# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=601

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 602

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## [I need help setting up an SMTP server!](https://meta.discourse.org/t/i-need-help-setting-up-an-smtp-server/155779)

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**Author:** [@Aiden12114](https://meta.discourse.org/u/Aiden12114)\
**Replies:** 7\
**Last updated:** [June 28, 2020, 5:06am UTC](https://meta.discourse.org/t/i-need-help-setting-up-an-smtp-server/155779 "2020-06-28T05:06:25Z")

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I was wondering if there’s any good free SMTP servers… I tried Mailjet but it won’t work.

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## [Fresh Install gives "Too many redirects" error](https://meta.discourse.org/t/fresh-install-gives-too-many-redirects-error/156127)

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**Author:** [@alexb14](https://meta.discourse.org/u/alexb14)\
**Replies:** 5\
**Last updated:** [June 27, 2020, 9:24pm UTC](https://meta.discourse.org/t/fresh-install-gives-too-many-redirects-error/156127 "2020-06-27T21:24:39Z")

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I ran through the cloud setup guide on DigitalOcean. The installer seemed to install everything okay, but when I try to open the website in Chrome I get a “too many redirects” error.

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## [Patreon login loop on some devices](https://meta.discourse.org/t/patreon-login-loop-on-some-devices/156051)

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**Author:** [@knitty](https://meta.discourse.org/u/knitty)\
**Replies:** 2\
**Last updated:** [June 27, 2020, 8:23pm UTC](https://meta.discourse.org/t/patreon-login-loop-on-some-devices/156051 "2020-06-27T20:23:03Z")

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Hi - I’ve gotten stuck in a login loop (I’m admin) on my iPhone, where trying to log in via Patreon gives me “Authorization timed out, or you have switched browsers. Please try again.” I’ve not switched browsers. I don’…

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## [Exclude admins from statistics?](https://meta.discourse.org/t/exclude-admins-from-statistics/82324)

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**Author:** [@outofthebox](https://meta.discourse.org/u/outofthebox)\
**Replies:** 1\
**Last updated:** [March 6, 2018, 4:49pm UTC](https://meta.discourse.org/t/exclude-admins-from-statistics/82324 "2018-03-06T16:49:23Z")

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Hi everyone, is there a way to exclude admin activity from the Discourse statistics reports? I want to understand how much activity is going on independent of my actions in the community. In advance, thank you!

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## [Display Boxes and Latest Topics](https://meta.discourse.org/t/display-boxes-and-latest-topics/156105)

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**Author:** [@Newuser](https://meta.discourse.org/u/Newuser)\
**Replies:** 0\
**Last updated:** [June 27, 2020, 4:02pm UTC](https://meta.discourse.org/t/display-boxes-and-latest-topics/156105 "2020-06-27T16:02:58Z")

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Hello, I would like to have the categories to be displayed as boxes on my home page. I would also like to have a list of (about 20 of the) latest topics above, next or below the boxes. (So not inside the boxes) I alrea…

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## [Google\_maps\_onebox.rb:44: warning: constant Net::HTTPServerException is deprecated](https://meta.discourse.org/t/google-maps-onebox-rb-warning-constant-net-httpserverexception-is-deprecated/156104)

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**Author:** [@neounix](https://meta.discourse.org/u/neounix)\
**Replies:** 0\
**Last updated:** [June 27, 2020, 3:27pm UTC](https://meta.discourse.org/t/google-maps-onebox-rb-warning-constant-net-httpserverexception-is-deprecated/156104 "2020-06-27T15:27:23Z")

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Not sure where to post this (Bug or Support or Dev) Current install: 2.6.0.beta1 Issue during manual rake: warning: constant Net::HTTPServerException is deprecated See rake output: # rake posts:rebake\_uncooked\_…

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## [Which Discourse hosting tier should I choose?](https://meta.discourse.org/t/which-discourse-hosting-tier-should-i-choose/115248)

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**Author:** [@jomaxro](https://meta.discourse.org/u/jomaxro)\
**Replies:** 0\
**Last updated:** [April 16, 2019, 5:57pm UTC](https://meta.discourse.org/t/which-discourse-hosting-tier-should-i-choose/115248 "2019-04-16T17:57:46Z")

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So you’ve decided to try out a hosted Discourse plan. Good choice! Before you can sign up for a plan, you need to figure out which one is right for you and your community. While you can always upgrade or downgrade your …

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## [Difference between “member” and “staff user”](https://meta.discourse.org/t/difference-between-member-and-staff-user/156099)

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**Author:** [@Loriloohoo](https://meta.discourse.org/u/Loriloohoo)\
**Replies:** 5\
**Last updated:** [June 27, 2020, 1:44pm UTC](https://meta.discourse.org/t/difference-between-member-and-staff-user/156099 "2020-06-27T13:44:31Z")

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Hi, in the different pricing options members are unlimited but only a certain number of user slots are available. What is the difference between the two functions?

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## [Message page doesn't exist](https://meta.discourse.org/t/message-page-doesnt-exist/155918)

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**Author:** [@Peter\_Steele](https://meta.discourse.org/u/Peter_Steele)\
**Replies:** 6\
**Last updated:** [June 27, 2020, 11:47am UTC](https://meta.discourse.org/t/message-page-doesnt-exist/155918 "2020-06-27T11:47:42Z")

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When going to Login | HSTS Redirection Community I get redirected to 404 page. Private messages seem to be enabled but the page doesn’t load. Is there anything extra I need to enable access? The exact error on the page …

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## [Upgrade broke images](https://meta.discourse.org/t/upgrade-broke-images/153614)

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**Author:** [@kkowalczyk](https://meta.discourse.org/u/kkowalczyk)\
**Replies:** 4\
**Last updated:** [June 27, 2020, 8:24am UTC](https://meta.discourse.org/t/upgrade-broke-images/153614 "2020-06-27T08:24:21Z")

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I’ve updated to 2.5.0.beta6 (via web interface in /admin) and now some of the images are missing because s3 returns 403. Here’s an example page: https://forum.sumatrapdfreader.org/t/outlook-folders-previewer-change-set-…

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## [Move S3 image to local host](https://meta.discourse.org/t/move-s3-image-to-local-host/155991)

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**Author:** [@bck055](https://meta.discourse.org/u/bck055)\
**Replies:** 2\
**Last updated:** [June 27, 2020, 6:41am UTC](https://meta.discourse.org/t/move-s3-image-to-local-host/155991 "2020-06-27T06:41:50Z")

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Dear all, Could you support me how to move S3 storage to local host? Thanks.

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## [Public Static pages and Private Forums - possible?](https://meta.discourse.org/t/public-static-pages-and-private-forums-possible/156077)

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**Author:** [@KrisChrisChrys](https://meta.discourse.org/u/KrisChrisChrys)\
**Replies:** 2\
**Last updated:** [June 27, 2020, 3:06am UTC](https://meta.discourse.org/t/public-static-pages-and-private-forums-possible/156077 "2020-06-27T03:06:12Z")

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Hi - I want to install Discourse but I have not been able to figure out if it supports public static pages and private forums? Here is the layout I’m trying to make: |\_ Homepage (landingpage at www.) |\_ About …|\_Gener…

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## [How i can display in the excerpt of the video and links?](https://meta.discourse.org/t/how-i-can-display-in-the-excerpt-of-the-video-and-links/156053)

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**Author:** [@Varhall](https://meta.discourse.org/u/Varhall)\
**Replies:** 0\
**Last updated:** [June 26, 2020, 7:47pm UTC](https://meta.discourse.org/t/how-i-can-display-in-the-excerpt-of-the-video-and-links/156053 "2020-06-26T19:47:40Z")

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Hello to all. I am creating a new theme for my project. I have a few questions: It is necessary to display a preview for the type of topic Link in topic list. What is the opportunity to do this? Is there any way t…

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## [Issues with embedding from RSS](https://meta.discourse.org/t/issues-with-embedding-from-rss/31358)

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**Author:** [@laurakalbag](https://meta.discourse.org/u/laurakalbag)\
**Replies:** 31\
**Last updated:** [June 26, 2020, 5:22pm UTC](https://meta.discourse.org/t/issues-with-embedding-from-rss/31358 "2020-06-26T17:22:16Z")

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I’m having a few issues with embedding from RSS. I’m going to enable comments for each original post, but I want to ensure that the comments end up in the right location in Discourse with the correct attributed author an…

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## [Pre seeded posts all missing - Missing Terms of Service, FAQ and Privacy pages](https://meta.discourse.org/t/pre-seeded-posts-all-missing-missing-terms-of-service-faq-and-privacy-pages/149314)

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**Author:** [@Paul\_King](https://meta.discourse.org/u/Paul_King)\
**Replies:** 36\
**Last updated:** [June 26, 2020, 11:09am UTC](https://meta.discourse.org/t/pre-seeded-posts-all-missing-missing-terms-of-service-faq-and-privacy-pages/149314 "2020-06-26T11:09:16Z")

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Hi, anyone clicking my Terms of Service, FAQ or Privacy pages just gets a blank page with a permanently spinning ‘busy’ pointer. How do I correct this? How do I make this information available and bring it to the atten…

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## [Disable reminder about the new version of the Discourse](https://meta.discourse.org/t/disable-reminder-about-the-new-version-of-the-discourse/155905)

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**Author:** [@op\_ukrop](https://meta.discourse.org/u/op_ukrop)\
**Replies:** 3\
**Last updated:** [June 26, 2020, 12:18pm UTC](https://meta.discourse.org/t/disable-reminder-about-the-new-version-of-the-discourse/155905 "2020-06-26T12:18:50Z")

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Hello, Does anyone know how i can disable e-mail notifications about new versions of the Discourse? Thanks in advance.

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## [Group\_permissions using api in python](https://meta.discourse.org/t/group-permissions-using-api-in-python/81813)

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**Author:** [@David\_fs](https://meta.discourse.org/u/David_fs)\
**Replies:** 7\
**Last updated:** [March 5, 2018, 10:27am UTC](https://meta.discourse.org/t/group-permissions-using-api-in-python/81813 "2018-03-05T10:27:55Z")

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Trying to figure out how to make a put request ot update the group\_permissions/permissions not sure which one. Essentially trying to make a category read only. So user can only just see and reply to posts already create…

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## [Lockup with wait state at 90% Plus](https://meta.discourse.org/t/lockup-with-wait-state-at-90-plus/155840)

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**Author:** [@tisawyer](https://meta.discourse.org/u/tisawyer)\
**Replies:** 2\
**Last updated:** [June 25, 2020, 10:58pm UTC](https://meta.discourse.org/t/lockup-with-wait-state-at-90-plus/155840 "2020-06-25T22:58:49Z")

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My Discourse is locking up with the CPU wait state (top wa:) at 90% or more. Is there a common reason other admins may have seen that causes this condition? I’m running Debian on AWS.

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## [Trust Level and Group Permissions](https://meta.discourse.org/t/trust-level-and-group-permissions/155958)

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**Author:** [@Qursch](https://meta.discourse.org/u/Qursch)\
**Replies:** 9\
**Last updated:** [June 25, 2020, 7:55pm UTC](https://meta.discourse.org/t/trust-level-and-group-permissions/155958 "2020-06-25T19:55:50Z")

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So I am helping out with a new forum, but one part has me stumped. As of right now, there is trust\_level\_3 and a group. My goal is to let users earn a third title (Regular for example), but not yet have the default per…

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## [Discourse Doesn't Work On Desktop When Ad Plugin is Installed](https://meta.discourse.org/t/discourse-doesnt-work-on-desktop-when-ad-plugin-is-installed/154818)

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**Author:** [@ShanniiWrites](https://meta.discourse.org/u/ShanniiWrites)\
**Replies:** 21\
**Last updated:** [June 25, 2020, 6:58pm UTC](https://meta.discourse.org/t/discourse-doesnt-work-on-desktop-when-ad-plugin-is-installed/154818 "2020-06-25T18:58:05Z")

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My forums get stuck like this on Desktop (Mobile is fine) when I install Ad Plugin. When I remove it, the forums work fine. Can I have help with this please? @iAmMuu may be able to explain a little better.

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## [Recover to one site from multisite](https://meta.discourse.org/t/recover-to-one-site-from-multisite/155766)

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**Author:** [@livc](https://meta.discourse.org/u/livc)\
**Replies:** 12\
**Last updated:** [June 25, 2020, 6:24pm UTC](https://meta.discourse.org/t/recover-to-one-site-from-multisite/155766 "2020-06-25T18:24:06Z")

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Hi, I follow this Multisite configuration with Docker to multisite, now I want to recover to one site, what should I do except restore the app.yml file?

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## [Amazon Ads not working properly](https://meta.discourse.org/t/amazon-ads-not-working-properly/154612)

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**Author:** [@Headless](https://meta.discourse.org/u/Headless)\
**Replies:** 1\
**Last updated:** [June 25, 2020, 6:20pm UTC](https://meta.discourse.org/t/amazon-ads-not-working-properly/154612 "2020-06-25T18:20:14Z")

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Upon using the Plugin for ads, and putting in the corresponding info for ads. My forum turns into as shown below. Not entirely sure why its doing this?

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## [How to disable mobile navigation arrows?](https://meta.discourse.org/t/how-to-disable-mobile-navigation-arrows/155908)

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**Author:** [@discoverearth](https://meta.discourse.org/u/discoverearth)\
**Replies:** 1\
**Last updated:** [June 25, 2020, 12:58pm UTC](https://meta.discourse.org/t/how-to-disable-mobile-navigation-arrows/155908 "2020-06-25T12:58:24Z")

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Is there a way to disable the navigation arrows that appear at the bottom of mobile screens by default? I could do it via CSS with “display: none”, but I’d need the class name for the element. I can’t find it anywhere. …

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## [Anomalous API results](https://meta.discourse.org/t/anomalous-api-results/155581)

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**Author:** [@Ryan\_NR](https://meta.discourse.org/u/Ryan_NR)\
**Replies:** 11\
**Last updated:** [June 25, 2020, 5:07pm UTC](https://meta.discourse.org/t/anomalous-api-results/155581 "2020-06-25T17:07:27Z")

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Howdy! I’m trying to run an API call to create a new topic. Discourse API Docs Using Postman I am sending in the API Key / Username / Content-Type as Headers, and JSON data in the body. I have verified the API Usernam…

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## [How do I completely disable onebox?](https://meta.discourse.org/t/how-do-i-completely-disable-onebox/153894)

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**Author:** [@tantebootsy](https://meta.discourse.org/u/tantebootsy)\
**Replies:** 5\
**Last updated:** [June 25, 2020, 4:31pm UTC](https://meta.discourse.org/t/how-do-i-completely-disable-onebox/153894 "2020-06-25T16:31:51Z")

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It would be nice if you would add an explanation on how to disable onebox completely. At least with Discourse 2.5.0.beta6 disabling it via “max oneboxes per post = 0” doesn’t work.

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## [Text Editor Blues - color syntax highlighting and single small column](https://meta.discourse.org/t/text-editor-blues-color-syntax-highlighting-and-single-small-column/154582)

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**Author:** [@Joaquin\_Menchacha](https://meta.discourse.org/u/Joaquin_Menchacha)\
**Replies:** 3\
**Last updated:** [June 25, 2020, 4:15pm UTC](https://meta.discourse.org/t/text-editor-blues-color-syntax-highlighting-and-single-small-column/154582 "2020-06-25T16:15:47Z")

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I often find myself using an alternative text editor to edit messages, rather then Discourse’s built-in text editor. Biggest issue I have is the size-restricted column is the middle of the screen. For editing, this is …

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## [Deleting posts due to duplicates](https://meta.discourse.org/t/deleting-posts-due-to-duplicates/155832)

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**Author:** [@Peter\_Steele](https://meta.discourse.org/u/Peter_Steele)\
**Replies:** 3\
**Last updated:** [June 25, 2020, 11:39am UTC](https://meta.discourse.org/t/deleting-posts-due-to-duplicates/155832 "2020-06-25T11:39:36Z")

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Hi On an import that I have done I have noticed that some posts were duplicated, the full post was imported correctly but another post with just the first post was also imported. Is there a way to delete these posts tha…

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## [Discourse Tour - do we have such one?](https://meta.discourse.org/t/discourse-tour-do-we-have-such-one/82130)

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**Author:** [@frold](https://meta.discourse.org/u/frold)\
**Replies:** 8\
**Last updated:** [March 5, 2018, 2:01am UTC](https://meta.discourse.org/t/discourse-tour-do-we-have-such-one/82130 "2018-03-05T02:01:27Z")

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Some sites offers a “tour” when you login to a new site first time. Like this one when I login at hotmails new beta version. Does someone have added such feature for discourse?

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## [How to change subcategory style?](https://meta.discourse.org/t/how-to-change-subcategory-style/155885)

<div class="topic-metadata">

**Author:** [@Vansh\_Mittal](https://meta.discourse.org/u/Vansh_Mittal)\
**Replies:** 2\
**Last updated:** [June 25, 2020, 9:31am UTC](https://meta.discourse.org/t/how-to-change-subcategory-style/155885 "2020-06-25T09:31:06Z")

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Hi, I’m new to discourse forum and I came across this subcategory settings, can anyone help me like how I can set this subcategory on my discourse forum?

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## [Breaking Mobile view check after Discourse update to 2.5.0.beta7](https://meta.discourse.org/t/breaking-mobile-view-check-after-discourse-update-to-2-5-0-beta7/155816)

<div class="topic-metadata">

**Author:** [@Suvankar\_Satpati](https://meta.discourse.org/u/Suvankar_Satpati)\
**Replies:** 1\
**Last updated:** [June 25, 2020, 6:42am UTC](https://meta.discourse.org/t/breaking-mobile-view-check-after-discourse-update-to-2-5-0-beta7/155816 "2020-06-25T06:42:05Z")

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Discourse.Mobile was working fine previously but Breaking after Discourse update to 2.5.0.beta7 Error message i am seeing in the console: TypeError: can't access property "mobileView", Discourse.Mobile is undefined I…

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