# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=568

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 569

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## [Unable restore Discourse](https://meta.discourse.org/t/unable-restore-discourse/164865)

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**Author:** [@zuli65](https://meta.discourse.org/u/zuli65)\
**Replies:** 3\
**Last updated:** [September 22, 2020, 7:48pm UTC](https://meta.discourse.org/t/unable-restore-discourse/164865 "2020-09-22T19:48:14Z")

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Hello, after an issue with the server I am no longer able to reinstall Discourse. Currently the error is 502 Bad Gateway. This is the log of SSH. root@xxxx:/var/discourse# ./launcher rebuild app Ensuring launcher is u…

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## [Letsencrypt & Docker](https://meta.discourse.org/t/letsencrypt-docker/164968)

<div class="topic-metadata">

**Author:** [@Cyclops](https://meta.discourse.org/u/Cyclops)\
**Replies:** 0\
**Last updated:** [September 22, 2020, 6:41pm UTC](https://meta.discourse.org/t/letsencrypt-docker/164968 "2020-09-22T18:41:38Z")

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I’m having an issue with Letsencrypt. The server itself is behind an HAProxy server which allows me to have the apache install and discourse as well as some other things to run from the same domains. I have HAProxy setu…

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## [Trust Level 1 hiding post with one flag](https://meta.discourse.org/t/trust-level-1-hiding-post-with-one-flag/164778)

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**Author:** [@Elska](https://meta.discourse.org/u/Elska)\
**Replies:** 3\
**Last updated:** [September 22, 2020, 3:59pm UTC](https://meta.discourse.org/t/trust-level-1-hiding-post-with-one-flag/164778 "2020-09-22T15:59:32Z")

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Hello, I am having some trouble with the flagging system on our site. Our issue is that one flag from a trust level 1 member is able to hide a post. It recently happened with a member flagging another’s (also trust l…

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## [Discourse with other websites, SMTP issue: End of file reached](https://meta.discourse.org/t/discourse-with-other-websites-smtp-issue-end-of-file-reached/162893)

<div class="topic-metadata">

**Author:** [@aschrijver](https://meta.discourse.org/u/aschrijver)\
**Replies:** 7\
**Last updated:** [September 22, 2020, 3:58pm UTC](https://meta.discourse.org/t/discourse-with-other-websites-smtp-issue-end-of-file-reached/162893 "2020-09-22T15:58:53Z")

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(to staff: this is unrelated to the hosted subscription that my account is also associated with) I installed Discourse on a VPS using instructions from Run other websites on the same machine as Discourse but with this d…

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## [Push Notifications for Desktop Plugin: Checkbox does not persist](https://meta.discourse.org/t/push-notifications-for-desktop-plugin-checkbox-does-not-persist/163625)

<div class="topic-metadata">

**Author:** [@michaeld1](https://meta.discourse.org/u/michaeld1)\
**Replies:** 2\
**Last updated:** [September 22, 2020, 2:23pm UTC](https://meta.discourse.org/t/push-notifications-for-desktop-plugin-checkbox-does-not-persist/163625 "2020-09-22T14:23:44Z")

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Hi @robbiet480 was your problem ever solved ? I am also experiencing that the desktop notification toggle not persisting between refreshes, hence, no notifications

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## [Disabling defaults inside of specific element/tag](https://meta.discourse.org/t/disabling-defaults-inside-of-specific-element-tag/164871)

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**Author:** [@tagman](https://meta.discourse.org/u/tagman)\
**Replies:** 0\
**Last updated:** [September 22, 2020, 12:41pm UTC](https://meta.discourse.org/t/disabling-defaults-inside-of-specific-element-tag/164871 "2020-09-22T12:41:16Z")

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On a forum, there are \[scratchblocks\] \[/scratchblocks\] tags. Some features are used by typing @addInput, or @(other things) The problem is, it adds the span class=“mention”. You can work around this by typing \`\` and \`\` …

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## [Query to find out who marked the solution as solved](https://meta.discourse.org/t/query-to-find-out-who-marked-the-solution-as-solved/66153)

<div class="topic-metadata">

**Author:** [@wildrobo](https://meta.discourse.org/u/wildrobo)\
**Replies:** 4\
**Last updated:** [July 17, 2017, 5:10pm UTC](https://meta.discourse.org/t/query-to-find-out-who-marked-the-solution-as-solved/66153 "2017-07-17T17:10:24Z")

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I see the “is\_accepted\_answer” name with the “true” value in the post\_custom\_fields. I also see the created\_at and updated\_at field but I am looking for something like an updated\_by field. Where can I find out who mark…

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## [Does Discourse container use unattended-upgrades?](https://meta.discourse.org/t/does-discourse-container-use-unattended-upgrades/136296)

<div class="topic-metadata">

**Author:** [@maltfield](https://meta.discourse.org/u/maltfield)\
**Replies:** 9\
**Last updated:** [September 22, 2020, 7:46am UTC](https://meta.discourse.org/t/does-discourse-container-use-unattended-upgrades/136296 "2020-09-22T07:46:00Z")

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Does the Discourse docker container use unattended-upgrades to keep its Debian-backed docker container’s OS packages up-to-date? I noticed that the INSTALL-cloud.md guide recommends installing unattended-upgrades on the…

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## [Migrate from AWS to Digital Ocean with 2 containers, spaces and 2 CDNs](https://meta.discourse.org/t/migrate-from-aws-to-digital-ocean-with-2-containers-spaces-and-2-cdns/155445)

<div class="topic-metadata">

**Author:** [@dfriestedt](https://meta.discourse.org/u/dfriestedt)\
**Replies:** 5\
**Last updated:** [September 22, 2020, 6:51am UTC](https://meta.discourse.org/t/migrate-from-aws-to-digital-ocean-with-2-containers-spaces-and-2-cdns/155445 "2020-09-22T06:51:52Z")

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I currently host my forum at AWS and want to migrate to Digital Ocean. At AWS I have 1 CDN setup and use local storage for all images. I want to migrate to DO and make a number of “upgrades” to the setup. At DO I plan…

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## [Discourse mobile setup guide. =/ help](https://meta.discourse.org/t/discourse-mobile-setup-guide-help/141759)

<div class="topic-metadata">

**Author:** [@Кот\_Леопольд](https://meta.discourse.org/u/%D0%9A%D0%BE%D1%82_%D0%9B%D0%B5%D0%BE%D0%BF%D0%BE%D0%BB%D1%8C%D0%B4)\
**Replies:** 14\
**Last updated:** [September 22, 2020, 5:09am UTC](https://meta.discourse.org/t/discourse-mobile-setup-guide-help/141759 "2020-09-22T05:09:22Z")

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Greetings, community! Where i can chech guide, for setup Discourse Mobile What server should I have? And can my site on this software be synced with a mobile application? That installation information is not enough f…

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## [Display not yet earned badges on user's profile/badge page](https://meta.discourse.org/t/display-not-yet-earned-badges-on-users-profile-badge-page/164678)

<div class="topic-metadata">

**Author:** [@soopersoo](https://meta.discourse.org/u/soopersoo)\
**Replies:** 5\
**Last updated:** [September 22, 2020, 2:17am UTC](https://meta.discourse.org/t/display-not-yet-earned-badges-on-users-profile-badge-page/164678 "2020-09-22T02:17:05Z")

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We would like to show Users the badges they have not earned yet on their profile/summary badges page, to encourage them to try for those unearned badges. Perhaps to show all badges, but grey out the not yet earned ones. …

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## [Hide Premade Groups](https://meta.discourse.org/t/hide-premade-groups/164779)

<div class="topic-metadata">

**Author:** [@Doniel\_Zoldan1](https://meta.discourse.org/u/Doniel_Zoldan1)\
**Replies:** 5\
**Last updated:** [September 22, 2020, 1:57am UTC](https://meta.discourse.org/t/hide-premade-groups/164779 "2020-09-22T01:57:20Z")

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How can I rename this group that was here already?

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## [Playing video in homepage](https://meta.discourse.org/t/playing-video-in-homepage/164675)

<div class="topic-metadata">

**Author:** [@PaulinaMX](https://meta.discourse.org/u/PaulinaMX)\
**Replies:** 3\
**Last updated:** [September 22, 2020, 1:45am UTC](https://meta.discourse.org/t/playing-video-in-homepage/164675 "2020-09-22T01:45:45Z")

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I would like someone to help me achieve this: Put an intro video in that area of ​​the homepage. Where is the autumn image, there would be the video playing. I have the video as file: https://forosmx.s3-us-west-2.…

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## [Keyboard shortcut to open composer to reply to topic](https://meta.discourse.org/t/keyboard-shortcut-to-open-composer-to-reply-to-topic/164523)

<div class="topic-metadata">

**Author:** [@seanblue](https://meta.discourse.org/u/seanblue)\
**Replies:** 12\
**Last updated:** [September 22, 2020, 1:22am UTC](https://meta.discourse.org/t/keyboard-shortcut-to-open-composer-to-reply-to-topic/164523 "2020-09-22T01:22:06Z")

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Is there a keyboard shortcut for opening the composer to reply to the current topic? Also, is there a list of all keyboard shortcuts somewhere? I’m sure there’s plenty of handy shortcuts I don’t know about.

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## [Problem with quote-reply feature](https://meta.discourse.org/t/problem-with-quote-reply-feature/164526)

<div class="topic-metadata">

**Author:** [@navarro](https://meta.discourse.org/u/navarro)\
**Replies:** 7\
**Last updated:** [September 22, 2020, 12:53am UTC](https://meta.discourse.org/t/problem-with-quote-reply-feature/164526 "2020-09-22T00:53:02Z")

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i’m using an intel core i510210u cpu at 2.11 GHz 8.00 Gb installed ram 64 bit operating system windows 10 enterprise version 1909 os build 18262.720 most recent chrome browser i’ve had a situation occur 3 times in…

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## [Which moderator approved a post](https://meta.discourse.org/t/which-moderator-approved-a-post/164226)

<div class="topic-metadata">

**Author:** [@Loki](https://meta.discourse.org/u/Loki)\
**Replies:** 6\
**Last updated:** [September 22, 2020, 12:22am UTC](https://meta.discourse.org/t/which-moderator-approved-a-post/164226 "2020-09-22T00:22:41Z")

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As a moderator/admin, is there any easy way to tell which other moderator approved a submission in a topic that requires topic-approval? The “moderation history” doesn’t show anything.

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## [Activation email not being delivered, test email working](https://meta.discourse.org/t/activation-email-not-being-delivered-test-email-working/164659)

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**Author:** [@PappaK](https://meta.discourse.org/u/PappaK)\
**Replies:** 8\
**Last updated:** [September 21, 2020, 2:57pm UTC](https://meta.discourse.org/t/activation-email-not-being-delivered-test-email-working/164659 "2020-09-21T14:57:34Z")

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Hi, I’m having a problem with the activation mail. It is being sent from what i can see in the logs, however I’m not receiving anything. When I use the discourse doctor Im receiving the mail just fine. Is there a diffe…

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## [Dark theme version that inherits light theme + overrides portions?](https://meta.discourse.org/t/dark-theme-version-that-inherits-light-theme-overrides-portions/164399)

<div class="topic-metadata">

**Author:** [@paulrudy](https://meta.discourse.org/u/paulrudy)\
**Replies:** 4\
**Last updated:** [September 21, 2020, 8:52pm UTC](https://meta.discourse.org/t/dark-theme-version-that-inherits-light-theme-overrides-portions/164399 "2020-09-21T20:52:58Z")

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Initially, I was happy with one light and one dark color scheme defined within my single theme. But there is CSS I’d like to alter specifically when the dark color scheme is in use. Is there a way to set up a dark theme…

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## [Auto-activate new users](https://meta.discourse.org/t/auto-activate-new-users/63414)

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**Author:** [@sulliops](https://meta.discourse.org/u/sulliops)\
**Replies:** 25\
**Last updated:** [September 21, 2020, 7:50pm UTC](https://meta.discourse.org/t/auto-activate-new-users/63414 "2020-09-21T19:50:45Z")

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I want to disable the requirement for new users to verify through email, mostly because my server does not have sendmail and my sendgrid account has a limited number of emails that can be sent each month. I know I proba…

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## [New users not getting welcome message](https://meta.discourse.org/t/new-users-not-getting-welcome-message/164379)

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**Author:** [@47reeds](https://meta.discourse.org/u/47reeds)\
**Replies:** 3\
**Last updated:** [September 21, 2020, 7:34pm UTC](https://meta.discourse.org/t/new-users-not-getting-welcome-message/164379 "2020-09-21T19:34:19Z")

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I’m still in bootstrap mode (slowly gaining a couple users I don’t know each day!). I preferred a welcome message over the tutorial, but I included a link to the tutorial, as well as a link to a member introduction. Bu…

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## [Page doesnt scroll right on thread with many photos](https://meta.discourse.org/t/page-doesnt-scroll-right-on-thread-with-many-photos/164555)

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**Author:** [@pest](https://meta.discourse.org/u/pest)\
**Replies:** 6\
**Last updated:** [September 21, 2020, 7:11pm UTC](https://meta.discourse.org/t/page-doesnt-scroll-right-on-thread-with-many-photos/164555 "2020-09-21T19:11:42Z")

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Hi all! I run a forum for a crypto community using discourse and I have thread for a photo competition that doesn’t scroll like it should. I suspect the photos is the cause. this is the thread: https://devaultchat.cc/t…

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## [Suggest solution to the OP?](https://meta.discourse.org/t/suggest-solution-to-the-op/64201)

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**Author:** [@watchmanmonitor](https://meta.discourse.org/u/watchmanmonitor)\
**Replies:** 6\
**Last updated:** [June 12, 2017, 7:02pm UTC](https://meta.discourse.org/t/suggest-solution-to-the-op/64201 "2017-06-12T19:02:46Z")

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So many times, the person who opens a topic in a category like Support doesn’t know to click the ellipsis and mark a post as the “solution”. It would be nice if anyone could use the “solved” checkbox as a way to easily …

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## [Discourse SSO synced login with API](https://meta.discourse.org/t/discourse-sso-synced-login-with-api/164710)

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**Author:** [@saddam](https://meta.discourse.org/u/saddam)\
**Replies:** 0\
**Last updated:** [September 21, 2020, 10:55am UTC](https://meta.discourse.org/t/discourse-sso-synced-login-with-api/164710 "2020-09-21T10:55:25Z")

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I’m having trouble in syncing login on discourse via api, I have go through many posts but didn’t get it. As mentioned in the following post https://meta.discourse.org/t/sso-synced-login-state-tips/60464 we can append t…

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## [How to adjust "no more than 3 consecutive replies are allowed"](https://meta.discourse.org/t/how-to-adjust-no-more-than-3-consecutive-replies-are-allowed/164708)

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**Author:** [@salamandea](https://meta.discourse.org/u/salamandea)\
**Replies:** 2\
**Last updated:** [September 21, 2020, 10:45am UTC](https://meta.discourse.org/t/how-to-adjust-no-more-than-3-consecutive-replies-are-allowed/164708 "2020-09-21T10:45:03Z")

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Hello everyone! I’d like to increase the number of consecutive replies that are allowed in a topic. How can I do that? Thank you very much in advance!

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## [Discourse Plugin to Add Community Activity to Homepage](https://meta.discourse.org/t/discourse-plugin-to-add-community-activity-to-homepage/164666)

<div class="topic-metadata">

**Author:** [@BaronGrivet](https://meta.discourse.org/u/BaronGrivet)\
**Replies:** 1\
**Last updated:** [September 21, 2020, 9:05am UTC](https://meta.discourse.org/t/discourse-plugin-to-add-community-activity-to-homepage/164666 "2020-09-21T09:05:21Z")

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I run a (paid) membership only community using Discourse & I’m trying to think up a better user experience for people who haven’t signed up yet. The main problem is people can’t see how active the community is until the…

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## [Determining the version from the database](https://meta.discourse.org/t/determining-the-version-from-the-database/164625)

<div class="topic-metadata">

**Author:** [@csmu](https://meta.discourse.org/u/csmu)\
**Replies:** 2\
**Last updated:** [September 21, 2020, 12:22am UTC](https://meta.discourse.org/t/determining-the-version-from-the-database/164625 "2020-09-21T00:22:45Z")

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How would you determine the current version of discourse within the database?

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## [Question about Subdomain](https://meta.discourse.org/t/question-about-subdomain/164127)

<div class="topic-metadata">

**Author:** [@Fxrce3987](https://meta.discourse.org/u/Fxrce3987)\
**Replies:** 1\
**Last updated:** [September 15, 2020, 7:34pm UTC](https://meta.discourse.org/t/question-about-subdomain/164127 "2020-09-15T19:34:22Z")

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I just got my site up and running, formatted discourse.mysite.tk but my email server Sendgrid and MailJet are not working. I set up my fxrce.tk link but it is not sending setup email verification. Can someone give me a …

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## [Deleting Default "About the \_\_\_ category" posts](https://meta.discourse.org/t/deleting-default-about-the-category-posts/164029)

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**Author:** [@MichelleBarnett](https://meta.discourse.org/u/MichelleBarnett)\
**Replies:** 2\
**Last updated:** [September 21, 2020, 12:51am UTC](https://meta.discourse.org/t/deleting-default-about-the-category-posts/164029 "2020-09-21T00:51:38Z")

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How I delete the default “About the \_\_\_ category” topics that are automatically created when you make a new category? Right now I have them archived so they aren’t visible to the public, but that just creates a lot of cl…

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## [Is newuser the same as TL0?](https://meta.discourse.org/t/is-newuser-the-same-as-tl0/164066)

<div class="topic-metadata">

**Author:** [@Mark\_Schmucker](https://meta.discourse.org/u/Mark_Schmucker)\
**Replies:** 6\
**Last updated:** [September 21, 2020, 12:35am UTC](https://meta.discourse.org/t/is-newuser-the-same-as-tl0/164066 "2020-09-21T00:35:44Z")

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This topic may be the shortest topic of all time- is newuser the same as TL0? There are a variety of admin settings, some for newuser and some for TL0. This posts suggests they are synonymous- true?

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## [Is Discourse suitable for a forum with a right-to-left language like Arabic?](https://meta.discourse.org/t/is-discourse-suitable-for-a-forum-with-a-right-to-left-language-like-arabic/164632)

<div class="topic-metadata">

**Author:** [@NightMachinary](https://meta.discourse.org/u/NightMachinary)\
**Replies:** 2\
**Last updated:** [September 21, 2020, 12:35am UTC](https://meta.discourse.org/t/is-discourse-suitable-for-a-forum-with-a-right-to-left-language-like-arabic/164632 "2020-09-21T00:35:08Z")

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If so, what config should I do after following Building a Discourse Community? Update 1: I found one Persian forum using Discourse. It can’t handle English text though:

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