# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=459

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 460

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## [Users crossing over/connecting to wrong profile in discourse](https://meta.discourse.org/t/users-crossing-over-connecting-to-wrong-profile-in-discourse/203692)

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**Author:** [@jakelunniss](https://meta.discourse.org/u/jakelunniss)\
**Replies:** 5\
**Last updated:** [September 29, 2021, 9:04am UTC](https://meta.discourse.org/t/users-crossing-over-connecting-to-wrong-profile-in-discourse/203692 "2021-09-29T09:04:18Z")

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Recently we’ve had 16 instances of users from wordpress being associated with the wrong user in Discourse. When accessing the user profile as an admin you can see that the SSO record has the wrong user’s details. Delete…

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## [Could you update user avatar for wordpress plugin sso?](https://meta.discourse.org/t/could-you-update-user-avatar-for-wordpress-plugin-sso/204517)

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**Author:** [@cmdntd](https://meta.discourse.org/u/cmdntd)\
**Replies:** 3\
**Last updated:** [September 29, 2021, 3:09am UTC](https://meta.discourse.org/t/could-you-update-user-avatar-for-wordpress-plugin-sso/204517 "2021-09-29T03:09:57Z")

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SSO plugin is very good. But it can not sync user avatar from discourse for wordpress. Could you update for this?

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## [Images from crossposted wordpress posts disappearing post publishing](https://meta.discourse.org/t/images-from-crossposted-wordpress-posts-disappearing-post-publishing/203933)

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**Author:** [@oreillyc](https://meta.discourse.org/u/oreillyc)\
**Replies:** 4\
**Last updated:** [September 29, 2021, 1:53am UTC](https://meta.discourse.org/t/images-from-crossposted-wordpress-posts-disappearing-post-publishing/203933 "2021-09-29T01:53:44Z")

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hey there, For some reason images on the forum from crossposted (via the WP-Discourse) plugin which show up at first, later disappear, as seen here: Any clues!? Thank you! CJ

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## [Performance issues on a 1GB VPS](https://meta.discourse.org/t/performance-issues-on-a-1gb-vps/103002)

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**Author:** [@mduser](https://meta.discourse.org/u/mduser)\
**Replies:** 2\
**Last updated:** [November 28, 2018, 5:30pm UTC](https://meta.discourse.org/t/performance-issues-on-a-1gb-vps/103002 "2018-11-28T17:30:21Z")

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I might have put this in the wrong category but this is a general question for people using this with under 2gb ram. First let me say I am well aware of the minimum requirement of 2gb Ram. With that said; it could run…

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## [Restrict wiki editing to a single group](https://meta.discourse.org/t/restrict-wiki-editing-to-a-single-group/162383)

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**Author:** [@jhuddle1](https://meta.discourse.org/u/jhuddle1)\
**Replies:** 4\
**Last updated:** [September 28, 2021, 7:43pm UTC](https://meta.discourse.org/t/restrict-wiki-editing-to-a-single-group/162383 "2021-09-28T19:43:06Z")

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New to discourse and was wondering something about how wikis functioned. I have a wiki post that I want a single group to be able to edit, not the whole site–is there a way to accomplish this? Otherwise, is there a plugi…

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## [Opinions on AWS vs DO Page Speed / Performance](https://meta.discourse.org/t/opinions-on-aws-vs-do-page-speed-performance/102941)

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**Author:** [@TempusOwl](https://meta.discourse.org/u/TempusOwl)\
**Replies:** 2\
**Last updated:** [November 28, 2018, 2:13pm UTC](https://meta.discourse.org/t/opinions-on-aws-vs-do-page-speed-performance/102941 "2018-11-28T14:13:10Z")

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I have been getting second throughs of running a small ghost blog + discourse community startup I have on Digital Ocean that is already up and running and thinking of using AWS services instead and restarting from scratc…

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## [Category Posts Not Showing Up](https://meta.discourse.org/t/category-posts-not-showing-up/140352)

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**Author:** [@HSMMJ](https://meta.discourse.org/u/HSMMJ)\
**Replies:** 7\
**Last updated:** [September 28, 2021, 6:38am UTC](https://meta.discourse.org/t/category-posts-not-showing-up/140352 "2021-09-28T06:38:05Z")

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We have a category where posts are not showing up in Latest/Unread/New and the category is not showing in our list as well. We can see the posts through search. We’ve looked at all of the settings but we don’t see anythi…

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## [Proper DNS settings for subdomain](https://meta.discourse.org/t/proper-dns-settings-for-subdomain/204582)

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**Author:** [@Kurtjt](https://meta.discourse.org/u/Kurtjt)\
**Replies:** 4\
**Last updated:** [September 27, 2021, 11:07pm UTC](https://meta.discourse.org/t/proper-dns-settings-for-subdomain/204582 "2021-09-27T23:07:14Z")

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Hi all, Can someone confirm the proper steps to point discourse using a sub domain? I just set up a trial and the current URL is: https://outsidethelines.trydiscourse.com/ I would like to point to our website which i…

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## [Patreon invite button?](https://meta.discourse.org/t/patreon-invite-button/204364)

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**Author:** [@kynic](https://meta.discourse.org/u/kynic)\
**Replies:** 3\
**Last updated:** [September 27, 2021, 10:03pm UTC](https://meta.discourse.org/t/patreon-invite-button/204364 "2021-09-27T22:03:55Z")

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Hi, I installed Discourse Patreon Integration plugin it is working fine. But there is no badge for Patreon created yet and I cant seem to find the invite button which is mentioned on the Discourse Patreon Integration p…

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## [Does Wordpress themes play nicely with Discourse?](https://meta.discourse.org/t/does-wordpress-themes-play-nicely-with-discourse/204581)

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**Author:** [@mognet](https://meta.discourse.org/u/mognet)\
**Replies:** 1\
**Last updated:** [September 27, 2021, 7:29pm UTC](https://meta.discourse.org/t/does-wordpress-themes-play-nicely-with-discourse/204581 "2021-09-27T19:29:54Z")

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My plan is to host a membership Wordpress site with Paid Membership Pro (I’d love to hear opinions of PMP) and Discourse. Do any membership Wordpress theme play nicely with Discourse? (any suggestion would be great), ma…

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## [Double but offset lines in edit box](https://meta.discourse.org/t/double-but-offset-lines-in-edit-box/204521)

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**Author:** [@JimPas](https://meta.discourse.org/u/JimPas)\
**Replies:** 6\
**Last updated:** [September 27, 2021, 6:27pm UTC](https://meta.discourse.org/t/double-but-offset-lines-in-edit-box/204521 "2021-09-27T18:27:45Z")

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I’ve noticed the edit box in the dark theme has an extra set of outlines. The top line is slightly below the first. On the right it is definitely off to the side. The left and bottom lines appear as thicker lines. It…

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## [Urgent please help! How to detect language of user posts for moderators](https://meta.discourse.org/t/urgent-please-help-how-to-detect-language-of-user-posts-for-moderators/204545)

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**Author:** [@Ank](https://meta.discourse.org/u/Ank)\
**Replies:** 2\
**Last updated:** [September 27, 2021, 5:13pm UTC](https://meta.discourse.org/t/urgent-please-help-how-to-detect-language-of-user-posts-for-moderators/204545 "2021-09-27T17:13:29Z")

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Hi all, can anyone help me know that is there a way (plugin or other solution) to identify the language of a users post in a community app. Scenario - Users of different languages are posting in the community platform (…

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## [Inviting Feedback for Discourse Wiki ("Morphpedia")](https://meta.discourse.org/t/inviting-feedback-for-discourse-wiki-morphpedia/204455)

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**Author:** [@John\_Lehmann](https://meta.discourse.org/u/John_Lehmann)\
**Replies:** 3\
**Last updated:** [September 27, 2021, 12:35pm UTC](https://meta.discourse.org/t/inviting-feedback-for-discourse-wiki-morphpedia/204455 "2021-09-27T12:35:30Z")

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We are building a system which uses Discourse as a wiki for crowdsourcing knowledge, and publishes these as articles each night onto our website (in our domain and images below, “traits” are 1:1 with “articles”. You cou…

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## [Where can i download the android app for discourse?](https://meta.discourse.org/t/where-can-i-download-the-android-app-for-discourse/204533)

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**Author:** [@1max](https://meta.discourse.org/u/1max)\
**Replies:** 6\
**Last updated:** [September 27, 2021, 11:14am UTC](https://meta.discourse.org/t/where-can-i-download-the-android-app-for-discourse/204533 "2021-09-27T11:14:52Z")

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hello, i once installed an android application (an android client for discourse) over the Discourse forum. I reinstalled my phone and would like to use it again. I downloaded it on the CMake forum but i cannot remember w…

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## [Changing Mail Server](https://meta.discourse.org/t/changing-mail-server/204534)

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**Author:** [@Wseries](https://meta.discourse.org/u/Wseries)\
**Replies:** 1\
**Last updated:** [September 27, 2021, 10:47am UTC](https://meta.discourse.org/t/changing-mail-server/204534 "2021-09-27T10:47:05Z")

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I’m intending to change the SMTP mail server settings for my Discourse install by updating the details in the app.yml file. Do the changes take effect immediately or will I need to do a rebuild? TIA.

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## [Missing dark mode feature?](https://meta.discourse.org/t/missing-dark-mode-feature/204485)

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**Author:** [@Amethi](https://meta.discourse.org/u/Amethi)\
**Replies:** 4\
**Last updated:** [September 27, 2021, 9:57am UTC](https://meta.discourse.org/t/missing-dark-mode-feature/204485 "2021-09-27T09:57:44Z")

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Hello. I’m not sure what’s going on, but my forum doesn’t have a dark mode, but if I install a new Discourse instance, I can see the colour palettes and user preferences for Dark mode. Any ideas what’s up\> My forum - Ad…

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## [Testing pages without JS in dev mode (just getting a blank page)](https://meta.discourse.org/t/testing-pages-without-js-in-dev-mode-just-getting-a-blank-page/204431)

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**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 2\
**Last updated:** [September 27, 2021, 9:39am UTC](https://meta.discourse.org/t/testing-pages-without-js-in-dev-mode-just-getting-a-blank-page/204431 "2021-09-27T09:39:48Z")

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I have set up Discourse on my dev machine however when I switch off JS in Safari I just get a blank page - is this normal? Is there a better way to test plugins with JS off?

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## [Why my discourse postgres\_data is too big](https://meta.discourse.org/t/why-my-discourse-postgres-data-is-too-big/91657)

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**Author:** [@hosna](https://meta.discourse.org/u/hosna)\
**Replies:** 16\
**Last updated:** [September 27, 2021, 3:56am UTC](https://meta.discourse.org/t/why-my-discourse-postgres-data-is-too-big/91657 "2021-09-27T03:56:55Z")

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Today I was evaluating my discourse server and found two weird things. 1- If I understand correctly, the discourse postgres\_data folder which is in /var/discourse/shared/standalone folder, is where discourse stores the …

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## [Session Timeout SSO after rebuild from Backup](https://meta.discourse.org/t/session-timeout-sso-after-rebuild-from-backup/203941)

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**Author:** [@m4ur1c3](https://meta.discourse.org/u/m4ur1c3)\
**Replies:** 1\
**Last updated:** [September 26, 2021, 7:27pm UTC](https://meta.discourse.org/t/session-timeout-sso-after-rebuild-from-backup/203941 "2021-09-26T19:27:21Z")

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I’m trying to move my Discourse to a new machine and rebuilding Discourse from a backup works, but I can’t login (neither admin nor user) because I’ll get Session Timeout messages every time. Can someone please help me i…

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## [Creating users without passwords via API](https://meta.discourse.org/t/creating-users-without-passwords-via-api/139718)

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**Author:** [@dm.linov](https://meta.discourse.org/u/dm.linov)\
**Replies:** 16\
**Last updated:** [September 26, 2021, 6:27pm UTC](https://meta.discourse.org/t/creating-users-without-passwords-via-api/139718 "2021-09-26T18:27:44Z")

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I am migrating my support forum to Discourse from a helpdesk (YouTrack). I would like to use API to do the following: Pull users (name, username, e-mail) from YouTrack and create similar users in Discourse. Not settin…

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## [Register windows shows wrong pages](https://meta.discourse.org/t/register-windows-shows-wrong-pages/204483)

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**Author:** [@daemon](https://meta.discourse.org/u/daemon)\
**Replies:** 2\
**Last updated:** [September 26, 2021, 1:56pm UTC](https://meta.discourse.org/t/register-windows-shows-wrong-pages/204483 "2021-09-26T13:56:07Z")

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Hallo! I’ve tried the register window and found out that the two links in the modal register window shows the wrong links to TOS and Privacy page. When you click on one of the links you will be redirected to https:…

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## [How to download the backup file without SMTP function?](https://meta.discourse.org/t/how-to-download-the-backup-file-without-smtp-function/204469)

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**Author:** [@xu2](https://meta.discourse.org/u/xu2)\
**Replies:** 20\
**Last updated:** [September 26, 2021, 10:23am UTC](https://meta.discourse.org/t/how-to-download-the-backup-file-without-smtp-function/204469 "2021-09-26T10:23:27Z")

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How to download the backup file without SMTP function? Because mail ports are blocked on my vps, I can’t use outgoing SMTP, so how do I download the backup file?

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## [After failed login via GitHub, all subsequent attempts fail](https://meta.discourse.org/t/after-failed-login-via-github-all-subsequent-attempts-fail/204458)

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**Author:** [@infogulch](https://meta.discourse.org/u/infogulch)\
**Replies:** 2\
**Last updated:** [September 26, 2021, 2:20am UTC](https://meta.discourse.org/t/after-failed-login-via-github-all-subsequent-attempts-fail/204458 "2021-09-26T02:20:07Z")

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I tried to login to a Discourse site via GitHub, but got distracted because I wasn’t logged into GH at the time and closed the login window. Then I logged into GitHub from a different tab, and now whenever I try to login…

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## [Where can I find steps for setting up email with my own SMTP server?](https://meta.discourse.org/t/where-can-i-find-steps-for-setting-up-email-with-my-own-smtp-server/204422)

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**Author:** [@mamond](https://meta.discourse.org/u/mamond)\
**Replies:** 12\
**Last updated:** [September 25, 2021, 6:02pm UTC](https://meta.discourse.org/t/where-can-i-find-steps-for-setting-up-email-with-my-own-smtp-server/204422 "2021-09-25T18:02:34Z")

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I see that in the docs recommend to use dedicated mail service and all of the blog that show how to set up the SMTP mail, they always use the dedicated mail service like mailgun. According to This " We strongly recomme…

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## [Youtube embeds missing](https://meta.discourse.org/t/youtube-embeds-missing/47718)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 50\
**Last updated:** [September 25, 2021, 12:40pm UTC](https://meta.discourse.org/t/youtube-embeds-missing/47718 "2021-09-25T12:40:37Z")

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I have a client for whom embedded youtube videos are missing. They appear in composer’s preview, but when the messages are saved, they disappear. They are working fine in try.discourse.org. I tried whitelisting youtu.be …

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## [How to detect draft topic via webhooks?](https://meta.discourse.org/t/how-to-detect-draft-topic-via-webhooks/102797)

<div class="topic-metadata">

**Author:** [@SystemZ](https://meta.discourse.org/u/SystemZ)\
**Replies:** 1\
**Last updated:** [November 26, 2018, 6:53pm UTC](https://meta.discourse.org/t/how-to-detect-draft-topic-via-webhooks/102797 "2018-11-26T18:53:12Z")

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Hi, I have custom Discourse webhook integration for notifications about new topics in chat server and I started to use draft feature for staff. Unfortunately I don’t see any variable that I can check for to prevent expo…

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## [Discourse overloaded real traffic or DDOS? 100% CPU usage despite of decent traffic and high specs server](https://meta.discourse.org/t/discourse-overloaded-real-traffic-or-ddos-100-cpu-usage-despite-of-decent-traffic-and-high-specs-server/203976)

<div class="topic-metadata">

**Author:** [@Faizan\_Zahid](https://meta.discourse.org/u/Faizan_Zahid)\
**Replies:** 18\
**Last updated:** [September 25, 2021, 12:42am UTC](https://meta.discourse.org/t/discourse-overloaded-real-traffic-or-ddos-100-cpu-usage-despite-of-decent-traffic-and-high-specs-server/203976 "2021-09-25T00:42:20Z")

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All 8 vCPUs usage on our site is 100%. Our users get this message often, Due to extreme load, this is temporarily being shown to everyone as a logged out user would see it. Our droplet specs are: CPU-Optimized / 16 …

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## [How do I edit the links on the "hamburger menu"?](https://meta.discourse.org/t/how-do-i-edit-the-links-on-the-hamburger-menu/204238)

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**Author:** [@SWDevAngel](https://meta.discourse.org/u/SWDevAngel)\
**Replies:** 5\
**Last updated:** [September 24, 2021, 11:23pm UTC](https://meta.discourse.org/t/how-do-i-edit-the-links-on-the-hamburger-menu/204238 "2021-09-24T23:23:26Z")

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We have learned that some of our links on our top right menu go to old pages and would like to update them. I see lots of discussion here about adding new links, but we just need to edit what’s there. This FAQ in partic…

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## [Not getting the confirmation mail](https://meta.discourse.org/t/not-getting-the-confirmation-mail/204397)

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**Author:** [@ShahinMridha](https://meta.discourse.org/u/ShahinMridha)\
**Replies:** 8\
**Last updated:** [September 24, 2021, 6:23pm UTC](https://meta.discourse.org/t/not-getting-the-confirmation-mail/204397 "2021-09-24T18:23:31Z")

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I try to create an account in Forum.brightid.org. I couldn’t get the verification mail. checked the spam box, tried with different mail, wait for a while, try again, and still I am not getting the verification mail .can…

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## [Non moderator wants to collect list of posts that need moving](https://meta.discourse.org/t/non-moderator-wants-to-collect-list-of-posts-that-need-moving/204382)

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**Author:** [@dsteinschneider](https://meta.discourse.org/u/dsteinschneider)\
**Replies:** 4\
**Last updated:** [September 24, 2021, 5:19pm UTC](https://meta.discourse.org/t/non-moderator-wants-to-collect-list-of-posts-that-need-moving/204382 "2021-09-24T17:19:47Z")

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I want to submit all the individual posts in a thread that veered off into another topic. I tried flagging the post as off topic but wasn’t expecting the post to be hidden for all users. I’m looking for the best way to …

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