# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=562

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 563

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## ["You can't log in from that IP address", but IP not blocked](https://meta.discourse.org/t/you-cant-log-in-from-that-ip-address-but-ip-not-blocked/166422)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 3\
**Last updated:** [October 7, 2020, 11:37am UTC](https://meta.discourse.org/t/you-cant-log-in-from-that-ip-address-but-ip-not-blocked/166422 "2020-10-07T11:37:32Z")

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Hi. One of my users can’t log in and I can’t figure out the issue. I didn’t encounter similar issues with other users. Following this, I added a test IP to the block list and tried to log in with this test IP. I could…

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## [How do I display the subcategories inside of the parent by default?](https://meta.discourse.org/t/how-do-i-display-the-subcategories-inside-of-the-parent-by-default/166514)

<div class="topic-metadata">

**Author:** [@pkundr](https://meta.discourse.org/u/pkundr)\
**Replies:** 1\
**Last updated:** [October 7, 2020, 9:53am UTC](https://meta.discourse.org/t/how-do-i-display-the-subcategories-inside-of-the-parent-by-default/166514 "2020-10-07T09:53:46Z")

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If you look at this community, it has some top level categories such as “how-to”, which have child categories such as “faq” or “admin”. How can I make it like it is here that if I go into “how-to”, it will display cards …

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## [Integrating webpage to current forum](https://meta.discourse.org/t/integrating-webpage-to-current-forum/166499)

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**Author:** [@IvanC](https://meta.discourse.org/u/IvanC)\
**Replies:** 1\
**Last updated:** [October 7, 2020, 9:45am UTC](https://meta.discourse.org/t/integrating-webpage-to-current-forum/166499 "2020-10-07T09:45:40Z")

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What’s a good way to integrate a new webpage to my current forum? I’ve been managing a forum for over a year and I’d like now to add a separate webpage (a kind of ‘about us’ homepage/landing page). So the website will t…

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## [WordPress widget?](https://meta.discourse.org/t/wordpress-widget/154921)

<div class="topic-metadata">

**Author:** [@Memberful-Lauren](https://meta.discourse.org/u/Memberful-Lauren)\
**Replies:** 5\
**Last updated:** [October 7, 2020, 7:11am UTC](https://meta.discourse.org/t/wordpress-widget/154921 "2020-10-07T07:11:16Z")

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Hiya! Is there a way to add a Discourse widget to a WordPress kind of like this Discord widget? Basically a visual cue so that website visitors can head over to the Discourse forum. For all my Googling, I’m guessing i…

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## [Image rotate button](https://meta.discourse.org/t/image-rotate-button/166037)

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**Author:** [@ozkn](https://meta.discourse.org/u/ozkn)\
**Replies:** 4\
**Last updated:** [October 7, 2020, 6:43am UTC](https://meta.discourse.org/t/image-rotate-button/166037 "2020-10-07T06:43:51Z")

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Lightbox Can I add a button for image rotation. example:

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## [What is captured in "Anonymous Users"?](https://meta.discourse.org/t/what-is-captured-in-anonymous-users/166285)

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**Author:** [@Nina\_11](https://meta.discourse.org/u/Nina_11)\
**Replies:** 3\
**Last updated:** [October 7, 2020, 2:28am UTC](https://meta.discourse.org/t/what-is-captured-in-anonymous-users/166285 "2020-10-07T02:28:15Z")

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Hi - I need some help: What is captured in the “anonymous users” numbers in the Admin dashboard?

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## [Question about subcategories](https://meta.discourse.org/t/question-about-subcategories/166413)

<div class="topic-metadata">

**Author:** [@anon89147131](https://meta.discourse.org/u/anon89147131)\
**Replies:** 1\
**Last updated:** [October 7, 2020, 2:19am UTC](https://meta.discourse.org/t/question-about-subcategories/166413 "2020-10-07T02:19:25Z")

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How would I make it so a topic from a subcategory for the category appears on the main category latest topics?

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## [HTML to Markdown and rebake](https://meta.discourse.org/t/html-to-markdown-and-rebake/131255)

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**Author:** [@Mike\_Gehrhardt](https://meta.discourse.org/u/Mike_Gehrhardt)\
**Replies:** 3\
**Last updated:** [October 7, 2020, 2:12am UTC](https://meta.discourse.org/t/html-to-markdown-and-rebake/131255 "2020-10-07T02:12:23Z")

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I need your help on a problem. We have a lot of topics stored as HTML in the database (raw\_data) but it’s HTML that is “migrated” from an other system. It was done before we brought the website and would’ve never ever do…

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## [Site Migration Questions](https://meta.discourse.org/t/site-migration-questions/166466)

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**Author:** [@sdpiowa](https://meta.discourse.org/u/sdpiowa)\
**Replies:** 1\
**Last updated:** [October 6, 2020, 11:57pm UTC](https://meta.discourse.org/t/site-migration-questions/166466 "2020-10-06T23:57:01Z")

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Hello, all. I’m in the process of attempting to move a Discourse site to a new website and transition all S3 site assets to a new account. The gist is…we have a second company emerging from an original parent company and…

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## [Changing ownership of "Welcome" post from "system"](https://meta.discourse.org/t/changing-ownership-of-welcome-post-from-system/166454)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 3\
**Last updated:** [October 6, 2020, 11:08pm UTC](https://meta.discourse.org/t/changing-ownership-of-welcome-post-from-system/166454 "2020-10-06T23:08:02Z")

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Is it possible to do this? I have a feeling (but am not sure) that it was my main username after the first edit, but after hiding various revisions it reverted to “system”. I have changed “site contact username” from s…

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## [How would I install a certain (old) version of Discourse](https://meta.discourse.org/t/how-would-i-install-a-certain-old-version-of-discourse/166423)

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**Author:** [@helmi](https://meta.discourse.org/u/helmi)\
**Replies:** 3\
**Last updated:** [October 6, 2020, 9:13pm UTC](https://meta.discourse.org/t/how-would-i-install-a-certain-old-version-of-discourse/166423 "2020-10-06T21:13:09Z")

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I’m trying to setup a test server. I’m planning to use it to test updates, plugin installs etc. My live forum is a bit back in time (2.5.0 beta7) and so I’d like to install this exact version on the test server too. I t…

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## [User merge failed, corrupted database entries due to third party plugin](https://meta.discourse.org/t/user-merge-failed-corrupted-database-entries-due-to-third-party-plugin/166159)

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**Author:** [@aschrijver](https://meta.discourse.org/u/aschrijver)\
**Replies:** 31\
**Last updated:** [October 6, 2020, 9:09pm UTC](https://meta.discourse.org/t/user-merge-failed-corrupted-database-entries-due-to-third-party-plugin/166159 "2020-10-06T21:09:35Z")

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Original title: Forum front page inaccessible (blank screen or 404) I am moderator at the SocialHub forum at https://socialhub.activitypub.rocks which is the technology forum for the ActivityPub protocol that drives the …

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## [Render modal from theme client-side plugin API](https://meta.discourse.org/t/render-modal-from-theme-client-side-plugin-api/94305)

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**Author:** [@Daniel\_Sousa](https://meta.discourse.org/u/Daniel_Sousa)\
**Replies:** 14\
**Last updated:** [October 6, 2020, 8:04pm UTC](https://meta.discourse.org/t/render-modal-from-theme-client-side-plugin-api/94305 "2020-10-06T20:04:20Z")

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Is there any way to render a modal from the theme javascript? I was looking forward to render a modal similar to the one that shows up when changing avatar. Example: \<script type="text/discourse-plugin" version="0.8"\> …

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## [Unable To Change Theme](https://meta.discourse.org/t/unable-to-change-theme/166407)

<div class="topic-metadata">

**Author:** [@benm1](https://meta.discourse.org/u/benm1)\
**Replies:** 2\
**Last updated:** [October 6, 2020, 7:30pm UTC](https://meta.discourse.org/t/unable-to-change-theme/166407 "2020-10-06T19:30:16Z")

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Hello, When I go into Preferences \> Interface and select a different theme which uses its own colour palette, the styling of the theme looks completely broken: This only occurs on my own (admin) account. I have crea…

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## [What is Discourse API?](https://meta.discourse.org/t/what-is-discourse-api/166416)

<div class="topic-metadata">

**Author:** [@likable24](https://meta.discourse.org/u/likable24)\
**Replies:** 2\
**Last updated:** [October 6, 2020, 7:10pm UTC](https://meta.discourse.org/t/what-is-discourse-api/166416 "2020-10-06T19:10:16Z")

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I want to learn about Discourse API. What is Discourse API. Can someone explain it to me? Is there a Discourse Api on my website? Link: Ders.co

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## [Who's online "API"?](https://meta.discourse.org/t/whos-online-api/166411)

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**Author:** [@mentalstring](https://meta.discourse.org/u/mentalstring)\
**Replies:** 1\
**Last updated:** [October 6, 2020, 5:50pm UTC](https://meta.discourse.org/t/whos-online-api/166411 "2020-10-06T17:50:12Z")

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We are looking into monitoring the activity of the forum (number of users online over time) using an external tool like grafana. We already use the whos-online plugin so I was wondering if there’s a way we can fetch the …

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## [How to make user fields visible to all users](https://meta.discourse.org/t/how-to-make-user-fields-visible-to-all-users/97472)

<div class="topic-metadata">

**Author:** [@Valerie\_Marcel](https://meta.discourse.org/u/Valerie_Marcel)\
**Replies:** 5\
**Last updated:** [October 6, 2020, 4:35pm UTC](https://meta.discourse.org/t/how-to-make-user-fields-visible-to-all-users/97472 "2020-10-06T16:35:07Z")

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Hi, we have a closed community forum (invite only). On sign up we ask users to provide position, organisation and country as well as interests (tags). How can we get those fields to be visible next to the usernames when…

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## [Backup failed on mobile](https://meta.discourse.org/t/backup-failed-on-mobile/166403)

<div class="topic-metadata">

**Author:** [@R\_X](https://meta.discourse.org/u/R_X)\
**Replies:** 0\
**Last updated:** [October 6, 2020, 4:12pm UTC](https://meta.discourse.org/t/backup-failed-on-mobile/166403 "2020-10-06T16:12:03Z")

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I tried to backup on my mobile before i go to sleep. I pressed the backup then there is nothing happened so i pressed again. Now i know that it is running 2 backups at the same time, what should i do? I tried backup-ing …

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## [Discourse Chat Integration Plugin Settings incorrect Label](https://meta.discourse.org/t/discourse-chat-integration-plugin-settings-incorrect-label/166131)

<div class="topic-metadata">

**Author:** [@IAmGav](https://meta.discourse.org/u/IAmGav)\
**Replies:** 2\
**Last updated:** [October 6, 2020, 3:20pm UTC](https://meta.discourse.org/t/discourse-chat-integration-plugin-settings-incorrect-label/166131 "2020-10-06T15:20:47Z")

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If you go to the plugin settings of GitHub - discourse/discourse-chat-integration · GitHub You see on the left hand side this: should be easy to solve :slight\_smile:

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## [On click go to the last post of the thread](https://meta.discourse.org/t/on-click-go-to-the-last-post-of-the-thread/166392)

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**Author:** [@zuli65](https://meta.discourse.org/u/zuli65)\
**Replies:** 1\
**Last updated:** [October 6, 2020, 3:13pm UTC](https://meta.discourse.org/t/on-click-go-to-the-last-post-of-the-thread/166392 "2020-10-06T15:13:33Z")

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Hello, when I enter on a thread it redirects me to the last post of the thread Is there a way that redirect me to the first post of thread? (the older one) Thanks, Lorenzo

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## [Automatically Add All New Users To A Certain Group](https://meta.discourse.org/t/automatically-add-all-new-users-to-a-certain-group/163651)

<div class="topic-metadata">

**Author:** [@alexjpanagis](https://meta.discourse.org/u/alexjpanagis)\
**Replies:** 2\
**Last updated:** [October 6, 2020, 2:41pm UTC](https://meta.discourse.org/t/automatically-add-all-new-users-to-a-certain-group/163651 "2020-10-06T14:41:51Z")

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Sorry if this has been asked before I wasn’t able to find anything on the topic. Is there a way to add all new users in a community to a specific default group? :slight\_smile: Best, Alex

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## [Siteground email](https://meta.discourse.org/t/siteground-email/166356)

<div class="topic-metadata">

**Author:** [@alecmaker](https://meta.discourse.org/u/alecmaker)\
**Replies:** 3\
**Last updated:** [October 6, 2020, 2:16pm UTC](https://meta.discourse.org/t/siteground-email/166356 "2020-10-06T14:16:35Z")

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Hi have installed Discourse on Digital Ocean using the above email credentials The install is successful but no email arrives i have followed the siteground/email thread but to no avail. Using telnet i can connect t…

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## [Warnings: overcommit\_memory and Transparent Huge Pages](https://meta.discourse.org/t/warnings-overcommit-memory-and-transparent-huge-pages/166216)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 3\
**Last updated:** [October 6, 2020, 11:37am UTC](https://meta.discourse.org/t/warnings-overcommit-memory-and-transparent-huge-pages/166216 "2020-10-06T11:37:03Z")

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I found a previous thread about one of these warnings but thought it best to check the current position. The two warnings begin: WARNING overcommit\_memory is set to 0! WARNING you have Transparent Huge Pages (THP) sup…

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## [Topic views difference](https://meta.discourse.org/t/topic-views-difference/143730)

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**Author:** [@Gaurav\_Sardana](https://meta.discourse.org/u/Gaurav_Sardana)\
**Replies:** 1\
**Last updated:** [October 6, 2020, 8:28am UTC](https://meta.discourse.org/t/topic-views-difference/143730 "2020-10-06T08:28:25Z")

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Hey, When i extract the data for particular topic id. Let’s saw i need to find out the views data for 8005. There are two ways to find out but for the same topic id there are different different data - topic table - 3…

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## [HTTPS | Website says not secure, but fully setup with Cloudflare](https://meta.discourse.org/t/https-website-says-not-secure-but-fully-setup-with-cloudflare/166251)

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**Author:** [@\_ESP](https://meta.discourse.org/u/_ESP)\
**Replies:** 3\
**Last updated:** [October 6, 2020, 6:25am UTC](https://meta.discourse.org/t/https-website-says-not-secure-but-fully-setup-with-cloudflare/166251 "2020-10-06T06:25:19Z")

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Hi there, So after many many hours, I’ve finally gotten Discourse to work on a subdomain, which is https://forum.betaproducts.online, but everytime I fully load the site, it says at the top left “Your connection to this…

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## [Can I Create A Forum With This Template For Free?](https://meta.discourse.org/t/can-i-create-a-forum-with-this-template-for-free/166312)

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**Author:** [@DevZeroYT](https://meta.discourse.org/u/DevZeroYT)\
**Replies:** 6\
**Last updated:** [October 6, 2020, 3:01am UTC](https://meta.discourse.org/t/can-i-create-a-forum-with-this-template-for-free/166312 "2020-10-06T03:01:00Z")

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Hi Devs, I just wanted to know if I can obviously create it with discourse advertising and credits from this company, is it possible?

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## [Automate Discourse Docker with Ansible](https://meta.discourse.org/t/automate-discourse-docker-with-ansible/67150)

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**Author:** [@joebew42](https://meta.discourse.org/u/joebew42)\
**Replies:** 19\
**Last updated:** [October 6, 2020, 2:05am UTC](https://meta.discourse.org/t/automate-discourse-docker-with-ansible/67150 "2020-10-06T02:05:55Z")

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Hello folks, we would like to announce a stable version of Ansible Discourse, it is an ansible playbook that helps you to confgure and provision the Discourse Docker easily. I hope that this project can be useful for e…

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## [Changing custom user field ID#](https://meta.discourse.org/t/changing-custom-user-field-id/86323)

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**Author:** [@Denis\_Heraud](https://meta.discourse.org/u/Denis_Heraud)\
**Replies:** 6\
**Last updated:** [April 30, 2018, 2:57pm UTC](https://meta.discourse.org/t/changing-custom-user-field-id/86323 "2018-04-30T14:57:33Z")

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We had our webmaster adjust our SSO to pass data to some custom user fields. Sadly he didn’t assign them the right field ID’s. Is there any way that I, on my end, can change our custom user field ID’s in (or out) of Disc…

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## [Default text items with links to Guidelines page don't update if Guidelines topic title changed](https://meta.discourse.org/t/default-text-items-with-links-to-guidelines-page-dont-update-if-guidelines-topic-title-changed/166303)

<div class="topic-metadata">

**Author:** [@paulrudy](https://meta.discourse.org/u/paulrudy)\
**Replies:** 2\
**Last updated:** [October 5, 2020, 9:54pm UTC](https://meta.discourse.org/t/default-text-items-with-links-to-guidelines-page-dont-update-if-guidelines-topic-title-changed/166303 "2020-10-05T21:54:47Z")

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I changed the topic title for the FAQ/Guidelines page and consequently the page slug changed. Discourse is set for a default guidelines page slug of /guidelines. Searching under Customize \> Text for “guidelines” brings …

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## [What may cause the auto-deletion of a topic?](https://meta.discourse.org/t/what-may-cause-the-auto-deletion-of-a-topic/166300)

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**Author:** [@Pad\_Pors](https://meta.discourse.org/u/Pad_Pors)\
**Replies:** 4\
**Last updated:** [October 5, 2020, 8:23pm UTC](https://meta.discourse.org/t/what-may-cause-the-auto-deletion-of-a-topic/166300 "2020-10-05T20:23:25Z")

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a tl2 user in our community has created a topic and the topic got locked for replying without any action from our admins. admins unlocked the topic, but then the topic seems to be deleted by the system afterwards! (agai…

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