# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=478

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 479

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## [Moderators cannot moderate some categories?](https://meta.discourse.org/t/moderators-cannot-moderate-some-categories/195884)

<div class="topic-metadata">

**Author:** [@Pandabear](https://meta.discourse.org/u/Pandabear)\
**Replies:** 3\
**Last updated:** [July 3, 2021, 8:49pm UTC](https://meta.discourse.org/t/moderators-cannot-moderate-some-categories/195884 "2021-07-03T20:49:10Z")

</div>

There is one category that I would like moderators not to be able to moderate, nor delete messages. And it should only be me who gets the flags. Thank you very much or is there something similar?

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## [Clearing the text from the shortcode](https://meta.discourse.org/t/clearing-the-text-from-the-shortcode/58036)

<div class="topic-metadata">

**Author:** [@11145](https://meta.discourse.org/u/11145)\
**Replies:** 7\
**Last updated:** [February 12, 2018, 11:38am UTC](https://meta.discourse.org/t/clearing-the-text-from-the-shortcode/58036 "2018-02-12T11:38:36Z")

</div>

When publishing the announcement on a wordpress discourse, I would like to clean up automatically from the text shortcode. \[vc\_row\]\[vc\_column\]\[vc\_column\_text\]

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## [550 Bad HELO - Host impersonating hostname](https://meta.discourse.org/t/550-bad-helo-host-impersonating-hostname/195811)

<div class="topic-metadata">

**Author:** [@Codes09](https://meta.discourse.org/u/Codes09)\
**Replies:** 2\
**Last updated:** [July 3, 2021, 4:06pm UTC](https://meta.discourse.org/t/550-bad-helo-host-impersonating-hostname/195811 "2021-07-03T16:06:40Z")

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I’m getting a Bad HELO error after setting up Discourse. I’ve done some digging and found that this can be an issue if the reverse DNS does not match the hostname in some cases. In my case my config has the mailserver …

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## [Add text to top navbar to the left of login/signup buttons](https://meta.discourse.org/t/add-text-to-top-navbar-to-the-left-of-login-signup-buttons/102330)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 2\
**Last updated:** [November 20, 2018, 6:24pm UTC](https://meta.discourse.org/t/add-text-to-top-navbar-to-the-left-of-login-signup-buttons/102330 "2018-11-20T18:24:33Z")

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I’m trying to add a tagline to the top line to the right of the site logo, right justified up against the stuff at the right. My current solution works, but breaks if you’re not logged in. header \<div id="top-navbar" cl…

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## [Invite users and bypass user fields?](https://meta.discourse.org/t/invite-users-and-bypass-user-fields/99338)

<div class="topic-metadata">

**Author:** [@jaron](https://meta.discourse.org/u/jaron)\
**Replies:** 3\
**Last updated:** [October 12, 2018, 10:38am UTC](https://meta.discourse.org/t/invite-users-and-bypass-user-fields/99338 "2018-10-12T10:38:20Z")

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I apologize if this has been answered somewhere—I have tried to search everywhere I can think of. I’m wondering if it’s possible to invite users to join a members-only board, and allow them to bypass the required user f…

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## [How can I bulk-delete topics?](https://meta.discourse.org/t/how-can-i-bulk-delete-topics/195791)

<div class="topic-metadata">

**Author:** [@vagosduke](https://meta.discourse.org/u/vagosduke)\
**Replies:** 2\
**Last updated:** [July 3, 2021, 7:31am UTC](https://meta.discourse.org/t/how-can-i-bulk-delete-topics/195791 "2021-07-03T07:31:41Z")

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I am aware of a bulk-select feature (Batch Delete topics in a category? - #47 by jomaxro) that presumably has been implemented a long time ago, but I am not sure how to enable this on my site. Can anyone help? I don’t se…

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## [Received a reprimand from Facebook because of the first share badge when using FB login. How to proceed?](https://meta.discourse.org/t/received-a-reprimand-from-facebook-because-of-the-first-share-badge-when-using-fb-login-how-to-proceed/195395)

<div class="topic-metadata">

**Author:** [@rsmithlal](https://meta.discourse.org/u/rsmithlal)\
**Replies:** 16\
**Last updated:** [July 2, 2021, 5:41pm UTC](https://meta.discourse.org/t/received-a-reprimand-from-facebook-because-of-the-first-share-badge-when-using-fb-login-how-to-proceed/195395 "2021-07-02T17:41:11Z")

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Hi folks, I received an email from Facebook saying that the FB app I’m using for social login is in violation of their incentive policies because Discourse rewards users with a badge for the first share, and this is aga…

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## ['Blocked loading mixed active content' issue related to fonts](https://meta.discourse.org/t/blocked-loading-mixed-active-content-issue-related-to-fonts/195711)

<div class="topic-metadata">

**Author:** [@4ong](https://meta.discourse.org/u/4ong)\
**Replies:** 7\
**Last updated:** [July 2, 2021, 2:23am UTC](https://meta.discourse.org/t/blocked-loading-mixed-active-content-issue-related-to-fonts/195711 "2021-07-02T02:23:48Z")

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I see next errors in browser console. But I can’t find how to fix that - everything works fine, https:// from the beginning. I’ve tried to relaunch wizard to use different fonts - but it doesn’t help. Any ideas how can…

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## [New pending application generates staff notification](https://meta.discourse.org/t/new-pending-application-generates-staff-notification/195759)

<div class="topic-metadata">

**Author:** [@robbie.morrison](https://meta.discourse.org/u/robbie.morrison)\
**Replies:** 4\
**Last updated:** [July 2, 2021, 3:21pm UTC](https://meta.discourse.org/t/new-pending-application-generates-staff-notification/195759 "2021-07-02T15:21:18Z")

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Hi community Is it possible for each new pending application to generate a notification to @staff — or even to a specific administrator — upon submission? Or alternatively, to a nomindated email address. We rotate the…

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## [Port 443 of computer does not appear to be accessible using](https://meta.discourse.org/t/port-443-of-computer-does-not-appear-to-be-accessible-using/160267)

<div class="topic-metadata">

**Author:** [@MostafaXdev](https://meta.discourse.org/u/MostafaXdev)\
**Replies:** 26\
**Last updated:** [July 2, 2021, 2:51pm UTC](https://meta.discourse.org/t/port-443-of-computer-does-not-appear-to-be-accessible-using/160267 "2021-07-02T14:51:47Z")

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I keep getting this error, every time I run ./discourse-setup Any solution? (I added a dns A record that points to my VM’s ip). Checking your domain name . . . WARNING: Port 443 of computer does not appear to be accessi…

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## [Robots.txt: Is it possible to exclude indexing of a specific category by a specific search engine?](https://meta.discourse.org/t/robots-txt-is-it-possible-to-exclude-indexing-of-a-specific-category-by-a-specific-search-engine/99326)

<div class="topic-metadata">

**Author:** [@southpaw](https://meta.discourse.org/u/southpaw)\
**Replies:** 6\
**Last updated:** [October 12, 2018, 3:23am UTC](https://meta.discourse.org/t/robots-txt-is-it-possible-to-exclude-indexing-of-a-specific-category-by-a-specific-search-engine/99326 "2018-10-12T03:23:40Z")

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I’m a little hesitant to ask this question, because previous topics I’ve read about modifying robots.txt seem to cause annoyance, but here we go… :crossed\_fingers: We use a unified search in our knowledge base. Search r…

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## [Unable to login](https://meta.discourse.org/t/unable-to-login/195054)

<div class="topic-metadata">

**Author:** [@Myalden](https://meta.discourse.org/u/Myalden)\
**Replies:** 6\
**Last updated:** [July 2, 2021, 10:32am UTC](https://meta.discourse.org/t/unable-to-login/195054 "2021-07-02T10:32:29Z")

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Hi, Just installed Discourse 2.8 beta on my new server. I got the SSL cert installed and SMTP works well. Trying to log in today I got “Incorrect username, email or password” message… Then I clicked on forgot password,…

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## [Shortcuts messing with canvas focus](https://meta.discourse.org/t/shortcuts-messing-with-canvas-focus/195742)

<div class="topic-metadata">

**Author:** [@morgoth90](https://meta.discourse.org/u/morgoth90)\
**Replies:** 1\
**Last updated:** [July 2, 2021, 8:49am UTC](https://meta.discourse.org/t/shortcuts-messing-with-canvas-focus/195742 "2021-07-02T08:49:28Z")

</div>

I have added a webgl canvas on the top, the keyboard input works fine but I’m having a problem: when the canvas is focused discourse still trigger the keyboard shortcuts. It’s possible to disable all the shortcuts? Alt…

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## [Which plugin to create a paywall?](https://meta.discourse.org/t/which-plugin-to-create-a-paywall/55806)

<div class="topic-metadata">

**Author:** [@CamilleRoux](https://meta.discourse.org/u/CamilleRoux)\
**Replies:** 6\
**Last updated:** [January 9, 2018, 8:21am UTC](https://meta.discourse.org/t/which-plugin-to-create-a-paywall/55806 "2018-01-09T08:21:23Z")

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Hi, I’d to create a premium section on a discourse forum for members who pay a monthly subscription. What is the best plugin to to that? Here are the features I need: price in euros translated or translatable in Fren…

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## [Error upgrading to 2.8.0 Beta 2 due to deprecated plugin](https://meta.discourse.org/t/error-upgrading-to-2-8-0-beta-2-due-to-deprecated-plugin/195701)

<div class="topic-metadata">

**Author:** [@agf1997](https://meta.discourse.org/u/agf1997)\
**Replies:** 2\
**Last updated:** [July 1, 2021, 9:43pm UTC](https://meta.discourse.org/t/error-upgrading-to-2-8-0-beta-2-due-to-deprecated-plugin/195701 "2021-07-01T21:43:13Z")

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FAILED -------------------- Pups::ExecError: cd /var/www/discourse && su discourse -c 'bundle exec rake db:migrate' failed with return #\<Process::Status: pid 3801 exit 1\> Location of failure: /pups/lib/pups/exec\_command.…

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## [Where can I edit Discobot welcome post text?](https://meta.discourse.org/t/where-can-i-edit-discobot-welcome-post-text/99291)

<div class="topic-metadata">

**Author:** [@cori\_online](https://meta.discourse.org/u/cori_online)\
**Replies:** 2\
**Last updated:** [October 11, 2018, 11:14pm UTC](https://meta.discourse.org/t/where-can-i-edit-discobot-welcome-post-text/99291 "2018-10-11T23:14:33Z")

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If discobot discourse narrative bot welcome post type is set to Send all new users a welcome message with a quick start guide where/how can I edit the welcome message text? Thanks in advance!

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## [Discourse installation fails on database migration](https://meta.discourse.org/t/discourse-installation-fails-on-database-migration/194867)

<div class="topic-metadata">

**Author:** [@mihco](https://meta.discourse.org/u/mihco)\
**Replies:** 5\
**Last updated:** [July 1, 2021, 3:24pm UTC](https://meta.discourse.org/t/discourse-installation-fails-on-database-migration/194867 "2021-07-01T15:24:10Z")

</div>

Hello, I’m attempting to install Discourse for development on my PC, however running bundle exec rake db:migrate causes this error to appear: ArgumentError: wrong number of arguments (given 1, expected 0; required keywo…

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## [User Directory: Disabling "Sensitive" Columns Globally](https://meta.discourse.org/t/user-directory-disabling-sensitive-columns-globally/195522)

<div class="topic-metadata">

**Author:** [@deeplow](https://meta.discourse.org/u/deeplow)\
**Replies:** 6\
**Last updated:** [July 1, 2021, 2:36pm UTC](https://meta.discourse.org/t/user-directory-disabling-sensitive-columns-globally/195522 "2021-07-01T14:36:37Z")

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Continuing the discussion from New Leaderboard/User Directory Features :tada:: Now that we have this feature, it would be nice if there were a setting to prevent users from viewing certain columns. For example, the “To…

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## [Who's online avatars not refresh](https://meta.discourse.org/t/whos-online-avatars-not-refresh/195500)

<div class="topic-metadata">

**Author:** [@Don](https://meta.discourse.org/u/Don)\
**Replies:** 2\
**Last updated:** [July 1, 2021, 10:29am UTC](https://meta.discourse.org/t/whos-online-avatars-not-refresh/195500 "2021-07-01T10:29:18Z")

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Hi there, After the latest update which was yesterday Updates to work in latest Discourse release / Ember CLI (#35) · discourse/discourse-whos-online@2718393 · GitHub Who’s Online Plugin. Online users section top of the…

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## [I often get "No users currently online" though it should not display anything](https://meta.discourse.org/t/i-often-get-no-users-currently-online-though-it-should-not-display-anything/166276)

<div class="topic-metadata">

**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 9\
**Last updated:** [July 1, 2021, 10:00am UTC](https://meta.discourse.org/t/i-often-get-no-users-currently-online-though-it-should-not-display-anything/166276 "2021-07-01T10:00:28Z")

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It seems to happen when I’m connected and the number of total connected people decreases under the threshold of whos online minimum display. Is there a way to completely hide this message?

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## [Failed to Bootstrap, due to discourse-alt-logo theme component](https://meta.discourse.org/t/failed-to-bootstrap-due-to-discourse-alt-logo-theme-component/195537)

<div class="topic-metadata">

**Author:** [@davidkingham](https://meta.discourse.org/u/davidkingham)\
**Replies:** 7\
**Last updated:** [June 30, 2021, 10:15pm UTC](https://meta.discourse.org/t/failed-to-bootstrap-due-to-discourse-alt-logo-theme-component/195537 "2021-06-30T22:15:42Z")

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I tried upgrading this morning via the UI which failed so I did a rebuild which also failed. I disabled all plugins and it still fails. Looking through the logs it appears the db may be corrupt? Any other ideas? I, \[20…

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## [Modifying UI Text](https://meta.discourse.org/t/modifying-ui-text/195559)

<div class="topic-metadata">

**Author:** [@kmenthol](https://meta.discourse.org/u/kmenthol)\
**Replies:** 1\
**Last updated:** [June 30, 2021, 10:00pm UTC](https://meta.discourse.org/t/modifying-ui-text/195559 "2021-06-30T22:00:17Z")

</div>

What’s the best way to modify UI text? For example, I want to replace “All Categories, All Tags, +New Topic” among other text, without reverting it in automatic updates. Kenji Menthol

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## [403 Error when checking for new version](https://meta.discourse.org/t/403-error-when-checking-for-new-version/99235)

<div class="topic-metadata">

**Author:** [@99darwin](https://meta.discourse.org/u/99darwin)\
**Replies:** 1\
**Last updated:** [October 11, 2018, 12:47pm UTC](https://meta.discourse.org/t/403-error-when-checking-for-new-version/99235 "2018-10-11T12:47:31Z")

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I am attempting to upgrade my Discourse instance, however, it hangs when checking for a new version: The inspector reveals a 403 error: I haven’t been able to find any solution to this issue in my searches. Thanks …

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## [Using Zapier without being admin](https://meta.discourse.org/t/using-zapier-without-being-admin/195176)

<div class="topic-metadata">

**Author:** [@DaniGA](https://meta.discourse.org/u/DaniGA)\
**Replies:** 3\
**Last updated:** [June 30, 2021, 6:20pm UTC](https://meta.discourse.org/t/using-zapier-without-being-admin/195176 "2021-06-30T18:20:45Z")

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Hi there. I am a regular user in a Discourse forum who wants to receive posts from certain categories on my Discord using Zapier. I asked the site admin for the key/user key with read permissions and he gave me a couple…

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## [Does changing the default digest overrides user's chosen settings?](https://meta.discourse.org/t/does-changing-the-default-digest-overrides-users-chosen-settings/195414)

<div class="topic-metadata">

**Author:** [@sok777](https://meta.discourse.org/u/sok777)\
**Replies:** 2\
**Last updated:** [June 30, 2021, 5:02pm UTC](https://meta.discourse.org/t/does-changing-the-default-digest-overrides-users-chosen-settings/195414 "2021-06-30T17:02:01Z")

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We want to change the frequency of digest from daily to weekly. My question is: if a user set it to ‘never’ or to ‘every hour’ would this override their chosen setting? Or would this only apply to users who are on the “…

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## [Help needed with theming and logo](https://meta.discourse.org/t/help-needed-with-theming-and-logo/195035)

<div class="topic-metadata">

**Author:** [@Planktro\_Neum](https://meta.discourse.org/u/Planktro_Neum)\
**Replies:** 5\
**Last updated:** [June 30, 2021, 5:01pm UTC](https://meta.discourse.org/t/help-needed-with-theming-and-logo/195035 "2021-06-30T17:01:51Z")

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Hi everyone hope you are well… I’m currently new to admin status on the website I’m on ( and new to css ), I’m adding new styles, etc but there’s one more thing I’d like to change but I cannot find out how to do it, eit…

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## [Admin sso and group permissions](https://meta.discourse.org/t/admin-sso-and-group-permissions/195495)

<div class="topic-metadata">

**Author:** [@jsouthall](https://meta.discourse.org/u/jsouthall)\
**Replies:** 2\
**Last updated:** [June 30, 2021, 2:52pm UTC](https://meta.discourse.org/t/admin-sso-and-group-permissions/195495 "2021-06-30T14:52:09Z")

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Hi I have found behavior wherein my group memberships are disappearing. The scenario is that sometimes I add the “admin” parameter to my sso login for testing purposes. When I revoke admin afterwards, my group membershi…

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## [E-mail notifications when members are mentioned](https://meta.discourse.org/t/e-mail-notifications-when-members-are-mentioned/191175)

<div class="topic-metadata">

**Author:** [@Richard\_Millington](https://meta.discourse.org/u/Richard_Millington)\
**Replies:** 7\
**Last updated:** [June 30, 2021, 1:14pm UTC](https://meta.discourse.org/t/e-mail-notifications-when-members-are-mentioned/191175 "2021-06-30T13:14:54Z")

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Feels like a silly question, but I can’t find the setting for this - and the last posts were from a few years ago. How do I make sure members get an email notification when they are are @mentioned within the community? …

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## [How is Discourse Search implemented?](https://meta.discourse.org/t/how-is-discourse-search-implemented/195320)

<div class="topic-metadata">

**Author:** [@Yashi12](https://meta.discourse.org/u/Yashi12)\
**Replies:** 2\
**Last updated:** [June 30, 2021, 8:35am UTC](https://meta.discourse.org/t/how-is-discourse-search-implemented/195320 "2021-06-30T08:35:40Z")

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What kind of Search algorithm Discourse uses, for recommending similar topics. Can someone guide me with it, I want to improve it, further.

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## [DiscourseHub not on Linux?](https://meta.discourse.org/t/discoursehub-not-on-linux/195464)

<div class="topic-metadata">

**Author:** [@philip\_rhoades](https://meta.discourse.org/u/philip_rhoades)\
**Replies:** 0\
**Last updated:** [June 30, 2021, 8:31am UTC](https://meta.discourse.org/t/discoursehub-not-on-linux/195464 "2021-06-30T08:31:52Z")

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People, I love this app on Android but it doesn’t appear to be available for Linux desktops? - why not? - could it be done as a Chrome Extension? ATM, on the desktop, I have a window with all my (27) Discourse sites in…

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