# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=515

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 516

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## [High Availability 3 Server setup](https://meta.discourse.org/t/high-availability-3-server-setup/180251)

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**Author:** [@andy212](https://meta.discourse.org/u/andy212)\
**Replies:** 10\
**Last updated:** [February 19, 2021, 4:21pm UTC](https://meta.discourse.org/t/high-availability-3-server-setup/180251 "2021-02-19T16:21:38Z")

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Does Discourse support multiple machines (each with a single docker container) behind a standalone load balancer? I require a Discourse setup to handle the failure of a server, so my standard response is to configure 3 …

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## [Image optimizations for embedded topics](https://meta.discourse.org/t/image-optimizations-for-embedded-topics/180170)

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**Author:** [@sok777](https://meta.discourse.org/u/sok777)\
**Replies:** 8\
**Last updated:** [February 19, 2021, 2:34pm UTC](https://meta.discourse.org/t/image-optimizations-for-embedded-topics/180170 "2021-02-19T14:34:49Z")

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Hi everyone, I am embedding a list of topics from my forums on another website. it works great, however the images that appear next to each topic are not optimize. It really slows down the load speed of the page. The …

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## [Whitelist HTML element which is a custom element (web component)](https://meta.discourse.org/t/whitelist-html-element-which-is-a-custom-element-web-component/150387)

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**Author:** [@amundo](https://meta.discourse.org/u/amundo)\
**Replies:** 2\
**Last updated:** [February 19, 2021, 2:24pm UTC](https://meta.discourse.org/t/whitelist-html-element-which-is-a-custom-element-web-component/150387 "2021-02-19T14:24:39Z")

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Is it possible to whitelist a custom element? I have a library of custom elements I have written, and I would like to make them available to my users. @pfaffman pointed out the bbcode wrapper theme component by @j.jaffe…

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## [Is this possible we upload Actions on Watched Words to API?](https://meta.discourse.org/t/is-this-possible-we-upload-actions-on-watched-words-to-api/180318)

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**Author:** [@Aman\_Kumar](https://meta.discourse.org/u/Aman_Kumar)\
**Replies:** 1\
**Last updated:** [February 19, 2021, 1:51pm UTC](https://meta.discourse.org/t/is-this-possible-we-upload-actions-on-watched-words-to-api/180318 "2021-02-19T13:51:13Z")

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Is this possible we upload Actions on Watched Words to API? Please update me as soon as possible . Thanks

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## [How to add custom html next to logo using discourse plugin methods](https://meta.discourse.org/t/how-to-add-custom-html-next-to-logo-using-discourse-plugin-methods/180332)

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**Author:** [@narayanan](https://meta.discourse.org/u/narayanan)\
**Replies:** 1\
**Last updated:** [February 19, 2021, 12:19pm UTC](https://meta.discourse.org/t/how-to-add-custom-html-next-to-logo-using-discourse-plugin-methods/180332 "2021-02-19T12:19:40Z")

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Hey, I want to add a custom html like \<span\> tag next to logo using discourse plugin events. Which events will allow us to add custom html next to logo ?

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## [Changing the category to tracking by default](https://meta.discourse.org/t/changing-the-category-to-tracking-by-default/73604)

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**Author:** [@Val](https://meta.discourse.org/u/Val)\
**Replies:** 5\
**Last updated:** [February 19, 2021, 11:03am UTC](https://meta.discourse.org/t/changing-the-category-to-tracking-by-default/73604 "2021-02-19T11:03:44Z")

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Hi everyone, I have tried to find an answer, but seems like I need your help…I am a admin and I would like to change the setting of “watching, tracking, etc” for ALL users (not just for new ones but for everyone. It see…

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## [Previous Custom Text keeps appearing when refreshing Customize Text page](https://meta.discourse.org/t/previous-custom-text-keeps-appearing-when-refreshing-customize-text-page/180153)

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**Author:** [@frank.manuel](https://meta.discourse.org/u/frank.manuel)\
**Replies:** 3\
**Last updated:** [February 19, 2021, 5:34am UTC](https://meta.discourse.org/t/previous-custom-text-keeps-appearing-when-refreshing-customize-text-page/180153 "2021-02-19T05:34:49Z")

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So I manually updated category.replace\_paragraph in the database, in translation\_overrides table. This is part of some server sync thing I’ve made. And it reflects in the page correctly: Until I keep refreshing t…

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## [Searching all discourses, with google?](https://meta.discourse.org/t/searching-all-discourses-with-google/180232)

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**Author:** [@bluenote73](https://meta.discourse.org/u/bluenote73)\
**Replies:** 4\
**Last updated:** [February 19, 2021, 5:33am UTC](https://meta.discourse.org/t/searching-all-discourses-with-google/180232 "2021-02-19T05:33:31Z")

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Hi I want to search all discourse installations using google. For other boards, sometimes people do inurl:forum|viewthread|showthread|viewtopic|showtopic. But discourse urls are so minimal (/c and /t ?) there doesn’t s…

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## [Runing Discourse Along a Wordpress Website](https://meta.discourse.org/t/runing-discourse-along-a-wordpress-website/180303)

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**Author:** [@AveyBD](https://meta.discourse.org/u/AveyBD)\
**Replies:** 1\
**Last updated:** [February 19, 2021, 5:32am UTC](https://meta.discourse.org/t/runing-discourse-along-a-wordpress-website/180303 "2021-02-19T05:32:54Z")

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Hello Guys, Hope you are doing well. I am running my Discourse forum on a VPS during few months. We are a non profit organization. To minimize cost we want to run only one server . Can we run Wordpress and Discourse o…

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## [Email response as private message](https://meta.discourse.org/t/email-response-as-private-message/98654)

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**Author:** [@Json\_Blob](https://meta.discourse.org/u/Json_Blob)\
**Replies:** 4\
**Last updated:** [February 19, 2021, 3:30am UTC](https://meta.discourse.org/t/email-response-as-private-message/98654 "2021-02-19T03:30:31Z")

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I have a new discourse community starting up and we’re trying to support mailing list users as best we can. A user has asked if they can respond to a public thread notification email privately, as a private message to t…

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## [Bug with Activity page on 2.6.1](https://meta.discourse.org/t/bug-with-activity-page-on-2-6-1/180142)

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**Author:** [@nahimov](https://meta.discourse.org/u/nahimov)\
**Replies:** 1\
**Last updated:** [February 19, 2021, 1:35am UTC](https://meta.discourse.org/t/bug-with-activity-page-on-2-6-1/180142 "2021-02-19T01:35:15Z")

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Hello! I noticed such a bug on the Activity page in version 2.6.1 of the forum. Besides the fact that the page is empty, there is also no Assigned item: On version 2.5.5 everything is fine:

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## [Automatically transferring themes](https://meta.discourse.org/t/automatically-transferring-themes/180272)

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**Author:** [@AlexJC](https://meta.discourse.org/u/AlexJC)\
**Replies:** 3\
**Last updated:** [February 19, 2021, 12:26am UTC](https://meta.discourse.org/t/automatically-transferring-themes/180272 "2021-02-19T00:26:08Z")

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Hi, Is there any mechanism (or query) that could easily take everyone who currently has enabled Theme ID X and swap them to Theme ID Y. I currently have Theme X which is a bunch of messy components and want to replace …

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## [How to add a new header icon](https://meta.discourse.org/t/how-to-add-a-new-header-icon/180273)

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**Author:** [@AlexJC](https://meta.discourse.org/u/AlexJC)\
**Replies:** 2\
**Last updated:** [February 18, 2021, 11:41pm UTC](https://meta.discourse.org/t/how-to-add-a-new-header-icon/180273 "2021-02-18T23:41:35Z")

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Hi, I am trying to add a new icon to the header (for a light/dark theme switcher) and I’ve taken inspiration from another comment here but it isn’t quite working as expected. The icon disappears when I scroll down a pos…

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## [Add discourse category link to wordpress](https://meta.discourse.org/t/add-discourse-category-link-to-wordpress/180220)

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**Author:** [@Yves\_Lauzin](https://meta.discourse.org/u/Yves_Lauzin)\
**Replies:** 3\
**Last updated:** [February 18, 2021, 10:29pm UTC](https://meta.discourse.org/t/add-discourse-category-link-to-wordpress/180220 "2021-02-18T22:29:50Z")

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Hello, With the plugin Wp Discourse is there a possibility to add discourse category preview on Wordpress. I think Rss integrator will work for this but with the WP Discourse plugin is it possible ? a bit like on this…

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## [Yandex email error: Email sending without SSL/TLS encryption is not allowed](https://meta.discourse.org/t/yandex-email-error-email-sending-without-ssl-tls-encryption-is-not-allowed/163193)

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**Author:** [@sam\_h](https://meta.discourse.org/u/sam_h)\
**Replies:** 6\
**Last updated:** [February 18, 2021, 10:18pm UTC](https://meta.discourse.org/t/yandex-email-error-email-sending-without-ssl-tls-encryption-is-not-allowed/163193 "2021-02-18T22:18:13Z")

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Hi, I have an error saying 530 5.7.7 Email sending without SSL/TLS encryption is not allowed. Please see: https://yandex.ru/support/mail/mail-clients/ssl.html while running ./discourse-doctor. However, with same config,…

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## [Deleted articles keep coming back?](https://meta.discourse.org/t/deleted-articles-keep-coming-back/284820)

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**Author:** [@Thomas\_Ralph1](https://meta.discourse.org/u/Thomas_Ralph1)\
**Replies:** 1\
**Last updated:** [February 18, 2021, 9:07pm UTC](https://meta.discourse.org/t/deleted-articles-keep-coming-back/284820 "2021-02-18T21:07:26Z")

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Looking for some advice. Have tried this to feed news articles into our site, however we tend to delete some and want to limit. Those deleted articles keep coming back when the RSS feed is triggered again. Is there a way…

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## [Is it possible to piggyback Discourse authentication?](https://meta.discourse.org/t/is-it-possible-to-piggyback-discourse-authentication/180235)

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**Author:** [@Nacho\_Caballero](https://meta.discourse.org/u/Nacho_Caballero)\
**Replies:** 1\
**Last updated:** [February 18, 2021, 8:46pm UTC](https://meta.discourse.org/t/is-it-possible-to-piggyback-discourse-authentication/180235 "2021-02-18T20:46:36Z")

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I’m developing a simple Express app and I was planning to embed it as an iframe in a page in my login-required Discourse site. This might be naïve on my part, but is there a way to leverage the fact that users have alre…

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## [Discourse login with whmcs users](https://meta.discourse.org/t/discourse-login-with-whmcs-users/180167)

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**Author:** [@ebinvthomas](https://meta.discourse.org/u/ebinvthomas)\
**Replies:** 1\
**Last updated:** [February 18, 2021, 3:10pm UTC](https://meta.discourse.org/t/discourse-login-with-whmcs-users/180167 "2021-02-18T15:10:33Z")

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hello, I am planning to enable community forum for our company with discourse . We currently using whmcs for our billing. I want to enable the community for our existing whmcs clients& future .how we can enable login wi…

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## [Error when restoring from backup to new installation](https://meta.discourse.org/t/error-when-restoring-from-backup-to-new-installation/173702)

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**Author:** [@h.vdheurik](https://meta.discourse.org/u/h.vdheurik)\
**Replies:** 1\
**Last updated:** [February 18, 2021, 3:12pm UTC](https://meta.discourse.org/t/error-when-restoring-from-backup-to-new-installation/173702 "2021-02-18T15:12:58Z")

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I’m trying to restore a backup from a working discourse installation to a new (test) discourse installation. It keeps failing with the following errors : \[2020-12-18 12:37:14\] ERROR: relation "github\_user\_infos" alread…

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## [Unknown COSE algorithm encountered. alg: -257](https://meta.discourse.org/t/unknown-cose-algorithm-encountered-alg-257/180104)

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**Author:** [@SystemZ](https://meta.discourse.org/u/SystemZ)\
**Replies:** 4\
**Last updated:** [February 18, 2021, 11:00am UTC](https://meta.discourse.org/t/unknown-cose-algorithm-encountered-alg-257/180104 "2021-02-18T11:00:16Z")

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Hi, One of my users can’t login with 2FA using hardware key. After pressing button on key during login, Windows 10 is asking for a PIN. After entering PIN he is receiving error “The algorithm used for the security key…

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## [Adding icons for Summary and Activity tabs](https://meta.discourse.org/t/adding-icons-for-summary-and-activity-tabs/180040)

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**Author:** [@Nareshh\_Raja](https://meta.discourse.org/u/Nareshh_Raja)\
**Replies:** 0\
**Last updated:** [February 17, 2021, 1:53pm UTC](https://meta.discourse.org/t/adding-icons-for-summary-and-activity-tabs/180040 "2021-02-17T13:53:15Z")

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By default Summary and Activity tags are not having a icon with them. Is it possible to add Icons for Summary and Activity tabs like below.

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## [Virus scanning of uploaded files](https://meta.discourse.org/t/virus-scanning-of-uploaded-files/85519)

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**Author:** [@crispygoth](https://meta.discourse.org/u/crispygoth)\
**Replies:** 18\
**Last updated:** [February 18, 2021, 5:50am UTC](https://meta.discourse.org/t/virus-scanning-of-uploaded-files/85519 "2021-02-18T05:50:45Z")

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I’m currently looking into integrating Discourse with our existing web systems to provide a discussion forum for our site’s users. One of the requirements of our platform is that all uploaded files are checked for viruse…

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## [SMTP email issue Net::Timeout](https://meta.discourse.org/t/smtp-email-issue-net-timeout/180080)

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**Author:** [@kyekiller](https://meta.discourse.org/u/kyekiller)\
**Replies:** 2\
**Last updated:** [February 18, 2021, 5:22am UTC](https://meta.discourse.org/t/smtp-email-issue-net-timeout/180080 "2021-02-18T05:22:35Z")

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Hello, I’ve been trying to fix my smtp issue and it doesn’t send emails and when I run the ./discourse-doctor command it gives me an Net::Timeout error. Thanks in advance for the help. app.yml smtp section DISCOURSE\_S…

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## [Display Like Counts on Home Page Topic List](https://meta.discourse.org/t/display-like-counts-on-home-page-topic-list/58742)

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**Author:** [@Aislinn\_Chen](https://meta.discourse.org/u/Aislinn_Chen)\
**Replies:** 8\
**Last updated:** [July 20, 2018, 5:11pm UTC](https://meta.discourse.org/t/display-like-counts-on-home-page-topic-list/58742 "2018-07-20T17:11:20Z")

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Is it possible to display like counts on the home topic list next to “Replies”?

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## [Cannot create account using Firefox 78](https://meta.discourse.org/t/cannot-create-account-using-firefox-78/180096)

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**Author:** [@Jamesss](https://meta.discourse.org/u/Jamesss)\
**Replies:** 2\
**Last updated:** [February 18, 2021, 12:46am UTC](https://meta.discourse.org/t/cannot-create-account-using-firefox-78/180096 "2021-02-18T00:46:56Z")

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I was directed to post this issue here, since the website referenced below uses Discourse. Steps to reproduce Went to https://forum.obsidian.md in Firefox browser Clicked on “Sign Up” button in top right corner Prompt…

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## [Whole site broken after trying to update](https://meta.discourse.org/t/whole-site-broken-after-trying-to-update/179918)

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**Author:** [@Ryan\_Jakes](https://meta.discourse.org/u/Ryan_Jakes)\
**Replies:** 2\
**Last updated:** [February 17, 2021, 1:52pm UTC](https://meta.discourse.org/t/whole-site-broken-after-trying-to-update/179918 "2021-02-17T13:52:29Z")

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So I went to update my site and then it said something about error, I haven’t been on the site for about 10 months so there was a large amount of updates. I updated the docker first, and that went fine. And then I hit…

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## [Can Personal Messages be disabled for an individual user?](https://meta.discourse.org/t/can-personal-messages-be-disabled-for-an-individual-user/179988)

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**Author:** [@DLS](https://meta.discourse.org/u/DLS)\
**Replies:** 6\
**Last updated:** [February 17, 2021, 11:58pm UTC](https://meta.discourse.org/t/can-personal-messages-be-disabled-for-an-individual-user/179988 "2021-02-17T23:58:18Z")

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Personal messages have a place in the forums I work with, so turning them off for all users isn’t the thing. Which leads me to ask: Is it possible to disable personal messages for a single/individual user (who has abuse…

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## [How to prevent moderators from seeing administrator data (ip, email)?](https://meta.discourse.org/t/how-to-prevent-moderators-from-seeing-administrator-data-ip-email/180116)

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**Author:** [@Alex\_Tramp](https://meta.discourse.org/u/Alex_Tramp)\
**Replies:** 4\
**Last updated:** [February 17, 2021, 11:40pm UTC](https://meta.discourse.org/t/how-to-prevent-moderators-from-seeing-administrator-data-ip-email/180116 "2021-02-17T23:40:43Z")

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Hi community! Please, help me. How to prevent moderators from seeing administrator data (ip, email)? And as far as I understand - there is no such thing as a"super administrator". T / e if I give other users admin rig…

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## [Nginx not binding to ipv6 address using the Discourse Docker image](https://meta.discourse.org/t/nginx-not-binding-to-ipv6-address-using-the-discourse-docker-image/179844)

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**Author:** [@robbyoconnor](https://meta.discourse.org/u/robbyoconnor)\
**Replies:** 8\
**Last updated:** [February 17, 2021, 11:35pm UTC](https://meta.discourse.org/t/nginx-not-binding-to-ipv6-address-using-the-discourse-docker-image/179844 "2021-02-17T23:35:04Z")

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I am not sure if this is a bug or if I did something, I don’t think I did and I checked the templates and they are configured to listen on the ipv6 address. This has been happening since January 7 at 4:51 AM UTC accordin…

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## [Trust level groups cannot be used for category moderation?](https://meta.discourse.org/t/trust-level-groups-cannot-be-used-for-category-moderation/180047)

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**Author:** [@iStxrm](https://meta.discourse.org/u/iStxrm)\
**Replies:** 21\
**Last updated:** [February 17, 2021, 10:41pm UTC](https://meta.discourse.org/t/trust-level-groups-cannot-be-used-for-category-moderation/180047 "2021-02-17T22:41:50Z")

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Aye hi, so lately I acquired discourse and am hosting it on my own, however I seem to be needing help setting something. So in some other forum I saw that before a post was actually sent, it had to be approved by someon…

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