# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=573

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 574

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## [Separate psql server / migrate](https://meta.discourse.org/t/separate-psql-server-migrate/163645)

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**Author:** [@joa1](https://meta.discourse.org/u/joa1)\
**Replies:** 1\
**Last updated:** [September 10, 2020, 4:17pm UTC](https://meta.discourse.org/t/separate-psql-server-migrate/163645 "2020-09-10T16:17:22Z")

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Hello! I am building a forum using docker. I’m trying to use a remote database, but I have a few questions Is it okay to use ppas (Postgres plus advanced server) ? In this guide \> Configure Discourse to use a separat…

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## [Restrict tag to select people](https://meta.discourse.org/t/restrict-tag-to-select-people/85759)

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**Author:** [@RyanK](https://meta.discourse.org/u/RyanK)\
**Replies:** 3\
**Last updated:** [April 22, 2018, 11:53pm UTC](https://meta.discourse.org/t/restrict-tag-to-select-people/85759 "2018-04-22T23:53:56Z")

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I’ve been looking around, but all of the answers seem to be for a different case. Here goes: We want to have a publicly visible tag that can only be assigned by a handful of members. Everyoene can see the tag on the p…

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## [How to local host an image](https://meta.discourse.org/t/how-to-local-host-an-image/163628)

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**Author:** [@lyseoy](https://meta.discourse.org/u/lyseoy)\
**Replies:** 5\
**Last updated:** [September 10, 2020, 3:44pm UTC](https://meta.discourse.org/t/how-to-local-host-an-image/163628 "2020-09-10T15:44:44Z")

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I’m hosting a 177kB svg background image on svgshare.com, and it takes a whopping 1.2 seconds to load. I think it would be much faster to local host, but I don’t know how. I’m guessing it’s as simple as uploading the ima…

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## [Perspective Plugin: Issues with perspective scores](https://meta.discourse.org/t/perspective-plugin-issues-with-perspective-scores/163627)

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**Author:** [@Terrapop](https://meta.discourse.org/u/Terrapop)\
**Replies:** 2\
**Last updated:** [August 18, 2020, 7:27pm UTC](https://meta.discourse.org/t/perspective-plugin-issues-with-perspective-scores/163627 "2020-08-18T19:27:54Z")

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Just installed the plugin. Don’t see any double posts issues. And it notifies me when I want to post something bad. Also the post is flagged for moderation review. However, some issues so far. a) The plugin only work…

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## [NoMethodError when I want to active the anonymous mode](https://meta.discourse.org/t/nomethoderror-when-i-want-to-active-the-anonymous-mode/163616)

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**Author:** [@CamilleRoux](https://meta.discourse.org/u/CamilleRoux)\
**Replies:** 0\
**Last updated:** [September 10, 2020, 1:32pm UTC](https://meta.discourse.org/t/nomethoderror-when-i-want-to-active-the-anonymous-mode/163616 "2020-09-10T13:32:18Z")

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Hi, I get a NoMethodError when I want to active the anonymous mode. I’m using the 2.5.1 ( 48d161e3b1 ) version of Discourse. Here is the log: Message (24 copies reported) NoMethodError (undefined method \`\<' for nil…

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## [Can’t add one site to Discourse Hub app](https://meta.discourse.org/t/can-t-add-one-site-to-discourse-hub-app/134565)

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**Author:** [@tamaracks](https://meta.discourse.org/u/tamaracks)\
**Replies:** 9\
**Last updated:** [September 10, 2020, 12:34pm UTC](https://meta.discourse.org/t/can-t-add-one-site-to-discourse-hub-app/134565 "2020-09-10T12:34:16Z")

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I can’t add http://community.webcore.co to the Discourse Hub app. Is this something disabled on their end? A bug?

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## [Can we safely post a featured link via the API?](https://meta.discourse.org/t/can-we-safely-post-a-featured-link-via-the-api/163550)

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**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 2\
**Last updated:** [September 10, 2020, 3:27am UTC](https://meta.discourse.org/t/can-we-safely-post-a-featured-link-via-the-api/163550 "2020-09-10T03:27:51Z")

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Is it possible to safely post a featured link when creating a topic via the API? Do we just send the URL as the title? What happens if it can’t fetch the required info? When doing this manually via the forum the title s…

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## [Translate and Crawler Traffic](https://meta.discourse.org/t/translate-and-crawler-traffic/163539)

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**Author:** [@yanokwa](https://meta.discourse.org/u/yanokwa)\
**Replies:** 6\
**Last updated:** [September 10, 2020, 2:25am UTC](https://meta.discourse.org/t/translate-and-crawler-traffic/163539 "2020-09-10T02:25:05Z")

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I have the plugin installed on two sites and the usage of Google Translate’s API seems to be highly correlated to crawler traffic. Does the plugin only translate posts when a user clicks the :globe\_with\_meridians:?

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## [Comparing Mail Servers](https://meta.discourse.org/t/comparing-mail-servers/163563)

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**Author:** [@Alec](https://meta.discourse.org/u/Alec)\
**Replies:** 5\
**Last updated:** [September 10, 2020, 1:29am UTC](https://meta.discourse.org/t/comparing-mail-servers/163563 "2020-09-10T01:29:57Z")

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First off I want to thank the community. Last week I moved a football forum from a site that was shutting down. Speaking as a non-techie, with no experience in any of this, the tutorials and advice on this site were bri…

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## [Various question about cleaning up an imported vbulletin](https://meta.discourse.org/t/various-question-about-cleaning-up-an-imported-vbulletin/161643)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 4\
**Last updated:** [September 9, 2020, 8:42pm UTC](https://meta.discourse.org/t/various-question-about-cleaning-up-an-imported-vbulletin/161643 "2020-09-09T20:42:12Z")

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Hi, I imported a 20 years old forum to Discourse. It has many unused or spam accounts and spam messages. I’d like to do a cleanup. I set up all my users to trust level 0. I tried to know how many users have never po…

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## [Troubleshooting Amazon AWS SES sending email via SMTP](https://meta.discourse.org/t/troubleshooting-amazon-aws-ses-sending-email-via-smtp/163100)

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**Author:** [@Richie](https://meta.discourse.org/u/Richie)\
**Replies:** 15\
**Last updated:** [September 9, 2020, 11:27pm UTC](https://meta.discourse.org/t/troubleshooting-amazon-aws-ses-sending-email-via-smtp/163100 "2020-09-09T23:27:46Z")

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I’m having trouble moving from SendGrid to Amazon SES. Could someone kindly share their settings from app.yml or confirm mine are correct? ## TODO: The SMTP mail server used to validate new accounts and send notifica…

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## [Discourse doesn't detect some android mobiles](https://meta.discourse.org/t/discourse-doesnt-detect-some-android-mobiles/163505)

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**Author:** [@sok777](https://meta.discourse.org/u/sok777)\
**Replies:** 8\
**Last updated:** [September 9, 2020, 8:52pm UTC](https://meta.discourse.org/t/discourse-doesnt-detect-some-android-mobiles/163505 "2020-09-09T20:52:04Z")

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I’ve just received a report from a user that joined and the notification and tour were overflowing. Thanks to a couple of screenshots I managed to realize that the issue is that the viewing wasn’t actually a mobile one.…

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## [Persistent nginx/discourse.conf?](https://meta.discourse.org/t/persistent-nginx-discourse-conf/85363)

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**Author:** [@ryanerwin](https://meta.discourse.org/u/ryanerwin)\
**Replies:** 5\
**Last updated:** [August 26, 2020, 8:57pm UTC](https://meta.discourse.org/t/persistent-nginx-discourse-conf/85363 "2020-08-26T20:57:12Z")

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When I’m using the current default docker install of discourse, ./launcher enter app the container, /etc/nginx/conf.d/discourse.conf contains: location / { root $public; add\_header ETag ""; # auth\_basic o…

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## [Errors with Sidekiq - emails not sending](https://meta.discourse.org/t/errors-with-sidekiq-emails-not-sending/163519)

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**Author:** [@Jane\_Macky](https://meta.discourse.org/u/Jane_Macky)\
**Replies:** 1\
**Last updated:** [September 9, 2020, 7:48pm UTC](https://meta.discourse.org/t/errors-with-sidekiq-emails-not-sending/163519 "2020-09-09T19:48:38Z")

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There are 46029 email jobs that failed. Check your app.yml and ensure that the mail server settings are correct. See the failed jobs in Sidekiq. The number of queued jobs is 663757, which is high. This could indicat…

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## [I can't see any image on my post](https://meta.discourse.org/t/i-cant-see-any-image-on-my-post/163511)

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**Author:** [@Ludovik\_Dopierala](https://meta.discourse.org/u/Ludovik_Dopierala)\
**Replies:** 5\
**Last updated:** [September 9, 2020, 6:58pm UTC](https://meta.discourse.org/t/i-cant-see-any-image-on-my-post/163511 "2020-09-09T18:58:43Z")

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Hello Who can help me ? I don’t understand why my post doesn’t show any image. Instead I can see this text for example : A sample page https://www.cmstrategies.fr/t/la-quete-du-viking-dans-coin-master/12

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## [Cannot update with voting plugin](https://meta.discourse.org/t/cannot-update-with-voting-plugin/161209)

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**Author:** [@barreeeiroo](https://meta.discourse.org/u/barreeeiroo)\
**Replies:** 5\
**Last updated:** [September 9, 2020, 5:49pm UTC](https://meta.discourse.org/t/cannot-update-with-voting-plugin/161209 "2020-09-09T17:49:13Z")

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Running ./launcher rebuild app returns the following output: I, \[2020-08-17T23:48:27.330418 #1\] INFO -- : \> cd /var/www/discourse && su discourse -c 'bundle exec rake db:migrate' 2020-08-17 23:48:33.365 UTC \[3383\] disc…

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## [Problems with two users with same name/username (but upper/lowercase)](https://meta.discourse.org/t/problems-with-two-users-with-same-name-username-but-upper-lowercase/163243)

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**Author:** [@tmomas](https://meta.discourse.org/u/tmomas)\
**Replies:** 7\
**Last updated:** [September 9, 2020, 3:59pm UTC](https://meta.discourse.org/t/problems-with-two-users-with-same-name-username-but-upper-lowercase/163243 "2020-09-09T15:59:27Z")

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Today I needed to review a posting by a new user: Please mind: This is lowercase lars We have in fact one uppercase and one lowercase lars/Lars: Problem #1: I can not get to lars’ profile When I click on lars’ …

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## [Changing a category default view from the command line](https://meta.discourse.org/t/changing-a-category-default-view-from-the-command-line/163428)

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**Author:** [@davidkingham](https://meta.discourse.org/u/davidkingham)\
**Replies:** 3\
**Last updated:** [September 9, 2020, 2:19pm UTC](https://meta.discourse.org/t/changing-a-category-default-view-from-the-command-line/163428 "2020-09-09T14:19:17Z")

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I need to change the default\_view setting for a category from the command line due to a plugin conflict. I have tried this but it’s not working, can anyone help a rails noob? Thanks! myCategory = Category.find\_by(id: 8)…

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## [Infinite redirect when adding foreign characters into Category slug](https://meta.discourse.org/t/infinite-redirect-when-adding-foreign-characters-into-category-slug/163494)

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**Author:** [@InceptionTime](https://meta.discourse.org/u/InceptionTime)\
**Replies:** 1\
**Last updated:** [September 9, 2020, 12:18pm UTC](https://meta.discourse.org/t/infinite-redirect-when-adding-foreign-characters-into-category-slug/163494 "2020-09-09T12:18:08Z")

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Hey Discourse, We have an international section on our Discourse instance and we updated the category slug as it was different from the actual name. We changed our Portuguese announcement category to “Atualizações e An…

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## [How to enable sidekiq logging?](https://meta.discourse.org/t/how-to-enable-sidekiq-logging/85896)

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**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 4\
**Last updated:** [April 22, 2018, 4:00pm UTC](https://meta.discourse.org/t/how-to-enable-sidekiq-logging/85896 "2018-04-22T16:00:12Z")

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Hi, I’m curious to see why some sidekiq jobs are failling, but I can’t find sidekiq.log in /log. How can I enable this?

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## [Imported private discussion doesn't appear in the author inbox](https://meta.discourse.org/t/imported-private-discussion-doesnt-appear-in-the-author-inbox/163252)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 4\
**Last updated:** [September 9, 2020, 6:07am UTC](https://meta.discourse.org/t/imported-private-discussion-doesnt-appear-in-the-author-inbox/163252 "2020-09-09T06:07:35Z")

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Hi, I’m trying to import private messages from a vBulletin5 database. It works, but in the author profile the discussion only appears in “sent”, not in “inbox”. On the other participant profile, the discussion correctl…

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## [When does it log "check personal message"?](https://meta.discourse.org/t/when-does-it-log-check-personal-message/162285)

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**Author:** [@longhairedboy](https://meta.discourse.org/u/longhairedboy)\
**Replies:** 6\
**Last updated:** [September 9, 2020, 5:04am UTC](https://meta.discourse.org/t/when-does-it-log-check-personal-message/162285 "2020-09-09T05:04:31Z")

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Under what circumstances, exactly, does an admin or system account trigger the “check personal message” log entry? We have found that it doesn’t only happen when an admin actually checks another user’s PMs. It also seem…

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## [Why the 301 redirects?](https://meta.discourse.org/t/why-the-301-redirects/162255)

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**Author:** [@lyseoy](https://meta.discourse.org/u/lyseoy)\
**Replies:** 3\
**Last updated:** [September 9, 2020, 1:55am UTC](https://meta.discourse.org/t/why-the-301-redirects/162255 "2020-09-09T01:55:42Z")

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Just tested the loading speed of my forum with the Pingdom Website Speed Test. The loading time is excellent, but I only get a grade C in the “Avoid URL redirects” category. I’ve not set up any redirects, so this is some…

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## [Is there a description of all sidekiq jobs somewhere?](https://meta.discourse.org/t/is-there-a-description-of-all-sidekiq-jobs-somewhere/163425)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 2\
**Last updated:** [September 9, 2020, 1:08am UTC](https://meta.discourse.org/t/is-there-a-description-of-all-sidekiq-jobs-somewhere/163425 "2020-09-09T01:08:01Z")

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All is in the title. Mostly being curious, but knowing what they do can help in some cases (example).

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## [Cons to using sub-categories?](https://meta.discourse.org/t/cons-to-using-sub-categories/163416)

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**Author:** [@thekatertot](https://meta.discourse.org/u/thekatertot)\
**Replies:** 1\
**Last updated:** [September 9, 2020, 12:23am UTC](https://meta.discourse.org/t/cons-to-using-sub-categories/163416 "2020-09-09T00:23:49Z")

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I’m reorganizing our categories - we have quite a few and I’d like to pare it down, but with all things deeply technical, there’s a lot of nuance in the posts. I thought adding more sub-categories would help me organize …

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## [API request to return a user based on their external ID](https://meta.discourse.org/t/api-request-to-return-a-user-based-on-their-external-id/163413)

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**Author:** [@rossinboulder](https://meta.discourse.org/u/rossinboulder)\
**Replies:** 2\
**Last updated:** [September 8, 2020, 8:13pm UTC](https://meta.discourse.org/t/api-request-to-return-a-user-based-on-their-external-id/163413 "2020-09-08T20:13:51Z")

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Does anyone know how can I obtain the “external\_id” for a user from the api? I added an external\_id at the sso login, but now when I query users, I do not see any “external\_id” in the user hash returned by the API. I’m…

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## [Chrome bug shows SSL certificates as invalid when they aren't](https://meta.discourse.org/t/chrome-bug-shows-ssl-certificates-as-invalid-when-they-arent/162689)

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**Author:** [@EricGT](https://meta.discourse.org/u/EricGT)\
**Replies:** 5\
**Last updated:** [September 8, 2020, 5:44pm UTC](https://meta.discourse.org/t/chrome-bug-shows-ssl-certificates-as-invalid-when-they-arent/162689 "2020-09-08T17:44:53Z")

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Repo On meta search for review.discourse.org Find topic with link using review.discourse.org, e.g. Google will be treating nofollow links differently - #10 by Roman Click on link with review.discourse.org https://rev…

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## [Activating custom CSS/HTML](https://meta.discourse.org/t/activating-custom-css-html/163369)

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**Author:** [@lyseoy](https://meta.discourse.org/u/lyseoy)\
**Replies:** 10\
**Last updated:** [September 8, 2020, 3:10pm UTC](https://meta.discourse.org/t/activating-custom-css-html/163369 "2020-09-08T15:10:45Z")

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I’ve added some custom CSS and HTML. Checked the preview, and everything looks great. Now I want to commit these changes, but how? I don’t see any commands for this, and I tried rebuilding the discourse app, but nothing…

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## [Link email about page](https://meta.discourse.org/t/link-email-about-page/85882)

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**Author:** [@Francois\_Douville](https://meta.discourse.org/u/Francois_Douville)\
**Replies:** 1\
**Last updated:** [April 22, 2018, 1:37am UTC](https://meta.discourse.org/t/link-email-about-page/85882 "2018-04-22T01:37:45Z")

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The link in the about page is not good. Instead of info@lepeuplier.ca it is https://forum.lepeuplier.ca/info@lepeuplier.ca

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## [How to sync logout with SSO or Browser session?](https://meta.discourse.org/t/how-to-sync-logout-with-sso-or-browser-session/163342)

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**Author:** [@peteratkins](https://meta.discourse.org/u/peteratkins)\
**Replies:** 3\
**Last updated:** [September 8, 2020, 1:27pm UTC](https://meta.discourse.org/t/how-to-sync-logout-with-sso-or-browser-session/163342 "2020-09-08T13:27:55Z")

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Scenario: User one starts a browser and connects to the Forum using SSO, works for a while and then closes browser. User two starts a browser on the same machine and logs into the Forum again using SSO. The process tak…

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