# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=547

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 548

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## [Very slow sidekiq 5 processed per minute](https://meta.discourse.org/t/very-slow-sidekiq-5-processed-per-minute/170752)

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**Author:** [@Christian\_Suntay](https://meta.discourse.org/u/Christian_Suntay)\
**Replies:** 14\
**Last updated:** [November 23, 2020, 12:21pm UTC](https://meta.discourse.org/t/very-slow-sidekiq-5-processed-per-minute/170752 "2020-11-23T12:21:07Z")

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Any idea or tips that could speed up the process?

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## [Javascript not re-running between different pages](https://meta.discourse.org/t/javascript-not-re-running-between-different-pages/170999)

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**Author:** [@welburn](https://meta.discourse.org/u/welburn)\
**Replies:** 1\
**Last updated:** [November 23, 2020, 12:16pm UTC](https://meta.discourse.org/t/javascript-not-re-running-between-different-pages/170999 "2020-11-23T12:16:00Z")

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Hi All, I developed a theme component that rotates using the swiper.js library. In the head tag of my component I get the swiper js/css files from the CDN and also declare the element on the page as a swiper inside a wi…

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## [How to turn off a checker for "Title seems unclear, is it a complete sentence?"](https://meta.discourse.org/t/how-to-turn-off-a-checker-for-title-seems-unclear-is-it-a-complete-sentence/55070)

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**Author:** [@Sung\_Kim](https://meta.discourse.org/u/Sung_Kim)\
**Replies:** 18\
**Last updated:** [November 23, 2020, 11:46am UTC](https://meta.discourse.org/t/how-to-turn-off-a-checker-for-title-seems-unclear-is-it-a-complete-sentence/55070 "2020-11-23T11:46:09Z")

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Even ehought I put a title, I am getting this message: Perhaps, it’s because I am using Korean in the title. How can I turn off the checker? I set “title min entropy” to 0, but I still get this error message. FYI, t…

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## [How to prevent double posting](https://meta.discourse.org/t/how-to-prevent-double-posting/88510)

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**Author:** [@Pinakamabait](https://meta.discourse.org/u/Pinakamabait)\
**Replies:** 7\
**Last updated:** [November 23, 2020, 7:57am UTC](https://meta.discourse.org/t/how-to-prevent-double-posting/88510 "2020-11-23T07:57:35Z")

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How about when someone double posts, merge the second post with their first post automatically. So that double posting won’t be a problem anymore… (For The Blockheads forum)

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## [Pinned topic feature is confusing my users](https://meta.discourse.org/t/pinned-topic-feature-is-confusing-my-users/170177)

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**Author:** [@mmdc](https://meta.discourse.org/u/mmdc)\
**Replies:** 3\
**Last updated:** [November 22, 2020, 11:27pm UTC](https://meta.discourse.org/t/pinned-topic-feature-is-confusing-my-users/170177 "2020-11-22T23:27:29Z")

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I set in the system to not automatically unpin topics, but times to times users accidentally click on unpin and it unpins the topic, then they complained to me they could not see the pin topic. How can I make it so user…

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## [Remove page title or category title or site title of the forum from the SEO title or meta title](https://meta.discourse.org/t/remove-page-title-or-category-title-or-site-title-of-the-forum-from-the-seo-title-or-meta-title/148973)

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**Author:** [@lavrenkov](https://meta.discourse.org/u/lavrenkov)\
**Replies:** 2\
**Last updated:** [November 22, 2020, 11:19pm UTC](https://meta.discourse.org/t/remove-page-title-or-category-title-or-site-title-of-the-forum-from-the-seo-title-or-meta-title/148973 "2020-11-22T23:19:24Z")

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I use one of the SEO tools to check if there are any issues with a website from the SEO perspective. One of the issues listed is too long title tags. I found out that the majority of them come from the forum. As I can se…

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## [There is a line that comes up in Header submenu](https://meta.discourse.org/t/there-is-a-line-that-comes-up-in-header-submenu/168316)

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**Author:** [@Srinath\_Rao1](https://meta.discourse.org/u/Srinath_Rao1)\
**Replies:** 11\
**Last updated:** [November 22, 2020, 9:37pm UTC](https://meta.discourse.org/t/there-is-a-line-that-comes-up-in-header-submenu/168316 "2020-11-22T21:37:54Z")

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When I install the Header submenu, a line gets displayed on my mobile which i need to remove. I tried reinstaling, but did not work. Can you see the line on the topic: The issue of political correctness? It does not …

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## [Missing user avatars, bulk delete?](https://meta.discourse.org/t/missing-user-avatars-bulk-delete/170813)

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**Author:** [@MarcP](https://meta.discourse.org/u/MarcP)\
**Replies:** 2\
**Last updated:** [November 22, 2020, 5:11pm UTC](https://meta.discourse.org/t/missing-user-avatars-bulk-delete/170813 "2020-11-22T17:11:46Z")

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I used S3 for a while, and switched back to local a while ago. I then saw some logfiles with s3 urls. I can’t remember if I added the uploads to my local folder, but I think a small amount of avatars is affected. I rema…

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## [Opening a pre-filled message form no longer works](https://meta.discourse.org/t/opening-a-pre-filled-message-form-no-longer-works/86889)

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**Author:** [@fefrei](https://meta.discourse.org/u/fefrei)\
**Replies:** 5\
**Last updated:** [May 28, 2018, 8:00am UTC](https://meta.discourse.org/t/opening-a-pre-filled-message-form-no-longer-works/86889 "2018-05-28T08:00:39Z")

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The magic URLs for creating a pre-filled message don’t work anymore. This is a recent regression. For example, clicking Discourse Meta should open a message to @team (or at least show an error if that’s not possible), b…

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## [Error updating Discourse via web interface](https://meta.discourse.org/t/error-updating-discourse-via-web-interface/170905)

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**Author:** [@RavensNest](https://meta.discourse.org/u/RavensNest)\
**Replies:** 6\
**Last updated:** [November 22, 2020, 9:31am UTC](https://meta.discourse.org/t/error-updating-discourse-via-web-interface/170905 "2020-11-22T09:31:44Z")

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I’m not using Cloudflare, not using any plugins. Anyone have any idea what’s going on? Installed: 2.6.0.beta5 4GB ram This is the last error message: Message Job exception: timeout expired Backtrace pg-1.2.3/lib/pg…

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## [Undefined method \`skip\_new\_user\_tips' for nil:NilClass](https://meta.discourse.org/t/undefined-method-skip-new-user-tips-for-nil-nilclass/170898)

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**Author:** [@Christian\_Suntay](https://meta.discourse.org/u/Christian_Suntay)\
**Replies:** 1\
**Last updated:** [November 22, 2020, 9:15am UTC](https://meta.discourse.org/t/undefined-method-skip-new-user-tips-for-nil-nilclass/170898 "2020-11-22T09:15:35Z")

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Freshly migrated from vanilla to discourse using bulk\_importer and this happened

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## [Get current username from within a 3rd party chatbot](https://meta.discourse.org/t/get-current-username-from-within-a-3rd-party-chatbot/170906)

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**Author:** [@Krischan](https://meta.discourse.org/u/Krischan)\
**Replies:** 0\
**Last updated:** [November 22, 2020, 8:58am UTC](https://meta.discourse.org/t/get-current-username-from-within-a-3rd-party-chatbot/170906 "2020-11-22T08:58:10Z")

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We are running a 3rd party chatbot on our Discourse site to explain things and onboard new users. As a next step it would be great, if the bot knows the currently logged in user to provide additional services. Is it theo…

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## [Korean words cannot be searched](https://meta.discourse.org/t/korean-words-cant-be-searched/88410)

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**Author:** [@k11](https://meta.discourse.org/u/k11)\
**Replies:** 34\
**Last updated:** [May 27, 2018, 11:59pm UTC](https://meta.discourse.org/t/korean-words-cant-be-searched/88410 "2018-05-27T23:59:38Z")

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English words can be searched properly, but the forum doesn’t recognize Korean and Chinese search terms at all.

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## [Email config help](https://meta.discourse.org/t/email-config-help/170880)

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**Author:** [@Hady\_Ibrahim](https://meta.discourse.org/u/Hady_Ibrahim)\
**Replies:** 3\
**Last updated:** [November 22, 2020, 1:19am UTC](https://meta.discourse.org/t/email-config-help/170880 "2020-11-22T01:19:31Z")

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Does this look off? When i run discourse doctor it says: Testing sending to hadyib@gmail.com using smtp.sendgrid.net:587. SMTP server connection successful. Sending to hadyib@gmail.com. . . Mail accepted by SMTP serv…

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## [Embedding error](https://meta.discourse.org/t/embedding-error/135153)

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**Author:** [@LeventeLantos](https://meta.discourse.org/u/LeventeLantos)\
**Replies:** 13\
**Last updated:** [November 21, 2020, 9:22pm UTC](https://meta.discourse.org/t/embedding-error/135153 "2020-11-21T21:22:15Z")

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Hi Support team! When I try embedding with the provided js snippet, it will stuck at “Loading Discussion” and I get the following error: Invalid X-Frame-Options: “ALLOWALL” header from ... How can I resolve this issue…

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## [Disable per user access/usage statistics](https://meta.discourse.org/t/disable-per-user-access-usage-statistics/157393)

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**Author:** [@Roland](https://meta.discourse.org/u/Roland)\
**Replies:** 6\
**Last updated:** [November 21, 2020, 8:42pm UTC](https://meta.discourse.org/t/disable-per-user-access-usage-statistics/157393 "2020-11-21T20:42:40Z")

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hello, i have come across Discourse Meta statistics page (on some german discourse) and i think this is not compliant with German DSGVO ( General Data Prodection Regulation) . discussion is still going on… what makes …

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## [Massive flood of badge notifications after changing category visibility](https://meta.discourse.org/t/massive-flood-of-badge-notifications-after-changing-category-visibility/170755)

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**Author:** [@ljpp](https://meta.discourse.org/u/ljpp)\
**Replies:** 3\
**Last updated:** [November 21, 2020, 5:18pm UTC](https://meta.discourse.org/t/massive-flood-of-badge-notifications-after-changing-category-visibility/170755 "2020-11-21T17:18:50Z")

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Version: 2.6b6 How: Couple of days ago I hid one category from the anonymous users, by limiting access to trust\_level\_0 and higher. It was just an experiment and today I switched back to defaults. What: Every user rece…

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## [Hiding participants in WordPress comments](https://meta.discourse.org/t/hiding-participants-in-wordpress-comments/170853)

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**Author:** [@thibault](https://meta.discourse.org/u/thibault)\
**Replies:** 2\
**Last updated:** [November 21, 2020, 3:15pm UTC](https://meta.discourse.org/t/hiding-participants-in-wordpress-comments/170853 "2020-11-21T15:15:17Z")

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Hi, When enabling WP Discourse, it shows the participants on the front-end of my website. I want to hide it. My first instinct was to do this with CSS, but since this div doesn’t have it’s own class, it makes it a bit …

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## [Sorry, query is taking too long, please pick a shorter interval](https://meta.discourse.org/t/sorry-query-is-taking-too-long-please-pick-a-shorter-interval/170830)

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**Author:** [@RobertBrockie](https://meta.discourse.org/u/RobertBrockie)\
**Replies:** 1\
**Last updated:** [November 21, 2020, 10:36am UTC](https://meta.discourse.org/t/sorry-query-is-taking-too-long-please-pick-a-shorter-interval/170830 "2020-11-21T10:36:39Z")

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Just updated today (2020-11-20), and saw the following on the admin dashboard:

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## [Delete sso with api](https://meta.discourse.org/t/delete-sso-with-api/170768)

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**Author:** [@Marcos\_Alexandre](https://meta.discourse.org/u/Marcos_Alexandre)\
**Replies:** 4\
**Last updated:** [November 21, 2020, 10:29am UTC](https://meta.discourse.org/t/delete-sso-with-api/170768 "2020-11-21T10:29:42Z")

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how to delete sso record with api? I am using the discourse and I am changing the external\_id, how can I clear the old records of this without losing my user and posts.

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## [UNICORN\_WORKERS vs UNICORN\_SIDEKIQS, DISCOURSE\_DB\_POOL?](https://meta.discourse.org/t/unicorn-workers-vs-unicorn-sidekiqs-discourse-db-pool/41814)

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**Author:** [@Caswal\_Parker](https://meta.discourse.org/u/Caswal_Parker)\
**Replies:** 6\
**Last updated:** [February 23, 2020, 10:20pm UTC](https://meta.discourse.org/t/unicorn-workers-vs-unicorn-sidekiqs-discourse-db-pool/41814 "2020-02-23T22:20:08Z")

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Like a lot of people I am wanting to migrate my phpbb3 forum across to discourse. It’s a reasonable sized forum of 38,000 users and 98,000 threads. I have done one trial run and impressed by the import process so far. T…

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## [Customise Blockquotes for emails](https://meta.discourse.org/t/customise-blockquotes-for-emails/170697)

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**Author:** [@BobbyFirmino](https://meta.discourse.org/u/BobbyFirmino)\
**Replies:** 0\
**Last updated:** [November 20, 2020, 4:17am UTC](https://meta.discourse.org/t/customise-blockquotes-for-emails/170697 "2020-11-20T04:17:00Z")

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Hi Guys, Was wondering if it’s possible to customise the blockquote element for use in emails? I’ve found this thread on the forum and tried the CSS overrides, but it just doesn’t seem to be having the same results for …

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## [Phantom signups (two users with the same account after migration)](https://meta.discourse.org/t/phantom-signups-two-users-with-the-same-account-after-migration/168631)

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**Author:** [@Paul\_King](https://meta.discourse.org/u/Paul_King)\
**Replies:** 25\
**Last updated:** [November 21, 2020, 3:28am UTC](https://meta.discourse.org/t/phantom-signups-two-users-with-the-same-account-after-migration/168631 "2020-11-21T03:28:45Z")

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Hi, I have had a problem that began several Discourse updates ago, with getting notifications that a new user is waiting for approval, only to find that the review queue is empty. This only occurs when a single user is …

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## [POST on /posts returns null on moderated categories](https://meta.discourse.org/t/post-on-posts-returns-null-on-moderated-categories/170811)

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**Author:** [@dachary](https://meta.discourse.org/u/dachary)\
**Replies:** 0\
**Last updated:** [November 20, 2020, 11:40pm UTC](https://meta.discourse.org/t/post-on-posts-returns-null-on-moderated-categories/170811 "2020-11-20T23:40:13Z")

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Bonjour, When calling the /posts API endpoint on test\_passed to submit a new topic in a moderated category, the following happens: $ curl -X POST http://$(cat v2.6.0/ip)/posts -H "Accept: application/json" -H "Api-Key:…

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## [How does the 'Pending Users' notification work?](https://meta.discourse.org/t/how-does-the-pending-users-notification-work/282773)

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**Author:** [@weallwegot](https://meta.discourse.org/u/weallwegot)\
**Replies:** 1\
**Last updated:** [November 20, 2020, 11:24pm UTC](https://meta.discourse.org/t/how-does-the-pending-users-notification-work/282773 "2020-11-20T23:24:33Z")

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Hi thanks for the explanation a few questions: what is the frequency for this email notification job? i dont see it at /sidekiq does the notification also go to users in the administrator role? is there a setting to m…

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## [Bing is picking all the rss feed for each post, can I disable the feed in Discourse](https://meta.discourse.org/t/bing-is-picking-all-the-rss-feed-for-each-post-can-i-disable-the-feed-in-discourse/168025)

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**Author:** [@mhwebee](https://meta.discourse.org/u/mhwebee)\
**Replies:** 9\
**Last updated:** [November 20, 2020, 11:17pm UTC](https://meta.discourse.org/t/bing-is-picking-all-the-rss-feed-for-each-post-can-i-disable-the-feed-in-discourse/168025 "2020-11-20T23:17:01Z")

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So, I’m Discourse as forum for a website using a subdomain, and I’m noticing that Bing is picking up each post and category rss for indexing in the site sitemap section. Is this an expected behavior? Should I disable t…

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## [Unable to delete tags](https://meta.discourse.org/t/unable-to-delete-tags/170628)

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**Author:** [@nityeshaga](https://meta.discourse.org/u/nityeshaga)\
**Replies:** 3\
**Last updated:** [November 20, 2020, 10:29pm UTC](https://meta.discourse.org/t/unable-to-delete-tags/170628 "2020-11-20T22:29:11Z")

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I want to clean up the tags in our community and delete ones that have fallen out of flavor but every time I try to do it, I run into this error message: How can I get past this error and delete tags?

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## [Port busy and app.yml not found](https://meta.discourse.org/t/port-busy-and-app-yml-not-found/170797)

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**Author:** [@EinfachNur\_Lars](https://meta.discourse.org/u/EinfachNur_Lars)\
**Replies:** 1\
**Last updated:** [November 20, 2020, 8:57pm UTC](https://meta.discourse.org/t/port-busy-and-app-yml-not-found/170797 "2020-11-20T20:57:38Z")

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Hey i trying to install Discource on my V-Server but my Problem is Port 80 is busy. And if i try to run the installer it stops Port 80 appears to already be in use. This will show you what command is using port 80 COM…

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## [How to disable default "about the" topic for a new category](https://meta.discourse.org/t/how-to-disable-default-about-the-topic-for-a-new-category/170720)

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**Author:** [@Ravi\_Teja\_Varma](https://meta.discourse.org/u/Ravi_Teja_Varma)\
**Replies:** 2\
**Last updated:** [November 20, 2020, 5:53pm UTC](https://meta.discourse.org/t/how-to-disable-default-about-the-topic-for-a-new-category/170720 "2020-11-20T17:53:23Z")

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I am using discourse API and creating categories and topics for my forum. I already have a default topic to be created for every category. So, I want to disable and not create “about the” topics for every category.

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## [Tuning high-volume site 429 Errors on message bus--should I worry?](https://meta.discourse.org/t/tuning-high-volume-site-429-errors-on-message-bus-should-i-worry/170651)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 6\
**Last updated:** [November 20, 2020, 5:18pm UTC](https://meta.discourse.org/t/tuning-high-volume-site-429-errors-on-message-bus-should-i-worry/170651 "2020-11-20T17:18:59Z")

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I’m working on a fairly high-volume site (\>150K pageviews/day). I’m getting some 429 errors, at least mostly on the message bus. I earlier had some issues due to a misconfiguration of set\_real\_ip\_from, but that’s resolve…

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