# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=538

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 539

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## [How can I add a menu item](https://meta.discourse.org/t/how-can-i-add-a-menu-item/173521)

<div class="topic-metadata">

**Author:** [@MMK](https://meta.discourse.org/u/MMK)\
**Replies:** 4\
**Last updated:** [December 17, 2020, 11:35am UTC](https://meta.discourse.org/t/how-can-i-add-a-menu-item/173521 "2020-12-17T11:35:48Z")

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How can I add a menu item at this point. I would like to store an imprint there as content.

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## [Is there a way of finding users who authenticated with Facebook?](https://meta.discourse.org/t/is-there-a-way-of-finding-users-who-authenticated-with-facebook/173575)

<div class="topic-metadata">

**Author:** [@Philip\_Colmer](https://meta.discourse.org/u/Philip_Colmer)\
**Replies:** 1\
**Last updated:** [December 17, 2020, 10:59am UTC](https://meta.discourse.org/t/is-there-a-way-of-finding-users-who-authenticated-with-facebook/173575 "2020-12-17T10:59:56Z")

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We are looking to retire Facebook authentication on our Discourse site. Before doing so, I’d like to try and find out who has already authenticated that way (if any) so that they can be contacted to let them know to swit…

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## [Backup failed due to PG/SQL errors](https://meta.discourse.org/t/backup-failed-due-to-pg-sql-errors/173062)

<div class="topic-metadata">

**Author:** [@wincenworks](https://meta.discourse.org/u/wincenworks)\
**Replies:** 9\
**Last updated:** [December 17, 2020, 9:07am UTC](https://meta.discourse.org/t/backup-failed-due-to-pg-sql-errors/173062 "2020-12-17T09:07:58Z")

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Continuing the discussion from Backup to S3 command?: Further to attempting to backup via ./launcher enter I have since found what seems to be the reason that the backups have ceased working. pg\_dump: Dumping the conte…

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## [Posts being made as HTML comments by default?](https://meta.discourse.org/t/posts-being-made-as-html-comments-by-default/173403)

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**Author:** [@teward](https://meta.discourse.org/u/teward)\
**Replies:** 3\
**Last updated:** [December 17, 2020, 6:45am UTC](https://meta.discourse.org/t/posts-being-made-as-html-comments-by-default/173403 "2020-12-17T06:45:34Z")

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An instance of Discourse I admin has had a complaint that multiple posts are being posted by default as HTML comments such as: \<!-- This is the actual content of a post. --\> However, there are no special plugins enabl…

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## [New requirements for trust level 3?](https://meta.discourse.org/t/new-requirements-for-trust-level-3/86615)

<div class="topic-metadata">

**Author:** [@GuidoD](https://meta.discourse.org/u/GuidoD)\
**Replies:** 11\
**Last updated:** [June 11, 2018, 8:11pm UTC](https://meta.discourse.org/t/new-requirements-for-trust-level-3/86615 "2018-06-11T20:11:11Z")

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Hi, we noticed that two additional requirements were added for users to get into trust level 3, a value for silenced (total) and a value for blocked (total). But unlike the other requirements there is no way to edit th…

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## [Unread (1) displayed since 2.6.0beta5](https://meta.discourse.org/t/unread-1-displayed-since-2-6-0beta5/171055)

<div class="topic-metadata">

**Author:** [@sunjam](https://meta.discourse.org/u/sunjam)\
**Replies:** 11\
**Last updated:** [December 17, 2020, 2:27am UTC](https://meta.discourse.org/t/unread-1-displayed-since-2-6-0beta5/171055 "2020-12-17T02:27:59Z")

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Our forum is now 2.6.0beta6 and will erroneously display Unread (1) even though user has no unread. Unsure on which specific logs to post. Are others seeing this?

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## [Set wiki- and staff- background color per category?](https://meta.discourse.org/t/set-wiki-and-staff-background-color-per-category/89592)

<div class="topic-metadata">

**Author:** [@anon61128213](https://meta.discourse.org/u/anon61128213)\
**Replies:** 1\
**Last updated:** [June 11, 2018, 2:01pm UTC](https://meta.discourse.org/t/set-wiki-and-staff-background-color-per-category/89592 "2018-06-11T14:01:34Z")

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Is it possible to set different background colors for wiki posts and staff posts per category? I think it would be nice to have them be a pale version of the category-color.

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## [Install Discourse without docker with an existing Rails app](https://meta.discourse.org/t/install-discourse-without-docker-with-an-existing-rails-app/173528)

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**Author:** [@Attiq\_Rao](https://meta.discourse.org/u/Attiq_Rao)\
**Replies:** 1\
**Last updated:** [December 16, 2020, 7:55pm UTC](https://meta.discourse.org/t/install-discourse-without-docker-with-an-existing-rails-app/173528 "2020-12-16T19:55:19Z")

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hi, My rails app is running on www.myapp.com and i want to integrate discourse forum on www.myapp.com/forum Although there is installation guide available but most of them with docker. I want to set up discourse witho…

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## [Best way to achieve MLM daily summary today?](https://meta.discourse.org/t/best-way-to-achieve-mlm-daily-summary-today/172798)

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**Author:** [@MentalNomad](https://meta.discourse.org/u/MentalNomad)\
**Replies:** 16\
**Last updated:** [December 16, 2020, 7:33pm UTC](https://meta.discourse.org/t/best-way-to-achieve-mlm-daily-summary-today/172798 "2020-12-16T19:33:35Z")

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I’m part of a relatively new private Discourse which has rapidly become super-active – in part because it’s a migration from prior solutions to a new one. And Discourse is better. We have several critical members who ar…

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## [How does a user become a Moderator](https://meta.discourse.org/t/how-does-a-user-become-a-moderator/173507)

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**Author:** [@khowie](https://meta.discourse.org/u/khowie)\
**Replies:** 1\
**Last updated:** [December 16, 2020, 4:56pm UTC](https://meta.discourse.org/t/how-does-a-user-become-a-moderator/173507 "2020-12-16T16:56:19Z")

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Hi All, How does a user become a moderator? Do they have to be granted this title by admin? Or does it happen after certain milestones are hit like trust levels?

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## [Can't edit wiki title](https://meta.discourse.org/t/cant-edit-wiki-title/173370)

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**Author:** [@Oskar](https://meta.discourse.org/u/Oskar)\
**Replies:** 3\
**Last updated:** [December 16, 2020, 4:53pm UTC](https://meta.discourse.org/t/cant-edit-wiki-title/173370 "2020-12-16T16:53:28Z")

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Continuing the discussion from this comment: https://meta.discourse.org/t/editing-titles-in-discourse/40287/21 It seems you need trust level 3 to edit wiki titles. Is there a way to change this? In my case, the Discour…

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## [I got example.com links. Where do they come from?](https://meta.discourse.org/t/i-got-example-com-links-where-do-they-come-from/173396)

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**Author:** [@hellekin](https://meta.discourse.org/u/hellekin)\
**Replies:** 8\
**Last updated:** [December 16, 2020, 3:46pm UTC](https://meta.discourse.org/t/i-got-example-com-links-where-do-they-come-from/173396 "2020-12-16T15:46:13Z")

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Hello, I moved a Discourse instance from one host to another one, from multisite setup to a single host setup with a single container using backup export/import, and some links use www.example.com instead of the correct…

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## [Adding invited user to group after invite was sent](https://meta.discourse.org/t/adding-invited-user-to-group-after-invite-was-sent/89464)

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**Author:** [@tophee](https://meta.discourse.org/u/tophee)\
**Replies:** 2\
**Last updated:** [June 11, 2018, 1:30am UTC](https://meta.discourse.org/t/adding-invited-user-to-group-after-invite-was-sent/89464 "2018-06-11T01:30:45Z")

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Suppose I invite someone my forum and include in that invite membership in group A. After the invite email is sent, I realise that this user should also have access to group B. This can be achieved by simply sending anot…

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## [Receive entire topic in email?](https://meta.discourse.org/t/receive-entire-topic-in-email/173473)

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**Author:** [@Charlie\_C](https://meta.discourse.org/u/Charlie_C)\
**Replies:** 5\
**Last updated:** [December 16, 2020, 12:07pm UTC](https://meta.discourse.org/t/receive-entire-topic-in-email/173473 "2020-12-16T12:07:20Z")

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I can set to receive new posts by email, but is it possible to somehow receive as a one-off all the historical posts in that thread by email as well?

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## [After Gmail outage, how to bulk reset bounce scores?](https://meta.discourse.org/t/after-gmail-outage-how-to-bulk-reset-bounce-scores/173467)

<div class="topic-metadata">

**Author:** [@Mark\_Schmucker](https://meta.discourse.org/u/Mark_Schmucker)\
**Replies:** 3\
**Last updated:** [December 16, 2020, 11:50am UTC](https://meta.discourse.org/t/after-gmail-outage-how-to-bulk-reset-bounce-scores/173467 "2020-12-16T11:50:51Z")

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Gmail was down for a few hours and our forum’s emails to affected users were bouncing. Consequently we now have about 200 Gmail users with bounce scores over the limit. I’ve manually reset the bounce scores for two users…

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## [Launcher Rebuild failing at “'bundle exec rake themes:update assets:precompile' ”](https://meta.discourse.org/t/launcher-rebuild-failing-at-bundle-exec-rake-themes-update-assets-precompile/173377)

<div class="topic-metadata">

**Author:** [@Divyaanand\_Sinha](https://meta.discourse.org/u/Divyaanand_Sinha)\
**Replies:** 8\
**Last updated:** [December 16, 2020, 11:32am UTC](https://meta.discourse.org/t/launcher-rebuild-failing-at-bundle-exec-rake-themes-update-assets-precompile/173377 "2020-12-16T11:32:24Z")

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I trying to build a new discourse docker image however it seems like its failing at the migrate stage. I, \[2020-12-15T15:02:28.688540 #1\] INFO -- : \> cd /var/www/discourse && su discourse -c 'bundle exec rake db:mig…

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## [Help with auto-close topic?](https://meta.discourse.org/t/help-with-auto-close-topic/173320)

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**Author:** [@catdog](https://meta.discourse.org/u/catdog)\
**Replies:** 14\
**Last updated:** [December 16, 2020, 9:30am UTC](https://meta.discourse.org/t/help-with-auto-close-topic/173320 "2020-12-16T09:30:12Z")

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Hi there - I’m after a bit of advice about the best way to set up an automated step. We are using a discourse platform as an LMS. Our first cohort will close next week, and I would like to automate this as I won’t be at…

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## [Viewing all posts from one user](https://meta.discourse.org/t/viewing-all-posts-from-one-user/173147)

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**Author:** [@Slowhand](https://meta.discourse.org/u/Slowhand)\
**Replies:** 1\
**Last updated:** [December 16, 2020, 7:26am UTC](https://meta.discourse.org/t/viewing-all-posts-from-one-user/173147 "2020-12-16T07:26:30Z")

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When viewing all posts from one user in a topic, there has been a new thing added at the bottom “Viewing (number) posts by (user)”. While this is a great improvement, I’m not getting the correct user at the bottom. This…

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## ["Open external links in a new tab by default" not working](https://meta.discourse.org/t/open-external-links-in-a-new-tab-by-default-not-working/173344)

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**Author:** [@riteshsaini](https://meta.discourse.org/u/riteshsaini)\
**Replies:** 19\
**Last updated:** [December 16, 2020, 4:11am UTC](https://meta.discourse.org/t/open-external-links-in-a-new-tab-by-default-not-working/173344 "2020-12-16T04:11:00Z")

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Hello, Lately, all the external links on my forum have stopped opening into a new tab. I’ve double-checked the option “open external links in a new tab by default” and it is ticked: I checked the HTML behind the lin…

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## [How to change user email if email account has been deleted](https://meta.discourse.org/t/how-to-change-user-email-if-email-account-has-been-deleted/173434)

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**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 4\
**Last updated:** [December 16, 2020, 3:21am UTC](https://meta.discourse.org/t/how-to-change-user-email-if-email-account-has-been-deleted/173434 "2020-12-16T03:21:17Z")

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I deleted my email account with a certain mail service. Now when changing email in preferences, it says to check the confirmation email sent to that address, now inaccessible. Even as the site administrator when changing…

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## [Need help with understanding how discourse search works](https://meta.discourse.org/t/need-help-with-understanding-how-discourse-search-works/173342)

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**Author:** [@Ranjan](https://meta.discourse.org/u/Ranjan)\
**Replies:** 2\
**Last updated:** [December 16, 2020, 2:23am UTC](https://meta.discourse.org/t/need-help-with-understanding-how-discourse-search-works/173342 "2020-12-16T02:23:31Z")

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Hi Team, Wanted to know bit about how content gets priority in search. So generally, the understanding is a Blog article gets searched via multiple keyword- tags related to the post. E.g. It can be keywords within th…

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## [White blank screen after user logging into his account](https://meta.discourse.org/t/white-blank-screen-after-user-logging-into-his-account/172127)

<div class="topic-metadata">

**Author:** [@TheBaby5](https://meta.discourse.org/u/TheBaby5)\
**Replies:** 25\
**Last updated:** [December 15, 2020, 8:08pm UTC](https://meta.discourse.org/t/white-blank-screen-after-user-logging-into-his-account/172127 "2020-12-15T20:08:12Z")

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One of our forum user is getting issue after logging into his account and we have also checked the issue via Impersonate feature, we also faced the same white blank screen, and this happened with him twice, previously th…

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## [Coloured imported Text](https://meta.discourse.org/t/coloured-imported-text/173328)

<div class="topic-metadata">

**Author:** [@ianm](https://meta.discourse.org/u/ianm)\
**Replies:** 9\
**Last updated:** [December 15, 2020, 5:34pm UTC](https://meta.discourse.org/t/coloured-imported-text/173328 "2020-12-15T17:34:23Z")

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Hi, Have been running new hosted Discourse based forum for a month now. Very impressed. We have already 2000 users. Bringing coloured text from previous phpBB forum, but cant get it to work in new forum: \[color=#BFBFB…

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## [User isn't promoted to TL2](https://meta.discourse.org/t/user-isnt-promoted-to-tl2/155707)

<div class="topic-metadata">

**Author:** [@Aylin](https://meta.discourse.org/u/Aylin)\
**Replies:** 13\
**Last updated:** [December 15, 2020, 4:49pm UTC](https://meta.discourse.org/t/user-isnt-promoted-to-tl2/155707 "2020-12-15T16:49:56Z")

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I have this weird case - user isn’t automatically promoted to TL2. I know that I could manually change TL1 → TL2, but I’m wondering what went wrong here that this specific user is omitted by Discourse. Discourse doesn’t…

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## [Cannot edit post with poll](https://meta.discourse.org/t/cannot-edit-post-with-poll/172321)

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**Author:** [@Atalanta](https://meta.discourse.org/u/Atalanta)\
**Replies:** 9\
**Last updated:** [December 15, 2020, 3:50pm UTC](https://meta.discourse.org/t/cannot-edit-post-with-poll/172321 "2020-12-15T15:50:19Z")

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I believe I have the same issues as in this post, but unfortunately it’s closed. I have been trying to change some text in this post (and another one which I cannot link to due to new user restrictions), but I get the…

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## [How to see full log detail not truncated](https://meta.discourse.org/t/how-to-see-full-log-detail-not-truncated/173237)

<div class="topic-metadata">

**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 6\
**Last updated:** [December 15, 2020, 10:24am UTC](https://meta.discourse.org/t/how-to-see-full-log-detail-not-truncated/173237 "2020-12-15T10:24:31Z")

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Suddenly all my maill is bouncing. I need to have the full log detail. The view Discourse shows is truncated with an ellipsis. How can I see the whole entry? It’s urgently needed to help solve this. Reporting-MTA: dsn; a…

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## [Wordpress + Discourse using Digital Ocean and Serverpilot](https://meta.discourse.org/t/wordpress-discourse-using-digital-ocean-and-serverpilot/84246)

<div class="topic-metadata">

**Author:** [@therza](https://meta.discourse.org/u/therza)\
**Replies:** 19\
**Last updated:** [June 10, 2018, 5:26pm UTC](https://meta.discourse.org/t/wordpress-discourse-using-digital-ocean-and-serverpilot/84246 "2018-06-10T17:26:49Z")

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I’m trying to setup a droplet on DO and end up with a wordpress at mydomain, and my discourse at forum.mydomain. I am using serverpilot, I first installed discourse and set it up to run at forum.mydomain, then I configu…

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## [Assigning parent category to a category that already has subcategory produces error](https://meta.discourse.org/t/assigning-parent-category-to-a-category-that-already-has-subcategory-produces-error/173032)

<div class="topic-metadata">

**Author:** [@Yasmeen\_Kashef](https://meta.discourse.org/u/Yasmeen_Kashef)\
**Replies:** 4\
**Last updated:** [December 14, 2020, 9:37pm UTC](https://meta.discourse.org/t/assigning-parent-category-to-a-category-that-already-has-subcategory-produces-error/173032 "2020-12-14T21:37:41Z")

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I managed to figure out how to solve this, but thought it was worth reporting. I attempted to assign a parent category, cat-B, to cat-A which already had 3 subcategories in it. The Discourse system gave me an error mes…

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## [Thinking of switching from NodeBB to Discourse](https://meta.discourse.org/t/thinking-of-switching-from-nodebb-to-discourse/85658)

<div class="topic-metadata">

**Author:** [@tehspaceg](https://meta.discourse.org/u/tehspaceg)\
**Replies:** 6\
**Last updated:** [June 10, 2018, 4:04pm UTC](https://meta.discourse.org/t/thinking-of-switching-from-nodebb-to-discourse/85658 "2018-06-10T16:04:16Z")

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I wasn’t sure where this was meant to live, so Uncategorized seemed like a decent place. I’m thinking of swapping over from NodeBB to Discourse. It seems like Discourse is a little further along and has more core functi…

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## [Is there a way to add a website navigation menu above Discourse header?](https://meta.discourse.org/t/is-there-a-way-to-add-a-website-navigation-menu-above-discourse-header/173235)

<div class="topic-metadata">

**Author:** [@sok777](https://meta.discourse.org/u/sok777)\
**Replies:** 6\
**Last updated:** [December 14, 2020, 3:48pm UTC](https://meta.discourse.org/t/is-there-a-way-to-add-a-website-navigation-menu-above-discourse-header/173235 "2020-12-14T15:48:59Z")

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Hi all, I’m trying to figure out if there’s a way to keep our existing website’s top navigation menu, so that when people click on the forum they can still have an option to navigate back to other pages on the website t…

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