# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=384

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 385

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## [Reply to topic from outlook](https://meta.discourse.org/t/reply-to-topic-from-outlook/113774)

<div class="topic-metadata">

**Author:** [@esepjav](https://meta.discourse.org/u/esepjav)\
**Replies:** 2\
**Last updated:** [April 9, 2019, 4:14pm UTC](https://meta.discourse.org/t/reply-to-topic-from-outlook/113774 "2019-04-09T16:14:07Z")

</div>

Hi, When we do reply to topic from outlook we don’t receive it, all configuration was done for pop3 according to discourse documentation. would you please support? discourse version 2.2.0

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## [Mixcloud Embeds have stopped working](https://meta.discourse.org/t/mixcloud-embeds-have-stopped-working/165507)

<div class="topic-metadata">

**Author:** [@patchtheuniform](https://meta.discourse.org/u/patchtheuniform)\
**Replies:** 16\
**Last updated:** [June 27, 2022, 10:08am UTC](https://meta.discourse.org/t/mixcloud-embeds-have-stopped-working/165507 "2022-06-27T10:08:10Z")

</div>

Posting in this thread here: Weekly House Flavoured Mixes - #14 by patchtheuniform - Mixsets / Gigs / Events - Mixxx Mixcloud embeds were working fine and then just stopped working. In the preview it shows the image in…

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## [Will the discourse https certificate expire?](https://meta.discourse.org/t/will-the-discourse-https-certificate-expire/231071)

<div class="topic-metadata">

**Author:** [@Chengjiu\_Su](https://meta.discourse.org/u/Chengjiu_Su)\
**Replies:** 3\
**Last updated:** [June 27, 2022, 6:46am UTC](https://meta.discourse.org/t/will-the-discourse-https-certificate-expire/231071 "2022-06-27T06:46:03Z")

</div>

Assuming that using discourse defaults web.ssl.template.yml file to generate an HTTPS certificate, what should I do if the certificate expires? How will I renew or replace it?

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## [Migrating vBulletin onto existing and live Discourse instance](https://meta.discourse.org/t/migrating-vbulletin-onto-existing-and-live-discourse-instance/54236)

<div class="topic-metadata">

**Author:** [@Emilio\_F\_Castillo](https://meta.discourse.org/u/Emilio_F_Castillo)\
**Replies:** 8\
**Last updated:** [April 9, 2019, 2:58pm UTC](https://meta.discourse.org/t/migrating-vbulletin-onto-existing-and-live-discourse-instance/54236 "2019-04-09T14:58:06Z")

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Background, we are moving from vBulletin to Discourse.org. We recently signed up for a free trial with Discourse.org. During the trial, we’ve setup categories, and invited key members of our forum to claim their usernam…

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## [Connection to the POP3 server is failing with an authentication error. Please check your POP3 settings](https://meta.discourse.org/t/connection-to-the-pop3-server-is-failing-with-an-authentication-error-please-check-your-pop3-settings/229297)

<div class="topic-metadata">

**Author:** [@Amicable](https://meta.discourse.org/u/Amicable)\
**Replies:** 5\
**Last updated:** [June 26, 2022, 10:45pm UTC](https://meta.discourse.org/t/connection-to-the-pop3-server-is-failing-with-an-authentication-error-please-check-your-pop3-settings/229297 "2022-06-26T22:45:47Z")

</div>

It looks like Google has changed POP3 access and this has led to my instance failing to poll messages after running smoothly for 5 years. I found an older fix for this here: Gmail POP3 authentication failed — switch to …

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## [Whether it is possible to set the possibility of answering the noreply@mydomain.com adress?](https://meta.discourse.org/t/whether-it-is-possible-to-set-the-possibility-of-answering-the-noreply-mydomain-com-adress/113852)

<div class="topic-metadata">

**Author:** [@eextra](https://meta.discourse.org/u/eextra)\
**Replies:** 4\
**Last updated:** [April 9, 2019, 1:12pm UTC](https://meta.discourse.org/t/whether-it-is-possible-to-set-the-possibility-of-answering-the-noreply-mydomain-com-adress/113852 "2019-04-09T13:12:19Z")

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whether it is possible to set the possibility of answering the noreply@mydomain.com adress ? Is there a point? Is it better to leave it as it is? I suppose a lot of people can contact this way so why not allow it? Or …

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## [Is there a way to create a link to create a new private message to a specific user with preformed subject and body?](https://meta.discourse.org/t/is-there-a-way-to-create-a-link-to-create-a-new-private-message-to-a-specific-user-with-preformed-subject-and-body/231123)

<div class="topic-metadata">

**Author:** [@SwisherSweet](https://meta.discourse.org/u/SwisherSweet)\
**Replies:** 1\
**Last updated:** [June 26, 2022, 3:45pm UTC](https://meta.discourse.org/t/is-there-a-way-to-create-a-link-to-create-a-new-private-message-to-a-specific-user-with-preformed-subject-and-body/231123 "2022-06-26T15:45:34Z")

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I’d like to create a link from a website that is currently integrated with the Discourse API that creates a new private message to a specific user with preformed subject and body. My website uses the SSO feature, so I kn…

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## [Only allow certain non-admins to send private messages](https://meta.discourse.org/t/only-allow-certain-non-admins-to-send-private-messages/231118)

<div class="topic-metadata">

**Author:** [@SwisherSweet](https://meta.discourse.org/u/SwisherSweet)\
**Replies:** 3\
**Last updated:** [June 26, 2022, 2:00pm UTC](https://meta.discourse.org/t/only-allow-certain-non-admins-to-send-private-messages/231118 "2022-06-26T14:00:29Z")

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Hi, I am adding a Discourse community to a paid service. As one of of the paid benefits of our service, I want to be able to only allow members of a specific membership plan to be able to send private messages. From wha…

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## [Loading plugin for Discourse](https://meta.discourse.org/t/loading-plugin-for-discourse/231104)

<div class="topic-metadata">

**Author:** [@AquaL1te](https://meta.discourse.org/u/AquaL1te)\
**Replies:** 3\
**Last updated:** [June 26, 2022, 7:09am UTC](https://meta.discourse.org/t/loading-plugin-for-discourse/231104 "2022-06-26T07:09:28Z")

</div>

When refreshing this Discourse forum, there a a “loading” splash screen. I don’t have this on my Discourse setup, does anyone know what plugin/theme component is used for this?

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## [How many flags does it take before a post is hidden?](https://meta.discourse.org/t/how-many-flags-does-it-take-before-a-post-is-hidden/231113)

<div class="topic-metadata">

**Author:** [@darkpixlz](https://meta.discourse.org/u/darkpixlz)\
**Replies:** 1\
**Last updated:** [June 26, 2022, 7:06am UTC](https://meta.discourse.org/t/how-many-flags-does-it-take-before-a-post-is-hidden/231113 "2022-06-26T07:06:54Z")

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Hi! Discourse has a feature where if a post/reply gets enough flags, it’s held for review for a mod. I was wondering how many flags it takes before it actually gets held? There’s no way to tell how many flags are on a …

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## [Add Discourse-style top banner to my forum](https://meta.discourse.org/t/add-discourse-style-top-banner-to-my-forum/231087)

<div class="topic-metadata">

**Author:** [@Victor\_Ashiedu](https://meta.discourse.org/u/Victor_Ashiedu)\
**Replies:** 2\
**Last updated:** [June 25, 2022, 4:47pm UTC](https://meta.discourse.org/t/add-discourse-style-top-banner-to-my-forum/231087 "2022-06-25T16:47:05Z")

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How do I add the banner on top of this forum - see the screenshot below. Thanks all for your help

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## [Do not know how to setup locked subcategory](https://meta.discourse.org/t/do-not-know-how-to-setup-locked-subcategory/231066)

<div class="topic-metadata">

**Author:** [@David\_Mac](https://meta.discourse.org/u/David_Mac)\
**Replies:** 5\
**Last updated:** [June 25, 2022, 8:29am UTC](https://meta.discourse.org/t/do-not-know-how-to-setup-locked-subcategory/231066 "2022-06-25T08:29:05Z")

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I keep getting the folowing error message whenever I try to create a private/locked sub category but have no idea what this error message means or how to fix it? Any group that is allowed to access a subcategory must a…

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## [Images in longer posting are blurred](https://meta.discourse.org/t/images-in-longer-posting-are-blurred/113735)

<div class="topic-metadata">

**Author:** [@uwe\_keim](https://meta.discourse.org/u/uwe_keim)\
**Replies:** 6\
**Last updated:** [April 9, 2019, 5:29am UTC](https://meta.discourse.org/t/images-in-longer-posting-are-blurred/113735 "2019-04-09T05:29:01Z")

</div>

I’m having this posting: https://community.elemob.de/t/mein-tesla-model-3-soll-ende-maerz-2019-kommen/206/13?u=uwekeim Whenever I load/reaload the posting for the very first time, some/all images look blurry: When t…

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## [WP + Discourse; New User SSO not working](https://meta.discourse.org/t/wp-discourse-new-user-sso-not-working/231029)

<div class="topic-metadata">

**Author:** [@pearsonified](https://meta.discourse.org/u/pearsonified)\
**Replies:** 2\
**Last updated:** [June 24, 2022, 5:09pm UTC](https://meta.discourse.org/t/wp-discourse-new-user-sso-not-working/231029 "2022-06-24T17:09:38Z")

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Hoping y’all can help me with a little issue here… I’ve set up WP Discourse and Discourse, and everything looks good. However, I had a customer sign up (on the WordPress side of things) before Discourse was connected, …

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## [After update to 2.9.0.beta4 cannot login by user narmal due to Rocket Chat plugin](https://meta.discourse.org/t/after-update-to-2-9-0-beta4-cannot-login-by-user-narmal-due-to-rocket-chat-plugin/229930)

<div class="topic-metadata">

**Author:** [@Bank\_Live](https://meta.discourse.org/u/Bank_Live)\
**Replies:** 13\
**Last updated:** [June 24, 2022, 4:09pm UTC](https://meta.discourse.org/t/after-update-to-2-9-0-beta4-cannot-login-by-user-narmal-due-to-rocket-chat-plugin/229930 "2022-06-24T16:09:04Z")

</div>

After update i cannot login user name normal all and admin error show Incorrect username, email or password I try remove plugin all same problem but i restore backup fire server can login normal

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## [Prevent anons from downloading files incompatible with CDN](https://meta.discourse.org/t/prevent-anons-from-downloading-files-incompatible-with-cdn/230513)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 6\
**Last updated:** [June 24, 2022, 2:36pm UTC](https://meta.discourse.org/t/prevent-anons-from-downloading-files-incompatible-with-cdn/230513 "2022-06-24T14:36:47Z")

</div>

I have a site where mp4 files are returning 404s. They have authorized\_extensions set to \*. The file uploads just fine. I see it in the filesystem. The permissions are right. file says that it’s an MP4 file. The record …

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## [Letter Avatar Service broken after Update to 2.9.0 beta5](https://meta.discourse.org/t/letter-avatar-service-broken-after-update-to-2-9-0-beta5/231001)

<div class="topic-metadata">

**Author:** [@helmi](https://meta.discourse.org/u/helmi)\
**Replies:** 0\
**Last updated:** [June 24, 2022, 11:07am UTC](https://meta.discourse.org/t/letter-avatar-service-broken-after-update-to-2-9-0-beta5/231001 "2022-06-24T11:07:38Z")

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After updating to 2.9.0 beta5 today all Letter Avatars were broken and falling back to the default gray person avatar. I noticed that the letter avatar service only generates that default image no matter what URL combin…

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## [Is there a way to stop active theme's colors to apply to admin dashboard?](https://meta.discourse.org/t/is-there-a-way-to-stop-active-themes-colors-to-apply-to-admin-dashboard/230729)

<div class="topic-metadata">

**Author:** [@riteshsaini](https://meta.discourse.org/u/riteshsaini)\
**Replies:** 3\
**Last updated:** [June 24, 2022, 11:12am UTC](https://meta.discourse.org/t/is-there-a-way-to-stop-active-themes-colors-to-apply-to-admin-dashboard/230729 "2022-06-24T11:12:54Z")

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I just customized the colors on my new Discourse install, and they are also automatically applied to the admin dashboard. I chose 7635f3 hex color in the tertiary and quaternary options, which is fine on the front-end, …

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## [Discourse not sending Emails](https://meta.discourse.org/t/discourse-not-sending-emails/113776)

<div class="topic-metadata">

**Author:** [@saboor73](https://meta.discourse.org/u/saboor73)\
**Replies:** 9\
**Last updated:** [April 9, 2019, 4:38am UTC](https://meta.discourse.org/t/discourse-not-sending-emails/113776 "2019-04-09T04:38:44Z")

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Discourse not sending Emails tried everything some times it works sometimes it doesnt losing traffic on my site because of this might just end up shifting to wordpress bb press

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## [How to setup Discourse on Ionos VPS S](https://meta.discourse.org/t/how-to-setup-discourse-on-ionos-vps-s/230986)

<div class="topic-metadata">

**Author:** [@na30](https://meta.discourse.org/u/na30)\
**Replies:** 2\
**Last updated:** [June 24, 2022, 8:54am UTC](https://meta.discourse.org/t/how-to-setup-discourse-on-ionos-vps-s/230986 "2022-06-24T08:54:46Z")

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Hi. What do you think the limitations would be?

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## [Site linked from Discourse list of customers down](https://meta.discourse.org/t/site-linked-from-discourse-list-of-customers-down/230934)

<div class="topic-metadata">

**Author:** [@ganncamp](https://meta.discourse.org/u/ganncamp)\
**Replies:** 7\
**Last updated:** [June 23, 2022, 7:16pm UTC](https://meta.discourse.org/t/site-linked-from-discourse-list-of-customers-down/230934 "2022-06-23T19:16:02Z")

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It feels a bit strange to be reporting this, but I thought I’d check out how some of your other tech customers run their sites & clicked on New Relic to get this: Ctrl-Shift-R just reloads the same thing

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## [Is there a standard way to permanently delete an image from the revision history?](https://meta.discourse.org/t/is-there-a-standard-way-to-permanently-delete-an-image-from-the-revision-history/230892)

<div class="topic-metadata">

**Author:** [@Tris20](https://meta.discourse.org/u/Tris20)\
**Replies:** 3\
**Last updated:** [June 23, 2022, 1:33pm UTC](https://meta.discourse.org/t/is-there-a-standard-way-to-permanently-delete-an-image-from-the-revision-history/230892 "2022-06-23T13:33:55Z")

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Whilst it is easy to permanently delete a Topic, I can’t see a standard way to permanently delete a specific image whilst simultaneously retaining the rest of the Topic. The problem this creates is as follows: User po…

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## [Configure third -party social account login failed](https://meta.discourse.org/t/configure-third-party-social-account-login-failed/230899)

<div class="topic-metadata">

**Author:** [@Chengjiu\_Su](https://meta.discourse.org/u/Chengjiu_Su)\
**Replies:** 0\
**Last updated:** [June 23, 2022, 1:27pm UTC](https://meta.discourse.org/t/configure-third-party-social-account-login-failed/230899 "2022-06-23T13:27:32Z")

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When the third -party application is equipped, jump to the forum, prompting the error Sorry, there was an error authorizing your account. Please Try Again. What causes this? The reference configuration third -party app…

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## [Setting up LTI with Moodle](https://meta.discourse.org/t/setting-up-lti-with-moodle/230861)

<div class="topic-metadata">

**Author:** [@Danquigny](https://meta.discourse.org/u/Danquigny)\
**Replies:** 8\
**Last updated:** [June 23, 2022, 9:55am UTC](https://meta.discourse.org/t/setting-up-lti-with-moodle/230861 "2022-06-23T09:55:25Z")

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Hi, I’m Thierry from Université de Lille in north of France. We want to connecte Discourse and Moodle with LTI. We want Discourse in a course Moodle (version 3.9) . We have tried parameters but we have some error with …

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## [Suggestions for achieving a custom layout without having to code everything](https://meta.discourse.org/t/suggestions-for-achieving-a-custom-layout-without-having-to-code-everything/230787)

<div class="topic-metadata">

**Author:** [@JamesDb](https://meta.discourse.org/u/JamesDb)\
**Replies:** 6\
**Last updated:** [June 23, 2022, 8:57am UTC](https://meta.discourse.org/t/suggestions-for-achieving-a-custom-layout-without-having-to-code-everything/230787 "2022-06-23T08:57:24Z")

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Hey everyone, I would like to make a custom landing page layout for the forum which displays the categories as boxes with the subcategories and the latest topics from that category in the same style as the latest topics…

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## [Basic Auth Disabled in Office 365](https://meta.discourse.org/t/basic-auth-disabled-in-office-365/228463)

<div class="topic-metadata">

**Author:** [@bigfudge](https://meta.discourse.org/u/bigfudge)\
**Replies:** 5\
**Last updated:** [June 23, 2022, 8:04am UTC](https://meta.discourse.org/t/basic-auth-disabled-in-office-365/228463 "2022-06-23T08:04:55Z")

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Now that Basic Auth is essentially dead in o365\* (and dead for me since this week as I have just discovered our IT department have disabled for all accounts) I wonder whether there is any plan to support other auth metho…

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## [Strategies for identifying and triaging email / other critical errors?](https://meta.discourse.org/t/strategies-for-identifying-and-triaging-email-other-critical-errors/230599)

<div class="topic-metadata">

**Author:** [@scztt](https://meta.discourse.org/u/scztt)\
**Replies:** 1\
**Last updated:** [June 23, 2022, 6:52am UTC](https://meta.discourse.org/t/strategies-for-identifying-and-triaging-email-other-critical-errors/230599 "2022-06-23T06:52:53Z")

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We recently encountered a problem on our Discourse where incoming emails were not being received due to (probably) an authentication problem with our email service. Unfortunately, this went on for an extended period (pos…

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## [Best practice for short and long topic descriptions](https://meta.discourse.org/t/best-practice-for-short-and-long-topic-descriptions/230633)

<div class="topic-metadata">

**Author:** [@JamesDb](https://meta.discourse.org/u/JamesDb)\
**Replies:** 2\
**Last updated:** [June 23, 2022, 6:46am UTC](https://meta.discourse.org/t/best-practice-for-short-and-long-topic-descriptions/230633 "2022-06-23T06:46:22Z")

</div>

So I’m trying to clean up a fairly disorganised forum. I have spent a bunch of time simplifying the forum’s categories and moving topics to the right place. Now we are recruiting moderators and want to inform the mods an…

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## [Launcher script removed locally compiled base build](https://meta.discourse.org/t/launcher-script-removed-locally-compiled-base-build/113771)

<div class="topic-metadata">

**Author:** [@sudoman](https://meta.discourse.org/u/sudoman)\
**Replies:** 2\
**Last updated:** [April 8, 2019, 5:20pm UTC](https://meta.discourse.org/t/launcher-script-removed-locally-compiled-base-build/113771 "2019-04-08T17:20:57Z")

</div>

It looks like the launcher script deleted the base image that I compiled locally (for a custom patch). That used to not happen, so it seems like the script may have changed. ... untagged: discourse/base:build deleted: s…

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## [Translation of a few words does NOT work](https://meta.discourse.org/t/translation-of-a-few-words-does-not-work/230582)

<div class="topic-metadata">

**Author:** [@Juraj\_Štefánik](https://meta.discourse.org/u/Juraj_%C5%A0tef%C3%A1nik)\
**Replies:** 0\
**Last updated:** [June 21, 2022, 9:00am UTC](https://meta.discourse.org/t/translation-of-a-few-words-does-not-work/230582 "2022-06-21T09:00:16Z")

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Hi, Why, when I translate some words, I don’t see the changes and I’m sure I’m translating the thing that is needed. For example, there is no other choice and I translate it and it still doesn’t translate to me. For exa…

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