# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=527

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 528

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## [Sidekiq queue too large - Google email provider problems](https://meta.discourse.org/t/sidekiq-queue-too-large-google-email-provider-problems/90852)

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**Author:** [@Luckyrat](https://meta.discourse.org/u/Luckyrat)\
**Replies:** 5\
**Last updated:** [June 29, 2018, 2:33pm UTC](https://meta.discourse.org/t/sidekiq-queue-too-large-google-email-provider-problems/90852 "2018-06-29T14:33:36Z")

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My admin panel says that “There are 131453 email jobs that failed.” and “The number of queued jobs is 236488, which is high”. Anecdotal evidence suggests that my email provider (Google) silently stopped accepting most e…

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## [Number in code turns cyan -- needs explanation](https://meta.discourse.org/t/number-in-code-turns-cyan-needs-explanation/176634)

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**Author:** [@MrDavis97](https://meta.discourse.org/u/MrDavis97)\
**Replies:** 1\
**Last updated:** [January 19, 2021, 11:03pm UTC](https://meta.discourse.org/t/number-in-code-turns-cyan-needs-explanation/176634 "2021-01-19T23:03:22Z")

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Simple question. On my Discourse, numbers in the code delimiter “\`” seem to turn that cyan color and I don’t know why. If I do the same thing here: $$ E=MC^2 $$ There is no cyan. What’s going on?

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## [Autopost from telegram to discourse?](https://meta.discourse.org/t/autopost-from-telegram-to-discourse/133871)

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**Author:** [@chi\_noti\_info](https://meta.discourse.org/u/chi_noti_info)\
**Replies:** 7\
**Last updated:** [January 19, 2021, 9:32pm UTC](https://meta.discourse.org/t/autopost-from-telegram-to-discourse/133871 "2021-01-19T21:32:09Z")

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Is there such a thing? I need that discourse makes automatic replies to a topic every time a telegram channel publishes content.

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## [Custom banner for discourse channel](https://meta.discourse.org/t/custom-banner-for-discourse-channel/176516)

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**Author:** [@Dhruvi\_Butti](https://meta.discourse.org/u/Dhruvi_Butti)\
**Replies:** 1\
**Last updated:** [January 19, 2021, 8:43pm UTC](https://meta.discourse.org/t/custom-banner-for-discourse-channel/176516 "2021-01-19T20:43:49Z")

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Hey! We are trying to set up our own discourse channel and we need to implement a banner (After header) that should look like this - But we are facing two major issues - We are not able to get full width of the bann…

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## [Post edit time for specific categories](https://meta.discourse.org/t/post-edit-time-for-specific-categories/176610)

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**Author:** [@patrickemin](https://meta.discourse.org/u/patrickemin)\
**Replies:** 1\
**Last updated:** [January 19, 2021, 8:15pm UTC](https://meta.discourse.org/t/post-edit-time-for-specific-categories/176610 "2021-01-19T20:15:32Z")

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Hi, is it possible to change the topic maximum edit time but only for specific categories ? Thanks.

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## [Can I use a theme I created without allowing it to be used by others?](https://meta.discourse.org/t/can-i-use-a-theme-i-created-without-allowing-it-to-be-used-by-others/176459)

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**Author:** [@TheTechRobo](https://meta.discourse.org/u/TheTechRobo)\
**Replies:** 5\
**Last updated:** [January 19, 2021, 8:14pm UTC](https://meta.discourse.org/t/can-i-use-a-theme-i-created-without-allowing-it-to-be-used-by-others/176459 "2021-01-19T20:14:47Z")

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I’ve created a theme but I don’t really want it to be usable by normal users. Can I use a theme without selecting " Theme can be selected by users" ? (I’m an admin.)

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## [DNS - NameCheap - Mailchimp - sanity check please](https://meta.discourse.org/t/dns-namecheap-mailchimp-sanity-check-please/176593)

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**Author:** [@email](https://meta.discourse.org/u/email)\
**Replies:** 1\
**Last updated:** [January 19, 2021, 7:01pm UTC](https://meta.discourse.org/t/dns-namecheap-mailchimp-sanity-check-please/176593 "2021-01-19T19:01:13Z")

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1. Mailgun 2. Namecheap and setting up DNS It’s been more than 24 hours, DNS should be propagated by now? From the troubleshoot post: Troubleshoot email on a new Discourse install If you are using Mailgun, after yo…

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## [Migrating from Invision Power Board (IPS$) to Discourse](https://meta.discourse.org/t/migrating-from-invision-power-board-ips-to-discourse/176568)

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**Author:** [@Алексей\_Батурин](https://meta.discourse.org/u/%D0%90%D0%BB%D0%B5%D0%BA%D1%81%D0%B5%D0%B9_%D0%91%D0%B0%D1%82%D1%83%D1%80%D0%B8%D0%BD)\
**Replies:** 1\
**Last updated:** [January 19, 2021, 3:04pm UTC](https://meta.discourse.org/t/migrating-from-invision-power-board-ips-to-discourse/176568 "2021-01-19T15:04:05Z")

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Добрый день, мне надо перенести форум IPS4 на Discourse. Хотелось бы понять сколько это булет стоить 2 488 Всего тем 14 296 Всего сообщений 6000 Пользователей

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## [Importing MyBB database to Discourse](https://meta.discourse.org/t/importing-mybb-database-to-discourse/176509)

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**Author:** [@Neuro](https://meta.discourse.org/u/Neuro)\
**Replies:** 1\
**Last updated:** [January 19, 2021, 1:36pm UTC](https://meta.discourse.org/t/importing-mybb-database-to-discourse/176509 "2021-01-19T13:36:56Z")

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Hi, is there a way to import MyBB threads, posts, and other information into discourse? I tried following this guide: Migrate a MyBB forum to Discourse I ran into many issues and errors and could not get it to work. I …

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## [Import/export Css and text customizations from staging to production](https://meta.discourse.org/t/import-export-css-and-text-customizations-from-staging-to-production/176510)

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**Author:** [@Ravi\_Teja\_Varma](https://meta.discourse.org/u/Ravi_Teja_Varma)\
**Replies:** 2\
**Last updated:** [January 19, 2021, 1:24pm UTC](https://meta.discourse.org/t/import-export-css-and-text-customizations-from-staging-to-production/176510 "2021-01-19T13:24:17Z")

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I am trying to copy CSS customization and text customization that I have done for staging server to production server. Is there a ready to go solution for this to work ? I am manually copying each and every line and pas…

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## [SMTP server connects, mail fails to send](https://meta.discourse.org/t/smtp-server-connects-mail-fails-to-send/135096)

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**Author:** [@Callum\_OKane](https://meta.discourse.org/u/Callum_OKane)\
**Replies:** 12\
**Last updated:** [January 19, 2021, 9:54am UTC](https://meta.discourse.org/t/smtp-server-connects-mail-fails-to-send/135096 "2021-01-19T09:54:53Z")

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==================== MAIL TEST ==================== For a robust test, get an address from http://www.mail-tester.com/ Sending mail to REDACTED . . Testing sending to callumokane123@gmail.com using support@maniabots.xy…

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## [Localhost embed for testing](https://meta.discourse.org/t/localhost-embed-for-testing/176534)

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**Author:** [@seeminglee](https://meta.discourse.org/u/seeminglee)\
**Replies:** 0\
**Last updated:** [January 19, 2021, 9:37am UTC](https://meta.discourse.org/t/localhost-embed-for-testing/176534 "2021-01-19T09:37:27Z")

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At the moment, I have only enabled the actual domain where I would like to see the Discourse embed. However, would it be an issue if I also add my localhost (dev environment) to the list of hosts? What I’d like to do i…

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## [How to add a "button" which composes a pre-filled topic](https://meta.discourse.org/t/how-to-add-a-button-which-composes-a-pre-filled-topic/176497)

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**Author:** [@MrDavis97](https://meta.discourse.org/u/MrDavis97)\
**Replies:** 1\
**Last updated:** [January 19, 2021, 7:03am UTC](https://meta.discourse.org/t/how-to-add-a-button-which-composes-a-pre-filled-topic/176497 "2021-01-19T07:03:57Z")

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Basically, using the method from this post about using a URL to link to a composer of a pre-filled topic in a specific category, I want to put a button/banner of sorts which when clicked basically composes a pre-fille…

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## [Hack/break-in: New login from](https://meta.discourse.org/t/hack-break-in-new-login-from/176286)

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**Author:** [@richb-hanover](https://meta.discourse.org/u/richb-hanover)\
**Replies:** 7\
**Last updated:** [January 19, 2021, 5:49am UTC](https://meta.discourse.org/t/hack-break-in-new-login-from/176286 "2021-01-19T05:49:45Z")

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Hi folks, I’m an admin on another Discourse system, and this morning I awoke to four email messages, which indicated an unauthorized login (see sample below). I live in NH, US, so it is correct for Discourse to have fla…

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## [Can users hide Categories from the Categories list?](https://meta.discourse.org/t/can-users-hide-categories-from-the-categories-list/90904)

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**Author:** [@Beckfield](https://meta.discourse.org/u/Beckfield)\
**Replies:** 3\
**Last updated:** [January 19, 2021, 1:47am UTC](https://meta.discourse.org/t/can-users-hide-categories-from-the-categories-list/90904 "2021-01-19T01:47:03Z")

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I’m seeing several questions about hiding categories, but it isn’t clear whether the user, not the admin, can hide categories from the UI that they don’t use. For example, a Discourse community I frequent has a category…

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## [HEIC Images not loading in posts - appearing as URLs](https://meta.discourse.org/t/heic-images-not-loading-in-posts-appearing-as-urls/176432)

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**Author:** [@jackjjw](https://meta.discourse.org/u/jackjjw)\
**Replies:** 8\
**Last updated:** [January 18, 2021, 6:41pm UTC](https://meta.discourse.org/t/heic-images-not-loading-in-posts-appearing-as-urls/176432 "2021-01-18T18:41:12Z")

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Hello, A few months ago my discourse installation stopped inserting images into posts and instead only displays them as a URL to the image to download. I haven’t edited any code, I wondered if anyone can help understan…

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## [I am not able to change avatar of "system" user](https://meta.discourse.org/t/i-am-not-able-to-change-avatar-of-system-user/175552)

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**Author:** [@djcyry](https://meta.discourse.org/u/djcyry)\
**Replies:** 3\
**Last updated:** [January 18, 2021, 5:28pm UTC](https://meta.discourse.org/t/i-am-not-able-to-change-avatar-of-system-user/175552 "2021-01-18T17:28:11Z")

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Hi , I am not able to change avatar of “system” user , i´ve uploaded one image , its refreshing the page and doesnt change it , which can be the problem ? I have change also the name and user from “system” to “otherna…

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## [Admin report for changed email addresses?](https://meta.discourse.org/t/admin-report-for-changed-email-addresses/176460)

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**Author:** [@tschloss](https://meta.discourse.org/u/tschloss)\
**Replies:** 2\
**Last updated:** [January 18, 2021, 5:04pm UTC](https://meta.discourse.org/t/admin-report-for-changed-email-addresses/176460 "2021-01-18T17:04:59Z")

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I have the need to watch users changing their email address. (Background only: We have another system to maintain members for a sports club with their email address - only users with an email address from this external …

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## [Changing users‘s e-mail](https://meta.discourse.org/t/changing-users-s-e-mail/176422)

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**Author:** [@tschloss](https://meta.discourse.org/u/tschloss)\
**Replies:** 6\
**Last updated:** [January 18, 2021, 4:07pm UTC](https://meta.discourse.org/t/changing-users-s-e-mail/176422 "2021-01-18T16:07:27Z")

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Although many threads found, I have no success here. The posts are either pretty old and/or the findings do not work for me. My installation has no SSO and no 2FA. Neither the user nor an admin has the wrench icon behi…

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## [Discourse Login Office365](https://meta.discourse.org/t/discourse-login-office365/176435)

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**Author:** [@PleaseTell\_MeMoreJ4F](https://meta.discourse.org/u/PleaseTell_MeMoreJ4F)\
**Replies:** 3\
**Last updated:** [January 18, 2021, 11:25am UTC](https://meta.discourse.org/t/discourse-login-office365/176435 "2021-01-18T11:25:57Z")

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Bitnami Discourse 2.6.0-0 support code: c3100986-c3c7-bbfe-d6c5-4df60d77b7f5 VM Debian Hi, I have a question how to connect my Discourse with Office365. Is there any possibility to connect without plugin? Also when I…

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## [Crawler-mania - what happened there?](https://meta.discourse.org/t/crawler-mania-what-happened-there/176428)

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**Author:** [@frold](https://meta.discourse.org/u/frold)\
**Replies:** 2\
**Last updated:** [January 18, 2021, 10:54am UTC](https://meta.discourse.org/t/crawler-mania-what-happened-there/176428 "2021-01-18T10:54:21Z")

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How to dive in and see what happened there?

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## [Speeding up image heavy site](https://meta.discourse.org/t/speeding-up-image-heavy-site/176380)

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**Author:** [@Jack51](https://meta.discourse.org/u/Jack51)\
**Replies:** 2\
**Last updated:** [January 18, 2021, 7:19am UTC](https://meta.discourse.org/t/speeding-up-image-heavy-site/176380 "2021-01-18T07:19:40Z")

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After seeing all the warnings about using Cloudflare and heavy image sites, I decided to take on that challenge for a small pet project I’ve been working on. While I’ve been mostly successful with Cloudflare, I am havin…

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## [Parts of site are not secure](https://meta.discourse.org/t/parts-of-site-are-not-secure/175588)

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**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 4\
**Last updated:** [January 18, 2021, 7:06am UTC](https://meta.discourse.org/t/parts-of-site-are-not-secure/175588 "2021-01-18T07:06:43Z")

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After a domain name change, my site is thankfully running again. I use nginx reverse proxy with LetsEncrypt certificates on the server, not in Docker but now I get a padlock warning ‘parts of this page are not secure, su…

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## [How can I extract the adminstrative records for a EU GDPR request?](https://meta.discourse.org/t/how-can-i-extract-the-adminstrative-records-for-a-eu-gdpr-request/176348)

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**Author:** [@GuidoD](https://meta.discourse.org/u/GuidoD)\
**Replies:** 2\
**Last updated:** [January 17, 2021, 6:38pm UTC](https://meta.discourse.org/t/how-can-i-extract-the-adminstrative-records-for-a-eu-gdpr-request/176348 "2021-01-17T18:38:20Z")

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Dear Discourse devs, admins and users. is someone of you great folks able to help me to solve a EU GDPR request where I do have to provide the data next Tuesday? With the great tool from @angus I was already able to e…

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## [Email administrator error](https://meta.discourse.org/t/email-administrator-error/176353)

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**Author:** [@Christophe\_Tiffon](https://meta.discourse.org/u/Christophe_Tiffon)\
**Replies:** 1\
**Last updated:** [January 17, 2021, 3:22pm UTC](https://meta.discourse.org/t/email-administrator-error/176353 "2021-01-17T15:22:07Z")

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How to change administrator email settings? I don’t remember the order anymore.

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## [Google adsense code showing HTTP 400 ERROR](https://meta.discourse.org/t/google-adsense-code-showing-http-400-error/90937)

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**Author:** [@Paublio\_Martinez](https://meta.discourse.org/u/Paublio_Martinez)\
**Replies:** 2\
**Last updated:** [June 28, 2018, 11:37am UTC](https://meta.discourse.org/t/google-adsense-code-showing-http-400-error/90937 "2018-06-28T11:37:58Z")

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## [Problem with permalinks after migration](https://meta.discourse.org/t/problem-with-permalinks-after-migration/176280)

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**Author:** [@Göks](https://meta.discourse.org/u/G%C3%B6ks)\
**Replies:** 8\
**Last updated:** [January 17, 2021, 11:59am UTC](https://meta.discourse.org/t/problem-with-permalinks-after-migration/176280 "2021-01-17T11:59:02Z")

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Hi there, I managed to successfully migrate a legacy self written forum software to discourse. After the 24h import of the 2M records everything works like a charm except the permalinks. I have about 350.000 permalink…

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## [Is there a way to plug into an existing calendar?](https://meta.discourse.org/t/is-there-a-way-to-plug-into-an-existing-calendar/176346)

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**Author:** [@hellekin](https://meta.discourse.org/u/hellekin)\
**Replies:** 2\
**Last updated:** [January 17, 2021, 11:54am UTC](https://meta.discourse.org/t/is-there-a-way-to-plug-into-an-existing-calendar/176346 "2021-01-17T11:54:41Z")

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Hello, I have an instance with a working group that has an existing ICS calendar. I’m wondering whether there’s a ready-to-use way to plug into this calendar? As a feature I would imagine that Discourse would subscribe…

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## [Is anonymous posting possible?](https://meta.discourse.org/t/is-anonymous-posting-possible/66453)

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**Author:** [@r3d\_f0x](https://meta.discourse.org/u/r3d_f0x)\
**Replies:** 21\
**Last updated:** [January 16, 2021, 10:21pm UTC](https://meta.discourse.org/t/is-anonymous-posting-possible/66453 "2021-01-16T22:21:05Z")

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I have been reading about anonymous posting for Discourse and I want to have anonymous posting on a per-category basis. Here is what I am looking for: Anonymous posting would be enabled by administrators for specific …

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## [Change link signup CTA](https://meta.discourse.org/t/change-link-signup-cta/81649)

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**Author:** [@Francois\_Douville](https://meta.discourse.org/u/Francois_Douville)\
**Replies:** 13\
**Last updated:** [January 16, 2021, 5:31pm UTC](https://meta.discourse.org/t/change-link-signup-cta/81649 "2021-01-16T17:31:16Z")

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How can I change the link of the signup CTA? Because I have SSO active and it currently does like a “sign in” button instead of a “sign up”. So I want to change the link with my real sign up link of Memberful.

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