# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=578

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 579

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## [Port 443 of computer does not appear to be accessible](https://meta.discourse.org/t/port-443-of-computer-does-not-appear-to-be-accessible/161913)

<div class="topic-metadata">

**Author:** [@Rizwan\_Anwar](https://meta.discourse.org/u/Rizwan_Anwar)\
**Replies:** 21\
**Last updated:** [August 27, 2020, 3:40pm UTC](https://meta.discourse.org/t/port-443-of-computer-does-not-appear-to-be-accessible/161913 "2020-08-27T15:40:12Z")

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Found similar issues but none of them worked for me and my DNS IP is the same as machine public IP where I am trying to install Discourse, still getting this error.

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## [Was working perfectly, now cannot create new topic](https://meta.discourse.org/t/was-working-perfectly-now-cannot-create-new-topic/159411)

<div class="topic-metadata">

**Author:** [@invisnet](https://meta.discourse.org/u/invisnet)\
**Replies:** 11\
**Last updated:** [August 27, 2020, 2:41pm UTC](https://meta.discourse.org/t/was-working-perfectly-now-cannot-create-new-topic/159411 "2020-08-27T14:41:23Z")

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I’d love to provide more details, but unfortunately I’ve only got the least helpful error message possible to work from: There has been an error publishing this post to Discourse. Nothing in any error logs I can see …

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## [Dont send email on whisper post](https://meta.discourse.org/t/dont-send-email-on-whisper-post/162167)

<div class="topic-metadata">

**Author:** [@sdiscourse](https://meta.discourse.org/u/sdiscourse)\
**Replies:** 2\
**Last updated:** [August 27, 2020, 2:32pm UTC](https://meta.discourse.org/t/dont-send-email-on-whisper-post/162167 "2020-08-27T14:32:55Z")

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Is there way to avoid sending an email to the user1 when user2 replies with a whisper post on user1 post.

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## [How to insert current topic id to the first post](https://meta.discourse.org/t/how-to-insert-current-topic-id-to-the-first-post/162214)

<div class="topic-metadata">

**Author:** [@ddf](https://meta.discourse.org/u/ddf)\
**Replies:** 2\
**Last updated:** [August 27, 2020, 10:59am UTC](https://meta.discourse.org/t/how-to-insert-current-topic-id-to-the-first-post/162214 "2020-08-27T10:59:17Z")

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I need to embed a iframe to post, and use current topic ID as variable like this: \<iframe src="https://example.net/iframe?topicid=$"\>\</iframe\> The frame will call some API, so topic ID is required. I’m trying to get t…

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## [Email reply includes inline styles with "incoming email prefer html" site setting on](https://meta.discourse.org/t/email-reply-includes-inline-styles-with-incoming-email-prefer-html-site-setting-on/61639)

<div class="topic-metadata">

**Author:** [@mcwumbly](https://meta.discourse.org/u/mcwumbly)\
**Replies:** 14\
**Last updated:** [April 14, 2018, 10:33pm UTC](https://meta.discourse.org/t/email-reply-includes-inline-styles-with-incoming-email-prefer-html-site-setting-on/61639 "2018-04-14T22:33:35Z")

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We have had the Site Setting “incoming email prefer html” turned on for the past year. It’s been working great, but yesterday, an email reply from a user came in with a bunch of inline styles showing up: a {word-wrap:n…

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## [I would like to have to enter a date of birth when registering](https://meta.discourse.org/t/i-would-like-to-have-to-enter-a-date-of-birth-when-registering/162217)

<div class="topic-metadata">

**Author:** [@Manuel1986](https://meta.discourse.org/u/Manuel1986)\
**Replies:** 1\
**Last updated:** [August 27, 2020, 10:16am UTC](https://meta.discourse.org/t/i-would-like-to-have-to-enter-a-date-of-birth-when-registering/162217 "2020-08-27T10:16:44Z")

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I would like to have to enter a date of birth when registering But I found nothing in the user fields that could be used there

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## [How can I add another button imprint, as this is mandatory in Germany / EU](https://meta.discourse.org/t/how-can-i-add-another-button-imprint-as-this-is-mandatory-in-germany-eu/162220)

<div class="topic-metadata">

**Author:** [@Manuel1986](https://meta.discourse.org/u/Manuel1986)\
**Replies:** 1\
**Last updated:** [August 27, 2020, 10:14am UTC](https://meta.discourse.org/t/how-can-i-add-another-button-imprint-as-this-is-mandatory-in-germany-eu/162220 "2020-08-27T10:14:49Z")

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how can I add another button imprint, as this is mandatory in Germany / EU https://schlauti.eu/tos Sory I’m not that good at writing English

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## [404 not found when embedding comments](https://meta.discourse.org/t/404-not-found-when-embedding-comments/162026)

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**Author:** [@jamiep](https://meta.discourse.org/u/jamiep)\
**Replies:** 9\
**Last updated:** [August 27, 2020, 9:37am UTC](https://meta.discourse.org/t/404-not-found-when-embedding-comments/162026 "2020-08-27T09:37:48Z")

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I’m new with Discourse and I can’t figure out why I’m getting 404 error status messages when trying to load comments on my Ghost blog.

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## [Discourse SMTP not receiving mails?](https://meta.discourse.org/t/discourse-smtp-not-receiving-mails/162143)

<div class="topic-metadata">

**Author:** [@ViruzDevil](https://meta.discourse.org/u/ViruzDevil)\
**Replies:** 8\
**Last updated:** [August 27, 2020, 6:14am UTC](https://meta.discourse.org/t/discourse-smtp-not-receiving-mails/162143 "2020-08-27T06:14:06Z")

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Hello folks 2 days of trying and configuring mail on my forum always failed :pensive: so i come here, my problem is my test mail is sent but not receiving how to fix? waited 8 hours did not received mail :frowning: …

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## [“Math Processing Error”](https://meta.discourse.org/t/math-processing-error/253650)

<div class="topic-metadata">

**Author:** [@Stileex](https://meta.discourse.org/u/Stileex)\
**Replies:** 2\
**Last updated:** [August 27, 2020, 5:42am UTC](https://meta.discourse.org/t/math-processing-error/253650 "2020-08-27T05:42:31Z")

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Hi ! First of all, thank you for that great plugin :slight\_smile: I encounter an issue which happens from time to time: The error message is “Math Processing Error”. If I reload the page, the error message disappe…

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## [Adding existing (and inviting new) users to a group](https://meta.discourse.org/t/adding-existing-and-inviting-new-users-to-a-group/161880)

<div class="topic-metadata">

**Author:** [@BenLeong](https://meta.discourse.org/u/BenLeong)\
**Replies:** 6\
**Last updated:** [August 27, 2020, 1:55am UTC](https://meta.discourse.org/t/adding-existing-and-inviting-new-users-to-a-group/161880 "2020-08-27T01:55:12Z")

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I have a specific use case that I’d like to know if there’s an easier way to do it. Not all of our users (via our SSO) have active forum accounts We regularly need to add users to a forum group, for access to a private…

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## [Blank website after update](https://meta.discourse.org/t/blank-website-after-update/161759)

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**Author:** [@CamilleRoux](https://meta.discourse.org/u/CamilleRoux)\
**Replies:** 14\
**Last updated:** [August 26, 2020, 10:40pm UTC](https://meta.discourse.org/t/blank-website-after-update/161759 "2020-08-26T22:40:06Z")

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Hi, I just updated our Discourse Forum and it’s now blank (homepage and admin). The HTML looks OK, RSS are working. I found JS errors due to our theme. Can the problem come from here? How can I fix that? Can I modif…

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## [No email with a user activation link arrives at our forum](https://meta.discourse.org/t/no-email-with-a-user-activation-link-arrives-at-our-forum/162149)

<div class="topic-metadata">

**Author:** [@Manuel1986](https://meta.discourse.org/u/Manuel1986)\
**Replies:** 1\
**Last updated:** [August 26, 2020, 8:39pm UTC](https://meta.discourse.org/t/no-email-with-a-user-activation-link-arrives-at-our-forum/162149 "2020-08-26T20:39:29Z")

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No email with a user activation link arrives at our forum error Jobs::HandledExceptionWrapper: Wrapped Net::SMTPUnknownError: could not get 3xx (421: 421 Domain sandboxd79f793f865d4dc399fae53020e4c4e5.mailgun.org is no…

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## [Mute tag in settings seems to be broken? The muted tag topics still show up in the /latest](https://meta.discourse.org/t/mute-tag-in-settings-seems-to-be-broken-the-muted-tag-topics-still-show-up-in-the-latest/159893)

<div class="topic-metadata">

**Author:** [@Moksh](https://meta.discourse.org/u/Moksh)\
**Replies:** 16\
**Last updated:** [August 26, 2020, 8:49pm UTC](https://meta.discourse.org/t/mute-tag-in-settings-seems-to-be-broken-the-muted-tag-topics-still-show-up-in-the-latest/159893 "2020-08-26T20:49:05Z")

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The “default tags muted” setting together with “remove muted tags from latest” doesn’t seem to work. The users can still view the muted tag topic in the /latest. Could anyone pls check and confirm if this is broken?

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## [Help Wiping all Posts from a Forum](https://meta.discourse.org/t/help-wiping-all-posts-from-a-forum/46367)

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**Author:** [@SBrodie](https://meta.discourse.org/u/SBrodie)\
**Replies:** 18\
**Last updated:** [August 26, 2020, 7:58pm UTC](https://meta.discourse.org/t/help-wiping-all-posts-from-a-forum/46367 "2020-08-26T19:58:24Z")

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Hi folks, One of the Discourse sites that I operate is preparing to undergo a re-launch, and due to the large amount of inactivity on the forum, and the type of posts that have been made in the last year or so, I’d like…

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## [Are server management services worth it?](https://meta.discourse.org/t/are-server-management-services-worth-it/161843)

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**Author:** [@Bill](https://meta.discourse.org/u/Bill)\
**Replies:** 3\
**Last updated:** [August 26, 2020, 6:58pm UTC](https://meta.discourse.org/t/are-server-management-services-worth-it/161843 "2020-08-26T18:58:38Z")

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I was wondering if people here use server management services like Cloudways for their Discourse websites? I’m not sure what the correct term for these types of services is, but they help you to manage your cloud server …

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## [Restore from old multisite installation failing](https://meta.discourse.org/t/restore-from-old-multisite-installation-failing/162068)

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**Author:** [@Stephen](https://meta.discourse.org/u/Stephen)\
**Replies:** 6\
**Last updated:** [August 26, 2020, 5:07pm UTC](https://meta.discourse.org/t/restore-from-old-multisite-installation-failing/162068 "2020-08-26T17:07:44Z")

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Has something changed in the restore process which would affect backups from multisite environments? Attempted to move a site between servers today. Old server was a multisite install, with nginx in front handling HTTPS…

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## [How to give user's shield badge without giving mod](https://meta.discourse.org/t/how-to-give-users-shield-badge-without-giving-mod/161954)

<div class="topic-metadata">

**Author:** [@tristenturner101](https://meta.discourse.org/u/tristenturner101)\
**Replies:** 7\
**Last updated:** [August 26, 2020, 2:01pm UTC](https://meta.discourse.org/t/how-to-give-users-shield-badge-without-giving-mod/161954 "2020-08-26T14:01:39Z")

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I’ve been trying to edit the css to give non-moderators the shield badge. How do I do this? My use case is that I have trial mods which get leader permissions so I want to give them the shield without giving them mod

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## [Setting up both Discourse and WordPress together?](https://meta.discourse.org/t/setting-up-both-discourse-and-wordpress-together/162121)

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**Author:** [@LisaMay](https://meta.discourse.org/u/LisaMay)\
**Replies:** 3\
**Last updated:** [August 26, 2020, 12:36pm UTC](https://meta.discourse.org/t/setting-up-both-discourse-and-wordpress-together/162121 "2020-08-26T12:36:11Z")

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Hi! I need to make a forum like forums.paddling.com. Yes, I checked they are using Discourse. Actually, I have a WordPress site which has shared hosting from Hostinger. I need to know how I can integrate it with Discour…

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## [Password reset not working for Discourse 2.6.0.beta2](https://meta.discourse.org/t/password-reset-not-working-for-discourse-2-6-0-beta2/162058)

<div class="topic-metadata">

**Author:** [@ekazevitzh](https://meta.discourse.org/u/ekazevitzh)\
**Replies:** 10\
**Last updated:** [August 26, 2020, 11:43am UTC](https://meta.discourse.org/t/password-reset-not-working-for-discourse-2-6-0-beta2/162058 "2020-08-26T11:43:14Z")

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Hi all! I use Discourse 2.6.0.beta2 Docker installation behind a Nginx proxy. Unfortunatelly users cannot reset their passwords. An email with a link is comming, but the link seems to be broken no matter how fast you wi…

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## [Adding bulk categories](https://meta.discourse.org/t/adding-bulk-categories/161823)

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**Author:** [@SpaceIgniter](https://meta.discourse.org/u/SpaceIgniter)\
**Replies:** 5\
**Last updated:** [August 26, 2020, 10:15am UTC](https://meta.discourse.org/t/adding-bulk-categories/161823 "2020-08-26T10:15:37Z")

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Hi, I’m a new Discourse user. My installation is running fine, with no issues so far. The type of community I am building requires a large set of categories/topics. There’s quite a few categories I need to add and do…

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## [Tombstone directory not getting cleaned up for images](https://meta.discourse.org/t/tombstone-directory-not-getting-cleaned-up-for-images/106575)

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**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 16\
**Last updated:** [August 22, 2020, 5:04pm UTC](https://meta.discourse.org/t/tombstone-directory-not-getting-cleaned-up-for-images/106575 "2020-08-22T17:04:27Z")

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I’m not sure I understand correctly how the tombstone cleanup process works. It’s somewhat urgent as my disk is filling up rapidly as we’re reprocessing all our images. We have a lot of them, so this generates many tombs…

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## [Bulk import users without verification](https://meta.discourse.org/t/bulk-import-users-without-verification/162073)

<div class="topic-metadata">

**Author:** [@Jazz\_FA](https://meta.discourse.org/u/Jazz_FA)\
**Replies:** 2\
**Last updated:** [August 26, 2020, 10:10am UTC](https://meta.discourse.org/t/bulk-import-users-without-verification/162073 "2020-08-26T10:10:30Z")

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Hi all, hoping you can help with this. We currently have a large set of users on mattermost and we would like to import these as users into our Discourse forum without requiring the users to accept an invite via email. …

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## [Insert date/time tool, \\T\\Z is zz](https://meta.discourse.org/t/insert-date-time-tool-t-z-is-zz/161982)

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**Author:** [@MichelleBasey](https://meta.discourse.org/u/MichelleBasey)\
**Replies:** 7\
**Last updated:** [August 26, 2020, 9:43am UTC](https://meta.discourse.org/t/insert-date-time-tool-t-z-is-zz/161982 "2020-08-26T09:43:09Z")

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editor window open calendar tool using button above Advanced Mode instructions say to use \\T\\Z to display the time zone here’s what actually happens: LLLL \\T\\Z gives you: Tuesday, August 25, 1987 1:00 AM TZ (UTC) L…

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## [Hangs discourse and discourse restore FAILED](https://meta.discourse.org/t/hangs-discourse-and-discourse-restore-failed/161248)

<div class="topic-metadata">

**Author:** [@Dev\_Work](https://meta.discourse.org/u/Dev_Work)\
**Replies:** 24\
**Last updated:** [August 26, 2020, 8:40am UTC](https://meta.discourse.org/t/hangs-discourse-and-discourse-restore-failed/161248 "2020-08-26T08:40:39Z")

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I run the command ./launcher rebuild app redis is now ready to exit, bye bye ... hangs discourse - 40min, stop ctrl + c It is loading all time. As result we did not create new container, could you explain what kin…

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## [Custom Badges Sorting](https://meta.discourse.org/t/custom-badges-sorting/161951)

<div class="topic-metadata">

**Author:** [@ArcticF0xx](https://meta.discourse.org/u/ArcticF0xx)\
**Replies:** 0\
**Last updated:** [August 24, 2020, 10:45pm UTC](https://meta.discourse.org/t/custom-badges-sorting/161951 "2020-08-24T22:45:55Z")

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Is there a way to move custom badges to the top of the badges page? Navigation page: Settings \> Badges

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## [\[Solved\] Discourse not running any more after update to 2.6.0.beta2](https://meta.discourse.org/t/solved-discourse-not-running-any-more-after-update-to-2-6-0-beta2/161796)

<div class="topic-metadata">

**Author:** [@TBauer](https://meta.discourse.org/u/TBauer)\
**Replies:** 7\
**Last updated:** [August 23, 2020, 2:34pm UTC](https://meta.discourse.org/t/solved-discourse-not-running-any-more-after-update-to-2-6-0-beta2/161796 "2020-08-23T14:34:28Z")

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Hello, I tried to install the 2.6.0.beta2 update yesterday via SSH. The update itself runs without problems. I also read the information, that the update can take a long time. But after a day, it should work again. I al…

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## [Require Error with Import Script](https://meta.discourse.org/t/require-error-with-import-script/162012)

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**Author:** [@markcarey](https://meta.discourse.org/u/markcarey)\
**Replies:** 3\
**Last updated:** [August 25, 2020, 6:13pm UTC](https://meta.discourse.org/t/require-error-with-import-script/162012 "2020-08-25T18:13:20Z")

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Apologies for the Ruby noob question, as I have just abandoned my nodeJS import notions and trying to use modified Ruby import\_script instead. I am getting the following require: cannot load such file -- rb-inotify err…

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## [UPGRADE OF POSTGRES FAILED - I've tried everything](https://meta.discourse.org/t/upgrade-of-postgres-failed-ive-tried-everything/161914)

<div class="topic-metadata">

**Author:** [@jameshahnii](https://meta.discourse.org/u/jameshahnii)\
**Replies:** 17\
**Last updated:** [August 25, 2020, 2:14pm UTC](https://meta.discourse.org/t/upgrade-of-postgres-failed-ive-tried-everything/161914 "2020-08-25T14:14:31Z")

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Hello, site is suddenly stuck at Welcome to nginx! so debugging and running into these errors. Success. You can now start the database server using: pg\_ctlcluster 10 main start Warning: The selected stats\_temp\_dir…

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## [Sidekiq, using elasticache, not processing queued jobs since discourse upgrade](https://meta.discourse.org/t/sidekiq-using-elasticache-not-processing-queued-jobs-since-discourse-upgrade/161897)

<div class="topic-metadata">

**Author:** [@aperez](https://meta.discourse.org/u/aperez)\
**Replies:** 4\
**Last updated:** [August 25, 2020, 11:58am UTC](https://meta.discourse.org/t/sidekiq-using-elasticache-not-processing-queued-jobs-since-discourse-upgrade/161897 "2020-08-25T11:58:56Z")

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I recently upgraded my docker instance of discourse running in an ubuntu ec2. I used launcher rebuild for the upgrade. I previously had version 2.4.0 and I upgraded to 2.6.0.beta1 (I also upgraded again to 2.6.0.beta2). …

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