# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=600

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 601

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## [Hosting Optimization with Digital Ocean](https://meta.discourse.org/t/hosting-optimization-with-digital-ocean/156487)

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**Author:** [@abgeter](https://meta.discourse.org/u/abgeter)\
**Replies:** 5\
**Last updated:** [July 1, 2020, 3:47pm UTC](https://meta.discourse.org/t/hosting-optimization-with-digital-ocean/156487 "2020-07-01T15:47:36Z")

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Hi there, I am currently building out a site with a Discourse droplet on Digital Ocean, that will host 20K-30K users over the course of July. I am trying to figure out the best storage option on DO in order to optimize …

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## [Issues registering an account using either Protonmail or Tutanota](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934)

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**Author:** [@joe232](https://meta.discourse.org/u/joe232)\
**Replies:** 10\
**Last updated:** [July 1, 2020, 3:09pm UTC](https://meta.discourse.org/t/issues-registering-an-account-using-either-protonmail-or-tutanota/102934 "2020-07-01T15:09:32Z")

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Protonmail and Tutanota email services are free and open source and they use end to end encryption for email services. I am not too sure what is going on but when I am trying to register an account over at a different we…

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## [How to add a link to the 'ADVERTISEMENT' label?](https://meta.discourse.org/t/how-to-add-a-link-to-the-advertisement-label/156456)

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**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 1\
**Last updated:** [July 1, 2020, 2:58pm UTC](https://meta.discourse.org/t/how-to-add-a-link-to-the-advertisement-label/156456 "2020-07-01T14:58:57Z")

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Hi, I’d like to add a link to the ‘ADVERTISEMENT’ label (see mockup below). Just customising the advertisement\_label text doesn’t work - what is the recommended approach for this?

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## [Customise Login "With JWT" copy](https://meta.discourse.org/t/customise-login-with-jwt-copy/156463)

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**Author:** [@deepu256](https://meta.discourse.org/u/deepu256)\
**Replies:** 1\
**Last updated:** [July 1, 2020, 2:00pm UTC](https://meta.discourse.org/t/customise-login-with-jwt-copy/156463 "2020-07-01T14:00:44Z")

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Hey, I installed Discourse on DO . trying to use login of my existing site via JWT plugin. Things are working fine but am wondering if I can change the copy of “With JWT” button to something like “With Sitename” .

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## [Failed update from 2.5.0.beta7 to 2.5.0.stable](https://meta.discourse.org/t/failed-update-from-2-5-0-beta7-to-2-5-0-stable/156475)

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**Author:** [@op\_ukrop](https://meta.discourse.org/u/op_ukrop)\
**Replies:** 0\
**Last updated:** [July 1, 2020, 1:55pm UTC](https://meta.discourse.org/t/failed-update-from-2-5-0-beta7-to-2-5-0-stable/156475 "2020-07-01T13:55:32Z")

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Hello. Our customer wants to switch his forum to the stable version. But update from 2.5.0.beta7 to 2.5.0.stable didn’t perform. I changed version to stable in app.yml file, but the forum still updates to the beta ver…

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## [Hit Let's encrypt renewal limit](https://meta.discourse.org/t/hit-lets-encrypt-renewal-limit/156374)

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**Author:** [@gpetrov](https://meta.discourse.org/u/gpetrov)\
**Replies:** 6\
**Last updated:** [July 1, 2020, 9:58am UTC](https://meta.discourse.org/t/hit-lets-encrypt-renewal-limit/156374 "2020-07-01T09:58:25Z")

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We tried to update a few times to the latest Discourse but failed and had to restore an older system image. Now it seems we hit the rate limit of let’s encrypt renewal certificates… as we had have issued 5 different cer…

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## [Problem accessing specific pages when logged-in](https://meta.discourse.org/t/problem-accessing-specific-pages-when-logged-in/154049)

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**Author:** [@mathieugp](https://meta.discourse.org/u/mathieugp)\
**Replies:** 4\
**Last updated:** [July 1, 2020, 2:47am UTC](https://meta.discourse.org/t/problem-accessing-specific-pages-when-logged-in/154049 "2020-07-01T02:47:58Z")

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Hello Discourse community! We are running Discourse version 2.4.5 through Docker on a Debian VM. The following error message: NoMethodError (undefined method automatic\_membership\_retroactive' for #\<Group:0x00007fb8480…

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## [Wonky date at the bottom of post timeline (1969)](https://meta.discourse.org/t/wonky-date-at-the-bottom-of-post-timeline-1969/156404)

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**Author:** [@bts](https://meta.discourse.org/u/bts)\
**Replies:** 6\
**Last updated:** [June 30, 2020, 11:12pm UTC](https://meta.discourse.org/t/wonky-date-at-the-bottom-of-post-timeline-1969/156404 "2020-06-30T23:12:04Z")

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Just noticed this after update today, not sure if it’s new or I just didn’t notice earlier, but the clickable date at the bottom of the timeline for this topic is showing “Dec 1969”: https://forum.hyperlink.academy/t/the…

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## [Export only database data Postgres (for users, posts and topics)](https://meta.discourse.org/t/export-only-database-data-postgres-for-users-posts-and-topics/156370)

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**Author:** [@nory](https://meta.discourse.org/u/nory)\
**Replies:** 1\
**Last updated:** [June 30, 2020, 9:52pm UTC](https://meta.discourse.org/t/export-only-database-data-postgres-for-users-posts-and-topics/156370 "2020-06-30T21:52:13Z")

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Hi, I’m converting users, post, topics etc from Mybb database to Discourse: Migrate a MyBB forum to Discourse I have followed also this guide: Beginners Guide to Install Discourse on Ubuntu for Development In this way …

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## [Registering unregistered users on first email a la mailman?](https://meta.discourse.org/t/registering-unregistered-users-on-first-email-a-la-mailman/82134)

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**Author:** [@mikewse](https://meta.discourse.org/u/mikewse)\
**Replies:** 2\
**Last updated:** [March 8, 2018, 11:17am UTC](https://meta.discourse.org/t/registering-unregistered-users-on-first-email-a-la-mailman/82134 "2018-03-08T11:17:06Z")

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We currently have a community using a Mailman mailing list which is open for posting without having subscribed/registered on the list. These posts are held for moderation in Mailman through this setting: generic\_nonmemb…

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## [How to move from 2.6 beta to 2.5 release](https://meta.discourse.org/t/how-to-move-from-2-6-beta-to-2-5-release/156307)

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**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 5\
**Last updated:** [June 30, 2020, 4:35pm UTC](https://meta.discourse.org/t/how-to-move-from-2-6-beta-to-2-5-release/156307 "2020-06-30T16:35:13Z")

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How to move from the beta release to the full 2.5 release?

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## [Post actions disappears for some reason?](https://meta.discourse.org/t/post-actions-disappears-for-some-reason/156356)

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**Author:** [@dirkcuys](https://meta.discourse.org/u/dirkcuys)\
**Replies:** 5\
**Last updated:** [June 30, 2020, 3:58pm UTC](https://meta.discourse.org/t/post-actions-disappears-for-some-reason/156356 "2020-06-30T15:58:47Z")

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I recently updated a discourse instance (community.p2pu.org) and installed the events/calendar plugin. After the update, post actions seems to have gone wonky? With the default config for post actions, I don’t see a…

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## [Is there any way to add signup button for newsletter in this platform?](https://meta.discourse.org/t/is-there-any-way-to-add-signup-button-for-newsletter-in-this-platform/156323)

<div class="topic-metadata">

**Author:** [@srinivas](https://meta.discourse.org/u/srinivas)\
**Replies:** 1\
**Last updated:** [June 30, 2020, 11:08am UTC](https://meta.discourse.org/t/is-there-any-way-to-add-signup-button-for-newsletter-in-this-platform/156323 "2020-06-30T11:08:11Z")

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Dear Team, I have been using this tool for more than an year. Now I would like to add a newsletter signup on my discourse platform. Please let me know who can I do this.

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## [Deleting a users posts (with large post count+history)](https://meta.discourse.org/t/deleting-a-users-posts-with-large-post-count-history/82439)

<div class="topic-metadata">

**Author:** [@cookywook](https://meta.discourse.org/u/cookywook)\
**Replies:** 2\
**Last updated:** [March 8, 2018, 7:21am UTC](https://meta.discourse.org/t/deleting-a-users-posts-with-large-post-count-history/82439 "2018-03-08T07:21:12Z")

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Hello, A user has asked to leave our Community, and wants all their posts removed. They’ve been a Community member for a few years, so have a large number of posts and topics created. I can overrule the ‘max post delet…

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## [Google ads not appearing, just a place holder](https://meta.discourse.org/t/google-ads-not-appearing-just-a-place-holder/156317)

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**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 2\
**Last updated:** [June 30, 2020, 5:14am UTC](https://meta.discourse.org/t/google-ads-not-appearing-just-a-place-holder/156317 "2020-06-30T05:14:51Z")

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I’ve these settings in my Admin Settings: And these in Google Ad Sense: And yet ADs don’t show and in Chrome Console these type of red errors are displayed: Can anybody pls guide as where could be the problem…

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## [Images from Gliffy embed not rendering](https://meta.discourse.org/t/images-from-gliffy-embed-not-rendering/82392)

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**Author:** [@modius](https://meta.discourse.org/u/modius)\
**Replies:** 3\
**Last updated:** [June 29, 2020, 11:07pm UTC](https://meta.discourse.org/t/images-from-gliffy-embed-not-rendering/82392 "2020-06-29T23:07:46Z")

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Are there any specific reasons why an image wouldn’t be rendered within a post? Blocking headers… something? I’m trying to embed an image from Gliffy diagramming service. When the digram is updated through Gliffy I wan…

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## [Map custom User Fields](https://meta.discourse.org/t/map-custom-user-fields/156164)

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**Author:** [@tiagofreitas87](https://meta.discourse.org/u/tiagofreitas87)\
**Replies:** 7\
**Last updated:** [June 29, 2020, 10:33pm UTC](https://meta.discourse.org/t/map-custom-user-fields/156164 "2020-06-29T22:33:16Z")

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Hi, is there a way to map User Fields in Discourse to Wordpress user metadata? I have a registration form in wordpress that saves metadata, I would like that to be copied to Discourse when it creates the user, to be sho…

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## [How to change staff icon](https://meta.discourse.org/t/how-to-change-staff-icon/156290)

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**Author:** [@lwintour](https://meta.discourse.org/u/lwintour)\
**Replies:** 1\
**Last updated:** [June 29, 2020, 9:30pm UTC](https://meta.discourse.org/t/how-to-change-staff-icon/156290 "2020-06-29T21:30:14Z")

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Hi! I am looking to find out how I can change/enable the little icon that appears on the bottom right of a staff member’s icon? I can’t see anything in the settings page or the admin page about how to do this

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## [What's the current rule on Ignoring users?](https://meta.discourse.org/t/whats-the-current-rule-on-ignoring-users/156215)

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**Author:** [@helmi](https://meta.discourse.org/u/helmi)\
**Replies:** 3\
**Last updated:** [June 29, 2020, 8:18pm UTC](https://meta.discourse.org/t/whats-the-current-rule-on-ignoring-users/156215 "2020-06-29T20:18:33Z")

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In a discussion on our forums we found out that TL1 users don’t seem to be able to ignore other users without certain limits. While searching through this forum I found different information ranging from some code that …

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## [Hardware requirements when not using standalone?](https://meta.discourse.org/t/hardware-requirements-when-not-using-standalone/156200)

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**Author:** [@jcayzac](https://meta.discourse.org/u/jcayzac)\
**Replies:** 2\
**Last updated:** [June 29, 2020, 8:07pm UTC](https://meta.discourse.org/t/hardware-requirements-when-not-using-standalone/156200 "2020-06-29T20:07:18Z")

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Hi, I’m having a hard time finding hardware requirements except for the all-in-one standalone version of Discourse running Postgres and Redis on the same machine (and even for the standalone version, the requirements ar…

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## [Theme component upgrade via rake not working](https://meta.discourse.org/t/theme-component-upgrade-via-rake-not-working/152322)

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**Author:** [@chandan.gupta](https://meta.discourse.org/u/chandan.gupta)\
**Replies:** 7\
**Last updated:** [June 29, 2020, 3:37pm UTC](https://meta.discourse.org/t/theme-component-upgrade-via-rake-not-working/152322 "2020-06-29T15:37:26Z")

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We have a theme component that we install via the rake command. The plugin and its installation via the rake command works perfectly fine. The upgrade also works perfectly fine when we do it from the Admin UI e.g. /admin…

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## [Is there any chance use cloudflare without modify anything?](https://meta.discourse.org/t/is-there-any-chance-use-cloudflare-without-modify-anything/156227)

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**Author:** [@JustG](https://meta.discourse.org/u/JustG)\
**Replies:** 2\
**Last updated:** [June 29, 2020, 1:52pm UTC](https://meta.discourse.org/t/is-there-any-chance-use-cloudflare-without-modify-anything/156227 "2020-06-29T13:52:03Z")

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I need cloudflare to hide my server source IP to prevent attack and save traffic + speedup. But Discourse does not work very well after enabling Cloudflare. It need to modify a lot of things…I see many people in the co…

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## [How to upload mp3 from Google Drive?](https://meta.discourse.org/t/how-to-upload-mp3-from-google-drive/156219)

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**Author:** [@sharkdeng](https://meta.discourse.org/u/sharkdeng)\
**Replies:** 2\
**Last updated:** [June 29, 2020, 8:39am UTC](https://meta.discourse.org/t/how-to-upload-mp3-from-google-drive/156219 "2020-06-29T08:39:26Z")

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Hello, I uploaded a mp3 file to my Google Drive and share the folder with anyone has the link. And I attach that link to the post. https://edu3d.co/t/yes-get-it-tested/270 I can get the mp3 player but it is not working…

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## [Max personal messages per day - does this include replies?](https://meta.discourse.org/t/max-personal-messages-per-day-does-this-include-replies/156203)

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**Author:** [@markersocial](https://meta.discourse.org/u/markersocial)\
**Replies:** 1\
**Last updated:** [June 29, 2020, 4:23am UTC](https://meta.discourse.org/t/max-personal-messages-per-day-does-this-include-replies/156203 "2020-06-29T04:23:33Z")

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Just wanted to ask if this limit for sending new personal messages to recipients, or does this include replying to personal messages as well?

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## [Pin topic to top of Categories view](https://meta.discourse.org/t/pin-topic-to-top-of-categories-view/156046)

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**Author:** [@rachel\_england](https://meta.discourse.org/u/rachel_england)\
**Replies:** 1\
**Last updated:** [June 28, 2020, 11:12pm UTC](https://meta.discourse.org/t/pin-topic-to-top-of-categories-view/156046 "2020-06-28T23:12:48Z")

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We have developed a set of rules for using our forum, and need to post these prominently on the page. We are using the Categories view (categories listed on the left, latest topics on the right). Is there a way to pin a …

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## [Main tag sharing same name and URL with synonym](https://meta.discourse.org/t/main-tag-sharing-same-name-and-url-with-synonym/156193)

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**Author:** [@alexaw](https://meta.discourse.org/u/alexaw)\
**Replies:** 0\
**Last updated:** [June 28, 2020, 10:02pm UTC](https://meta.discourse.org/t/main-tag-sharing-same-name-and-url-with-synonym/156193 "2020-06-28T22:02:38Z")

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This happens to one specific tag, which has a synonym and has never been used. The name and URL of the main tag and synonym appear to be the same. Screenshot It won’t show up on the tags page and tag\_groups page, but wi…

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## [Address Bar changes under subfolder](https://meta.discourse.org/t/address-bar-changes-under-subfolder/154268)

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**Author:** [@Marco\_Vasapollo](https://meta.discourse.org/u/Marco_Vasapollo)\
**Replies:** 1\
**Last updated:** [June 28, 2020, 5:18pm UTC](https://meta.discourse.org/t/address-bar-changes-under-subfolder/154268 "2020-06-28T17:18:00Z")

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I successfully set up my Discourse instance to run it under a subfolder: https:://include.metaring.com/discourse The problem is that it seems the client changes the address bar content every time some action is execute…

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## [Migrate mysql bbPress data to local Discourse macOS](https://meta.discourse.org/t/migrate-mysql-bbpress-data-to-local-discourse-macos/156158)

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**Author:** [@Jalay\_Oza](https://meta.discourse.org/u/Jalay_Oza)\
**Replies:** 1\
**Last updated:** [June 28, 2020, 11:57am UTC](https://meta.discourse.org/t/migrate-mysql-bbpress-data-to-local-discourse-macos/156158 "2020-06-28T11:57:33Z")

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I am using mysql as my database in wordpress. where I have forum in bbPress, now I want to move bbPress forum topics, users etc. to Discourse. Please suggest how can I do this?

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## [Is it possible to install Discourse on a domain already in use on another hosting?](https://meta.discourse.org/t/is-it-possible-to-install-discourse-on-a-domain-already-in-use-on-another-hosting/156156)

<div class="topic-metadata">

**Author:** [@nory](https://meta.discourse.org/u/nory)\
**Replies:** 6\
**Last updated:** [June 28, 2020, 11:29am UTC](https://meta.discourse.org/t/is-it-possible-to-install-discourse-on-a-domain-already-in-use-on-another-hosting/156156 "2020-06-28T11:29:24Z")

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Hi, Currently I have example.com on a shared hosting, so DNS etc are all set up for use with that hosting. I would like to install Discourse but on another hosting, that is Digital Ocean. Discourse asks the domain on …

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## [Getting Discourse to see the Prometheus server IP](https://meta.discourse.org/t/getting-discourse-to-see-the-prometheus-server-ip/265015)

<div class="topic-metadata">

**Author:** [@ishan](https://meta.discourse.org/u/ishan)\
**Replies:** 6\
**Last updated:** [June 28, 2020, 7:51am UTC](https://meta.discourse.org/t/getting-discourse-to-see-the-prometheus-server-ip/265015 "2020-06-28T07:51:52Z")

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Hello everyone! So far, If I understand correctly, To ensure a prometheus instance can scrap data from /metrics endpoint, We have to add IP address of that machine in the allow list by editing DISCOURSE\_PROMETHEUS\_TRUST…

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