# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=591

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 592

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## [Can we add og:image size metatag?](https://meta.discourse.org/t/can-we-add-og-image-size-metatag/158654)

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**Author:** [@satonotdead](https://meta.discourse.org/u/satonotdead)\
**Replies:** 1\
**Last updated:** [July 24, 2020, 2:38am UTC](https://meta.discourse.org/t/can-we-add-og-image-size-metatag/158654 "2020-07-24T02:38:35Z")

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I want to use square og:image but I can’t select the size from admin panel. I see that FB stretch the image in 3:1 and I want to use a 1:1 to prevent that bad stretching. Thanks for your time.

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## [Do the webinars take place on Discourse?](https://meta.discourse.org/t/do-the-webinars-take-place-on-discourse/297587)

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**Author:** [@JQ331](https://meta.discourse.org/u/JQ331)\
**Replies:** 1\
**Last updated:** [July 24, 2020, 1:01am UTC](https://meta.discourse.org/t/do-the-webinars-take-place-on-discourse/297587 "2020-07-24T01:01:17Z")

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From what I can tell, this plugin helps you coordinate a zoom webinar with Discourse–allowing you to schedule the webinar and coordinate participants for the webinar from within Discourse. It does not allow you to have t…

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## [Site requiring login even though "require log in" is off](https://meta.discourse.org/t/site-requiring-login-even-though-require-log-in-is-off/158643)

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**Author:** [@davidlieb](https://meta.discourse.org/u/davidlieb)\
**Replies:** 3\
**Last updated:** [July 23, 2020, 11:03pm UTC](https://meta.discourse.org/t/site-requiring-login-even-though-require-log-in-is-off/158643 "2020-07-23T23:03:47Z")

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This is a trial version https://learnit.trydiscourse.com/ Even through I have require log in off, none of the content shows until people log in.

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## [Is it possible for admins to follow newly created tags, groups of tags, and categories?](https://meta.discourse.org/t/is-it-possible-for-admins-to-follow-newly-created-tags-groups-of-tags-and-categories/158572)

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**Author:** [@sunjam](https://meta.discourse.org/u/sunjam)\
**Replies:** 0\
**Last updated:** [July 23, 2020, 2:37am UTC](https://meta.discourse.org/t/is-it-possible-for-admins-to-follow-newly-created-tags-groups-of-tags-and-categories/158572 "2020-07-23T02:37:20Z")

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As people on our forum create new tags, groupings of tags, categories… is there a way to track these as they are made? Main reason I ask is because these things are just not easy to follow and often they are redundant (…

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## [Not able to Update Tags using API](https://meta.discourse.org/t/not-able-to-update-tags-using-api/158623)

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**Author:** [@Minhaj](https://meta.discourse.org/u/Minhaj)\
**Replies:** 5\
**Last updated:** [July 23, 2020, 4:57pm UTC](https://meta.discourse.org/t/not-able-to-update-tags-using-api/158623 "2020-07-23T16:57:07Z")

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I am sending a PUT request to http://localhost:3000/t/220.json with {"tags":\["bug"\]} to update the tags on my topic with ID 220. I am getting Error 403 {"errors":\["You are not permitted to view the requested resource."…

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## [Wordpress comment schema mark-up](https://meta.discourse.org/t/wordpress-comment-schema-mark-up/158484)

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**Author:** [@Jeroen\_Van\_Der\_Mark](https://meta.discourse.org/u/Jeroen_Van_Der_Mark)\
**Replies:** 2\
**Last updated:** [July 23, 2020, 4:41pm UTC](https://meta.discourse.org/t/wordpress-comment-schema-mark-up/158484 "2020-07-23T16:41:48Z")

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Thanks again for the great software! Is it possible to force the mark-up of the discourse Wordpress comments with correct schema mark-up? Comment - Schema.org Type

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## [Wordpress admin email address and Discourse admin email address are different](https://meta.discourse.org/t/wordpress-admin-email-address-and-discourse-admin-email-address-are-different/158607)

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**Author:** [@mobolajimo](https://meta.discourse.org/u/mobolajimo)\
**Replies:** 1\
**Last updated:** [July 23, 2020, 4:32pm UTC](https://meta.discourse.org/t/wordpress-admin-email-address-and-discourse-admin-email-address-are-different/158607 "2020-07-23T16:32:04Z")

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My Wordpress admin email address and Discourse admin email address are different. While making Wordpress my SSO provider, I somehow forgot to change my Discourse admin email address to my Wordpress admin email address. …

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## [Users can't edit their email / verification link doesn't work](https://meta.discourse.org/t/users-cant-edit-their-email-verification-link-doesnt-work/158622)

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**Author:** [@dpb](https://meta.discourse.org/u/dpb)\
**Replies:** 1\
**Last updated:** [July 23, 2020, 4:24pm UTC](https://meta.discourse.org/t/users-cant-edit-their-email-verification-link-doesnt-work/158622 "2020-07-23T16:24:08Z")

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Our users can’t change their email, neither can the admins. The only working way is to hack the change in the database. We have this issue for well over a year now, currently on 2.6.0beta1. behaviour The user changes t…

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## [Why can't non-developers admins reset the IP field of anonymized accounts?](https://meta.discourse.org/t/why-cant-non-developers-admins-reset-the-ip-field-of-anonymized-accounts/276050)

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**Author:** [@Newuser](https://meta.discourse.org/u/Newuser)\
**Replies:** 3\
**Last updated:** [July 23, 2020, 4:18pm UTC](https://meta.discourse.org/t/why-cant-non-developers-admins-reset-the-ip-field-of-anonymized-accounts/276050 "2020-07-23T16:18:57Z")

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Why is this only available for developers? If the option is there, why not make a button for it? I tried this: cd /var/discourse ./launcher enter app rails c And then user = User.find\_by\_username("username\_of\_the\_use…

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## [Different error pages for 404 (not found) and 401 (private)](https://meta.discourse.org/t/different-error-pages-for-404-not-found-and-401-private/155798)

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**Author:** [@xav](https://meta.discourse.org/u/xav)\
**Replies:** 12\
**Last updated:** [July 23, 2020, 3:18pm UTC](https://meta.discourse.org/t/different-error-pages-for-404-not-found-and-401-private/155798 "2020-07-23T15:18:34Z")

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(context: I’m having a forum with a lot of private groups/categories for working groups) When a visitor goes to a private category, they get a: Oops! That page doesn’t exist or is private with additional features (go s…

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## [Copy pasting nested lists from Word into a post](https://meta.discourse.org/t/copy-pasting-nested-lists-from-word-into-a-post/158575)

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**Author:** [@AntiMetaman](https://meta.discourse.org/u/AntiMetaman)\
**Replies:** 7\
**Last updated:** [July 23, 2020, 2:42pm UTC](https://meta.discourse.org/t/copy-pasting-nested-lists-from-word-into-a-post/158575 "2020-07-23T14:42:57Z")

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I know that markdown, html, bbcode, etc. is accepted. I just wanted to copy paste a document from google docs or microsoft word into a post in Discourse without losing the formatting. Is there a way to do this or a plugi…

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## [Edits should require approval as well](https://meta.discourse.org/t/edits-should-require-approval-as-well/83882)

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**Author:** [@jordan1909](https://meta.discourse.org/u/jordan1909)\
**Replies:** 6\
**Last updated:** [March 27, 2018, 12:23pm UTC](https://meta.discourse.org/t/edits-should-require-approval-as-well/83882 "2018-03-27T12:23:55Z")

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Is there any way to require an edit to be approved by an admin/mod as well? We currently require utilize moderator approval required if TL \< 3. It works fine for the initial submission however say a user submits a post,…

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## [SAML Plugin on Self Hosted Discourse](https://meta.discourse.org/t/saml-plugin-on-self-hosted-discourse/158544)

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**Author:** [@dfuentes](https://meta.discourse.org/u/dfuentes)\
**Replies:** 9\
**Last updated:** [July 23, 2020, 1:18pm UTC](https://meta.discourse.org/t/saml-plugin-on-self-hosted-discourse/158544 "2020-07-23T13:18:02Z")

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The SAML Authentication Plugin page here indicates that “SAML Authentication is available on Enterprise hosting plans.” Does this mean that I would be unable to use SAML Authentication on my self hosted free version of …

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## [How can I tell how much disk space might would be needed for an auto backup?](https://meta.discourse.org/t/how-can-i-tell-how-much-disk-space-might-would-be-needed-for-an-auto-backup/158613)

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**Author:** [@pnoeric](https://meta.discourse.org/u/pnoeric)\
**Replies:** 0\
**Last updated:** [July 23, 2020, 12:53pm UTC](https://meta.discourse.org/t/how-can-i-tell-how-much-disk-space-might-would-be-needed-for-an-auto-backup/158613 "2020-07-23T12:53:44Z")

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My Discourse is set up to automatically back up to Amazon S3. However, I have learned (the hard way) that it needs a lot of disk space on the local machine to prepare the backup. It looks like the software prepares the b…

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## [Disk usage spike during backup, Discourse crashed hard :-(](https://meta.discourse.org/t/disk-usage-spike-during-backup-discourse-crashed-hard/157675)

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**Author:** [@pnoeric](https://meta.discourse.org/u/pnoeric)\
**Replies:** 21\
**Last updated:** [July 23, 2020, 12:51pm UTC](https://meta.discourse.org/t/disk-usage-spike-during-backup-discourse-crashed-hard/157675 "2020-07-23T12:51:27Z")

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This morning around 5:35am, my forums suddenly spiked on disk usage and crashed, going completely offline. I had to resize the Digital Ocean image to get them back on their feet. Oof. Here’s my disk usage over the last …

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## [Switch language via URL?](https://meta.discourse.org/t/switch-language-via-url/28937)

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**Author:** [@hongquan](https://meta.discourse.org/u/hongquan)\
**Replies:** 18\
**Last updated:** [July 23, 2020, 12:31am UTC](https://meta.discourse.org/t/switch-language-via-url/28937 "2020-07-23T00:31:45Z")

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Hi Does Discourse support live switching language via URL, like discourse.vn/?lang=vi ? I’m asking this because our main website, www.easyuni.my allows user to select language in URL, like www.easyuni.my/id/ (for Indon…

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## [Is there a way to SET default Language based on Browser Settings?](https://meta.discourse.org/t/is-there-a-way-to-set-default-language-based-on-browser-settings/151032)

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**Author:** [@hhlp](https://meta.discourse.org/u/hhlp)\
**Replies:** 2\
**Last updated:** [July 23, 2020, 12:31am UTC](https://meta.discourse.org/t/is-there-a-way-to-set-default-language-based-on-browser-settings/151032 "2020-07-23T00:31:27Z")

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Is there a way to SET default Language based on Browser Settings? for register and non-register Users is the default settings of the SITE is English and I’m in FF or Chrome with Spanish… Is that Possible? Regards., …

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## [User getting notifications for a topic when they shouldn't be](https://meta.discourse.org/t/user-getting-notifications-for-a-topic-when-they-shouldnt-be/158540)

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**Author:** [@Dylan\_Caudill](https://meta.discourse.org/u/Dylan_Caudill)\
**Replies:** 2\
**Last updated:** [July 22, 2020, 9:36pm UTC](https://meta.discourse.org/t/user-getting-notifications-for-a-topic-when-they-shouldnt-be/158540 "2020-07-22T21:36:25Z")

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A user on our site reached out because they were receiving notifications on a topic that they did not expect to get notifications on. They did not comment on the post or manually set it to watching. Next to the notifica…

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## [Page title generation and page:changed event](https://meta.discourse.org/t/page-title-generation-and-page-changed-event/158170)

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**Author:** [@gar1t](https://meta.discourse.org/u/gar1t)\
**Replies:** 2\
**Last updated:** [July 22, 2020, 9:22pm UTC](https://meta.discourse.org/t/page-title-generation-and-page-changed-event/158170 "2020-07-22T21:22:01Z")

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This question is in the weeds of the API. I’m using a fork of the excellent Matomo theme component. This lets you track page views with Matomo. My fork is an attempt to work-around issues. It’s essentially identical. Th…

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## [Arrow for 'Hide Details' is unclickable in some Microsoft Edge versions](https://meta.discourse.org/t/arrow-for-hide-details-is-unclickable-in-some-microsoft-edge-versions/158542)

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**Author:** [@Heather\_Dudley](https://meta.discourse.org/u/Heather_Dudley)\
**Replies:** 1\
**Last updated:** [July 22, 2020, 9:18pm UTC](https://meta.discourse.org/t/arrow-for-hide-details-is-unclickable-in-some-microsoft-edge-versions/158542 "2020-07-22T21:18:08Z")

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Users are reporting Microsoft Edge does not allow them to click the down-arrow in a hide details section. It works correctly in the Chromium-based builds of Edge, but not the older EdgeHTML versions. Confirmed for: M…

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## [Discourse+woocoomerce subscription](https://meta.discourse.org/t/discourse-woocoomerce-subscription/158348)

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**Author:** [@rohitgeeks](https://meta.discourse.org/u/rohitgeeks)\
**Replies:** 5\
**Last updated:** [July 22, 2020, 8:33pm UTC](https://meta.discourse.org/t/discourse-woocoomerce-subscription/158348 "2020-07-22T20:33:44Z")

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Hii, I have a website and I want to use sso into this, I need when we login into WordPress website successfully, the user will also login in into the discourse and when we log out, the user will logout from both site. I…

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## [Allow New Users by Invite Only](https://meta.discourse.org/t/allow-new-users-by-invite-only/158499)

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**Author:** [@Tyson](https://meta.discourse.org/u/Tyson)\
**Replies:** 1\
**Last updated:** [July 22, 2020, 7:37pm UTC](https://meta.discourse.org/t/allow-new-users-by-invite-only/158499 "2020-07-22T19:37:09Z")

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I run a private Discourse for our organization and currently restrict users to only those with a company email address. Now I have need to add a few users with non-company email address but still need to keep the site pr…

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## [How to install a plugin without rebuilding (or set a maintainance message)](https://meta.discourse.org/t/how-to-install-a-plugin-without-rebuilding-or-set-a-maintainance-message/88742)

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**Author:** [@Sir\_Reyowski](https://meta.discourse.org/u/Sir_Reyowski)\
**Replies:** 10\
**Last updated:** [July 22, 2020, 2:34pm UTC](https://meta.discourse.org/t/how-to-install-a-plugin-without-rebuilding-or-set-a-maintainance-message/88742 "2020-07-22T14:34:36Z")

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Hi. I’m searching for a solution that don’t make me rebuild my Discourse when I install a new plugin, which cause a long downtime. On some forum scripts (like PHPBB, FluxBB, etc…), we can install a plugin without causi…

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## [Login Methods - Eve Online SSO + Facebook, Google & Co](https://meta.discourse.org/t/login-methods-eve-online-sso-facebook-google-co/83827)

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**Author:** [@Daniel\_Nevoigt](https://meta.discourse.org/u/Daniel_Nevoigt)\
**Replies:** 3\
**Last updated:** [March 26, 2018, 11:41am UTC](https://meta.discourse.org/t/login-methods-eve-online-sso-facebook-google-co/83827 "2018-03-26T11:41:44Z")

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Hello alltogether, I am woundering if it would be possible to use SSO and additionally Facebook, Google and normal login/register methods? My plan is to create community with discord which has two parts: Is a standar…

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## [Acess-Control-Allow-Headers CORS Error with API after updating discourse](https://meta.discourse.org/t/acess-control-allow-headers-cors-error-with-api-after-updating-discourse/147716)

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**Author:** [@pablogg](https://meta.discourse.org/u/pablogg)\
**Replies:** 9\
**Last updated:** [July 22, 2020, 7:27am UTC](https://meta.discourse.org/t/acess-control-allow-headers-cors-error-with-api-after-updating-discourse/147716 "2020-07-22T07:27:17Z")

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I upgrade discourse yesterday and I get all the API callbacks with error I have found that the problem is the autentications headers (1) but I trying with some calls and I get this error: Access to XMLHttpRequest at 'ht…

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## [Translate discobot tutorial certificate?](https://meta.discourse.org/t/translate-discobot-tutorial-certificate/68608)

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**Author:** [@gxjansen](https://meta.discourse.org/u/gxjansen)\
**Replies:** 25\
**Last updated:** [July 22, 2020, 4:10am UTC](https://meta.discourse.org/t/translate-discobot-tutorial-certificate/68608 "2020-07-22T04:10:30Z")

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Is there a way to translate the text on the discobot tutorial certificate? Or a way to upload our own background that’s used for the certificate (so we can just edit the text on the image)?

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## [Show sign up button on phone](https://meta.discourse.org/t/show-sign-up-button-on-phone/158207)

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**Author:** [@vjvanjungg](https://meta.discourse.org/u/vjvanjungg)\
**Replies:** 2\
**Last updated:** [July 21, 2020, 10:14pm UTC](https://meta.discourse.org/t/show-sign-up-button-on-phone/158207 "2020-07-21T22:14:20Z")

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Are there some ways we can add a direct link to the sign up box or show the sign up button on mobile? Some new visitors are typing in ‘sign up’ in the forum search (on their phones probably). I’m looking for some ways …

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## [Digitalocean block storage VS amazon S3](https://meta.discourse.org/t/digitalocean-block-storage-vs-amazon-s3/158290)

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**Author:** [@Bill](https://meta.discourse.org/u/Bill)\
**Replies:** 5\
**Last updated:** [July 21, 2020, 6:25pm UTC](https://meta.discourse.org/t/digitalocean-block-storage-vs-amazon-s3/158290 "2020-07-21T18:25:56Z")

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I had got a warning in my command line about disc space before rebuilding my container while installing a Discourse plugin. I had to run some commands to remove some older versions of linux on my digitalocean droplet, bu…

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## [Sort tag topics by create date](https://meta.discourse.org/t/sort-tag-topics-by-create-date/158419)

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**Author:** [@ti0](https://meta.discourse.org/u/ti0)\
**Replies:** 0\
**Last updated:** [July 21, 2020, 5:41pm UTC](https://meta.discourse.org/t/sort-tag-topics-by-create-date/158419 "2020-07-21T17:41:38Z")

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The previous option to sort topics in a tag by created doesn’t appear to work any longer (?order=created). Is there an option to do this with the latest version of discourse ?

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## [Reports for group message statistics](https://meta.discourse.org/t/reports-for-group-message-statistics/158351)

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**Author:** [@tkrmek](https://meta.discourse.org/u/tkrmek)\
**Replies:** 1\
**Last updated:** [July 21, 2020, 5:33pm UTC](https://meta.discourse.org/t/reports-for-group-message-statistics/158351 "2020-07-21T17:33:47Z")

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Hello, I was wondering if there is ability to report group message statistics (clickthrough rate, conversion rate, bouce rate, fowarding rate). Maybe some kind of plugin, or can it be developed in a way.

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