# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=552

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 553

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## [Backup restore failed, sidekiq won't stop then runsaway](https://meta.discourse.org/t/backup-restore-failed-sidekiq-wont-stop-then-runsaway/169412)

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**Author:** [@TallTrees](https://meta.discourse.org/u/TallTrees)\
**Replies:** 7\
**Last updated:** [November 6, 2020, 10:07pm UTC](https://meta.discourse.org/t/backup-restore-failed-sidekiq-wont-stop-then-runsaway/169412 "2020-11-06T22:07:54Z")

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I did a rebuild this morning and then tried restoring a backup into the container. I’m on 2.6.0.beta5 ( 75a893fd61 ), with everything in the container. The backup restore would normally work (i.e. has done previously)…

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## [How to script the setup wizard?](https://meta.discourse.org/t/how-to-script-the-setup-wizard/169288)

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**Author:** [@dachary](https://meta.discourse.org/u/dachary)\
**Replies:** 18\
**Last updated:** [November 6, 2020, 8:45pm UTC](https://meta.discourse.org/t/how-to-script-the-setup-wizard/169288 "2020-11-06T20:45:32Z")

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Bonjour, It sounds like it is a FAQ and I apologize in advance if it is: I apparently did not look hard enough :blush: How could I write a script to do the same as the wizard instead of doing it via the web interface ? …

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## [Getting a 403 error popup when trying to admin users](https://meta.discourse.org/t/getting-a-403-error-popup-when-trying-to-admin-users/169393)

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**Author:** [@seeminglee](https://meta.discourse.org/u/seeminglee)\
**Replies:** 4\
**Last updated:** [November 6, 2020, 7:23pm UTC](https://meta.discourse.org/t/getting-a-403-error-popup-when-trying-to-admin-users/169393 "2020-11-06T19:23:13Z")

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I’ve just installed discourse on a new server. Things are going great but now I am getting a popup for 403 error whenever I try to do perform admin tasks: editing user / granting moderator status The errors in the con…

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## [Limit messages of one category by group](https://meta.discourse.org/t/limit-messages-of-one-category-by-group/169171)

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**Author:** [@Alessandro\_Dentella](https://meta.discourse.org/u/Alessandro_Dentella)\
**Replies:** 8\
**Last updated:** [November 6, 2020, 5:46pm UTC](https://meta.discourse.org/t/limit-messages-of-one-category-by-group/169171 "2020-11-06T17:46:38Z")

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Hi, I’m trying to launch a new forum where both teacher and developers could partecipate (to develop tools for school). I have ‘flashcard’ and ‘dev’ categories and I don’t mean to prevent anybody from seeing the other …

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## [Non-staff users can apply staff-only tags](https://meta.discourse.org/t/non-staff-users-can-apply-staff-only-tags/169151)

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**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 11\
**Last updated:** [November 6, 2020, 4:29pm UTC](https://meta.discourse.org/t/non-staff-users-can-apply-staff-only-tags/169151 "2020-11-06T16:29:21Z")

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I updated our site yesterday and just noticed a non-staff user applying our ‘featured’ tag to his post. This should not be possible as it’s defined as a staff-only tag. When I impersonated him, sure enough, I could acces…

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## [What are those variables in dump.sql](https://meta.discourse.org/t/what-are-those-variables-in-dump-sql/87896)

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**Author:** [@uptownyumiko](https://meta.discourse.org/u/uptownyumiko)\
**Replies:** 2\
**Last updated:** [May 20, 2018, 4:20pm UTC](https://meta.discourse.org/t/what-are-those-variables-in-dump-sql/87896 "2018-05-20T16:20:01Z")

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Hi, I am trying to figure out information such as the people who posted the most, the people who responded the most, the pairs who interacted the most. I have downloaded dump.sql file but not sure what each variable rep…

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## [Hashing Secret + Payload for SSO](https://meta.discourse.org/t/hashing-secret-payload-for-sso/169284)

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**Author:** [@nategoethel](https://meta.discourse.org/u/nategoethel)\
**Replies:** 9\
**Last updated:** [November 6, 2020, 5:57am UTC](https://meta.discourse.org/t/hashing-secret-payload-for-sso/169284 "2020-11-06T05:57:35Z")

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I’m attempting to follow the official SSO guide. I’m using Golang on my server, and I’m trying to match the HMAC-SHA256 hash of the payload + secret to the sig, but I’m getting different values. How are you doing your ha…

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## [Embed Youtube video (livestream) in topic header?](https://meta.discourse.org/t/embed-youtube-video-livestream-in-topic-header/169306)

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**Author:** [@citizentools](https://meta.discourse.org/u/citizentools)\
**Replies:** 1\
**Last updated:** [November 6, 2020, 4:44am UTC](https://meta.discourse.org/t/embed-youtube-video-livestream-in-topic-header/169306 "2020-11-06T04:44:11Z")

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We’re trying to migrate a church group away from watching livestreams and commenting on the church’s Facebook page (or at least provide an option for those who’ve sworn off FB.) The Onebox feature showcases the video wo…

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## [Down after Docker Update](https://meta.discourse.org/t/down-after-docker-update/169385)

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**Author:** [@Bill](https://meta.discourse.org/u/Bill)\
**Replies:** 6\
**Last updated:** [November 6, 2020, 4:21am UTC](https://meta.discourse.org/t/down-after-docker-update/169385 "2020-11-06T04:21:42Z")

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Just tried to update Docker in the Discourse admin area. I got an error and now my site is down. I haven’t made any changes to the site recently, so I’m a little confused as to what happend. What is the best way to recov…

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## [Is it possible to switch a poll representation (pie/bar)?](https://meta.discourse.org/t/is-it-possible-to-switch-a-poll-representation-pie-bar/169386)

<div class="topic-metadata">

**Author:** [@Alessandro\_Dentella](https://meta.discourse.org/u/Alessandro_Dentella)\
**Replies:** 1\
**Last updated:** [November 6, 2020, 1:52am UTC](https://meta.discourse.org/t/is-it-possible-to-switch-a-poll-representation-pie-bar/169386 "2020-11-06T01:52:39Z")

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Hi, is it possible to switch representation of the poll after vote started? Namely: i started with a pie but I’d like to see the detail that bar offer. TIA sandro \*:slight\_smile:

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## [Api call returns nothing when too many requests](https://meta.discourse.org/t/api-call-returns-nothing-when-too-many-requests/58958)

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**Author:** [@hnaseri](https://meta.discourse.org/u/hnaseri)\
**Replies:** 5\
**Last updated:** [November 5, 2020, 11:54pm UTC](https://meta.discourse.org/t/api-call-returns-nothing-when-too-many-requests/58958 "2020-11-05T23:54:16Z")

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I want to get a list of topic with api calls and show their average rating in my android app but I cant get more than about 36 topic at once and the api return empty if I go more than that. I tried to increase max user a…

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## [Homepage number of topics is it adjustable](https://meta.discourse.org/t/homepage-number-of-topics-is-it-adjustable/169335)

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**Author:** [@ozkn](https://meta.discourse.org/u/ozkn)\
**Replies:** 3\
**Last updated:** [November 5, 2020, 9:15pm UTC](https://meta.discourse.org/t/homepage-number-of-topics-is-it-adjustable/169335 "2020-11-05T21:15:49Z")

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homepage number of topics is it adjustable. Can the number of topics, which is 20, change

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## [Is it safe to upgrade Ubuntu from 14.04 to 16.04.1 via do-release-upgrade, and how-to](https://meta.discourse.org/t/is-it-safe-to-upgrade-ubuntu-from-14-04-to-16-04-1-via-do-release-upgrade-and-how-to/52274)

<div class="topic-metadata">

**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 23\
**Last updated:** [November 5, 2020, 4:37pm UTC](https://meta.discourse.org/t/is-it-safe-to-upgrade-ubuntu-from-14-04-to-16-04-1-via-do-release-upgrade-and-how-to/52274 "2020-11-05T16:37:38Z")

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My server tells me: New release ‘16.04.1 LTS’ available. Run ‘do-release-upgrade’ to upgrade to it. Should it be safe to: Turn off the server. Make a droplet backup while offline (DigitalOcean). Run do-release-upg…

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## [Update failed - Not starting](https://meta.discourse.org/t/update-failed-not-starting/169316)

<div class="topic-metadata">

**Author:** [@Robodaniel](https://meta.discourse.org/u/Robodaniel)\
**Replies:** 3\
**Last updated:** [November 5, 2020, 4:18pm UTC](https://meta.discourse.org/t/update-failed-not-starting/169316 "2020-11-05T16:18:37Z")

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Dear all, I had to resize my partition and afterwards I would like to update docker, so I followed the following guide: Manually update Discourse and Docker image to latest But now the docker image is not starting anymo…

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## [Display replies and views](https://meta.discourse.org/t/display-replies-and-views/169190)

<div class="topic-metadata">

**Author:** [@CommunityJ](https://meta.discourse.org/u/CommunityJ)\
**Replies:** 5\
**Last updated:** [November 5, 2020, 3:13pm UTC](https://meta.discourse.org/t/display-replies-and-views/169190 "2020-11-05T15:13:21Z")

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How to display replies and views in the category section? With a label saying replies and views. Posted a screenshot with the placement

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## [Discourse docker automatically down](https://meta.discourse.org/t/discourse-docker-automatically-down/157859)

<div class="topic-metadata">

**Author:** [@wishl](https://meta.discourse.org/u/wishl)\
**Replies:** 14\
**Last updated:** [November 5, 2020, 12:16pm UTC](https://meta.discourse.org/t/discourse-docker-automatically-down/157859 "2020-11-05T12:16:14Z")

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Hi people my problems automatically down discourse forum And sometimes I am also getting 502 Bad Gateway unicorn.stderr.log D, \[2020-07-15T16:29:57.037389 #32767\] DEBUG -- : waiting 16.0s after suspend/hibernation E, …

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## [Sendgrid error: NoMethodError (undefined method \`\[\]' for nil:NilClass)](https://meta.discourse.org/t/sendgrid-error-nomethoderror-undefined-method-for-nil-nilclass/165612)

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**Author:** [@Terrapop](https://meta.discourse.org/u/Terrapop)\
**Replies:** 3\
**Last updated:** [November 5, 2020, 10:37am UTC](https://meta.discourse.org/t/sendgrid-error-nomethoderror-undefined-method-for-nil-nilclass/165612 "2020-11-05T10:37:45Z")

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We have invited about 40.000 users via bulk invite and get some of these errors in logs: NoMethodError (undefined method \[\] for nil:NilClass) app/controllers/webhooks\_controller.rb:19:in block in sendgrid app/controller…

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## [Site becomes blank after update due to topic list plugin](https://meta.discourse.org/t/site-becomes-blank-after-update-due-to-topic-list-plugin/169199)

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**Author:** [@Wildweasel](https://meta.discourse.org/u/Wildweasel)\
**Replies:** 6\
**Last updated:** [November 5, 2020, 9:29am UTC](https://meta.discourse.org/t/site-becomes-blank-after-update-due-to-topic-list-plugin/169199 "2020-11-05T09:29:46Z")

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Hello, I updated yesterday my website. The process looked fine but the website is completely blank: https://libertysim.net/ Any help much appreciated.

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## [Can't delete tag](https://meta.discourse.org/t/cant-delete-tag/169278)

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**Author:** [@mognet](https://meta.discourse.org/u/mognet)\
**Replies:** 0\
**Last updated:** [November 4, 2020, 9:18pm UTC](https://meta.discourse.org/t/cant-delete-tag/169278 "2020-11-04T21:18:54Z")

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I have been playing around using tags and tag badges, seems there is one tag i can’t delete or even renaming: Renaming: Deleting: Any clues? Edit: I fixed it using Deleting Unused Tags button, still weird i …

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## [Any approved method for adding Javascript before body close?](https://meta.discourse.org/t/any-approved-method-for-adding-javascript-before-body-close/169126)

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**Author:** [@Jim\_Starkweather](https://meta.discourse.org/u/Jim_Starkweather)\
**Replies:** 5\
**Last updated:** [November 5, 2020, 2:25am UTC](https://meta.discourse.org/t/any-approved-method-for-adding-javascript-before-body-close/169126 "2020-11-05T02:25:28Z")

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I have researched this a bit and am familiar with the security reasoning, etc. But is has their been any method created for doing this yet? I have an anti-ad block script I would like to run and it’s suppose to be insert…

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## [Welcome email plugin?](https://meta.discourse.org/t/welcome-email-plugin/169025)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 3\
**Last updated:** [November 5, 2020, 1:32am UTC](https://meta.discourse.org/t/welcome-email-plugin/169025 "2020-11-05T01:32:15Z")

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I have done enough searching to be sure that this will never be part of Discourse core, but not enough yet to find a plugin that would allow it to happen! Is there such a thing? Thank you.

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## [Quick AWS S3 Files Storage Question - Structure?](https://meta.discourse.org/t/quick-aws-s3-files-storage-question-structure/169075)

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**Author:** [@fearlessfrog](https://meta.discourse.org/u/fearlessfrog)\
**Replies:** 8\
**Last updated:** [November 4, 2020, 10:18pm UTC](https://meta.discourse.org/t/quick-aws-s3-files-storage-question-structure/169075 "2020-11-04T22:18:03Z")

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Hi! Had a search in Support but couldn’t find an existing answer, so forgive me for a quick support question: We’ve been using S3 to store Discourse files since about 2016. When I look at the root of the S3 bucket I wa…

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## [How would I post an asset onto the site?](https://meta.discourse.org/t/how-would-i-post-an-asset-onto-the-site/169028)

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**Author:** [@anon89147131](https://meta.discourse.org/u/anon89147131)\
**Replies:** 2\
**Last updated:** [November 4, 2020, 9:44pm UTC](https://meta.discourse.org/t/how-would-i-post-an-asset-onto-the-site/169028 "2020-11-04T21:44:26Z")

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Hi there, Through an admin setting or a plugin, instead of posting an image and receiving a link to the upload (https://example.com/uploads/default/original/R9RAND0MNU8MBE0RS.png) how could I just upload it onto the sit…

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## [Check user email confirmed via DataExplorer](https://meta.discourse.org/t/check-user-email-confirmed-via-dataexplorer/169187)

<div class="topic-metadata">

**Author:** [@ds.discourse](https://meta.discourse.org/u/ds.discourse)\
**Replies:** 7\
**Last updated:** [November 4, 2020, 8:25pm UTC](https://meta.discourse.org/t/check-user-email-confirmed-via-dataexplorer/169187 "2020-11-04T20:25:23Z")

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Via the API, I need to determine whether user ids have already confirmed their email address or not. Using DataExplorer I am querying the email\_tokens table, but am confused about how to interpret multiple rows for a gi…

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## [Using Custom Meta Data and SSO to auto-add groups](https://meta.discourse.org/t/using-custom-meta-data-and-sso-to-auto-add-groups/169271)

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**Author:** [@Andrew\_Pautler](https://meta.discourse.org/u/Andrew_Pautler)\
**Replies:** 2\
**Last updated:** [November 4, 2020, 7:45pm UTC](https://meta.discourse.org/t/using-custom-meta-data-and-sso-to-auto-add-groups/169271 "2020-11-04T19:45:23Z")

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@simon, a few years back you helped us add code to auto-add groups to users based on their membership in WordPress/MemberPress. That works great. We are now hoping to auto add/remove groups based on user meta data. I hav…

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## [The forum is down after clicking on update!](https://meta.discourse.org/t/the-forum-is-down-after-clicking-on-update/135495)

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**Author:** [@Dominique\_Dutoit](https://meta.discourse.org/u/Dominique_Dutoit)\
**Replies:** 7\
**Last updated:** [November 4, 2020, 6:22pm UTC](https://meta.discourse.org/t/the-forum-is-down-after-clicking-on-update/135495 "2020-11-04T18:22:37Z")

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Hi, Our forum is : https://forum-vigneux-sur-seine.fr/ Since several hours, the site provides error 500 after receiving a mail for update and accept it. What happen now? The message says : it will work again later. …

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## [Upgrade failed - could use some help to try and fix using SSH](https://meta.discourse.org/t/upgrade-failed-could-use-some-help-to-try-and-fix-using-ssh/111869)

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**Author:** [@asampal](https://meta.discourse.org/u/asampal)\
**Replies:** 17\
**Last updated:** [November 4, 2020, 5:51pm UTC](https://meta.discourse.org/t/upgrade-failed-could-use-some-help-to-try-and-fix-using-ssh/111869 "2020-11-04T17:51:44Z")

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Yesterday I had an admin message about upgrades. From the web UI, I did the Docker upgrade first and this seemed to go well. After it finished, the upgrade button for Discourse was enabled and I initiated that. At some p…

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## [Admin upgrade page doesn't load with a CDN](https://meta.discourse.org/t/admin-upgrade-page-doesnt-load-with-a-cdn/160213)

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**Author:** [@Boost](https://meta.discourse.org/u/Boost)\
**Replies:** 3\
**Last updated:** [November 4, 2020, 5:31pm UTC](https://meta.discourse.org/t/admin-upgrade-page-doesnt-load-with-a-cdn/160213 "2020-11-04T17:31:18Z")

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Continuing my issues after enabling a CDN and moving my site assets and uploads to S3 compatible storage, I noticed that the /admin/upgrade page doesn’t load because MY\_CDN/assets/docker-manager-app-07d06764ce8970a55a9e8…

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## [Redirect to Discourse page after logging in to Wordpress as SSO Provider (via WooCommerce)](https://meta.discourse.org/t/redirect-to-discourse-page-after-logging-in-to-wordpress-as-sso-provider-via-woocommerce/138375)

<div class="topic-metadata">

**Author:** [@jord8on](https://meta.discourse.org/u/jord8on)\
**Replies:** 2\
**Last updated:** [November 4, 2020, 12:13pm UTC](https://meta.discourse.org/t/redirect-to-discourse-page-after-logging-in-to-wordpress-as-sso-provider-via-woocommerce/138375 "2020-11-04T12:13:42Z")

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Continuing a discussion with @simon from: Get Discourse to recognize accounts verified in Wordpress (and WooCommerce) for SSO: Here’s some info about our setup: We are using the WP Discourse plugin for my Wordpress s…

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## [Synology docker installs](https://meta.discourse.org/t/synology-docker-installs/167518)

<div class="topic-metadata">

**Author:** [@asirota](https://meta.discourse.org/u/asirota)\
**Replies:** 3\
**Last updated:** [November 4, 2020, 12:01pm UTC](https://meta.discourse.org/t/synology-docker-installs/167518 "2020-11-04T12:01:01Z")

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Has anyone gotten the discourse release package installed on Synology. Whenever I run the container the log contains a simple exit. And it is clearly not running. Anyone? Just trying to get this to work to experiment. …

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