# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=417

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 418

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## [System emails being sent by my personal account](https://meta.discourse.org/t/system-emails-being-sent-by-my-personal-account/219339)

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**Author:** [@slippyfloor](https://meta.discourse.org/u/slippyfloor)\
**Replies:** 2\
**Last updated:** [February 25, 2022, 6:09pm UTC](https://meta.discourse.org/t/system-emails-being-sent-by-my-personal-account/219339 "2022-02-25T18:09:46Z")

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Okay, so I bought a domain (and got a free email) from 1&1 IONOS, and am hosting a Discourse server on Linode. I set up Discourse, make my account, and when I checked my spam, the emails were being sent by me? I set it u…

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## [How to pull images from bucket I don't own](https://meta.discourse.org/t/how-to-pull-images-from-bucket-i-dont-own/218691)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 5\
**Last updated:** [February 25, 2022, 6:00pm UTC](https://meta.discourse.org/t/how-to-pull-images-from-bucket-i-dont-own/218691 "2022-02-25T18:00:52Z")

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I have a site with a bunch of images on a CDCK bucket. I have just a bit longer to pull them off of that bucket and move them to the local server (and then move to another bucket). The uploads:analyze\_missing\_s3 and up…

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## [Is it possible to use two servers for same domain or database clone?](https://meta.discourse.org/t/is-it-possible-to-use-two-servers-for-same-domain-or-database-clone/219379)

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**Author:** [@rahulMasal](https://meta.discourse.org/u/rahulMasal)\
**Replies:** 2\
**Last updated:** [February 25, 2022, 4:57pm UTC](https://meta.discourse.org/t/is-it-possible-to-use-two-servers-for-same-domain-or-database-clone/219379 "2022-02-25T16:57:13Z")

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Dear Team, Is it possible to host 2 different databases for same domain in different server machines? or is it possible to auto clone the database backup in different server machine? or is it possible to host same doma…

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## [Discourseconnect logout issues](https://meta.discourse.org/t/discourseconnect-logout-issues/219317)

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**Author:** [@Jay\_Moore](https://meta.discourse.org/u/Jay_Moore)\
**Replies:** 1\
**Last updated:** [February 25, 2022, 3:14pm UTC](https://meta.discourse.org/t/discourseconnect-logout-issues/219317 "2022-02-25T15:14:59Z")

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I have implemented discourseconnect sso. The issue I am having is when a user logs out via the Log Out button under their profile. It properly redirect them to the logout redirect page I setup in the settings. Howeve…

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## [Using Discourse to create a video library to embed videos in posts?](https://meta.discourse.org/t/using-discourse-to-create-a-video-library-to-embed-videos-in-posts/108012)

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**Author:** [@Ian\_Walker](https://meta.discourse.org/u/Ian_Walker)\
**Replies:** 7\
**Last updated:** [February 9, 2019, 12:17pm UTC](https://meta.discourse.org/t/using-discourse-to-create-a-video-library-to-embed-videos-in-posts/108012 "2019-02-09T12:17:22Z")

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Hello. Is it possible to use OneBox to create some sort of video library where we can upload video files that can later be embedded in forum threads? I’m just seeing if this can be achieved internally through using Dis…

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## [Single sign on with Shopify Multipass](https://meta.discourse.org/t/single-sign-on-with-shopify-multipass/100636)

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**Author:** [@shawaj](https://meta.discourse.org/u/shawaj)\
**Replies:** 17\
**Last updated:** [February 25, 2022, 8:31am UTC](https://meta.discourse.org/t/single-sign-on-with-shopify-multipass/100636 "2022-02-25T08:31:52Z")

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Is there an easy way to integrate with Shopify Multipass? Thanks

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## [Category description problem](https://meta.discourse.org/t/category-description-problem/219253)

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**Author:** [@leoborlot](https://meta.discourse.org/u/leoborlot)\
**Replies:** 3\
**Last updated:** [February 25, 2022, 7:05am UTC](https://meta.discourse.org/t/category-description-problem/219253 "2022-02-25T07:05:38Z")

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Hi guys, I have a problem with Category Discription. I have tryed to add a discription for ths category, but, the div recive this offset position. (like image). I dont know how fix, and i cannot disable the the discri…

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## [Onebox play button greyed out on attachment](https://meta.discourse.org/t/onebox-play-button-greyed-out-on-attachment/208388)

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**Author:** [@Frully](https://meta.discourse.org/u/Frully)\
**Replies:** 1\
**Last updated:** [February 25, 2022, 2:56am UTC](https://meta.discourse.org/t/onebox-play-button-greyed-out-on-attachment/208388 "2022-02-25T02:56:18Z")

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Greetings friendly friends I’m working with a voicemail forwarder that emails the .wav file to our community. I’m having some problems with the onebox: The file gets attached as .wav, so it is embedded in the post, and …

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## [Multiselect user field plugin broken?](https://meta.discourse.org/t/multiselect-user-field-plugin-broken/143869)

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**Author:** [@Paul\_King](https://meta.discourse.org/u/Paul_King)\
**Replies:** 20\
**Last updated:** [February 24, 2022, 10:55pm UTC](https://meta.discourse.org/t/multiselect-user-field-plugin-broken/143869 "2022-02-24T22:55:24Z")

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Possibly this has been affected by recent Discourse update (currently on 2.5.0.beta2). I have a multiselect dropdown feild that was previously set up and working, and set as editable after sign up etc but now for exist…

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## [Failed to optimize image: unknown reason](https://meta.discourse.org/t/failed-to-optimize-image-unknown-reason/219212)

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**Author:** [@snikch](https://meta.discourse.org/u/snikch)\
**Replies:** 4\
**Last updated:** [February 24, 2022, 10:42pm UTC](https://meta.discourse.org/t/failed-to-optimize-image-unknown-reason/219212 "2022-02-24T22:42:36Z")

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Hey everyone :wave: We’ve just completed a migration of one of our forums from one box to another, while changing the domain at the same time. In the new installation we’re getting a lot of these errors in our logs …

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## [Problems with 2.9.0beta2 and roll back](https://meta.discourse.org/t/problems-with-2-9-0beta2-and-roll-back/219268)

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**Author:** [@Wurzelseppi](https://meta.discourse.org/u/Wurzelseppi)\
**Replies:** 8\
**Last updated:** [February 24, 2022, 9:55pm UTC](https://meta.discourse.org/t/problems-with-2-9-0beta2-and-roll-back/219268 "2022-02-24T21:55:13Z")

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Hi all, just wanted to ask, how I can roll back from test-passed (2.9.0beta2), to ‘2.9.0beta1’. The HeaderSubmenus https://github.com/markschmucker/discourse-header-submenus seem to have a problem, and I have to roll…

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## [Category icons are suddenly HUGE (broken?)](https://meta.discourse.org/t/category-icons-are-suddenly-huge-broken/108679)

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**Author:** [@Lafitte\_Bomee](https://meta.discourse.org/u/Lafitte_Bomee)\
**Replies:** 3\
**Last updated:** [February 8, 2019, 3:05pm UTC](https://meta.discourse.org/t/category-icons-are-suddenly-huge-broken/108679 "2019-02-08T15:05:03Z")

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Hi, starting from a few hours ago, the category Icons in the front page of our user community forum appear HUGE therefore pixilated and It doesn’t seem re-uploading the icons do anything to change it. We didn’t change …

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## [How can I authenticate 3rd party website using discourse?](https://meta.discourse.org/t/how-can-i-authenticate-3rd-party-website-using-discourse/219309)

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**Author:** [@Devarsh\_Mavani](https://meta.discourse.org/u/Devarsh_Mavani)\
**Replies:** 1\
**Last updated:** [February 24, 2022, 7:57pm UTC](https://meta.discourse.org/t/how-can-i-authenticate-3rd-party-website-using-discourse/219309 "2022-02-24T19:57:41Z")

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So here is the scenario. i have 1 web application which is a utility. and i have setup discourse on my own servers. now i want the users on my platform to directly post question on my hosted discourse community using res…

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## [Custom field in discourseconnect](https://meta.discourse.org/t/custom-field-in-discourseconnect/219094)

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**Author:** [@Jay\_Moore](https://meta.discourse.org/u/Jay_Moore)\
**Replies:** 6\
**Last updated:** [February 24, 2022, 5:54pm UTC](https://meta.discourse.org/t/custom-field-in-discourseconnect/219094 "2022-02-24T17:54:38Z")

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I am trying to pass a custom user field when signing on a user. Here is the array I am signing… $parameters = array( 'nonce' =\> $nonce, 'external\_id' =\> 'jay', 'email' =\>…

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## [Open (anon) interaction with a forum](https://meta.discourse.org/t/open-anon-interaction-with-a-forum/219263)

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**Author:** [@lisandro\_iaffar](https://meta.discourse.org/u/lisandro_iaffar)\
**Replies:** 19\
**Last updated:** [February 23, 2022, 12:56pm UTC](https://meta.discourse.org/t/open-anon-interaction-with-a-forum/219263 "2022-02-23T12:56:50Z")

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Hello!! :slight\_smile: Thank you very much for this tutorial, it’s an awesome functionality, ideal form my use case :slight\_smile: My only problem is that I’m unable to edit a public wiki, it’s there some other setti…

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## [Multiple Exclamation Points](https://meta.discourse.org/t/multiple-exclamation-points/219232)

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**Author:** [@Slowhand](https://meta.discourse.org/u/Slowhand)\
**Replies:** 4\
**Last updated:** [February 24, 2022, 7:19am UTC](https://meta.discourse.org/t/multiple-exclamation-points/219232 "2022-02-24T07:19:48Z")

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Is there some sort of trick I can use to get more than three exclamation points in a row? We use anime titles for our thread titles and lately there have been a few with several exclamation points, but Discourse only al…

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## [Unanswered filter button doesn't 'light up'](https://meta.discourse.org/t/unanswered-filter-button-doesnt-light-up/219098)

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**Author:** [@ganncamp](https://meta.discourse.org/u/ganncamp)\
**Replies:** 6\
**Last updated:** [February 23, 2022, 11:03pm UTC](https://meta.discourse.org/t/unanswered-filter-button-doesnt-light-up/219098 "2022-02-23T23:03:01Z")

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We’re experimenting with the Unanswered Filter theme component. It works nicely except that the button doesn’t light up / turn red when you select it. I thought I had seen a topic about that in my initial investigations…

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## [Composer re-opens message as draft in a new window after sending message](https://meta.discourse.org/t/composer-re-opens-message-as-draft-in-a-new-window-after-sending-message/219063)

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**Author:** [@jerry0](https://meta.discourse.org/u/jerry0)\
**Replies:** 5\
**Last updated:** [February 23, 2022, 4:11pm UTC](https://meta.discourse.org/t/composer-re-opens-message-as-draft-in-a-new-window-after-sending-message/219063 "2022-02-23T16:11:40Z")

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After sending a PM, the composer re-opens with the same message (that has already been sent). Is anyone else seeing this - a few of our users have reported it…

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## [Is there an option to hide part of the post from users which aren't moderators/admins? Also – any good RPG plugins out there?](https://meta.discourse.org/t/is-there-an-option-to-hide-part-of-the-post-from-users-which-arent-moderators-admins-also-any-good-rpg-plugins-out-there/219178)

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**Author:** [@Infi](https://meta.discourse.org/u/Infi)\
**Replies:** 6\
**Last updated:** [February 23, 2022, 3:29pm UTC](https://meta.discourse.org/t/is-there-an-option-to-hide-part-of-the-post-from-users-which-arent-moderators-admins-also-any-good-rpg-plugins-out-there/219178 "2022-02-23T15:29:35Z")

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Is there a plugin which resembles \[HIDE\] BBCode from the old days of phpBB? I know that a lot of people used it for hiding post content from anonymous users or users who didn’t reply in the given topic, but I want a diff…

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## [Invite only by email from database](https://meta.discourse.org/t/invite-only-by-email-from-database/219137)

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**Author:** [@malawich](https://meta.discourse.org/u/malawich)\
**Replies:** 3\
**Last updated:** [February 23, 2022, 3:06pm UTC](https://meta.discourse.org/t/invite-only-by-email-from-database/219137 "2022-02-23T15:06:33Z")

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I have a database of users’ email addresses. Is it possible for me to restrict registration to people in that database?

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## [Topic preview text](https://meta.discourse.org/t/topic-preview-text/219148)

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**Author:** [@gassim](https://meta.discourse.org/u/gassim)\
**Replies:** 2\
**Last updated:** [February 23, 2022, 9:46am UTC](https://meta.discourse.org/t/topic-preview-text/219148 "2022-02-23T09:46:16Z")

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Hi all! I’m sure this is around somewhere but sorry I couldn’t find it. How can we enable the topic text preview in the topic lists? The image above some topics have a preview and some don’t , does the preview only wo…

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## [Why are some users greyed out?](https://meta.discourse.org/t/why-are-some-users-greyed-out/219031)

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**Author:** [@Ziya\_Huang](https://meta.discourse.org/u/Ziya_Huang)\
**Replies:** 9\
**Last updated:** [February 23, 2022, 7:36am UTC](https://meta.discourse.org/t/why-are-some-users-greyed-out/219031 "2022-02-23T07:36:31Z")

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Why are some users greyed out and can’t access the forum which I’d like them to?

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## [Failed to handle exception in exception app middleware : PG::UndefinedTable: ERROR: relation "themes" does not exist](https://meta.discourse.org/t/failed-to-handle-exception-in-exception-app-middleware-pg-error-relation-themes-does-not-exist/108594)

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**Author:** [@kaspers](https://meta.discourse.org/u/kaspers)\
**Replies:** 2\
**Last updated:** [February 7, 2019, 11:04pm UTC](https://meta.discourse.org/t/failed-to-handle-exception-in-exception-app-middleware-pg-error-relation-themes-does-not-exist/108594 "2019-02-07T23:04:03Z")

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Our forum stopped working recently. I’m not sure that I actually did something myself, but I’m finding this in rails/production.log: Started GET "/latest.rss" for 3.87.95.100 at 2019-02-07 10:28:28 +0000 Processing by L…

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## [Adding icons for the Welcome Link Banner](https://meta.discourse.org/t/adding-icons-for-the-welcome-link-banner/270583)

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**Author:** [@apgar](https://meta.discourse.org/u/apgar)\
**Replies:** 3\
**Last updated:** [February 22, 2022, 11:20pm UTC](https://meta.discourse.org/t/adding-icons-for-the-welcome-link-banner/270583 "2022-02-22T23:20:46Z")

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This is wonderful! You’re truly awesome @awesomerobot! I do have a question regarding svg\_icons. I tried to add the regular and solid ones on the list (e.g. far-user-group and fas-user-group), but whenever I hit prev…

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## [Lost DNS Name, need to change to a new one](https://meta.discourse.org/t/lost-dns-name-need-to-change-to-a-new-one/218574)

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**Author:** [@ratacat](https://meta.discourse.org/u/ratacat)\
**Replies:** 11\
**Last updated:** [February 22, 2022, 8:58pm UTC](https://meta.discourse.org/t/lost-dns-name-need-to-change-to-a-new-one/218574 "2022-02-22T20:58:40Z")

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Running a forum for a local nonprofit, the DNS name didn’t get paid for, and got snagged by someone who rerouted it to weight loss supplements =/ So I want to get the forum up and running on a new domain name, but I can…

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## [Login Error: There is a problem with your account. Please contact the site's administrator](https://meta.discourse.org/t/login-error-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/108525)

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**Author:** [@sudoman](https://meta.discourse.org/u/sudoman)\
**Replies:** 3\
**Last updated:** [February 7, 2019, 10:02pm UTC](https://meta.discourse.org/t/login-error-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/108525 "2019-02-07T22:02:38Z")

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Login Error: There is a problem with your account. Please contact the site’s administrator. I’m running into a login error that is only reported by two users, and comes and goes with time. I, and many other users, are…

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## [Modify the URL of 'create your account' button to an external site](https://meta.discourse.org/t/modify-the-url-of-create-your-account-button-to-an-external-site/219052)

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**Author:** [@guoxing](https://meta.discourse.org/u/guoxing)\
**Replies:** 9\
**Last updated:** [February 22, 2022, 1:42pm UTC](https://meta.discourse.org/t/modify-the-url-of-create-your-account-button-to-an-external-site/219052 "2022-02-22T13:42:02Z")

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Modify the URL of ‘create your account’ button to an external site, such as https://meta.discourse.org/

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## [How to add a custom url text link on the login page](https://meta.discourse.org/t/how-to-add-a-custom-url-text-link-on-the-login-page/219030)

<div class="topic-metadata">

**Author:** [@guoxing](https://meta.discourse.org/u/guoxing)\
**Replies:** 7\
**Last updated:** [February 22, 2022, 1:17pm UTC](https://meta.discourse.org/t/how-to-add-a-custom-url-text-link-on-the-login-page/219030 "2022-02-22T13:17:39Z")

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hello everyone，I want to know how to add a custom url text link on the login page，Could you help me?

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## [Latest site upgrade not working](https://meta.discourse.org/t/latest-site-upgrade-not-working/219037)

<div class="topic-metadata">

**Author:** [@Aniruddh\_Dubey](https://meta.discourse.org/u/Aniruddh_Dubey)\
**Replies:** 10\
**Last updated:** [February 22, 2022, 11:05am UTC](https://meta.discourse.org/t/latest-site-upgrade-not-working/219037 "2022-02-22T11:05:12Z")

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Today I found out that there is a 2.9 beta version available for discourse. First I tried updating using upgrade portal on the site, but it failed for some reason. Then I went to server and ran ./launcher rebuild app, b…

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## [Failed to warm up pretty text](https://meta.discourse.org/t/failed-to-warm-up-pretty-text/217958)

<div class="topic-metadata">

**Author:** [@poyrazdursuncan](https://meta.discourse.org/u/poyrazdursuncan)\
**Replies:** 4\
**Last updated:** [February 22, 2022, 7:47am UTC](https://meta.discourse.org/t/failed-to-warm-up-pretty-text/217958 "2022-02-22T07:47:22Z")

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Why can this error occur? Message Failed to warm up pretty text: JavaScript was terminated (either by timeout or explicitly) Backtrace lib/discourse.rb:772:in \`rescue in after\_fork' lib/discourse.rb:768:in \`after\_for…

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