# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=425

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 426

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## [Updating / Rebuilding Discourse to latest version irreversibly breaks website](https://meta.discourse.org/t/updating-rebuilding-discourse-to-latest-version-irreversibly-breaks-website/216635)

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**Author:** [@RyouTakeshi](https://meta.discourse.org/u/RyouTakeshi)\
**Replies:** 12\
**Last updated:** [February 4, 2022, 12:36pm UTC](https://meta.discourse.org/t/updating-rebuilding-discourse-to-latest-version-irreversibly-breaks-website/216635 "2022-02-04T12:36:05Z")

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Hey, we’ve been stuck at a very nasty bug as of late that broke our entire website with no seemingly feasible way out of it. We’ve tried everything from rebuilding to removing/adding plugins to no avail. We have a workin…

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## [Discourse User Roles difference](https://meta.discourse.org/t/discourse-user-roles-difference/171837)

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**Author:** [@Anusri](https://meta.discourse.org/u/Anusri)\
**Replies:** 9\
**Last updated:** [February 4, 2022, 8:03am UTC](https://meta.discourse.org/t/discourse-user-roles-difference/171837 "2022-02-04T08:03:35Z")

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Hi, Please anyone tell difference between Moderator and super Moderator?

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## [Hostname does not match server certificate](https://meta.discourse.org/t/hostname-does-not-match-server-certificate/65350)

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**Author:** [@danirdzlpz](https://meta.discourse.org/u/danirdzlpz)\
**Replies:** 12\
**Last updated:** [February 4, 2022, 3:47am UTC](https://meta.discourse.org/t/hostname-does-not-match-server-certificate/65350 "2022-02-04T03:47:51Z")

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Guys, I’ve tried all you have previously suggested but definitely I cannot succeed with that. Log says that the hostname does not match the server certificate. Any bit of help? Thanks for your time, it’s bit frustratin…

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## [Hoow to setup Discourse on AAAA (IPv6)?](https://meta.discourse.org/t/hoow-to-setup-discourse-on-aaaa-ipv6/217044)

<div class="topic-metadata">

**Author:** [@WebApp](https://meta.discourse.org/u/WebApp)\
**Replies:** 10\
**Last updated:** [February 4, 2022, 2:03am UTC](https://meta.discourse.org/t/hoow-to-setup-discourse-on-aaaa-ipv6/217044 "2022-02-04T02:03:33Z")

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Hello! Please help me, how to setup Discourse to work on IPv6? I’m install forum and when my domain have A record with IPv4, forum is work. But when I’m delete A record and add AAAA, forum not work.

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## [Top bar notifications](https://meta.discourse.org/t/top-bar-notifications/217028)

<div class="topic-metadata">

**Author:** [@Nerd\_Alert](https://meta.discourse.org/u/Nerd_Alert)\
**Replies:** 2\
**Last updated:** [February 4, 2022, 1:42am UTC](https://meta.discourse.org/t/top-bar-notifications/217028 "2022-02-04T01:42:22Z")

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Is there any way to make your own custom notifications at the top? Like when you’re in bootstrap mode, or the “let’s start the discussion” thing.

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## [PWA install on iOS only create a shortcut](https://meta.discourse.org/t/pwa-install-on-ios-only-create-a-shortcut/215857)

<div class="topic-metadata">

**Author:** [@th21](https://meta.discourse.org/u/th21)\
**Replies:** 10\
**Last updated:** [February 3, 2022, 10:15pm UTC](https://meta.discourse.org/t/pwa-install-on-ios-only-create-a-shortcut/215857 "2022-02-03T22:15:31Z")

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Hi, I was successfully installed PWA on my iPhone around a year ago, but today as I delete it and try to add it back as PWA (add to home screen from safari), it doesn’t work. It does create a new icon on the home screen,…

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## [Intercom integration with Discourse?](https://meta.discourse.org/t/intercom-integration-with-discourse/106280)

<div class="topic-metadata">

**Author:** [@Rob\_Jeffrey](https://meta.discourse.org/u/Rob_Jeffrey)\
**Replies:** 6\
**Last updated:** [January 29, 2019, 11:51am UTC](https://meta.discourse.org/t/intercom-integration-with-discourse/106280 "2019-01-29T11:51:48Z")

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Hello all, I have Intercom (https://www.intercom.com/) on my discourse site and I want to auto populate the email address as the user is already logged in with their email to the discouse forum (as its a closed communit…

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## [Header icons color on mouse hovering issue](https://meta.discourse.org/t/header-icons-color-on-mouse-hovering-issue/216966)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 2\
**Last updated:** [February 3, 2022, 6:00pm UTC](https://meta.discourse.org/t/header-icons-color-on-mouse-hovering-issue/216966 "2022-02-03T18:00:16Z")

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Hi! For a long time, hovering the icons on my website made them grey despite I overrode it with a custom color (a light blue): Because of this Discourse CSS: .discourse-no-touch .d-header-icons .icon:hover .d-icon, …

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## [I can not change ownership of a post](https://meta.discourse.org/t/i-can-not-change-ownership-of-a-post/215963)

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**Author:** [@hequaye](https://meta.discourse.org/u/hequaye)\
**Replies:** 5\
**Last updated:** [February 3, 2022, 4:42pm UTC](https://meta.discourse.org/t/i-can-not-change-ownership-of-a-post/215963 "2022-02-03T16:42:19Z")

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Hello everyone, I have enabled the change ownership setting, and have even used it before, without having to enable the setting. I am a trust level 4 leader admin and moderator, but am unable to change ownership of …

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## [Changing the color/text of my forum's embed (on discord)](https://meta.discourse.org/t/changing-the-color-text-of-my-forums-embed-on-discord/216690)

<div class="topic-metadata">

**Author:** [@Nerd\_Alert](https://meta.discourse.org/u/Nerd_Alert)\
**Replies:** 6\
**Last updated:** [February 3, 2022, 1:38pm UTC](https://meta.discourse.org/t/changing-the-color-text-of-my-forums-embed-on-discord/216690 "2022-02-03T13:38:58Z")

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Is there anyway to change the color of my embed, or change the text of it?

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## [Avoid new topics in a specific category](https://meta.discourse.org/t/avoid-new-topics-in-a-specific-category/216956)

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**Author:** [@Shirly\_Nowak](https://meta.discourse.org/u/Shirly_Nowak)\
**Replies:** 3\
**Last updated:** [February 3, 2022, 11:42am UTC](https://meta.discourse.org/t/avoid-new-topics-in-a-specific-category/216956 "2022-02-03T11:42:14Z")

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Is there a way to lock some categories (and subcategories) so that only admins can post new topics, while users can just read or respond to them? Sorry if this is already noted somewhere, I did my searching but couldn’t…

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## [Where to see unsubscibed users?](https://meta.discourse.org/t/where-to-see-unsubscibed-users/216940)

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**Author:** [@kejsaren](https://meta.discourse.org/u/kejsaren)\
**Replies:** 1\
**Last updated:** [February 3, 2022, 9:28am UTC](https://meta.discourse.org/t/where-to-see-unsubscibed-users/216940 "2022-02-03T09:28:42Z")

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Hi We are using Mailgun. But I don´t see any unsubscribed in Mailgun UI. And I don´t find any table or report for that in Discourse either. Isn´t there any?

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## [Discourse as knowledge base for a chat bot](https://meta.discourse.org/t/discourse-as-knowledge-base-for-a-chat-bot/107321)

<div class="topic-metadata">

**Author:** [@Abhijith\_Arkalgud](https://meta.discourse.org/u/Abhijith_Arkalgud)\
**Replies:** 6\
**Last updated:** [January 29, 2019, 10:02am UTC](https://meta.discourse.org/t/discourse-as-knowledge-base-for-a-chat-bot/107321 "2019-01-29T10:02:33Z")

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I am interested to host a chat bot that can use discourse content as a knowledge base to respond to forum user queries. Example: My Discourse is say about Food and Categories are cuisines, topics are recipes. Q: What i…

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## [Firefox on FreeBSD gives me the mobile site](https://meta.discourse.org/t/firefox-on-freebsd-gives-me-the-mobile-site/216140)

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**Author:** [@leres](https://meta.discourse.org/u/leres)\
**Replies:** 3\
**Last updated:** [February 3, 2022, 12:49am UTC](https://meta.discourse.org/t/firefox-on-freebsd-gives-me-the-mobile-site/216140 "2022-02-03T00:49:17Z")

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I have a FreeBSD desktop. When I visit https://community.letsencrypt.org/ (or https://meta.discourse.org/) with firefox, it gives me the mobile site. If I use chrome I get the desktop site. Looks like my user agent is: …

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## [Stateless Discourse Using AWS RDS/S3](https://meta.discourse.org/t/stateless-discourse-using-aws-rds-s3/216856)

<div class="topic-metadata">

**Author:** [@phil22](https://meta.discourse.org/u/phil22)\
**Replies:** 3\
**Last updated:** [February 2, 2022, 11:56pm UTC](https://meta.discourse.org/t/stateless-discourse-using-aws-rds-s3/216856 "2022-02-02T23:56:22Z")

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Hi, I’ve just got a new discourse installation setup - thanks for all the hard work making it so straightforwards! Ideally I’d like to make my discourse server disposable, so that if e.g. someone accidentally kills it i…

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## [Recent error in component $.widget is not a function](https://meta.discourse.org/t/recent-error-in-component-widget-is-not-a-function/216894)

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**Author:** [@guildai](https://meta.discourse.org/u/guildai)\
**Replies:** 1\
**Last updated:** [February 2, 2022, 8:32pm UTC](https://meta.discourse.org/t/recent-error-in-component-widget-is-not-a-function/216894 "2022-02-02T20:32:55Z")

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Today I started seeing the banner Your site may not work because theme / component Guild AI DiscoTOC has errors on https://my.guild.ai The issue appears to be the use of $.widget here: https://github.com/guildai/DiscoT…

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## [Whenever a post contains "substring" I get a 403 error](https://meta.discourse.org/t/whenever-a-post-contains-substring-i-get-a-403-error/202846)

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**Author:** [@DxJ](https://meta.discourse.org/u/DxJ)\
**Replies:** 3\
**Last updated:** [February 2, 2022, 8:05pm UTC](https://meta.discourse.org/t/whenever-a-post-contains-substring-i-get-a-403-error/202846 "2022-02-02T20:05:58Z")

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Dear Discourse, Whenever my post contains the word substring, an error 403 is displayed: For the time being, I just used sub-string instead, but that’s not a workable solution. You can see my post here. Is there an…

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## [Search a term in Japanese](https://meta.discourse.org/t/search-a-term-in-japanese/97359)

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**Author:** [@kaito](https://meta.discourse.org/u/kaito)\
**Replies:** 26\
**Last updated:** [February 2, 2022, 10:58am UTC](https://meta.discourse.org/t/search-a-term-in-japanese/97359 "2022-02-02T10:58:57Z")

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It does not work. Any solution to the problem? Thank you.

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## [Noob installation : email not working, trouble with the digitalocean console](https://meta.discourse.org/t/noob-installation-email-not-working-trouble-with-the-digitalocean-console/216755)

<div class="topic-metadata">

**Author:** [@Elisee](https://meta.discourse.org/u/Elisee)\
**Replies:** 5\
**Last updated:** [February 2, 2022, 10:47am UTC](https://meta.discourse.org/t/noob-installation-email-not-working-trouble-with-the-digitalocean-console/216755 "2022-02-02T10:47:59Z")

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First of all, i’m an autodidact newbie. So I just installed discourse using Digitalocean and PuTTY, Everything is fine but I don’t receive the register email. I tried to follow these steps : Troubleshoot email on a ne…

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## [Change url of /faq - but for nav pills as well](https://meta.discourse.org/t/change-url-of-faq-but-for-nav-pills-as-well/216817)

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**Author:** [@IT\_Director](https://meta.discourse.org/u/IT_Director)\
**Replies:** 0\
**Last updated:** [February 2, 2022, 9:40am UTC](https://meta.discourse.org/t/change-url-of-faq-but-for-nav-pills-as-well/216817 "2022-02-02T09:40:49Z")

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We are trying to change the url of our Guidelines - FIC Forum to Guidelines - FIC Forum. All went well and good with changing the url as per the solution here: ‘Go to Admin → Customize → Text, type ‘faq’ in the search …

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## [Email not sending - Domain Spoofing Prohibited](https://meta.discourse.org/t/email-not-sending-domain-spoofing-prohibited/213742)

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**Author:** [@Ben\_Kamen](https://meta.discourse.org/u/Ben_Kamen)\
**Replies:** 3\
**Last updated:** [January 3, 2022, 7:57pm UTC](https://meta.discourse.org/t/email-not-sending-domain-spoofing-prohibited/213742 "2022-01-03T19:57:39Z")

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Hi, I just realized that for the last several months no emails are getting sent from my discourse site. The Skipped tab on email shows this error repeatedly : 551 1.2.3 Domain Spoofing Prohibited What can I do to fix…

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## [Do User Plugins exist?](https://meta.discourse.org/t/do-user-plugins-exist/216784)

<div class="topic-metadata">

**Author:** [@Laventino](https://meta.discourse.org/u/Laventino)\
**Replies:** 1\
**Last updated:** [February 2, 2022, 1:37am UTC](https://meta.discourse.org/t/do-user-plugins-exist/216784 "2022-02-02T01:37:47Z")

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First, I want to apologize if this is in the wrong category or if this has already been answered. I tried searching to see if this was answered, but I couldn’t find one. I’m kind of new to Discourse, so I’m sorry if this…

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## [Help after updating from ssh site goes down](https://meta.discourse.org/t/help-after-updating-from-ssh-site-goes-down/216499)

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**Author:** [@kynic](https://meta.discourse.org/u/kynic)\
**Replies:** 6\
**Last updated:** [January 30, 2022, 7:29pm UTC](https://meta.discourse.org/t/help-after-updating-from-ssh-site-goes-down/216499 "2022-01-30T19:29:15Z")

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I followed this and updated discourse via ssh After doing this site goes down pls help me I in stress pls help it shows this when I try to start launcher ./launcher start app x86\_64 arch detected. starting up exist…

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## [GDPR and Ads Plugins](https://meta.discourse.org/t/gdpr-and-ads-plugins/158239)

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**Author:** [@Iceman](https://meta.discourse.org/u/Iceman)\
**Replies:** 5\
**Last updated:** [February 1, 2022, 7:25pm UTC](https://meta.discourse.org/t/gdpr-and-ads-plugins/158239 "2022-02-01T19:25:39Z")

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Hello guys, So I’ve been reading all threads regarding GDPR here on Meta, and even if the topic is “kind of dead” (because the craze already passed), I can’t seem to find any comment regarding the mix of GDPR compliance…

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## [Emails not being received, except staff](https://meta.discourse.org/t/emails-not-being-received-except-staff/216724)

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**Author:** [@ziipjester](https://meta.discourse.org/u/ziipjester)\
**Replies:** 3\
**Last updated:** [February 1, 2022, 7:13pm UTC](https://meta.discourse.org/t/emails-not-being-received-except-staff/216724 "2022-02-01T19:13:02Z")

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Evening everyone. Been a user of Discourse for a few years - but first time poster as this is the first time I have needed help! :sos: Current version: 2.9.0.beta1 on a Digital Ocean droplet. SMTP provided via Mailgun …

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## [TOR with CloudFlared Argo Tunnel](https://meta.discourse.org/t/tor-with-cloudflared-argo-tunnel/216729)

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**Author:** [@f1r4s](https://meta.discourse.org/u/f1r4s)\
**Replies:** 0\
**Last updated:** [February 1, 2022, 6:16pm UTC](https://meta.discourse.org/t/tor-with-cloudflared-argo-tunnel/216729 "2022-02-01T18:16:36Z")

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I have a small question/issue with TOR and discourse; I have setup TOR with discourse and it’s working fine with NPM (Nginx Proxy Manager); but for more private i decide using CloudFlared argo tunnel than NPM, since Clo…

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## [Does this Linux vulnerability put Discourse at risk?](https://meta.discourse.org/t/does-this-linux-vulnerability-put-discourse-at-risk/216154)

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**Author:** [@Decorbuz](https://meta.discourse.org/u/Decorbuz)\
**Replies:** 2\
**Last updated:** [February 1, 2022, 4:48pm UTC](https://meta.discourse.org/t/does-this-linux-vulnerability-put-discourse-at-risk/216154 "2022-02-01T16:48:09Z")

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I just wanted to make sure that I don’t have to worry about my Discourse instance right now due to this recently discovered vulnerability in Linux (from twelve years ago! :exploding\_head:).

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## [Set all anonymized user names to common "deleted user"](https://meta.discourse.org/t/set-all-anonymized-user-names-to-common-deleted-user/216631)

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**Author:** [@thea](https://meta.discourse.org/u/thea)\
**Replies:** 4\
**Last updated:** [February 1, 2022, 2:26pm UTC](https://meta.discourse.org/t/set-all-anonymized-user-names-to-common-deleted-user/216631 "2022-02-01T14:26:33Z")

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I am wondering how you can configure Discourse to give all anonymized users a common username such as “deleted user” or “anonymized user”, instead of having unique anonymized usernames.

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## [Backup to DigitalOcean Spaces fails if uploads and backup are both set to S3](https://meta.discourse.org/t/backup-to-digitalocean-spaces-fails-if-uploads-and-backup-are-both-set-to-s3/106916)

<div class="topic-metadata">

**Author:** [@marcozambi](https://meta.discourse.org/u/marcozambi)\
**Replies:** 7\
**Last updated:** [January 28, 2019, 7:21pm UTC](https://meta.discourse.org/t/backup-to-digitalocean-spaces-fails-if-uploads-and-backup-are-both-set-to-s3/106916 "2019-01-28T19:21:45Z")

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Last week I finally completed the full migration of my 120000+ upload files and then realised that the backups were all failing to complete from that day on. Actually, entering the backup page in the Discourse setting i…

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## [Can you pull non-Discourse results into Discourse search](https://meta.discourse.org/t/can-you-pull-non-discourse-results-into-discourse-search/216632)

<div class="topic-metadata">

**Author:** [@thea](https://meta.discourse.org/u/thea)\
**Replies:** 1\
**Last updated:** [February 1, 2022, 12:21pm UTC](https://meta.discourse.org/t/can-you-pull-non-discourse-results-into-discourse-search/216632 "2022-02-01T12:21:51Z")

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My team is looking into how you could pull documentation articles into Discourse search. A use case would be to serve a documented how-to on the same domain as the Discourse instance in the Discourse search results. Has …

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