# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=466

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 467

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## [Using A Noip Domain To Host Discourse](https://meta.discourse.org/t/using-a-noip-domain-to-host-discourse/202016)

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**Author:** [@JCodes](https://meta.discourse.org/u/JCodes)\
**Replies:** 1\
**Last updated:** [August 28, 2021, 10:50pm UTC](https://meta.discourse.org/t/using-a-noip-domain-to-host-discourse/202016 "2021-08-28T22:50:14Z")

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I use NoIp. Is there a way I can host my discourse on there?

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## [Sender email name](https://meta.discourse.org/t/sender-email-name/45658)

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**Author:** [@znq](https://meta.discourse.org/u/znq)\
**Replies:** 3\
**Last updated:** [November 11, 2018, 6:03pm UTC](https://meta.discourse.org/t/sender-email-name/45658 "2018-11-11T18:03:23Z")

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I’m running a hosted Discourse setup (hosted on discourse.org). I’ve set up all my email settings properly (SPF and DKIM) and I’ve received a test email from test@mydomain.com successfully as configured in notification e…

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## [Email Sending Issues Occured on Different Email Provider on notification\_email and reply\_by\_email\_addresses](https://meta.discourse.org/t/email-sending-issues-occured-on-different-email-provider-on-notification-email-and-reply-by-email-addresses/201984)

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**Author:** [@sptrf](https://meta.discourse.org/u/sptrf)\
**Replies:** 1\
**Last updated:** [August 28, 2021, 3:13pm UTC](https://meta.discourse.org/t/email-sending-issues-occured-on-different-email-provider-on-notification-email-and-reply-by-email-addresses/201984 "2021-08-28T15:13:59Z")

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Hello, recently I’ve encountered some issues on configuring the email sender as QQ Exmail (a.k.a 腾讯企业邮箱). My email configuration is listed as below: DISCOURSE\_SMTP\_ADDRESS: smtp.exmail.qq.com DISCOURSE\_SMTP\_AUTHENTICATI…

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## [Wrong protocol with short-url](https://meta.discourse.org/t/wrong-protocol-with-short-url/201878)

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**Author:** [@schungx](https://meta.discourse.org/u/schungx)\
**Replies:** 3\
**Last updated:** [August 28, 2021, 9:59am UTC](https://meta.discourse.org/t/wrong-protocol-with-short-url/201878 "2021-08-28T09:59:09Z")

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If S3 URL is set to use http instead of https… But S3 CDN uses https… uploads/short-url links still map to the S3 URL but with https protocol Shouldn’t it map to the CDN instead of the S3 URL? On the other hand, if…

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## [Emails stop sending (Temporary failure in name resolution)](https://meta.discourse.org/t/emails-stop-sending-temporary-failure-in-name-resolution/201942)

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**Author:** [@Don](https://meta.discourse.org/u/Don)\
**Replies:** 4\
**Last updated:** [August 28, 2021, 3:53am UTC](https://meta.discourse.org/t/emails-stop-sending-temporary-failure-in-name-resolution/201942 "2021-08-28T03:53:09Z")

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Hello, I updated in admin today to 189b4c4992 and and since then the emails stop sending. I use Mailgun EU. I have got this error in /logs Job exception: getaddrinfo: Temporary failure in name resolution And this in S…

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## [Old Forum Bizarreness](https://meta.discourse.org/t/old-forum-bizarreness/201955)

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**Author:** [@ArcticTheHunter](https://meta.discourse.org/u/ArcticTheHunter)\
**Replies:** 2\
**Last updated:** [August 28, 2021, 1:22am UTC](https://meta.discourse.org/t/old-forum-bizarreness/201955 "2021-08-28T01:22:50Z")

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I am a fairly active but fairly new member of a forum that is pretty old, and migrated from ipBoard in 2018. As someone who is generally more interested in the old forum than the new one(it was for a different but simila…

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## [WARNING: Port 443 of computer](https://meta.discourse.org/t/warning-port-443-of-computer/201932)

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**Author:** [@DonBot](https://meta.discourse.org/u/DonBot)\
**Replies:** 1\
**Last updated:** [August 27, 2021, 5:10pm UTC](https://meta.discourse.org/t/warning-port-443-of-computer/201932 "2021-08-27T17:10:14Z")

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WARNING: Port 443 of computer does not appear to be accessible using hostname: community.botsland.us. why? my dns record is added:

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## [Discourse on postgres 12 breaks upgrades](https://meta.discourse.org/t/discourse-on-postgres-12-breaks-upgrades/201814)

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**Author:** [@Wingtip](https://meta.discourse.org/u/Wingtip)\
**Replies:** 16\
**Last updated:** [August 27, 2021, 6:32am UTC](https://meta.discourse.org/t/discourse-on-postgres-12-breaks-upgrades/201814 "2021-08-27T06:32:37Z")

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We’re running postgres v12 as the v13 upgrade requires too much disk space. It looks like compatibility with v12 may have been broken? Is this deliberate? If so it means we can never upgrade Discourse again. Running ./l…

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## [Images didn't load after configuring S3 uploads](https://meta.discourse.org/t/images-didnt-load-after-configuring-s3-uploads/201780)

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**Author:** [@johndom](https://meta.discourse.org/u/johndom)\
**Replies:** 4\
**Last updated:** [August 27, 2021, 2:46pm UTC](https://meta.discourse.org/t/images-didnt-load-after-configuring-s3-uploads/201780 "2021-08-27T14:46:13Z")

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Hello. We just migrated from Discourse EC2 to Discourse ECS (container service). When we were in EC2, S3 Uploads was not set up yet. Before the migration, we copied all images from EC2 to the S3 bucket (with public acces…

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## [Mystery flags on comments](https://meta.discourse.org/t/mystery-flags-on-comments/200995)

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**Author:** [@Dan\_Eastwood](https://meta.discourse.org/u/Dan_Eastwood)\
**Replies:** 10\
**Last updated:** [August 27, 2021, 12:50am UTC](https://meta.discourse.org/t/mystery-flags-on-comments/200995 "2021-08-27T00:50:11Z")

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We are continuing to see a problem I first brought up here. At that time it appeared the problem had been found and a fixed scheduled, but we are still seeing the same thing. Some newly approved comments are appearing wi…

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## [Blank homescreen](https://meta.discourse.org/t/blank-homescreen/201834)

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**Author:** [@kianwalters05](https://meta.discourse.org/u/kianwalters05)\
**Replies:** 3\
**Last updated:** [August 26, 2021, 8:36pm UTC](https://meta.discourse.org/t/blank-homescreen/201834 "2021-08-26T20:36:18Z")

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Hi! When I try to load my discourse site I get this blank blue screen & this error in the developer console. Does anyone know what can cause this? Thanks, Kian

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## [Haze.club not working in iOS app](https://meta.discourse.org/t/haze-club-not-working-in-ios-app/198502)

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**Author:** [@Allen\_Robberson](https://meta.discourse.org/u/Allen_Robberson)\
**Replies:** 8\
**Last updated:** [August 26, 2021, 6:36pm UTC](https://meta.discourse.org/t/haze-club-not-working-in-ios-app/198502 "2021-08-26T18:36:07Z")

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Trying to add haze.club to my iOS discourse app and it says it does not exist http://haze.club is full address Need Patreon to login too

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## [Facebook Login needs "User delection instruction Url"](https://meta.discourse.org/t/facebook-login-needs-user-delection-instruction-url/201810)

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**Author:** [@Jian\_Jiao](https://meta.discourse.org/u/Jian_Jiao)\
**Replies:** 1\
**Last updated:** [August 26, 2021, 3:10pm UTC](https://meta.discourse.org/t/facebook-login-needs-user-delection-instruction-url/201810 "2021-08-26T15:10:25Z")

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Hi, I’m trying to setup Facebook login, but there’s a request from Facebook to either provide a “User delection instruction” or a “User delection call back”, probably new added. I couldn’t find such a page in Discou…

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## [Why comments are not organized?](https://meta.discourse.org/t/why-comments-are-not-organized/200405)

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**Author:** [@Zeexu](https://meta.discourse.org/u/Zeexu)\
**Replies:** 6\
**Last updated:** [August 26, 2021, 12:42pm UTC](https://meta.discourse.org/t/why-comments-are-not-organized/200405 "2021-08-26T12:42:37Z")

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Guys, Discourse is such a good forum and I personally like it but one thing that I don’t like, is comments. If comments would be organized like quora,instagram,facebook or any other social platform I think this is going …

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## [Discobot stopped sending out welcome pm's](https://meta.discourse.org/t/discobot-stopped-sending-out-welcome-pms/201719)

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**Author:** [@Astra](https://meta.discourse.org/u/Astra)\
**Replies:** 2\
**Last updated:** [August 26, 2021, 7:57am UTC](https://meta.discourse.org/t/discobot-stopped-sending-out-welcome-pms/201719 "2021-08-26T07:57:35Z")

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Hi, I noticed new tl1 users didn’t receive the welcome pm anymore. When I looked in discobot’s messages I saw that it sent out a bunch of them but it suddenly stopped. How can I find out what causes this?

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## [Select Dismissal Unexpected Behavior](https://meta.discourse.org/t/select-dismissal-unexpected-behavior/201613)

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**Author:** [@forkythetoy](https://meta.discourse.org/u/forkythetoy)\
**Replies:** 3\
**Last updated:** [August 26, 2021, 2:09am UTC](https://meta.discourse.org/t/select-dismissal-unexpected-behavior/201613 "2021-08-26T02:09:08Z")

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There was a new feature added in May Selective dismissal of New and Unread topics. We recently just upgraded to the latest discourse, and looking at the code and our DB logs, it seems like when users “Dismiss New” withou…

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## [HTTP Error 500 at main forum page after Discourse upgrade](https://meta.discourse.org/t/http-error-500-at-main-forum-page-after-discourse-upgrade/201739)

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**Author:** [@lubezniy](https://meta.discourse.org/u/lubezniy)\
**Replies:** 4\
**Last updated:** [August 25, 2021, 10:16pm UTC](https://meta.discourse.org/t/http-error-500-at-main-forum-page-after-discourse-upgrade/201739 "2021-08-25T22:16:04Z")

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Hello, We have upgraded our forum today to the latest version, but got HTTP error 500 at the root page. The following message appears in the production.log file inside the container when the root page opens with error 5…

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## [Is there a Disqus like comment implementation?](https://meta.discourse.org/t/is-there-a-disqus-like-comment-implementation/201598)

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**Author:** [@god830](https://meta.discourse.org/u/god830)\
**Replies:** 4\
**Last updated:** [August 25, 2021, 5:42pm UTC](https://meta.discourse.org/t/is-there-a-disqus-like-comment-implementation/201598 "2021-08-25T17:42:29Z")

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I’m currently a Standard plan user. What I want: add some HTML and JavaScript to my website to enable comments for each blog. Website is built using Nuxt.js I found this during my research: Embed Discourse comments on …

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## [How to assign users to groups](https://meta.discourse.org/t/how-to-assign-users-to-groups/41862)

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**Author:** [@katiekormanik](https://meta.discourse.org/u/katiekormanik)\
**Replies:** 18\
**Last updated:** [August 25, 2021, 3:51pm UTC](https://meta.discourse.org/t/how-to-assign-users-to-groups/41862 "2021-08-25T15:51:04Z")

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In the founder’s analogy of dining at a restaurant: Can we assign users to a particular room, at a particular table (and ensure no one else not at that table can join the conversation)? Can users at one table interact …

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## [Discourse and Amazon SES - not ready?](https://meta.discourse.org/t/discourse-and-amazon-ses-not-ready/201683)

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**Author:** [@wlandgraf](https://meta.discourse.org/u/wlandgraf)\
**Replies:** 0\
**Last updated:** [August 25, 2021, 1:59pm UTC](https://meta.discourse.org/t/discourse-and-amazon-ses-not-ready/201683 "2021-08-25T13:59:30Z")

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Hi all, I’m having a hard time in getting Discourse properly configured with Amazon SES. I wonder if others are having the same issue? I have asked questions in these other Discourse topics, here and here, but got no a…

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## [Unable to delete inactive Discourse theme](https://meta.discourse.org/t/unable-to-delete-inactive-discourse-theme/201660)

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**Author:** [@trying2survive](https://meta.discourse.org/u/trying2survive)\
**Replies:** 0\
**Last updated:** [August 25, 2021, 11:08am UTC](https://meta.discourse.org/t/unable-to-delete-inactive-discourse-theme/201660 "2021-08-25T11:08:07Z")

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Hi. We are having problems deleting an inactive theme via the UI in our Staging environment (located in /admin/customize/themes). After clicking the “delete” button, nothing happens. Tried doing the same in our Dev envir…

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## [When changing the email, it does not work](https://meta.discourse.org/t/when-changing-the-email-it-does-not-work/201643)

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**Author:** [@Mikhail\_Tyuftyaev](https://meta.discourse.org/u/Mikhail_Tyuftyaev)\
**Replies:** 1\
**Last updated:** [August 25, 2021, 8:40am UTC](https://meta.discourse.org/t/when-changing-the-email-it-does-not-work/201643 "2021-08-25T08:40:30Z")

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Hi, everybody I changed the email address of my forum in the app.yml file In the lines DISCOURSE\_SMTP\_ADDRESS: DISCOURSE\_SMTP\_PORT: DISCOURSE\_SMTP\_USER\_NAME: DISCOURSE\_SMTP\_PASSWORD: " DISCOURSE\_SMTP\_ENABLE\_START\_TLS:…

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## [Which environment variables are mandatory?](https://meta.discourse.org/t/which-environment-variables-are-mandatory/201575)

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**Author:** [@tom-richter](https://meta.discourse.org/u/tom-richter)\
**Replies:** 2\
**Last updated:** [August 24, 2021, 6:43pm UTC](https://meta.discourse.org/t/which-environment-variables-are-mandatory/201575 "2021-08-24T18:43:44Z")

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Hi, I want to deploy Discourse on render.com: Docs + Quickstarts | Render. I would like to know which environment variables are mandatory. Do I need the SMTP variables DISCOURSE\_SMTP\_ADDRESS, DISCOURSE\_SMTP\_DOMAIN, DISC…

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## [Run a Hotjar script via Google Tag Manager](https://meta.discourse.org/t/run-a-hotjar-script-via-google-tag-manager/201531)

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**Author:** [@BCUK](https://meta.discourse.org/u/BCUK)\
**Replies:** 1\
**Last updated:** [August 24, 2021, 5:14pm UTC](https://meta.discourse.org/t/run-a-hotjar-script-via-google-tag-manager/201531 "2021-08-24T17:14:55Z")

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I’m trying to deploy a hotjar script for a pop up survey to my forum on discourse using Google Tag Manager, as I’ve done with success on numerous sites before. For some reason HotJar verifies its tags as being present bu…

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## [Including SVG graphics in posts](https://meta.discourse.org/t/including-svg-graphics-in-posts/101616)

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**Author:** [@mehmet](https://meta.discourse.org/u/mehmet)\
**Replies:** 6\
**Last updated:** [November 9, 2018, 4:46pm UTC](https://meta.discourse.org/t/including-svg-graphics-in-posts/101616 "2018-11-09T16:46:40Z")

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I have a host site, and a discourse site; each is hosted on a AWS EC2 unit. The host site is a data dashboard for schools, and I want to use the discourse site for discussing the data. For example, a user will click on a…

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## [Redirect a tag page to a custom URL?](https://meta.discourse.org/t/redirect-a-tag-page-to-a-custom-url/164514)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 7\
**Last updated:** [August 24, 2021, 10:51am UTC](https://meta.discourse.org/t/redirect-a-tag-page-to-a-custom-url/164514 "2021-08-24T10:51:18Z")

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Hi, I would like to redirect /tag/offer to tags/c/trading-post/18/offer. Is such a thing possible? I tried in Customize → Permalinks, but it didn’t work.

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## [Troubleshooting omitted content from incoming emails](https://meta.discourse.org/t/troubleshooting-omitted-content-from-incoming-emails/201266)

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**Author:** [@Simon\_Manning](https://meta.discourse.org/u/Simon_Manning)\
**Replies:** 2\
**Last updated:** [August 23, 2021, 9:45pm UTC](https://meta.discourse.org/t/troubleshooting-omitted-content-from-incoming-emails/201266 "2021-08-23T21:45:34Z")

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I’m looking into some posts that have content omitted from them after importing emails from a mailing list. Some emails wrap headings/sections with “~~~~~~~~~~~~~~~~” lines and the first occurrence of that on its own lin…

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## [Is It Possible to Bulk Create Threads for Many WordPress Posts? SQL Maybe?](https://meta.discourse.org/t/is-it-possible-to-bulk-create-threads-for-many-wordpress-posts-sql-maybe/201210)

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**Author:** [@Seal](https://meta.discourse.org/u/Seal)\
**Replies:** 6\
**Last updated:** [August 23, 2021, 9:11pm UTC](https://meta.discourse.org/t/is-it-possible-to-bulk-create-threads-for-many-wordpress-posts-sql-maybe/201210 "2021-08-23T21:11:40Z")

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I have a WP site that has 1000ish old posts. I would like to bulk create Discourse comments threads for all of them. It appears that I can edit and save each post, and this would create a new comments thread if the setti…

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## [Adsense in subdomain](https://meta.discourse.org/t/adsense-in-subdomain/124906)

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**Author:** [@TowerBR](https://meta.discourse.org/u/TowerBR)\
**Replies:** 5\
**Last updated:** [August 23, 2021, 9:10pm UTC](https://meta.discourse.org/t/adsense-in-subdomain/124906 "2021-08-23T21:10:26Z")

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I’m setting up a new community with the adsense plugin. A basic question: my community is on community.mysite.com, but adsense won’t let me register subdomains. How do I do?

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## [Add Anchor ID to Text](https://meta.discourse.org/t/add-anchor-id-to-text/201393)

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**Author:** [@fyodorovich](https://meta.discourse.org/u/fyodorovich)\
**Replies:** 4\
**Last updated:** [August 23, 2021, 7:37am UTC](https://meta.discourse.org/t/add-anchor-id-to-text/201393 "2021-08-23T07:37:56Z")

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Did this ever become a reality? I can see deep links to Headings working in my TOS. However, when I try to create deep link to inline elements, such as span or anchors, the ID is stripped from the tag, making the link …

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