# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=409

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 410

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## [Placing Specific Topics in Read Only](https://meta.discourse.org/t/placing-specific-topics-in-read-only/221853)

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**Author:** [@lukegordon](https://meta.discourse.org/u/lukegordon)\
**Replies:** 3\
**Last updated:** [March 24, 2022, 1:47pm UTC](https://meta.discourse.org/t/placing-specific-topics-in-read-only/221853 "2022-03-24T13:47:00Z")

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Hi there, I’m looking to place one specific category into read-only mode and was wondering how we can do this. I know we can place the whole community into read-only but we only wish to do this for one topic as the tria…

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## [Help with Tags that can only be created by the Moderators but used by everyone](https://meta.discourse.org/t/help-with-tags-that-can-only-be-created-by-the-moderators-but-used-by-everyone/221825)

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**Author:** [@Jonathan\_Murphy](https://meta.discourse.org/u/Jonathan_Murphy)\
**Replies:** 6\
**Last updated:** [March 24, 2022, 12:29am UTC](https://meta.discourse.org/t/help-with-tags-that-can-only-be-created-by-the-moderators-but-used-by-everyone/221825 "2022-03-24T00:29:56Z")

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I am looking for some help about tagging. I’ve read through: -and- -and- -and- And many other treads. I am looking for: Tags that can only be created or modified by the Discourse Moderators Tags that can be ad…

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## [During Restore: "EXCEPTION: You're trying to restore a more recent version of the schema. You should migrate first!"](https://meta.discourse.org/t/during-restore-exception-youre-trying-to-restore-a-more-recent-version-of-the-schema-you-should-migrate-first/221800)

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**Author:** [@Joaquin](https://meta.discourse.org/u/Joaquin)\
**Replies:** 3\
**Last updated:** [March 24, 2022, 12:10am UTC](https://meta.discourse.org/t/during-restore-exception-youre-trying-to-restore-a-more-recent-version-of-the-schema-you-should-migrate-first/221800 "2022-03-24T00:10:58Z")

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I recently set up a Discourse server, after spending some time on a trial (trydiscourse.com). When I set it up, I downloaded a backup of the data from our trial from trydiscourse.com, and was able to restore that data o…

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## [How to disable or reduce "update available" emails sent to admins](https://meta.discourse.org/t/how-to-disable-or-reduce-update-available-emails-sent-to-admins/221776)

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**Author:** [@lee7](https://meta.discourse.org/u/lee7)\
**Replies:** 8\
**Last updated:** [March 23, 2022, 10:50pm UTC](https://meta.discourse.org/t/how-to-disable-or-reduce-update-available-emails-sent-to-admins/221776 "2022-03-23T22:50:23Z")

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I suspect that I’m overlooking a simple setting, but is there a way to configure the number of “update available” emails sent to admins? We use a mailing list as our admin email address. It receives repetitive notificati…

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## [Lost ability to read Fortran-Lang.discourse.group on Chromebook](https://meta.discourse.org/t/lost-ability-to-read-fortran-lang-discourse-group-on-chromebook/221758)

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**Author:** [@X\_Mecej4](https://meta.discourse.org/u/X_Mecej4)\
**Replies:** 5\
**Last updated:** [March 23, 2022, 9:18pm UTC](https://meta.discourse.org/t/lost-ability-to-read-fortran-lang-discourse-group-on-chromebook/221758 "2022-03-23T21:18:31Z")

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I often use my Asus Chromebook PA201-DS03 to read Fortran-Lang.discourse.group. This is an older Chromebook beyond its AUE date (2020), but it has been working flawlessly (as far as I can tell) on every site that I pull …

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## [Frontend on Prod Site Down -- Ember/Test error](https://meta.discourse.org/t/frontend-on-prod-site-down-ember-test-error/221704)

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**Author:** [@Mycobee](https://meta.discourse.org/u/Mycobee)\
**Replies:** 12\
**Last updated:** [March 23, 2022, 3:15pm UTC](https://meta.discourse.org/t/frontend-on-prod-site-down-ember-test-error/221704 "2022-03-23T15:15:17Z")

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My discourse instance front end is completely blank and wont load after the new upgrade. This is not a good thing, and I am a bit panicked as users are unhappy. Backend seems to be up. This happened after the newest upg…

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## [Add new API endpoints](https://meta.discourse.org/t/add-new-api-endpoints/109898)

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**Author:** [@Alfarhan\_Zahedi](https://meta.discourse.org/u/Alfarhan_Zahedi)\
**Replies:** 6\
**Last updated:** [February 23, 2019, 10:11pm UTC](https://meta.discourse.org/t/add-new-api-endpoints/109898 "2019-02-23T22:11:32Z")

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Hi. I need a API endpoint which is currently not present in the AOI provided by Discourse. How do I go about writing a plugin to extend the current API ? Thank you!

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## [Onebox settings being ignored on edits](https://meta.discourse.org/t/onebox-settings-being-ignored-on-edits/220889)

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**Author:** [@davemaxwell](https://meta.discourse.org/u/davemaxwell)\
**Replies:** 3\
**Last updated:** [March 23, 2022, 12:30pm UTC](https://meta.discourse.org/t/onebox-settings-being-ignored-on-edits/220889 "2022-03-23T12:30:03Z")

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We have limited the number of links that can be oneboxed per post due to some members abusing the capability, which was affecting our members. So we lowered the number of oneboxes per post, and also added a couple sites…

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## [504 error when deleting topic using CDN](https://meta.discourse.org/t/504-error-when-deleting-topic-using-cdn/221730)

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**Author:** [@daming](https://meta.discourse.org/u/daming)\
**Replies:** 4\
**Last updated:** [March 23, 2022, 11:21am UTC](https://meta.discourse.org/t/504-error-when-deleting-topic-using-cdn/221730 "2022-03-23T11:21:04Z")

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I use Alibaba Cloud CDN for wiki testing, at the end I want to delete the topic, but I can’t delete it, it shows 504 error, I’m not sure if it’s my CDN configuration or the nignx proxy. Added: When deleting a subtopic, …

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## [How to get body.post.cooked when no change in post but on category](https://meta.discourse.org/t/how-to-get-body-post-cooked-when-no-change-in-post-but-on-category/221728)

<div class="topic-metadata">

**Author:** [@igotquestion](https://meta.discourse.org/u/igotquestion)\
**Replies:** 4\
**Last updated:** [March 23, 2022, 11:08am UTC](https://meta.discourse.org/t/how-to-get-body-post-cooked-when-no-change-in-post-but-on-category/221728 "2022-03-23T11:08:51Z")

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Hello I registered webhook on discourse for notify other sns. My situation is that when category of uploaded topic is changed then i want to call webhook with body.post.cooked(contents of topic) Now I get only cooked …

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## [Error: Can't access property "registerAsyncHelper"](https://meta.discourse.org/t/error-cant-access-property-registerasynchelper/221749)

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**Author:** [@balupton](https://meta.discourse.org/u/balupton)\
**Replies:** 2\
**Last updated:** [March 23, 2022, 8:14am UTC](https://meta.discourse.org/t/error-cant-access-property-registerasynchelper/221749 "2022-03-23T08:14:03Z")

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There may be another issue here, as this morning Bevry's Funding Services - Bevry Ambassadors - Bevry's Discourse which is running 2.9.0.beta3 8040b95e8c is returning a blank page on all my browsers: Firefox Developer E…

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## [Limit/max number of Canned Replies?](https://meta.discourse.org/t/limit-max-number-of-canned-replies/221577)

<div class="topic-metadata">

**Author:** [@michellefs](https://meta.discourse.org/u/michellefs)\
**Replies:** 4\
**Last updated:** [March 23, 2022, 7:33am UTC](https://meta.discourse.org/t/limit-max-number-of-canned-replies/221577 "2022-03-23T07:33:49Z")

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Is there a ceiling in terms of how many replies you can load? If you create more than 20 or more than 50 canned replies for your community moderators, will you get an error message?

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## [Making discourseEmbedURL match expected topic requirements](https://meta.discourse.org/t/making-discourseembedurl-match-expected-topic-requirements/48660)

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**Author:** [@Jeff\_Doran](https://meta.discourse.org/u/Jeff_Doran)\
**Replies:** 5\
**Last updated:** [August 16, 2016, 6:40pm UTC](https://meta.discourse.org/t/making-discourseembedurl-match-expected-topic-requirements/48660 "2016-08-16T18:40:43Z")

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I’m trying to utilize discourse in order to provide embedded discussions for an existing web site. The urls of the existing site are not fliexible and I’m trying to work around restrictions on discourse for topic lengt…

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## [Removing footer](https://meta.discourse.org/t/removing-footer/221709)

<div class="topic-metadata">

**Author:** [@nplanchon](https://meta.discourse.org/u/nplanchon)\
**Replies:** 2\
**Last updated:** [March 23, 2022, 4:03am UTC](https://meta.discourse.org/t/removing-footer/221709 "2022-03-23T04:03:31Z")

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Hello. I’d love some help. One of our IT team members has added a footer to our instance located at forum.ic.org. We’ve discovered that it looks off on mobile. Our tech is not available until next week. We’d love to kno…

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## [How to replace the discourse \`Topic\` with \`Question\` instead?](https://meta.discourse.org/t/how-to-replace-the-discourse-topic-with-question-instead/221614)

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**Author:** [@j3ang](https://meta.discourse.org/u/j3ang)\
**Replies:** 18\
**Last updated:** [March 22, 2022, 10:31pm UTC](https://meta.discourse.org/t/how-to-replace-the-discourse-topic-with-question-instead/221614 "2022-03-22T22:31:16Z")

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Hi, We are trying to replace the default Topic term with Question. In the admin settings, I see we can customize any of the text on the forum, but there are too many item contains the term topic. Is there a way to batc…

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## [Need help with multisite configuration](https://meta.discourse.org/t/need-help-with-multisite-configuration/109831)

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**Author:** [@foros](https://meta.discourse.org/u/foros)\
**Replies:** 12\
**Last updated:** [February 22, 2019, 7:54pm UTC](https://meta.discourse.org/t/need-help-with-multisite-configuration/109831 "2019-02-22T19:54:39Z")

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Is there any speceifics for a newbie (in both, Ubuntu server + nginx web server) in regard to how to set up two domains (two totally different forums) in one server? I have been searching about this, but all the stuff I…

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## [Failed to bootstrap (/tmp/add-cloudflare-ips)](https://meta.discourse.org/t/failed-to-bootstrap-tmp-add-cloudflare-ips/221667)

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**Author:** [@GreenOWL](https://meta.discourse.org/u/GreenOWL)\
**Replies:** 17\
**Last updated:** [March 22, 2022, 7:45pm UTC](https://meta.discourse.org/t/failed-to-bootstrap-tmp-add-cloudflare-ips/221667 "2022-03-22T19:45:46Z")

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Hello! I have this error when try rebuild: FAILED -------------------- Pups::ExecError: /tmp/add-cloudflare-ips failed with return #\<Process::Status: pid 1484 exit 8\> Location of failure: /usr/local/lib/ruby/gems/2.7.0…

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## [Emails not going out to all members](https://meta.discourse.org/t/emails-not-going-out-to-all-members/221659)

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**Author:** [@Fraudoctor](https://meta.discourse.org/u/Fraudoctor)\
**Replies:** 4\
**Last updated:** [March 22, 2022, 7:13pm UTC](https://meta.discourse.org/t/emails-not-going-out-to-all-members/221659 "2022-03-22T19:13:13Z")

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Hello! When I check my settings, it looks like everyone in my group should be getting emails, but then in users, it appears that not all users are being sent email updates (eg. last email 5 months ago) - and those peopl…

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## [Header sublinks do not appear in topic for pc user](https://meta.discourse.org/t/header-sublinks-do-not-appear-in-topic-for-pc-user/221679)

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**Author:** [@LaurenN](https://meta.discourse.org/u/LaurenN)\
**Replies:** 0\
**Last updated:** [March 22, 2022, 6:55pm UTC](https://meta.discourse.org/t/header-sublinks-do-not-appear-in-topic-for-pc-user/221679 "2022-03-22T18:55:18Z")

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A colleague of mine is a pc user on Chrome and is unable to view the chainlink icon when hovering over a header/subheader in a topic. They should be seeing this, but they don’t: Is there a method to solve this? Thank…

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## [DiscourseConnect and user time zone / location](https://meta.discourse.org/t/discourseconnect-and-user-time-zone-location/221461)

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**Author:** [@troygrady](https://meta.discourse.org/u/troygrady)\
**Replies:** 9\
**Last updated:** [March 22, 2022, 4:39pm UTC](https://meta.discourse.org/t/discourseconnect-and-user-time-zone-location/221461 "2022-03-22T16:39:40Z")

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Hi! We’re adding in the ability for users to adjust their time zone in Wordpress so that their own activity on our site displays in the local time. While we do this, we figured we may as well have that setting also flo…

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## [Flagging or Watched Words?](https://meta.discourse.org/t/flagging-or-watched-words/86718)

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**Author:** [@cori\_online](https://meta.discourse.org/u/cori_online)\
**Replies:** 5\
**Last updated:** [February 22, 2019, 6:46pm UTC](https://meta.discourse.org/t/flagging-or-watched-words/86718 "2019-02-22T18:46:00Z")

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Hi, I have a small team of moderators who work in shifts. We have certain words that need to be ‘flagged’, but not prohibited, or marked as bad - we just need a way for team members to see when/where certain words were…

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## [Discourse Hosting Limits?](https://meta.discourse.org/t/discourse-hosting-limits/221587)

<div class="topic-metadata">

**Author:** [@curly](https://meta.discourse.org/u/curly)\
**Replies:** 1\
**Last updated:** [March 22, 2022, 1:37pm UTC](https://meta.discourse.org/t/discourse-hosting-limits/221587 "2022-03-22T13:37:15Z")

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I am wondering if there are some caveats with the custom extensions or plugins with the Discourse hosting as opposed to self-hosting? Looking to use a single sign on that is tied back to my games login credentials. For …

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## [Navigation bar above all post](https://meta.discourse.org/t/navigation-bar-above-all-post/218327)

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**Author:** [@Ashley87](https://meta.discourse.org/u/Ashley87)\
**Replies:** 1\
**Last updated:** [March 22, 2022, 12:49am UTC](https://meta.discourse.org/t/navigation-bar-above-all-post/218327 "2022-03-22T00:49:45Z")

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how to add this navigation above all posts

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## [User has no option to change username?](https://meta.discourse.org/t/user-has-no-option-to-change-username/62451)

<div class="topic-metadata">

**Author:** [@RobMeade](https://meta.discourse.org/u/RobMeade)\
**Replies:** 14\
**Last updated:** [May 10, 2021, 5:29am UTC](https://meta.discourse.org/t/user-has-no-option-to-change-username/62451 "2021-05-10T05:29:52Z")

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Hi, I have a user on our hosted solution who has reported not being able to change their username. They have provided a screenshot and there is no edit icon next to their existing username. Additionally, they have …

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## [Can we use the default atlassian id to login to discourse](https://meta.discourse.org/t/can-we-use-the-default-atlassian-id-to-login-to-discourse/221512)

<div class="topic-metadata">

**Author:** [@Ndacyayisenga-droid](https://meta.discourse.org/u/Ndacyayisenga-droid)\
**Replies:** 1\
**Last updated:** [March 22, 2022, 12:10am UTC](https://meta.discourse.org/t/can-we-use-the-default-atlassian-id-to-login-to-discourse/221512 "2022-03-22T00:10:37Z")

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If we use the default atlassian ID, Is there any possiblity that can we login to discourse using it at all?

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## [Onboarding process](https://meta.discourse.org/t/onboarding-process/221221)

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**Author:** [@PatrickH](https://meta.discourse.org/u/PatrickH)\
**Replies:** 1\
**Last updated:** [March 21, 2022, 7:42pm UTC](https://meta.discourse.org/t/onboarding-process/221221 "2022-03-21T19:42:13Z")

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Is there a way to send a drip campagne to new members ? I have noticed that new members are more engaged when you send them a few mails in the one or two weeks after their signing up.

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## [Some linked images not displaying/show as broken](https://meta.discourse.org/t/some-linked-images-not-displaying-show-as-broken/142177)

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**Author:** [@Amethi](https://meta.discourse.org/u/Amethi)\
**Replies:** 8\
**Last updated:** [March 21, 2022, 7:36pm UTC](https://meta.discourse.org/t/some-linked-images-not-displaying-show-as-broken/142177 "2022-03-21T19:36:46Z")

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I’m migrating a load of content, about 15k worth of news stories to Discourse via the API and these topics have links to images in. The images have just been uploaded to blob storage and are fully accessible publicly. M…

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## [Failed data upgrade to 2.9.0beta for multisite](https://meta.discourse.org/t/failed-data-upgrade-to-2-9-0beta-for-multisite/221557)

<div class="topic-metadata">

**Author:** [@hellekin](https://meta.discourse.org/u/hellekin)\
**Replies:** 2\
**Last updated:** [March 21, 2022, 6:22pm UTC](https://meta.discourse.org/t/failed-data-upgrade-to-2-9-0beta-for-multisite/221557 "2022-03-21T18:22:20Z")

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Although other hosts upgraded correctly, this multisite one with two containers (web\_only and data) and no unofficial plugin has issues upgrading the data container: ./launcher rebuild data x86\_64 arch detected. Ensurin…

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## [What happens to members accounts](https://meta.discourse.org/t/what-happens-to-members-accounts/221550)

<div class="topic-metadata">

**Author:** [@MarieM](https://meta.discourse.org/u/MarieM)\
**Replies:** 6\
**Last updated:** [March 21, 2022, 3:56pm UTC](https://meta.discourse.org/t/what-happens-to-members-accounts/221550 "2022-03-21T15:56:28Z")

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Hi there If someone unjoins a community category what happens to their discourse account? Many thanks in advance Marie

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## ['email editable' setting not found](https://meta.discourse.org/t/email-editable-setting-not-found/221555)

<div class="topic-metadata">

**Author:** [@Akrem\_Abayed](https://meta.discourse.org/u/Akrem_Abayed)\
**Replies:** 1\
**Last updated:** [March 21, 2022, 2:35pm UTC](https://meta.discourse.org/t/email-editable-setting-not-found/221555 "2022-03-21T14:35:41Z")

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I would like to skip the create account popup and I want to keep the same email used when logged in with sso. Therefore I would like to disable the setting email editable. But I am getting this error. Which I don’t find …

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