# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=418

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 419

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## [Local image ad banners?](https://meta.discourse.org/t/local-image-ad-banners/108608)

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**Author:** [@rahim123](https://meta.discourse.org/u/rahim123)\
**Replies:** 7\
**Last updated:** [February 7, 2019, 5:10pm UTC](https://meta.discourse.org/t/local-image-ad-banners/108608 "2019-02-07T17:10:45Z")

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Hi there, I’m evaluating migration options for a very large Drupal 7 forum. It currently runs one horizontal (728x90) and 2 vertical (160x600) ad spaces, which randomly display a simple image banner from a bank of images…

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## [Backups to two different S3 regions no longer work](https://meta.discourse.org/t/backups-to-two-different-s3-regions-no-longer-work/108552)

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**Author:** [@barreeeiroo](https://meta.discourse.org/u/barreeeiroo)\
**Replies:** 6\
**Last updated:** [February 22, 2022, 1:17am UTC](https://meta.discourse.org/t/backups-to-two-different-s3-regions-no-longer-work/108552 "2022-02-22T01:17:11Z")

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Today we have updated Discourse to latest commit, and S3 backup system stopped working When accessing to /admin/backups, an error failed message is raised, and the JSON outputs this: The bucket you are attempting to ac…

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## [There is no route named adminPlugins.chat-integration](https://meta.discourse.org/t/there-is-no-route-named-adminplugins-chat-integration/219004)

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**Author:** [@james\_one](https://meta.discourse.org/u/james_one)\
**Replies:** 5\
**Last updated:** [February 21, 2022, 11:22pm UTC](https://meta.discourse.org/t/there-is-no-route-named-adminplugins-chat-integration/219004 "2022-02-21T23:22:31Z")

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After installing the discourse-chat-integration plugin I now don’t see it in the Plugin section and in fact at times all the plugins are missing while at others I see it but clearly not working well (screenshots attached…

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## [Migrate\_to\_s3 fails](https://meta.discourse.org/t/migrate-to-s3-fails/209499)

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**Author:** [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)\
**Replies:** 25\
**Last updated:** [February 21, 2022, 5:16pm UTC](https://meta.discourse.org/t/migrate-to-s3-fails/209499 "2022-02-21T17:16:48Z")

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I’m trying to move uploads to s3 on a relatively busy site. Everything goes as planned except when I run rake uploads:migrate\_to\_s3, I am presented with the following error: Updating the URLs in the database... Removin…

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## [Sticky avatars problem](https://meta.discourse.org/t/sticky-avatars-problem/218963)

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**Author:** [@Edward\_Hibbert](https://meta.discourse.org/u/Edward_Hibbert)\
**Replies:** 2\
**Last updated:** [February 21, 2022, 4:38pm UTC](https://meta.discourse.org/t/sticky-avatars-problem/218963 "2022-02-21T16:38:07Z")

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We have a custom theme, and the header shrinks as we scroll. We think that the recently-integrated stick avatars feature is causing some thrashing behaviour just as the header shrinks. See attached video: I…

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## [Limit the amount of subcategories on the homepage](https://meta.discourse.org/t/limit-the-amount-of-subcategories-on-the-homepage/218955)

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**Author:** [@RC\_Test](https://meta.discourse.org/u/RC_Test)\
**Replies:** 2\
**Last updated:** [February 21, 2022, 4:02pm UTC](https://meta.discourse.org/t/limit-the-amount-of-subcategories-on-the-homepage/218955 "2022-02-21T16:02:22Z")

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Hello, I’ve been trying to find an solution to his, but with no success. Is it possible to hide just some of the subcategories on the home page? At the moment all of the subcategories are being displayed under a catego…

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## [Creating a test or garbage category](https://meta.discourse.org/t/creating-a-test-or-garbage-category/218894)

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**Author:** [@poyrazdursuncan](https://meta.discourse.org/u/poyrazdursuncan)\
**Replies:** 10\
**Last updated:** [February 21, 2022, 11:06am UTC](https://meta.discourse.org/t/creating-a-test-or-garbage-category/218894 "2022-02-21T11:06:16Z")

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Topics and posts created in this category; Not included in notifications. Pages such as recent posts, categories will also not appear. Is this a special request or can it be done with the current settings?

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## [Searching for deleted topics with a keyword in title](https://meta.discourse.org/t/searching-for-deleted-topics-with-a-keyword-in-title/173271)

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**Author:** [@Loki](https://meta.discourse.org/u/Loki)\
**Replies:** 7\
**Last updated:** [February 21, 2022, 10:39am UTC](https://meta.discourse.org/t/searching-for-deleted-topics-with-a-keyword-in-title/173271 "2022-02-21T10:39:19Z")

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How do I search for a deleted post that has a specific keyword in the title? Adding ?status=deleted to the basic search URL doesn’t seem to work.

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## [Update to latest version error](https://meta.discourse.org/t/update-to-latest-version-error/218877)

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**Author:** [@daming](https://meta.discourse.org/u/daming)\
**Replies:** 12\
**Last updated:** [February 21, 2022, 5:51am UTC](https://meta.discourse.org/t/update-to-latest-version-error/218877 "2022-02-21T05:51:15Z")

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When I upgrade the version of discourse from 2.8.0 to 2.9.0 it always shows this error. OS is centos 8.0，1C2G Can someone help me？ error.txt (3.3 KB)

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## [Question about max username length](https://meta.discourse.org/t/question-about-max-username-length/80022)

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**Author:** [@Philip\_Colmer](https://meta.discourse.org/u/Philip_Colmer)\
**Replies:** 12\
**Last updated:** [February 13, 2022, 4:14pm UTC](https://meta.discourse.org/t/question-about-max-username-length/80022 "2022-02-13T16:14:47Z")

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In Usernames on top, lifting username length restrictions, there is a lengthy discussion about lifting the max username length restriction. The first post gives an example of the length being increased to 40, but Userna…

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## [Upgrade Postgres with REALLY limited space](https://meta.discourse.org/t/upgrade-postgres-with-really-limited-space/201937)

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**Author:** [@Wingtip](https://meta.discourse.org/u/Wingtip)\
**Replies:** 17\
**Last updated:** [February 21, 2022, 4:12am UTC](https://meta.discourse.org/t/upgrade-postgres-with-really-limited-space/201937 "2022-02-21T04:12:25Z")

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The documented procedure on the forums lists two methods of upgrading Postgres. Just let Discourse handle it. This requires 3 times the disk space. So if your DB is 100GB, you would need an additional 200GB free to do …

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## [Failed to upgrade discourse instance to Feb 15 2022](https://meta.discourse.org/t/failed-to-upgrade-discourse-instance-to-feb-15-2022/218204)

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**Author:** [@balupton](https://meta.discourse.org/u/balupton)\
**Replies:** 29\
**Last updated:** [February 16, 2022, 12:04pm UTC](https://meta.discourse.org/t/failed-to-upgrade-discourse-instance-to-feb-15-2022/218204 "2022-02-16T12:04:13Z")

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Upgrading from Commits · discourse/discourse · GitHub to the latest has caused the site to go down, here is notable segments of the logs: I, \[2022-02-15T05:27:48.995821 #1\] INFO -- : Replacing (?-mix:^host.\*all.\*all.\*1…

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## [Show component only to a specific group via script?](https://meta.discourse.org/t/show-component-only-to-a-specific-group-via-script/218906)

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**Author:** [@InSync](https://meta.discourse.org/u/InSync)\
**Replies:** 4\
**Last updated:** [August 16, 2022, 7:44am UTC](https://meta.discourse.org/t/show-component-only-to-a-specific-group-via-script/218906 "2022-08-16T07:44:16Z")

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Hey :vulcan\_salute: I want to create a component (header) in a theme that will only be visible to a certain group of users. I’m use this script: \<script type='text/x-handlebars' data-template-name='/connectors/above-m…

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## [DNS Settings for Digital Ocean Droplet - Root Domain?](https://meta.discourse.org/t/dns-settings-for-digital-ocean-droplet-root-domain/218903)

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**Author:** [@BCHK](https://meta.discourse.org/u/BCHK)\
**Replies:** 10\
**Last updated:** [February 20, 2022, 10:48pm UTC](https://meta.discourse.org/t/dns-settings-for-digital-ocean-droplet-root-domain/218903 "2022-02-20T22:48:44Z")

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This isn’t a Discourse issue per se, but perhaps people who have set up digital ocean droplets can comment. I’m trying to get the basic domain to resolve properly. The “www” domain is fine and has been operating for th…

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## [Backups failing, and admin page inaccessible](https://meta.discourse.org/t/backups-failing-and-admin-page-inaccessible/101536)

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**Author:** [@Aquarion](https://meta.discourse.org/u/Aquarion)\
**Replies:** 7\
**Last updated:** [February 6, 2019, 4:41pm UTC](https://meta.discourse.org/t/backups-failing-and-admin-page-inaccessible/101536 "2019-02-06T16:41:43Z")

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Since the most recent update, I’ve been getting error messages like this daily: The backup has failed. Here’s the log: BackupRestore::BackupStore::StorageError /var/www/discourse/lib/backup\_restore/s3\_backup\_store.rb:…

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## [Bootstrap failing](https://meta.discourse.org/t/bootstrap-failing/218852)

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**Author:** [@knewt](https://meta.discourse.org/u/knewt)\
**Replies:** 6\
**Last updated:** [February 20, 2022, 5:27pm UTC](https://meta.discourse.org/t/bootstrap-failing/218852 "2022-02-20T17:27:37Z")

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The UI upgrade said I needed to do a cli upgrade, so trying a bootstrap, but it’s failing. I’ve tried commenting out all the plugins apart from docker\_manager in case there was an issue with them, but no change. Here are…

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## [Keros Accessibility pass failures](https://meta.discourse.org/t/keros-accessibility-pass-failures/87013)

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**Author:** [@Niko\_Taitano](https://meta.discourse.org/u/Niko_Taitano)\
**Replies:** 5\
**Last updated:** [May 11, 2018, 12:16am UTC](https://meta.discourse.org/t/keros-accessibility-pass-failures/87013 "2018-05-11T00:16:12Z")

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Hello Discourse team, We recently ran an automated Accessibility pass using Keros on our site, and had quite a few fail instances. A lot of the failures related to things like Landmarks not having unique roles (aria-lab…

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## [How to solve the Discourse comment not showing with Ghost for applying the official tutorial](https://meta.discourse.org/t/how-to-solve-the-discourse-comment-not-showing-with-ghost-for-applying-the-official-tutorial/218865)

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**Author:** [@honggian](https://meta.discourse.org/u/honggian)\
**Replies:** 0\
**Last updated:** [February 20, 2022, 8:52am UTC](https://meta.discourse.org/t/how-to-solve-the-discourse-comment-not-showing-with-ghost-for-applying-the-official-tutorial/218865 "2022-02-20T08:52:28Z")

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I would like to configure Ghost and Discourse comment. I already follow the official instruction, however nothing happened. I installed Ghost and Discourse in my Ubuntu 20.04 LTS server. Ghost and Discourse working very…

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## [Imgur GIF link is no longer embedding](https://meta.discourse.org/t/imgur-gif-link-is-no-longer-embedding/218132)

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**Author:** [@danielabc](https://meta.discourse.org/u/danielabc)\
**Replies:** 11\
**Last updated:** [February 20, 2022, 8:23am UTC](https://meta.discourse.org/t/imgur-gif-link-is-no-longer-embedding/218132 "2022-02-20T08:23:16Z")

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Before I posted a link and it already incorporated the GIF, now I post the link and it doesn’t embed anymore Some IMGUR links embed as GIFS, while other LINKS just stay LINKS I always left this site open, and it …

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## [Disable saving drafts?](https://meta.discourse.org/t/disable-saving-drafts/217981)

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**Author:** [@orangeandblack5](https://meta.discourse.org/u/orangeandblack5)\
**Replies:** 14\
**Last updated:** [February 20, 2022, 5:04am UTC](https://meta.discourse.org/t/disable-saving-drafts/217981 "2022-02-20T05:04:07Z")

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Several of our users have reported issues with drafts being overwritten when going from device to device, as well as wanting to be able to draft several posts at once in separate tabs. Is there any way to disable drafts…

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## [Create a link that will bring a user to their own profile](https://meta.discourse.org/t/create-a-link-that-will-bring-a-user-to-their-own-profile/37614)

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**Author:** [@stevenpslade](https://meta.discourse.org/u/stevenpslade)\
**Replies:** 11\
**Last updated:** [February 19, 2022, 7:51pm UTC](https://meta.discourse.org/t/create-a-link-that-will-bring-a-user-to-their-own-profile/37614 "2022-02-19T19:51:43Z")

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I would like to create a link that will tell members where to find their badges in their profile. In this post I would like to direct members to their profile with a link. For example: https://meta.discourse.org/users/…

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## [Auto populate custom userid identifier field on user creation](https://meta.discourse.org/t/auto-populate-custom-userid-identifier-field-on-user-creation/108466)

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**Author:** [@tc3driver](https://meta.discourse.org/u/tc3driver)\
**Replies:** 1\
**Last updated:** [February 6, 2019, 7:00am UTC](https://meta.discourse.org/t/auto-populate-custom-userid-identifier-field-on-user-creation/108466 "2019-02-06T07:00:03Z")

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I have searched and searched … then searched some more… google … no love, duck duck go … nope, even bing (yes I tried it because I was out of options)… not a chance, these forums… no… So what I am looking to do is have …

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## [Do I need to install NGINX and PHP to optimize my Discourse forum?](https://meta.discourse.org/t/do-i-need-to-install-nginx-and-php-to-optimize-my-discourse-forum/218816)

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**Author:** [@apgar](https://meta.discourse.org/u/apgar)\
**Replies:** 5\
**Last updated:** [February 19, 2022, 4:50pm UTC](https://meta.discourse.org/t/do-i-need-to-install-nginx-and-php-to-optimize-my-discourse-forum/218816 "2022-02-19T16:50:51Z")

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Hello everyone! I just started my Discourse journey yesterday. To give you a brief overview, I don’t have any computer background as I work in healthcare. Nevertheless, I studied during my 4-day off and was able to set…

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## [Voting plugin: hiding closed topics](https://meta.discourse.org/t/voting-plugin-hiding-closed-topics/214847)

<div class="topic-metadata">

**Author:** [@wlandgraf](https://meta.discourse.org/u/wlandgraf)\
**Replies:** 6\
**Last updated:** [February 19, 2022, 3:15pm UTC](https://meta.discourse.org/t/voting-plugin-hiding-closed-topics/214847 "2022-02-19T15:15:21Z")

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When using the Voting plugin, you will most likely want users to vote for topics that should be handled somehow. For example, voting for feature requests, or thinks like that. In that regards, it should be very useful t…

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## [How to change the length of existing excerpts?](https://meta.discourse.org/t/how-to-change-the-length-of-existing-excerpts/278722)

<div class="topic-metadata">

**Author:** [@JQ331](https://meta.discourse.org/u/JQ331)\
**Replies:** 1\
**Last updated:** [February 19, 2022, 11:18am UTC](https://meta.discourse.org/t/how-to-change-the-length-of-existing-excerpts/278722 "2022-02-19T11:18:48Z")

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This is a great theme component. It seems to be the case that to adjust the length of the excerpts you adjust the “topic excerpt maxlength” setting in /admin/site\_settings… It also looks like if you change the length of …

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## [Docker update not working due to space requirements?](https://meta.discourse.org/t/docker-update-not-working-due-to-space-requirements/218747)

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**Author:** [@ajfriesen](https://meta.discourse.org/u/ajfriesen)\
**Replies:** 4\
**Last updated:** [February 19, 2022, 12:24am UTC](https://meta.discourse.org/t/docker-update-not-working-due-to-space-requirements/218747 "2022-02-19T00:24:24Z")

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Hey folks, I am running the official docker setup. So far so gut. I was always able to update everything from the web interface. I am on 2.9.0.beta1 and 2.9.0.beta2 is available. Suddenly I see this: You are running…

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## [Do the team have plan to release the banner as a theme component?](https://meta.discourse.org/t/do-the-team-have-plan-to-release-the-banner-as-a-theme-component/218646)

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**Author:** [@th21](https://meta.discourse.org/u/th21)\
**Replies:** 4\
**Last updated:** [February 18, 2022, 10:51pm UTC](https://meta.discourse.org/t/do-the-team-have-plan-to-release-the-banner-as-a-theme-component/218646 "2022-02-18T22:51:40Z")

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The one shows on the front page of meta. I think it looks great and would like to know if it will be released as a theme component. Thanks! Also, is the image crop also a theme component or plugin?

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## [Customise home login page](https://meta.discourse.org/t/customise-home-login-page/218701)

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**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 2\
**Last updated:** [February 18, 2022, 9:31pm UTC](https://meta.discourse.org/t/customise-home-login-page/218701 "2022-02-18T21:31:07Z")

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How can one cusyomise thee home login page, to add information about the purpose of the site, inages, and so on - basiclly provide my own, wiht the loigin button fron the plain default?

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## [How to unblock an applicant](https://meta.discourse.org/t/how-to-unblock-an-applicant/218735)

<div class="topic-metadata">

**Author:** [@robbie.morrison](https://meta.discourse.org/u/robbie.morrison)\
**Replies:** 1\
**Last updated:** [February 18, 2022, 9:29pm UTC](https://meta.discourse.org/t/how-to-unblock-an-applicant/218735 "2022-02-18T21:29:50Z")

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We screen all applicants on our forum. If they do not have a recognized institutional account — say from a known university — we send them an email seeking information. That processes necessarily takes place outside o…

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## [Upgrade failing with FAILED TO BOOTSTRAP](https://meta.discourse.org/t/upgrade-failing-with-failed-to-bootstrap/218723)

<div class="topic-metadata">

**Author:** [@burke](https://meta.discourse.org/u/burke)\
**Replies:** 6\
**Last updated:** [February 18, 2022, 9:27pm UTC](https://meta.discourse.org/t/upgrade-failing-with-failed-to-bootstrap/218723 "2022-02-18T21:27:26Z")

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When trying to upgrade our Discourse instance, it required a git pull today, but the ./launcher rebuild is failing with FAILED TO BOOTSTRAP and I’m not yet seeing where the failure is coming from. We’re running Discours…

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