# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=558

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 559

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## [What is the max posts on a topic](https://meta.discourse.org/t/what-is-the-max-posts-on-a-topic/167640)

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**Author:** [@anything](https://meta.discourse.org/u/anything)\
**Replies:** 3\
**Last updated:** [October 19, 2020, 4:58pm UTC](https://meta.discourse.org/t/what-is-the-max-posts-on-a-topic/167640 "2020-10-19T16:58:28Z")

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i’m just curious. and this is my first topic.

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## [Accidentally overwrote application.hbs || Enter safe mode](https://meta.discourse.org/t/accidentally-overwrote-application-hbs-enter-safe-mode/167619)

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**Author:** [@akapetzoglou1](https://meta.discourse.org/u/akapetzoglou1)\
**Replies:** 3\
**Last updated:** [October 19, 2020, 3:24pm UTC](https://meta.discourse.org/t/accidentally-overwrote-application-hbs-enter-safe-mode/167619 "2020-10-19T15:24:52Z")

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So… I was playing around with outlets and after not being able to render my html into one I put the This was on the edit html/css-\> /head of a theme-component. \<script type='text/x-handlebars' data-template-name='appl…

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## [S3 migration error with oneboxed posts](https://meta.discourse.org/t/s3-migration-error-with-oneboxed-posts/167621)

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**Author:** [@simonk](https://meta.discourse.org/u/simonk)\
**Replies:** 0\
**Last updated:** [October 19, 2020, 2:47pm UTC](https://meta.discourse.org/t/s3-migration-error-with-oneboxed-posts/167621 "2020-10-19T14:47:32Z")

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Hi all, I’m trying to migrate from local upload storage to S3 using the rake uploads:migrate\_to\_s3 command. It is currently failing during the migration\_successful? checks with this error: 1 posts are not remapped to n…

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## [Making SSO via OAuth2 Basic plugin work with our Identity Provider](https://meta.discourse.org/t/making-sso-via-oauth2-basic-plugin-work-with-our-identity-provider/90604)

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**Author:** [@Academy](https://meta.discourse.org/u/Academy)\
**Replies:** 1\
**Last updated:** [May 9, 2018, 2:49pm UTC](https://meta.discourse.org/t/making-sso-via-oauth2-basic-plugin-work-with-our-identity-provider/90604 "2018-05-09T14:49:39Z")

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Hi everybody, we are trying to make SSO via OAuth2 Basic plugin work with our Identity Provider, but we are running back to the same issue over and over :roll\_eyes: Any help or light over this issue is super duper appre…

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## [Indexing user fields](https://meta.discourse.org/t/indexing-user-fields/167503)

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**Author:** [@James\_Lodge](https://meta.discourse.org/u/James_Lodge)\
**Replies:** 2\
**Last updated:** [October 18, 2020, 7:23pm UTC](https://meta.discourse.org/t/indexing-user-fields/167503 "2020-10-18T19:23:23Z")

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I know this is not possible out of the box, but could some point me in the right direction of achieving this? A rough outline of how indexing and search works internally now would be great or the documentation? Thx

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## [Add OP username into Body Css Classes](https://meta.discourse.org/t/add-op-username-into-body-css-classes/167178)

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**Author:** [@nildarar](https://meta.discourse.org/u/nildarar)\
**Replies:** 6\
**Last updated:** [October 18, 2020, 12:56pm UTC](https://meta.discourse.org/t/add-op-username-into-body-css-classes/167178 "2020-10-18T12:56:40Z")

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Hi, Can anybody help me to add OP username as \<body\> CSS class? I need to write some styles and need different attributes for some usernames. Some users asked us to delete the topic from their profile but did not in…

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## [Image Filter Plugin: Error 500 when uploading asset to theme component](https://meta.discourse.org/t/image-filter-plugin-error-500-when-uploading-asset-to-theme-component/167356)

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**Author:** [@Terrapop](https://meta.discourse.org/u/Terrapop)\
**Replies:** 2\
**Last updated:** [October 18, 2020, 12:00pm UTC](https://meta.discourse.org/t/image-filter-plugin-error-500-when-uploading-asset-to-theme-component/167356 "2020-10-18T12:00:49Z")

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Just tried to upload an image asset to a newly created theme component and I get an error 500. We’re on the latest version of Discourse, standard Install on a DO droplet. Image uploads in posts work. Logs provide th…

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## [Backup Failed Due to Permissions?](https://meta.discourse.org/t/backup-failed-due-to-permissions/167487)

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**Author:** [@csmu](https://meta.discourse.org/u/csmu)\
**Replies:** 2\
**Last updated:** [October 18, 2020, 9:58am UTC](https://meta.discourse.org/t/backup-failed-due-to-permissions/167487 "2020-10-18T09:58:23Z")

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I’m getting a backup error with \[2020-10-17 23:40:29\] EXCEPTION: lib/discourse.rb:92:in \`exec': tar: /var/www/discourse/public/backups/default/bringing-data-to-life-2020-10-17-234010-v20200916085541.tar: Cannot open: Pe…

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## [Issue Rebuilding App Failing on Postgres Upgrade](https://meta.discourse.org/t/issue-rebuilding-app-failing-on-postgres-upgrade/91278)

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**Author:** [@Jose\_C\_Gomez](https://meta.discourse.org/u/Jose_C_Gomez)\
**Replies:** 13\
**Last updated:** [October 18, 2020, 4:35am UTC](https://meta.discourse.org/t/issue-rebuilding-app-failing-on-postgres-upgrade/91278 "2020-10-18T04:35:07Z")

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Trying to do a launcher rebuild and getting this error I, \[2018-06-30T18:56:08.346656 #17\] INFO -- : I, \[2018-06-30T18:56:08.346728 #17\] INFO -- : \> chown -R postgres:postgres /shared/postgres\_data I, \[2018-06-30T18:5…

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## [Getting the user’s reset password link?](https://meta.discourse.org/t/getting-the-user-s-reset-password-link/167422)

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**Author:** [@peternlewis](https://meta.discourse.org/u/peternlewis)\
**Replies:** 2\
**Last updated:** [October 17, 2020, 9:31am UTC](https://meta.discourse.org/t/getting-the-user-s-reset-password-link/167422 "2020-10-17T09:31:00Z")

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I have a user who is not getting emails from the site (emails on the site work fine normally, just this use is not getting the password reset email). Is there any way for the admin to explicitly set the password, or for…

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## [Huge server load processing digests after import](https://meta.discourse.org/t/huge-server-load-processing-digests-after-import/86874)

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**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 2\
**Last updated:** [May 7, 2018, 3:24pm UTC](https://meta.discourse.org/t/huge-server-load-processing-digests-after-import/86874 "2018-05-07T15:24:04Z")

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Hi, after running an import with 300k users, I found that running the weekly digest is a bit of an issue: the server will queue 100k emails at once and processing them is hard on the machine - the load spikes up (about …

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## [Unlisted topics get sent on mailing list mode](https://meta.discourse.org/t/unlisted-topics-get-sent-on-mailing-list-mode/167413)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 1\
**Last updated:** [October 16, 2020, 11:22pm UTC](https://meta.discourse.org/t/unlisted-topics-get-sent-on-mailing-list-mode/167413 "2020-10-16T23:22:41Z")

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I created some posts using the RSS Polling guidance with embed unlisted set to true. In the end I decided not to have them initially unlisted - but I noticed that a user who has “mailing list mode” set got email notific…

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## [JumpCloud LDAP/SSO](https://meta.discourse.org/t/jumpcloud-ldap-sso/167408)

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**Author:** [@D\_Lasa](https://meta.discourse.org/u/D_Lasa)\
**Replies:** 1\
**Last updated:** [October 16, 2020, 11:20pm UTC](https://meta.discourse.org/t/jumpcloud-ldap-sso/167408 "2020-10-16T23:20:13Z")

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We currently use GoogleSSO for our users to authenticate to our Discourse server. However, we were recently acquired and the new owners have us deprecating Google very soon. We use JumpCloud LDAP service in lieu of AD an…

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## [Unable to quote multiple paragraphs or anything across different HTML tags](https://meta.discourse.org/t/unable-to-quote-multiple-paragraphs-or-anything-across-different-html-tags/165487)

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**Author:** [@alexaw](https://meta.discourse.org/u/alexaw)\
**Replies:** 38\
**Last updated:** [October 16, 2020, 7:56pm UTC](https://meta.discourse.org/t/unable-to-quote-multiple-paragraphs-or-anything-across-different-html-tags/165487 "2020-10-16T19:56:47Z")

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Just updated from 2.6.0.beta1 to 2.6.0.beta3 (6acd2ab7d4), and unable to quote multiple paragraphs since the update. The default locale is Chinese, but the problem persists even using English. Screenshots under safe mo…

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## [No bold formatting of text in parentheses](https://meta.discourse.org/t/no-bold-formatting-of-text-in-parentheses/167390)

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**Author:** [@tmomas](https://meta.discourse.org/u/tmomas)\
**Replies:** 1\
**Last updated:** [October 16, 2020, 7:26pm UTC](https://meta.discourse.org/t/no-bold-formatting-of-text-in-parentheses/167390 "2020-10-16T19:26:18Z")

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Problem: No bold formatting for text in parentheses, when there are leading or trailing characters around the parentheses. Example text in which we want to highlight (5255): 1.0.15 Build 20200721 rel.40773(5255) 407…

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## [LABEL for title of post](https://meta.discourse.org/t/label-for-title-of-post/167379)

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**Author:** [@McFlyPartages](https://meta.discourse.org/u/McFlyPartages)\
**Replies:** 2\
**Last updated:** [October 16, 2020, 5:19pm UTC](https://meta.discourse.org/t/label-for-title-of-post/167379 "2020-10-16T17:19:19Z")

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Hello, Sorry for my bad english. There are a addons for add label in front of title post ? Ex: \[HOW TO\] title of post. Tanks. Good day

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## [Browser update not working](https://meta.discourse.org/t/browser-update-not-working/167369)

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**Author:** [@Oogiem](https://meta.discourse.org/u/Oogiem)\
**Replies:** 1\
**Last updated:** [October 16, 2020, 3:36pm UTC](https://meta.discourse.org/t/browser-update-not-working/167369 "2020-10-16T15:36:37Z")

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For the last several message I’ve tried to use the browser update link sent to me as admin via email. All that happens is I get a blank white screen. Currently running 2.5.0.beta7 and trying to install 2.6.0.beta4 I ha…

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## [How to add custom criteria for a user to move from TL0 to TL1?](https://meta.discourse.org/t/how-to-add-custom-criteria-for-a-user-to-move-from-tl0-to-tl1/167363)

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**Author:** [@shoaib\_mohammed](https://meta.discourse.org/u/shoaib_mohammed)\
**Replies:** 2\
**Last updated:** [October 16, 2020, 2:52pm UTC](https://meta.discourse.org/t/how-to-add-custom-criteria-for-a-user-to-move-from-tl0-to-tl1/167363 "2020-10-16T14:52:59Z")

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We want to move the user from TL0 from TL1 based on the number of posts which got approved given that TL0 user posts will be reviewed.

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## [Remove tag dropdown for categories with no existing tags](https://meta.discourse.org/t/remove-tag-dropdown-for-categories-with-no-existing-tags/167132)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 4\
**Last updated:** [October 16, 2020, 2:34pm UTC](https://meta.discourse.org/t/remove-tag-dropdown-for-categories-with-no-existing-tags/167132 "2020-10-16T14:34:54Z")

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Is it possible to do this? Currently, when on a category page for a category with no tags, the dropdown just shows “no tags” but otherwise has no function. Thanks.

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## [Is the default privacy policy updated for the GDPR and can I leave it as is?](https://meta.discourse.org/t/is-the-default-privacy-policy-updated-for-the-gdpr-and-can-i-leave-it-as-is/127057)

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**Author:** [@joa](https://meta.discourse.org/u/joa)\
**Replies:** 5\
**Last updated:** [October 16, 2020, 2:09pm UTC](https://meta.discourse.org/t/is-the-default-privacy-policy-updated-for-the-gdpr-and-can-i-leave-it-as-is/127057 "2020-10-16T14:09:01Z")

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I‘m setting up a Discourse instance for a community in Germany. Going through the documents the default installation generated, I find the privacy policy, but at least the german version says: Dieses Dokument ist als C…

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## [How do I enforce categories? So I can use Discourse better as a private self organisation tool](https://meta.discourse.org/t/how-do-i-enforce-categories-so-i-can-use-discourse-better-as-a-private-self-organisation-tool/86846)

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**Author:** [@kgreed](https://meta.discourse.org/u/kgreed)\
**Replies:** 26\
**Last updated:** [May 7, 2018, 5:07am UTC](https://meta.discourse.org/t/how-do-i-enforce-categories-so-i-can-use-discourse-better-as-a-private-self-organisation-tool/86846 "2018-05-07T05:07:21Z")

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From the topic here it looks like I should be able to require a category on a new post. My settings are shown on this post and yet the post itself has no category. What am I doing wrong?

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## [How to disable post approval starting TL1 users](https://meta.discourse.org/t/how-to-disable-post-approval-starting-tl1-users/167352)

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**Author:** [@shoaib\_mohammed](https://meta.discourse.org/u/shoaib_mohammed)\
**Replies:** 1\
**Last updated:** [October 16, 2020, 11:56am UTC](https://meta.discourse.org/t/how-to-disable-post-approval-starting-tl1-users/167352 "2020-10-16T11:56:42Z")

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I have done the below setting added in the screenshot. But it doesn’t seem to reflect. I have also followed all the settings suggested in the below post but doesn’t seem to work https://meta.discourse.org/t/posting-ne…

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## [Transition between \`logo\_small\` and \`mobile\_logo\` isn't smooth on some topics](https://meta.discourse.org/t/transition-between-logo-small-and-mobile-logo-isnt-smooth-on-some-topics/167346)

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**Author:** [@md-misko](https://meta.discourse.org/u/md-misko)\
**Replies:** 0\
**Last updated:** [October 16, 2020, 7:30am UTC](https://meta.discourse.org/t/transition-between-logo-small-and-mobile-logo-isnt-smooth-on-some-topics/167346 "2020-10-16T07:30:43Z")

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Smooth Resized Edit: this only happens when Text size is set to largest in user preferences, it works as expected with Normal size. I suspect the automatic logo size adjustment, which is based on text size, is n…

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## [Lodash.js missing](https://meta.discourse.org/t/lodash-js-missing/167299)

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**Author:** [@phixx](https://meta.discourse.org/u/phixx)\
**Replies:** 6\
**Last updated:** [October 16, 2020, 7:18am UTC](https://meta.discourse.org/t/lodash-js-missing/167299 "2020-10-16T07:18:34Z")

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Hi! Not sure about the category to post this, I have a containerless setup, which broke after performing an upgrade. I get a somewhat chatty (german) Error 500 screen , and in production.log I can see this: Processing…

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## [Facebook warning](https://meta.discourse.org/t/facebook-warning/167304)

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**Author:** [@Yariv\_Cohen](https://meta.discourse.org/u/Yariv_Cohen)\
**Replies:** 4\
**Last updated:** [October 16, 2020, 4:13am UTC](https://meta.discourse.org/t/facebook-warning/167304 "2020-10-16T04:13:46Z")

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Hi does anyone shared his community on facebook platform and received an email from their support team? I have a facebook group and I shared a link to a page on my website which invited them to my discourse community. …

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## [User data export failing (transaction aborted)](https://meta.discourse.org/t/user-data-export-failing-transaction-aborted/165838)

<div class="topic-metadata">

**Author:** [@piratdavid](https://meta.discourse.org/u/piratdavid)\
**Replies:** 9\
**Last updated:** [October 16, 2020, 3:06am UTC](https://meta.discourse.org/t/user-data-export-failing-transaction-aborted/165838 "2020-10-16T03:06:10Z")

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Hi! Is this plugin broken int the latest stable (2.5.2)? Getting: Job exception: PG::InFailedSqlTransaction: ERROR: current transaction is aborted, commands ignored until end of transaction block David

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## [Digital Ocean Forum Down](https://meta.discourse.org/t/digital-ocean-forum-down/167316)

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**Author:** [@Infinite\_Flight\_Sims](https://meta.discourse.org/u/Infinite_Flight_Sims)\
**Replies:** 5\
**Last updated:** [October 16, 2020, 2:27am UTC](https://meta.discourse.org/t/digital-ocean-forum-down/167316 "2020-10-16T02:27:09Z")

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Hello I’ve been hosting a forum through Digital ocean for a while now and the forum went down today. There is nothing to suggest why the forum went down. When you try to load into the forum it says “HTTP ERROR 500”. I c…

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## [Not able to integrate with sendgrid](https://meta.discourse.org/t/not-able-to-integrate-with-sendgrid/127523)

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**Author:** [@Satwik\_Kansal](https://meta.discourse.org/u/Satwik_Kansal)\
**Replies:** 12\
**Last updated:** [October 15, 2020, 8:11pm UTC](https://meta.discourse.org/t/not-able-to-integrate-with-sendgrid/127523 "2020-10-15T20:11:28Z")

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Hi, I’m trying to use Sendgrid email service and keep getting this error in the logs Job exception: 535 Authentication failed: Bad username / password I’m not sure what I’m doing wrong, here’s how my configuration loo…

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## [Logo next to user title](https://meta.discourse.org/t/logo-next-to-user-title/167272)

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**Author:** [@jousefm](https://meta.discourse.org/u/jousefm)\
**Replies:** 5\
**Last updated:** [October 15, 2020, 5:31pm UTC](https://meta.discourse.org/t/logo-next-to-user-title/167272 "2020-10-15T17:31:40Z")

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Hey guys! Is there a way to add a logo next to a users title in the forum? I want to avoid telling them to change the avatar. Thanks in advance!

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## [Start a new topic (not a PM) with a customer not yet in Discourse](https://meta.discourse.org/t/start-a-new-topic-not-a-pm-with-a-customer-not-yet-in-discourse/167284)

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**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 0\
**Last updated:** [October 15, 2020, 12:52pm UTC](https://meta.discourse.org/t/start-a-new-topic-not-a-pm-with-a-customer-not-yet-in-discourse/167284 "2020-10-15T12:52:02Z")

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Continuing the discussion from Start a new conversation with a customer not yet in Discourse: We use a private instance of Discourse for project management and IT development collaboration and coordination. We would li…

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