# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=496

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 497

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## [Catfish banner box for adsense on footer](https://meta.discourse.org/t/catfish-banner-box-for-adsense-on-footer/188187)

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**Author:** [@ufukayyildiz](https://meta.discourse.org/u/ufukayyildiz)\
**Replies:** 0\
**Last updated:** [April 26, 2021, 6:56pm UTC](https://meta.discourse.org/t/catfish-banner-box-for-adsense-on-footer/188187 "2021-04-26T18:56:27Z")

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Hello, How can i put a sticky catfish banner box for adsense on footer with close button? I tried some codes but no success. Thank you for any idea. There is an example on below link. And

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## [What's the purpose of DISCOURSE\_HOSTNAME env?](https://meta.discourse.org/t/whats-the-purpose-of-discourse-hostname-env/188140)

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**Author:** [@Marcin\_J](https://meta.discourse.org/u/Marcin_J)\
**Replies:** 6\
**Last updated:** [April 26, 2021, 6:16pm UTC](https://meta.discourse.org/t/whats-the-purpose-of-discourse-hostname-env/188140 "2021-04-26T18:16:05Z")

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Hi, I’ve been experimenting a bit with Discourse installation. I noticed that by default the Docker container is started with the DISCOURSE\_HOSTNAME environment variable. I tried to start the container without this env …

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## [Error Updating to 2.7.0.beta7](https://meta.discourse.org/t/error-updating-to-2-7-0-beta7/188169)

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**Author:** [@tisawyer](https://meta.discourse.org/u/tisawyer)\
**Replies:** 2\
**Last updated:** [April 26, 2021, 5:53pm UTC](https://meta.discourse.org/t/error-updating-to-2-7-0-beta7/188169 "2021-04-26T17:53:09Z")

</div>

The 2.7.0.beta7 GUI update failed with a message about restarting a process. Sorry I don’t have the actual text. The site now shows an upgrade is needed but there is nothing to update. Should I do a .launcher rebuild app …

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## [Private Message Send API](https://meta.discourse.org/t/private-message-send-api/27593)

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**Author:** [@Stackfish](https://meta.discourse.org/u/Stackfish)\
**Replies:** 21\
**Last updated:** [April 26, 2021, 4:44pm UTC](https://meta.discourse.org/t/private-message-send-api/27593 "2021-04-26T16:44:08Z")

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Is it possible to send a private message through the API?

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## [Discourse not shown in iframe](https://meta.discourse.org/t/discourse-not-shown-in-iframe/26970)

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**Author:** [@dreadkopp](https://meta.discourse.org/u/dreadkopp)\
**Replies:** 30\
**Last updated:** [April 26, 2021, 1:54pm UTC](https://meta.discourse.org/t/discourse-not-shown-in-iframe/26970 "2021-04-26T13:54:05Z")

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Aloha Communtiy, i am trying to put discourse in an iframe since i don’t have free wildcards at my dyndny hoster. I run my main apache server at port 80 and the docker containing discourse redirects to port 82. the pag…

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## [Rake uploads:migrate\_from\_s3 fails](https://meta.discourse.org/t/rake-uploads-migrate-from-s3-fails/154171)

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**Author:** [@pnoeric](https://meta.discourse.org/u/pnoeric)\
**Replies:** 31\
**Last updated:** [April 24, 2021, 9:51am UTC](https://meta.discourse.org/t/rake-uploads-migrate-from-s3-fails/154171 "2021-04-24T09:51:04Z")

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I followed the steps here, backed up my entire site, cloned my AWS S3 bucket, changed the bucket name in Discourse settings from the original bucket to the backup, and turned off “uploads to S3” checkbox in settings. So…

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## [Welcome image is on the top of the drop down box](https://meta.discourse.org/t/welcome-image-is-on-the-top-of-the-drop-down-box/187770)

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**Author:** [@Paul\_King1](https://meta.discourse.org/u/Paul_King1)\
**Replies:** 6\
**Last updated:** [April 26, 2021, 1:43pm UTC](https://meta.discourse.org/t/welcome-image-is-on-the-top-of-the-drop-down-box/187770 "2021-04-26T13:43:44Z")

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Welcome image is on the top of the drop down box. I was using Google Chrome when I found this.

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## [Adding non-Patreon patrons to Patron group](https://meta.discourse.org/t/adding-non-patreon-patrons-to-patron-group/96406)

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**Author:** [@VerticalVeg](https://meta.discourse.org/u/VerticalVeg)\
**Replies:** 3\
**Last updated:** [September 5, 2018, 12:52pm UTC](https://meta.discourse.org/t/adding-non-patreon-patrons-to-patron-group/96406 "2018-09-05T12:52:54Z")

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I’ve recently set up Patreon and Discourse - even though I have very limited technical knowledge, the plugin to link them seems to be working great… Thanks. At the same time, I’ve some people who want to support my work…

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## [Admin panel does not work](https://meta.discourse.org/t/admin-panel-does-not-work/187910)

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**Author:** [@Алексей\_Крукович](https://meta.discourse.org/u/%D0%90%D0%BB%D0%B5%D0%BA%D1%81%D0%B5%D0%B9_%D0%9A%D1%80%D1%83%D0%BA%D0%BE%D0%B2%D0%B8%D1%87)\
**Replies:** 3\
**Last updated:** [April 26, 2021, 11:28am UTC](https://meta.discourse.org/t/admin-panel-does-not-work/187910 "2021-04-26T11:28:28Z")

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Hi there, I apologize right away, since I’m new to this, I updated the forum to 2.7.0.beta7, substituted the hash of the commit and made it, and now the forum works for me only when I’m not logged in when I’m logged in I…

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## [Modified user card base on group and/or by username](https://meta.discourse.org/t/modified-user-card-base-on-group-and-or-by-username/188077)

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**Author:** [@Cam\_Logical](https://meta.discourse.org/u/Cam_Logical)\
**Replies:** 0\
**Last updated:** [April 25, 2021, 7:07pm UTC](https://meta.discourse.org/t/modified-user-card-base-on-group-and-or-by-username/188077 "2021-04-25T19:07:29Z")

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I have some modified user card on css but it’s effect to all relevant selector. So how to modified user card base on group and/or by username? here the my modified css: .name-username-wrapper { color: #f20079; …

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## [Bar & Line Chart Widgets in a Topic?](https://meta.discourse.org/t/bar-line-chart-widgets-in-a-topic/96300)

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**Author:** [@keith1](https://meta.discourse.org/u/keith1)\
**Replies:** 2\
**Last updated:** [April 26, 2021, 1:31am UTC](https://meta.discourse.org/t/bar-line-chart-widgets-in-a-topic/96300 "2021-04-26T01:31:58Z")

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I’m curious if there’s anyway to support a bar chart (or any of the other standard charts) directly within a topic? Or if there’s a resource online anywhere that I’m not aware of to create these and have them embed nic…

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## [Suppress sub-category topics from displaying in main category](https://meta.discourse.org/t/suppress-sub-category-topics-from-displaying-in-main-category/95789)

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**Author:** [@jerdog](https://meta.discourse.org/u/jerdog)\
**Replies:** 3\
**Last updated:** [April 26, 2021, 1:30am UTC](https://meta.discourse.org/t/suppress-sub-category-topics-from-displaying-in-main-category/95789 "2021-04-26T01:30:01Z")

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So we have created a category with subcategories and all of those subcategory topics are displaying in the main category as well as their subcategory. How do we avoid that? Am I missing a setting?

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## [Discourse unavailable with high load average](https://meta.discourse.org/t/discourse-unavailable-with-high-load-average/96246)

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**Author:** [@JohnDoux](https://meta.discourse.org/u/JohnDoux)\
**Replies:** 19\
**Last updated:** [September 5, 2018, 5:59am UTC](https://meta.discourse.org/t/discourse-unavailable-with-high-load-average/96246 "2018-09-05T05:59:58Z")

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Hello everyone, I have been running an instance of Discourse for the last 2 years with Digital Ocean without any problem but since the last 2 weeks, it became very slow or unavailable most of the time. I have upgraded …

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## [Images not displaying due to CDN?](https://meta.discourse.org/t/images-not-displaying-due-to-cdn/96348)

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**Author:** [@davidkingham](https://meta.discourse.org/u/davidkingham)\
**Replies:** 3\
**Last updated:** [April 25, 2021, 5:29pm UTC](https://meta.discourse.org/t/images-not-displaying-due-to-cdn/96348 "2021-04-25T17:29:30Z")

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I have an odd problem that popped up today, all images are not displaying: and in the lightbox: Everything has been working perfectly for weeks and it stopped this morning. I have had a few users report this same …

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## [How to safely revert my changes in the container](https://meta.discourse.org/t/how-to-safely-revert-my-changes-in-the-container/188043)

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**Author:** [@hosna](https://meta.discourse.org/u/hosna)\
**Replies:** 3\
**Last updated:** [April 25, 2021, 2:38pm UTC](https://meta.discourse.org/t/how-to-safely-revert-my-changes-in-the-container/188043 "2021-04-25T14:38:37Z")

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To fix a problem, I had to do some manual changes in code inside the discourse container. Now how can I safely revert back all the changes?

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## [Setting Category Fixed Sort Order](https://meta.discourse.org/t/setting-category-fixed-sort-order/188028)

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**Author:** [@Danc](https://meta.discourse.org/u/Danc)\
**Replies:** 2\
**Last updated:** [April 25, 2021, 2:25pm UTC](https://meta.discourse.org/t/setting-category-fixed-sort-order/188028 "2021-04-25T14:25:23Z")

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Hi. I’m trying to figure out how to set a Discourse category fixed sort order. Articles have been written about how to do this, but I can’t reproduce this. Has category fixed sort order been deprecated? Can someon…

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## [Smtp password set during onboarding process](https://meta.discourse.org/t/smtp-password-set-during-onboarding-process/186639)

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**Author:** [@amanintech](https://meta.discourse.org/u/amanintech)\
**Replies:** 3\
**Last updated:** [April 25, 2021, 12:08pm UTC](https://meta.discourse.org/t/smtp-password-set-during-onboarding-process/186639 "2021-04-25T12:08:39Z")

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During the onboarding step, we are asked to add an SMTP password where we just plain paste the password. But turns out this fails the authentication as the password is written within "password" which is not what the SMTP…

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## [How to insert Amazon iframe on posts](https://meta.discourse.org/t/how-to-insert-amazon-iframe-on-posts/187922)

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**Author:** [@mstm](https://meta.discourse.org/u/mstm)\
**Replies:** 10\
**Last updated:** [April 25, 2021, 10:28am UTC](https://meta.discourse.org/t/how-to-insert-amazon-iframe-on-posts/187922 "2021-04-25T10:28:38Z")

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Hello, considering that onebox seems not to work properly with amazon other than .com (since 2019, info), I would like to try using iframes. The code to insert is: \<iframe style="width:120px;height:240px;" marginwidth=…

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## [Restore Failed Arguments should be provided as separate strings](https://meta.discourse.org/t/restore-failed-arguments-should-be-provided-as-separate-strings/187050)

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**Author:** [@iidbae](https://meta.discourse.org/u/iidbae)\
**Replies:** 4\
**Last updated:** [April 24, 2021, 11:53pm UTC](https://meta.discourse.org/t/restore-failed-arguments-should-be-provided-as-separate-strings/187050 "2021-04-24T23:53:45Z")

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I tried to move my discourse from digitalocean to ovh. I have follow all the official guideline. The only one that different is, I used rsync method to move my backup because I always failed to upload my backup manually…

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## [Coloring group names site-wide?](https://meta.discourse.org/t/coloring-group-names-site-wide/187423)

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**Author:** [@ykcorner](https://meta.discourse.org/u/ykcorner)\
**Replies:** 1\
**Last updated:** [April 24, 2021, 9:26pm UTC](https://meta.discourse.org/t/coloring-group-names-site-wide/187423 "2021-04-24T21:26:15Z")

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Hey everyone. Just have a quick question. What’s the css I could use to color groups (e.g. admins, staff, VIP, etc) site-wide? Site-wide meaning within profiles, posts, etc. Thanks guys

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## [Is it possible to restore a deleted theme?](https://meta.discourse.org/t/is-it-possible-to-restore-a-deleted-theme/187962)

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**Author:** [@souad](https://meta.discourse.org/u/souad)\
**Replies:** 1\
**Last updated:** [April 24, 2021, 12:40pm UTC](https://meta.discourse.org/t/is-it-possible-to-restore-a-deleted-theme/187962 "2021-04-24T12:40:11Z")

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I accidentally delelted a theme I have created on Discourse. Is there a way to get it back please ?

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## [Strange notifications behavior](https://meta.discourse.org/t/strange-notifications-behavior/187931)

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**Author:** [@yelloff](https://meta.discourse.org/u/yelloff)\
**Replies:** 5\
**Last updated:** [April 24, 2021, 12:24pm UTC](https://meta.discourse.org/t/strange-notifications-behavior/187931 "2021-04-24T12:24:37Z")

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For several days our notifications seem to be messed up. I got notifications that someone quoted me but a different user was quoted. Same with likes. It seems that every user gets every notification. Even notifications a…

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## [Missing images in discourse website. while they exist in upload folder](https://meta.discourse.org/t/missing-images-in-discourse-website-while-they-exist-in-upload-folder/187489)

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**Author:** [@hosna](https://meta.discourse.org/u/hosna)\
**Replies:** 6\
**Last updated:** [April 23, 2021, 5:39pm UTC](https://meta.discourse.org/t/missing-images-in-discourse-website-while-they-exist-in-upload-folder/187489 "2021-04-23T17:39:56Z")

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I just tried to change the title of an old topic. Then I realized that all images in the topic are now transparent.png and not showing properly.

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## [How does one change a username via the API?](https://meta.discourse.org/t/how-does-one-change-a-username-via-the-api/96118)

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**Author:** [@jezra](https://meta.discourse.org/u/jezra)\
**Replies:** 4\
**Last updated:** [September 4, 2018, 6:02pm UTC](https://meta.discourse.org/t/how-does-one-change-a-username-via-the-api/96118 "2018-09-04T18:02:54Z")

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While using the API and making a put request to: MYDISCOURSE/users/MYUSER?api\_key=MYSYSTEMAPIKEY&api\_username=system with a json payload of: {“username”:“helloworld”} I am receiving a response with a code of 200 and …

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## [Group messaging does not work?](https://meta.discourse.org/t/group-messaging-does-not-work/186956)

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**Author:** [@vagosduke](https://meta.discourse.org/u/vagosduke)\
**Replies:** 9\
**Last updated:** [April 23, 2021, 10:47pm UTC](https://meta.discourse.org/t/group-messaging-does-not-work/186956 "2021-04-23T22:47:22Z")

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Hello, I’ve been trying to message groups. I edited all required settings per group (allow to message and allow to mention is set to admin and mods) However, sending the same exact message to group trust\_level\_0 fails w…

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## [10% of new registrants type their emails wrong or missing](https://meta.discourse.org/t/10-of-new-registrants-type-their-emails-wrong-or-missing/187920)

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**Author:** [@ufukayyildiz](https://meta.discourse.org/u/ufukayyildiz)\
**Replies:** 5\
**Last updated:** [April 23, 2021, 9:15pm UTC](https://meta.discourse.org/t/10-of-new-registrants-type-their-emails-wrong-or-missing/187920 "2021-04-23T21:15:03Z")

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Hi all, In my forum almost 10% of new registrants type their emails wrong, missing or something else. like ..gmil, yhoo, hatmail etc. Confirmation emails can not be sent :thinking: For solution what can be done? Dou…

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## [What are your experiences with wp-discourse plugin and DiscourseConnect?](https://meta.discourse.org/t/what-are-your-experiences-with-wp-discourse-plugin-and-discourseconnect/24103)

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**Author:** [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)\
**Replies:** 1\
**Last updated:** [April 23, 2021, 6:51pm UTC](https://meta.discourse.org/t/what-are-your-experiences-with-wp-discourse-plugin-and-discourseconnect/24103 "2021-04-23T18:51:34Z")

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I’m considering the WP-Discourse plugin to integrate my WP site with Discourse, but would be interested in understanding a bit better what the benefits and costs are. What do you lose exactly when you turn on SSO in term…

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## [How to prepare for Ubuntu 16.04 EOL?](https://meta.discourse.org/t/how-to-prepare-for-ubuntu-16-04-eol/187599)

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**Author:** [@Pravi](https://meta.discourse.org/u/Pravi)\
**Replies:** 3\
**Last updated:** [April 23, 2021, 6:47pm UTC](https://meta.discourse.org/t/how-to-prepare-for-ubuntu-16-04-eol/187599 "2021-04-23T18:47:18Z")

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Ubuntu 16.04 will soon come to an end within a couple of days. After April 30, 2021, Canonical will not release any security patches or bug fixes for Ubuntu 16.04. Is it a good idea to upgrade the server? If yes, Is it…

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## [Why I'm getting this message "\[missing {{votesCount}} value\]"](https://meta.discourse.org/t/why-im-getting-this-message-missing-votescount-value/187393)

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**Author:** [@Ibrahim\_salem](https://meta.discourse.org/u/Ibrahim_salem)\
**Replies:** 4\
**Last updated:** [April 23, 2021, 4:05pm UTC](https://meta.discourse.org/t/why-im-getting-this-message-missing-votescount-value/187393 "2021-04-23T16:05:44Z")

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## [Delay in notifications about potential spam messages](https://meta.discourse.org/t/delay-in-notifications-about-potential-spam-messages/187844)

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**Author:** [@fedorov](https://meta.discourse.org/u/fedorov)\
**Replies:** 4\
**Last updated:** [April 23, 2021, 3:02pm UTC](https://meta.discourse.org/t/delay-in-notifications-about-potential-spam-messages/187844 "2021-04-23T15:02:37Z")

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A message in our forum was marked as potential spam 2 days ago, apparently, but we learned about it only today when the following email notification arrived: I could not locate a setting that would send those notific…

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