# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=351&status=open

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 352

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## [Questions about Discourse Forum and Digital Ocean? Hosting?](https://meta.discourse.org/t/questions-about-discourse-forum-and-digital-ocean-hosting/152706)

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**Author:** [@HUN\_Raiden](https://meta.discourse.org/u/HUN_Raiden)\
**Replies:** 1\
**Last updated:** [May 27, 2020, 10:06pm UTC](https://meta.discourse.org/t/questions-about-discourse-forum-and-digital-ocean-hosting/152706 "2020-05-27T22:06:57Z")

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Hi guys! I wanted to create a forum in my specialty, so I bought a domain and a hosting on a site they also installed WordPress in it. I wanted to use Discourse Forum", so I used this tutoral to get it done: …

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## [Can't upgrade due to old docker version](https://meta.discourse.org/t/cant-upgrade-due-to-old-docker-version/152947)

<div class="topic-metadata">

**Author:** [@AdrianoFerrari](https://meta.discourse.org/u/AdrianoFerrari)\
**Replies:** 19\
**Last updated:** [May 27, 2020, 9:43pm UTC](https://meta.discourse.org/t/cant-upgrade-due-to-old-docker-version/152947 "2020-05-27T21:43:29Z")

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During upgrade, I did cd /var/discourse; git pull; ./launcher rebuild app. I get “Upgrade Complete” and “UPGRADE OF POSTGRES COMPLETE”. The latter says to “rebuild again”, though it seems to make no difference. Despit…

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## ["DataExplorer::ValidationError: Missing parameter end\_date of type string](https://meta.discourse.org/t/dataexplorer-missing-parameter-end-date-of-type-string/153001)

<div class="topic-metadata">

**Author:** [@Alex\_Politis](https://meta.discourse.org/u/Alex_Politis)\
**Replies:** 2\
**Last updated:** [May 27, 2020, 8:32pm UTC](https://meta.discourse.org/t/dataexplorer-missing-parameter-end-date-of-type-string/153001 "2020-05-27T20:32:34Z")

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I’m trying to run a data explorer query using the api, and I’m getting a missing parameter error for some strange reason? The request has the parameter in it for sure: POST /community/admin/plugins/explorer/queries/2/r…

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## [New About page to be readable without login in](https://meta.discourse.org/t/new-about-page-to-be-readable-without-login-in/115586)

<div class="topic-metadata">

**Author:** [@Nrsinga\_Dasa](https://meta.discourse.org/u/Nrsinga_Dasa)\
**Replies:** 6\
**Last updated:** [May 27, 2020, 7:27pm UTC](https://meta.discourse.org/t/new-about-page-to-be-readable-without-login-in/115586 "2020-05-27T19:27:13Z")

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Hello Support I made a new about page for our forum that I like everyone to view even without logging in like Tos / Privacy. When I click on the TOS / Privacy it goes to the post (with no login in) but when I click on m…

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## [Topic Voting plug-in](https://meta.discourse.org/t/topic-voting-plug-in/152995)

<div class="topic-metadata">

**Author:** [@deucesrgood](https://meta.discourse.org/u/deucesrgood)\
**Replies:** 2\
**Last updated:** [May 27, 2020, 5:37pm UTC](https://meta.discourse.org/t/topic-voting-plug-in/152995 "2020-05-27T17:37:33Z")

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Hello, Does anyone know if there’s a plug-in that would allow topic voting with the following characteristsics? -Limited amount of votes per day per user -Displaying votes count in topic list so users can check “popul…

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## [Blocking links to executable files](https://meta.discourse.org/t/blocking-links-to-executable-files/152980)

<div class="topic-metadata">

**Author:** [@lasjorg](https://meta.discourse.org/u/lasjorg)\
**Replies:** 2\
**Last updated:** [May 27, 2020, 4:45pm UTC](https://meta.discourse.org/t/blocking-links-to-executable-files/152980 "2020-05-27T16:45:46Z")

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Is there an official way to block user-posted links that points to executable files? I’m guessing one option might be to use the censored pattern and a regex, just wondering if there is a better way? Thank you.

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## [Is \`./discourse\_setup\` screen output captured to a file or in a log?](https://meta.discourse.org/t/is-discourse-setup-screen-output-captured-to-a-file-or-in-a-log/152940)

<div class="topic-metadata">

**Author:** [@EricGT](https://meta.discourse.org/u/EricGT)\
**Replies:** 1\
**Last updated:** [May 27, 2020, 11:47am UTC](https://meta.discourse.org/t/is-discourse-setup-screen-output-captured-to-a-file-or-in-a-log/152940 "2020-05-27T11:47:19Z")

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Just ran me@machine:/var/discourse$ sudo ./discourse-setup and there was a lot of info and some suggestions that scrolled by before I could read them. Is the screen captured to a file, or is there a log of some sort to …

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## [Add something like meta, rel to the head of posts](https://meta.discourse.org/t/add-something-like-meta-rel-to-the-head-of-posts/150951)

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**Author:** [@Bcat](https://meta.discourse.org/u/Bcat)\
**Replies:** 2\
**Last updated:** [May 27, 2020, 4:28am UTC](https://meta.discourse.org/t/add-something-like-meta-rel-to-the-head-of-posts/150951 "2020-05-27T04:28:52Z")

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It’s a shame, but I’ve been looking for a solution for the past 60 days. So hope you have the knowledge can help. This is the 3rd topic on this issue, the previous times it was rejected because it doesn’t need discourse…

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## [Automatic updates of Gravatar avatars?](https://meta.discourse.org/t/automatic-updates-of-gravatar-avatars/151370)

<div class="topic-metadata">

**Author:** [@trusktr](https://meta.discourse.org/u/trusktr)\
**Replies:** 5\
**Last updated:** [May 27, 2020, 2:47am UTC](https://meta.discourse.org/t/automatic-updates-of-gravatar-avatars/151370 "2020-05-27T02:47:03Z")

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Is there a way to configure Discourse to automatically update avatars when Gravatars on gravatar.com have been updated? I think the vast majority of people expect that if they update their Gravatar on gravatar.com, that…

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## [What's the word tokenizer for different languages in discourse?](https://meta.discourse.org/t/whats-the-word-tokenizer-for-different-languages-in-discourse/152893)

<div class="topic-metadata">

**Author:** [@xiasummer](https://meta.discourse.org/u/xiasummer)\
**Replies:** 1\
**Last updated:** [May 27, 2020, 1:07am UTC](https://meta.discourse.org/t/whats-the-word-tokenizer-for-different-languages-in-discourse/152893 "2020-05-27T01:07:50Z")

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Hi, I was using discourse in Chinese. And I found that many words are not tokenized well. In a sentence, we have many words, and we need to separate them well, to support keyword searching and other important functions. …

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## [Whitelisting certain CSS tags in posts](https://meta.discourse.org/t/whitelisting-certain-css-tags-in-posts/152482)

<div class="topic-metadata">

**Author:** [@wigsie](https://meta.discourse.org/u/wigsie)\
**Replies:** 6\
**Last updated:** [May 26, 2020, 7:45pm UTC](https://meta.discourse.org/t/whitelisting-certain-css-tags-in-posts/152482 "2020-05-26T19:45:59Z")

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I need guidance on the current method to whitelist certain CSS tags in html in posts. I understand there are security concerns in whitelisting certain tags in posts, however, we have a small, controlled user base for thi…

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## [Why home page is blank](https://meta.discourse.org/t/why-home-page-is-blank/152774)

<div class="topic-metadata">

**Author:** [@sharkdeng](https://meta.discourse.org/u/sharkdeng)\
**Replies:** 1\
**Last updated:** [May 26, 2020, 2:24pm UTC](https://meta.discourse.org/t/why-home-page-is-blank/152774 "2020-05-26T14:24:31Z")

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Hello, I just installed a discourse on AWS ec2. edu3d.co but why the home page is blank? It is normal when I use safe-mode and access via AWS ip address.Thank you!!

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## [Create a link and open a new window](https://meta.discourse.org/t/create-a-link-and-open-a-new-window/152382)

<div class="topic-metadata">

**Author:** [@jenni\_alencar](https://meta.discourse.org/u/jenni_alencar)\
**Replies:** 6\
**Last updated:** [May 26, 2020, 1:53pm UTC](https://meta.discourse.org/t/create-a-link-and-open-a-new-window/152382 "2020-05-26T13:53:01Z")

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Hello, My community is inside my app, I will make a post with an link, but its necessary that the link open in a new window outside the app. There’s a way to do it? Thx.

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## [Moved site behind proxy, favicon and header not using https anymore](https://meta.discourse.org/t/moved-site-behind-proxy-favicon-and-header-not-using-https-anymore/131486)

<div class="topic-metadata">

**Author:** [@jessicah](https://meta.discourse.org/u/jessicah)\
**Replies:** 11\
**Last updated:** [May 26, 2020, 1:08pm UTC](https://meta.discourse.org/t/moved-site-behind-proxy-favicon-and-header-not-using-https-anymore/131486 "2020-05-26T13:08:23Z")

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I’ve since moved my Discourse instance between servers, and is now running behind a reverse proxy with SSL termination. However, the header image and favicon are not being requested over HTTPS and getting blocked. I tri…

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## [Prometheus plugings no route api](https://meta.discourse.org/t/prometheus-plugings-no-route-api/152741)

<div class="topic-metadata">

**Author:** [@lbouquin](https://meta.discourse.org/u/lbouquin)\
**Replies:** 0\
**Last updated:** [May 26, 2020, 9:18am UTC](https://meta.discourse.org/t/prometheus-plugings-no-route-api/152741 "2020-05-26T09:18:04Z")

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I have this log when i try to access monitoring from grafana: ActionController::RoutingError (No route matches \[OPTIONS\] “/metrics/api/v1/query”) any idea why ?

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## [Add post to existing topic with Zapier](https://meta.discourse.org/t/add-post-to-existing-topic-with-zapier/126361)

<div class="topic-metadata">

**Author:** [@RobinD42](https://meta.discourse.org/u/RobinD42)\
**Replies:** 3\
**Last updated:** [May 26, 2020, 3:50am UTC](https://meta.discourse.org/t/add-post-to-existing-topic-with-zapier/126361 "2020-05-26T03:50:54Z")

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I’ve been playing with Zapier a bit and am able to use it to add a new topic to a category in my Discourse site. So far it’s performing as expected, except for one thing. There doesn’t seem to be a way to both create a …

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## [/admin/users/1/log\_out route error](https://meta.discourse.org/t/admin-users-1-log-out-route-error/152719)

<div class="topic-metadata">

**Author:** [@Dev\_Singh](https://meta.discourse.org/u/Dev_Singh)\
**Replies:** 2\
**Last updated:** [May 26, 2020, 2:49am UTC](https://meta.discourse.org/t/admin-users-1-log-out-route-error/152719 "2020-05-26T02:49:49Z")

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Am getting this error when trying to log out user via the sso logout endpoint both on postman and on the site. Production logs say there is a route error. Have double checked that the api username and key are correct. …

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## [Pinning multiple topics to top of category in order](https://meta.discourse.org/t/pinning-multiple-topics-to-top-of-category-in-order/84303)

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**Author:** [@QuestionMark](https://meta.discourse.org/u/QuestionMark)\
**Replies:** 8\
**Last updated:** [May 26, 2020, 1:52am UTC](https://meta.discourse.org/t/pinning-multiple-topics-to-top-of-category-in-order/84303 "2020-05-26T01:52:16Z")

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I want to have “About this category” always appear first in a category and then have a top level topical question always appear second. When the Top Level topic is designed and is pinned it forces down the About This top…

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## [Migrating Site to S3](https://meta.discourse.org/t/migrating-site-to-s3/151111)

<div class="topic-metadata">

**Author:** [@faultline](https://meta.discourse.org/u/faultline)\
**Replies:** 2\
**Last updated:** [May 25, 2020, 11:46pm UTC](https://meta.discourse.org/t/migrating-site-to-s3/151111 "2020-05-25T23:46:31Z")

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So long story short, I help run a small-medium sized discourse site (~250k views a month). In the interests of saving some bandwidth/space on the server I’m using I just switched the backups and uploads to point at S3 …

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## [Avatar, Site Logos, and Cert Errors](https://meta.discourse.org/t/avatar-site-logos-and-cert-errors/152335)

<div class="topic-metadata">

**Author:** [@markcichy](https://meta.discourse.org/u/markcichy)\
**Replies:** 61\
**Last updated:** [May 25, 2020, 9:45pm UTC](https://meta.discourse.org/t/avatar-site-logos-and-cert-errors/152335 "2020-05-25T21:45:09Z")

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Hello! I’ve setup Discourse servers in a about 5 instances now and all seem to be exhibiting odd behaviour; not sure if it is indeed a Bug or if anyone else has experience same. Steps to Recreate Server setup goes sm…

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## [Higher idle process activity after upgrade](https://meta.discourse.org/t/higher-idle-process-activity-after-upgrade/152453)

<div class="topic-metadata">

**Author:** [@tormod](https://meta.discourse.org/u/tormod)\
**Replies:** 7\
**Last updated:** [May 25, 2020, 6:30pm UTC](https://meta.discourse.org/t/higher-idle-process-activity-after-upgrade/152453 "2020-05-25T18:30:58Z")

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Hi, After upgrading Discourse to v2.5.0.beta4-399-gbf8085e436 (from 2.4 something, using command line bootstrap from discourse\_docker git, just before the Postgres 12 upgrade commits), there is notably more CPU churn on…

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## [Hide tag count under tag window in create thread](https://meta.discourse.org/t/hide-tag-count-under-tag-window-in-create-thread/152682)

<div class="topic-metadata">

**Author:** [@Bill](https://meta.discourse.org/u/Bill)\
**Replies:** 0\
**Last updated:** [May 25, 2020, 7:05pm UTC](https://meta.discourse.org/t/hide-tag-count-under-tag-window-in-create-thread/152682 "2020-05-25T19:05:20Z")

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Is it possible to hide the tag count? I searched around and couldn’t find an answer. When creating a new topic, under the optional tag window it shows “tag name x5” where “x5” means the tag has been used 5 times. How do…

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## [Tagging sometimes breaks](https://meta.discourse.org/t/tagging-sometimes-breaks/152533)

<div class="topic-metadata">

**Author:** [@serrif](https://meta.discourse.org/u/serrif)\
**Replies:** 7\
**Last updated:** [May 25, 2020, 5:11pm UTC](https://meta.discourse.org/t/tagging-sometimes-breaks/152533 "2020-05-25T17:11:15Z")

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I’m not really sure why, but tags seem to have broken on my forum. I’m able to tag most topics, but some topics when you apply the tag, then refresh, it’s gone I also can’t seem to remove tags either,

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## [Is there a record of who added a user to a private message?](https://meta.discourse.org/t/is-there-a-record-of-who-added-a-user-to-a-private-message/152617)

<div class="topic-metadata">

**Author:** [@Nacho\_Caballero](https://meta.discourse.org/u/Nacho_Caballero)\
**Replies:** 3\
**Last updated:** [May 25, 2020, 4:04pm UTC](https://meta.discourse.org/t/is-there-a-record-of-who-added-a-user-to-a-private-message/152617 "2020-05-25T16:04:38Z")

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Let’s say users A and B are having a private conversation and one of them adds user C. Is this action stored in a table or report? I would like to be able to know if it was user A or user B who added user C. The reaso…

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## [Youtube is rate limiting us on global rebake](https://meta.discourse.org/t/youtube-is-rate-limiting-us-on-global-rebake/77246)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 3\
**Last updated:** [May 25, 2020, 1:45pm UTC](https://meta.discourse.org/t/youtube-is-rate-limiting-us-on-global-rebake/77246 "2020-05-25T13:45:52Z")

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I’ve got a site that I just moved to a new server. Now none of the youtube links are one-boxing. They don’t onebox if I rebuild html, or rebake from the command line, or post the link to a new message. I thought it migh…

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## [Trying to install apache2](https://meta.discourse.org/t/trying-to-install-apache2/152592)

<div class="topic-metadata">

**Author:** [@nekodroid](https://meta.discourse.org/u/nekodroid)\
**Replies:** 7\
**Last updated:** [May 25, 2020, 1:38pm UTC](https://meta.discourse.org/t/trying-to-install-apache2/152592 "2020-05-25T13:38:37Z")

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Hello, As title says I’ve ran sudo apt install apache2. The server won’t start and this is the error : (98)Address already in use: AH00072: make\_sock: could not bind to address \[::\]:80 (98)Address already in use: AH00…

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## [Help me setup many websites on one VPS](https://meta.discourse.org/t/help-me-setup-many-websites-on-one-vps/152585)

<div class="topic-metadata">

**Author:** [@hinhsymo](https://meta.discourse.org/u/hinhsymo)\
**Replies:** 3\
**Last updated:** [May 25, 2020, 10:15am UTC](https://meta.discourse.org/t/help-me-setup-many-websites-on-one-vps/152585 "2020-05-25T10:15:00Z")

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Hi support ! i have one VPS 2G ram - i want to setup 3 website discourse on 1 VPS i view link: How to Install Discourse Forum with Nginx on Ubuntu 16.04 Step 1 - Install Docker on Ubuntu 16.04 Step 2 - Install and co…

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## [Help me code menu top same image](https://meta.discourse.org/t/help-me-code-menu-top-same-image/152177)

<div class="topic-metadata">

**Author:** [@hinhsymo](https://meta.discourse.org/u/hinhsymo)\
**Replies:** 5\
**Last updated:** [May 25, 2020, 6:53am UTC](https://meta.discourse.org/t/help-me-code-menu-top-same-image/152177 "2020-05-25T06:53:20Z")

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hi support ! thank for read topic i need code menu top same image Link: https://try.discourse.org/ Thank !

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## [Quick question about site backups](https://meta.discourse.org/t/quick-question-about-site-backups/152558)

<div class="topic-metadata">

**Author:** [@adiru](https://meta.discourse.org/u/adiru)\
**Replies:** 4\
**Last updated:** [May 25, 2020, 12:36am UTC](https://meta.discourse.org/t/quick-question-about-site-backups/152558 "2020-05-25T00:36:55Z")

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If later on I want to switch from discourse hosting to my own server, does the site backups suffice? Right now i’m hosting on/with Discourse, and I see there is option for backups. I do a backup and then when I go to cl…

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## [Automatically creating a user when logging in with Webflow/Memberspace](https://meta.discourse.org/t/automatically-creating-a-user-when-logging-in-with-webflow-memberspace/152536)

<div class="topic-metadata">

**Author:** [@jujudk](https://meta.discourse.org/u/jujudk)\
**Replies:** 1\
**Last updated:** [May 24, 2020, 10:11pm UTC](https://meta.discourse.org/t/automatically-creating-a-user-when-logging-in-with-webflow-memberspace/152536 "2020-05-24T22:11:22Z")

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Hi, I’ve built a project using Webflow and a member’s area using Memberspace. I’ve added Discourse using DigitalOcean (after lots of online step-by-step tutorials) and wondering if there is a way to automatically add a …

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