# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=487

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 488

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## [Is there a way to backup all posts on someone else's site?](https://meta.discourse.org/t/is-there-a-way-to-backup-all-posts-on-someone-elses-site/97819)

<div class="topic-metadata">

**Author:** [@meliodastablet](https://meta.discourse.org/u/meliodastablet)\
**Replies:** 6\
**Last updated:** [September 22, 2018, 2:19pm UTC](https://meta.discourse.org/t/is-there-a-way-to-backup-all-posts-on-someone-elses-site/97819 "2018-09-22T14:19:42Z")

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Hey everyone, I was a part of a discourse based forum site for 3.5 years and the owners of the site decided to pull the plug of everything because they don’t want to keep paying to host & discourse anymore. Forum had 70…

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## [Any other locations where database connection IP / hostname set other than DISCOURSE\_DB\_HOST in app.yml?](https://meta.discourse.org/t/any-other-locations-where-database-connection-ip-hostname-set-other-than-discourse-db-host-in-app-yml/191336)

<div class="topic-metadata">

**Author:** [@mreach](https://meta.discourse.org/u/mreach)\
**Replies:** 3\
**Last updated:** [May 27, 2021, 12:26pm UTC](https://meta.discourse.org/t/any-other-locations-where-database-connection-ip-hostname-set-other-than-discourse-db-host-in-app-yml/191336 "2021-05-27T12:26:08Z")

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Are there any other database connection definition locations other than the DISCOURSE\_DB\_HOST in /var/discourse/containers/app.yml? I have my PostgreSQL server running separately from my Discourse docker server and rece…

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## [Replace discourse find with normal one](https://meta.discourse.org/t/replace-discourse-find-with-normal-one/191771)

<div class="topic-metadata">

**Author:** [@Paari\_Vendhan](https://meta.discourse.org/u/Paari_Vendhan)\
**Replies:** 1\
**Last updated:** [May 27, 2021, 5:24am UTC](https://meta.discourse.org/t/replace-discourse-find-with-normal-one/191771 "2021-05-27T05:24:17Z")

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Hi, When I am in a topic page, it is much easier with normal “find” of browse button, with which I could easily navigate to the location of the keyword. This is not so with discourse’s find. Can we have both? Or at leas…

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## [What makes a site compatible with onebox previews?](https://meta.discourse.org/t/what-makes-a-site-compatible-with-onebox-previews/190949)

<div class="topic-metadata">

**Author:** [@Wall-E](https://meta.discourse.org/u/Wall-E)\
**Replies:** 4\
**Last updated:** [May 27, 2021, 1:32am UTC](https://meta.discourse.org/t/what-makes-a-site-compatible-with-onebox-previews/190949 "2021-05-27T01:32:03Z")

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I would like to help the developers of the following Python framework be compatible with onebox for our Discourse instance to promote it: https://docs.sunpy.org/en/v3.0.0/whatsnew/3.0.html So what makes a site compatib…

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## [Not receiving Discourse Hub notifications for self-hosted Discourse instance on Android 10](https://meta.discourse.org/t/not-receiving-discourse-hub-notifications-for-self-hosted-discourse-instance-on-android-10/191631)

<div class="topic-metadata">

**Author:** [@lcb](https://meta.discourse.org/u/lcb)\
**Replies:** 14\
**Last updated:** [May 26, 2021, 8:15pm UTC](https://meta.discourse.org/t/not-receiving-discourse-hub-notifications-for-self-hosted-discourse-instance-on-android-10/191631 "2021-05-26T20:15:19Z")

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Hi, I am no longer receiving any notifications through Discourse Hub v 1.6.0 on my Android 10 smartphone. Notifications have worked in the past (although I can’t recall if they only came from Meta, or from the self-host…

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## [Reset password form not working](https://meta.discourse.org/t/reset-password-form-not-working/191445)

<div class="topic-metadata">

**Author:** [@cris.navarroza](https://meta.discourse.org/u/cris.navarroza)\
**Replies:** 1\
**Last updated:** [May 26, 2021, 7:31pm UTC](https://meta.discourse.org/t/reset-password-form-not-working/191445 "2021-05-26T19:31:23Z")

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Hi! Can someone help me identify the problem with my discourse version? It seems that after updating my repo with the latest release, the reset password form is not working already. I’m also encountering a javascript err…

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## [Emojis not shown sometimes, I'm seeing their text descriptors instead due to plugin interaction](https://meta.discourse.org/t/emojis-not-shown-sometimes-im-seeing-their-text-descriptors-instead-due-to-plugin-interaction/191632)

<div class="topic-metadata">

**Author:** [@lcb](https://meta.discourse.org/u/lcb)\
**Replies:** 6\
**Last updated:** [May 26, 2021, 1:27pm UTC](https://meta.discourse.org/t/emojis-not-shown-sometimes-im-seeing-their-text-descriptors-instead-due-to-plugin-interaction/191632 "2021-05-26T13:27:22Z")

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Hello, I’m experiencing puzzling behavior with emojis on a few specific Firefox profiles, both on Windows 10 and on Android 10. Inside these problematic profiles, whenever a Discourse conversation page loads, all emoji…

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## [Serious Performance Issues!](https://meta.discourse.org/t/serious-performance-issues/191663)

<div class="topic-metadata">

**Author:** [@Ibrahim\_salem](https://meta.discourse.org/u/Ibrahim_salem)\
**Replies:** 1\
**Last updated:** [May 26, 2021, 11:20am UTC](https://meta.discourse.org/t/serious-performance-issues/191663 "2021-05-26T11:20:52Z")

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I started using discourse over a month from now, I used a very old engine I built my self for my content .. then decided to migrate everything to discourse and it went very smooth .. I loved it .. Google crawlers found …

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## [Caching for tag topic lists?](https://meta.discourse.org/t/caching-for-tag-topic-lists/191677)

<div class="topic-metadata">

**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 4\
**Last updated:** [May 26, 2021, 10:10am UTC](https://meta.discourse.org/t/caching-for-tag-topic-lists/191677 "2021-05-26T10:10:50Z")

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Are tag routes like /tag/featured.json route supposed to be cached? It appears to be running 29 SQL queries for every page view, but this tag has a very low update frequency. As I’m on a crusade to reduce CPU load on our…

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## [Where should I add my domain on Digital Ocean following the standard installation](https://meta.discourse.org/t/where-should-i-add-my-domain-on-digital-ocean-following-the-standard-installation/191556)

<div class="topic-metadata">

**Author:** [@jaylee9710](https://meta.discourse.org/u/jaylee9710)\
**Replies:** 6\
**Last updated:** [May 26, 2021, 9:42am UTC](https://meta.discourse.org/t/where-should-i-add-my-domain-on-digital-ocean-following-the-standard-installation/191556 "2021-05-26T09:42:34Z")

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I’m installing Discourse in standard way And I have my website already “yonstreetbets.com” and I want to build my discourse community on forum.yonstreetbets.com. Which domain should I put in Digita Ocean? yonstreet…

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## [Scripts under discourse api events are failed to run on discourse OOPS page](https://meta.discourse.org/t/scripts-under-discourse-api-events-are-failed-to-run-on-discourse-oops-page/191672)

<div class="topic-metadata">

**Author:** [@narayanan](https://meta.discourse.org/u/narayanan)\
**Replies:** 0\
**Last updated:** [May 26, 2021, 9:17am UTC](https://meta.discourse.org/t/scripts-under-discourse-api-events-are-failed-to-run-on-discourse-oops-page/191672 "2021-05-26T09:17:14Z")

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Hi We had custom javascript written in discourse api events like onAppEvent, decorateWidget, onPageChange,etc..,. The above api events are working fine on discourse pages. But, those discourse api events are failed to e…

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## [2FA with OTP broken after restoring from Backup](https://meta.discourse.org/t/2fa-with-otp-broken-after-restoring-from-backup/191453)

<div class="topic-metadata">

**Author:** [@Blechpirat](https://meta.discourse.org/u/Blechpirat)\
**Replies:** 7\
**Last updated:** [May 26, 2021, 7:37am UTC](https://meta.discourse.org/t/2fa-with-otp-broken-after-restoring-from-backup/191453 "2021-05-26T07:37:28Z")

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I moved my Discourse from my personal PC to an “always on” Server, both in the same network. Created a fresh docker with discourse and then restored the backup as shown here: Restore a backup from the command line Every…

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## [Cloak Affiliate Links on Discourse Server](https://meta.discourse.org/t/cloak-affiliate-links-on-discourse-server/191360)

<div class="topic-metadata">

**Author:** [@Trav78](https://meta.discourse.org/u/Trav78)\
**Replies:** 1\
**Last updated:** [May 25, 2021, 7:50pm UTC](https://meta.discourse.org/t/cloak-affiliate-links-on-discourse-server/191360 "2021-05-25T19:50:02Z")

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Can anyone recommend a way I can cloak affiliate links in my discourse forum? I have had a look at the affiliate plugin and ads plugin hoping I could use one of these, but it doesn’t appear to be possible. I thought ab…

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## [Auto backup is not taken](https://meta.discourse.org/t/auto-backup-is-not-taken/191442)

<div class="topic-metadata">

**Author:** [@Marcin\_J](https://meta.discourse.org/u/Marcin_J)\
**Replies:** 1\
**Last updated:** [May 25, 2021, 7:48pm UTC](https://meta.discourse.org/t/auto-backup-is-not-taken/191442 "2021-05-25T19:48:16Z")

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I have set the automatic backup to be taken every day at 10:30 UTC. I have applied this setting at around 10:20 UTC. I’ve waited until the backup time, but I do not see any backup being taken. I wonder - is there some ti…

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## [India Missing in Region (calendar-plugin)](https://meta.discourse.org/t/india-missing-in-region-calendar-plugin/191568)

<div class="topic-metadata">

**Author:** [@Grayden\_Shand](https://meta.discourse.org/u/Grayden_Shand)\
**Replies:** 4\
**Last updated:** [May 25, 2021, 7:43pm UTC](https://meta.discourse.org/t/india-missing-in-region-calendar-plugin/191568 "2021-05-25T19:43:23Z")

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I hate to repost this, but the original topic is closed and OPs question was never answered. The discourse-calendar plugin adds a “Region” to user preferences. India is missing from this list. Is there anyway to add …

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## [Cannot open discourse after installation](https://meta.discourse.org/t/cannot-open-discourse-after-installation/191589)

<div class="topic-metadata">

**Author:** [@jaylee9710](https://meta.discourse.org/u/jaylee9710)\
**Replies:** 2\
**Last updated:** [May 25, 2021, 7:00pm UTC](https://meta.discourse.org/t/cannot-open-discourse-after-installation/191589 "2021-05-25T19:00:47Z")

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I finally succeeded to install discourse but cannot log in it said discourse is now installed but cannot open forum.yonstreetbets.com Any solutions?

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## [Pre-release information](https://meta.discourse.org/t/pre-release-information/191613)

<div class="topic-metadata">

**Author:** [@BackOffice](https://meta.discourse.org/u/BackOffice)\
**Replies:** 1\
**Last updated:** [May 25, 2021, 7:00pm UTC](https://meta.discourse.org/t/pre-release-information/191613 "2021-05-25T19:00:07Z")

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Is there any feed or subscription for receiving advanced information on upcoming api changes? We have a client that has some critical integrations and we want to be aware if anything could disrupt them. Also what is th…

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## [Strange issue with cloudfront sending compressed data](https://meta.discourse.org/t/strange-issue-with-cloudfront-sending-compressed-data/191121)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 1\
**Last updated:** [May 25, 2021, 6:33pm UTC](https://meta.discourse.org/t/strange-issue-with-cloudfront-sending-compressed-data/191121 "2021-05-25T18:33:46Z")

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I had an issue the other day where a site that I’d just moved to AWS (https://stemaway.com/ )was getting white pages. the br.js files were getting served compressed from the S3 assets. @falco said it was fine for him, a…

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## [Validation error even when parameter passed while running data explorer API with Curl](https://meta.discourse.org/t/validation-error-even-when-parameter-passed-while-running-data-explorer-api-with-curl/191341)

<div class="topic-metadata">

**Author:** [@Himanshu\_Singh](https://meta.discourse.org/u/Himanshu_Singh)\
**Replies:** 5\
**Last updated:** [May 25, 2021, 5:48pm UTC](https://meta.discourse.org/t/validation-error-even-when-parameter-passed-while-running-data-explorer-api-with-curl/191341 "2021-05-25T17:48:17Z")

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I have looked at forum answers but I still can’t make it to work. The function does not want to take a user\_param parameter I have defined in the query. Error: Array ( \[success\] =\> \[errors\] =\> Array ( \[0\] =\> DataExplore…

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## [Introduction and question about how to best mark topics as "Answer"](https://meta.discourse.org/t/introduction-and-question-about-how-to-best-mark-topics-as-answer/191598)

<div class="topic-metadata">

**Author:** [@dsteinschneider](https://meta.discourse.org/u/dsteinschneider)\
**Replies:** 2\
**Last updated:** [May 25, 2021, 5:31pm UTC](https://meta.discourse.org/t/introduction-and-question-about-how-to-best-mark-topics-as-answer/191598 "2021-05-25T17:31:19Z")

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This is my first post here. I participate in several forums that use Discourse and appreciate the excellent experience! One of the communities is for Cantabile Software which is for live music performance. There are cer…

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## [Setup fails curl not installed](https://meta.discourse.org/t/setup-fails-curl-not-installed/191495)

<div class="topic-metadata">

**Author:** [@marianord](https://meta.discourse.org/u/marianord)\
**Replies:** 1\
**Last updated:** [May 25, 2021, 1:30pm UTC](https://meta.discourse.org/t/setup-fails-curl-not-installed/191495 "2021-05-25T13:30:37Z")

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Hi all, I’m installing Discourse in a newly boot up instance with Debian 10. Although this is not an issue for me, I think it could be an issue for most beginners as the installation says nothing about the need of curl o…

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## [Have trouble connecting mail server (mailgun)](https://meta.discourse.org/t/have-trouble-connecting-mail-server-mailgun/191525)

<div class="topic-metadata">

**Author:** [@jaylee9710](https://meta.discourse.org/u/jaylee9710)\
**Replies:** 1\
**Last updated:** [May 25, 2021, 11:34am UTC](https://meta.discourse.org/t/have-trouble-connecting-mail-server-mailgun/191525 "2021-05-25T11:34:16Z")

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Hello community I have a little trouble connecting mail server I set this up like the picture above but still have no connection The annoying thing is I cannot put more than 1 dot in hostname when I use type CNAM…

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## [URL to start new post](https://meta.discourse.org/t/url-to-start-new-post/191559)

<div class="topic-metadata">

**Author:** [@Whiskey\_Victor\_LLC](https://meta.discourse.org/u/Whiskey_Victor_LLC)\
**Replies:** 1\
**Last updated:** [May 25, 2021, 11:25am UTC](https://meta.discourse.org/t/url-to-start-new-post/191559 "2021-05-25T11:25:56Z")

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How can I create a link to start a new post? What’s the URL? Is there a list of these kinds of links available somewhere? Thanks!

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## [If Category Logo Image Too Wide - Hides content in 'Category' view](https://meta.discourse.org/t/if-category-logo-image-too-wide-hides-content-in-category-view/49933)

<div class="topic-metadata">

**Author:** [@JamesNorth](https://meta.discourse.org/u/JamesNorth)\
**Replies:** 6\
**Last updated:** [May 25, 2021, 8:44am UTC](https://meta.discourse.org/t/if-category-logo-image-too-wide-hides-content-in-category-view/49933 "2021-05-25T08:44:04Z")

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If the ratio and subsequently the width of the Category Logo Image is too wide, it hides all ‘latest posts’ on the right when in Category view.

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## [Is it possible to install the "Discourse Reactions" plugin without self-hosting?](https://meta.discourse.org/t/is-it-possible-to-install-the-discourse-reactions-plugin-without-self-hosting/191415)

<div class="topic-metadata">

**Author:** [@rodypl](https://meta.discourse.org/u/rodypl)\
**Replies:** 2\
**Last updated:** [May 25, 2021, 3:32am UTC](https://meta.discourse.org/t/is-it-possible-to-install-the-discourse-reactions-plugin-without-self-hosting/191415 "2021-05-25T03:32:38Z")

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I really like what this plugin does, but I can’t figure out how to install it on my site. Is having a self-hosted forum the only way to install plugins? My forum is hosted by Discourse.

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## [Lightbox for images comes by default?](https://meta.discourse.org/t/lightbox-for-images-comes-by-default/129618)

<div class="topic-metadata">

**Author:** [@seanmavley](https://meta.discourse.org/u/seanmavley)\
**Replies:** 13\
**Last updated:** [May 24, 2021, 5:19pm UTC](https://meta.discourse.org/t/lightbox-for-images-comes-by-default/129618 "2021-05-24T17:19:07Z")

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Sorry folks but I gotta ask When I upload an image into a topic on my discourse installation, I can’t click on the image to bring up the lightbox of of the image. Is that an extra plugin to get, or lightbox behaviour c…

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## [Is it possible to use live chat software with Discourse?](https://meta.discourse.org/t/is-it-possible-to-use-live-chat-software-with-discourse/158836)

<div class="topic-metadata">

**Author:** [@RyanUK](https://meta.discourse.org/u/RyanUK)\
**Replies:** 2\
**Last updated:** [May 24, 2021, 5:06pm UTC](https://meta.discourse.org/t/is-it-possible-to-use-live-chat-software-with-discourse/158836 "2021-05-24T17:06:49Z")

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I have spent the morning trying various live chat software including HelpScout and Chatra and I can’t get the live chat to work with Discourse. I have the threads below and I am still lost. https://meta.discourse.org…

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## [Push Notifications/Emails](https://meta.discourse.org/t/push-notifications-emails/191481)

<div class="topic-metadata">

**Author:** [@PhantomR1982](https://meta.discourse.org/u/PhantomR1982)\
**Replies:** 0\
**Last updated:** [May 24, 2021, 3:18pm UTC](https://meta.discourse.org/t/push-notifications-emails/191481 "2021-05-24T15:18:12Z")

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Hiya All, I’m not sure what’s going on recently or where to pinpoint things down which this is unusual. In the last 3 weeks things have changed in the community I’ve been part of and as no warnings when the discourse s…

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## [Convert Forum to iOS App](https://meta.discourse.org/t/convert-forum-to-ios-app/86885)

<div class="topic-metadata">

**Author:** [@katiesmith](https://meta.discourse.org/u/katiesmith)\
**Replies:** 2\
**Last updated:** [May 7, 2018, 3:43am UTC](https://meta.discourse.org/t/convert-forum-to-ios-app/86885 "2018-05-07T03:43:21Z")

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I’ve just downloaded the Discourse iOS app (it is very responsive and user-friendly, I might add), and I would love to create an App like this for my existing forum. Does anyone have experience and guidance for this?

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## [Archive.is has trouble oneboxing](https://meta.discourse.org/t/archive-is-has-trouble-oneboxing/190533)

<div class="topic-metadata">

**Author:** [@diakopter](https://meta.discourse.org/u/diakopter)\
**Replies:** 5\
**Last updated:** [May 24, 2021, 1:03pm UTC](https://meta.discourse.org/t/archive-is-has-trouble-oneboxing/190533 "2021-05-24T13:03:37Z")

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Hello! I am curious if there’s a way to extend the Onebox parsing feature to customize how it generates the Twitter-like cards for certain URL pre-fetches. For instance, I would like it to generate a preview for URLs s…

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