# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=415

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 416

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## [Does enabling Permanently Delete require a rebuild?](https://meta.discourse.org/t/does-enabling-permanently-delete-require-a-rebuild/271400)

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**Author:** [@sarahann](https://meta.discourse.org/u/sarahann)\
**Replies:** 2\
**Last updated:** [March 4, 2022, 2:35am UTC](https://meta.discourse.org/t/does-enabling-permanently-delete-require-a-rebuild/271400 "2022-03-04T02:35:23Z")

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Thanks so much for this thread! :slight\_smile: I think it’s exactly what I am looking for. I had a few questions, if I enable this: will I need to do a ./launcher rebuild app afterwards? will the value be stored in th…

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## [Members to update their profile info](https://meta.discourse.org/t/members-to-update-their-profile-info/108920)

<div class="topic-metadata">

**Author:** [@jomutsani](https://meta.discourse.org/u/jomutsani)\
**Replies:** 1\
**Last updated:** [February 12, 2019, 12:12pm UTC](https://meta.discourse.org/t/members-to-update-their-profile-info/108920 "2019-02-12T12:12:54Z")

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Can someone tell/show me how I can have members of my Community prompted to update their profile info (when they log in) with the fields that we just added i.e. (members to update their Country, Experience Level, ++ ) B…

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## [Linking comments](https://meta.discourse.org/t/linking-comments/219942)

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**Author:** [@Ranjan](https://meta.discourse.org/u/Ranjan)\
**Replies:** 4\
**Last updated:** [March 3, 2022, 9:26pm UTC](https://meta.discourse.org/t/linking-comments/219942 "2022-03-03T21:26:19Z")

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Team, If some comments in the post dont appear directly replied under the intended post as response. Can they be linked together to seem like replied to the exact question. e.g. question A question B question C Ans…

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## [Creat a user automatically when granted a Discord Role?](https://meta.discourse.org/t/creat-a-user-automatically-when-granted-a-discord-role/219918)

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**Author:** [@DyNite](https://meta.discourse.org/u/DyNite)\
**Replies:** 2\
**Last updated:** [March 3, 2022, 5:14pm UTC](https://meta.discourse.org/t/creat-a-user-automatically-when-granted-a-discord-role/219918 "2022-03-03T17:14:40Z")

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Most of our traffic is through Discord, but select members needed to write proposals use Discourse. Has someone had something similar or requested something like so? User signs up and connects their discord account to…

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## [Changes in root colors generation](https://meta.discourse.org/t/changes-in-root-colors-generation/219953)

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**Author:** [@manuel](https://meta.discourse.org/u/manuel)\
**Replies:** 3\
**Last updated:** [March 3, 2022, 3:35pm UTC](https://meta.discourse.org/t/changes-in-root-colors-generation/219953 "2022-03-03T15:35:45Z")

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I couldn’t find an announcement on this. I saw there’s new root color declarations (primary-900, primary-800, …) I’m working on a theme and I get different calculations for these (primary is the same), apparently depend…

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## [Comprehensive list of SiteSettings?](https://meta.discourse.org/t/comprehensive-list-of-sitesettings/108678)

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**Author:** [@tuttle](https://meta.discourse.org/u/tuttle)\
**Replies:** 3\
**Last updated:** [February 12, 2019, 11:55am UTC](https://meta.discourse.org/t/comprehensive-list-of-sitesettings/108678 "2019-02-12T11:55:23Z")

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Hi, Is there a list some where of values I can set using the command line? It would be really helpful. Cheers! :slight\_smile:

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## [Cannot edit topic to add poll as admin](https://meta.discourse.org/t/cannot-edit-topic-to-add-poll-as-admin/219900)

<div class="topic-metadata">

**Author:** [@Tanz0rz](https://meta.discourse.org/u/Tanz0rz)\
**Replies:** 2\
**Last updated:** [March 3, 2022, 2:48pm UTC](https://meta.discourse.org/t/cannot-edit-topic-to-add-poll-as-admin/219900 "2022-03-03T14:48:58Z")

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Here is the error: How do I fix this?

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## [403 forbidden and other errors](https://meta.discourse.org/t/403-forbidden-and-other-errors/219925)

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**Author:** [@poyrazdursuncan](https://meta.discourse.org/u/poyrazdursuncan)\
**Replies:** 4\
**Last updated:** [March 3, 2022, 2:48pm UTC](https://meta.discourse.org/t/403-forbidden-and-other-errors/219925 "2022-03-03T14:48:55Z")

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I am getting 403 forbidden error. I cannot change the setting. I can’t create a topic and there are more problems. I added WAF last. once i got 429 rate limit error. how can i fix the problem? browser console …

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## [Iframes Not Working](https://meta.discourse.org/t/iframes-not-working/136879)

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**Author:** [@Qantas094](https://meta.discourse.org/u/Qantas094)\
**Replies:** 6\
**Last updated:** [March 3, 2022, 1:52pm UTC](https://meta.discourse.org/t/iframes-not-working/136879 "2022-03-03T13:52:40Z")

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G’day all, I was wondering if Discourse supports \<iframes\>, I have been trying to embed multiple different websites into Discourse yet none seem to work. I’ve tried with Time and Date, Google Maps just to name a few with…

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## [Can't connect to database server](https://meta.discourse.org/t/cant-connect-to-database-server/219946)

<div class="topic-metadata">

**Author:** [@okaeiz](https://meta.discourse.org/u/okaeiz)\
**Replies:** 1\
**Last updated:** [March 3, 2022, 12:51pm UTC](https://meta.discourse.org/t/cant-connect-to-database-server/219946 "2022-03-03T12:51:35Z")

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Hi there! We have just installed Discourse using Docker Compose and Portainer v2.11.0 and the stack is created with 4 containers: Postgres, Redis, Sidekiq and Discourse. When we try to open it, our log reports that it …

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## [Generic rules in "robots.txt" not picked up by Googlebot](https://meta.discourse.org/t/generic-rules-in-robots-txt-not-picked-up-by-googlebot/219706)

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**Author:** [@amotl](https://meta.discourse.org/u/amotl)\
**Replies:** 5\
**Last updated:** [March 3, 2022, 8:45am UTC](https://meta.discourse.org/t/generic-rules-in-robots-txt-not-picked-up-by-googlebot/219706 "2022-03-03T08:45:21Z")

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Dear Discourse Team, first things first: We want to salute you for the spirit and endurance on conceiving and maintaining Discourse. It is always a pleasure to use for us and our community members. We summarized some m…

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## [What are tag groups?](https://meta.discourse.org/t/what-are-tag-groups/47344)

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**Author:** [@shri](https://meta.discourse.org/u/shri)\
**Replies:** 1\
**Last updated:** [July 15, 2016, 7:16am UTC](https://meta.discourse.org/t/what-are-tag-groups/47344 "2016-07-15T07:16:09Z")

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Have seen this while creating and editing a category, however cannot find any UI or documentation on this. Everything I search for ends up with group specific threads, nothing related to tag groups for categories.

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## [SImple Machine Forum SMF](https://meta.discourse.org/t/simple-machine-forum-smf/219905)

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**Author:** [@compgeniuses](https://meta.discourse.org/u/compgeniuses)\
**Replies:** 1\
**Last updated:** [March 3, 2022, 1:04am UTC](https://meta.discourse.org/t/simple-machine-forum-smf/219905 "2022-03-03T01:04:27Z")

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I noticed that the documentation for migrating Simple machine forum is no longer vsisible, which i undrstand is supposed to be here https://meta.discourse.org/t/importer-for-simple-machines-2-forums/17656 is there anyt…

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## [Can we integrate discourse to CRM tool to capture leads?](https://meta.discourse.org/t/can-we-integrate-discourse-to-crm-tool-to-capture-leads/219860)

<div class="topic-metadata">

**Author:** [@Juhi\_Singh](https://meta.discourse.org/u/Juhi_Singh)\
**Replies:** 2\
**Last updated:** [March 3, 2022, 1:02am UTC](https://meta.discourse.org/t/can-we-integrate-discourse-to-crm-tool-to-capture-leads/219860 "2022-03-03T01:02:47Z")

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I work as the Community Manager at Freshworks. We are trying to have a newsletter subscription add a community forum. To capture the leads, we would like to integrate with one of our Products Freshmarketer. How can I do…

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## [Is it possible to adjust editing times per TL or Category?](https://meta.discourse.org/t/is-it-possible-to-adjust-editing-times-per-tl-or-category/64623)

<div class="topic-metadata">

**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 15\
**Last updated:** [February 12, 2019, 1:11am UTC](https://meta.discourse.org/t/is-it-possible-to-adjust-editing-times-per-tl-or-category/64623 "2019-02-12T01:11:20Z")

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Currently it seems there is only one universal option (which seems to be set to one day by default). If there isn’t a way to change editing times can I suggest the following please: Allow an option to change editing t…

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## [Can't build container, no clear errors](https://meta.discourse.org/t/cant-build-container-no-clear-errors/219495)

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**Author:** [@ptklz](https://meta.discourse.org/u/ptklz)\
**Replies:** 2\
**Last updated:** [March 2, 2022, 9:04pm UTC](https://meta.discourse.org/t/cant-build-container-no-clear-errors/219495 "2022-03-02T21:04:38Z")

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Hi, I’m struggling to install discourse for the first time. After failing ./discourse-setup and ./launcher rebuild app, I get the following output from ./discourse-doctor which contains the same behaviour during the rebu…

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## [Custom post types failing to update associated Discourse posts](https://meta.discourse.org/t/custom-post-types-failing-to-update-associated-discourse-posts/219607)

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**Author:** [@JoelZaslofsky](https://meta.discourse.org/u/JoelZaslofsky)\
**Replies:** 4\
**Last updated:** [March 2, 2022, 6:38pm UTC](https://meta.discourse.org/t/custom-post-types-failing-to-update-associated-discourse-posts/219607 "2022-03-02T18:38:31Z")

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@angus, it’s possible another PR is in order. We’re experiencing Discourse publishing errors when updating our WordPress events with WordPress v5.9.1 and the WP-Discourse plugin v2.4.0. I recorded a quick video so you c…

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## [Is there a way to style the "Latest" page and "Top" page separately?](https://meta.discourse.org/t/is-there-a-way-to-style-the-latest-page-and-top-page-separately/219365)

<div class="topic-metadata">

**Author:** [@Charles\_Hoffman](https://meta.discourse.org/u/Charles_Hoffman)\
**Replies:** 3\
**Last updated:** [March 2, 2022, 3:00pm UTC](https://meta.discourse.org/t/is-there-a-way-to-style-the-latest-page-and-top-page-separately/219365 "2022-03-02T15:00:32Z")

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I’ve run into an issue trying to style elements on the “Latest” page and “Top” page. They share the exact same body class (class=“staff docked navigation-topics”), meaning I can’t style them individually. The “Categories…

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## [Automatically granting permissions to new members?](https://meta.discourse.org/t/automatically-granting-permissions-to-new-members/219820)

<div class="topic-metadata">

**Author:** [@DyNite](https://meta.discourse.org/u/DyNite)\
**Replies:** 4\
**Last updated:** [March 2, 2022, 1:22pm UTC](https://meta.discourse.org/t/automatically-granting-permissions-to-new-members/219820 "2022-03-02T13:22:38Z")

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When someone joins my discourse group, is there a way to grant certain permissions to access/post and comment in a particular sub-category? Currently manually granting permissions to be able to comment/post. Most of th…

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## [Is it possible to insert a code by default?](https://meta.discourse.org/t/is-it-possible-to-insert-a-code-by-default/219682)

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**Author:** [@danielabc](https://meta.discourse.org/u/danielabc)\
**Replies:** 9\
**Last updated:** [March 2, 2022, 11:49am UTC](https://meta.discourse.org/t/is-it-possible-to-insert-a-code-by-default/219682 "2022-03-02T11:49:53Z")

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It is possible, by default, to insert a code, before every link of .gif .mp4 .png .jpeg In this case this code here \[img\]http://\[/img\] I’m facing a problem on my site that doesn’t embed gif, mp4 and images, but if I p…

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## [DO Storage and uploaded backups not showing](https://meta.discourse.org/t/do-storage-and-uploaded-backups-not-showing/219643)

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**Author:** [@Vaping\_Community](https://meta.discourse.org/u/Vaping_Community)\
**Replies:** 18\
**Last updated:** [March 2, 2022, 9:01am UTC](https://meta.discourse.org/t/do-storage-and-uploaded-backups-not-showing/219643 "2022-03-02T09:01:42Z")

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I’ve uploaded my backup via SSH to the new storage drive and it isn’t showing in the admin section. My app.yml looks like this per the instructions here - Move Uploads and Backups to DigitalOcean Block Storage ## The D…

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## [Cannot open my forum with update failed, it didn't work](https://meta.discourse.org/t/cannot-open-my-forum-with-update-failed-it-didnt-work/219800)

<div class="topic-metadata">

**Author:** [@Yunn\_Chan](https://meta.discourse.org/u/Yunn_Chan)\
**Replies:** 2\
**Last updated:** [March 2, 2022, 7:47am UTC](https://meta.discourse.org/t/cannot-open-my-forum-with-update-failed-it-didnt-work/219800 "2022-03-02T07:47:37Z")

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And it showed: # Oops The software powering this discussion forum encountered an unexpected problem. We apologize for the inconvenience. Detailed information about the error was logged, and an automatic notification g…

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## [Using Zapier on a business hosted Discourse](https://meta.discourse.org/t/using-zapier-on-a-business-hosted-discourse/219722)

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**Author:** [@hequaye](https://meta.discourse.org/u/hequaye)\
**Replies:** 3\
**Last updated:** [March 2, 2022, 12:41am UTC](https://meta.discourse.org/t/using-zapier-on-a-business-hosted-discourse/219722 "2022-03-02T00:41:38Z")

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Hello everyone, I want to implement Jira and Discourse integration and I believe this can be done using Zapier: Connect your Discourse to Jira integration in 2 minutes | Zapier I believe I just need an API… But say…

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## [23+ minute app rebuild times and what to do?](https://meta.discourse.org/t/23-minute-app-rebuild-times-and-what-to-do/219762)

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**Author:** [@mreach](https://meta.discourse.org/u/mreach)\
**Replies:** 7\
**Last updated:** [March 2, 2022, 12:34am UTC](https://meta.discourse.org/t/23-minute-app-rebuild-times-and-what-to-do/219762 "2022-03-02T00:34:47Z")

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I’m experiencing incredibly long app rebuild times at 23+ minutes right now. This is running on a Linode 4 CPU system with 8GB of RAM with a lot of free space on an SSD drive. Can this possibly be usual or normal? I un…

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## [Redis trouble: "Job exception: MISCONF Redis is configured to save RDB snapshots..."](https://meta.discourse.org/t/redis-trouble-job-exception-misconf-redis-is-configured-to-save-rdb-snapshots/219749)

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**Author:** [@mreach](https://meta.discourse.org/u/mreach)\
**Replies:** 0\
**Last updated:** [March 1, 2022, 8:51pm UTC](https://meta.discourse.org/t/redis-trouble-job-exception-misconf-redis-is-configured-to-save-rdb-snapshots/219749 "2022-03-01T20:51:04Z")

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Been having an odd issue since upgrading Discourse. cd /var/discourse ./launcher enter app cd /shared/log/rails tail -f production.log gives the following ad infinitum: Job exception: MISCONF Redis is configured to sa…

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## ["email total attachment size limit kb" setting: what does it do exactly?](https://meta.discourse.org/t/email-total-attachment-size-limit-kb-setting-what-does-it-do-exactly/219744)

<div class="topic-metadata">

**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 1\
**Last updated:** [March 1, 2022, 8:46pm UTC](https://meta.discourse.org/t/email-total-attachment-size-limit-kb-setting-what-does-it-do-exactly/219744 "2022-03-01T20:46:18Z")

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This setting is set to 0 on my forum. Someone replied to a direct message to me by email and I received attached files: I guess this setting isn’t related to this. So, what does this setting do?

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## [Mail questions and problems](https://meta.discourse.org/t/mail-questions-and-problems/219739)

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**Author:** [@Sprisa](https://meta.discourse.org/u/Sprisa)\
**Replies:** 3\
**Last updated:** [March 1, 2022, 8:13pm UTC](https://meta.discourse.org/t/mail-questions-and-problems/219739 "2022-03-01T20:13:34Z")

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What should I use to make the mail systems, or what software that I can set up on ubuntu that would work as a mail service on my forums? I tried to set it up with mailcow but I could’nt.

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## [Using Python to upload avatar (Discourse API)](https://meta.discourse.org/t/using-python-to-upload-avatar-discourse-api/219731)

<div class="topic-metadata">

**Author:** [@Allan\_Campopiano](https://meta.discourse.org/u/Allan_Campopiano)\
**Replies:** 2\
**Last updated:** [March 1, 2022, 7:31pm UTC](https://meta.discourse.org/t/using-python-to-upload-avatar-discourse-api/219731 "2022-03-01T19:31:01Z")

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Hello :waving\_hand:, I’ve read these helpful posts (1, 2); however, I’m still missing something that is preventing me from successfully uploading an avatar from Python to Discourse using the API. I am the admin of my Di…

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## [Email submission wiped the message body](https://meta.discourse.org/t/email-submission-wiped-the-message-body/219482)

<div class="topic-metadata">

**Author:** [@fpoulain](https://meta.discourse.org/u/fpoulain)\
**Replies:** 3\
**Last updated:** [March 1, 2022, 7:23pm UTC](https://meta.discourse.org/t/email-submission-wiped-the-message-body/219482 "2022-03-01T19:23:20Z")

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Hi, I am using Discourse with mailing list mode for some years. I replied this morning via email and discourse wiped out the content. You can see here the message : Comment discuter avec un utilisateur à propos de son m…

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## [Problems when logging in as admin](https://meta.discourse.org/t/problems-when-logging-in-as-admin/218989)

<div class="topic-metadata">

**Author:** [@DxJ](https://meta.discourse.org/u/DxJ)\
**Replies:** 11\
**Last updated:** [March 1, 2022, 5:53pm UTC](https://meta.discourse.org/t/problems-when-logging-in-as-admin/218989 "2022-03-01T17:53:26Z")

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I have always been able to log into Discourse as admin, but now I get the following message. Any ideas what could be wrong?

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