# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=526

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 527

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## [Using custom user fields to prevent bot signups](https://meta.discourse.org/t/using-custom-user-fields-to-prevent-bot-signups/176854)

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**Author:** [@Perry\_Eising](https://meta.discourse.org/u/Perry_Eising)\
**Replies:** 3\
**Last updated:** [January 22, 2021, 3:24am UTC](https://meta.discourse.org/t/using-custom-user-fields-to-prevent-bot-signups/176854 "2021-01-22T03:24:57Z")

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We seem to be experiencing an uptick in spam lately as follows: a new user account is created said account posts on old threads, with somewhat-relevant technical content that isn’t obvious spam at first glance at the e…

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## [Discourse connects to the SMTP server but fails to send email through it](https://meta.discourse.org/t/discourse-connects-to-the-smtp-server-but-fails-to-send-email-through-it/174501)

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**Author:** [@superman](https://meta.discourse.org/u/superman)\
**Replies:** 7\
**Last updated:** [January 22, 2021, 2:23am UTC](https://meta.discourse.org/t/discourse-connects-to-the-smtp-server-but-fails-to-send-email-through-it/174501 "2021-01-22T02:23:55Z")

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Cant get the first user registration email: Discourse doctor says: SMTP server connection successful. Sending mail failed. However: Telnet to mail.domain.com port 587 works and EHLO mailserver command works. How ca…

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## [Using a plug-in to monetize my Discourse](https://meta.discourse.org/t/using-a-plug-in-to-monetize-my-discourse/176748)

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**Author:** [@MrDavis97](https://meta.discourse.org/u/MrDavis97)\
**Replies:** 5\
**Last updated:** [January 22, 2021, 2:21am UTC](https://meta.discourse.org/t/using-a-plug-in-to-monetize-my-discourse/176748 "2021-01-22T02:21:16Z")

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My main question is, is the ProCourse Memberships plug-in still working? One of the tags on it is “broken-plugin.” If it’s not working and maintained anymore, what are some other plug-in options for me to use to get a si…

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## [Tags are not working due to multilingual plugin](https://meta.discourse.org/t/tags-are-not-working-due-to-multilingual-plugin/175288)

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**Author:** [@Ed\_Bobkov](https://meta.discourse.org/u/Ed_Bobkov)\
**Replies:** 2\
**Last updated:** [January 9, 2021, 11:21am UTC](https://meta.discourse.org/t/tags-are-not-working-due-to-multilingual-plugin/175288 "2021-01-09T11:21:46Z")

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Tags are not working. I get Oops! That page doesn’t exist or is private when try to open any of them. All tags have a root /tags/ and the root was changed as I found here. So when I change /tags/any-tag to /tag/any-tag …

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## [Need relative URLs for uploaded images](https://meta.discourse.org/t/need-relative-urls-for-uploaded-images/126128)

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**Author:** [@widepeer](https://meta.discourse.org/u/widepeer)\
**Replies:** 8\
**Last updated:** [January 22, 2021, 1:55am UTC](https://meta.discourse.org/t/need-relative-urls-for-uploaded-images/126128 "2021-01-22T01:55:05Z")

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How can I get Discourse to generate relative URLs for uploaded images? I have a site that is available over HTTPS and a TOR .onion and I need a way to get images working for both. How can I configure Discourse so that u…

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## [The "Save Changes" button is very low on my user preferences interface page](https://meta.discourse.org/t/the-save-changes-button-is-very-low-on-my-user-preferences-interface-page/175549)

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**Author:** [@debryc](https://meta.discourse.org/u/debryc)\
**Replies:** 4\
**Last updated:** [January 22, 2021, 12:01am UTC](https://meta.discourse.org/t/the-save-changes-button-is-very-low-on-my-user-preferences-interface-page/175549 "2021-01-22T00:01:24Z")

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I’m experiencing this odd bug where my “Save Changes” is very low on my user preferences interface page. The button is in the right place in every other preferences category. I am not experiencing this on Discourse M…

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## [Trust Level Issues, tl1 not overriding tl0](https://meta.discourse.org/t/trust-level-issues-tl1-not-overriding-tl0/176879)

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**Author:** [@MrDavis97](https://meta.discourse.org/u/MrDavis97)\
**Replies:** 5\
**Last updated:** [January 21, 2021, 11:47pm UTC](https://meta.discourse.org/t/trust-level-issues-tl1-not-overriding-tl0/176879 "2021-01-21T23:47:59Z")

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Basically, I am experimenting with trust levels. With trust level 0, I set it up so that you can only make one post every 24 hours. I set up Patreon so that if you become a patron you automatically get trust level 1, …

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## [Urgent, upgraded build failed UniqueViolation](https://meta.discourse.org/t/urgent-upgraded-build-failed-uniqueviolation/176858)

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**Author:** [@vw\_james](https://meta.discourse.org/u/vw_james)\
**Replies:** 23\
**Last updated:** [January 21, 2021, 8:55pm UTC](https://meta.discourse.org/t/urgent-upgraded-build-failed-uniqueviolation/176858 "2021-01-21T20:55:41Z")

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I tried to upgrade discourse and got the following message - I, \[2021-01-21T18:39:25.045454 #1\] INFO -- : \> cd /var/www/discourse && su discourse -c 'bundle exec rake db:migrate' 2021-01-21 18:39:32.724 UTC \[4051\] disc…

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## [How to use YubiKey as 2FA with discourse in Firefox](https://meta.discourse.org/t/how-to-use-yubikey-as-2fa-with-discourse-in-firefox/176561)

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**Author:** [@tmomas](https://meta.discourse.org/u/tmomas)\
**Replies:** 3\
**Last updated:** [January 21, 2021, 8:40pm UTC](https://meta.discourse.org/t/how-to-use-yubikey-as-2fa-with-discourse-in-firefox/176561 "2021-01-21T20:40:45Z")

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Seemingly simple task of adding a Yubikey for 2FA, but I’m failing to do so and I’m heavily confused by all this new stuff. How do I need to configure my Yubikey? OTP? Yubico OTP? Challenge Response? Static Password? …

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## [How to add Google Adsense Sellers.JSON file to Discourse Forum?](https://meta.discourse.org/t/how-to-add-google-adsense-sellers-json-file-to-discourse-forum/174010)

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**Author:** [@Phúc\_Nguyễn\_Hồng](https://meta.discourse.org/u/Ph%C3%BAc_Nguy%E1%BB%85n_H%E1%BB%93ng)\
**Replies:** 2\
**Last updated:** [January 21, 2021, 5:53pm UTC](https://meta.discourse.org/t/how-to-add-google-adsense-sellers-json-file-to-discourse-forum/174010 "2021-01-21T17:53:47Z")

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I have a forum base on Discourse, and right now i want to upload Sellers.JSON but i don’t know where to start ? any sugession please cuz i try to upload to root but the link is not working : sample like this : www.exa…

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## [Disc too full without much data in the forum](https://meta.discourse.org/t/disc-too-full-without-much-data-in-the-forum/176749)

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**Author:** [@jshockley](https://meta.discourse.org/u/jshockley)\
**Replies:** 8\
**Last updated:** [January 21, 2021, 5:27pm UTC](https://meta.discourse.org/t/disc-too-full-without-much-data-in-the-forum/176749 "2021-01-21T17:27:57Z")

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Hello. I’m constantly getting low free space issue with my forum that has only 3 users and barely any files uploaded. I’ve run the cleanup and docker cleanup but as you can see we have only 190mb of backups and 27mb of …

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## [Can't Create Topic from Email](https://meta.discourse.org/t/cant-create-topic-from-email/176771)

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**Author:** [@tisawyer](https://meta.discourse.org/u/tisawyer)\
**Replies:** 2\
**Last updated:** [January 21, 2021, 2:41pm UTC](https://meta.discourse.org/t/cant-create-topic-from-email/176771 "2021-01-21T14:41:16Z")

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I have at least 2 users (unknown if more) that can’t create a topic from email. Topic creation form the site is working as expected. One user has a trust level 1 the other is trust level 2. (edit: I can create a new topi…

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## [Issues with HTML to Markdown converter on incoming email](https://meta.discourse.org/t/issues-with-html-to-markdown-converter-on-incoming-email/171518)

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**Author:** [@ryantm](https://meta.discourse.org/u/ryantm)\
**Replies:** 4\
**Last updated:** [January 21, 2021, 1:44pm UTC](https://meta.discourse.org/t/issues-with-html-to-markdown-converter-on-incoming-email/171518 "2021-01-21T13:44:35Z")

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Hello. We use the Discourse hosting generously provided to open source projects for discourse.nixos.org. When we send our NixOS Weekly email to Discourse, the HTML gets converted to Markdown, but the formatting seems qu…

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## [Self-hosting in China any Discouse built-in service blocked](https://meta.discourse.org/t/self-hosting-in-china-any-discouse-built-in-service-blocked/176776)

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**Author:** [@Hyan](https://meta.discourse.org/u/Hyan)\
**Replies:** 5\
**Last updated:** [January 21, 2021, 10:17am UTC](https://meta.discourse.org/t/self-hosting-in-china-any-discouse-built-in-service-blocked/176776 "2021-01-21T10:17:49Z")

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We have a significate forum which we like to migrate to Discourse platform. We would like to self-host in Aliyun cloud to avoid GFW issue. I’m concerned and worried if Discourse platform source code has service request t…

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## [Prevent domain name from being a link](https://meta.discourse.org/t/prevent-domain-name-from-being-a-link/91258)

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**Author:** [@david234](https://meta.discourse.org/u/david234)\
**Replies:** 2\
**Last updated:** [June 30, 2018, 10:56am UTC](https://meta.discourse.org/t/prevent-domain-name-from-being-a-link/91258 "2018-06-30T10:56:38Z")

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Hi, I am writing a privacy policy which includes my domain name, I don’t want the domain name to be a link, but the link is automatically created. I am referencing domain.com and sometimes non-mydomain.com within the p…

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## [Making a user go back to trust\_level\_0](https://meta.discourse.org/t/making-a-user-go-back-to-trust-level-0/176767)

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**Author:** [@MrDavis97](https://meta.discourse.org/u/MrDavis97)\
**Replies:** 1\
**Last updated:** [January 21, 2021, 5:34am UTC](https://meta.discourse.org/t/making-a-user-go-back-to-trust-level-0/176767 "2021-01-21T05:34:39Z")

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I’m doing some experiments with trust levels, and I have a question. I created an account with trust level 0, (so at first, in the “Automatic” there was only trust\_level\_0) and then I manually added the user to a grou…

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## [How can one update a user based on external\_id?](https://meta.discourse.org/t/how-can-one-update-a-user-based-on-external-id/176754)

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**Author:** [@jezra](https://meta.discourse.org/u/jezra)\
**Replies:** 2\
**Last updated:** [January 21, 2021, 12:49am UTC](https://meta.discourse.org/t/how-can-one-update-a-user-based-on-external-id/176754 "2021-01-21T00:49:35Z")

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All accounts are created via SSO, so every user has an external\_id. There is a mention that it is possible in another thread: How can I update users via API using the user id (not username)? - #2 by blake

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## [Group owner hitting invite limit](https://meta.discourse.org/t/group-owner-hitting-invite-limit/176706)

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**Author:** [@hannah.neil](https://meta.discourse.org/u/hannah.neil)\
**Replies:** 4\
**Last updated:** [January 21, 2021, 12:23am UTC](https://meta.discourse.org/t/group-owner-hitting-invite-limit/176706 "2021-01-21T00:23:20Z")

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Hello, I set one of my colleagues as the group owner for a private group. He is not an overall admin, just an employee that is the group owner. When adding users to the private group, he has been receiving notices sayi…

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## [Create one link to multiple categories?](https://meta.discourse.org/t/create-one-link-to-multiple-categories/91284)

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**Author:** [@Bernstein](https://meta.discourse.org/u/Bernstein)\
**Replies:** 6\
**Last updated:** [July 1, 2018, 12:04pm UTC](https://meta.discourse.org/t/create-one-link-to-multiple-categories/91284 "2018-07-01T12:04:04Z")

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I use Discourse for a unique purpose. My forum is an in-world exploration of my publishing company’s narrative universe. My readers use it to pretend the events and characters in the books are real. I have four categori…

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## [Changing the max number of topics/replies a new user can do](https://meta.discourse.org/t/changing-the-max-number-of-topics-replies-a-new-user-can-do/176658)

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**Author:** [@MrDavis97](https://meta.discourse.org/u/MrDavis97)\
**Replies:** 4\
**Last updated:** [January 20, 2021, 9:25pm UTC](https://meta.discourse.org/t/changing-the-max-number-of-topics-replies-a-new-user-can-do/176658 "2021-01-20T21:25:46Z")

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I am specifically talking about new users with Trust Level 0. According to this guide, a new user can’t post more than 3 topics and can’t post more than 10 replies. Is there a way to change that 3 and that 10, perhaps ma…

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## [DiscourseTransfer Simple Java tool for Import](https://meta.discourse.org/t/discoursetransfer-simple-java-tool-for-import/138800)

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**Author:** [@paultaylor](https://meta.discourse.org/u/paultaylor)\
**Replies:** 1\
**Last updated:** [January 20, 2021, 9:12pm UTC](https://meta.discourse.org/t/discoursetransfer-simple-java-tool-for-import/138800 "2021-01-20T21:12:00Z")

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First thanks to everyone has helped me migrate my old forum to Discourse. As part of this I wrote my own Java import tool for importing .csv files into a new Discourse installation. And I have now open sourced it, exp…

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## [What settings or plugin shows the group (e.g. "team") next to a poster's name?](https://meta.discourse.org/t/what-settings-or-plugin-shows-the-group-e-g-team-next-to-a-posters-name/176700)

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**Author:** [@Godmar\_Back](https://meta.discourse.org/u/Godmar_Back)\
**Replies:** 4\
**Last updated:** [January 20, 2021, 8:00pm UTC](https://meta.discourse.org/t/what-settings-or-plugin-shows-the-group-e-g-team-next-to-a-posters-name/176700 "2021-01-20T20:00:55Z")

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I noticed that in this forum, when a “team” member replies, “team” appears next to their name. Is this a built-in feature in Discourse, and if so, which setting do I need to flip to turn it on (searching for “group” in s…

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## [Blacklist ip blocks - ip range?](https://meta.discourse.org/t/blacklist-ip-blocks-ip-range/175376)

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**Author:** [@slivo](https://meta.discourse.org/u/slivo)\
**Replies:** 6\
**Last updated:** [January 20, 2021, 7:33pm UTC](https://meta.discourse.org/t/blacklist-ip-blocks-ip-range/175376 "2021-01-20T19:33:35Z")

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Can I block the ip range in this field or only individual IPs ?

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## [Gsuite smtp-relay issue "end of file reached"](https://meta.discourse.org/t/gsuite-smtp-relay-issue-end-of-file-reached/176622)

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**Author:** [@agf1997](https://meta.discourse.org/u/agf1997)\
**Replies:** 5\
**Last updated:** [January 20, 2021, 6:03pm UTC](https://meta.discourse.org/t/gsuite-smtp-relay-issue-end-of-file-reached/176622 "2021-01-20T18:03:18Z")

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Forgive me if this is covered somewhere else. For the past couple of years I have been using Gsuite as an smtp relay for discourse. Today I found the following error when entering discourse. There are 15547 email jobs…

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## [Send custom email when user is added to group?](https://meta.discourse.org/t/send-custom-email-when-user-is-added-to-group/136509)

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**Author:** [@Heather\_Phillips](https://meta.discourse.org/u/Heather_Phillips)\
**Replies:** 7\
**Last updated:** [January 20, 2021, 4:30pm UTC](https://meta.discourse.org/t/send-custom-email-when-user-is-added-to-group/136509 "2021-01-20T16:30:20Z")

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Is it possible to create and automatically send a custom email to welcome new users to a specific group after an admin adds them to the group? I see the default ones for welcoming staff, etc but don’t see how to create a…

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## [How to renew Let's Encrypt?](https://meta.discourse.org/t/how-to-renew-lets-encrypt/69183)

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**Author:** [@Yomi\_Tsuku](https://meta.discourse.org/u/Yomi_Tsuku)\
**Replies:** 13\
**Last updated:** [January 20, 2021, 9:10am UTC](https://meta.discourse.org/t/how-to-renew-lets-encrypt/69183 "2021-01-20T09:10:09Z")

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I got the warning email but don’t know how to renew it.

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## [Gif profile pictures aren't working](https://meta.discourse.org/t/gif-profile-pictures-arent-working/176666)

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**Author:** [@kbored](https://meta.discourse.org/u/kbored)\
**Replies:** 1\
**Last updated:** [January 20, 2021, 8:43am UTC](https://meta.discourse.org/t/gif-profile-pictures-arent-working/176666 "2021-01-20T08:43:54Z")

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The strange thing is old ones still work but of you upload a new gif pfp it wont work.

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## [Bulk Remove Members from a Group](https://meta.discourse.org/t/bulk-remove-members-from-a-group/176649)

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**Author:** [@Andy\_Katz1](https://meta.discourse.org/u/Andy_Katz1)\
**Replies:** 1\
**Last updated:** [January 20, 2021, 4:06am UTC](https://meta.discourse.org/t/bulk-remove-members-from-a-group/176649 "2021-01-20T04:06:23Z")

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Hi there, I’m wondering if there’s a way to Bulk remove members from a Group. I need to remove all the members - and then re-add only a select few. I don’t want to delete the entire group - because I have some custom …

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## [Making my discourse site look a certain way](https://meta.discourse.org/t/making-my-discourse-site-look-a-certain-way/176531)

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**Author:** [@MrDavis97](https://meta.discourse.org/u/MrDavis97)\
**Replies:** 3\
**Last updated:** [January 20, 2021, 2:43am UTC](https://meta.discourse.org/t/making-my-discourse-site-look-a-certain-way/176531 "2021-01-20T02:43:35Z")

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I like the look and feel of this discourse in particular. How would I even begin to structure mine in the same way? Is this a custom use of CSS/HTML, or did they use themes that I could use? Which themes and theme compon…

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## [Help with alignment in the "versatile banner" plugin](https://meta.discourse.org/t/help-with-alignment-in-the-versatile-banner-plugin/176635)

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**Author:** [@MrDavis97](https://meta.discourse.org/u/MrDavis97)\
**Replies:** 1\
**Last updated:** [January 20, 2021, 12:54am UTC](https://meta.discourse.org/t/help-with-alignment-in-the-versatile-banner-plugin/176635 "2021-01-20T00:54:51Z")

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I need some help configuring the versatile banner plug-in to my specification. Basically, I want that orange button “shifted” up to where it’s basically between the two orange bars. So my idea was to copy the button …

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