# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=543

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 544

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## [Why semrushbot and ahrefsbot are blocked by default?](https://meta.discourse.org/t/why-semrushbot-and-ahrefsbot-are-blocked-by-default/157682)

<div class="topic-metadata">

**Author:** [@Jamie\_Liu1](https://meta.discourse.org/u/Jamie_Liu1)\
**Replies:** 10\
**Last updated:** [December 3, 2020, 9:35am UTC](https://meta.discourse.org/t/why-semrushbot-and-ahrefsbot-are-blocked-by-default/157682 "2020-12-03T09:35:29Z")

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I was checking the Google Search Console coverage report and found that lots of our forum pages are blocked by robots.txt. So I went ahead and checked the robots.txt. Then I found that semrushbot and ahrefsbot are blocke…

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## [Skip approve users when public registration is disabled](https://meta.discourse.org/t/skip-approve-users-when-public-registration-is-disabled/171978)

<div class="topic-metadata">

**Author:** [@Ravi\_Teja\_Varma](https://meta.discourse.org/u/Ravi_Teja_Varma)\
**Replies:** 2\
**Last updated:** [December 3, 2020, 9:39am UTC](https://meta.discourse.org/t/skip-approve-users-when-public-registration-is-disabled/171978 "2020-12-03T09:39:12Z")

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I have disabled public registration for my discourse forum. I am creating users through user create API, but these users are being listed in moderator queue for review. I want to avoid this and directly create users. How…

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## [Discourse deployment using AWS](https://meta.discourse.org/t/discourse-deployment-using-aws/32271)

<div class="topic-metadata">

**Author:** [@stroupaloop](https://meta.discourse.org/u/stroupaloop)\
**Replies:** 2\
**Last updated:** [December 3, 2020, 7:05am UTC](https://meta.discourse.org/t/discourse-deployment-using-aws/32271 "2020-12-03T07:05:17Z")

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I know there’s an older article about a Discourse deployment using AWS, but since I recently went through the process and there are some nuances since that blog post, here is a more updated tutorial on getting it setup. …

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## [Install with add-on volumes (such as EBS on AWS)](https://meta.discourse.org/t/install-with-add-on-volumes-such-as-ebs-on-aws/164862)

<div class="topic-metadata">

**Author:** [@SumOne](https://meta.discourse.org/u/SumOne)\
**Replies:** 1\
**Last updated:** [December 3, 2020, 7:04am UTC](https://meta.discourse.org/t/install-with-add-on-volumes-such-as-ebs-on-aws/164862 "2020-12-03T07:04:35Z")

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I saw some posts dealing with installation on AWS on a t2 machine, but there isn’t an organized way of including an add-on volume. Is it not best practice? If I need 100GB, is it better to allocate a root volume of 100G…

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## [Document for installing on AWS ECS](https://meta.discourse.org/t/document-for-installing-on-aws-ecs/37257)

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**Author:** [@keepcosmos](https://meta.discourse.org/u/keepcosmos)\
**Replies:** 14\
**Last updated:** [December 3, 2020, 6:44am UTC](https://meta.discourse.org/t/document-for-installing-on-aws-ecs/37257 "2020-12-03T06:44:37Z")

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Is there any plan to add document about installing on AWS EC2 Container Service?

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## [\[Guide\] Host Discourse on AWS EC2](https://meta.discourse.org/t/guide-host-discourse-on-aws-ec2/172075)

<div class="topic-metadata">

**Author:** [@yiksanchan](https://meta.discourse.org/u/yiksanchan)\
**Replies:** 0\
**Last updated:** [December 3, 2020, 6:38am UTC](https://meta.discourse.org/t/guide-host-discourse-on-aws-ec2/172075 "2020-12-03T06:38:12Z")

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Discourse is an open-source forum software that allows you to run a forum with minimal effort - if you know how to host it. The official guide walks through the installation on DigitalOcean, but it takes a few tweaks to …

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## [Group name is not available](https://meta.discourse.org/t/group-name-is-not-available/172053)

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**Author:** [@sunjam](https://meta.discourse.org/u/sunjam)\
**Replies:** 2\
**Last updated:** [December 3, 2020, 12:42am UTC](https://meta.discourse.org/t/group-name-is-not-available/172053 "2020-12-03T00:42:43Z")

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Attempting to create a group for a forum in which I’m a moderator running latest Tests-Pass. When I go to create a group I see Group name is not availabile even though no such group has been created. I’ve asked admins …

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## [Newest Discourse Version breaks rebuild, Redis Port already in use](https://meta.discourse.org/t/newest-discourse-version-breaks-rebuild-redis-port-already-in-use/172008)

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**Author:** [@Lagger\_Gandalf](https://meta.discourse.org/u/Lagger_Gandalf)\
**Replies:** 7\
**Last updated:** [December 2, 2020, 10:02pm UTC](https://meta.discourse.org/t/newest-discourse-version-breaks-rebuild-redis-port-already-in-use/172008 "2020-12-02T22:02:37Z")

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OS: Ubuntu 20.04 Server: vServer 4 Core, 16 GB Disk: SSD 160GB I recently upgraded to the newest Discourse Version. Now Im running into the Problem, that Discourse Reports Port 6379 is in use and so the Container can …

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## [Replies in thread showing out of order](https://meta.discourse.org/t/replies-in-thread-showing-out-of-order/166512)

<div class="topic-metadata">

**Author:** [@AJDurant](https://meta.discourse.org/u/AJDurant)\
**Replies:** 13\
**Last updated:** [December 2, 2020, 9:30pm UTC](https://meta.discourse.org/t/replies-in-thread-showing-out-of-order/166512 "2020-12-02T21:30:08Z")

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After recently updating to 2.6.0.beta3 some replies in various threads are showing in the wrong order. The time stamps show correctly, but the affected replies are always at the bottom of the thread. I have tried updati…

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## [How to install Discourse in WWW](https://meta.discourse.org/t/how-to-install-discourse-in-www/172007)

<div class="topic-metadata">

**Author:** [@tuhin](https://meta.discourse.org/u/tuhin)\
**Replies:** 3\
**Last updated:** [December 2, 2020, 7:24pm UTC](https://meta.discourse.org/t/how-to-install-discourse-in-www/172007 "2020-12-02T19:24:11Z")

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I can install discourse in example.com but I want to use the www version. If someone visits example.com they should redirect to www.example.com. Should I need to use www.example.com as hostname? NB: I know it’s a basi…

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## [Flag as Something Else, Easy Character Limit Bypass](https://meta.discourse.org/t/flag-as-something-else-easy-character-limit-bypass/172017)

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**Author:** [@Qursch](https://meta.discourse.org/u/Qursch)\
**Replies:** 1\
**Last updated:** [December 2, 2020, 6:48pm UTC](https://meta.discourse.org/t/flag-as-something-else-easy-character-limit-bypass/172017 "2020-12-02T18:48:48Z")

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When a user flags a post as Something else, they are required to enter an explanation as the post they are flagging does not fall under one of the usual categories for moderation. As seen below, this text area requires …

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## [Problems with Force https and mixed https content](https://meta.discourse.org/t/problems-with-force-https-and-mixed-https-content/118337)

<div class="topic-metadata">

**Author:** [@EddieOne](https://meta.discourse.org/u/EddieOne)\
**Replies:** 20\
**Last updated:** [December 2, 2020, 5:10pm UTC](https://meta.discourse.org/t/problems-with-force-https-and-mixed-https-content/118337 "2020-12-02T17:10:54Z")

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Hello, I tried using Force https and it seemed to work for me except it was causing login problems. However, the logos are loaded using http by default. They should use the // protocol and let the browser decide which o…

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## [Are there any commands that will speed up the site?](https://meta.discourse.org/t/are-there-any-commands-that-will-speed-up-the-site/146574)

<div class="topic-metadata">

**Author:** [@eextra](https://meta.discourse.org/u/eextra)\
**Replies:** 19\
**Last updated:** [December 2, 2020, 4:52pm UTC](https://meta.discourse.org/t/are-there-any-commands-that-will-speed-up-the-site/146574 "2020-12-02T16:52:30Z")

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There are commands like rake posts:rebake (i.e after migration). Are there any others or something else that will speed up the forum? I have an impression that after changing the hosting with more RAM it is probably ev…

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## [Backup to S3 configuration problem](https://meta.discourse.org/t/backup-to-s3-configuration-problem/77571)

<div class="topic-metadata">

**Author:** [@supervazi](https://meta.discourse.org/u/supervazi)\
**Replies:** 8\
**Last updated:** [June 1, 2018, 5:26pm UTC](https://meta.discourse.org/t/backup-to-s3-configuration-problem/77571 "2018-06-01T17:26:02Z")

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Configuring automatic backups conform this topic: When I want to enter my s3 bucket name I get the following error: s3\_backup\_bucket: Value doesn’t match the required format. The bucket I use exists, it is accessible…

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## [Do your non-profit discounts include self-hosting?](https://meta.discourse.org/t/do-your-non-profit-discounts-include-self-hosting/171998)

<div class="topic-metadata">

**Author:** [@cokestroke](https://meta.discourse.org/u/cokestroke)\
**Replies:** 2\
**Last updated:** [December 2, 2020, 3:53pm UTC](https://meta.discourse.org/t/do-your-non-profit-discounts-include-self-hosting/171998 "2020-12-02T15:53:55Z")

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Just wondering if you offer the same 50% discount to non-profits in the UK who want to self-host. We’re looking at setting up on AWS and migrating existing users and discussions from Drupal. Any suggestions? C

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## [Email-in to multiple groups](https://meta.discourse.org/t/email-in-to-multiple-groups/169627)

<div class="topic-metadata">

**Author:** [@Parad0x](https://meta.discourse.org/u/Parad0x)\
**Replies:** 4\
**Last updated:** [December 2, 2020, 3:48pm UTC](https://meta.discourse.org/t/email-in-to-multiple-groups/169627 "2020-12-02T15:48:51Z")

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Problem summary Incoming Email to multiple groups is only generating one new message for the first group. Invironment External: One POP3-Mailbox External: Multiple aliases for that one Mailbox ('group-a@domain.de, 'gro…

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## [Installation not working!](https://meta.discourse.org/t/installation-not-working/170356)

<div class="topic-metadata">

**Author:** [@akapetzoglou1](https://meta.discourse.org/u/akapetzoglou1)\
**Replies:** 15\
**Last updated:** [December 2, 2020, 2:04pm UTC](https://meta.discourse.org/t/installation-not-working/170356 "2020-12-02T14:04:40Z")

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I’m trying to make a fresh install with the 1-click app from digital ocean. It’s the third time I created it from the beginning and I’m experiencing the same issue. Checking the dns, I see my domain pointing to the dro…

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## [Incorrect bold text in message body](https://meta.discourse.org/t/incorrect-bold-text-in-message-body/171968)

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**Author:** [@caiiiycuk](https://meta.discourse.org/u/caiiiycuk)\
**Replies:** 1\
**Last updated:** [December 2, 2020, 1:28pm UTC](https://meta.discourse.org/t/incorrect-bold-text-in-message-body/171968 "2020-12-02T13:28:31Z")

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He has 2 pages with exactly the same markdown, but one is displayed correctly, but another has a bold text body (which is wrong). Examples: Example 1: https://talks.dos.zone/t/digger-may-06-1999-ru/9317 Example 2: /…

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## [Error 500 on confirmation link](https://meta.discourse.org/t/error-500-on-confirmation-link/171851)

<div class="topic-metadata">

**Author:** [@Julien\_J](https://meta.discourse.org/u/Julien_J)\
**Replies:** 2\
**Last updated:** [December 2, 2020, 1:11pm UTC](https://meta.discourse.org/t/error-500-on-confirmation-link/171851 "2020-12-02T13:11:56Z")

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Hello, I have a user for whom, when he receives the email with the link to reset his password, he gets error 500 as you can see in the screenshot. Do you know why and how to resolve that ?

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## [How to activate and unstage accounts for imported users](https://meta.discourse.org/t/how-to-activate-and-unstage-accounts-for-imported-users/158916)

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**Author:** [@Julien\_J](https://meta.discourse.org/u/Julien_J)\
**Replies:** 13\
**Last updated:** [December 2, 2020, 1:11pm UTC](https://meta.discourse.org/t/how-to-activate-and-unstage-accounts-for-imported-users/158916 "2020-12-02T13:11:26Z")

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Hello, I imported posts from a mailing list and users have been successfully created. But now there are in “staged” list. So i can activate them one by one, but how to activate them in bulk mode ? And how to unstage …

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## [Can't seem to approve users?](https://meta.discourse.org/t/cant-seem-to-approve-users/150213)

<div class="topic-metadata">

**Author:** [@canyon289](https://meta.discourse.org/u/canyon289)\
**Replies:** 5\
**Last updated:** [December 2, 2020, 1:10pm UTC](https://meta.discourse.org/t/cant-seem-to-approve-users/150213 "2020-12-02T13:10:39Z")

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Hi, I’m looking to bulk approve users, but am running into issues even approving one user through the UI. The button looks “greyed out” and when I press approve I get an internal server error. I’m on version 2.5.0.beta…

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## [How to connect my wordpress site to discourse forum](https://meta.discourse.org/t/how-to-connect-my-wordpress-site-to-discourse-forum/170712)

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**Author:** [@mesan00](https://meta.discourse.org/u/mesan00)\
**Replies:** 9\
**Last updated:** [December 2, 2020, 11:39am UTC](https://meta.discourse.org/t/how-to-connect-my-wordpress-site-to-discourse-forum/170712 "2020-12-02T11:39:02Z")

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Hello support team, We’re interested in discourse forum software and want to know more about it. We use WordPress websites as well on windows and linux. Can you tell us more about the possibilities of using/integrati…

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## [Mailgun "temporarily disabled due to high bounce rate"](https://meta.discourse.org/t/mailgun-temporarily-disabled-due-to-high-bounce-rate/88811)

<div class="topic-metadata">

**Author:** [@bekircem](https://meta.discourse.org/u/bekircem)\
**Replies:** 9\
**Last updated:** [June 1, 2018, 11:56am UTC](https://meta.discourse.org/t/mailgun-temporarily-disabled-due-to-high-bounce-rate/88811 "2018-06-01T11:56:53Z")

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I moved my mail system Sparkpost to Mailgun. I love it but today a mail came to me. “mail.site.com has been temporarily disabled due to high bounce rate” Your account is on probation and domains are limited to 100 …

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## [Turn off external images upload](https://meta.discourse.org/t/turn-off-external-images-upload/171956)

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**Author:** [@thesequel](https://meta.discourse.org/u/thesequel)\
**Replies:** 2\
**Last updated:** [December 2, 2020, 8:04am UTC](https://meta.discourse.org/t/turn-off-external-images-upload/171956 "2020-12-02T08:04:08Z")

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How can I turn off external image upload. When someone embeds an image from imgur, giphy, gfycat and so on in a post, they will be automatically uploaded and embedded in place of the original external image. Here I am le…

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## [Email in main domain or sub-domain for the forum?](https://meta.discourse.org/t/email-in-main-domain-or-sub-domain-for-the-forum/171947)

<div class="topic-metadata">

**Author:** [@MeuXbox](https://meta.discourse.org/u/MeuXbox)\
**Replies:** 1\
**Last updated:** [December 2, 2020, 8:00am UTC](https://meta.discourse.org/t/email-in-main-domain-or-sub-domain-for-the-forum/171947 "2020-12-02T08:00:59Z")

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We have our website with the main domain: domain.com let’s put the forum as a subdomain: forum.mydomain.com We will use mailgun to send email SMTP. What recommendation? use main domain or forum subdomain for emails? n…

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## [After upgrade, "/g" is cluttered with PM groups of 2](https://meta.discourse.org/t/after-upgrade-g-is-cluttered-with-pm-groups-of-2/171937)

<div class="topic-metadata">

**Author:** [@Mark\_Schmucker](https://meta.discourse.org/u/Mark_Schmucker)\
**Replies:** 5\
**Last updated:** [December 2, 2020, 6:10am UTC](https://meta.discourse.org/t/after-upgrade-g-is-cluttered-with-pm-groups-of-2/171937 "2020-12-02T06:10:48Z")

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After upgrading to 2.7.0.beta1, forum.example.com/g now displays hundreds of groups of two, evidently formed by PMs. The “real” groups are still there, but hard to find. The private groups of 2 are visible only to admins…

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## [As of last night site is responding very poorly](https://meta.discourse.org/t/as-of-last-night-site-is-responding-very-poorly/170822)

<div class="topic-metadata">

**Author:** [@twuky](https://meta.discourse.org/u/twuky)\
**Replies:** 10\
**Last updated:** [December 2, 2020, 12:14am UTC](https://meta.discourse.org/t/as-of-last-night-site-is-responding-very-poorly/170822 "2020-12-02T00:14:36Z")

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Apologies in advance if this is the wrong category, location, etc. Ive had a discourse site running for about 6 months through a digitalocean vps without many issues. The admin page reads I’m on version 2.5.0.beta4. As …

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## [Category description truncating](https://meta.discourse.org/t/category-description-truncating/171584)

<div class="topic-metadata">

**Author:** [@Ziirahdane](https://meta.discourse.org/u/Ziirahdane)\
**Replies:** 4\
**Last updated:** [December 1, 2020, 8:22pm UTC](https://meta.discourse.org/t/category-description-truncating/171584 "2020-12-01T20:22:27Z")

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How can I increase the category description character amount or remove the truncation on the home page?

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## [Changer de \`beta\` à \`stable\`](https://meta.discourse.org/t/switch-from-beta-to-stable/171879)

<div class="topic-metadata">

**Author:** [@CamilleRoux](https://meta.discourse.org/u/CamilleRoux)\
**Replies:** 1\
**Last updated:** [December 1, 2020, 3:33pm UTC](https://meta.discourse.org/t/switch-from-beta-to-stable/171879 "2020-12-01T15:33:22Z")

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Hola, Me gustaría cambiar mi instancia de Discourse de beta a estable. La instancia está actualmente en 2.6.0.beta6 y se me pide cambiar a 2.7.0.beta1. ¿Cuándo puedo cambiar a estable?

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## [Dynamic Theme Component Settings](https://meta.discourse.org/t/dynamic-theme-component-settings/171006)

<div class="topic-metadata">

**Author:** [@welburn](https://meta.discourse.org/u/welburn)\
**Replies:** 2\
**Last updated:** [December 1, 2020, 2:50pm UTC](https://meta.discourse.org/t/dynamic-theme-component-settings/171006 "2020-12-01T14:50:01Z")

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Hi All, A little bit of context, I’m developing a theme component where I would like the user to be able to set up a number of different variations of theme component depending on the page. I would like for the user to …

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