# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=48

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 49

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## [How to hide topic title shifts to header while scrolling](https://meta.discourse.org/t/how-to-hide-topic-title-shifts-to-header-while-scrolling/388468)

<div class="topic-metadata">

**Author:** [@saish](https://meta.discourse.org/u/saish)\
**Replies:** 2\
**Last updated:** [November 14, 2025, 2:54pm UTC](https://meta.discourse.org/t/how-to-hide-topic-title-shifts-to-header-while-scrolling/388468 "2025-11-14T14:54:44Z")

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When I scroll on the topic page, the title shifts into the header, which I would like to prevent. Is there a setting or any other solution that can help me achieve this?

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## [Text-Preview on kanban cards](https://meta.discourse.org/t/text-preview-on-kanban-cards/370808)

<div class="topic-metadata">

**Author:** [@jonasnaue](https://meta.discourse.org/u/jonasnaue)\
**Replies:** 4\
**Last updated:** [November 14, 2025, 2:29pm UTC](https://meta.discourse.org/t/text-preview-on-kanban-cards/370808 "2025-11-14T14:29:44Z")

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Hey y’all, I was pretty sure that, when I installed kanban, it had the feature of previewing the first few lines of text? It just seems to be gone. Tried reinstalling, nothing happend. Does anyone know how to fix this? …

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## [Does Discourse support OTP signups](https://meta.discourse.org/t/does-discourse-support-otp-signups/372297)

<div class="topic-metadata">

**Author:** [@MihirR](https://meta.discourse.org/u/MihirR)\
**Replies:** 3\
**Last updated:** [November 14, 2025, 3:54am UTC](https://meta.discourse.org/t/does-discourse-support-otp-signups/372297 "2025-11-14T03:54:39Z")

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Does Discourse allow OTP-based signups? Or is it strictly through a link only?

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## [ETA on safari playback issues?](https://meta.discourse.org/t/eta-on-safari-playback-issues/388277)

<div class="topic-metadata">

**Author:** [@tsk](https://meta.discourse.org/u/tsk)\
**Replies:** 13\
**Last updated:** [November 13, 2025, 8:41pm UTC](https://meta.discourse.org/t/eta-on-safari-playback-issues/388277 "2025-11-13T20:41:51Z")

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I need to watch meme videos posted by my friends. Please attended to this issue with utmost urgency. Thank you.

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## [Discourse customize theme with private git repo](https://meta.discourse.org/t/discourse-customize-theme-with-private-git-repo/351574)

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**Author:** [@Learnmore\_smart](https://meta.discourse.org/u/Learnmore_smart)\
**Replies:** 8\
**Last updated:** [March 3, 2025, 8:02pm UTC](https://meta.discourse.org/t/discourse-customize-theme-with-private-git-repo/351574 "2025-03-03T20:02:50Z")

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Hi! “The theme cannot be installed because the Git repository is inaccessible. Are you sure you want to continue installing it?” Why do I receive this error when importing theme from private github repo? I used the co…

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## [Discourse Productive Instance 1:1 Migrate to Test Server](https://meta.discourse.org/t/altere-discourse-produktiv-instanz-1-1-auf-testserver-migrieren/388222)

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**Author:** [@elRicharde](https://meta.discourse.org/u/elRicharde)\
**Replies:** 7\
**Last updated:** [November 13, 2025, 12:22pm UTC](https://meta.discourse.org/t/altere-discourse-produktiv-instanz-1-1-auf-testserver-migrieren/388222 "2025-11-13T12:22:48Z")

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Hello, I have taken over the admin position in a community and am currently facing the challenge of bringing the forum up to date. It has not been updated for a long time because the Calendar plugin P…

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## [Controlling a huge spike in "Other traffic"](https://meta.discourse.org/t/controlling-a-huge-spike-in-other-traffic/387434)

<div class="topic-metadata">

**Author:** [@julianstirling](https://meta.discourse.org/u/julianstirling)\
**Replies:** 6\
**Last updated:** [November 13, 2025, 10:37am UTC](https://meta.discourse.org/t/controlling-a-huge-spike-in-other-traffic/387434 "2025-11-13T10:37:40Z")

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Hello. Thank you, for Discourse it is wonderful We have a forum kindly provided on the Dicsourse hosting for open source projects. It has been fantastic for our community. We have plodded along with 20-40k views a mont…

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## [Slow rebake script to avoid overwhelming your server](https://meta.discourse.org/t/slow-rebake-script-to-avoid-overwhelming-your-server/372480)

<div class="topic-metadata">

**Author:** [@SubStrider](https://meta.discourse.org/u/SubStrider)\
**Replies:** 4\
**Last updated:** [November 13, 2025, 8:19am UTC](https://meta.discourse.org/t/slow-rebake-script-to-avoid-overwhelming-your-server/372480 "2025-11-13T08:19:39Z")

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So I had to go live without waiting for whole rebake to finish. After going live I could not run rebake as it would kill the server. I could not run rebake on the default queue as it would delay all other processes like …

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## [AI translation backfill not working after all settings configured](https://meta.discourse.org/t/ai-translation-backfill-not-working-after-all-settings-configured/374669)

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**Author:** [@joo](https://meta.discourse.org/u/joo)\
**Replies:** 34\
**Last updated:** [November 13, 2025, 12:42am UTC](https://meta.discourse.org/t/ai-translation-backfill-not-working-after-all-settings-configured/374669 "2025-11-13T00:42:35Z")

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I’m trying to enable automatic content localization (AI translation backfill) on my self-hosted Discourse instance and I’ve followed all the available guidelines, but I’m not seeing any translations appear. Here’s what …

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## [Urgent: All calendar invites are now wrong. Your system has not accounted for time zone changes (PDT-\>PST, eg). 100s of discourse users](https://meta.discourse.org/t/urgent-all-calendar-invites-are-now-wrong-your-system-has-not-accounted-for-time-zone-changes-pdt-pst-eg-100s-of-discourse-users/387379)

<div class="topic-metadata">

**Author:** [@Ryan\_Scott](https://meta.discourse.org/u/Ryan_Scott)\
**Replies:** 4\
**Last updated:** [November 12, 2025, 7:54pm UTC](https://meta.discourse.org/t/urgent-all-calendar-invites-are-now-wrong-your-system-has-not-accounted-for-time-zone-changes-pdt-pst-eg-100s-of-discourse-users/387379 "2025-11-12T19:54:07Z")

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A whole bunch of event planning in October for November has been messed up and inaccurate for my Discourse’s members, because the November meetings are all off my one hour (for example a Discourse member in Germany tryin…

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## [Reopen review after use wrong action](https://meta.discourse.org/t/reopen-review-after-use-wrong-action/387493)

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**Author:** [@Tealk](https://meta.discourse.org/u/Tealk)\
**Replies:** 7\
**Last updated:** [November 12, 2025, 6:49pm UTC](https://meta.discourse.org/t/reopen-review-after-use-wrong-action/387493 "2025-11-12T18:49:22Z")

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Hello, I clicked on the wrong button when reviewing a message in the moderation area. How can I reopen the message? If i try to Report it myself i geht: All reports are received by the moderators and reviewed as quick…

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## [Trouble with Drop Enable Experimental Sidebar User Option migration](https://meta.discourse.org/t/trouble-with-drop-enable-experimental-sidebar-user-option-migration/387612)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 2\
**Last updated:** [November 12, 2025, 5:46pm UTC](https://meta.discourse.org/t/trouble-with-drop-enable-experimental-sidebar-user-option-migration/387612 "2025-11-12T17:46:27Z")

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I’ve got a fairly standard install that’s crashing the database on this migration. Or maybe it’s just thrashing the database such that it can’t do anything else while that’s happening. I just upgraded it to 15.14. T…

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## [Theme component update always installs old version (via rake or manually) (solved)](https://meta.discourse.org/t/theme-component-update-always-installs-old-version-via-rake-or-manually-solved/388241)

<div class="topic-metadata">

**Author:** [@toad](https://meta.discourse.org/u/toad)\
**Replies:** 2\
**Last updated:** [November 12, 2025, 12:33pm UTC](https://meta.discourse.org/t/theme-component-update-always-installs-old-version-via-rake-or-manually-solved/388241 "2025-11-12T12:33:49Z")

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Something very similar to this appears to have come back: Theme component upgrade via rake not working With Discourse 3.5.2, every time I try to install a particular component (from source), it always installs an old …

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## [Invite only forum with Google, OIDC or Oauth2 login](https://meta.discourse.org/t/invite-only-forum-with-google-oidc-or-oauth2-login/387802)

<div class="topic-metadata">

**Author:** [@phil22](https://meta.discourse.org/u/phil22)\
**Replies:** 2\
**Last updated:** [November 12, 2025, 10:43am UTC](https://meta.discourse.org/t/invite-only-forum-with-google-oidc-or-oauth2-login/387802 "2025-11-12T10:43:57Z")

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Hello, I have a self hosted discourse instance. I have set up the OIDC connect plugin to sign in users with their google account. Using the settings in the google cloud console I’m able to limit this to users within my …

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## [Red warnings now (new to me) when updating my site](https://meta.discourse.org/t/red-warnings-now-new-to-me-when-updating-my-site/388211)

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**Author:** [@patrickemin](https://meta.discourse.org/u/patrickemin)\
**Replies:** 3\
**Last updated:** [November 12, 2025, 12:54am UTC](https://meta.discourse.org/t/red-warnings-now-new-to-me-when-updating-my-site/388211 "2025-11-12T00:54:54Z")

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Hi, big red warning banners after updating my site about two TCs that are not up to date, but no update available… : I had to deactivate these TCs, a pity, it looks like as Discourse become more complex, I have more …

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## [SSL/TLS for port 465 (Net::ReadTimeout) - undocumented solution](https://meta.discourse.org/t/ssl-tls-for-port-465-net-readtimeout-undocumented-solution/270632)

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**Author:** [@niccokunzmann](https://meta.discourse.org/u/niccokunzmann)\
**Replies:** 2\
**Last updated:** [November 11, 2025, 3:12pm UTC](https://meta.discourse.org/t/ssl-tls-for-port-465-net-readtimeout-undocumented-solution/270632 "2025-11-11T15:12:35Z")

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I was trying to setup email with a cpanel server. I failed for several hours. This did the trick in app.yml: DISCOURSE\_SMTP\_FORCE\_TLS: true As a new admin, I wonder about this setting: DISCOURSE\_SMTP\_ENABLE\_START\_TL…

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## [Single sign-on - does it import profile photos?](https://meta.discourse.org/t/single-sign-on-does-it-import-profile-photos/388027)

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**Author:** [@Mollyvog](https://meta.discourse.org/u/Mollyvog)\
**Replies:** 1\
**Last updated:** [November 11, 2025, 6:49am UTC](https://meta.discourse.org/t/single-sign-on-does-it-import-profile-photos/388027 "2025-11-11T06:49:17Z")

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Hello, I’m interested in adding Facebook & Google SSO to my community. We encourage our users to remain anonymous, so I’m wondering will SSO import Google/Facebook profile photos? Many thanks in advance :slight\_smile:

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## [Need help trying to fix a INP issue](https://meta.discourse.org/t/need-help-trying-to-fix-a-inp-issue/385145)

<div class="topic-metadata">

**Author:** [@David\_Ghost](https://meta.discourse.org/u/David_Ghost)\
**Replies:** 5\
**Last updated:** [November 11, 2025, 12:23am UTC](https://meta.discourse.org/t/need-help-trying-to-fix-a-inp-issue/385145 "2025-11-11T00:23:34Z")

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Hi, i have a inp issue on mobile in my forum from some time now. Google shows 547 ms right now. I"m debugging it from 1 month, and it’s looks like the main issue is the search in mobile. Debugbear shows me that: BUTTO…

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## [TL2 users cannot send personal messages to each other or to admin](https://meta.discourse.org/t/tl2-users-cannot-send-personal-messages-to-each-other-or-to-admin/388019)

<div class="topic-metadata">

**Author:** [@Crank](https://meta.discourse.org/u/Crank)\
**Replies:** 3\
**Last updated:** [November 10, 2025, 4:13pm UTC](https://meta.discourse.org/t/tl2-users-cannot-send-personal-messages-to-each-other-or-to-admin/388019 "2025-11-10T16:13:49Z")

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Hi everyone, I have a small Discourse setup for a private community on Discourse 3.3.0 (stable). on https://community.rebellerne.dk Problem: Trust Level 2 users can’t send personal messages — neither to each other nor…

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## [All posts containing watched words are automatically hidden — score\_to\_hide\_post is 0.0](https://meta.discourse.org/t/all-posts-containing-watched-words-are-automatically-hidden-score-to-hide-post-is-0-0/388000)

<div class="topic-metadata">

**Author:** [@copymonopoly](https://meta.discourse.org/u/copymonopoly)\
**Replies:** 7\
**Last updated:** [November 10, 2025, 3:59pm UTC](https://meta.discourse.org/t/all-posts-containing-watched-words-are-automatically-hidden-score-to-hide-post-is-0-0/388000 "2025-11-10T15:59:03Z")

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I’ve run into a serious issue with my Discourse forum. Recently I found that all posts containing watched words that trigger a flag are automatically hidden. These posts must be manually unhidden by an admin to become …

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## [I have issue to embed Youtube video - YouTube Error 153](https://meta.discourse.org/t/i-have-issue-to-embed-youtube-video-youtube-error-153/387672)

<div class="topic-metadata">

**Author:** [@hameedacpa](https://meta.discourse.org/u/hameedacpa)\
**Replies:** 19\
**Last updated:** [November 10, 2025, 1:50pm UTC](https://meta.discourse.org/t/i-have-issue-to-embed-youtube-video-youtube-error-153/387672 "2025-11-10T13:50:46Z")

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I have issue to embed Youtube video

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## [Help me understand image compression](https://meta.discourse.org/t/help-me-understand-image-compression/274297)

<div class="topic-metadata">

**Author:** [@Brandon007](https://meta.discourse.org/u/Brandon007)\
**Replies:** 7\
**Last updated:** [November 9, 2025, 2:23pm UTC](https://meta.discourse.org/t/help-me-understand-image-compression/274297 "2025-11-09T14:23:04Z")

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I’m not quite sure I understand image compression in Discourse. Straighten me out. I uploaded a 2392x884 214kb image and the resolution stayed the same. I uploaded a 3200x1800 1.7mb image and the resolution scaled down…

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## [Friend I have a question about emails](https://meta.discourse.org/t/amigo-tengo-una-pregunta-sobre-correos/387943)

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**Author:** [@Picho\_Pelis](https://meta.discourse.org/u/Picho_Pelis)\
**Replies:** 6\
**Last updated:** [November 9, 2025, 12:58am UTC](https://meta.discourse.org/t/amigo-tengo-una-pregunta-sobre-correos/387943 "2025-11-09T00:58:26Z")

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Look, when I install Discourse, I always use Gmail emails. So I want to have my own emails, but you know that Discourse is installed on a VPS, you can't install anything else. So I want to have my own emails...

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## [Discourse with reverse proxy manager](https://meta.discourse.org/t/discourse-with-reverse-proxy-manager/387730)

<div class="topic-metadata">

**Author:** [@Jonathan\_Candler](https://meta.discourse.org/u/Jonathan_Candler)\
**Replies:** 5\
**Last updated:** [November 8, 2025, 12:42pm UTC](https://meta.discourse.org/t/discourse-with-reverse-proxy-manager/387730 "2025-11-08T12:42:45Z")

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Hello there, trying to setup discourse with reverse proxy manager on nginx on one machine. Everything is accessible through my dns using default ports on the box but when setting up with reverse proxy to route traffic th…

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## [Weird case: inactive user with never-logged-in status somehow has an uploaded avatar](https://meta.discourse.org/t/weird-case-inactive-user-with-never-logged-in-status-somehow-has-an-uploaded-avatar/387349)

<div class="topic-metadata">

**Author:** [@copymonopoly](https://meta.discourse.org/u/copymonopoly)\
**Replies:** 2\
**Last updated:** [November 8, 2025, 1:39am UTC](https://meta.discourse.org/t/weird-case-inactive-user-with-never-logged-in-status-somehow-has-an-uploaded-avatar/387349 "2025-11-08T01:39:27Z")

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Hi everyone, I’m encountering a strange behavior on my Discourse forum and would like your advice. Situation: There is a user who has never activated their email. Their last\_seen\_at shows they have never logged in. D…

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## [Database access issues after upgrade v3.5.2 -\> v3.6.0.beta2](https://meta.discourse.org/t/database-access-issues-after-upgrade-v3-5-2-v3-6-0-beta2/387408)

<div class="topic-metadata">

**Author:** [@Stew\_Pid](https://meta.discourse.org/u/Stew_Pid)\
**Replies:** 8\
**Last updated:** [November 8, 2025, 1:21am UTC](https://meta.discourse.org/t/database-access-issues-after-upgrade-v3-5-2-v3-6-0-beta2/387408 "2025-11-08T01:21:33Z")

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v3.5.2 → v3.5.2 v3.6.0.beta2 → v3.6.0.beta2 This thread got me to this point: Upgrade failed. Database stopped. (multisite install) I now have database access issues: 2025-11-02 17:13:51.…

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## [Daily digest is not working](https://meta.discourse.org/t/daily-digest-is-not-working/387789)

<div class="topic-metadata">

**Author:** [@James\_Harakaly](https://meta.discourse.org/u/James_Harakaly)\
**Replies:** 3\
**Last updated:** [November 7, 2025, 10:40pm UTC](https://meta.discourse.org/t/daily-digest-is-not-working/387789 "2025-11-07T22:40:05Z")

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is anyone else having issues with the digest not sending out daily? I’ve tried updating every single setting for emails for them to be allowed and to work, but the guy just still wasn’t being sent out. So either leave t…

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## [How to change topic timestamps?](https://meta.discourse.org/t/how-to-change-topic-timestamps/387910)

<div class="topic-metadata">

**Author:** [@wisewords](https://meta.discourse.org/u/wisewords)\
**Replies:** 3\
**Last updated:** [November 7, 2025, 9:23pm UTC](https://meta.discourse.org/t/how-to-change-topic-timestamps/387910 "2025-11-07T21:23:41Z")

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hello! I’ve seen one of the admins being able to change topic timestamps, and i’ve tried to do this in a testing topic. however, the topic timestamp does not show the “change topic timestamp” feature. i’ve asked th…

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## [Footer at bottom of automated emails?](https://meta.discourse.org/t/footer-at-bottom-of-automated-emails/253597)

<div class="topic-metadata">

**Author:** [@ScottWorld](https://meta.discourse.org/u/ScottWorld)\
**Replies:** 5\
**Last updated:** [November 7, 2025, 5:00pm UTC](https://meta.discourse.org/t/footer-at-bottom-of-automated-emails/253597 "2025-11-07T17:00:10Z")

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Hi there, At the bottom of the automated Discourse emails that get sent to users (such as the automated emails that get sent to users when they are subscribed to a thread), is there a way for me to add a “footer” at the…

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## [Unexpected errror in rake emails:test](https://meta.discourse.org/t/unexpected-errror-in-rake-emails-test/387190)

<div class="topic-metadata">

**Author:** [@jardi](https://meta.discourse.org/u/jardi)\
**Replies:** 1\
**Last updated:** [November 7, 2025, 4:26pm UTC](https://meta.discourse.org/t/unexpected-errror-in-rake-emails-test/387190 "2025-11-07T16:26:06Z")

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Hello! I’m testing how to run a self-hosted instance using my email in riseup.net, but I’m not receiving the mails. The dns resolution of mail.riseup.net its working properly root@discourse-app:/etc# getent hosts mail…

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