# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=554

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 555

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## [Restoring lost posts from mails](https://meta.discourse.org/t/restoring-lost-posts-from-mails/87526)

<div class="topic-metadata">

**Author:** [@gwmngilfen](https://meta.discourse.org/u/gwmngilfen)\
**Replies:** 2\
**Last updated:** [May 16, 2018, 1:09am UTC](https://meta.discourse.org/t/restoring-lost-posts-from-mails/87526 "2018-05-16T01:09:44Z")

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We recently had a catastrophic failure of the hypervisor running or Discourse VM, and had to restore from a previous backup. Huge props to the people who on that, it was trivial to restore the site. My question is about…

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## [Clean up (or validate) Postgres data?](https://meta.discourse.org/t/clean-up-or-validate-postgres-data/168668)

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**Author:** [@wincenworks](https://meta.discourse.org/u/wincenworks)\
**Replies:** 2\
**Last updated:** [November 1, 2020, 12:41am UTC](https://meta.discourse.org/t/clean-up-or-validate-postgres-data/168668 "2020-11-01T00:41:54Z")

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Hi, There’s been some ongoing issues with server stability with my cloud service and it appears one of them interfered with my latest update and has created some broken interface issues. So I attempted to pull a fresh …

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## [Automating Admin Reports](https://meta.discourse.org/t/automating-admin-reports/168560)

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**Author:** [@holmesjustin](https://meta.discourse.org/u/holmesjustin)\
**Replies:** 1\
**Last updated:** [October 31, 2020, 7:51pm UTC](https://meta.discourse.org/t/automating-admin-reports/168560 "2020-10-31T19:51:07Z")

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Hello, I am an admin on a Discourse page for a business I work for. One of my responsibilities is to track metrics and record them over time to see how we can improve participation among our users. I would like to have …

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## [Discord Plugin Not sending messages with new Webhooks](https://meta.discourse.org/t/discord-plugin-not-sending-messages-with-new-webhooks/168306)

<div class="topic-metadata">

**Author:** [@DrekkSama](https://meta.discourse.org/u/DrekkSama)\
**Replies:** 0\
**Last updated:** [October 26, 2020, 5:05pm UTC](https://meta.discourse.org/t/discord-plugin-not-sending-messages-with-new-webhooks/168306 "2020-10-26T17:05:20Z")

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There seems to be a weird problem happening that if I add a new webhook into any channel new or existing, I encounter an error if I test my already in place channels it goes through But if I swap out the webhook …

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## [Tar and rsync ssh for remote backup](https://meta.discourse.org/t/tar-and-rsync-ssh-for-remote-backup/168784)

<div class="topic-metadata">

**Author:** [@doguibnu](https://meta.discourse.org/u/doguibnu)\
**Replies:** 4\
**Last updated:** [October 31, 2020, 2:53pm UTC](https://meta.discourse.org/t/tar-and-rsync-ssh-for-remote-backup/168784 "2020-10-31T14:53:00Z")

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I am trying to do a remote backup with script: find /path/\*.gz -exec rm {} \\; && tar -czpvf $BACKUP\_DIR/bdsomething-$DATE.tar.gz --exclude='this-file' /source/path && rsync -avhz --progress --delete /path-dir-backup roo…

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## [How to use Discourse embedded comments with a membership model?](https://meta.discourse.org/t/how-to-use-discourse-embedded-comments-with-a-membership-model/168193)

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**Author:** [@Spiculus](https://meta.discourse.org/u/Spiculus)\
**Replies:** 3\
**Last updated:** [October 31, 2020, 6:14am UTC](https://meta.discourse.org/t/how-to-use-discourse-embedded-comments-with-a-membership-model/168193 "2020-10-31T06:14:32Z")

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I’ve set up the discourse embedded comment feature to work similar to Jeff’s fantastic CodingHorror blog. Users add comments underneath the article and it takes them to Discourse and creates a new topic for their replies…

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## [Sorry, there was an error upgrading Discourse. But then Discourse shows the module is up to date](https://meta.discourse.org/t/sorry-there-was-an-error-upgrading-discourse-but-then-discourse-shows-the-module-is-up-to-date/168793)

<div class="topic-metadata">

**Author:** [@kgreed](https://meta.discourse.org/u/kgreed)\
**Replies:** 1\
**Last updated:** [October 30, 2020, 10:02pm UTC](https://meta.discourse.org/t/sorry-there-was-an-error-upgrading-discourse-but-then-discourse-shows-the-module-is-up-to-date/168793 "2020-10-30T22:02:54Z")

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For the docker\_manager and discourse-solved modules I clicked the upgrade link in Discourse and after some time received the Sorry message. However the modules now show as up to date in my Discourse. Do I believe that …

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## [Deleting Uncategorized Categories](https://meta.discourse.org/t/deleting-uncategorized-categories/78627)

<div class="topic-metadata">

**Author:** [@TheDarkKnightSN](https://meta.discourse.org/u/TheDarkKnightSN)\
**Replies:** 10\
**Last updated:** [October 30, 2020, 5:44pm UTC](https://meta.discourse.org/t/deleting-uncategorized-categories/78627 "2020-10-30T17:44:51Z")

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Hello, I’ve tried solutions in older threads with no success. Is there a way to actually delete an uncategorized category? I know about going to the admin panel and disabling uncategorized post but this simply hides the…

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## [Invite by API - no response](https://meta.discourse.org/t/invite-by-api-no-response/87204)

<div class="topic-metadata">

**Author:** [@Sergio\_Werner](https://meta.discourse.org/u/Sergio_Werner)\
**Replies:** 14\
**Last updated:** [May 15, 2018, 5:11am UTC](https://meta.discourse.org/t/invite-by-api-no-response/87204 "2018-05-15T05:11:43Z")

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What am I doing wrong? I get no response from the API. \<?php $query = array(' \[ "email" =\> "test@gmail.com", "group\_names" =\> "", "custom\_message" =\> "" \]'); $paramArray\['api\_key'\] = '..................…

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## [Does "Process bulk actions in batches" apply to splitting topics?](https://meta.discourse.org/t/does-process-bulk-actions-in-batches-apply-to-splitting-topics/168772)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 3\
**Last updated:** [October 30, 2020, 5:30pm UTC](https://meta.discourse.org/t/does-process-bulk-actions-in-batches-apply-to-splitting-topics/168772 "2020-10-30T17:30:41Z")

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https://meta.discourse.org/t/discourse-2-6-0-beta5-release-notes/168756 Process bulk actions in batches Previously if staff attempted to bulk update a large number of topics, the process could time out. We now process …

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## [Display usernames on messages list](https://meta.discourse.org/t/display-usernames-on-messages-list/168687)

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**Author:** [@soraiden](https://meta.discourse.org/u/soraiden)\
**Replies:** 2\
**Last updated:** [October 30, 2020, 4:48pm UTC](https://meta.discourse.org/t/display-usernames-on-messages-list/168687 "2020-10-30T16:48:56Z")

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Could someone please teach me how to display usernames, rather than avatars, in a Messages list/inbox? I tried this method from an older thread, but was unsuccessful.

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## [Multiple Error Messages in Console](https://meta.discourse.org/t/multiple-error-messages-in-console/168670)

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**Author:** [@giovanni](https://meta.discourse.org/u/giovanni)\
**Replies:** 9\
**Last updated:** [October 30, 2020, 3:56pm UTC](https://meta.discourse.org/t/multiple-error-messages-in-console/168670 "2020-10-30T15:56:03Z")

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hello all, I (and other Users) have been encountering a strange issue starting today. see console: resulting in some components (icons, graphs, etc.) not rendering: any thoughts on what could be causing this and…

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## [How do I change a User Password or Email? DigitalOcean Hosting](https://meta.discourse.org/t/how-do-i-change-a-user-password-or-email-digitalocean-hosting/92054)

<div class="topic-metadata">

**Author:** [@nee85](https://meta.discourse.org/u/nee85)\
**Replies:** 8\
**Last updated:** [October 30, 2020, 1:40pm UTC](https://meta.discourse.org/t/how-do-i-change-a-user-password-or-email-digitalocean-hosting/92054 "2020-10-30T13:40:50Z")

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Hello, I have a User who forgot their password to the account. I want to help them by changing their password but I have no option. I am the Admin. Also, the email they used for their account was one of those temporary…

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## [SSL cert not working on main Discourse site](https://meta.discourse.org/t/ssl-cert-not-working-on-main-discourse-site/168745)

<div class="topic-metadata">

**Author:** [@merefield](https://meta.discourse.org/u/merefield)\
**Replies:** 13\
**Last updated:** [October 30, 2020, 8:15am UTC](https://meta.discourse.org/t/ssl-cert-not-working-on-main-discourse-site/168745 "2020-10-30T08:15:51Z")

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That’s odd. This is the first I saw this. But thanks for informing me. Try this link: https://avdisco.com/ instead.

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## [How much CPU and memory do I need for community with less than 100 people?](https://meta.discourse.org/t/how-much-cpu-and-memory-do-i-need-for-community-with-less-than-100-people/168734)

<div class="topic-metadata">

**Author:** [@Zolbayar\_Bayarsaikha](https://meta.discourse.org/u/Zolbayar_Bayarsaikha)\
**Replies:** 1\
**Last updated:** [October 30, 2020, 11:48am UTC](https://meta.discourse.org/t/how-much-cpu-and-memory-do-i-need-for-community-with-less-than-100-people/168734 "2020-10-30T11:48:21Z")

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Hi all, Currently, our community has some 60~ registered users, and sometimes it feels like lagging (just opening a topic takes 10 → 20 seconds). Shall I add more memory? or/and more CPU cores? It’s running on a Digita…

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## [0 likes in latest section](https://meta.discourse.org/t/0-likes-in-latest-section/168623)

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**Author:** [@CommunityJ](https://meta.discourse.org/u/CommunityJ)\
**Replies:** 7\
**Last updated:** [October 30, 2020, 10:36am UTC](https://meta.discourse.org/t/0-likes-in-latest-section/168623 "2020-10-30T10:36:47Z")

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Im an employee at Jupiter.community (Categories - Jupiter Community). In the latest section, if a post has 0 likes, there is an empty blank. How do I make it so that it shows a physical number 0 with the like icon? \[eg: …

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## [Docker does not have a Release file in Ubuntu 20.10](https://meta.discourse.org/t/docker-does-not-have-a-release-file-in-ubuntu-20-10/168097)

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**Author:** [@ideatank](https://meta.discourse.org/u/ideatank)\
**Replies:** 7\
**Last updated:** [October 30, 2020, 10:14am UTC](https://meta.discourse.org/t/docker-does-not-have-a-release-file-in-ubuntu-20-10/168097 "2020-10-30T10:14:07Z")

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I have installed Discource many times in Digital Ocean. But today I was asked to install Docker. See below. Any clue? Docker not installed. Enter to install from https://get.docker.com/ or Ctrl+C to exit % Total %…

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## [Trying to troubleshoot I/O Wait bottleneck](https://meta.discourse.org/t/trying-to-troubleshoot-i-o-wait-bottleneck/168703)

<div class="topic-metadata">

**Author:** [@torsi](https://meta.discourse.org/u/torsi)\
**Replies:** 1\
**Last updated:** [October 30, 2020, 5:55am UTC](https://meta.discourse.org/t/trying-to-troubleshoot-i-o-wait-bottleneck/168703 "2020-10-30T05:55:16Z")

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Cliff notes version: System brought to its knees for a few minutes by iowait under moderate load No significant disk I/O is happening at the time DO swears there is no unusual activity on the hypervisor Long version: …

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## [Approval not triggering when sending an invite?](https://meta.discourse.org/t/approval-not-triggering-when-sending-an-invite/282772)

<div class="topic-metadata">

**Author:** [@fidelio](https://meta.discourse.org/u/fidelio)\
**Replies:** 3\
**Last updated:** [October 30, 2020, 3:12am UTC](https://meta.discourse.org/t/approval-not-triggering-when-sending-an-invite/282772 "2020-10-30T03:12:47Z")

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This doesn’t seem to be working for me. When I send an invite (which includes a group membership) I get the account creation link and after putting in the details I get an email with a link allowing me to activate the ne…

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## [Is there a proper way to skip one or multiple numbers in a numbered list in Discourse?](https://meta.discourse.org/t/is-there-a-proper-way-to-skip-one-or-multiple-numbers-in-a-numbered-list-in-discourse/168686)

<div class="topic-metadata">

**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 2\
**Last updated:** [October 29, 2020, 11:51pm UTC](https://meta.discourse.org/t/is-there-a-proper-way-to-skip-one-or-multiple-numbers-in-a-numbered-list-in-discourse/168686 "2020-10-29T23:51:53Z")

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Hi. Apparently, the value attribute of a \<li\> tag is removed. So, is it possible to set an arbitrary number inside a list, for an element other than the first one? element 1 element 2 I’d like element 5 here

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## [Stopped getting email notifications on new posts](https://meta.discourse.org/t/stopped-getting-email-notifications-on-new-posts/168461)

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**Author:** [@sdiscourse](https://meta.discourse.org/u/sdiscourse)\
**Replies:** 4\
**Last updated:** [October 29, 2020, 8:42pm UTC](https://meta.discourse.org/t/stopped-getting-email-notifications-on-new-posts/168461 "2020-10-29T20:42:42Z")

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All of sudden I have stopped getting email notifications for new posts although I have subscribed to the category with bell icon. My team members are getting email notifications. Not sure what has changed in my profile. …

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## [Badges Taking 24+ Hours to Appear](https://meta.discourse.org/t/badges-taking-24-hours-to-appear/168677)

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**Author:** [@Z-Tube](https://meta.discourse.org/u/Z-Tube)\
**Replies:** 7\
**Last updated:** [October 29, 2020, 7:39pm UTC](https://meta.discourse.org/t/badges-taking-24-hours-to-appear/168677 "2020-10-29T19:39:23Z")

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Some of the users on the forum I moderate are noticing that it takes 24+ hours for newly issued badges to appear on their profile. Is there a way to fix this?

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## [Discourse Terms of Service?](https://meta.discourse.org/t/discourse-terms-of-service/168674)

<div class="topic-metadata">

**Author:** [@pete\_dykstra](https://meta.discourse.org/u/pete_dykstra)\
**Replies:** 1\
**Last updated:** [October 29, 2020, 6:55pm UTC](https://meta.discourse.org/t/discourse-terms-of-service/168674 "2020-10-29T18:55:51Z")

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Can someone help point me to the Discourse Terms of Service? Not the Enterprise Terms, but terms for all other Discourse customers.

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## [Seeing assigned topics in advanced search](https://meta.discourse.org/t/seeing-assigned-topics-in-advanced-search/87274)

<div class="topic-metadata">

**Author:** [@jordan1909](https://meta.discourse.org/u/jordan1909)\
**Replies:** 7\
**Last updated:** [May 11, 2018, 9:31pm UTC](https://meta.discourse.org/t/seeing-assigned-topics-in-advanced-search/87274 "2018-05-11T21:31:37Z")

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I am writing a tool to help my team find their assigned topics by user. I was trying to put together a search query that would be something like: @username assigned:staffmember in:solved or other similar things. Is th…

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## [User Messages Inbox Error 500](https://meta.discourse.org/t/user-messages-inbox-error-500/165937)

<div class="topic-metadata">

**Author:** [@v.stephan](https://meta.discourse.org/u/v.stephan)\
**Replies:** 35\
**Last updated:** [October 29, 2020, 4:10pm UTC](https://meta.discourse.org/t/user-messages-inbox-error-500/165937 "2020-10-29T16:10:56Z")

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Hey there, we are experiencing super weird behavior, but currently just from one single user, when opening the messages inbox. We run discourse in docker on Appache with ProxyPass Discourse 2.6.0.beta3 The one user ca…

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## [Two domains, conditional redirect](https://meta.discourse.org/t/two-domains-conditional-redirect/168597)

<div class="topic-metadata">

**Author:** [@pacificmeister](https://meta.discourse.org/u/pacificmeister)\
**Replies:** 7\
**Last updated:** [October 29, 2020, 2:49pm UTC](https://meta.discourse.org/t/two-domains-conditional-redirect/168597 "2020-10-29T14:49:17Z")

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Dear Discourse experts! We have been running a discourse forum (DOMAIN1) for 3 years. Now we want expand the discussion scope and add DOMAIN2. We succeeded getting them both active with letsencrypt thanks to this post. …

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## [Expanding poll results often doesn't work](https://meta.discourse.org/t/expanding-poll-results-often-doesnt-work/168617)

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**Author:** [@tempsey](https://meta.discourse.org/u/tempsey)\
**Replies:** 2\
**Last updated:** [October 29, 2020, 1:15pm UTC](https://meta.discourse.org/t/expanding-poll-results-often-doesnt-work/168617 "2020-10-29T13:15:21Z")

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Clicking the expand button frequently just gets stuck on the loading spinner.

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## [Error executing 'postInstallation': Purging temp files](https://meta.discourse.org/t/error-executing-postinstallation-purging-temp-files/141194)

<div class="topic-metadata">

**Author:** [@weidox](https://meta.discourse.org/u/weidox)\
**Replies:** 6\
**Last updated:** [October 29, 2020, 11:23am UTC](https://meta.discourse.org/t/error-executing-postinstallation-purging-temp-files/141194 "2020-10-29T11:23:58Z")

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Hello, I’m trying to run a non standard installation, but probably someone could get some insight into the cause of the error. Using docker-compose, running postgres+redis+sidekiq+main from separate Bitnami 2.3.9 images…

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## [POP3 polling error](https://meta.discourse.org/t/pop3-polling-error/87394)

<div class="topic-metadata">

**Author:** [@thisnthat](https://meta.discourse.org/u/thisnthat)\
**Replies:** 4\
**Last updated:** [May 14, 2018, 6:56pm UTC](https://meta.discourse.org/t/pop3-polling-error/87394 "2018-05-14T18:56:09Z")

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I am having issues tracking down a problem. In my admin panel I am seeing the following message Some problems have been found with your installation of Discourse: \* Email polling has generated 4 errors in the past 24 …

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## [Selectively hiding numbers](https://meta.discourse.org/t/selectively-hiding-numbers/168486)

<div class="topic-metadata">

**Author:** [@CommunityJ](https://meta.discourse.org/u/CommunityJ)\
**Replies:** 3\
**Last updated:** [October 28, 2020, 6:02pm UTC](https://meta.discourse.org/t/selectively-hiding-numbers/168486 "2020-10-28T18:02:53Z")

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I am an employee at Jupiter.community (Categories - Jupiter Community). I wanted to remove the number of replies showing in the category section, however when I create a component and use display: none, it also disappear…

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