# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=481

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 482

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## [Some webhooks seem to trigger periodically without user action](https://meta.discourse.org/t/some-webhooks-seem-to-trigger-periodically-without-user-action/194388)

<div class="topic-metadata">

**Author:** [@gbilotta](https://meta.discourse.org/u/gbilotta)\
**Replies:** 0\
**Last updated:** [June 19, 2021, 9:37am UTC](https://meta.discourse.org/t/some-webhooks-seem-to-trigger-periodically-without-user-action/194388 "2021-06-19T09:37:50Z")

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Hello, I’ve recently discovered and started testing the Discourse webhook feature (I’m working to add support for it to the rbot IRC bot). I’ve enabled a webhook that triggers in all events, and one thing I’ve noticed i…

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## [Welcome pop-up panel continues to reappear after first 2 posts](https://meta.discourse.org/t/welcome-pop-up-panel-continues-to-reappear-after-first-2-posts/85253)

<div class="topic-metadata">

**Author:** [@FauxTony](https://meta.discourse.org/u/FauxTony)\
**Replies:** 7\
**Last updated:** [June 19, 2021, 4:13am UTC](https://meta.discourse.org/t/welcome-pop-up-panel-continues-to-reappear-after-first-2-posts/85253 "2021-06-19T04:13:30Z")

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This continues to come up for me here and on my own site. Assuming its something with the way my browser cookies are managed? Does anyone know for certain. I have searched the forum and have been unable to see this on…

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## [Broken Dark Mode?](https://meta.discourse.org/t/broken-dark-mode/194366)

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**Author:** [@TimeDoctor](https://meta.discourse.org/u/TimeDoctor)\
**Replies:** 2\
**Last updated:** [June 19, 2021, 3:08am UTC](https://meta.discourse.org/t/broken-dark-mode/194366 "2021-06-19T03:08:56Z")

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Not sure what’s going on here because I don’t run the discourse installation or know who is hosting it, but how is it even possible for a theme to break using the site to the point where the content doesn’t show up in ty…

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## [Pasting Discourse link into Slack shows generic site info instead of a link preview](https://meta.discourse.org/t/pasting-discourse-link-into-slack-shows-generic-site-info-instead-of-a-link-preview/192186)

<div class="topic-metadata">

**Author:** [@jbrains](https://meta.discourse.org/u/jbrains)\
**Replies:** 2\
**Last updated:** [June 19, 2021, 12:31am UTC](https://meta.discourse.org/t/pasting-discourse-link-into-slack-shows-generic-site-info-instead-of-a-link-preview/192186 "2021-06-19T00:31:01Z")

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Hi, folks. I tried to search here for an answer, but maybe I didn’t have the right keywords. I apologize if this is a FAQ with an obvious answer. When I paste a Discourse link (topic or reply) into Slack, can I get the …

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## [Can I add featured links after I create a topic?](https://meta.discourse.org/t/can-i-add-featured-links-after-i-create-a-topic/194361)

<div class="topic-metadata">

**Author:** [@debryc](https://meta.discourse.org/u/debryc)\
**Replies:** 1\
**Last updated:** [June 19, 2021, 12:11am UTC](https://meta.discourse.org/t/can-i-add-featured-links-after-i-create-a-topic/194361 "2021-06-19T00:11:08Z")

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I love how I can paste a link into the title of a new post and it creates a direct link from the topic list. See partnership levels below. Is it possible to add a similar link to a post that is already created? Like,…

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## [AOL mail - blocking Discourse emails?](https://meta.discourse.org/t/aol-mail-blocking-discourse-emails/28406)

<div class="topic-metadata">

**Author:** [@DeanMarkTaylor](https://meta.discourse.org/u/DeanMarkTaylor)\
**Replies:** 7\
**Last updated:** [October 3, 2018, 8:49pm UTC](https://meta.discourse.org/t/aol-mail-blocking-discourse-emails/28406 "2018-10-03T20:49:26Z")

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I know many you here have your Discourse mail being sent via Mandrill Are any of you seeing @aol.com addresses bouncing mail more frequently? Obviously you will only get the bounce email notification if you have config…

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## [Top Referred Topics stats lost?](https://meta.discourse.org/t/top-referred-topics-stats-lost/194270)

<div class="topic-metadata">

**Author:** [@Lorthirk](https://meta.discourse.org/u/Lorthirk)\
**Replies:** 1\
**Last updated:** [June 18, 2021, 9:18pm UTC](https://meta.discourse.org/t/top-referred-topics-stats-lost/194270 "2021-06-18T21:18:19Z")

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Hello, Just out of curiosity (it’s not that important for me after all), it seems I somehow lost a few days of statistics from the Top Referred Topics. I am sure I had a topic with something like 70 referrals a few days…

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## [Globally pinned topics are not sorting to the top](https://meta.discourse.org/t/globally-pinned-topics-are-not-sorting-to-the-top/194350)

<div class="topic-metadata">

**Author:** [@bcardarella](https://meta.discourse.org/u/bcardarella)\
**Replies:** 1\
**Last updated:** [June 18, 2021, 7:44pm UTC](https://meta.discourse.org/t/globally-pinned-topics-are-not-sorting-to-the-top/194350 "2021-06-18T19:44:11Z")

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you can see the topics “Welcome to the Hingham Yacht Club” and “How to receive email updates” with the upside down pin. These are not sorted at the top despite being globally pinned topics “Forever”. Why is this the c…

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## [How to set a topic for all users on the homepage (recent)?](https://meta.discourse.org/t/how-to-set-a-topic-for-all-users-on-the-homepage-recent/194238)

<div class="topic-metadata">

**Author:** [@Laiane\_Angelina](https://meta.discourse.org/u/Laiane_Angelina)\
**Replies:** 3\
**Last updated:** [June 18, 2021, 5:55pm UTC](https://meta.discourse.org/t/how-to-set-a-topic-for-all-users-on-the-homepage-recent/194238 "2021-06-18T17:55:43Z")

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How to set a topic for all users on the homepage (recent) ? I’m an administrator and I couldn’t find how to make this configuration

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## [Groups with custom fields](https://meta.discourse.org/t/groups-with-custom-fields/194327)

<div class="topic-metadata">

**Author:** [@daemon](https://meta.discourse.org/u/daemon)\
**Replies:** 0\
**Last updated:** [June 18, 2021, 4:42pm UTC](https://meta.discourse.org/t/groups-with-custom-fields/194327 "2021-06-18T16:42:02Z")

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Hi! I want to ask if it’s possible to have a group of custom fields? Let me explain what I have in mind: I have an Linux Forum, and many of the users have more than one PC. So I would like to have groups with custom f…

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## [Customise email notifications to mimic "real" emails](https://meta.discourse.org/t/customise-email-notifications-to-mimic-real-emails/194210)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 6\
**Last updated:** [June 18, 2021, 4:22pm UTC](https://meta.discourse.org/t/customise-email-notifications-to-mimic-real-emails/194210 "2021-06-18T16:22:19Z")

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Would it be possible to do this? If so, has it been done already? I’d like to have a look. I suppose the first question is - which are the relevant email templates, if any? Thanks

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## [Choose language during registration or login](https://meta.discourse.org/t/choose-language-during-registration-or-login/162022)

<div class="topic-metadata">

**Author:** [@roemer](https://meta.discourse.org/u/roemer)\
**Replies:** 9\
**Last updated:** [June 18, 2021, 1:56pm UTC](https://meta.discourse.org/t/choose-language-during-registration-or-login/162022 "2021-06-18T13:56:57Z")

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We want our users to choose their language when they first register for the community or also if they log in. How do the settings need to be adapted? We have a welcome message in two language and would like to be able to…

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## [Admin charts widgets grouped by week](https://meta.discourse.org/t/admin-charts-widgets-grouped-by-week/194269)

<div class="topic-metadata">

**Author:** [@Lorthirk](https://meta.discourse.org/u/Lorthirk)\
**Replies:** 3\
**Last updated:** [June 18, 2021, 12:47pm UTC](https://meta.discourse.org/t/admin-charts-widgets-grouped-by-week/194269 "2021-06-18T12:47:54Z")

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Hello, Something odd happened recently, after an upgrade a few days ago. The Consolidated Pageviews widget and all the other widgets in the Admin panel, that were showing data grouped by day in the last 30 days, now sho…

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## [Database Access required for our forum](https://meta.discourse.org/t/database-access-required-for-our-forum/194276)

<div class="topic-metadata">

**Author:** [@Bhagyashri](https://meta.discourse.org/u/Bhagyashri)\
**Replies:** 8\
**Last updated:** [June 18, 2021, 12:15pm UTC](https://meta.discourse.org/t/database-access-required-for-our-forum/194276 "2021-06-18T12:15:52Z")

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Hi Team, Could you please help me on accessing the community forum database? We had no idea about how to access it and need to know the top viewed topics.

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## [Tangled Yarn Bug](https://meta.discourse.org/t/tangled-yarn-bug/194282)

<div class="topic-metadata">

**Author:** [@18001767679](https://meta.discourse.org/u/18001767679)\
**Replies:** 0\
**Last updated:** [June 18, 2021, 9:58am UTC](https://meta.discourse.org/t/tangled-yarn-bug/194282 "2021-06-18T09:58:34Z")

</div>

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## [Invites not populating Invite URL](https://meta.discourse.org/t/invites-not-populating-invite-url/193502)

<div class="topic-metadata">

**Author:** [@hyphalos](https://meta.discourse.org/u/hyphalos)\
**Replies:** 9\
**Last updated:** [June 18, 2021, 9:41am UTC](https://meta.discourse.org/t/invites-not-populating-invite-url/193502 "2021-06-18T09:41:37Z")

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Hi Discourse Team! We recently updated to 2.7.4, and we’re having issues with the invite functionality. It shows up blank, and it doesn’t allow for invites to be sent. Here’s a video: https://drive.google.com/file/d/1go…

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## [Cosmetic issue: Embed block leads to duplicate in discourse](https://meta.discourse.org/t/cosmetic-issue-embed-block-leads-to-duplicate-in-discourse/194188)

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**Author:** [@jrgong](https://meta.discourse.org/u/jrgong)\
**Replies:** 1\
**Last updated:** [June 18, 2021, 6:19am UTC](https://meta.discourse.org/t/cosmetic-issue-embed-block-leads-to-duplicate-in-discourse/194188 "2021-06-18T06:19:46Z")

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Hey guys Whenever there is an embed block (in this case a link to another post) in a blog post, it’s printed twice in the forum version: regular text link in a div \> blockquote \> p - which is not desired behaviour :x: …

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## [Customize the Contact Us description on about page](https://meta.discourse.org/t/customize-the-contact-us-description-on-about-page/194243)

<div class="topic-metadata">

**Author:** [@sethm](https://meta.discourse.org/u/sethm)\
**Replies:** 1\
**Last updated:** [June 17, 2021, 11:43pm UTC](https://meta.discourse.org/t/customize-the-contact-us-description-on-about-page/194243 "2021-06-17T23:43:52Z")

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Is it possible to edit the description for Contact Us on the about page? I would like to add one or two sentences to it before it says: “In the event of a critical issue…”

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## [Cloud installation not working](https://meta.discourse.org/t/cloud-installation-not-working/193788)

<div class="topic-metadata">

**Author:** [@stefanino](https://meta.discourse.org/u/stefanino)\
**Replies:** 4\
**Last updated:** [June 17, 2021, 10:55pm UTC](https://meta.discourse.org/t/cloud-installation-not-working/193788 "2021-06-17T22:55:52Z")

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HI all, I’m trying to get my first installation up and running on Oracle Cloud. I got all the basic configuration done and eventually the app running in docker, but I’m not able to access it via browser. Been through s…

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## [Changing sign up - wrong email provider message](https://meta.discourse.org/t/changing-sign-up-wrong-email-provider-message/194159)

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**Author:** [@Lena1](https://meta.discourse.org/u/Lena1)\
**Replies:** 2\
**Last updated:** [June 17, 2021, 8:25pm UTC](https://meta.discourse.org/t/changing-sign-up-wrong-email-provider-message/194159 "2021-06-17T20:25:43Z")

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Hello, so for my university project we use Discourse. We already changed that new users can only sign up with the university email provider. But the message when typing in a different provider is generic and we want t…

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## [Admin » Dashboard » Reports: User interface improvements for the datetime picker](https://meta.discourse.org/t/admin-dashboard-reports-user-interface-improvements-for-the-datetime-picker/181652)

<div class="topic-metadata">

**Author:** [@amotl](https://meta.discourse.org/u/amotl)\
**Replies:** 3\
**Last updated:** [June 17, 2021, 9:13am UTC](https://meta.discourse.org/t/admin-dashboard-reports-user-interface-improvements-for-the-datetime-picker/181652 "2021-06-17T09:13:51Z")

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Dear Discourse team, first things first: As always, we are still highly impressed about the quality of the Discourse software and the spirit and love you are pouring into it. We can’t imagine running our communities on h…

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## [Restrictions on login\_required.welcome\_message](https://meta.discourse.org/t/restrictions-on-login-required-welcome-message/42423)

<div class="topic-metadata">

**Author:** [@Bluedevil](https://meta.discourse.org/u/Bluedevil)\
**Replies:** 6\
**Last updated:** [October 3, 2018, 6:51am UTC](https://meta.discourse.org/t/restrictions-on-login-required-welcome-message/42423 "2018-10-03T06:51:07Z")

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I’d like to create a more substantial message for users that visit our private forum’s login page. Ideally, I’d like to embed a YouTube trailer for our gaming community, but the YouTube embed doesn’t seem to work pasted…

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## [Embed a page from another web site](https://meta.discourse.org/t/embed-a-page-from-another-web-site/194017)

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**Author:** [@fyodorovich](https://meta.discourse.org/u/fyodorovich)\
**Replies:** 2\
**Last updated:** [June 16, 2021, 6:18pm UTC](https://meta.discourse.org/t/embed-a-page-from-another-web-site/194017 "2021-06-16T18:18:08Z")

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We use a service called SimplyK and it requires our users to leave the site, complete a form and then return or not. We’d like to embed an iframe and that makes it easier for our users in interact with the form. How do w…

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## [Installation works but cannot open the forum in my browser](https://meta.discourse.org/t/installation-works-but-cannot-open-the-forum-in-my-browser/194083)

<div class="topic-metadata">

**Author:** [@Hidden](https://meta.discourse.org/u/Hidden)\
**Replies:** 2\
**Last updated:** [June 16, 2021, 4:45pm UTC](https://meta.discourse.org/t/installation-works-but-cannot-open-the-forum-in-my-browser/194083 "2021-06-16T16:45:36Z")

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I have tried to install discourse through the official hosting guide and it works with no errors but even after waiting for 1+ hours, I can’t access it in my browser. I have tried multiple browsers and none works. Would…

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## [How do I get rid of these avatars that appear on every post?](https://meta.discourse.org/t/how-do-i-get-rid-of-these-avatars-that-appear-on-every-post/193979)

<div class="topic-metadata">

**Author:** [@Johnny\_McIvor](https://meta.discourse.org/u/Johnny_McIvor)\
**Replies:** 5\
**Last updated:** [June 16, 2021, 1:05pm UTC](https://meta.discourse.org/t/how-do-i-get-rid-of-these-avatars-that-appear-on-every-post/193979 "2021-06-16T13:05:41Z")

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I don’t want the users to know that it’s usually just me who’s posting them. I’d rather it be uncertain who made the post. Can I disable this for the front page?

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## [How to Disable "Title seems unclear most of the words contain the same letter over and over?" message](https://meta.discourse.org/t/how-to-disable-title-seems-unclear-most-of-the-words-contain-the-same-letter-over-and-over-message/193878)

<div class="topic-metadata">

**Author:** [@apostol](https://meta.discourse.org/u/apostol)\
**Replies:** 10\
**Last updated:** [June 16, 2021, 3:56pm UTC](https://meta.discourse.org/t/how-to-disable-title-seems-unclear-most-of-the-words-contain-the-same-letter-over-and-over-message/193878 "2021-06-16T15:56:38Z")

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I’m setting up a new Discourse for an existing community, so most new members are trustworthy. One new member wants to write a post named “Co-op proposals” and cannot do that because of the message in the title. Here is …

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## [How to completely uninstall / remove a plugin](https://meta.discourse.org/t/how-to-completely-uninstall-remove-a-plugin/55034)

<div class="topic-metadata">

**Author:** [@will\_io](https://meta.discourse.org/u/will_io)\
**Replies:** 15\
**Last updated:** [June 16, 2021, 4:32pm UTC](https://meta.discourse.org/t/how-to-completely-uninstall-remove-a-plugin/55034 "2021-06-16T16:32:54Z")

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I only rebuild a few times per year. I am currently running into an issue with a plugin I do not want. When I include the plugin repository in my app.yml file I can bootstrap but run into blank screens with the followin…

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## [Export list of users based on date range](https://meta.discourse.org/t/export-list-of-users-based-on-date-range/192087)

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**Author:** [@golfman](https://meta.discourse.org/u/golfman)\
**Replies:** 2\
**Last updated:** [June 16, 2021, 3:29pm UTC](https://meta.discourse.org/t/export-list-of-users-based-on-date-range/192087 "2021-06-16T15:29:34Z")

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Hey everyone! I am on the discourse standard hosted plan and was wondering if it’s possible to export a list of users each month to see their stats. My goal is to determine the top contributors for the month, and other t…

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## [After installation cannot open discourse](https://meta.discourse.org/t/after-installation-cannot-open-discourse/193871)

<div class="topic-metadata">

**Author:** [@annakein](https://meta.discourse.org/u/annakein)\
**Replies:** 5\
**Last updated:** [June 16, 2021, 2:53pm UTC](https://meta.discourse.org/t/after-installation-cannot-open-discourse/193871 "2021-06-16T14:53:55Z")

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I installed my community by standard installation and checked discourse-doctor, but there is no problem. But I cannot open my website. Have any ideas?

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## [Any way to not require email verification with WP as the SSO Provider?](https://meta.discourse.org/t/any-way-to-not-require-email-verification-with-wp-as-the-sso-provider/193891)

<div class="topic-metadata">

**Author:** [@Zach\_Swinehart](https://meta.discourse.org/u/Zach_Swinehart)\
**Replies:** 3\
**Last updated:** [June 16, 2021, 2:19pm UTC](https://meta.discourse.org/t/any-way-to-not-require-email-verification-with-wp-as-the-sso-provider/193891 "2021-06-16T14:19:52Z")

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I have WordPress set up as my SSO provider and am requiring users to verify their email on the WP side before they can create an account. However, they’re nonetheless seeing the activation page after registering on WP an…

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