# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=586

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 587

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## ["Reply by email" is not posting the reply when a user replies by email](https://meta.discourse.org/t/reply-by-email-is-not-posting-the-reply-when-a-user-replies-by-email/159995)

<div class="topic-metadata">

**Author:** [@Froyo](https://meta.discourse.org/u/Froyo)\
**Replies:** 1\
**Last updated:** [August 6, 2020, 10:53am UTC](https://meta.discourse.org/t/reply-by-email-is-not-posting-the-reply-when-a-user-replies-by-email/159995 "2020-08-06T10:53:58Z")

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Hello I am trying to setup reply by email, as far everything works except when you reply that thread via email it does not post in the thread. I am using my own custom mail server using iredmail. I am not sure how to dia…

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## [Google docs onebox gem requires a "published" document](https://meta.discourse.org/t/google-docs-onebox-gem-requires-a-published-document/33649)

<div class="topic-metadata">

**Author:** [@downey](https://meta.discourse.org/u/downey)\
**Replies:** 32\
**Last updated:** [August 6, 2020, 8:30am UTC](https://meta.discourse.org/t/google-docs-onebox-gem-requires-a-published-document/33649 "2020-08-06T08:30:48Z")

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Embedding a Google document via the onebox gem seems to be broken. All that displays is a blank placeholder. When trying new posts, I get the following error in the console: Load denied by X-Frame-Options: (Google Doc …

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## [Moderators do not get Email notifications](https://meta.discourse.org/t/moderators-do-not-get-email-notifications/159792)

<div class="topic-metadata">

**Author:** [@Monika\_Gupta](https://meta.discourse.org/u/Monika_Gupta)\
**Replies:** 5\
**Last updated:** [August 6, 2020, 7:19am UTC](https://meta.discourse.org/t/moderators-do-not-get-email-notifications/159792 "2020-08-06T07:19:05Z")

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Hi, I am the admin & I get notifications whenever our customer’s post or comment on our articles but the moderators do not get emails for the same. I’ve to notify them every time to reply to them. Kindly help.

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## [Setting up bounced emails with Elastic Email](https://meta.discourse.org/t/setting-up-bounced-emails-with-elastic-email/159959)

<div class="topic-metadata">

**Author:** [@Wedgebert](https://meta.discourse.org/u/Wedgebert)\
**Replies:** 1\
**Last updated:** [August 6, 2020, 6:32am UTC](https://meta.discourse.org/t/setting-up-bounced-emails-with-elastic-email/159959 "2020-08-06T06:32:23Z")

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I’ve seen a few posts from a couple of years ago regarding this, but no resolution or activity since. Does anyone know how, if it’s even possible, to configure Elastic Email so that we can see bounced emails in the admi…

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## [How To Allow Certain HTML tags in Customization](https://meta.discourse.org/t/how-to-allow-certain-html-tags-in-customization/83592)

<div class="topic-metadata">

**Author:** [@yyhmsg](https://meta.discourse.org/u/yyhmsg)\
**Replies:** 15\
**Last updated:** [August 6, 2020, 5:52am UTC](https://meta.discourse.org/t/how-to-allow-certain-html-tags-in-customization/83592 "2020-08-06T05:52:00Z")

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I’m trying to add the google custom search engine to the header of our discourse forum. I put in the javascript to the head tag and then in the body there is something like \<gcse:search linkTarget="\_self"\>\</gcse:search\> …

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## [How to backup Discourse when The backup has failed?](https://meta.discourse.org/t/how-to-backup-discourse-when-the-backup-has-failed/159834)

<div class="topic-metadata">

**Author:** [@pauln](https://meta.discourse.org/u/pauln)\
**Replies:** 8\
**Last updated:** [August 5, 2020, 9:40pm UTC](https://meta.discourse.org/t/how-to-backup-discourse-when-the-backup-has-failed/159834 "2020-08-05T21:40:27Z")

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Hi guys, how can I backup Discourse when the backup has failed. \[2020-08-04 23:22:28\] Marking backup as running... \[2020-08-04 23:22:28\] Making sure '/var/www/discourse/tmp/backups/default/2020-08-04-232228' exists..…

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## [How can I publish comments on wiki articles to Discourse](https://meta.discourse.org/t/how-can-i-publish-comments-on-wiki-articles-to-discourse/159826)

<div class="topic-metadata">

**Author:** [@billnew](https://meta.discourse.org/u/billnew)\
**Replies:** 15\
**Last updated:** [August 5, 2020, 8:46pm UTC](https://meta.discourse.org/t/how-can-i-publish-comments-on-wiki-articles-to-discourse/159826 "2020-08-05T20:46:57Z")

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I’ve set up the plugin to publish blog posts from my site, and no problems. And it was willing to publish whole pages to Discourse, if I select pages in the post-type box. What about articles from a wiki that I have inst…

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## [AdSense Responsive Ads](https://meta.discourse.org/t/adsense-responsive-ads/63991)

<div class="topic-metadata">

**Author:** [@neil](https://meta.discourse.org/u/neil)\
**Replies:** 31\
**Last updated:** [August 5, 2020, 7:01pm UTC](https://meta.discourse.org/t/adsense-responsive-ads/63991 "2020-08-05T19:01:50Z")

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:warning: IF YOU ARE RUNNING AN AD BLOCKER RIGHT NOW YOU WILL HAVE A VERY BAD TIME TRYING TO SET THIS UP! TURN IT OFF BEFORE PROCEEDING DOWN THIS PATH! You’ve been warned. :dragon: Google AdSense offers the option to …

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## [Giving delete permission to a user for a specific category](https://meta.discourse.org/t/giving-delete-permission-to-a-user-for-a-specific-category/153360)

<div class="topic-metadata">

**Author:** [@charleswalter](https://meta.discourse.org/u/charleswalter)\
**Replies:** 3\
**Last updated:** [August 5, 2020, 4:44pm UTC](https://meta.discourse.org/t/giving-delete-permission-to-a-user-for-a-specific-category/153360 "2020-08-05T16:44:23Z")

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Hi. I know how to assign basic flag reviews for a category to a group and assign users to this group. But is there a way to give the group / user permission to delete topics in the category?

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## [Grant Admin or Moderator over select topics or categories?](https://meta.discourse.org/t/grant-admin-or-moderator-over-select-topics-or-categories/29438)

<div class="topic-metadata">

**Author:** [@Ethosyde](https://meta.discourse.org/u/Ethosyde)\
**Replies:** 2\
**Last updated:** [August 5, 2020, 4:22pm UTC](https://meta.discourse.org/t/grant-admin-or-moderator-over-select-topics-or-categories/29438 "2020-08-05T16:22:05Z")

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Is there a way to Grant Admin or Moderator over select topics or categories? I want people to have admin or mod over sections in my forums but not the entire forum. Is that possible?

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## [Category moderator powers?](https://meta.discourse.org/t/category-moderator-powers/129229)

<div class="topic-metadata">

**Author:** [@ondrej](https://meta.discourse.org/u/ondrej)\
**Replies:** 4\
**Last updated:** [August 5, 2020, 4:19pm UTC](https://meta.discourse.org/t/category-moderator-powers/129229 "2020-08-05T16:19:52Z")

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Hello, What powers does a category moderator have? Thanks

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## [Post Install Email Issues](https://meta.discourse.org/t/post-install-email-issues/159851)

<div class="topic-metadata">

**Author:** [@TUNCasiesruocsid](https://meta.discourse.org/u/TUNCasiesruocsid)\
**Replies:** 2\
**Last updated:** [August 5, 2020, 3:35pm UTC](https://meta.discourse.org/t/post-install-email-issues/159851 "2020-08-05T15:35:58Z")

</div>

I don’t really fancy giving malign my credit card info, so I’m trying to set up a discourse install with Sendgrid. So far, I have completed the install, but email fails, so I can’t actually make an admin account. I cre…

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## [Keep Custom HTML/CSS when Updating Theme Components](https://meta.discourse.org/t/keep-custom-html-css-when-updating-theme-components/159918)

<div class="topic-metadata">

**Author:** [@AntiMetaman](https://meta.discourse.org/u/AntiMetaman)\
**Replies:** 1\
**Last updated:** [August 5, 2020, 2:20pm UTC](https://meta.discourse.org/t/keep-custom-html-css-when-updating-theme-components/159918 "2020-08-05T14:20:17Z")

</div>

Hi, I have a lot of custom css in some of my theme components. Is there an easy way to update theme components without having all my custom css being wiped?

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## [Adopting SAML with an existing user base](https://meta.discourse.org/t/adopting-saml-with-an-existing-user-base/159258)

<div class="topic-metadata">

**Author:** [@aleber](https://meta.discourse.org/u/aleber)\
**Replies:** 5\
**Last updated:** [August 5, 2020, 1:29pm UTC](https://meta.discourse.org/t/adopting-saml-with-an-existing-user-base/159258 "2020-08-05T13:29:33Z")

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My current installation of Discourse has the registration of new users disabled and the login is done through the LDAP plugin ( GitHub - jonmbake/discourse-ldap-auth: Discourse plugin to enable LDAP/Active Directory auth…

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## [Data explorer query to alert moderators when phone numbers are posted in private messages](https://meta.discourse.org/t/data-explorer-query-to-alert-moderators-when-phone-numbers-are-posted-in-private-messages/159777)

<div class="topic-metadata">

**Author:** [@jrgong](https://meta.discourse.org/u/jrgong)\
**Replies:** 12\
**Last updated:** [August 5, 2020, 11:47am UTC](https://meta.discourse.org/t/data-explorer-query-to-alert-moderators-when-phone-numbers-are-posted-in-private-messages/159777 "2020-08-05T11:47:31Z")

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What would you like done? Hey guys Since we run our forum on an anonymous basis, we would like to protect our members’ privacy. For such we would like to implement a data explorer query that warns moderators whenever …

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## [Users' avatars disappeared](https://meta.discourse.org/t/users-avatars-disappeared/159771)

<div class="topic-metadata">

**Author:** [@Vasiliy](https://meta.discourse.org/u/Vasiliy)\
**Replies:** 8\
**Last updated:** [August 5, 2020, 9:48am UTC](https://meta.discourse.org/t/users-avatars-disappeared/159771 "2020-08-05T09:48:04Z")

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I’m preparing a new forum for launch. Self-hosted Discourse (2.6.0.beta1) on DigitalOcean (btw, I’m still amazed that you give this gem away for free). Everything worked great and all users (including myself) had avatars…

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## [Missing custom header link icon after update](https://meta.discourse.org/t/missing-custom-header-link-icon-after-update/159800)

<div class="topic-metadata">

**Author:** [@dylanh724](https://meta.discourse.org/u/dylanh724)\
**Replies:** 3\
**Last updated:** [August 5, 2020, 2:30am UTC](https://meta.discourse.org/t/missing-custom-header-link-icon-after-update/159800 "2020-08-05T02:30:18Z")

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d, discord.gg/someLink, https://discord.gg/someLink, vdm, blank, keep (Right position) If I inspect the code, I can see class="fa d-icon d-icon-discord svg-icon svg-node" trying to show. Favicon issue? You can see …

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## [Importing from Buddypress to Discourse](https://meta.discourse.org/t/importing-from-buddypress-to-discourse/159835)

<div class="topic-metadata">

**Author:** [@zainybrainy](https://meta.discourse.org/u/zainybrainy)\
**Replies:** 1\
**Last updated:** [August 5, 2020, 1:02am UTC](https://meta.discourse.org/t/importing-from-buddypress-to-discourse/159835 "2020-08-05T01:02:14Z")

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Hi, i have a buddypress-based forum that i’d like to migrate over to discourse. I noticed that a script does not exist here: discourse/script/import\_scripts at main · discourse/discourse · GitHub How would i go about mo…

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## [Patreon reward group users got wiped out](https://meta.discourse.org/t/patreon-reward-group-users-got-wiped-out/159650)

<div class="topic-metadata">

**Author:** [@TURBODRIVER](https://meta.discourse.org/u/TURBODRIVER)\
**Replies:** 5\
**Last updated:** [August 4, 2020, 9:56pm UTC](https://meta.discourse.org/t/patreon-reward-group-users-got-wiped-out/159650 "2020-08-04T21:56:33Z")

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Hey! On my small community Discourse integrated with Patreon, I have around 900 people and the majority of them are users who pledged, as the only way to access the forum is by doing so. I’m happily running the forum for…

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## [Make Categories Unlisted](https://meta.discourse.org/t/make-categories-unlisted/159830)

<div class="topic-metadata">

**Author:** [@MichelleBarnett](https://meta.discourse.org/u/MichelleBarnett)\
**Replies:** 1\
**Last updated:** [August 4, 2020, 9:27pm UTC](https://meta.discourse.org/t/make-categories-unlisted/159830 "2020-08-04T21:27:54Z")

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Is there a way to make categories/ subcategories unlisted or hide them for later use without deleting them?

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## [Setup Discourse Url](https://meta.discourse.org/t/setup-discourse-url/159740)

<div class="topic-metadata">

**Author:** [@Arnab\_L](https://meta.discourse.org/u/Arnab_L)\
**Replies:** 5\
**Last updated:** [August 4, 2020, 8:44pm UTC](https://meta.discourse.org/t/setup-discourse-url/159740 "2020-08-04T20:44:40Z")

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May in know how to setup discourse Url in WordPress I have put the URL https://gietest.assiduusinc.com/discourse but it’s not working any forum. how can I set up URL please let me know.

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## [200 unique visitors / day - requirements](https://meta.discourse.org/t/200-unique-visitors-day-requirements/141295)

<div class="topic-metadata">

**Author:** [@SSebastian](https://meta.discourse.org/u/SSebastian)\
**Replies:** 5\
**Last updated:** [August 4, 2020, 8:17pm UTC](https://meta.discourse.org/t/200-unique-visitors-day-requirements/141295 "2020-08-04T20:17:00Z")

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Hi ! I have one small question: how many ram need for aprox. 200/250 visitors / day ? I need concret answers. Thanks !

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## [Free hosts to install Discourse](https://meta.discourse.org/t/free-hosts-to-install-discourse/159639)

<div class="topic-metadata">

**Author:** [@CorruptBlu](https://meta.discourse.org/u/CorruptBlu)\
**Replies:** 6\
**Last updated:** [August 4, 2020, 8:09pm UTC](https://meta.discourse.org/t/free-hosts-to-install-discourse/159639 "2020-08-04T20:09:00Z")

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I know about self-hosting, but are there any other ways to host the Discourse install?

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## [SSO Isnt working for me](https://meta.discourse.org/t/sso-isnt-working-for-me/159807)

<div class="topic-metadata">

**Author:** [@jakedev](https://meta.discourse.org/u/jakedev)\
**Replies:** 1\
**Last updated:** [August 4, 2020, 7:52pm UTC](https://meta.discourse.org/t/sso-isnt-working-for-me/159807 "2020-08-04T19:52:03Z")

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I am having problems with my SSO, It says no external\_Id. PHP: \<?php $user = $\_SESSION\['username'\]; try { $handler = new PDO('mysql:host=localhost;dbname=removed', 'removed', 'removed'); $handler-\>…

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## [How to exclude draft posts from email summaries?](https://meta.discourse.org/t/how-to-exclude-draft-posts-from-email-summaries/159518)

<div class="topic-metadata">

**Author:** [@Ed\_Bobkov](https://meta.discourse.org/u/Ed_Bobkov)\
**Replies:** 4\
**Last updated:** [August 4, 2020, 5:37pm UTC](https://meta.discourse.org/t/how-to-exclude-draft-posts-from-email-summaries/159518 "2020-08-04T17:37:07Z")

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I created a draft post in a “Shared drafts” category. The post was scheduled to post in a future. But this post was included in email summary. Any ideas how to fix it?

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## [Trouble changing Header font in Brand Header Theme](https://meta.discourse.org/t/trouble-changing-header-font-in-brand-header-theme/159697)

<div class="topic-metadata">

**Author:** [@Daniel\_Wallace](https://meta.discourse.org/u/Daniel_Wallace)\
**Replies:** 4\
**Last updated:** [August 4, 2020, 4:22pm UTC](https://meta.discourse.org/t/trouble-changing-header-font-in-brand-header-theme/159697 "2020-08-04T16:22:08Z")

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I installed the Brand Header Theme Component. It looks great! Now I want to change the title text to my brand font, which is Harman Sans. I uploaded the font itself. When I try to change the CSS, I seem to break the te…

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## [Is there a way to see the number of watchers for a category?](https://meta.discourse.org/t/is-there-a-way-to-see-the-number-of-watchers-for-a-category/159696)

<div class="topic-metadata">

**Author:** [@redwolves](https://meta.discourse.org/u/redwolves)\
**Replies:** 3\
**Last updated:** [August 4, 2020, 4:00pm UTC](https://meta.discourse.org/t/is-there-a-way-to-see-the-number-of-watchers-for-a-category/159696 "2020-08-04T16:00:08Z")

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We’re using categories as a way to stay up to date on certain topics and we are encouraging our users to subscribe/watch the category so they get the information in their email fast. We want to measure the success of th…

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## [Discourse not serving pages](https://meta.discourse.org/t/discourse-not-serving-pages/159578)

<div class="topic-metadata">

**Author:** [@titusc](https://meta.discourse.org/u/titusc)\
**Replies:** 25\
**Last updated:** [August 4, 2020, 12:24pm UTC](https://meta.discourse.org/t/discourse-not-serving-pages/159578 "2020-08-04T12:24:41Z")

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I am having some issues running Discourse after installation. Per the following page once I have run the discourse-setup script I should be able to browse to the URL configured. Apparently I have to call the following …

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## [How to add the footer for anonymous users like Discourse Meta?](https://meta.discourse.org/t/how-to-add-the-footer-for-anonymous-users-like-discourse-meta/159753)

<div class="topic-metadata">

**Author:** [@booleanbalaji](https://meta.discourse.org/u/booleanbalaji)\
**Replies:** 5\
**Last updated:** [August 4, 2020, 9:06am UTC](https://meta.discourse.org/t/how-to-add-the-footer-for-anonymous-users-like-discourse-meta/159753 "2020-08-04T09:06:06Z")

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Hey folks! We’re trying to improve the visit to signup ratio for a community, and one of the solutions was adding a footer at the bottom of topics, prompting users to signup. I really love the one used by this community…

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## [Topic Count Per User for Custom Date?](https://meta.discourse.org/t/topic-count-per-user-for-custom-date/159747)

<div class="topic-metadata">

**Author:** [@jidetheblogger](https://meta.discourse.org/u/jidetheblogger)\
**Replies:** 1\
**Last updated:** [August 4, 2020, 8:18am UTC](https://meta.discourse.org/t/topic-count-per-user-for-custom-date/159747 "2020-08-04T08:18:24Z")

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Pls, how can I view topic count per user for a custom date? I checked and discovered that I can’t set a custom date range. For example, I am unable to view the topic count per user, so far for this month (August 1- Aug…

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