# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=35

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 36

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## [Restore process cancelled at migrating uploads to S3 step](https://meta.discourse.org/t/restore-process-cancelled-at-migrating-uploads-to-s3-step/123233)

<div class="topic-metadata">

**Author:** [@Jim.Morrison](https://meta.discourse.org/u/Jim.Morrison)\
**Replies:** 48\
**Last updated:** [January 24, 2026, 3:43pm UTC](https://meta.discourse.org/t/restore-process-cancelled-at-migrating-uploads-to-s3-step/123233 "2026-01-24T15:43:14Z")

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I’ve been running into issues trying to run a restore on our Staging Discourse instance. Staging is running v2.4.0.beta1 +36. Any idea where the breakdown might be or where to look? Thanks in advance! Below is the end o…

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## [Importing from Zulip?](https://meta.discourse.org/t/importing-from-zulip/162295)

<div class="topic-metadata">

**Author:** [@paulrudy](https://meta.discourse.org/u/paulrudy)\
**Replies:** 5\
**Last updated:** [January 24, 2026, 3:24pm UTC](https://meta.discourse.org/t/importing-from-zulip/162295 "2026-01-24T15:24:46Z")

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Hi community, A team I’m involved with has been using Zulip for a few months now, and I’m looking into the possibility that we could use Discourse instead. I’m curious if there’s a way to work with a Zulip backup/export…

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## [The Discourse ID cannot be used after changing the forum domain](https://meta.discourse.org/t/the-discourse-id-cannot-be-used-after-changing-the-forum-domain/394238)

<div class="topic-metadata">

**Author:** [@wuyuan](https://meta.discourse.org/u/wuyuan)\
**Replies:** 2\
**Last updated:** [January 24, 2026, 8:56am UTC](https://meta.discourse.org/t/the-discourse-id-cannot-be-used-after-changing-the-forum-domain/394238 "2026-01-24T08:56:01Z")

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After I changed my website domain from discourse.wuyuan.dev to kernyr.wuyuan.dev, I found that I was unable to update the discourse ID information; it kept showing an error message. The requested redirect uri is malform…

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## [Page Publishing CSS](https://meta.discourse.org/t/page-publishing-css/394226)

<div class="topic-metadata">

**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 5\
**Last updated:** [January 24, 2026, 5:54am UTC](https://meta.discourse.org/t/page-publishing-css/394226 "2026-01-24T05:54:09Z")

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How can I find and apply the normal page CSS to a ‘page publishing’ page? And where does one put CSS for pages anyway?

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## [Is there a way to get participants to display for topics and not just personal messages?](https://meta.discourse.org/t/is-there-a-way-to-get-participants-to-display-for-topics-and-not-just-personal-messages/394148)

<div class="topic-metadata">

**Author:** [@hipp0](https://meta.discourse.org/u/hipp0)\
**Replies:** 3\
**Last updated:** [January 24, 2026, 1:39am UTC](https://meta.discourse.org/t/is-there-a-way-to-get-participants-to-display-for-topics-and-not-just-personal-messages/394148 "2026-01-24T01:39:37Z")

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In private messages they go underneath the icons For threads I don’t see any participants

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## [SSO - User Roles or ACLs to differentiate access levels](https://meta.discourse.org/t/sso-user-roles-or-acls-to-differentiate-access-levels/394229)

<div class="topic-metadata">

**Author:** [@Drancis](https://meta.discourse.org/u/Drancis)\
**Replies:** 2\
**Last updated:** [January 24, 2026, 12:25am UTC](https://meta.discourse.org/t/sso-user-roles-or-acls-to-differentiate-access-levels/394229 "2026-01-24T00:25:26Z")

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Hi We are leveraging SSO for our community authentication. Within our system we have different customers, let’s just say A and B. We want to distinguish these groups in Discourse so that we have private Categories. In…

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## [Is there a way to enable a component only on mobile?](https://meta.discourse.org/t/is-there-a-way-to-enable-a-component-only-on-mobile/394235)

<div class="topic-metadata">

**Author:** [@hipp0](https://meta.discourse.org/u/hipp0)\
**Replies:** 3\
**Last updated:** [January 23, 2026, 11:42pm UTC](https://meta.discourse.org/t/is-there-a-way-to-enable-a-component-only-on-mobile/394235 "2026-01-23T23:42:09Z")

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I want to enable this New Topic Button on the bottom right on mobile so its similar to X.com New Topic Header Button But not on desktop.

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## [Place holder text in new topic or reply is wrong (Composer.reply\_placeholder\_no\_images)](https://meta.discourse.org/t/place-holder-text-in-new-topic-or-reply-is-wrong-composer-reply-placeholder-no-images/394225)

<div class="topic-metadata">

**Author:** [@hipp0](https://meta.discourse.org/u/hipp0)\
**Replies:** 2\
**Last updated:** [January 23, 2026, 8:55pm UTC](https://meta.discourse.org/t/place-holder-text-in-new-topic-or-reply-is-wrong-composer-reply-placeholder-no-images/394225 "2026-01-23T20:55:33Z")

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This is only affecting Trust Level 0, 1, 2 users. Shown to new trust level 0 user: shown to trust level 4 user i promoted trust level 0 user to trust level 1 (no change), trust level 2 (no change) when i prom…

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## [Discouse with NginX reverse proxy - Cannot log in](https://meta.discourse.org/t/discouse-with-nginx-reverse-proxy-cannot-log-in/205216)

<div class="topic-metadata">

**Author:** [@stum](https://meta.discourse.org/u/stum)\
**Replies:** 4\
**Last updated:** [January 23, 2026, 6:37pm UTC](https://meta.discourse.org/t/discouse-with-nginx-reverse-proxy-cannot-log-in/205216 "2026-01-23T18:37:17Z")

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When running an NGINX reverse proxy in front of Discourse you cannot log into the site. After submitting your credentials you are taken back to the index page and do not have a session. No errors are displayed and it see…

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## [Users Can’t Log In After Nginx Setup](https://meta.discourse.org/t/users-can-t-log-in-after-nginx-setup/394088)

<div class="topic-metadata">

**Author:** [@1vernit3](https://meta.discourse.org/u/1vernit3)\
**Replies:** 1\
**Last updated:** [January 23, 2026, 6:34pm UTC](https://meta.discourse.org/t/users-can-t-log-in-after-nginx-setup/394088 "2026-01-23T18:34:53Z")

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After switching to Nginx, users can no longer sign in or sign up.Both admins and regular users are unable to log in, and attempting to create a new account gives the message: “We can’t detect if your account has been cre…

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## [Adding a static web page](https://meta.discourse.org/t/adding-a-static-web-page/394182)

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**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 2\
**Last updated:** [January 23, 2026, 1:23pm UTC](https://meta.discourse.org/t/adding-a-static-web-page/394182 "2026-01-23T13:23:40Z")

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I want to add some static paages. My search efforts did not help much, mostly linking to plugins that are unsupported, it seems. How do you do this?

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## [How to change a Post-Created Webhook Event Payload](https://meta.discourse.org/t/how-to-change-a-post-created-webhook-event-payload/210651)

<div class="topic-metadata">

**Author:** [@luck7even](https://meta.discourse.org/u/luck7even)\
**Replies:** 3\
**Last updated:** [January 23, 2026, 1:57am UTC](https://meta.discourse.org/t/how-to-change-a-post-created-webhook-event-payload/210651 "2026-01-23T01:57:17Z")

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Hello. I want to customize the payload value of webbook when an event for topic generation occurs. Example… AS-IS { "post": { "id": 19, "name": "user", "username": "user", "avatar\_template": "/letter…

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## [How to customize webhook payloads](https://meta.discourse.org/t/webhooks-payload/393027)

<div class="topic-metadata">

**Author:** [@singi2016cn](https://meta.discourse.org/u/singi2016cn)\
**Replies:** 5\
**Last updated:** [January 23, 2026, 1:33am UTC](https://meta.discourse.org/t/webhooks-payload/393027 "2026-01-23T01:33:01Z")

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My specific requirement is to synchronize activated user data to Pardot via webhooks. The current issue is that the webhook payload and the fields configured on the Pardot side do not match. Is there any plugin that can perform this transformation?

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## [Discourse Hub android mobile app cannot find private server](https://meta.discourse.org/t/discourse-hub-android-mobile-app-cannot-find-private-server/394033)

<div class="topic-metadata">

**Author:** [@happyhappy](https://meta.discourse.org/u/happyhappy)\
**Replies:** 6\
**Last updated:** [January 22, 2026, 8:45pm UTC](https://meta.discourse.org/t/discourse-hub-android-mobile-app-cannot-find-private-server/394033 "2026-01-22T20:45:56Z")

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My private Discourse server is working and accessible via browser and iOS mobile app. However, on android, Discourse Hub cannot find the server. (It can find other servers like meta.discourse.org.) Any idea why this fa…

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## [Flagging posts as a moderator](https://meta.discourse.org/t/flagging-posts-as-a-moderator/394031)

<div class="topic-metadata">

**Author:** [@Steradiant](https://meta.discourse.org/u/Steradiant)\
**Replies:** 7\
**Last updated:** [January 22, 2026, 7:34pm UTC](https://meta.discourse.org/t/flagging-posts-as-a-moderator/394031 "2026-01-22T19:34:43Z")

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As a moderator, I sometimes come across posts which I consider problematic, but which I would not like to take action on myself, given a prior history of personal conflict with the respective person. Usually, I would lik…

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## [How to change the auto logout function?](https://meta.discourse.org/t/how-to-change-the-auto-logout-function/394095)

<div class="topic-metadata">

**Author:** [@happyhappy](https://meta.discourse.org/u/happyhappy)\
**Replies:** 4\
**Last updated:** [January 22, 2026, 4:30pm UTC](https://meta.discourse.org/t/how-to-change-the-auto-logout-function/394095 "2026-01-22T16:30:36Z")

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Users of both the desktop and mobile app find their Discourse sessions auto logout after a period of time. Is this configurable, and if so, how?

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## [Need Group-Based Visibility for Download Link](https://meta.discourse.org/t/need-group-based-visibility-for-download-link/394000)

<div class="topic-metadata">

**Author:** [@1vernit3](https://meta.discourse.org/u/1vernit3)\
**Replies:** 6\
**Last updated:** [January 22, 2026, 4:06pm UTC](https://meta.discourse.org/t/need-group-based-visibility-for-download-link/394000 "2026-01-22T16:06:56Z")

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I’m using the Tickets plugin and want to show a “Download” button after a user purchases a subscription. The location of the button doesn’t matter — it just needs to appear somewhere for users who are in a specific grou…

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## [Setting the order of templates in the dropdown](https://meta.discourse.org/t/setting-the-order-of-templates-in-the-dropdown/394040)

<div class="topic-metadata">

**Author:** [@emilio](https://meta.discourse.org/u/emilio)\
**Replies:** 2\
**Last updated:** [January 22, 2026, 3:04pm UTC](https://meta.discourse.org/t/setting-the-order-of-templates-in-the-dropdown/394040 "2026-01-22T15:04:21Z")

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I am using the built in template system. I was wondering if there is a way to order the available templates. I know i can search by tags but sorta want the most common ones used to be towards the top

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## [Activation email sent but account not activated](https://meta.discourse.org/t/activation-email-sent-but-account-not-activated/394029)

<div class="topic-metadata">

**Author:** [@simon\_tong](https://meta.discourse.org/u/simon_tong)\
**Replies:** 6\
**Last updated:** [January 22, 2026, 5:20am UTC](https://meta.discourse.org/t/activation-email-sent-but-account-not-activated/394029 "2026-01-22T05:20:43Z")

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Title: Activation email sent but account not activated / activation link confusion Hi, I’m running a self-hosted Discourse (Docker). SMTP test emails are sending successfully (verified via Gmail), but newly registered …

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## [Misssing Profile Picture options](https://meta.discourse.org/t/misssing-profile-picture-options/393988)

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**Author:** [@diogocsc](https://meta.discourse.org/u/diogocsc)\
**Replies:** 4\
**Last updated:** [January 21, 2026, 2:25pm UTC](https://meta.discourse.org/t/misssing-profile-picture-options/393988 "2026-01-21T14:25:49Z")

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I understood from another topic, which I cannot find anymore, there is a setting that allows us to see more options when trying to edit the picture in discourse user’s preferences… Is there really such a setting, and if…

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## [Add Subdomain Manager page to sidebar in Discourse ID](https://meta.discourse.org/t/add-subdomain-manager-page-to-sidebar-in-discourse-id/393976)

<div class="topic-metadata">

**Author:** [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)\
**Replies:** 1\
**Last updated:** [January 21, 2026, 2:10pm UTC](https://meta.discourse.org/t/add-subdomain-manager-page-to-sidebar-in-discourse-id/393976 "2026-01-21T14:10:15Z")

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Is it possible to add the /my/subdomain to the sidebar at id.discourse.com? Currently, the only way to get there seems to be from discourse/docs/INSTALL-cloud.md at main · discourse/discourse · GitHub. This would make i…

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## [Are you able to restore a backup that doesn't include uploads if its still on S3?](https://meta.discourse.org/t/are-you-able-to-restore-a-backup-that-doesnt-include-uploads-if-its-still-on-s3/393952)

<div class="topic-metadata">

**Author:** [@hipp0](https://meta.discourse.org/u/hipp0)\
**Replies:** 3\
**Last updated:** [January 21, 2026, 8:08am UTC](https://meta.discourse.org/t/are-you-able-to-restore-a-backup-that-doesnt-include-uploads-if-its-still-on-s3/393952 "2026-01-21T08:08:46Z")

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I have backup Bucket and an Uploads bucket, I’m backing up which is about 300 megs now. I am wondering if I restore will it be able to grab all the old hot linked files for when they were originally uploaded to the uploa…

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## [Console error, site.mobileView/site.desktopView function abnormal](https://meta.discourse.org/t/site-mobileview-site-desktopview/393884)

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**Author:** [@祁同伟](https://meta.discourse.org/u/%E7%A5%81%E5%90%8C%E4%BC%9F)\
**Replies:** 4\
**Last updated:** [January 21, 2026, 3:48am UTC](https://meta.discourse.org/t/site-mobileview-site-desktopview/393884 "2026-01-21T03:48:25Z")

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chunk.3472481d53e4a6d601a5.d41d8cd9.js:sourcemap:10 DEPRECATION: Importing inject from @ember/service is deprecated. Please import service instead. \[deprecation id: importing-inject-from-ember-service\] This will be remov…

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## [Does Discourse used optimized versions of uploads?](https://meta.discourse.org/t/does-discourse-used-optimized-versions-of-uploads/393939)

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**Author:** [@hipp0](https://meta.discourse.org/u/hipp0)\
**Replies:** 1\
**Last updated:** [January 20, 2026, 11:59pm UTC](https://meta.discourse.org/t/does-discourse-used-optimized-versions-of-uploads/393939 "2026-01-20T23:59:30Z")

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I have S3 + cloudflare CDN setup. I am wondering if Discourse is using the full rez image or a compress optimize version shown on the forum post.

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## [Spotify embeds pixelated around corners showing white on black background](https://meta.discourse.org/t/spotify-embeds-pixelated-around-corners-showing-white-on-black-background/393927)

<div class="topic-metadata">

**Author:** [@hipp0](https://meta.discourse.org/u/hipp0)\
**Replies:** 2\
**Last updated:** [January 20, 2026, 9:05pm UTC](https://meta.discourse.org/t/spotify-embeds-pixelated-around-corners-showing-white-on-black-background/393927 "2026-01-20T21:05:09Z")

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I am wondering if this can get fixed the white pixels around the corners? Is this just a padding issue or something to do with how the embed works?

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## [How do I change the font of the text editor?](https://meta.discourse.org/t/how-do-i-change-the-font-of-the-text-editor/393922)

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**Author:** [@hipp0](https://meta.discourse.org/u/hipp0)\
**Replies:** 1\
**Last updated:** [January 20, 2026, 8:17pm UTC](https://meta.discourse.org/t/how-do-i-change-the-font-of-the-text-editor/393922 "2026-01-20T20:17:49Z")

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I am using Verdana font which is working across the website I just haven’t been able to change the text editor font and font size.

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## [Running Discourse at / while serving a custom app at /tickets on the same domain](https://meta.discourse.org/t/running-discourse-at-while-serving-a-custom-app-at-tickets-on-the-same-domain/393888)

<div class="topic-metadata">

**Author:** [@1vernit3](https://meta.discourse.org/u/1vernit3)\
**Replies:** 8\
**Last updated:** [January 20, 2026, 7:57pm UTC](https://meta.discourse.org/t/running-discourse-at-while-serving-a-custom-app-at-tickets-on-the-same-domain/393888 "2026-01-20T19:57:39Z")

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Hi everyone, I’m trying to confirm the correct architecture for serving a custom application at a sub‑path while keeping Discourse at the root (/), without modifying Discourse internals. What I want (final goal) https…

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## [Multiple app containers for a single Discourse site](https://meta.discourse.org/t/multiple-app-containers-for-a-single-discourse-site/393913)

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**Author:** [@Ethsim2](https://meta.discourse.org/u/Ethsim2)\
**Replies:** 5\
**Last updated:** [January 19, 2026, 5:02pm UTC](https://meta.discourse.org/t/multiple-app-containers-for-a-single-discourse-site/393913 "2026-01-19T17:02:42Z")

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You can host multiple standalone Discourse installs on a single server (separate containers / separate ports / separate app.yml), without using Discourse “multisite”. It’s more manual than multisite, but it keeps instan…

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## [Welcome header text %{site\_name} gives error: The following interpolation key is invalid: site\_name](https://meta.discourse.org/t/welcome-header-text-site-name-gives-error-the-following-interpolation-key-is-invalid-site-name/392604)

<div class="topic-metadata">

**Author:** [@hipp0](https://meta.discourse.org/u/hipp0)\
**Replies:** 12\
**Last updated:** [January 20, 2026, 5:39pm UTC](https://meta.discourse.org/t/welcome-header-text-site-name-gives-error-the-following-interpolation-key-is-invalid-site-name/392604 "2026-01-20T17:39:45Z")

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The following interpolation key is invalid: site\_name

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## [What exactly is Let's Encrypt email used for?](https://meta.discourse.org/t/what-exactly-is-lets-encrypt-email-used-for/367838)

<div class="topic-metadata">

**Author:** [@Willy](https://meta.discourse.org/u/Willy)\
**Replies:** 3\
**Last updated:** [January 20, 2026, 4:38pm UTC](https://meta.discourse.org/t/what-exactly-is-lets-encrypt-email-used-for/367838 "2026-01-20T16:38:37Z")

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During installation, I’m asked for an email address for SSL. Do I need to register that email somewhere, or does Discourse do it for me? Can it be any email address as long as it works for receiving emails? I read this,…

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