# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=469

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 470

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## ["Assigning" comments to another user](https://meta.discourse.org/t/assigning-comments-to-another-user/200315)

<div class="topic-metadata">

**Author:** [@jbrains](https://meta.discourse.org/u/jbrains)\
**Replies:** 2\
**Last updated:** [August 13, 2021, 9:20pm UTC](https://meta.discourse.org/t/assigning-comments-to-another-user/200315 "2021-08-13T21:20:57Z")

</div>

I’m migrating comments from Disqus as I’m migrating articles into a private Discourse site. I don’t want to mechanically import Disqus comments, but rather I’m moving them by hand for various reasons. I’d like to be able…

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## [Can I debug Scss in theme components?](https://meta.discourse.org/t/can-i-debug-scss-in-theme-components/200332)

<div class="topic-metadata">

**Author:** [@manuel](https://meta.discourse.org/u/manuel)\
**Replies:** 2\
**Last updated:** [August 13, 2021, 7:39pm UTC](https://meta.discourse.org/t/can-i-debug-scss-in-theme-components/200332 "2021-08-13T19:39:40Z")

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I want to use variables from theme settings in Scss functions. I’d like to be able to debug the variables, but the only way that I found so far is replicating the code in dedicated files outside of the component and decl…

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## [Level-0 users don't have the next trust level "requirements" button](https://meta.discourse.org/t/level-0-users-dont-have-the-next-trust-level-requirements-button/200237)

<div class="topic-metadata">

**Author:** [@craigconstantine](https://meta.discourse.org/u/craigconstantine)\
**Replies:** 3\
**Last updated:** [August 13, 2021, 4:45pm UTC](https://meta.discourse.org/t/level-0-users-dont-have-the-next-trust-level-requirements-button/200237 "2021-08-13T16:45:27Z")

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In the admin area for a user, there’s a button that reveals a report of what that user needs to accomplish to reach the next level: But, it’s not shown for level Zero users: Why?

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## [How to auto remove from groups when trust level falls?](https://meta.discourse.org/t/how-to-auto-remove-from-groups-when-trust-level-falls/200231)

<div class="topic-metadata">

**Author:** [@Garrick](https://meta.discourse.org/u/Garrick)\
**Replies:** 6\
**Last updated:** [August 13, 2021, 3:04pm UTC](https://meta.discourse.org/t/how-to-auto-remove-from-groups-when-trust-level-falls/200231 "2021-08-13T15:04:05Z")

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Im having to manually go thru users and unlock their override that someone gave them, but they still belong to the groups even tho the trust level shows lvl 1. How to reset the groups so only people of that trust level a…

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## [How to revert from initial bad color configuration](https://meta.discourse.org/t/how-to-revert-from-initial-bad-color-configuration/200019)

<div class="topic-metadata">

**Author:** [@adriatic](https://meta.discourse.org/u/adriatic)\
**Replies:** 4\
**Last updated:** [August 12, 2021, 9:22pm UTC](https://meta.discourse.org/t/how-to-revert-from-initial-bad-color-configuration/200019 "2021-08-12T21:22:14Z")

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I rushed to set few colors and icons right after initial install - and now I really to not like it (here is a sample) I know that with an empty site, the simplest thing would be to run ./launcher rebuild app in the c…

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## [Repetitive Notification Issue with follow plugin?](https://meta.discourse.org/t/repetitive-notification-issue-with-follow-plugin/165461)

<div class="topic-metadata">

**Author:** [@SJack](https://meta.discourse.org/u/SJack)\
**Replies:** 5\
**Last updated:** [August 12, 2021, 8:41pm UTC](https://meta.discourse.org/t/repetitive-notification-issue-with-follow-plugin/165461 "2021-08-12T20:41:51Z")

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Hi everyone Previous notifications come back as notifications after a certain period of time. What could be the porblem?

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## [Discourse user email rejected by recipients what is the best practice for this user](https://meta.discourse.org/t/discourse-user-email-rejected-by-recipients-what-is-the-best-practice-for-this-user/200222)

<div class="topic-metadata">

**Author:** [@honeymoose](https://meta.discourse.org/u/honeymoose)\
**Replies:** 6\
**Last updated:** [August 12, 2021, 5:39pm UTC](https://meta.discourse.org/t/discourse-user-email-rejected-by-recipients-what-is-the-best-practice-for-this-user/200222 "2021-08-12T17:39:26Z")

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中文标题【 Discourse 用户的邮件无法投递的时候如何处理】 Discourse 对邮件的依赖程度是非常高的。 通常来说用户可能会因为你的网站发送邮件过多而拒收，这个时候如果你使用的是第三方的邮件服务器的话，通常在日志上会显示拒绝。 对拒绝的邮件我们通常还是希望留住这个用户不要删除。 根据 Discourse 的后台，我们考古后发现有一个 Deactivate Account 功能。 这个功能应该对用户进行取消激活，用户…

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## [Install all plugins](https://meta.discourse.org/t/install-all-plugins/200132)

<div class="topic-metadata">

**Author:** [@OverseersMight](https://meta.discourse.org/u/OverseersMight)\
**Replies:** 4\
**Last updated:** [August 12, 2021, 2:57pm UTC](https://meta.discourse.org/t/install-all-plugins/200132 "2021-08-12T14:57:30Z")

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How would I install all the plugins here as if they were part of my app.yml? https://github.com/discourse/all-the-plugins I tried inserting the command provided in my yml as: hooks: after\_code: - exec: c…

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## [Is it possible to unlock all members at certain trust level?](https://meta.discourse.org/t/is-it-possible-to-unlock-all-members-at-certain-trust-level/200167)

<div class="topic-metadata">

**Author:** [@Garrick](https://meta.discourse.org/u/Garrick)\
**Replies:** 3\
**Last updated:** [August 12, 2021, 10:23am UTC](https://meta.discourse.org/t/is-it-possible-to-unlock-all-members-at-certain-trust-level/200167 "2021-08-12T10:23:00Z")

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I need to go thru hundreds of users at tl3 and unlock them. Is there way to unlock all of those so I dont need to do it one by one?

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## [Badge image dimensions](https://meta.discourse.org/t/badge-image-dimensions/186142)

<div class="topic-metadata">

**Author:** [@Richie](https://meta.discourse.org/u/Richie)\
**Replies:** 2\
**Last updated:** [August 12, 2021, 9:28am UTC](https://meta.discourse.org/t/badge-image-dimensions/186142 "2021-08-12T09:28:31Z")

</div>

Hi everyone, Six years further on from: Is 50x50 still the recommended badge image upload dimensions? :thinking:

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## [Path of theme components](https://meta.discourse.org/t/path-of-theme-components/198110)

<div class="topic-metadata">

**Author:** [@daemon](https://meta.discourse.org/u/daemon)\
**Replies:** 19\
**Last updated:** [August 12, 2021, 5:32am UTC](https://meta.discourse.org/t/path-of-theme-components/198110 "2021-08-12T05:32:07Z")

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Hi! I want to upgrade to the latest version, but I have some issues with some theme components. They’re all my own components and I moved them from GitHub to GitLab. Now if I want to upgrade discourse (not from within …

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## [Notifying my support team when a new post/topic is created](https://meta.discourse.org/t/notifying-my-support-team-when-a-new-post-topic-is-created/199979)

<div class="topic-metadata">

**Author:** [@Kaushik\_Vikram\_Balaj](https://meta.discourse.org/u/Kaushik_Vikram_Balaj)\
**Replies:** 5\
**Last updated:** [August 11, 2021, 10:56pm UTC](https://meta.discourse.org/t/notifying-my-support-team-when-a-new-post-topic-is-created/199979 "2021-08-11T22:56:32Z")

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My requirement is that I want our support team to get notified whenever a new post is posted under any category. Can you help me automate all the new posts to be directly sent to support@surveysparrow.com as in when they…

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## [SMTP 503 5.5.1 Error: authentication not enabled](https://meta.discourse.org/t/smtp-503-5-5-1-error-authentication-not-enabled/199006)

<div class="topic-metadata">

**Author:** [@tiagofreitas87](https://meta.discourse.org/u/tiagofreitas87)\
**Replies:** 9\
**Last updated:** [August 11, 2021, 10:45pm UTC](https://meta.discourse.org/t/smtp-503-5-5-1-error-authentication-not-enabled/199006 "2021-08-11T22:45:26Z")

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I am using a local postfix smtp and getting this error: 503 5.5.1 Error: authentication not enabled DISCOURSE\_SMTP\_ADDRESS: mail.xxx.net DISCOURSE\_SMTP\_PORT: 587 DISCOURSE\_SMTP\_USER\_NAME: resources@xxx.net DISCOURSE…

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## [Error: PG::UndefinedColumn. Custom field not creating column](https://meta.discourse.org/t/error-pg-undefinedcolumn-custom-field-not-creating-column/200115)

<div class="topic-metadata">

**Author:** [@JQ331](https://meta.discourse.org/u/JQ331)\
**Replies:** 4\
**Last updated:** [August 11, 2021, 10:29pm UTC](https://meta.discourse.org/t/error-pg-undefinedcolumn-custom-field-not-creating-column/200115 "2021-08-11T22:29:45Z")

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Do topic custom fields add a column to the topics model? I am getting an error saying no, and I’m trying to figure out what to do about it. I have created a topic custom field in development, following here. Let’s cal…

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## [Decoding "upload://" identifier to url](https://meta.discourse.org/t/decoding-upload-identifier-to-url/200117)

<div class="topic-metadata">

**Author:** [@amotl](https://meta.discourse.org/u/amotl)\
**Replies:** 3\
**Last updated:** [August 11, 2021, 9:48pm UTC](https://meta.discourse.org/t/decoding-upload-identifier-to-url/200117 "2021-08-11T21:48:56Z")

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Hi there, we tried our best to search the forum for any pointers regarding our question but haven’t been able to find the right answer. Sorry to bother you with something which feels like an absolute beginners question. …

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## [Critical error on publish post to Discourse](https://meta.discourse.org/t/critical-error-on-publish-post-to-discourse/200009)

<div class="topic-metadata">

**Author:** [@oreillyc](https://meta.discourse.org/u/oreillyc)\
**Replies:** 2\
**Last updated:** [August 11, 2021, 6:07pm UTC](https://meta.discourse.org/t/critical-error-on-publish-post-to-discourse/200009 "2021-08-11T18:07:26Z")

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Using the lastest discouse and WP Discourse Wordpress plugin I get the following error when attempting to publish a post to discourse: An error of type E\_ERROR was caused in line 207 of the file /www/sociocracyforall\_67…

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## [Can we set the maximum number of post revisions to keep?](https://meta.discourse.org/t/can-we-set-the-maximum-number-of-post-revisions-to-keep/101236)

<div class="topic-metadata">

**Author:** [@xiasummer](https://meta.discourse.org/u/xiasummer)\
**Replies:** 1\
**Last updated:** [November 4, 2018, 4:34am UTC](https://meta.discourse.org/t/can-we-set-the-maximum-number-of-post-revisions-to-keep/101236 "2018-11-04T04:34:32Z")

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I see the posts in discourse can backup to see every edition of the post, every time we re-edit the post, the discourse will remember and can be backuped. But, there are some Wiki posts in my discourse that will be edit…

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## [Can I send message to who had the special badge automatically?](https://meta.discourse.org/t/can-i-send-message-to-who-had-the-special-badge-automatically/199954)

<div class="topic-metadata">

**Author:** [@zergzazs](https://meta.discourse.org/u/zergzazs)\
**Replies:** 2\
**Last updated:** [August 30, 2023, 3:18pm UTC](https://meta.discourse.org/t/can-i-send-message-to-who-had-the-special-badge-automatically/199954 "2023-08-30T15:18:34Z")

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We create a new badge for our users,and we want interaction with them when they get this badge, we think it will be more fun. 1.Can I send message to who get the specific badge at once? 2.Can system send them a message…

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## [Discourse update plugin without docker](https://meta.discourse.org/t/discourse-update-plugin-without-docker/199988)

<div class="topic-metadata">

**Author:** [@dan7](https://meta.discourse.org/u/dan7)\
**Replies:** 5\
**Last updated:** [August 10, 2021, 7:12pm UTC](https://meta.discourse.org/t/discourse-update-plugin-without-docker/199988 "2021-08-10T19:12:21Z")

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Hey folks i have installed discourse on ubuntu 18.04 server with out docker but in the mean time i need to upgrade the plugins , if any one could help i did use the following steps but seems doesn’t work ,

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## [What does "Show post granting badge on badge page" do?](https://meta.discourse.org/t/what-does-show-post-granting-badge-on-badge-page-do/43816)

<div class="topic-metadata">

**Author:** [@Stephen\_Gates](https://meta.discourse.org/u/Stephen_Gates)\
**Replies:** 2\
**Last updated:** [August 10, 2021, 4:31pm UTC](https://meta.discourse.org/t/what-does-show-post-granting-badge-on-badge-page-do/43816 "2021-08-10T16:31:22Z")

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In Admin/Badges there is a checkbox option Show post granting badge on badge page I can’t figure out what it does - any clues?

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## [Posting / category creation -\> 404](https://meta.discourse.org/t/posting-category-creation-404/199553)

<div class="topic-metadata">

**Author:** [@helmi](https://meta.discourse.org/u/helmi)\
**Replies:** 1\
**Last updated:** [August 10, 2021, 12:57pm UTC](https://meta.discourse.org/t/posting-category-creation-404/199553 "2021-08-10T12:57:51Z")

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I just created a staging copy of a working forum. Changes compared to the live forums are as follows: different FQDN (obviously) no SSL/LE (commented out both in the container yml) Mail switched from SES to Mailhog loc…

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## [Azure AD Authentication and Creation of User Account](https://meta.discourse.org/t/azure-ad-authentication-and-creation-of-user-account/199267)

<div class="topic-metadata">

**Author:** [@Sundaram\_Das](https://meta.discourse.org/u/Sundaram_Das)\
**Replies:** 5\
**Last updated:** [August 10, 2021, 12:29pm UTC](https://meta.discourse.org/t/azure-ad-authentication-and-creation-of-user-account/199267 "2021-08-10T12:29:47Z")

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Hi Team, I am using discourse in our organization and have a requirement to enable SSO using Azure AD. is there a guide on how I can enable single sign-on using Azure AD? Also, I have one more requirement, normally in d…

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## [Auto-Hide Post Editor Preview](https://meta.discourse.org/t/auto-hide-post-editor-preview/101206)

<div class="topic-metadata">

**Author:** [@rhrmn](https://meta.discourse.org/u/rhrmn)\
**Replies:** 11\
**Last updated:** [August 10, 2021, 12:17pm UTC](https://meta.discourse.org/t/auto-hide-post-editor-preview/101206 "2021-08-10T12:17:32Z")

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Is there a setting somewhere to auto-hide the post editor preview? Most of the time I do not need a preview of my post and would prefer if the preview was disabled by default.

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## [User anonymization and staff\_action\_logs](https://meta.discourse.org/t/user-anonymization-and-staff-action-logs/199582)

<div class="topic-metadata">

**Author:** [@blackbird](https://meta.discourse.org/u/blackbird)\
**Replies:** 6\
**Last updated:** [August 9, 2021, 11:39pm UTC](https://meta.discourse.org/t/user-anonymization-and-staff-action-logs/199582 "2021-08-09T23:39:11Z")

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Hi all, I found it odd, that after I anonymize a user I am still able to see an old user name and email linked to new “anonymized”, random username under admin/logs/staff\_action\_logs. It does not seem to me like it is…

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## [Sending emails not working](https://meta.discourse.org/t/sending-emails-not-working/149883)

<div class="topic-metadata">

**Author:** [@Kristian](https://meta.discourse.org/u/Kristian)\
**Replies:** 13\
**Last updated:** [August 9, 2021, 5:46pm UTC](https://meta.discourse.org/t/sending-emails-not-working/149883 "2021-08-09T17:46:49Z")

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My digitalocean discourse droplet can’t send mails. The error I get is: Delivered mail d8f9bf03-a3ce-4b42-8226-fc4f40a9c724@foo.barbar.com (5099.4ms) Job exception: 504 5.7.4 Unrecognized authentication type \[BL0PR0102…

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## [How to allow Cyrillic in usernames?](https://meta.discourse.org/t/how-to-allow-cyrillic-in-usernames/199816)

<div class="topic-metadata">

**Author:** [@Anatoliy](https://meta.discourse.org/u/Anatoliy)\
**Replies:** 2\
**Last updated:** [August 9, 2021, 1:35pm UTC](https://meta.discourse.org/t/how-to-allow-cyrillic-in-usernames/199816 "2021-08-09T13:35:50Z")

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Greetings! I’m totally new to Discourse. Just installed it on DigitalOcean. I chose Russian during set up steps, but the system doesn’t allow cyrillic letters for username. How can I change configuration so it would all…

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## [Hide user profile and from user page & user search](https://meta.discourse.org/t/hide-user-profile-and-from-user-page-user-search/41819)

<div class="topic-metadata">

**Author:** [@PeteB](https://meta.discourse.org/u/PeteB)\
**Replies:** 4\
**Last updated:** [August 9, 2021, 1:17pm UTC](https://meta.discourse.org/t/hide-user-profile-and-from-user-page-user-search/41819 "2021-08-09T13:17:42Z")

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Hi Is it possible to for users to hide their Discourse profile and hide themselves from the user page & user search? Secondly is it possible to give users read-only access? Finally can these setting be set via the API…

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## [DiscourseConnect Won't Let Me Log Back In](https://meta.discourse.org/t/discourseconnect-wont-let-me-log-back-in/199519)

<div class="topic-metadata">

**Author:** [@Seal](https://meta.discourse.org/u/Seal)\
**Replies:** 10\
**Last updated:** [August 9, 2021, 6:08am UTC](https://meta.discourse.org/t/discourseconnect-wont-let-me-log-back-in/199519 "2021-08-09T06:08:35Z")

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I must have screwed up the DiscourseConnect install using these instructions Fortunately, the instructions include a way to directly manipulate admin settings, but apparently the one I need specifically may have changed…

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## [Issue after upgrading discourse to a stable version](https://meta.discourse.org/t/issue-after-upgrading-discourse-to-a-stable-version/199132)

<div class="topic-metadata">

**Author:** [@Rahul\_Goswami](https://meta.discourse.org/u/Rahul_Goswami)\
**Replies:** 7\
**Last updated:** [August 9, 2021, 5:29am UTC](https://meta.discourse.org/t/issue-after-upgrading-discourse-to-a-stable-version/199132 "2021-08-09T05:29:59Z")

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Hi, Today I updated Discourse to a stable version 2.7.7, and after upgrading I received this error while activating a new account and here is the log tail ----- Failed to handle exception in exception app middleware…

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## [Clarification on Topic/Post Persistence](https://meta.discourse.org/t/clarification-on-topic-post-persistence/199435)

<div class="topic-metadata">

**Author:** [@tmb-ltsdw](https://meta.discourse.org/u/tmb-ltsdw)\
**Replies:** 2\
**Last updated:** [August 9, 2021, 4:49am UTC](https://meta.discourse.org/t/clarification-on-topic-post-persistence/199435 "2021-08-09T04:49:18Z")

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Hi I just wanted to clarify something regarding Topic/Post persistence as I found a fair bit of posts indicating that topic/posts are soft-deleted in the database Ref1 Ref2. Firstly let me state the requirement - For c…

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