# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=458

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 459

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## [Removing a banner topic](https://meta.discourse.org/t/removing-a-banner-topic/205037)

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**Author:** [@Planktro\_Neum](https://meta.discourse.org/u/Planktro_Neum)\
**Replies:** 6\
**Last updated:** [October 2, 2021, 10:48am UTC](https://meta.discourse.org/t/removing-a-banner-topic/205037 "2021-10-02T10:48:18Z")

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Hi everyone, Ill keep it short and sweet.. when people come to our site they are greeted by a pop-up.. i have looked everywhere and I cant seem to find a way to edit this or remove .. any help greatly appreciated

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## [Errors when restoring Discourse 2.5.5 backup into Discourse 2.7.8 app](https://meta.discourse.org/t/errors-when-restoring-discourse-2-5-5-backup-into-discourse-2-7-8-app/204305)

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**Author:** [@metroidsnes](https://meta.discourse.org/u/metroidsnes)\
**Replies:** 2\
**Last updated:** [October 2, 2021, 9:23am UTC](https://meta.discourse.org/t/errors-when-restoring-discourse-2-5-5-backup-into-discourse-2-7-8-app/204305 "2021-10-02T09:23:29Z")

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Hi, I have a local Discourse 2.5.5 instance running on Bitnami VirtualBox VM. I want to move this site to run on VMWare. Currently, the only available Discourse VM image that I can find contains Discourse 2.7.8. However…

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## [Cannot view attachments after import](https://meta.discourse.org/t/cannot-view-attachments-after-import/103094)

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**Author:** [@mattbr](https://meta.discourse.org/u/mattbr)\
**Replies:** 2\
**Last updated:** [November 29, 2018, 5:49pm UTC](https://meta.discourse.org/t/cannot-view-attachments-after-import/103094 "2018-11-29T17:49:05Z")

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Hi, I have followed this guide to import from phpBB: Migrate a phpBB3 forum to Discourse I am now using S3 to store user attachments, and all attachments after an import work. The posts href looks like: https://{MY\_S3\_…

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## [How do you add another person to a private message when it's already sent?](https://meta.discourse.org/t/how-do-you-add-another-person-to-a-private-message-when-its-already-sent/43357)

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**Author:** [@LivThePotterhead](https://meta.discourse.org/u/LivThePotterhead)\
**Replies:** 17\
**Last updated:** [October 1, 2021, 9:17pm UTC](https://meta.discourse.org/t/how-do-you-add-another-person-to-a-private-message-when-its-already-sent/43357 "2021-10-01T21:17:52Z")

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Title explains it all. I don’t know how to add another person to my private message because I forgot to invite them after I invited one person to participate. Can someone tell me how? @AnonymousPerson did it with @Liza…

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## [Optimising Discourse URLs](https://meta.discourse.org/t/optimising-discourse-urls/204974)

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**Author:** [@Katherine](https://meta.discourse.org/u/Katherine)\
**Replies:** 6\
**Last updated:** [October 1, 2021, 8:33pm UTC](https://meta.discourse.org/t/optimising-discourse-urls/204974 "2021-10-01T20:33:55Z")

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Hi all, I have a few questions regarding Discourse URLs. QUESTION 1: Why are random letters and numbers added within URLs? How can we create URLs without these additional subfolders? From my SEO understanding, extra …

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## [Bizarre installation problem re: specific domain name](https://meta.discourse.org/t/bizarre-installation-problem-re-specific-domain-name/203514)

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**Author:** [@griffey](https://meta.discourse.org/u/griffey)\
**Replies:** 38\
**Last updated:** [October 1, 2021, 7:21pm UTC](https://meta.discourse.org/t/bizarre-installation-problem-re-specific-domain-name/203514 "2021-10-01T19:21:51Z")

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Hello all! I’m having a bizarre issue setting up a new install. We’re moving from hosted to self-hosting our installation, and are using the domain www.pidforum.org. I have spun up an Ubuntu server, and am using the sta…

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## [Best set up for multilingual forums?](https://meta.discourse.org/t/best-set-up-for-multilingual-forums/35708)

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**Author:** [@AltanticGold](https://meta.discourse.org/u/AltanticGold)\
**Replies:** 5\
**Last updated:** [November 30, 2018, 5:42am UTC](https://meta.discourse.org/t/best-set-up-for-multilingual-forums/35708 "2018-11-30T05:42:33Z")

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I’m trialling a English language forum - and if successful, I’d like to roll that out to more languages. My company has some 30+ domains (eg mysite.com, mysite.fr, mysite.es etc etc) each of which are localised to that c…

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## [Discourse integration issues (Zapier, WP, RSS...)](https://meta.discourse.org/t/discourse-integration-issues-zapier-wp-rss/204968)

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**Author:** [@jayarr](https://meta.discourse.org/u/jayarr)\
**Replies:** 6\
**Last updated:** [October 1, 2021, 2:33pm UTC](https://meta.discourse.org/t/discourse-integration-issues-zapier-wp-rss/204968 "2021-10-01T14:33:28Z")

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Hi all, I’ve been running a Discourse forum on DigitalOcean for a handful of weeks now, and for the most part, it’s been smooth sailing and a wonderful experience. As of this week, though, a handful of strange issues h…

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## [Hosted-by-discourse is using expired SSL certificates yet status page is green](https://meta.discourse.org/t/hosted-by-discourse-is-using-expired-ssl-certificates-yet-status-page-is-green/204932)

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**Author:** [@bpaterson2000](https://meta.discourse.org/u/bpaterson2000)\
**Replies:** 9\
**Last updated:** [October 1, 2021, 8:53am UTC](https://meta.discourse.org/t/hosted-by-discourse-is-using-expired-ssl-certificates-yet-status-page-is-green/204932 "2021-10-01T08:53:50Z")

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This is breaking our site at the moment, all posts here seem to be about self hosted sites. ❯ openssl s\_client -connect (removed).com:443 -servername (removed).com CONNECTED(00000005) depth=1 O = Digital Signature Trust…

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## [Intermediate certificate error on let's encrypt certificate](https://meta.discourse.org/t/intermediate-certificate-error-on-lets-encrypt-certificate/204944)

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**Author:** [@Saiano](https://meta.discourse.org/u/Saiano)\
**Replies:** 3\
**Last updated:** [October 1, 2021, 8:37am UTC](https://meta.discourse.org/t/intermediate-certificate-error-on-lets-encrypt-certificate/204944 "2021-10-01T08:37:20Z")

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This morning I rebuild my discourse installation and I got a new certificate. Testing my connections on why no padlock I got an error on intermediate certificate. Any suggestions?

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## [S3 Bucket objects restricted access policy as per Discourses groups](https://meta.discourse.org/t/s3-bucket-objects-restricted-access-policy-as-per-discourses-groups/204941)

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**Author:** [@Andrea\_Giovacchini](https://meta.discourse.org/u/Andrea_Giovacchini)\
**Replies:** 2\
**Last updated:** [October 1, 2021, 8:36am UTC](https://meta.discourse.org/t/s3-bucket-objects-restricted-access-policy-as-per-discourses-groups/204941 "2021-10-01T08:36:22Z")

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Reading Setting up file and image uploads to S3 I’ve setup the Amazon S3 Bucket and Discourse but I haven’t figured out a way to make S3 objects “private” in the way that only Discourse users that can access the posts th…

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## [Insecure favicon with mixed content warnings](https://meta.discourse.org/t/insecure-favicon-with-mixed-content-warnings/204937)

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**Author:** [@Simsnet](https://meta.discourse.org/u/Simsnet)\
**Replies:** 0\
**Last updated:** [October 1, 2021, 6:28am UTC](https://meta.discourse.org/t/insecure-favicon-with-mixed-content-warnings/204937 "2021-10-01T06:28:03Z")

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The favicon and other site icons get loaded over HTTP while the site is HTTPS. Chrome is able to upgrade these requests to HTTPS but the favicon stays HTTP and I get an error in console. EDIT: Force HTTPS was disab…

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## [Let's Encrypt X3 nightmare](https://meta.discourse.org/t/lets-encrypt-x3-nightmare/204918)

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**Author:** [@wlandgraf](https://meta.discourse.org/u/wlandgraf)\
**Replies:** 12\
**Last updated:** [October 1, 2021, 12:12am UTC](https://meta.discourse.org/t/lets-encrypt-x3-nightmare/204918 "2021-10-01T00:12:33Z")

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I’m getting the following error when using the mail-receiver app as of today. It was working fine before. It’s trying to send the e-mail to Discourse via API. Is it possible it’s caused by DST Root CA X3 certificate exp…

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## [Slack category to show only replies in a specific Discourse category](https://meta.discourse.org/t/slack-category-to-show-only-replies-in-a-specific-discourse-category/103034)

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**Author:** [@Kyle\_Selby](https://meta.discourse.org/u/Kyle_Selby)\
**Replies:** 3\
**Last updated:** [November 29, 2018, 4:52pm UTC](https://meta.discourse.org/t/slack-category-to-show-only-replies-in-a-specific-discourse-category/103034 "2018-11-29T16:52:30Z")

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I am trying to setup a slack channel where I can see all of the replies that happen within a specific category. The category is named “Knowledge”. I followed the instructions for setting up rules for a specific category …

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## [How to enable badges on discourse for teams?](https://meta.discourse.org/t/how-to-enable-badges-on-discourse-for-teams/204917)

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**Author:** [@ChanceDC](https://meta.discourse.org/u/ChanceDC)\
**Replies:** 3\
**Last updated:** [September 30, 2021, 9:55pm UTC](https://meta.discourse.org/t/how-to-enable-badges-on-discourse-for-teams/204917 "2021-09-30T21:55:07Z")

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I can’t find badges on discourse for teams

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## [Strange, random performance issues on our Forum](https://meta.discourse.org/t/strange-random-performance-issues-on-our-forum/204911)

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**Author:** [@Sikamikanico](https://meta.discourse.org/u/Sikamikanico)\
**Replies:** 4\
**Last updated:** [September 30, 2021, 9:36pm UTC](https://meta.discourse.org/t/strange-random-performance-issues-on-our-forum/204911 "2021-09-30T21:36:42Z")

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Hey folks, hoping to get some assistance here - as a mere amateur, I’m encountering issues with our Discourse setup over on XboxEra.com - (https://forum.xboxera.com) It’s running on a Digital Ocean server - 4 GB Memory …

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## [Is there a way to configure search not to require all words in query?](https://meta.discourse.org/t/is-there-a-way-to-configure-search-not-to-require-all-words-in-query/204908)

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**Author:** [@georgebrindeiro](https://meta.discourse.org/u/georgebrindeiro)\
**Replies:** 0\
**Last updated:** [September 30, 2021, 8:27pm UTC](https://meta.discourse.org/t/is-there-a-way-to-configure-search-not-to-require-all-words-in-query/204908 "2021-09-30T20:27:52Z")

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In community.vtex.com, we observed that the search for custom field checkout returns 3 results: While the search for add custom field to checkout returns no results: Is there any way to configure search to show r…

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## [Referer with domain name in the slug breaks comments embed](https://meta.discourse.org/t/referer-with-domain-name-in-the-slug-breaks-comments-embed/204807)

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**Author:** [@lidel](https://meta.discourse.org/u/lidel)\
**Replies:** 2\
**Last updated:** [September 30, 2021, 6:05pm UTC](https://meta.discourse.org/t/referer-with-domain-name-in-the-slug-breaks-comments-embed/204807 "2021-09-30T18:05:56Z")

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It seems that having example.com in the blogpost slug on blog.example.com breaks the way Discourse does the Referer header matching used for comments. This is how the bug manifested on our instance earlier today: …

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## [How to create a welcome banner/section?](https://meta.discourse.org/t/how-to-create-a-welcome-banner-section/204882)

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**Author:** [@kirupa](https://meta.discourse.org/u/kirupa)\
**Replies:** 2\
**Last updated:** [September 30, 2021, 5:49pm UTC](https://meta.discourse.org/t/how-to-create-a-welcome-banner-section/204882 "2021-09-30T17:49:29Z")

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Hi everyone - I did my best to search, but wasn’t able to find any results on this. How does one display a banner (with links) similar to what is shown here? Thanks, Kirupa

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## [Discourse missing images after upgrade](https://meta.discourse.org/t/discourse-missing-images-after-upgrade/204114)

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**Author:** [@Chase\_Hippen](https://meta.discourse.org/u/Chase_Hippen)\
**Replies:** 1\
**Last updated:** [September 30, 2021, 4:41pm UTC](https://meta.discourse.org/t/discourse-missing-images-after-upgrade/204114 "2021-09-30T16:41:50Z")

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We use Terraform to stand up 2 EC2 instances that we run Discourse on behind a load balancer. We recently updated Discourse with 3 years worth of updates, and finally have it up, the nfs volume is mounted, and everything…

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## [Under which conditions can users create and edit new categories?](https://meta.discourse.org/t/under-which-conditions-can-users-create-and-edit-new-categories/204867)

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**Author:** [@Tito\_Ernesto](https://meta.discourse.org/u/Tito_Ernesto)\
**Replies:** 4\
**Last updated:** [September 30, 2021, 4:20pm UTC](https://meta.discourse.org/t/under-which-conditions-can-users-create-and-edit-new-categories/204867 "2021-09-30T16:20:05Z")

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Hi Discourse community :waving\_hand:t3: So I want to give some users the ability to create, edit and delete categories. I’ve tried the different trust levels, activating the moderation option but my test account is stil…

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## [Subcategory Name](https://meta.discourse.org/t/subcategory-name/158275)

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**Author:** [@Minhaj](https://meta.discourse.org/u/Minhaj)\
**Replies:** 4\
**Last updated:** [September 30, 2021, 1:33pm UTC](https://meta.discourse.org/t/subcategory-name/158275 "2021-09-30T13:33:34Z")

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When I send GET request to categories.json, I get subcategoryIds of Ids for any category but how do I get the corresponding names of subcategories using the API. Basically I want the name and id of all the categories/su…

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## [Disabe letsencrypt failed and Run discourse-setup had some not normal alert](https://meta.discourse.org/t/disabe-letsencrypt-failed-and-run-discourse-setup-had-some-not-normal-alert/204452)

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**Author:** [@luxame19](https://meta.discourse.org/u/luxame19)\
**Replies:** 6\
**Last updated:** [September 30, 2021, 6:33am UTC](https://meta.discourse.org/t/disabe-letsencrypt-failed-and-run-discourse-setup-had-some-not-normal-alert/204452 "2021-09-30T06:33:29Z")

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I try to reconfig about ssl certificate, want to disable letsencrypt free certificate. Because I have a purchase certificate, I found some operations through Google. Modify app.yml directly and confirm key & cer in the…

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## [Repeated content and infinite loop](https://meta.discourse.org/t/repeated-content-and-infinite-loop/204482)

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**Author:** [@Marvelxy](https://meta.discourse.org/u/Marvelxy)\
**Replies:** 3\
**Last updated:** [September 30, 2021, 5:12am UTC](https://meta.discourse.org/t/repeated-content-and-infinite-loop/204482 "2021-09-30T05:12:09Z")

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Is anyone having repeated content and an infinite loop in the local dev environment of the latest discourse version? This has been killing me for weeks now. Any help guys?

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## [Password reset email leads to "Oops! That page doesn’t exist or is private."](https://meta.discourse.org/t/password-reset-email-leads-to-oops-that-page-doesn-t-exist-or-is-private/204797)

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**Author:** [@suntudo](https://meta.discourse.org/u/suntudo)\
**Replies:** 2\
**Last updated:** [September 30, 2021, 4:08am UTC](https://meta.discourse.org/t/password-reset-email-leads-to-oops-that-page-doesn-t-exist-or-is-private/204797 "2021-09-30T04:08:50Z")

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Hi there, I have a forum that’s been running for a few years (~200 users). Recently, it’s come to my attention that password reset is broken. The reset email (triggered from the login window or account prefs → Security…

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## [Can't see queued topic?](https://meta.discourse.org/t/cant-see-queued-topic/204810)

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**Author:** [@dandv](https://meta.discourse.org/u/dandv)\
**Replies:** 1\
**Last updated:** [September 30, 2021, 1:03am UTC](https://meta.discourse.org/t/cant-see-queued-topic/204810 "2021-09-30T01:03:14Z")

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Discourse caught a spammer that typed their post too fast, but I can’t figure out how to see that post/topic: The “+” before “sport exercise” doesn’t do anything when clicked, and the topic name isn’t a link either. …

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## [Replace words in posts with other words doesn't work on topic titles](https://meta.discourse.org/t/replace-words-in-posts-with-other-words-doesnt-work-on-topic-titles/204062)

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**Author:** [@Mark\_Walkom](https://meta.discourse.org/u/Mark_Walkom)\
**Replies:** 1\
**Last updated:** [September 29, 2021, 11:20pm UTC](https://meta.discourse.org/t/replace-words-in-posts-with-other-words-doesnt-work-on-topic-titles/204062 "2021-09-29T23:20:44Z")

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I was playing with this functionality and noticed the following, an example post; And the outcome was; Looks like this replace doesn’t work on titles. Is this intended behaviour?

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## [Embedding Vidyard Videos](https://meta.discourse.org/t/embedding-vidyard-videos/204784)

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**Author:** [@Frhaaaan](https://meta.discourse.org/u/Frhaaaan)\
**Replies:** 3\
**Last updated:** [September 29, 2021, 7:40pm UTC](https://meta.discourse.org/t/embedding-vidyard-videos/204784 "2021-09-29T19:40:11Z")

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Having issues embedding Vidyard into posts. I’m using the embed code from Vidyard but all I get is a still image. Any ideas what can be causing this?

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## [S3 assets broken after moving forum](https://meta.discourse.org/t/s3-assets-broken-after-moving-forum/204627)

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**Author:** [@LimitlessGreen](https://meta.discourse.org/u/LimitlessGreen)\
**Replies:** 10\
**Last updated:** [September 29, 2021, 7:03pm UTC](https://meta.discourse.org/t/s3-assets-broken-after-moving-forum/204627 "2021-09-29T19:03:12Z")

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Hi, I had to move an abandoned Discourse forum. Luckily, we had multiple admins, so it was possible to do and download a backup. We used a S3 bucked for our assets, which was kind of a problem. I’ll make a feature reque…

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## [How to Download Images from Posts via API](https://meta.discourse.org/t/how-to-download-images-from-posts-via-api/204724)

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**Author:** [@Daniel\_Zrůst](https://meta.discourse.org/u/Daniel_Zr%C5%AFst)\
**Replies:** 2\
**Last updated:** [September 29, 2021, 1:27pm UTC](https://meta.discourse.org/t/how-to-download-images-from-posts-via-api/204724 "2021-09-29T13:27:39Z")

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Hi guys, I wonder how to download images from new posts via API. Assume someone comments on a topic and adds a new post with in image. I am able to get the post via Discourse API Docs Then I see the “Raw” item in the…

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