# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=564

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 565

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## ["500 Internal Server Error" when approving a post in review](https://meta.discourse.org/t/500-internal-server-error-when-approving-a-post-in-review/163606)

<div class="topic-metadata">

**Author:** [@CamilleRoux](https://meta.discourse.org/u/CamilleRoux)\
**Replies:** 9\
**Last updated:** [October 1, 2020, 9:55pm UTC](https://meta.discourse.org/t/500-internal-server-error-when-approving-a-post-in-review/163606 "2020-10-01T21:55:18Z")

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Hi, I’m using the 2.5.1 version of Discourse and get a “500 Internal Server Error” when approving a post in review. Here is the error in /logs: Message (7 copies reported) ActiveRecord::StatementInvalid (PG::InFailed…

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## [Let's Encrypt invalid email address](https://meta.discourse.org/t/lets-encrypt-invalid-email-address/165860)

<div class="topic-metadata">

**Author:** [@anon89147131](https://meta.discourse.org/u/anon89147131)\
**Replies:** 9\
**Last updated:** [October 1, 2020, 6:23pm UTC](https://meta.discourse.org/t/lets-encrypt-invalid-email-address/165860 "2020-10-01T18:23:20Z")

</div>

I turned off email encryption but that still causes an error and boot camp gives me an error too, please help ASAP.

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## [How to change email base\_url to use "https://"?](https://meta.discourse.org/t/how-to-change-email-base-url-to-use-https/163336)

<div class="topic-metadata">

**Author:** [@akvadrako](https://meta.discourse.org/u/akvadrako)\
**Replies:** 4\
**Last updated:** [October 1, 2020, 6:17pm UTC](https://meta.discourse.org/t/how-to-change-email-base-url-to-use-https/163336 "2020-10-01T18:17:18Z")

</div>

The links discourse is sending in emails use the http:// scheme, not https. Is there a way I can modify the base\_url for email templates? I like to setup my webserver so all plaintext http requests are redirected to my h…

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## [Moving uploads to a different S3 location](https://meta.discourse.org/t/moving-uploads-to-a-different-s3-location/165926)

<div class="topic-metadata">

**Author:** [@Mirko](https://meta.discourse.org/u/Mirko)\
**Replies:** 2\
**Last updated:** [October 1, 2020, 4:12pm UTC](https://meta.discourse.org/t/moving-uploads-to-a-different-s3-location/165926 "2020-10-01T16:12:43Z")

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I am trying to move discourse uploads to a new S3 location. I copied files say; from bucket1 to bucket2. Newly added uploads get saved at the new bucket2 location, but previously uploaded images the system still shows …

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## [Username of user below topics](https://meta.discourse.org/t/username-of-user-below-topics/165917)

<div class="topic-metadata">

**Author:** [@pinder99](https://meta.discourse.org/u/pinder99)\
**Replies:** 3\
**Last updated:** [October 1, 2020, 12:52pm UTC](https://meta.discourse.org/t/username-of-user-below-topics/165917 "2020-10-01T12:52:24Z")

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Dear Support Team, I want to know if there is any way i can add username or original user who posted topic below topic , right now my forum only show category below topic in box but i want username,date and time also be…

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## [How can I track Discourse Signups For Facebook Ad Campaigns](https://meta.discourse.org/t/how-can-i-track-discourse-signups-for-facebook-ad-campaigns/54199)

<div class="topic-metadata">

**Author:** [@SouperC](https://meta.discourse.org/u/SouperC)\
**Replies:** 17\
**Last updated:** [October 1, 2020, 12:45pm UTC](https://meta.discourse.org/t/how-can-i-track-discourse-signups-for-facebook-ad-campaigns/54199 "2020-10-01T12:45:24Z")

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We’re about to start experimenting with running facebook ads that show our to our most popular topics to targeted, and probably segmented audiences. Is there any way I can check the Discourse signup rate of these partic…

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## [How to access S3 backups when the forum is down?](https://meta.discourse.org/t/how-to-access-s3-backups-when-the-forum-is-down/165901)

<div class="topic-metadata">

**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 5\
**Last updated:** [October 1, 2020, 12:04pm UTC](https://meta.discourse.org/t/how-to-access-s3-backups-when-the-forum-is-down/165901 "2020-10-01T12:04:44Z")

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Pretty much all is in the title.

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## [Trigger automatic comment on topic when tagged](https://meta.discourse.org/t/trigger-automatic-comment-on-topic-when-tagged/165836)

<div class="topic-metadata">

**Author:** [@toph42](https://meta.discourse.org/u/toph42)\
**Replies:** 2\
**Last updated:** [October 1, 2020, 12:13am UTC](https://meta.discourse.org/t/trigger-automatic-comment-on-topic-when-tagged/165836 "2020-10-01T00:13:49Z")

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Is there a way to have tagging trigger automatic actions? Specifically, can it be setup so that when a post is tagged off-topic to have an automated reply to the topic that reminds the poster the rules for that Category? …

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## [Secure media audio does not play on Safari on the first click](https://meta.discourse.org/t/secure-media-audio-does-not-play-on-safari-on-the-first-click/156124)

<div class="topic-metadata">

**Author:** [@RGJ](https://meta.discourse.org/u/RGJ)\
**Replies:** 16\
**Last updated:** [September 30, 2020, 11:41pm UTC](https://meta.discourse.org/t/secure-media-audio-does-not-play-on-safari-on-the-first-click/156124 "2020-09-30T23:41:26Z")

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(Probably since the update to 2.5.0 stable) secure media audio files do not play on Safari on the first click. It requires two or three clicks on the play icon in order to start the audio. On the first clicks, no request…

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## [Hidden Profile Problem](https://meta.discourse.org/t/hidden-profile-problem/165815)

<div class="topic-metadata">

**Author:** [@SJack](https://meta.discourse.org/u/SJack)\
**Replies:** 9\
**Last updated:** [September 30, 2020, 11:00pm UTC](https://meta.discourse.org/t/hidden-profile-problem/165815 "2020-09-30T23:00:34Z")

</div>

Some members cannot view the profile card of the members who hide their profile. Could this be due to the new update?

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## [When a password reset link is expired?](https://meta.discourse.org/t/when-a-password-reset-link-is-expired/84812)

<div class="topic-metadata">

**Author:** [@parisa](https://meta.discourse.org/u/parisa)\
**Replies:** 4\
**Last updated:** [September 30, 2020, 10:27pm UTC](https://meta.discourse.org/t/when-a-password-reset-link-is-expired/84812 "2020-09-30T22:27:28Z")

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Every now and then, I get a complain from my users that password reset link is expired for them and they get confused. and I dont exactly know what is the reproduction steps. I thought maybe they send the password reset …

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## [Customize authenticated actions](https://meta.discourse.org/t/customize-authenticated-actions/165859)

<div class="topic-metadata">

**Author:** [@colinbethea](https://meta.discourse.org/u/colinbethea)\
**Replies:** 0\
**Last updated:** [September 30, 2020, 9:13pm UTC](https://meta.discourse.org/t/customize-authenticated-actions/165859 "2020-09-30T21:13:15Z")

</div>

Currently my team’s setup is using OAuth (with Auth0) for authenticating - however we have a separate signup form that we need to display when authenticated actions are clicked (ie: reply, get access, etc). Is there a c…

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## [Embedded google map stopped working](https://meta.discourse.org/t/embedded-google-map-stopped-working/165415)

<div class="topic-metadata">

**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 10\
**Last updated:** [September 30, 2020, 6:28pm UTC](https://meta.discourse.org/t/embedded-google-map-stopped-working/165415 "2020-09-30T18:28:18Z")

</div>

I embedded a map in a post by writing the link on a single line. It was working perfectly for days until it wasn’t… And I don’t know why. The link is working, and the embedding of the same map works in my other Discours…

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## [Use displayname from wp as username in discourse](https://meta.discourse.org/t/use-displayname-from-wp-as-username-in-discourse/165690)

<div class="topic-metadata">

**Author:** [@jakelunniss](https://meta.discourse.org/u/jakelunniss)\
**Replies:** 4\
**Last updated:** [September 30, 2020, 6:19pm UTC](https://meta.discourse.org/t/use-displayname-from-wp-as-username-in-discourse/165690 "2020-09-30T18:19:52Z")

</div>

Hey everyone! Our forum has a unique need that we must not be able to see the user’s real name, for legal reasons. We’re using this plugin - SX User Name Security – WordPress plugin | WordPress.org - to generate a rand…

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## [Invite Token is Invalid, but it has actually expired](https://meta.discourse.org/t/invite-token-is-invalid-but-it-has-actually-expired/165270)

<div class="topic-metadata">

**Author:** [@davidkingham](https://meta.discourse.org/u/davidkingham)\
**Replies:** 9\
**Last updated:** [September 30, 2020, 3:47pm UTC](https://meta.discourse.org/t/invite-token-is-invalid-but-it-has-actually-expired/165270 "2020-09-30T15:47:20Z")

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I have an invite link that has been working, I was able to invite 20 people successfully and then today it stopped working and I’m getting the ‘Your Invite Token is Invalid’ with the error in the console. I have the limi…

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## [Is it intentional that you can mark whispers as solutions?](https://meta.discourse.org/t/is-it-intentional-that-you-can-mark-whispers-as-solutions/80122)

<div class="topic-metadata">

**Author:** [@anon61128213](https://meta.discourse.org/u/anon61128213)\
**Replies:** 4\
**Last updated:** [April 25, 2018, 8:03pm UTC](https://meta.discourse.org/t/is-it-intentional-that-you-can-mark-whispers-as-solutions/80122 "2018-04-25T20:03:40Z")

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I just marked a whisper as the “solution” of the Playground topic in our forum. Now people who can’t usually see whispers see it quoted in the first post. Maybe that is intentional as theoretically the solution to a ce…

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## [How can I skip the hostname step and do it manually?](https://meta.discourse.org/t/how-can-i-skip-the-hostname-step-and-do-it-manually/165772)

<div class="topic-metadata">

**Author:** [@anon89147131](https://meta.discourse.org/u/anon89147131)\
**Replies:** 6\
**Last updated:** [September 30, 2020, 1:26pm UTC](https://meta.discourse.org/t/how-can-i-skip-the-hostname-step-and-do-it-manually/165772 "2020-09-30T13:26:18Z")

</div>

I keep getting errors for my .party domain, could I skip it then enter it manually, please help as I’m banging my head for hours now.

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## [Not able to received Activation email after Signup](https://meta.discourse.org/t/not-able-to-received-activation-email-after-signup/165817)

<div class="topic-metadata">

**Author:** [@Helical\_Insight](https://meta.discourse.org/u/Helical_Insight)\
**Replies:** 3\
**Last updated:** [September 30, 2020, 1:13pm UTC](https://meta.discourse.org/t/not-able-to-received-activation-email-after-signup/165817 "2020-09-30T13:13:28Z")

</div>

Hello Team Support, I have been using discourse since many years. All these days everything seems working fine without any issue. But from few days/months we are facing the below issue. Whenever a new user registers/si…

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## [Some of Site Texts doesn't accept changes](https://meta.discourse.org/t/some-of-site-texts-doesnt-accept-changes/165234)

<div class="topic-metadata">

**Author:** [@nildarar](https://meta.discourse.org/u/nildarar)\
**Replies:** 10\
**Last updated:** [September 30, 2020, 12:14pm UTC](https://meta.discourse.org/t/some-of-site-texts-doesnt-accept-changes/165234 "2020-09-30T12:14:45Z")

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Some of the site texts are displayed in their original form no matter how much we change them. So far we have only seen this happen in messages or notifications. For example in the following message: rate\_limiter.by\_t…

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## [Can i embed my full discourse forum to my website address like website.com/forum?](https://meta.discourse.org/t/can-i-embed-my-full-discourse-forum-to-my-website-address-like-website-com-forum/88138)

<div class="topic-metadata">

**Author:** [@Brajmohan\_Kumar](https://meta.discourse.org/u/Brajmohan_Kumar)\
**Replies:** 1\
**Last updated:** [May 22, 2018, 2:07pm UTC](https://meta.discourse.org/t/can-i-embed-my-full-discourse-forum-to-my-website-address-like-website-com-forum/88138 "2018-05-22T14:07:41Z")

</div>

Hey, I can see the setting to embed single post or category but I am not seeing embed option for the full forum to my website slug like website.com/forum. Can you please help me?

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## [Moderation per topic](https://meta.discourse.org/t/moderation-per-topic/165796)

<div class="topic-metadata">

**Author:** [@Stanzilla](https://meta.discourse.org/u/Stanzilla)\
**Replies:** 3\
**Last updated:** [September 30, 2020, 1:57am UTC](https://meta.discourse.org/t/moderation-per-topic/165796 "2020-09-30T01:57:02Z")

</div>

Is there a way to let topic creators have moderation powers in their own topic? If so, can this be enabled/disabled per category?

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## [Discourse SSO module for SimpleSAMLphp](https://meta.discourse.org/t/discourse-sso-module-for-simplesamlphp/109949)

<div class="topic-metadata">

**Author:** [@reswild](https://meta.discourse.org/u/reswild)\
**Replies:** 2\
**Last updated:** [September 29, 2020, 9:45pm UTC](https://meta.discourse.org/t/discourse-sso-module-for-simplesamlphp/109949 "2020-09-29T21:45:06Z")

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Hi everyone, I’ve put together a SimpleSAMLphp module for connecting to Discourse SSO: GitHub - reswild/discourse: Discourse SSO module for SimpleSAMLphp · GitHub The code that does all the work is taken from cviebrock…

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## [Support for WP OAuth Server](https://meta.discourse.org/t/support-for-wp-oauth-server/90605)

<div class="topic-metadata">

**Author:** [@dylanb](https://meta.discourse.org/u/dylanb)\
**Replies:** 1\
**Last updated:** [April 23, 2018, 4:51am UTC](https://meta.discourse.org/t/support-for-wp-oauth-server/90605 "2018-04-23T04:51:19Z")

</div>

Would it be possible to use this plugin to allow users to authenticate from a WordPress site running this WP plugin? I don’t want to go full SSO, but this would hypothetically allow users who are signed up through WP…

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## [One user does not get some badges although others do](https://meta.discourse.org/t/one-user-does-not-get-some-badges-although-others-do/165602)

<div class="topic-metadata">

**Author:** [@Terrapop](https://meta.discourse.org/u/Terrapop)\
**Replies:** 11\
**Last updated:** [September 29, 2020, 6:50pm UTC](https://meta.discourse.org/t/one-user-does-not-get-some-badges-although-others-do/165602 "2020-09-29T18:50:30Z")

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We have one user that constantly fails to get some (but not all) badges e.g. first emoji, reader, first onebox. However, we do have other users that instantly get those specific badges without any problems. Logs do not…

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## [Receiving email notifications for pms though I'm connected to the forum](https://meta.discourse.org/t/receiving-email-notifications-for-pms-though-im-connected-to-the-forum/165753)

<div class="topic-metadata">

**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 4\
**Last updated:** [September 29, 2020, 5:04pm UTC](https://meta.discourse.org/t/receiving-email-notifications-for-pms-though-im-connected-to-the-forum/165753 "2020-09-29T17:04:58Z")

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Hi. On my new forum as well as on meta, I receive email notifications while I’m connected and active on the forum. To be sure, I asked @Arkshine to send me a direct message while I was using meta, and I indeed received…

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## [Uncaught ReferenceError: Discourse is not defined due to Cloudflare Rocket Loader](https://meta.discourse.org/t/uncaught-referenceerror-discourse-is-not-defined-due-to-cloudflare-rocket-loader/165734)

<div class="topic-metadata">

**Author:** [@Faizan\_Zahid](https://meta.discourse.org/u/Faizan_Zahid)\
**Replies:** 7\
**Last updated:** [September 29, 2020, 3:26pm UTC](https://meta.discourse.org/t/uncaught-referenceerror-discourse-is-not-defined-due-to-cloudflare-rocket-loader/165734 "2020-09-29T15:26:13Z")

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On some topics on my site, when i open them on mobile device, i get these errors in JS console, E.g when i open this on mobile FAQs For New Content Writers - How To Discuss Same error if i try to go to a topic directly…

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## [Akismet spam detection plugin, do I need an Akismet API key?](https://meta.discourse.org/t/akismet-spam-detection-plugin-do-i-need-an-akismet-api-key/165603)

<div class="topic-metadata">

**Author:** [@Vijay\_Vantipalli](https://meta.discourse.org/u/Vijay_Vantipalli)\
**Replies:** 2\
**Last updated:** [September 29, 2020, 5:09am UTC](https://meta.discourse.org/t/akismet-spam-detection-plugin-do-i-need-an-akismet-api-key/165603 "2020-09-29T05:09:03Z")

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Hi Team I am looking to use akismet spam detection plugin for my discourse instance. But when trying to integrate or use it. Its asking for API key of akismet for integration. Do we need to purchase a plan with akismet …

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## [Topics do not appear in the specified Slack channel](https://meta.discourse.org/t/topics-do-not-appear-in-the-specified-slack-channel/75484)

<div class="topic-metadata">

**Author:** [@scottk](https://meta.discourse.org/u/scottk)\
**Replies:** 8\
**Last updated:** [April 5, 2018, 9:20am UTC](https://meta.discourse.org/t/topics-do-not-appear-in-the-specified-slack-channel/75484 "2018-04-05T09:20:20Z")

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Hi - I’m trying to enable Slack integration. We’re able to successfully push messages from Discourse to Slack when testing the integration, but when new topics are created, they do not appear in the specified channel. …

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## [User profile picture displays incorrectly after system upgrade](https://meta.discourse.org/t/user-profile-picture-displays-incorrectly-after-system-upgrade/165700)

<div class="topic-metadata">

**Author:** [@littleviolette](https://meta.discourse.org/u/littleviolette)\
**Replies:** 0\
**Last updated:** [September 29, 2020, 5:02am UTC](https://meta.discourse.org/t/user-profile-picture-displays-incorrectly-after-system-upgrade/165700 "2020-09-29T05:02:51Z")

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After the latest system upgrade (2.6.0.beta3), profile pictures of those who uploaded their own are sometimes displayed as the grey avatar (shown below). I tried ./launcher rebuild app twice but that did not fix the issu…

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## [Discourse Theme Broken in Mobile Browser](https://meta.discourse.org/t/discourse-theme-broken-in-mobile-browser/165526)

<div class="topic-metadata">

**Author:** [@Coolwo](https://meta.discourse.org/u/Coolwo)\
**Replies:** 2\
**Last updated:** [September 29, 2020, 2:48am UTC](https://meta.discourse.org/t/discourse-theme-broken-in-mobile-browser/165526 "2020-09-29T02:48:26Z")

</div>

I have installed discourse and it is working fine in pc browser but whenever i try to open my discourse site in mobile browser the site is completely broken..its look like mobile css is not loading…how to fix this?

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