# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=353

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 354

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## [My forum goes down when I do launcher rebuild app](https://meta.discourse.org/t/my-forum-goes-down-when-i-do-launcher-rebuild-app/242671)

<div class="topic-metadata">

**Author:** [@Zee](https://meta.discourse.org/u/Zee)\
**Replies:** 15\
**Last updated:** [October 23, 2022, 8:36am UTC](https://meta.discourse.org/t/my-forum-goes-down-when-i-do-launcher-rebuild-app/242671 "2022-10-23T08:36:31Z")

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hello there, my forum goes down every time i do ./launcher rebuild app. I have attached screen shot of what error it gives.

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## [User Trust Level Not Influencing the Number of Available Likes](https://meta.discourse.org/t/user-trust-level-not-influencing-the-number-of-available-likes/242632)

<div class="topic-metadata">

**Author:** [@khenmu](https://meta.discourse.org/u/khenmu)\
**Replies:** 3\
**Last updated:** [October 23, 2022, 8:21am UTC](https://meta.discourse.org/t/user-trust-level-not-influencing-the-number-of-available-likes/242632 "2022-10-23T08:21:34Z")

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Heyo. @JammyDodger posted Trust Level Permissions Reference which says the following; However, when I earned the Out of Love badge, I already had User Trust Level 2. As soon as I earned the badge, I could no longer li…

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## [What does it mean when a user's name is grey?](https://meta.discourse.org/t/what-does-it-mean-when-a-users-name-is-grey/242678)

<div class="topic-metadata">

**Author:** [@darkpixlz](https://meta.discourse.org/u/darkpixlz)\
**Replies:** 5\
**Last updated:** [October 22, 2022, 5:19pm UTC](https://meta.discourse.org/t/what-does-it-mean-when-a-users-name-is-grey/242678 "2022-10-22T17:19:58Z")

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Hello, This may seem like a dumb question for somebody who’s been around Discourse for so long, but it still confuses me why some user’s names are made grey.

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## [DiscoTOC option missing from gear icon menu](https://meta.discourse.org/t/discotoc-option-missing-from-gear-icon-menu/242591)

<div class="topic-metadata">

**Author:** [@agemo](https://meta.discourse.org/u/agemo)\
**Replies:** 7\
**Last updated:** [October 21, 2022, 7:09pm UTC](https://meta.discourse.org/t/discotoc-option-missing-from-gear-icon-menu/242591 "2022-10-21T19:09:46Z")

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Updated yesterday, and now today we see the DiscoTOC icon missing form the Post Cog. So can’t build a TOC. 2.9.0.beta10 \[99d9c933c6\] Any ideas beyond doing a rebuild?

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## [Weird layout after update](https://meta.discourse.org/t/weird-layout-after-update/241873)

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**Author:** [@cokestroke](https://meta.discourse.org/u/cokestroke)\
**Replies:** 9\
**Last updated:** [October 22, 2022, 9:18am UTC](https://meta.discourse.org/t/weird-layout-after-update/241873 "2022-10-22T09:18:27Z")

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Has anyone found issues when updating to the latest version of Discourse? All my category thumbnails are distorted. I only used customisation on the home page but even on the category pages they are all skewed. How can …

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## [Allowed email domains: how to add all edu domain names?](https://meta.discourse.org/t/allowed-email-domains-how-to-add-all-edu-domain-names/242648)

<div class="topic-metadata">

**Author:** [@physixfan](https://meta.discourse.org/u/physixfan)\
**Replies:** 2\
**Last updated:** [October 22, 2022, 6:20am UTC](https://meta.discourse.org/t/allowed-email-domains-how-to-add-all-edu-domain-names/242648 "2022-10-22T06:20:00Z")

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There are some spam users in our forum recently registered with all kinds of strange email addresses, so we are considering to use the feature “allowed email domains” to restrict registration to some level. But i have a …

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## [What is the configuration to enable click on Replies, Views and Activity in latest view?](https://meta.discourse.org/t/what-is-the-configuration-to-enable-click-on-replies-views-and-activity-in-latest-view/242588)

<div class="topic-metadata">

**Author:** [@hhlp](https://meta.discourse.org/u/hhlp)\
**Replies:** 2\
**Last updated:** [October 22, 2022, 5:33am UTC](https://meta.discourse.org/t/what-is-the-configuration-to-enable-click-on-replies-views-and-activity-in-latest-view/242588 "2022-10-22T05:33:27Z")

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What is the configuration to enable click on Replies, Views and Activity in the Lastes view? I can’t find it. I can’t click on it in my site, like meta does. Regards.,

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## [Importing RSS feed items from specific as topic items](https://meta.discourse.org/t/importing-rss-feed-items-from-specific-as-topic-items/61796)

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**Author:** [@albill](https://meta.discourse.org/u/albill)\
**Replies:** 3\
**Last updated:** [October 22, 2022, 5:03am UTC](https://meta.discourse.org/t/importing-rss-feed-items-from-specific-as-topic-items/61796 "2022-10-22T05:03:20Z")

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Is there a mechanism to take a specific RSS (or Atom) feed and create discussion topics from each feed item as it comes in? I saw https://meta.discourse.org/t/feed-polling-how-it-works/15851/23 but that, according to @c…

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## [Failed to bootstrap 2](https://meta.discourse.org/t/failed-to-bootstrap-2/242544)

<div class="topic-metadata">

**Author:** [@spectre](https://meta.discourse.org/u/spectre)\
**Replies:** 8\
**Last updated:** [October 22, 2022, 3:07am UTC](https://meta.discourse.org/t/failed-to-bootstrap-2/242544 "2022-10-22T03:07:34Z")

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FAILED -------------------- Pups::ExecError: if \[ -z "$LETSENCRYPT\_ACCOUNT\_EMAIL" \]; then echo "LETSENCRYPT\_ACCOUNT\_EMAIL ENV variable is required and has not been set."; exit 1; fi failed with return #\<Process::Status: …

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## [The following interpolation key(s) are invalid: "topic\_title" OK](https://meta.discourse.org/t/the-following-interpolation-key-s-are-invalid-topic-title-ok/242084)

<div class="topic-metadata">

**Author:** [@codergautam](https://meta.discourse.org/u/codergautam)\
**Replies:** 3\
**Last updated:** [October 22, 2022, 2:14am UTC](https://meta.discourse.org/t/the-following-interpolation-key-s-are-invalid-topic-title-ok/242084 "2022-10-22T02:14:27Z")

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I am trying to edit the move\_posts.new\_topic\_moderator\_post.one Why is topic\_link valid but not topic\_title or topic\_name # \[%{topic\_title}\](%{topic\_link}) Any other key I can use? Thanks.

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## [Review's search and filter dropdown/sidebar blocking page after latest update](https://meta.discourse.org/t/reviews-search-and-filter-dropdown-sidebar-blocking-page-after-latest-update/242633)

<div class="topic-metadata">

**Author:** [@ralphlasry](https://meta.discourse.org/u/ralphlasry)\
**Replies:** 3\
**Last updated:** [October 21, 2022, 9:22pm UTC](https://meta.discourse.org/t/reviews-search-and-filter-dropdown-sidebar-blocking-page-after-latest-update/242633 "2022-10-21T21:22:40Z")

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I just updated to the latest version and now see this issue below. Here is the version I’m running

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## [Discourse promotion widget?](https://meta.discourse.org/t/discourse-promotion-widget/242497)

<div class="topic-metadata">

**Author:** [@codergautam](https://meta.discourse.org/u/codergautam)\
**Replies:** 2\
**Last updated:** [October 21, 2022, 9:15pm UTC](https://meta.discourse.org/t/discourse-promotion-widget/242497 "2022-10-21T21:15:40Z")

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Hey I just wanted to ask, is there a way I can promote my forum on my main website by using a widget? Currently I have a link to the forum in the footer of my website, but is there a way to get a widget that shows the …

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## [Google banner ads overlap home page top area if new sidebar is switched on](https://meta.discourse.org/t/google-banner-ads-overlap-home-page-top-area-if-new-sidebar-is-switched-on/242584)

<div class="topic-metadata">

**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 0\
**Last updated:** [October 21, 2022, 11:20am UTC](https://meta.discourse.org/t/google-banner-ads-overlap-home-page-top-area-if-new-sidebar-is-switched-on/242584 "2022-10-21T11:20:26Z")

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See the top center, wide google banner ad doesn’t go away in any way, even by clicking on any other link on my website/community. Though sometimes it goes away if I refresh my website by F5.

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## [Display topic from Multi select category for top menu](https://meta.discourse.org/t/display-topic-from-multi-select-category-for-top-menu/242560)

<div class="topic-metadata">

**Author:** [@thaidb](https://meta.discourse.org/u/thaidb)\
**Replies:** 0\
**Last updated:** [October 21, 2022, 7:53am UTC](https://meta.discourse.org/t/display-topic-from-multi-select-category-for-top-menu/242560 "2022-10-21T07:53:46Z")

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Hello Discourse, Can we Multi select category for top menu and display topics in theme? Thank you!

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## [Does discourse go to offline/sleep from time to time?](https://meta.discourse.org/t/does-discourse-go-to-offline-sleep-from-time-to-time/242511)

<div class="topic-metadata">

**Author:** [@asugar](https://meta.discourse.org/u/asugar)\
**Replies:** 3\
**Last updated:** [October 21, 2022, 7:22am UTC](https://meta.discourse.org/t/does-discourse-go-to-offline-sleep-from-time-to-time/242511 "2022-10-21T07:22:48Z")

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I’ve observed that if a self hosted discourse forum is not accessed for a while then it kinds of sleeps. It has happened to me many times on different forums. I can see the loading progress showing but it doesn’t load. T…

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## [Discourse session cookies (400 Request Header Or Cookie Too Large)](https://meta.discourse.org/t/discourse-session-cookies-400-request-header-or-cookie-too-large/137245)

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**Author:** [@maltfield](https://meta.discourse.org/u/maltfield)\
**Replies:** 9\
**Last updated:** [October 20, 2022, 11:14pm UTC](https://meta.discourse.org/t/discourse-session-cookies-400-request-header-or-cookie-too-large/137245 "2022-10-20T23:14:15Z")

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Why does Discourse have such large cookies? Is there a reason for it? Is there a way to decrease their size? I was poking around in the Discourse admin dashboard, and I suddenly got a 400 Bad Request error back from /si…

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## [Is there any shortcut command to insert links?](https://meta.discourse.org/t/is-there-any-shortcut-command-to-insert-links/242142)

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**Author:** [@danielabc](https://meta.discourse.org/u/danielabc)\
**Replies:** 4\
**Last updated:** [October 20, 2022, 7:06pm UTC](https://meta.discourse.org/t/is-there-any-shortcut-command-to-insert-links/242142 "2022-10-20T19:06:02Z")

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a menu in which we can put links and choose what shortcuts we want to use these links in posts. so every time you type the command, the link appears (Inserting a photo or gif) or in the menu, the saved links show the thu…

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## [Icons and text next to the user info](https://meta.discourse.org/t/icons-and-text-next-to-the-user-info/242458)

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**Author:** [@Shirly\_Nowak](https://meta.discourse.org/u/Shirly_Nowak)\
**Replies:** 7\
**Last updated:** [October 20, 2022, 10:37am UTC](https://meta.discourse.org/t/icons-and-text-next-to-the-user-info/242458 "2022-10-20T10:37:56Z")

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Hi there, how are you all doing with your communities? I am about to launch for first time and quite excited and scared at the same time. So I’m trying to adjust some things and maybe someone can help me out with these …

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## [How can I remove the chat icon in the header?](https://meta.discourse.org/t/how-can-i-remove-the-chat-icon-in-the-header/242408)

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**Author:** [@Meathead40](https://meta.discourse.org/u/Meathead40)\
**Replies:** 5\
**Last updated:** [October 20, 2022, 10:22am UTC](https://meta.discourse.org/t/how-can-i-remove-the-chat-icon-in-the-header/242408 "2022-10-20T10:22:01Z")

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Hi all - with the new sidebar in place, I’d like to remove the chat icon from the header. How do I do that? I can’t seem to figure it out. Thanks!

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## [Category Moderators-Canned Reply Issue with Flags](https://meta.discourse.org/t/category-moderators-canned-reply-issue-with-flags/242431)

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**Author:** [@HamMan2118](https://meta.discourse.org/u/HamMan2118)\
**Replies:** 0\
**Last updated:** [October 20, 2022, 12:51am UTC](https://meta.discourse.org/t/category-moderators-canned-reply-issue-with-flags/242431 "2022-10-20T00:51:02Z")

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Hello! I am a Category Mod on one of the Discourse Forums (Microsoft Flight Simulator Forums) and have an issue where when I handle a flag. If a post is flagged as ‘Something Else’ and I respond to the PM, then later a…

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## [Require approval for all video content](https://meta.discourse.org/t/require-approval-for-all-video-content/242444)

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**Author:** [@Julie\_Dee](https://meta.discourse.org/u/Julie_Dee)\
**Replies:** 2\
**Last updated:** [October 20, 2022, 5:57am UTC](https://meta.discourse.org/t/require-approval-for-all-video-content/242444 "2022-10-20T05:57:20Z")

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Are there any settings I can use to pre-moderate all video content uploaded to a community?

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## [Max Category name length](https://meta.discourse.org/t/max-category-name-length/242344)

<div class="topic-metadata">

**Author:** [@thaidb](https://meta.discourse.org/u/thaidb)\
**Replies:** 5\
**Last updated:** [October 20, 2022, 1:24am UTC](https://meta.discourse.org/t/max-category-name-length/242344 "2022-10-20T01:24:15Z")

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Hello Discourse, Where can we setup Category name length? Thank you!

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## [What command/process builds the included assets?](https://meta.discourse.org/t/what-command-process-builds-the-included-assets/242335)

<div class="topic-metadata">

**Author:** [@merefield](https://meta.discourse.org/u/merefield)\
**Replies:** 7\
**Last updated:** [October 19, 2022, 9:18pm UTC](https://meta.discourse.org/t/what-command-process-builds-the-included-assets/242335 "2022-10-19T21:18:55Z")

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What process creates the stylesheet assets during build, e.g. /stylesheets/color\_definitions\_dark\_1\_1\_603243e2b6c0b7xydx234the00538538bd705.css I’m assuming this is the process of bundling? What might be going wrong if…

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## [How to show number of downloads for an attachment?](https://meta.discourse.org/t/how-to-show-number-of-downloads-for-an-attachment/164788)

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**Author:** [@ipoopfool](https://meta.discourse.org/u/ipoopfool)\
**Replies:** 2\
**Last updated:** [October 19, 2022, 8:39pm UTC](https://meta.discourse.org/t/how-to-show-number-of-downloads-for-an-attachment/164788 "2022-10-19T20:39:44Z")

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My discourse community heavily uses attachments and they really want to see download numbers, similar to how links show number of clicks. I found this older discourse discussion that implies the existence of a downloa…

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## [Discourse Upvotes - no upvotes visible](https://meta.discourse.org/t/discourse-upvotes-no-upvotes-visible/242400)

<div class="topic-metadata">

**Author:** [@simon-g](https://meta.discourse.org/u/simon-g)\
**Replies:** 3\
**Last updated:** [October 19, 2022, 6:32pm UTC](https://meta.discourse.org/t/discourse-upvotes-no-upvotes-visible/242400 "2022-10-19T18:32:01Z")

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Discourse Version: 2.8.9 Problem: After installing and activating discourse-upvotes, a Q&A Topic does not show the option to rate the posts. Although the plugin is shown here in Meta as official, this is not so in t…

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## [Component/plugin to show most active topics?](https://meta.discourse.org/t/component-plugin-to-show-most-active-topics/241572)

<div class="topic-metadata">

**Author:** [@lvictor](https://meta.discourse.org/u/lvictor)\
**Replies:** 5\
**Last updated:** [October 19, 2022, 5:28pm UTC](https://meta.discourse.org/t/component-plugin-to-show-most-active-topics/241572 "2022-10-19T17:28:36Z")

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Looking to add 2 feeds to the top of the homepage for my forum: Newly Diagnosed: used Showcased Categories component with a Category filter) Most Active: need to find way of listing the topics with most replies in last…

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## [Accent characters missing in search excerpts](https://meta.discourse.org/t/accent-characters-missing-in-search-excerpts/242388)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 4\
**Last updated:** [October 19, 2022, 5:27pm UTC](https://meta.discourse.org/t/accent-characters-missing-in-search-excerpts/242388 "2022-10-19T17:27:47Z")

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Quick question. I noticed some weird thing. When I use the search a the forum I imported from phpBB 3.2 in 2018, the results excerpts don’t have accented characters, whereas the full message contains accents. It doesn…

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## [Logged out user can see TL locked categories in Safari](https://meta.discourse.org/t/logged-out-user-can-see-tl-locked-categories-in-safari/242271)

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**Author:** [@znedw](https://meta.discourse.org/u/znedw)\
**Replies:** 8\
**Last updated:** [October 19, 2022, 4:43pm UTC](https://meta.discourse.org/t/logged-out-user-can-see-tl-locked-categories-in-safari/242271 "2022-10-19T16:43:47Z")

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A user just reported this - safari mobile, any ideas? we’re on commit hash 58cc35fc78

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## [I got a copyright strike to PDF file but I'm unable remove it](https://meta.discourse.org/t/i-got-a-copyright-strike-to-pdf-file-but-im-unable-remove-it/242131)

<div class="topic-metadata">

**Author:** [@Sunder](https://meta.discourse.org/u/Sunder)\
**Replies:** 13\
**Last updated:** [October 19, 2022, 4:14pm UTC](https://meta.discourse.org/t/i-got-a-copyright-strike-to-pdf-file-but-im-unable-remove-it/242131 "2022-10-19T16:14:58Z")

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Hello Everyone, I recently received a copyright strike to one PDF file but I am unable to remove it, so please assist me in this process as it is critical to the survival of my server. Regards, Sunder.

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## [Is there a way to easily see which things you’ve already tracked?](https://meta.discourse.org/t/is-there-a-way-to-easily-see-which-things-you-ve-already-tracked/242374)

<div class="topic-metadata">

**Author:** [@stuwest](https://meta.discourse.org/u/stuwest)\
**Replies:** 2\
**Last updated:** [October 19, 2022, 3:37pm UTC](https://meta.discourse.org/t/is-there-a-way-to-easily-see-which-things-you-ve-already-tracked/242374 "2022-10-19T15:37:38Z")

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Is there a way to easily see which things you’ve already tracked? I started tracking categories on my instance, got distracted, and when I came back found that I had to do a bit of a research project to discover what I’d…

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