# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=403

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 404

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## [Why do excerpts include some HTML tags, but not others?](https://meta.discourse.org/t/why-do-excerpts-include-some-html-tags-but-not-others/224042)

<div class="topic-metadata">

**Author:** [@md-misko](https://meta.discourse.org/u/md-misko)\
**Replies:** 1\
**Last updated:** [April 12, 2022, 1:59pm UTC](https://meta.discourse.org/t/why-do-excerpts-include-some-html-tags-but-not-others/224042 "2022-04-12T13:59:30Z")

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I’ve noticed that the component preserves some html tags inside the topic excerpt, but not others. This is a sample first post |Item|QTY| |-|-:| |Apples|25| |Oranges|7| |Pineapples|12| \[details="Summary"\] This text wil…

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## [How to "migrate" Discourse to Discourse without Site Settings](https://meta.discourse.org/t/how-to-migrate-discourse-to-discourse-without-site-settings/49741)

<div class="topic-metadata">

**Author:** [@dax](https://meta.discourse.org/u/dax)\
**Replies:** 10\
**Last updated:** [March 4, 2019, 10:42pm UTC](https://meta.discourse.org/t/how-to-migrate-discourse-to-discourse-without-site-settings/49741 "2019-03-04T22:42:05Z")

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We need to migrate all our database to a new bigger server (digital ocean). We need to import only the database (users, passwords, posts, topics etc…) but we don’t want import the site settings, so we can’t use the norm…

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## [How do I restore Discourse under a different domain?](https://meta.discourse.org/t/how-do-i-restore-discourse-under-a-different-domain/224028)

<div class="topic-metadata">

**Author:** [@hexworks](https://meta.discourse.org/u/hexworks)\
**Replies:** 2\
**Last updated:** [April 12, 2022, 12:20pm UTC](https://meta.discourse.org/t/how-do-i-restore-discourse-under-a-different-domain/224028 "2022-04-12T12:20:58Z")

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I’m trying to migrate my Discourse installation to another server but I’d like to try it out first. I managed to install the new server, backup the old one and restore it to the new one and it seems to be working, but wh…

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## [CSS to hide a few elements](https://meta.discourse.org/t/css-to-hide-a-few-elements/223920)

<div class="topic-metadata">

**Author:** [@Cozdabuch](https://meta.discourse.org/u/Cozdabuch)\
**Replies:** 10\
**Last updated:** [April 12, 2022, 10:58am UTC](https://meta.discourse.org/t/css-to-hide-a-few-elements/223920 "2022-04-12T10:58:02Z")

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Is there a way to target the Impersonate and anonymize user buttons on the admin/user page? I want to hide those specific buttons. Rather I can only seem to identify .btn-danger, .admin-wizards-custom-fields .btn.dest…

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## [Can't build Discourse on Ubuntu 20.10](https://meta.discourse.org/t/cant-build-discourse-on-ubuntu-20-10/223924)

<div class="topic-metadata">

**Author:** [@Replicationz](https://meta.discourse.org/u/Replicationz)\
**Replies:** 12\
**Last updated:** [April 12, 2022, 10:21am UTC](https://meta.discourse.org/t/cant-build-discourse-on-ubuntu-20-10/223924 "2022-04-12T10:21:04Z")

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Hello everyone! When I build the app (./launcher rebuild app), it sort of works and then it fails. You can take a look at the log which includes the last 45 lines of my Terminal (and some messages that stand out). I am…

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## [Top page default timeframe](https://meta.discourse.org/t/top-page-default-timeframe/104156)

<div class="topic-metadata">

**Author:** [@DSF](https://meta.discourse.org/u/DSF)\
**Replies:** 10\
**Last updated:** [March 4, 2019, 8:42pm UTC](https://meta.discourse.org/t/top-page-default-timeframe/104156 "2019-03-04T20:42:43Z")

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Setting is non-responsive; I want to show top topics from all time by default. Top page only shows top topics over the last year, no matter what timeframe I choose. Private forum - v2.2.0.beta5 +48

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## [How to whitelist iframe from Kotlin playground?](https://meta.discourse.org/t/how-to-whitelist-iframe-from-kotlin-playground/223885)

<div class="topic-metadata">

**Author:** [@TheBestPessimist](https://meta.discourse.org/u/TheBestPessimist)\
**Replies:** 2\
**Last updated:** [April 12, 2022, 4:26am UTC](https://meta.discourse.org/t/how-to-whitelist-iframe-from-kotlin-playground/223885 "2022-04-12T04:26:08Z")

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This is what i want to embed: Kotlin Playground: Edit, Run, Share Kotlin Code Online This is the iframe url: \<iframe src="https://pl.kotl.in/xrwqnYnxC?theme=darcula"\>\</iframe\> The same iframe url just to see if embed w…

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## [Close Gap Between Categories on Mobile](https://meta.discourse.org/t/close-gap-between-categories-on-mobile/223977)

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**Author:** [@lisandro\_iaffar](https://meta.discourse.org/u/lisandro_iaffar)\
**Replies:** 2\
**Last updated:** [April 11, 2022, 11:41pm UTC](https://meta.discourse.org/t/close-gap-between-categories-on-mobile/223977 "2022-04-11T23:41:07Z")

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Hello!! :slight\_smile: I know how to handle basic features via CSS when I can inspect the page and find out what’s what. But in the case of the mobile version I’m unsure how to proceed. I want to close the gap between …

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## [Chats for Discourse Groups](https://meta.discourse.org/t/chats-for-discourse-groups/223967)

<div class="topic-metadata">

**Author:** [@jimkleiber](https://meta.discourse.org/u/jimkleiber)\
**Replies:** 2\
**Last updated:** [April 11, 2022, 9:06pm UTC](https://meta.discourse.org/t/chats-for-discourse-groups/223967 "2022-04-11T21:06:18Z")

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I see right now it’s possible to link a chat channel to a category or a topic and then also to have personal chats with people one adds, but, I don’t see a way to connect a chat channel to Discourse Groups found at, for …

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## [Installation on AWS using RDS](https://meta.discourse.org/t/installation-on-aws-using-rds/14548)

<div class="topic-metadata">

**Author:** [@yavor\_atanasov](https://meta.discourse.org/u/yavor_atanasov)\
**Replies:** 6\
**Last updated:** [April 11, 2022, 3:19pm UTC](https://meta.discourse.org/t/installation-on-aws-using-rds/14548 "2022-04-11T15:19:52Z")

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Hey guys, I’ve been looking at different topics here and your docs on github, but I can’t seem to find any details on running Discourse on AWS using RDS. I can see you have a “recommended” and pretty straight forward wa…

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## [Speak to a Discourse Data Analytic representative](https://meta.discourse.org/t/speak-to-a-discourse-data-analytic-representative/223881)

<div class="topic-metadata">

**Author:** [@Tulika\_Dasgupta](https://meta.discourse.org/u/Tulika_Dasgupta)\
**Replies:** 1\
**Last updated:** [April 11, 2022, 10:38am UTC](https://meta.discourse.org/t/speak-to-a-discourse-data-analytic-representative/223881 "2022-04-11T10:38:14Z")

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I want to understand the discourse analytics and would like some help in decoding the data shown on discourse analytics in order to understand the source of sign ups and reasons of sign up. Can anyone from Discourse help…

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## [Web site error too many redirects](https://meta.discourse.org/t/web-site-error-too-many-redirects/223735)

<div class="topic-metadata">

**Author:** [@FunnySmile](https://meta.discourse.org/u/FunnySmile)\
**Replies:** 12\
**Last updated:** [April 11, 2022, 2:30pm UTC](https://meta.discourse.org/t/web-site-error-too-many-redirects/223735 "2022-04-11T14:30:25Z")

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Google Chrome display：ERR\_TOO\_MANY\_REDIRECTS Redirects you too many times.

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## [Missing user profile backgrounds](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240)

<div class="topic-metadata">

**Author:** [@gkln](https://meta.discourse.org/u/gkln)\
**Replies:** 11\
**Last updated:** [March 4, 2019, 6:20pm UTC](https://meta.discourse.org/t/missing-user-profile-backgrounds/108240 "2019-03-04T18:20:14Z")

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Hi, It seems we have the following issue on an instance running Discourse stable v2.2.0+4: I noticed this morning after updating to 2.2 but I’m not sure the issue came after this upgrade. It appears we had this error…

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## [Hide who's replying to this topic](https://meta.discourse.org/t/hide-whos-replying-to-this-topic/223785)

<div class="topic-metadata">

**Author:** [@Kuro22](https://meta.discourse.org/u/Kuro22)\
**Replies:** 4\
**Last updated:** [April 11, 2022, 12:28pm UTC](https://meta.discourse.org/t/hide-whos-replying-to-this-topic/223785 "2022-04-11T12:28:08Z")

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Hi guys, I wonder if there’s a way to hide who’s replying to a certain topic? I installed always-anonymous-categories plugin. And I enabled Force posts to be anonymous for a category to make it easier for users to po…

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## [Is it posible to get the post stream to return raw?](https://meta.discourse.org/t/is-it-posible-to-get-the-post-stream-to-return-raw/223903)

<div class="topic-metadata">

**Author:** [@keff](https://meta.discourse.org/u/keff)\
**Replies:** 2\
**Last updated:** [April 11, 2022, 11:43am UTC](https://meta.discourse.org/t/is-it-posible-to-get-the-post-stream-to-return-raw/223903 "2022-04-11T11:43:23Z")

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Hey there! I’m trying to get the topic’s post stream with the raw content. I’ve only been able to get the raw content of a post by calling posts/\<post\_id\>.json. If I try to call t/50/posts.json the posts do not contain …

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## [Mail problems, only with regards to resetting password for some users](https://meta.discourse.org/t/mail-problems-only-with-regards-to-resetting-password-for-some-users/223617)

<div class="topic-metadata">

**Author:** [@bar10dr](https://meta.discourse.org/u/bar10dr)\
**Replies:** 4\
**Last updated:** [April 11, 2022, 11:34am UTC](https://meta.discourse.org/t/mail-problems-only-with-regards-to-resetting-password-for-some-users/223617 "2022-04-11T11:34:23Z")

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We recently converted from vbulletin. Some users do not get their password reset emails from Discourse, while some do just fine. The people who do not get a password reset email, still get the digest email just fine. H…

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## [Can not access Discourse - blank page](https://meta.discourse.org/t/can-not-access-discourse-blank-page/186548)

<div class="topic-metadata">

**Author:** [@Dominika](https://meta.discourse.org/u/Dominika)\
**Replies:** 7\
**Last updated:** [April 11, 2022, 11:33am UTC](https://meta.discourse.org/t/can-not-access-discourse-blank-page/186548 "2022-04-11T11:33:09Z")

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Hi to all, we started having issues with our Discourse throughout the course of last week and can only see a blank page when we access it on our Wordpress site, the Discourse is not displaying. I wondered if anyone has…

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## [Limiting likes in a specific category](https://meta.discourse.org/t/limiting-likes-in-a-specific-category/223697)

<div class="topic-metadata">

**Author:** [@Shirly\_Nowak](https://meta.discourse.org/u/Shirly_Nowak)\
**Replies:** 12\
**Last updated:** [April 11, 2022, 6:36am UTC](https://meta.discourse.org/t/limiting-likes-in-a-specific-category/223697 "2022-04-11T06:36:45Z")

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Hello everyone! After trying to figure out a way to limit the trust levels, and seeing it is something complex in our case, we were thinking about the option of limiting or avoiding likes in a specific category. Since t…

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## [How to get topic sidebar](https://meta.discourse.org/t/how-to-get-topic-sidebar/223869)

<div class="topic-metadata">

**Author:** [@Noah](https://meta.discourse.org/u/Noah)\
**Replies:** 1\
**Last updated:** [April 10, 2022, 11:46pm UTC](https://meta.discourse.org/t/how-to-get-topic-sidebar/223869 "2022-04-10T23:46:11Z")

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Hello discourse community. This is probably a really stupid question & I’m just being dumb. But how can I achieve this sidebar effect: After a bit of digging around I can’t find a solution to this. Thanks in advan…

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## [Category logo image inside \<h3\> tag on homepage](https://meta.discourse.org/t/category-logo-image-inside-h3-tag-on-homepage/109650)

<div class="topic-metadata">

**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 2\
**Last updated:** [March 4, 2019, 5:04pm UTC](https://meta.discourse.org/t/category-logo-image-inside-h3-tag-on-homepage/109650 "2019-03-04T17:04:20Z")

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One of our categories uses a category logo image. It displays ok on our forum homepage, but I just noticed that the IMG element is rendered inside the H3 element - I wonder if that’s correct/intended?

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## [Group based on Custom Field](https://meta.discourse.org/t/group-based-on-custom-field/49901)

<div class="topic-metadata">

**Author:** [@Jose\_C\_Gomez](https://meta.discourse.org/u/Jose_C_Gomez)\
**Replies:** 4\
**Last updated:** [August 19, 2023, 7:53pm UTC](https://meta.discourse.org/t/group-based-on-custom-field/49901 "2023-08-19T19:53:22Z")

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Is there a way to automatically add a user to a group based on a Custom Field? I have a group that is specific to “Consultants” and I want to add these users to the Consultants group if they answered True to this questi…

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## [Moderate posts from a single user](https://meta.discourse.org/t/moderate-posts-from-a-single-user/223684)

<div class="topic-metadata">

**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 4\
**Last updated:** [April 10, 2022, 11:03am UTC](https://meta.discourse.org/t/moderate-posts-from-a-single-user/223684 "2022-04-10T11:03:14Z")

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Is there a way to apply moderation to a single user so that their posts have to be approved first, and not apply this to the entire membership?

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## [How to resolve HTTP 502 error?](https://meta.discourse.org/t/how-to-resolve-http-502-error/109118)

<div class="topic-metadata">

**Author:** [@xuchao\_007](https://meta.discourse.org/u/xuchao_007)\
**Replies:** 12\
**Last updated:** [March 3, 2019, 10:23pm UTC](https://meta.discourse.org/t/how-to-resolve-http-502-error/109118 "2019-03-03T22:23:22Z")

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I set up discourse on a instance that contains 8GB of memory and a quad-core processor on Microsoft Azure, and I run into HTTP 502 problems these days. Especially when there are about 200 to 300 registered users visitin…

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## [Swap sides: category and latest list on homepage](https://meta.discourse.org/t/swap-sides-category-and-latest-list-on-homepage/223791)

<div class="topic-metadata">

**Author:** [@haydenjames](https://meta.discourse.org/u/haydenjames)\
**Replies:** 2\
**Last updated:** [April 9, 2022, 7:19pm UTC](https://meta.discourse.org/t/swap-sides-category-and-latest-list-on-homepage/223791 "2022-04-09T19:19:14Z")

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Is it simple to swap the sides of the category and the latest columns on a Discourse homepage? See screenshot. By moving “latest” to the left, it should then also show up first on mobile. (instead of having to scroll…

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## [Facebook login error](https://meta.discourse.org/t/facebook-login-error/162135)

<div class="topic-metadata">

**Author:** [@Don](https://meta.discourse.org/u/Don)\
**Replies:** 1\
**Last updated:** [April 9, 2022, 4:24pm UTC](https://meta.discourse.org/t/facebook-login-error/162135 "2022-04-09T16:24:18Z")

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Hello, On my forum this error goes from when login with facebook. Thank you! :slight\_smile: Uncaught SyntaxError: Failed to execute 'querySelector' on 'Document': '#main #\_=\_, a\[name=\_=\_\]' is not a valid selector. Url…

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## [Hamburger menu not showing on mobile?](https://meta.discourse.org/t/hamburger-menu-not-showing-on-mobile/223552)

<div class="topic-metadata">

**Author:** [@theUSAMARKET](https://meta.discourse.org/u/theUSAMARKET)\
**Replies:** 12\
**Last updated:** [April 9, 2022, 10:28am UTC](https://meta.discourse.org/t/hamburger-menu-not-showing-on-mobile/223552 "2022-04-09T10:28:11Z")

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Does anyone have any insight as to why, on a mobile device, when clicking on the hamburger menu, it is blank on my site? Https://theusamarket.com Not sure what to do. I am kind of new to discourse platform,. Thank yo…

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## [Create User API, force a password reset on account creation possible?](https://meta.discourse.org/t/create-user-api-force-a-password-reset-on-account-creation-possible/222782)

<div class="topic-metadata">

**Author:** [@Stigin](https://meta.discourse.org/u/Stigin)\
**Replies:** 1\
**Last updated:** [April 9, 2022, 3:04am UTC](https://meta.discourse.org/t/create-user-api-force-a-password-reset-on-account-creation-possible/222782 "2022-04-09T03:04:52Z")

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Hi All, Just working on some integration with Discourse’s API. In terms of Creating a user, specifically under the Post /user.json endpoint, is there any way to force a password reset email as opposed to mandating a pa…

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## [Discourse and Noip](https://meta.discourse.org/t/discourse-and-noip/223648)

<div class="topic-metadata">

**Author:** [@Xcept](https://meta.discourse.org/u/Xcept)\
**Replies:** 22\
**Last updated:** [April 9, 2022, 1:51am UTC](https://meta.discourse.org/t/discourse-and-noip/223648 "2022-04-09T01:51:30Z")

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hi, when i enter noip domain to discourse setup i get: port 443 of computer does not appear to be accessable using hostname. when i ping that noip domain there is no response

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## [Webhook's Group User Event doesn't function](https://meta.discourse.org/t/webhooks-group-user-event-doesnt-function/223756)

<div class="topic-metadata">

**Author:** [@jose.daniel.lardizab](https://meta.discourse.org/u/jose.daniel.lardizab)\
**Replies:** 0\
**Last updated:** [April 8, 2022, 8:40pm UTC](https://meta.discourse.org/t/webhooks-group-user-event-doesnt-function/223756 "2022-04-08T20:40:50Z")

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Hello, I’m trying to make an integration with Make.com using the custom Webhooks. It seems that the Group User Event isn’t functioning well when I’ll use Triggered Groups. When I leave it blank, it will work. The reaso…

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## [Can't customize text on custom button in template override using UI](https://meta.discourse.org/t/cant-customize-text-on-custom-button-in-template-override-using-ui/223663)

<div class="topic-metadata">

**Author:** [@jimkleiber](https://meta.discourse.org/u/jimkleiber)\
**Replies:** 8\
**Last updated:** [April 8, 2022, 8:23pm UTC](https://meta.discourse.org/t/cant-customize-text-on-custom-button-in-template-override-using-ui/223663 "2022-04-08T20:23:51Z")

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I’m overriding one of the handlebars templates, static.hbs, so that I can create a custom login page. I’ve been able to add a custom button instead of the Sign Up button, which will allow people to visit a pricing page …

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