# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=523

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 524

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## [External Data Analysis](https://meta.discourse.org/t/external-data-analysis/91576)

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**Author:** [@JKBaseer](https://meta.discourse.org/u/JKBaseer)\
**Replies:** 2\
**Last updated:** [July 6, 2018, 12:47pm UTC](https://meta.discourse.org/t/external-data-analysis/91576 "2018-07-06T12:47:37Z")

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Is there a way to connect like API? So it’s just a single connection to external BI tools or even cloud database for further analysis. This feature in open source available as well?

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## [UTF-8 character in category slug causes problems with ASCII slugs](https://meta.discourse.org/t/utf-8-character-in-category-slug-causes-problems-with-ascii-slugs/177702)

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**Author:** [@RGJ](https://meta.discourse.org/u/RGJ)\
**Replies:** 4\
**Last updated:** [January 29, 2021, 7:38pm UTC](https://meta.discourse.org/t/utf-8-character-in-category-slug-causes-problems-with-ascii-slugs/177702 "2021-01-29T19:38:23Z")

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Using an UTF-8 character in a category slug seems to cause issues. After creating the category the admin gives a 404 and the category is inaccessible using the category link (/c/b%C3%A4r/6/l/latest.json?ascending=false) …

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## [There is no access to the site](https://meta.discourse.org/t/there-is-no-access-to-the-site/177215)

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**Author:** [@Алексей\_Батурин1](https://meta.discourse.org/u/%D0%90%D0%BB%D0%B5%D0%BA%D1%81%D0%B5%D0%B9_%D0%91%D0%B0%D1%82%D1%83%D1%80%D0%B8%D0%BD1)\
**Replies:** 1\
**Last updated:** [January 29, 2021, 7:33pm UTC](https://meta.discourse.org/t/there-is-no-access-to-the-site/177215 "2021-01-29T19:33:47Z")

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made a fresh install on a clean server. I did everything as usual. according to the instructions it worked before … this time https://testdevops.pp.ua/ there is no access to the site. installed after today’s release of …

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## [Upgrade issue with duplicate username in DB](https://meta.discourse.org/t/upgrade-issue-with-duplicate-username-in-db/177664)

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**Author:** [@volksman](https://meta.discourse.org/u/volksman)\
**Replies:** 2\
**Last updated:** [January 29, 2021, 2:41pm UTC](https://meta.discourse.org/t/upgrade-issue-with-duplicate-username-in-db/177664 "2021-01-29T14:41:48Z")

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So I tried to upgrade my board this morning and got an error: PG::UniqueViolation: ERROR: duplicate key value violates unique constraint “index\_users\_on\_username” It names a user “MikeC”. So I did some digging and i…

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## [Deactivate auto publish discourse to post wordpress](https://meta.discourse.org/t/deactivate-auto-publish-discourse-to-post-wordpress/174359)

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**Author:** [@McFlyPartages](https://meta.discourse.org/u/McFlyPartages)\
**Replies:** 7\
**Last updated:** [January 29, 2021, 12:47pm UTC](https://meta.discourse.org/t/deactivate-auto-publish-discourse-to-post-wordpress/174359 "2021-01-29T12:47:51Z")

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Hello, I progress slowly in the plugin’s interaction in wordpress but I have a problem because discourse automatically publishes the new topics of the discourse to new articles on the wordpress. I’m looking but can’t f…

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## [How do I make the RSS links work?](https://meta.discourse.org/t/how-do-i-make-the-rss-links-work/177654)

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**Author:** [@peterdalydickson](https://meta.discourse.org/u/peterdalydickson)\
**Replies:** 4\
**Last updated:** [January 29, 2021, 12:38pm UTC](https://meta.discourse.org/t/how-do-i-make-the-rss-links-work/177654 "2021-01-29T12:38:24Z")

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I’ve found a reference to the different RSS links for my Discourse site. But none of them seem to work. For example, if I put https://cc-discourse.bluepeg.org/c/good-news-stories.rss into feedly, I get… We were not a…

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## [Localizing Message Below Suggested Topics](https://meta.discourse.org/t/localizing-message-below-suggested-topics/177545)

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**Author:** [@nildarar](https://meta.discourse.org/u/nildarar)\
**Replies:** 2\
**Last updated:** [January 29, 2021, 6:47am UTC](https://meta.discourse.org/t/localizing-message-below-suggested-topics/177545 "2021-01-29T06:47:29Z")

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Hi, I could not find the message below Suggested Topics in Site Texts for localization. When I use the I18n.enableVerboseLocalizationSession() command, a number does not appear in the text of this message.

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## [Quoting empty rt tags removes them](https://meta.discourse.org/t/quoting-empty-rt-tags-removes-them/176290)

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**Author:** [@seanblue](https://meta.discourse.org/u/seanblue)\
**Replies:** 3\
**Last updated:** [January 29, 2021, 12:16am UTC](https://meta.discourse.org/t/quoting-empty-rt-tags-removes-them/176290 "2021-01-29T00:16:24Z")

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Take the following HTML: \<ruby\>振\<rt\>ふ\</rt\>り\<rt\>\</rt\>仮\<rt\>が\</rt\>名\<rt\>な\</rt\>\</ruby\> 振ふり仮が名な The empty \<rt\>\</rt\> is very important here, as this is what results in proper placement of the furigana above each character. T…

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## [Youtube embed size, revisited](https://meta.discourse.org/t/youtube-embed-size-revisited/85385)

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**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 32\
**Last updated:** [January 29, 2021, 12:06am UTC](https://meta.discourse.org/t/youtube-embed-size-revisited/85385 "2021-01-29T00:06:02Z")

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I’m following up on ‘Youtube embed size’. In this topic, the discussion was about the small default size of YouTube embeds. The final solution was allowing width and height parameters in YouTube links. I’m not sure this …

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## [Rebuilding invalid indexes](https://meta.discourse.org/t/rebuilding-invalid-indexes/177599)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 3\
**Last updated:** [January 28, 2021, 9:47pm UTC](https://meta.discourse.org/t/rebuilding-invalid-indexes/177599 "2021-01-28T21:47:22Z")

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I just upgraded a 1.8 million post site to 2.7.0.beta2 and with it the PG10 to PG13 upgrade. I saw that beta3 just came out and has “improved database migration performance” so I went ahead and upgraded again. When I tr…

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## [Reply by email not working (but I'm able to verify each component is working as it should...)](https://meta.discourse.org/t/reply-by-email-not-working-but-im-able-to-verify-each-component-is-working-as-it-should/177551)

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**Author:** [@jacklenox](https://meta.discourse.org/u/jacklenox)\
**Replies:** 0\
**Last updated:** [January 28, 2021, 2:55pm UTC](https://meta.discourse.org/t/reply-by-email-not-working-but-im-able-to-verify-each-component-is-working-as-it-should/177551 "2021-01-28T14:55:44Z")

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Hello all, I’ve had a good look around this board and haven been unable to find anyone who’s experiencing the same issue as me here. I’m really pulling my hair out at this point. So, I have: Mail-in-a-Box set up on a …

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## [Discourse Rebuild](https://meta.discourse.org/t/discourse-rebuild/177383)

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**Author:** [@Bharat\_singh](https://meta.discourse.org/u/Bharat_singh)\
**Replies:** 14\
**Last updated:** [January 28, 2021, 8:15pm UTC](https://meta.discourse.org/t/discourse-rebuild/177383 "2021-01-28T20:15:26Z")

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Hi All, I am totally new on Discourse but have been looking at one instance in our company which was setup by someone else. One of our team made an update to SSL cert and after that it has been broken from some weeks. D…

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## [Upgrade Docker Failed](https://meta.discourse.org/t/upgrade-docker-failed/172345)

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**Author:** [@geoff777](https://meta.discourse.org/u/geoff777)\
**Replies:** 7\
**Last updated:** [January 28, 2021, 7:42pm UTC](https://meta.discourse.org/t/upgrade-docker-failed/172345 "2021-01-28T19:42:18Z")

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I’m ugrading from v2.6.0.beta4 +52 When I arrived to upgrade I found everything still upgrading from the last time … except the docker manager? I reset all and started to upgrade Docker … this is the where it all went…

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## [Topic replies are not displaying in chronological order?](https://meta.discourse.org/t/topic-replies-are-not-displaying-in-chronological-order/174181)

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**Author:** [@Martin\_Schneider](https://meta.discourse.org/u/Martin_Schneider)\
**Replies:** 6\
**Last updated:** [January 28, 2021, 6:15pm UTC](https://meta.discourse.org/t/topic-replies-are-not-displaying-in-chronological-order/174181 "2021-01-28T18:15:39Z")

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Is there a way to force posts to display in chronological order? I have topics on my forum that sometimes push reply posts down to the very end, rather than staying in chronological order. (I don’t understand precisely w…

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## [Getting notified every time a new topic is created in a private category](https://meta.discourse.org/t/getting-notified-every-time-a-new-topic-is-created-in-a-private-category/177500)

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**Author:** [@Nina\_11](https://meta.discourse.org/u/Nina_11)\
**Replies:** 2\
**Last updated:** [January 28, 2021, 5:47pm UTC](https://meta.discourse.org/t/getting-notified-every-time-a-new-topic-is-created-in-a-private-category/177500 "2021-01-28T17:47:37Z")

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Hi there, I have a use case where I’d like a group of moderators to get notified every time a new thread is created in a specific private category - regardless if I’ve hit my 2 email per day limit or not. The moderators…

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## [Two or three languages discourse](https://meta.discourse.org/t/two-or-three-languages-discourse/177520)

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**Author:** [@Yves\_Lauzin](https://meta.discourse.org/u/Yves_Lauzin)\
**Replies:** 4\
**Last updated:** [January 28, 2021, 5:02pm UTC](https://meta.discourse.org/t/two-or-three-languages-discourse/177520 "2021-01-28T17:02:59Z")

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Hello the community !!! I am from France so excuse my poor speaking :expressionless: I have a discourse with categories and sub-cat. I would like to keep this structure and let people to choose the language to read. …

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## [How do I access the Ruby REPL?](https://meta.discourse.org/t/how-do-i-access-the-ruby-repl/177560)

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**Author:** [@alexweej](https://meta.discourse.org/u/alexweej)\
**Replies:** 4\
**Last updated:** [January 28, 2021, 4:58pm UTC](https://meta.discourse.org/t/how-do-i-access-the-ruby-repl/177560 "2021-01-28T16:58:58Z")

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I seem to remember, several years ago, being able to enter the container and bring up a Ruby REPL where I could interactively use Discourse ORM objects etc. I am trying to debug an issue and want to inspect the posts in …

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## [Forgot to edit CSP when adding tracking code via custom component](https://meta.discourse.org/t/forgot-to-edit-csp-when-adding-tracking-code-via-custom-component/174811)

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**Author:** [@Antony](https://meta.discourse.org/u/Antony)\
**Replies:** 8\
**Last updated:** [January 28, 2021, 1:55pm UTC](https://meta.discourse.org/t/forgot-to-edit-csp-when-adding-tracking-code-via-custom-component/174811 "2021-01-28T13:55:38Z")

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I’ve tried to add in \</head\> \<!-- Matomo - head --\> \<script type="text/discourse-plugin" version="0.2"\> // Track page views api.onPageChange((url, title) =\> { if (\_paq) { try { …

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## [SVG logo not showing up](https://meta.discourse.org/t/svg-logo-not-showing-up/177535)

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**Author:** [@Dhruvi\_Butti](https://meta.discourse.org/u/Dhruvi_Butti)\
**Replies:** 2\
**Last updated:** [January 28, 2021, 1:43pm UTC](https://meta.discourse.org/t/svg-logo-not-showing-up/177535 "2021-01-28T13:43:11Z")

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We are facing problems with meta data of our community link. Our channel is https://qna.tax/. And we are not able to get OG description and image.

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## [Keycloak SSO and logout](https://meta.discourse.org/t/keycloak-sso-and-logout/177543)

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**Author:** [@nahimov](https://meta.discourse.org/u/nahimov)\
**Replies:** 0\
**Last updated:** [January 28, 2021, 1:37pm UTC](https://meta.discourse.org/t/keycloak-sso-and-logout/177543 "2021-01-28T13:37:42Z")

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Hello! @david help me please, great man! )))) I have successfully configured the Discourse + Keycloak SSO + SAML plugin + Openid Connect plugin bundle. There is only one thing that overshadows this beauty - it is logou…

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## [Can’t find CSS/HTML on Graceful theme](https://meta.discourse.org/t/can-t-find-css-html-on-graceful-theme/177452)

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**Author:** [@salamandea](https://meta.discourse.org/u/salamandea)\
**Replies:** 2\
**Last updated:** [January 28, 2021, 10:35am UTC](https://meta.discourse.org/t/can-t-find-css-html-on-graceful-theme/177452 "2021-01-28T10:35:54Z")

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Hello! I’ve installed the great Graceful theme. On the inactive main theme, I see a Custom CSS/HTML section below the included components section. However, with the active, Graceful theme, I do not see a custom CSS/HTM…

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## [Remove category search engine](https://meta.discourse.org/t/remove-category-search-engine/177499)

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**Author:** [@Pandabear](https://meta.discourse.org/u/Pandabear)\
**Replies:** 2\
**Last updated:** [January 28, 2021, 8:38am UTC](https://meta.discourse.org/t/remove-category-search-engine/177499 "2021-01-28T08:38:04Z")

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Hello everyone, I would like to remove the category finder role = “searchbox” Thanks

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## [What is the "small action" post type?](https://meta.discourse.org/t/what-is-the-small-action-post-type/91617)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 2\
**Last updated:** [January 28, 2021, 3:45am UTC](https://meta.discourse.org/t/what-is-the-small-action-post-type/91617 "2021-01-28T03:45:31Z")

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Hi. There are several post types: regular, moderator\_action, small\_action, and whisper. What is the small\_action post type?

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## [Is there any artificial intelligence involved in Discourse?](https://meta.discourse.org/t/is-there-any-artificial-intelligence-involved-in-discourse/177496)

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**Author:** [@Wall-E](https://meta.discourse.org/u/Wall-E)\
**Replies:** 3\
**Last updated:** [January 28, 2021, 2:41am UTC](https://meta.discourse.org/t/is-there-any-artificial-intelligence-involved-in-discourse/177496 "2021-01-28T02:41:33Z")

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Is A.I. involved in Discourse? For example, how it suggests similar topics to the one we are creating? If that is case, what kind of algorithms are used?

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## [Error Embedding](https://meta.discourse.org/t/error-embedding/177504)

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**Author:** [@CaptainZac](https://meta.discourse.org/u/CaptainZac)\
**Replies:** 3\
**Last updated:** [January 28, 2021, 1:07am UTC](https://meta.discourse.org/t/error-embedding/177504 "2021-01-28T01:07:44Z")

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Can someone let me know what I’m doing wrong here. I keep getting an error for some reason…

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## [DiscoTOC & Brand Header - using together](https://meta.discourse.org/t/discotoc-brand-header-using-together/177493)

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**Author:** [@leopedrini](https://meta.discourse.org/u/leopedrini)\
**Replies:** 3\
**Last updated:** [January 28, 2021, 12:08am UTC](https://meta.discourse.org/t/discotoc-brand-header-using-together/177493 "2021-01-28T00:08:34Z")

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Hello dears… Just a query here, as i am not a Discourse expert - only a big big fan :slight\_smile: In my website, i would like to have a top navigation menu… brand header… (and i am able to get it, using Brand Header ) …

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## [A new user invitation to myself fails](https://meta.discourse.org/t/a-new-user-invitation-to-myself-fails/177455)

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**Author:** [@adriatic](https://meta.discourse.org/u/adriatic)\
**Replies:** 5\
**Last updated:** [January 27, 2021, 11:53pm UTC](https://meta.discourse.org/t/a-new-user-invitation-to-myself-fails/177455 "2021-01-27T23:53:09Z")

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Steps: using the admin users interface, I invited a new user via email (nikolaj.ivancic@congral.com). This invitation was successfully sent and received by my email client. When clicked in the link in the email: admin …

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## [How to upgrade Discourse](https://meta.discourse.org/t/how-to-upgrade-discourse/177457)

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**Author:** [@adriatic](https://meta.discourse.org/u/adriatic)\
**Replies:** 4\
**Last updated:** [January 27, 2021, 11:32pm UTC](https://meta.discourse.org/t/how-to-upgrade-discourse/177457 "2021-01-27T23:32:20Z")

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The precise question is this: Discourse can be upgraded via browser and via console; what are the criteria for the decision which way to go? Here is my view via the browser today: It seems that the discourse 37f7f306…

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## [Embedded posts from Ghost are stripped of HTML](https://meta.discourse.org/t/embedded-posts-from-ghost-are-stripped-of-html/177437)

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**Author:** [@Memetix](https://meta.discourse.org/u/Memetix)\
**Replies:** 1\
**Last updated:** [January 27, 2021, 9:14pm UTC](https://meta.discourse.org/t/embedded-posts-from-ghost-are-stripped-of-html/177437 "2021-01-27T21:14:35Z")

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Hello, I was not able to find a topic on this particular issue in the search so I hope it is okay. First, I have successfully connected Discourse comments to my blog following directions here. The comment box shows up …

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## [Setting User's Default Profile](https://meta.discourse.org/t/setting-users-default-profile/177474)

<div class="topic-metadata">

**Author:** [@ashley-becks](https://meta.discourse.org/u/ashley-becks)\
**Replies:** 0\
**Last updated:** [January 27, 2021, 7:55pm UTC](https://meta.discourse.org/t/setting-users-default-profile/177474 "2021-01-27T19:55:42Z")

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I am an administrator on my community’s discourse forum. I am trying to set the system assigned profile picture so that the user menu icon appears. I have found the section under admin \> settings \> files that allows me t…

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