# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=494

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 495

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## [SSO redirect loop](https://meta.discourse.org/t/sso-redirect-loop/117898)

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**Author:** [@nikod](https://meta.discourse.org/u/nikod)\
**Replies:** 9\
**Last updated:** [May 3, 2021, 2:02pm UTC](https://meta.discourse.org/t/sso-redirect-loop/117898 "2021-05-03T14:02:01Z")

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Hey there, we’re using Discourse \[v2.3.0.beta2 +130\] with SSO. For a few months now (sorry that I can’t pinpoint the exact update that caused the issue) collegues are reporting SSO redirect loops (followed by 429 errors…

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## [Discourse PWA on iOS often loses login. Force quitting restores it](https://meta.discourse.org/t/discourse-pwa-on-ios-often-loses-login-force-quitting-restores-it/150586)

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**Author:** [@ChrisBeach](https://meta.discourse.org/u/ChrisBeach)\
**Replies:** 3\
**Last updated:** [May 3, 2021, 9:08am UTC](https://meta.discourse.org/t/discourse-pwa-on-ios-often-loses-login-force-quitting-restores-it/150586 "2021-05-03T09:08:51Z")

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I like the new Discourse PWA support for iOS. However, since I’ve been trialling it I’ve found myself inexplicably logged out a number of times (at least once a week). And oddly, if I force quit the app and re-enter, I a…

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## [Backup on external drive fails for no obvious reason](https://meta.discourse.org/t/backup-on-external-drive-fails-for-no-obvious-reason/188820)

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**Author:** [@fkohrt](https://meta.discourse.org/u/fkohrt)\
**Replies:** 5\
**Last updated:** [May 3, 2021, 7:04am UTC](https://meta.discourse.org/t/backup-on-external-drive-fails-for-no-obvious-reason/188820 "2021-05-03T07:04:28Z")

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We have set up automatic backups and have also moved /var/discourse/shared/standalone/uploads and /var/discourse/shared/standalone/backups according to this guide to an external drive, i.e. we have the following app.yml …

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## [Add group options to Advertising Plugin](https://meta.discourse.org/t/add-group-options-to-advertising-plugin/86768)

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**Author:** [@SidV](https://meta.discourse.org/u/SidV)\
**Replies:** 9\
**Last updated:** [May 3, 2021, 6:31am UTC](https://meta.discourse.org/t/add-group-options-to-advertising-plugin/86768 "2021-05-03T06:31:14Z")

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Continuing the discussion from Advertising Plugin for Discourse - Serve Ads on your Discourse Forum (Official Endorsed): So… it would be great if the Advertising Plugin for Discourse has got the option to show/hide ads…

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## [I don't understand the admin UI on mobile](https://meta.discourse.org/t/i-dont-understand-the-admin-ui-on-mobile/188808)

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**Author:** [@Pravi](https://meta.discourse.org/u/Pravi)\
**Replies:** 2\
**Last updated:** [May 3, 2021, 5:47am UTC](https://meta.discourse.org/t/i-dont-understand-the-admin-ui-on-mobile/188808 "2021-05-03T05:47:20Z")

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The UI for admin is broken for default theme.The UI breaks when clicked on the top left hamburger menu under settings and swipe left. The UI is broken even in safe-mode.

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## [Cannot see full name as an Admin?](https://meta.discourse.org/t/cannot-see-full-name-as-an-admin/188791)

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**Author:** [@Paul\_King1](https://meta.discourse.org/u/Paul_King1)\
**Replies:** 0\
**Last updated:** [May 1, 2021, 6:34am UTC](https://meta.discourse.org/t/cannot-see-full-name-as-an-admin/188791 "2021-05-01T06:34:38Z")

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When I set the full name to be disabled across the forum so it is private. Surely the Admin should still be able to see this from the Admin user area? Is this an error or is it setup like this? I think the Admi…

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## [Automatic user titles based on user custom field?](https://meta.discourse.org/t/automatic-user-titles-based-on-user-custom-field/59668)

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**Author:** [@InspektorCluzo](https://meta.discourse.org/u/InspektorCluzo)\
**Replies:** 4\
**Last updated:** [May 3, 2021, 5:12am UTC](https://meta.discourse.org/t/automatic-user-titles-based-on-user-custom-field/59668 "2021-05-03T05:12:42Z")

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Novice Discourse admin here. We would like to automatically create user titles based on the user’s response at registration to a required dropdown custom user field. For instance, if we have several types of users, the …

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## [Allow crawlers to scrape and index forum but only allow access via login?](https://meta.discourse.org/t/allow-crawlers-to-scrape-and-index-forum-but-only-allow-access-via-login/188578)

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**Author:** [@silvacarl](https://meta.discourse.org/u/silvacarl)\
**Replies:** 1\
**Last updated:** [May 3, 2021, 5:09am UTC](https://meta.discourse.org/t/allow-crawlers-to-scrape-and-index-forum-but-only-allow-access-via-login/188578 "2021-05-03T05:09:24Z")

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Is it possible to allow crawlers to scrape and index forum but only allow access via login? In other words, we would like the content to be indexed and found in searches, but the only way you can get to it is if you hav…

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## [YouTube link format doesn't work with ...watch?v=... format](https://meta.discourse.org/t/youtube-link-format-doesnt-work-with-watch-v-format/188680)

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**Author:** [@paulmasri](https://meta.discourse.org/u/paulmasri)\
**Replies:** 2\
**Last updated:** [May 3, 2021, 5:07am UTC](https://meta.discourse.org/t/youtube-link-format-doesnt-work-with-watch-v-format/188680 "2021-05-03T05:07:51Z")

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On my Discourse, if I include a YouTube video by using the Share link it embeds, but if I just take the URL of the video it doesn’t… for the same video. e.g. the Pixar short “Lifted” This works: https:// youtu.be/LVLo…

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## [Help! Problem with firewall/permissions and postgre?](https://meta.discourse.org/t/help-problem-with-firewall-permissions-and-postgre/188927)

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**Author:** [@laurakowa](https://meta.discourse.org/u/laurakowa)\
**Replies:** 3\
**Last updated:** [May 3, 2021, 1:50am UTC](https://meta.discourse.org/t/help-problem-with-firewall-permissions-and-postgre/188927 "2021-05-03T01:50:37Z")

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Hi! This is my first official post as I usually just lurk and hunt for the answers, but this one is really stumping me. I recently updated our discourse after a bit via ssh and I’m having trouble getting the forum to co…

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## ["Site Updated" banner](https://meta.discourse.org/t/site-updated-banner/188773)

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**Author:** [@Mark\_Schmucker](https://meta.discourse.org/u/Mark_Schmucker)\
**Replies:** 1\
**Last updated:** [May 2, 2021, 11:36pm UTC](https://meta.discourse.org/t/site-updated-banner/188773 "2021-05-02T23:36:30Z")

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Today on meta I saw a new “Site Updated, please refresh…” banner. (I can’t post a screenshot because it’s gone now.) However after updating my own site, I do not get the banner. Can someone please explain what triggers t…

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## [Change URL structure](https://meta.discourse.org/t/change-url-structure/188904)

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**Author:** [@Paul\_King1](https://meta.discourse.org/u/Paul_King1)\
**Replies:** 1\
**Last updated:** [May 2, 2021, 7:01pm UTC](https://meta.discourse.org/t/change-url-structure/188904 "2021-05-02T19:01:12Z")

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I am trying to add the topics under the category URL structure. Example: The main category: www.test.com/c/business Now when a user clicks a topic inside that category the URL is: www.test.com/t/this-is-a-topic What …

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## [Forgot root password](https://meta.discourse.org/t/forgot-root-password/188092)

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**Author:** [@zyouchi](https://meta.discourse.org/u/zyouchi)\
**Replies:** 4\
**Last updated:** [May 2, 2021, 3:36pm UTC](https://meta.discourse.org/t/forgot-root-password/188092 "2021-05-02T15:36:10Z")

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I forgot my root password and cannot log in when I execute the following command. ssh root@XXX.XXX.XXXX Is there a way to confirm or change my password?

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## [Is a unique user ID created for each user, how to access the variable](https://meta.discourse.org/t/is-a-unique-user-id-created-for-each-user-how-to-access-the-variable/188823)

<div class="topic-metadata">

**Author:** [@Paul\_King1](https://meta.discourse.org/u/Paul_King1)\
**Replies:** 2\
**Last updated:** [May 2, 2021, 2:05am UTC](https://meta.discourse.org/t/is-a-unique-user-id-created-for-each-user-how-to-access-the-variable/188823 "2021-05-02T02:05:35Z")

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When a new user is created in discourse. Is there a unique ID given to it. If yes, how can I access this variable? I need to be able to find the unique ID for example \<%= current\_user.id %\> - \<\<\<\<\<\< I have just made thi…

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## [API scope for private messages](https://meta.discourse.org/t/api-scope-for-private-messages/188856)

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**Author:** [@imc](https://meta.discourse.org/u/imc)\
**Replies:** 0\
**Last updated:** [May 2, 2021, 1:49am UTC](https://meta.discourse.org/t/api-scope-for-private-messages/188856 "2021-05-02T01:49:16Z")

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What’s the API scope that gives permission for https://{defaultHost}/topics/private-messages/{username}.json ? Within a separate admin panel of our own, we are trying to show a table of pending support group messages t…

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## [Give Anon users Latest](https://meta.discourse.org/t/give-anon-users-latest/188793)

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**Author:** [@nathank](https://meta.discourse.org/u/nathank)\
**Replies:** 0\
**Last updated:** [May 1, 2021, 7:31am UTC](https://meta.discourse.org/t/give-anon-users-latest/188793 "2021-05-01T07:31:58Z")

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I’d like my mobile users and my Anon users to have Latest as the default view, while retaining Categories + Latest for my desktop users. The mobile bit is easy: But I’m not sure how to do it for my Anon users. I want…

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## [How to change the SMTP authentification method](https://meta.discourse.org/t/how-to-change-the-smtp-authentification-method/188631)

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**Author:** [@PierreThibault](https://meta.discourse.org/u/PierreThibault)\
**Replies:** 4\
**Last updated:** [April 30, 2021, 11:48pm UTC](https://meta.discourse.org/t/how-to-change-the-smtp-authentification-method/188631 "2021-04-30T23:48:51Z")

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My Discourse installation is unable to send emails to my SMTP server. With discourse-doctor, I have this error when trying to send an email (I have removed sensitive information): Testing sending to … plain auth. ======…

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## [Badges in the user card](https://meta.discourse.org/t/badges-in-the-user-card/188770)

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**Author:** [@Mo\_Alz](https://meta.discourse.org/u/Mo_Alz)\
**Replies:** 0\
**Last updated:** [April 30, 2021, 11:00pm UTC](https://meta.discourse.org/t/badges-in-the-user-card/188770 "2021-04-30T23:00:53Z")

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Hello everyone, thank you for reading my topic, so in my community forum I just got a golden badge , but its not being showen on the user card. I would appreciate the help thank you!!

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## [Can permalink redirects have accents and diacritics?](https://meta.discourse.org/t/can-permalink-redirects-have-accents-and-diacritics/188771)

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**Author:** [@georgebrindeiro](https://meta.discourse.org/u/georgebrindeiro)\
**Replies:** 1\
**Last updated:** [April 30, 2021, 11:10pm UTC](https://meta.discourse.org/t/can-permalink-redirects-have-accents-and-diacritics/188771 "2021-04-30T23:10:17Z")

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Hi! My team has recently migrated from a different community software to Discourse and created permalinks following the instructions in Redirecting old forum URLs to new Discourse URLs. It does not work as we expected, …

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## [Images breaking with rss polling](https://meta.discourse.org/t/images-breaking-with-rss-polling/188601)

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**Author:** [@fredkelly](https://meta.discourse.org/u/fredkelly)\
**Replies:** 4\
**Last updated:** [April 30, 2021, 9:40pm UTC](https://meta.discourse.org/t/images-breaking-with-rss-polling/188601 "2021-04-30T21:40:06Z")

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Hi, I’m relatively new to Discourse so hope this question is not duplicative or miscategorised. I am using the rss polling plugin to pull in rss stories and create discussion posts. I’m finding that after initially disp…

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## [Notifications Visible to All Users due to Babble Plugin](https://meta.discourse.org/t/notifications-visible-to-all-users-due-to-babble-plugin/188758)

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**Author:** [@Geoffrey\_Challen](https://meta.discourse.org/u/Geoffrey_Challen)\
**Replies:** 2\
**Last updated:** [April 30, 2021, 9:29pm UTC](https://meta.discourse.org/t/notifications-visible-to-all-users-due-to-babble-plugin/188758 "2021-04-30T21:29:53Z")

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After applying the latest update this morning all users of our forum seem to be seeing notifications for all forum activity, even private activity or things that didn’t involve them. For example, if I send a PM to anothe…

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## [Only allow access when user has a subscription plan on Memberpress](https://meta.discourse.org/t/only-allow-access-when-user-has-a-subscription-plan-on-memberpress/188716)

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**Author:** [@Per\_Jacobsson1](https://meta.discourse.org/u/Per_Jacobsson1)\
**Replies:** 8\
**Last updated:** [April 30, 2021, 8:50pm UTC](https://meta.discourse.org/t/only-allow-access-when-user-has-a-subscription-plan-on-memberpress/188716 "2021-04-30T20:50:55Z")

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My client has a Wordpress installation with Memberpress which is the place a user logs in in order to access Discourse. Is there a way to only allow users access to Discourse if they have an active Memberpress plan? Th…

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## [After upgrade, forum thinks it is mid-upgrade](https://meta.discourse.org/t/after-upgrade-forum-thinks-it-is-mid-upgrade/188730)

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**Author:** [@Ed\_S](https://meta.discourse.org/u/Ed_S)\
**Replies:** 1\
**Last updated:** [April 30, 2021, 5:29pm UTC](https://meta.discourse.org/t/after-upgrade-forum-thinks-it-is-mid-upgrade/188730 "2021-04-30T17:29:30Z")

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Just updated two of my forums from 2.7.0.beta7 to beta8, at the command line. Both seem to have been successful, from a user perspective. But one of them believes itself to be “Currently Upgrading”. Can I convince it o…

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## [Hosting on serverless container services?](https://meta.discourse.org/t/hosting-on-serverless-container-services/188697)

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**Author:** [@plipsqueek](https://meta.discourse.org/u/plipsqueek)\
**Replies:** 1\
**Last updated:** [April 30, 2021, 5:07pm UTC](https://meta.discourse.org/t/hosting-on-serverless-container-services/188697 "2021-04-30T17:07:29Z")

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I am currently hosting 2 discourse communities on a single inexpensive VPS. Updating the VPS is cumbersome, so I am considering moving to a cloud hosting platform that allows me to allocate resources for the containers w…

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## [When I use Oauth2 login, If I already have a account , I want to connect them by email](https://meta.discourse.org/t/when-i-use-oauth2-login-if-i-already-have-a-account-i-want-to-connect-them-by-email/188672)

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**Author:** [@wayyt\_cc3090](https://meta.discourse.org/u/wayyt_cc3090)\
**Replies:** 1\
**Last updated:** [April 30, 2021, 4:35pm UTC](https://meta.discourse.org/t/when-i-use-oauth2-login-if-i-already-have-a-account-i-want-to-connect-them-by-email/188672 "2021-04-30T16:35:35Z")

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When I use Oauth2 login, If I already have a account , I want to connect them by email.like this I don’t want to get error message “Email has already token”。 I want them connect

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## [Embed a google doc public iframe to edit](https://meta.discourse.org/t/embed-a-google-doc-public-iframe-to-edit/188575)

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**Author:** [@pablogg](https://meta.discourse.org/u/pablogg)\
**Replies:** 1\
**Last updated:** [April 30, 2021, 4:14pm UTC](https://meta.discourse.org/t/embed-a-google-doc-public-iframe-to-edit/188575 "2021-04-30T16:14:44Z")

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Hi, I’m looking for a solution to embed a google doc to edit over the post. I try with google doc but if it possible with other like etherpad, also would be fine. Regards

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## [Turning off summary emails by default for new users](https://meta.discourse.org/t/turning-off-summary-emails-by-default-for-new-users/96476)

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**Author:** [@hosna](https://meta.discourse.org/u/hosna)\
**Replies:** 3\
**Last updated:** [September 7, 2018, 2:58pm UTC](https://meta.discourse.org/t/turning-off-summary-emails-by-default-for-new-users/96476 "2018-09-07T14:58:35Z")

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where can I set a default value for this settings? I want to turn it off by default for my users.

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## [Aggregated Google Rating Stars](https://meta.discourse.org/t/aggregated-google-rating-stars/188679)

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**Author:** [@Ed\_Bobkov](https://meta.discourse.org/u/Ed_Bobkov)\
**Replies:** 0\
**Last updated:** [April 30, 2021, 11:02am UTC](https://meta.discourse.org/t/aggregated-google-rating-stars/188679 "2021-04-30T11:02:13Z")

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Hi! I’d like to add Aggregated Google Rating Stars of my company to every page of the site. This way all my pages will get stars in search results. How is it possible to do? What code should I add? Don’t have a clue…

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## [Troubleshooting "BAD CSRF" error on initial site setup?](https://meta.discourse.org/t/troubleshooting-bad-csrf-error-on-initial-site-setup/97059)

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**Author:** [@Lee\_Ars](https://meta.discourse.org/u/Lee_Ars)\
**Replies:** 18\
**Last updated:** [April 30, 2021, 6:48am UTC](https://meta.discourse.org/t/troubleshooting-bad-csrf-error-on-initial-site-setup/97059 "2021-04-30T06:48:09Z")

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Standing up a new Discourse forum as a separate docker container on a dedicated physical server that is already running an existing Discourse forum (which is humming along with no errors). Bootstrapping works without er…

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## [Search a huge topic for shield logo to find posts made by staff](https://meta.discourse.org/t/search-a-huge-topic-for-shield-logo-to-find-posts-made-by-staff/96497)

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**Author:** [@Jan\_Polet](https://meta.discourse.org/u/Jan_Polet)\
**Replies:** 2\
**Last updated:** [September 7, 2018, 9:37am UTC](https://meta.discourse.org/t/search-a-huge-topic-for-shield-logo-to-find-posts-made-by-staff/96497 "2018-09-07T09:37:06Z")

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Is there a way to search a topic for the shield logo to find posts made by moderators or staff members? Sometimes, especially when a topic is huge, I just want to scan the official answers. If that isn’t possible, is …

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