# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=593

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 594

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## [Permissions for users not logged in?](https://meta.discourse.org/t/permissions-for-users-not-logged-in/83508)

<div class="topic-metadata">

**Author:** [@plosprawrs](https://meta.discourse.org/u/plosprawrs)\
**Replies:** 3\
**Last updated:** [July 18, 2020, 3:11pm UTC](https://meta.discourse.org/t/permissions-for-users-not-logged-in/83508 "2020-07-18T15:11:24Z")

</div>

Hello, I had a question regarding a “permission” aspect of the forum. Quick explnation: Our company migrated to discourse, we like it. In our forum we have categories like other forums. Users wish to view or not view …

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## [Other ways to remove "ignored" users](https://meta.discourse.org/t/other-ways-to-remove-ignored-users/158018)

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**Author:** [@pnoeric](https://meta.discourse.org/u/pnoeric)\
**Replies:** 2\
**Last updated:** [July 18, 2020, 11:27am UTC](https://meta.discourse.org/t/other-ways-to-remove-ignored-users/158018 "2020-07-18T11:27:32Z")

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Is there any way someone can stop ignoring another user, other than removing them at Preferences \> Users? I use the “ignore” feature to provide a sort of permanent-block functionality, and part of it is that I hide Pref…

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## [Allow users to message owners of private group to request join](https://meta.discourse.org/t/allow-users-to-message-owners-of-private-group-to-request-join/136251)

<div class="topic-metadata">

**Author:** [@rogerco](https://meta.discourse.org/u/rogerco)\
**Replies:** 3\
**Last updated:** [July 17, 2020, 9:56pm UTC](https://meta.discourse.org/t/allow-users-to-message-owners-of-private-group-to-request-join/136251 "2020-07-17T21:56:53Z")

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Suppose you have a large number of groups and to save clutter in the groups list you want private groups to be hidden, not publicly visible. But rather than have owners add people in response to a request received by by…

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## [Is Cloudflare Down?](https://meta.discourse.org/t/is-cloudflare-down/158081)

<div class="topic-metadata">

**Author:** [@Infinite\_Flight\_Sims](https://meta.discourse.org/u/Infinite_Flight_Sims)\
**Replies:** 7\
**Last updated:** [July 17, 2020, 9:56pm UTC](https://meta.discourse.org/t/is-cloudflare-down/158081 "2020-07-17T21:56:18Z")

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Hello, My forum is down right now, so I tried going to the Digital Ocean website to re build Discourse, but I can’t reach Digital Ocean’s website. I’m just wondering is anyone else who’s hosted through Digital ocean is…

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## [Discourse definitions for viewed, read, visits on the user page](https://meta.discourse.org/t/discourse-definitions-for-viewed-read-visits-on-the-user-page/157751)

<div class="topic-metadata">

**Author:** [@ArcticF0xx](https://meta.discourse.org/u/ArcticF0xx)\
**Replies:** 2\
**Last updated:** [July 17, 2020, 7:40pm UTC](https://meta.discourse.org/t/discourse-definitions-for-viewed-read-visits-on-the-user-page/157751 "2020-07-17T19:40:53Z")

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Does anyone know where I can find the definitions for these Discourse metrics? Note I got here via the settings panel \> users.

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## [Community Activist Discourse Privacy and Email](https://meta.discourse.org/t/community-activist-discourse-privacy-and-email/157944)

<div class="topic-metadata">

**Author:** [@kaivalyam](https://meta.discourse.org/u/kaivalyam)\
**Replies:** 9\
**Last updated:** [July 17, 2020, 9:36am UTC](https://meta.discourse.org/t/community-activist-discourse-privacy-and-email/157944 "2020-07-17T09:36:31Z")

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I have been setting up a community activist Discourse install. Privacy is important, we are not terrorists or pedos or criminals, just citizens concerned and active - legally! - around environmental issues and so on, but…

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## [Can't unlike comment?](https://meta.discourse.org/t/cant-unlike-comment/158063)

<div class="topic-metadata">

**Author:** [@Sam\_HL](https://meta.discourse.org/u/Sam_HL)\
**Replies:** 2\
**Last updated:** [July 17, 2020, 6:26pm UTC](https://meta.discourse.org/t/cant-unlike-comment/158063 "2020-07-17T18:26:03Z")

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Is there a reason I can’t unlike a comment on a post on a custom discourse forum? When I mouseover it has the cancel/not available symbol ⃠ as the mouse icon.

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## [Reply via email - Subject not reply to](https://meta.discourse.org/t/reply-via-email-subject-not-reply-to/158043)

<div class="topic-metadata">

**Author:** [@eherman](https://meta.discourse.org/u/eherman)\
**Replies:** 1\
**Last updated:** [July 17, 2020, 5:40pm UTC](https://meta.discourse.org/t/reply-via-email-subject-not-reply-to/158043 "2020-07-17T17:40:05Z")

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In this post - Using subject line for reply-by-email identifier - #4 the user mentioned a previously solved post answering the same question. https://meta.discourse.org/t/reply-to-email-key-in-subject-instead-of-email-a…

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## [What to do about pop-up with advice on replying to several posts?](https://meta.discourse.org/t/what-to-do-about-pop-up-with-advice-on-replying-to-several-posts/154670)

<div class="topic-metadata">

**Author:** [@mjray](https://meta.discourse.org/u/mjray)\
**Replies:** 3\
**Last updated:** [July 17, 2020, 12:50pm UTC](https://meta.discourse.org/t/what-to-do-about-pop-up-with-advice-on-replying-to-several-posts/154670 "2020-07-17T12:50:03Z")

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While replying to a couple of posts in the same topic on a recent install, I got a pop-up asking me to use the edit button to combine them into one jumbled post covering several unrelated subthreads. Can that be switched…

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## [Auto-approve user accounts by email domain](https://meta.discourse.org/t/auto-approve-user-accounts-by-email-domain/83275)

<div class="topic-metadata">

**Author:** [@philmargetts](https://meta.discourse.org/u/philmargetts)\
**Replies:** 4\
**Last updated:** [March 20, 2018, 11:49pm UTC](https://meta.discourse.org/t/auto-approve-user-accounts-by-email-domain/83275 "2018-03-20T23:49:41Z")

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Hi all, Curious if it’s possible to auto-approve new accounts based on email domain? Or is this something we’d have to leverage the API to do? Cheers Phil

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## [Is it possible to freeze/pause a user's membership?](https://meta.discourse.org/t/is-it-possible-to-freeze-pause-a-users-membership/158023)

<div class="topic-metadata">

**Author:** [@jas](https://meta.discourse.org/u/jas)\
**Replies:** 4\
**Last updated:** [July 17, 2020, 11:05am UTC](https://meta.discourse.org/t/is-it-possible-to-freeze-pause-a-users-membership/158023 "2020-07-17T11:05:36Z")

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My discourse is invite-only to members of a paid community I run. For those who, for example, fail on a monthly payment and don’t resolve it… Is it possible to freeze/pause their membership, to temporarily deny them a…

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## [S3 upload bucket, cdn url and bucket name in CNAME](https://meta.discourse.org/t/s3-upload-bucket-cdn-url-and-bucket-name-in-cname/42549)

<div class="topic-metadata">

**Author:** [@daath](https://meta.discourse.org/u/daath)\
**Replies:** 9\
**Last updated:** [July 17, 2020, 9:39am UTC](https://meta.discourse.org/t/s3-upload-bucket-cdn-url-and-bucket-name-in-cname/42549 "2020-07-17T09:39:42Z")

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Continuing the discussion from S3 Upload with Vanity Domains: I have some questions! 1: I am running out of space on my droplet because of uploads, so I want to use S3 for my uploads. I might have missed something, bu…

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## [Restore Failure - S3 (compatible) backup](https://meta.discourse.org/t/restore-failure-s3-compatible-backup/157939)

<div class="topic-metadata">

**Author:** [@markersocial](https://meta.discourse.org/u/markersocial)\
**Replies:** 3\
**Last updated:** [July 17, 2020, 7:31am UTC](https://meta.discourse.org/t/restore-failure-s3-compatible-backup/157939 "2020-07-17T07:31:39Z")

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So I’ve been trying to restore a backup, but getting errors. Looks like it has to do with the s3 backups. Important to note, this is with a S3 compatible service (Scaleway). However I’m unsure if this error is specific …

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## [Do plugins have stable versions?](https://meta.discourse.org/t/do-plugins-have-stable-versions/157947)

<div class="topic-metadata">

**Author:** [@EricGT](https://meta.discourse.org/u/EricGT)\
**Replies:** 4\
**Last updated:** [July 17, 2020, 6:32am UTC](https://meta.discourse.org/t/do-plugins-have-stable-versions/157947 "2020-07-17T06:32:07Z")

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Do plugins have stable versions? In reading many post for the past few months one of the main reasons Discourse admins run into problems is that certain plugin upgrades cause problems. If certain plugin versions are ma…

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## [How to restrict so only logged in members can see posts](https://meta.discourse.org/t/how-to-restrict-so-only-logged-in-members-can-see-posts/158001)

<div class="topic-metadata">

**Author:** [@xiaoswaii](https://meta.discourse.org/u/xiaoswaii)\
**Replies:** 2\
**Last updated:** [July 17, 2020, 5:54am UTC](https://meta.discourse.org/t/how-to-restrict-so-only-logged-in-members-can-see-posts/158001 "2020-07-17T05:54:16Z")

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I want to restrict that only login member can see post on forum. How to do that?

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## [Which free storage for many images? also to be used for thumbnails etc](https://meta.discourse.org/t/which-free-storage-for-many-images-also-to-be-used-for-thumbnails-etc/157469)

<div class="topic-metadata">

**Author:** [@nory](https://meta.discourse.org/u/nory)\
**Replies:** 10\
**Last updated:** [July 17, 2020, 4:08am UTC](https://meta.discourse.org/t/which-free-storage-for-many-images-also-to-be-used-for-thumbnails-etc/157469 "2020-07-17T04:08:05Z")

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Hi, Is there a free storage service for many images? Also to be used for thumbnails etc like for Topic List Previews plugin or to get the latest images from a topic and show it on homepage etc. I haven’t forum on Digi…

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## [502 Gateway Error: Discourse Installation with SSL form Cloudflare](https://meta.discourse.org/t/502-gateway-error-discourse-installation-with-ssl-form-cloudflare/157986)

<div class="topic-metadata">

**Author:** [@AntiMetaman](https://meta.discourse.org/u/AntiMetaman)\
**Replies:** 2\
**Last updated:** [July 17, 2020, 12:49am UTC](https://meta.discourse.org/t/502-gateway-error-discourse-installation-with-ssl-form-cloudflare/157986 "2020-07-17T00:49:27Z")

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Hi guys, I’m installing the official Discourse for the first time. I followed the standard instructions: discourse/docs/INSTALL-cloud.md at main · discourse/discourse · GitHub except I also followed these modifications …

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## [How to Include Meta og image tag in a Topic](https://meta.discourse.org/t/how-to-include-meta-og-image-tag-in-a-topic/157916)

<div class="topic-metadata">

**Author:** [@KranthiKiranGude](https://meta.discourse.org/u/KranthiKiranGude)\
**Replies:** 1\
**Last updated:** [July 17, 2020, 1:32am UTC](https://meta.discourse.org/t/how-to-include-meta-og-image-tag-in-a-topic/157916 "2020-07-17T01:32:44Z")

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I have included an Image in a Topic. But, how can I include that image in meta og image tag as well. Please suggest.

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## [I have a category that I don't want topics to appear in](https://meta.discourse.org/t/i-have-a-category-that-i-dont-want-topics-to-appear-in/157966)

<div class="topic-metadata">

**Author:** [@Monte\_Kalisch](https://meta.discourse.org/u/Monte_Kalisch)\
**Replies:** 7\
**Last updated:** [July 16, 2020, 8:48pm UTC](https://meta.discourse.org/t/i-have-a-category-that-i-dont-want-topics-to-appear-in/157966 "2020-07-16T20:48:13Z")

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I’m trying to create a category structure like the following: Category 1 Category 2 Category 2.1 Category 2.2 I have done that, but I can’t figure out how to get topics from appearing on the Category 2 page. I just…

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## [Title search not working as expected](https://meta.discourse.org/t/title-search-not-working-as-expected/157737)

<div class="topic-metadata">

**Author:** [@Slowhand](https://meta.discourse.org/u/Slowhand)\
**Replies:** 14\
**Last updated:** [July 16, 2020, 5:03pm UTC](https://meta.discourse.org/t/title-search-not-working-as-expected/157737 "2020-07-16T17:03:33Z")

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Starting this afternoon, our search function has changed in some way. forum We have several titles that we add to frequently and so we use the search quite heavily. Until this afternoon, when we searched for a title an…

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## [Install going well but now blank white page](https://meta.discourse.org/t/install-going-well-but-now-blank-white-page/157833)

<div class="topic-metadata">

**Author:** [@kaivalyam](https://meta.discourse.org/u/kaivalyam)\
**Replies:** 4\
**Last updated:** [July 16, 2020, 1:42pm UTC](https://meta.discourse.org/t/install-going-well-but-now-blank-white-page/157833 "2020-07-16T13:42:18Z")

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Hey all, Discourse looks amazing .. I’m setting it up for a local community project here in the Canaries. Using an ubuntu 18.04 VPS on Linode. and this tutorial; So it was all going fine and I had the ‘congratulatio…

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## [Webhook doesnt send anything when email/username updated](https://meta.discourse.org/t/webhook-doesnt-send-anything-when-email-username-updated/132623)

<div class="topic-metadata">

**Author:** [@hosna](https://meta.discourse.org/u/hosna)\
**Replies:** 10\
**Last updated:** [July 16, 2020, 1:00pm UTC](https://meta.discourse.org/t/webhook-doesnt-send-anything-when-email-username-updated/132623 "2020-07-16T13:00:46Z")

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As far as I understand, when we create a webhook for user events, it should send a webhook when user updated their email or username. I checked and I got nothing in payload when I changed a username. however if I change …

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## [TOR onion domain for Discourse](https://meta.discourse.org/t/tor-onion-domain-for-discourse/115422)

<div class="topic-metadata">

**Author:** [@kefir](https://meta.discourse.org/u/kefir)\
**Replies:** 5\
**Last updated:** [July 16, 2020, 12:58pm UTC](https://meta.discourse.org/t/tor-onion-domain-for-discourse/115422 "2020-07-16T12:58:19Z")

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Hello, we are having some issues for users to connect to our discourse instance through TOR. Many times, a “Unable to connect” message appears and you have to change several times your identity to connect. We have check…

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## ["NoSuchBucket" error message issue](https://meta.discourse.org/t/nosuchbucket-error-message-issue/157907)

<div class="topic-metadata">

**Author:** [@Silvina](https://meta.discourse.org/u/Silvina)\
**Replies:** 0\
**Last updated:** [July 16, 2020, 7:36am UTC](https://meta.discourse.org/t/nosuchbucket-error-message-issue/157907 "2020-07-16T07:36:47Z")

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We moved discourse portal to a new AWS account, but we got the “NoSuchBucket” error message when we want to download the document which uploaded before. We’ve changed the bucket path and followed the solution in the …

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## [Custom HTML email template?](https://meta.discourse.org/t/custom-html-email-template/83361)

<div class="topic-metadata">

**Author:** [@Drew\_Ridley](https://meta.discourse.org/u/Drew_Ridley)\
**Replies:** 1\
**Last updated:** [July 16, 2020, 4:02am UTC](https://meta.discourse.org/t/custom-html-email-template/83361 "2020-07-16T04:02:57Z")

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email template.txt (57.0 KB) Hello. I am a fair bit confused as to how the email system works. As I currently understand, HTML can and is used. Sadly, after a bit of the code, the HTML begins to show up as regular text.…

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## [Is there a theme component to add a post button to mobile preview?](https://meta.discourse.org/t/is-there-a-theme-component-to-add-a-post-button-to-mobile-preview/153643)

<div class="topic-metadata">

**Author:** [@elijah](https://meta.discourse.org/u/elijah)\
**Replies:** 4\
**Last updated:** [July 15, 2020, 11:11pm UTC](https://meta.discourse.org/t/is-there-a-theme-component-to-add-a-post-button-to-mobile-preview/153643 "2020-07-15T23:11:48Z")

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In the mobile interface, there is not a side by side post edit window and preview window. Instead you hit a button to switch from edit to preview. Then if it looks good, you have to hit “hide preview” before you can post…

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## [Recommendations for closing accounts: Delete vs Anonymize vs Suspend](https://meta.discourse.org/t/recommendations-for-closing-accounts-delete-vs-anonymize-vs-suspend/156636)

<div class="topic-metadata">

**Author:** [@jessicah](https://meta.discourse.org/u/jessicah)\
**Replies:** 8\
**Last updated:** [July 15, 2020, 9:47pm UTC](https://meta.discourse.org/t/recommendations-for-closing-accounts-delete-vs-anonymize-vs-suspend/156636 "2020-07-15T21:47:19Z")

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What is the recommendation for closing accounts? I’m having trouble discerning the difference between anonymizing and deleting users, or whether I should just use suspend forever? I would prefer post content to remain, …

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## [404 tags appear in some topic pages](https://meta.discourse.org/t/404-tags-appear-in-some-topic-pages/157787)

<div class="topic-metadata">

**Author:** [@Jamie\_Liu1](https://meta.discourse.org/u/Jamie_Liu1)\
**Replies:** 1\
**Last updated:** [July 15, 2020, 9:39pm UTC](https://meta.discourse.org/t/404-tags-appear-in-some-topic-pages/157787 "2020-07-15T21:39:10Z")

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I just ran a site audit with SEMRush and found two weird broken links in our forum pages which end with /tag/high and /tag/null. See below: I cannot find these links in the source code of the pages listed here. So m…

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## [Whitelisting CSS and Java Script Tags](https://meta.discourse.org/t/whitelisting-css-and-java-script-tags/157814)

<div class="topic-metadata">

**Author:** [@KranthiKiranGude](https://meta.discourse.org/u/KranthiKiranGude)\
**Replies:** 0\
**Last updated:** [July 15, 2020, 2:09pm UTC](https://meta.discourse.org/t/whitelisting-css-and-java-script-tags/157814 "2020-07-15T14:09:24Z")

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I have to add, "link rel="stylesheet" type="text/css" href="https://pgn.chessbase.com/CBReplay.css" script src="https://pgn.chessbase.com/jquery-3.0.0.min.js" script src="https://pgn.chessbase.com/cbreplay.js" type="tex…

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## [Category not found](https://meta.discourse.org/t/category-not-found/157867)

<div class="topic-metadata">

**Author:** [@Marcos\_Alexandre](https://meta.discourse.org/u/Marcos_Alexandre)\
**Replies:** 1\
**Last updated:** [July 15, 2020, 9:30pm UTC](https://meta.discourse.org/t/category-not-found/157867 "2020-07-15T21:30:15Z")

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I integrated with Discourse via SSO and created a category called "Others," but when I log in via SSO, the recent posts do not appear—only the best ones.

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