# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=604

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 605

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## [502 error while sending PM to 2800 users](https://meta.discourse.org/t/502-error-while-sending-pm-to-2800-users/155442)

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**Author:** [@ufukayyildiz](https://meta.discourse.org/u/ufukayyildiz)\
**Replies:** 2\
**Last updated:** [June 21, 2020, 11:26am UTC](https://meta.discourse.org/t/502-error-while-sending-pm-to-2800-users/155442 "2020-06-21T11:26:40Z")

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Hi, I get 502 error while sending PM to trust\_level\_0 users group at once. Almost 2800 users. Any idea please. Ubuntu, 4 GB ram, 2 core CPU

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## [Removing ALL email notifications for a user that has left](https://meta.discourse.org/t/removing-all-email-notifications-for-a-user-that-has-left/155385)

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**Author:** [@Judith](https://meta.discourse.org/u/Judith)\
**Replies:** 3\
**Last updated:** [June 20, 2020, 4:28pm UTC](https://meta.discourse.org/t/removing-all-email-notifications-for-a-user-that-has-left/155385 "2020-06-20T16:28:16Z")

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My users are using SSO in order to log in. Sometimes they leave and I want to make sure that they don’t receive any more forum notifications on topics or categories they have subscribed to. How can I ensure that via API?…

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## [Do I need a banner with cookies info if I don't use any analytics?](https://meta.discourse.org/t/do-i-need-a-banner-with-cookies-info-if-i-dont-use-any-analytics/152683)

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**Author:** [@shaco](https://meta.discourse.org/u/shaco)\
**Replies:** 3\
**Last updated:** [June 20, 2020, 4:18pm UTC](https://meta.discourse.org/t/do-i-need-a-banner-with-cookies-info-if-i-dont-use-any-analytics/152683 "2020-06-20T16:18:34Z")

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I’m not sure if I’m using this script to preserve all users/guest rights? I note that I do not use google GA or other tools.

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## [How to make Discourse coexist with nginx on a Debian 9 server?](https://meta.discourse.org/t/how-to-make-discourse-coexist-with-nginx-on-a-debian-9-server/155438)

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**Author:** [@unfa](https://meta.discourse.org/u/unfa)\
**Replies:** 3\
**Last updated:** [June 20, 2020, 3:35pm UTC](https://meta.discourse.org/t/how-to-make-discourse-coexist-with-nginx-on-a-debian-9-server/155438 "2020-06-20T15:35:56Z")

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Hi! I’m a noob when it comes to setting up servers, so please forgive my ignorance, I’m trying to learn. I’ve been using Linux for a decade for media production, but setting up web services is a different beast apparent…

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## [Subcategories on homepage card view](https://meta.discourse.org/t/subcategories-on-homepage-card-view/155398)

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**Author:** [@chaddyer](https://meta.discourse.org/u/chaddyer)\
**Replies:** 1\
**Last updated:** [June 20, 2020, 3:19pm UTC](https://meta.discourse.org/t/subcategories-on-homepage-card-view/155398 "2020-06-20T15:19:54Z")

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I like how these subcategories show up on the homepage on the mobile view. Is there a way to get this on desktop?

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## [Migrating S3/spaces non-image uploads to local](https://meta.discourse.org/t/migrating-s3-spaces-non-image-uploads-to-local/132484)

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**Author:** [@mcdanlj](https://meta.discourse.org/u/mcdanlj)\
**Replies:** 3\
**Last updated:** [June 20, 2020, 1:00pm UTC](https://meta.discourse.org/t/migrating-s3-spaces-non-image-uploads-to-local/132484 "2020-06-20T13:00:43Z")

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I have read the following page: So I looked at lib/taks/uploads.rake:migrate\_from\_s3 and found: .where("raw LIKE '%.s3%.amazonaws.com/%' OR raw LIKE '%(upload://%'") However, I have noticed that video uploads do…

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## [Theme or theme components to put topics with selected tags on the homepage](https://meta.discourse.org/t/theme-or-theme-components-to-put-topics-with-selected-tags-on-the-homepage/149348)

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**Author:** [@craigconstantine](https://meta.discourse.org/u/craigconstantine)\
**Replies:** 1\
**Last updated:** [June 20, 2020, 11:08am UTC](https://meta.discourse.org/t/theme-or-theme-components-to-put-topics-with-selected-tags-on-the-homepage/149348 "2020-06-20T11:08:30Z")

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Continuing the discussion from Tags instead of categories on homepage?: How would I go about modifying my theme… or what theme components could I consider adding (I’m on hosted Discourse)… that would let me make the fr…

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## [User is saying their account is hacked](https://meta.discourse.org/t/user-is-saying-their-account-is-hacked/155409)

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**Author:** [@orchardstreet](https://meta.discourse.org/u/orchardstreet)\
**Replies:** 5\
**Last updated:** [June 20, 2020, 7:13am UTC](https://meta.discourse.org/t/user-is-saying-their-account-is-hacked/155409 "2020-06-20T07:13:52Z")

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they are saying their account is being accessed when they are not logged in, from the same city but different IP any advice on what to tell them cuz the server is fine.

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## [GCP, Namecheap, not receiving admin registration email](https://meta.discourse.org/t/gcp-namecheap-not-receiving-admin-registration-email/155380)

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**Author:** [@Wall-E](https://meta.discourse.org/u/Wall-E)\
**Replies:** 6\
**Last updated:** [June 20, 2020, 5:54am UTC](https://meta.discourse.org/t/gcp-namecheap-not-receiving-admin-registration-email/155380 "2020-06-20T05:54:40Z")

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My VM is on GCP, with Ubuntu 18.04. Domain and DNS setup with Namecheap. My email is also with Namecheap. Just got ./discourse-setup to run through. discourse is at discourse.solarnauts.net. i’ve setup email according…

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## [New user comments](https://meta.discourse.org/t/new-user-comments/155399)

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**Author:** [@chaddyer](https://meta.discourse.org/u/chaddyer)\
**Replies:** 2\
**Last updated:** [June 19, 2020, 11:53pm UTC](https://meta.discourse.org/t/new-user-comments/155399 "2020-06-19T23:53:13Z")

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Is it possible to offer users a box to introduce themselves so I have context for registration? Eg “referrered by starff member” alternatively is there a way to track what channel new users were referred from. Eg who lea…

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## [Moderation queue without having to manually approve every post: is there a way?](https://meta.discourse.org/t/moderation-queue-without-having-to-manually-approve-every-post-is-there-a-way/155378)

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**Author:** [@Thiago\_Mobilon](https://meta.discourse.org/u/Thiago_Mobilon)\
**Replies:** 0\
**Last updated:** [June 19, 2020, 5:37pm UTC](https://meta.discourse.org/t/moderation-queue-without-having-to-manually-approve-every-post-is-there-a-way/155378 "2020-06-19T17:37:28Z")

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Hi there, Here is our situation: We receive a lot of questions inside topics from WP-Discourse, that are somehow related to the topic, but would go better as a new topic. Then our moderators go from post to post, and d…

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## [Problem with Discourse DFP plugin](https://meta.discourse.org/t/problem-with-discourse-dfp-plugin/89543)

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**Author:** [@chrismalone](https://meta.discourse.org/u/chrismalone)\
**Replies:** 5\
**Last updated:** [June 12, 2018, 3:26pm UTC](https://meta.discourse.org/t/problem-with-discourse-dfp-plugin/89543 "2018-06-12T15:26:54Z")

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I hope this is the right place to ask about a problem with a plugin. If not, please tell me. For some reason, when serving MOBILE 320x50 leaderboards, the container is being set to 290px wide. Which, of course, cuts off…

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## [Adding line breaks to Admin \> Customize \> Text](https://meta.discourse.org/t/adding-line-breaks-to-admin-customize-text/155347)

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**Author:** [@outofthebox](https://meta.discourse.org/u/outofthebox)\
**Replies:** 6\
**Last updated:** [June 19, 2020, 7:55pm UTC](https://meta.discourse.org/t/adding-line-breaks-to-admin-customize-text/155347 "2020-06-19T19:55:00Z")

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Hi, What options, if any, are there for adding line breaks to text in the Admin \> Customize \> Text settings?

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## [Keep pinned topics at the top?](https://meta.discourse.org/t/keep-pinned-topics-at-the-top/155379)

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**Author:** [@c12gene](https://meta.discourse.org/u/c12gene)\
**Replies:** 1\
**Last updated:** [June 19, 2020, 6:05pm UTC](https://meta.discourse.org/t/keep-pinned-topics-at-the-top/155379 "2020-06-19T18:05:24Z")

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We have a category that refers to a schedule. I want to keep the current schedule (a topic) pinned to the top. I figured just pinning it for a week would make it happen. But I’m noticing these pinned topics are not stayi…

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## [Questions about Discourse badges/trust levels/tagging/metrics/solved](https://meta.discourse.org/t/questions-about-discourse-badges-trust-levels-tagging-metrics-solved/140907)

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**Author:** [@Heather\_Phillips](https://meta.discourse.org/u/Heather_Phillips)\
**Replies:** 15\
**Last updated:** [June 19, 2020, 4:51pm UTC](https://meta.discourse.org/t/questions-about-discourse-badges-trust-levels-tagging-metrics-solved/140907 "2020-06-19T16:51:48Z")

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A few questions as we continue refining our understanding and strategy at https://community.tillerhq.com Are there ways to tag an individual user’s post (not just a topic)? Use case: we want to measure the “solutions…

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## [Install fails with port 80,443 on GCP](https://meta.discourse.org/t/install-fails-with-port-80-443-on-gcp/155313)

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**Author:** [@Wall-E](https://meta.discourse.org/u/Wall-E)\
**Replies:** 14\
**Last updated:** [June 19, 2020, 1:25pm UTC](https://meta.discourse.org/t/install-fails-with-port-80-443-on-gcp/155313 "2020-06-19T13:25:20Z")

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Hi, I created a VM with GCP compute engine. My domain name is solarnauts.net (from Namecheap) I have created a DNS A-record, for the host I have put the subdomain discourse.solarnauts.net and for the value, the externa…

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## [The edit category button displays some strange text](https://meta.discourse.org/t/the-edit-category-button-displays-some-strange-text/155326)

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**Author:** [@Newuser](https://meta.discourse.org/u/Newuser)\
**Replies:** 2\
**Last updated:** [June 19, 2020, 12:38pm UTC](https://meta.discourse.org/t/the-edit-category-button-displays-some-strange-text/155326 "2020-06-19T12:38:02Z")

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Hi there, When I open a category, I see the following instead of the “Edit Category” label: When I change the language, only the “EN\_US” part changes into whatever language I have selected, but it doesn’t solve the …

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## [How to backup and restore a whole /var/discourse app folder?](https://meta.discourse.org/t/how-to-backup-and-restore-a-whole-var-discourse-app-folder/152598)

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**Author:** [@adrelanos](https://meta.discourse.org/u/adrelanos)\
**Replies:** 17\
**Last updated:** [June 19, 2020, 12:34pm UTC](https://meta.discourse.org/t/how-to-backup-and-restore-a-whole-var-discourse-app-folder/152598 "2020-06-19T12:34:20Z")

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How to backup and restore a whole /var/discourse folder? Due to issues with the usual backup and restoration process, I was wondering if I could backup the whole /var/discourse folder and re-use it on another server. Th…

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## [Enlarge category logos](https://meta.discourse.org/t/enlarge-category-logos/155336)

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**Author:** [@Newuser](https://meta.discourse.org/u/Newuser)\
**Replies:** 2\
**Last updated:** [June 19, 2020, 12:26pm UTC](https://meta.discourse.org/t/enlarge-category-logos/155336 "2020-06-19T12:26:21Z")

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Hello, I just found out how to set category logos. Unfortunately, they appear way smaller than I’d like them to be. How can I enlarge them? In other words: I can achieve the desired result using inspect element and…

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## [Docker Installation Error](https://meta.discourse.org/t/docker-installation-error/155284)

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**Author:** [@DevCommand](https://meta.discourse.org/u/DevCommand)\
**Replies:** 6\
**Last updated:** [June 19, 2020, 6:46am UTC](https://meta.discourse.org/t/docker-installation-error/155284 "2020-06-19T06:46:40Z")

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I can’t install that. root@FiveM:/var/discourse# ./launcher rebuild app /usr/bin/docker: Error response from daemon: OCI runtime create failed: container\_linux.go:349: starting container process caused "process\_linux.go…

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## [Could we check the duplicated topic title for the each category only?](https://meta.discourse.org/t/could-we-check-the-duplicated-topic-title-for-the-each-category-only/98790)

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**Author:** [@minh\_tri\_Phan](https://meta.discourse.org/u/minh_tri_Phan)\
**Replies:** 6\
**Last updated:** [June 15, 2020, 9:32pm UTC](https://meta.discourse.org/t/could-we-check-the-duplicated-topic-title-for-the-each-category-only/98790 "2020-06-15T21:32:44Z")

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First of all, I would like to say “thank you very much” to the Discourse team. You had a great, smart and interesting forum. We are using the Discourse as a platform for our website :smiley: Then we have one case that …

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## [VacateLegacyPrefixBackups job stuck](https://meta.discourse.org/t/vacatelegacyprefixbackups-job-stuck/154107)

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**Author:** [@davidkingham](https://meta.discourse.org/u/davidkingham)\
**Replies:** 13\
**Last updated:** [June 18, 2020, 7:37pm UTC](https://meta.discourse.org/t/vacatelegacyprefixbackups-job-stuck/154107 "2020-06-18T19:37:14Z")

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This job has been running for nearly two days after updating, does this seem normal? Do I just stop in sidekiq or is there a better way to approach this? Thanks! hostname community-app process\_id 732 application\_version…

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## [Favicon changes on login](https://meta.discourse.org/t/favicon-changes-on-login/155222)

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**Author:** [@pettro](https://meta.discourse.org/u/pettro)\
**Replies:** 0\
**Last updated:** [June 18, 2020, 12:56pm UTC](https://meta.discourse.org/t/favicon-changes-on-login/155222 "2020-06-18T12:56:57Z")

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This is an odd one. This appears to only happen to my login and it’s repeatable across all browsers on multiple computers. When logged out, the favicon is set properly. When I log in, it changes to this gray chat bubb…

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## [Streamable videos onebox are broken](https://meta.discourse.org/t/streamable-videos-onebox-are-broken/70498)

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**Author:** [@hnaseri](https://meta.discourse.org/u/hnaseri)\
**Replies:** 5\
**Last updated:** [June 18, 2020, 3:27pm UTC](https://meta.discourse.org/t/streamable-videos-onebox-are-broken/70498 "2020-06-18T15:27:35Z")

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Recently, when I share streamable videos as onebox, They don’t show at all. while the link is ok. https://try.discourse.org/t/testing-streamable-videos/825 https://streamable.com/iqph4 Any idea?

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## [Hiding post history from Trust level 4](https://meta.discourse.org/t/hiding-post-history-from-trust-level-4/154865)

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**Author:** [@jughead](https://meta.discourse.org/u/jughead)\
**Replies:** 13\
**Last updated:** [June 18, 2020, 10:49am UTC](https://meta.discourse.org/t/hiding-post-history-from-trust-level-4/154865 "2020-06-18T10:49:54Z")

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Hi! For some reason when this setting is disabled it still shows editing history for Trust level 4. How can I prevent Trust level 4 from seeing anyone else’s revision history? If it easier to just disable it so own e…

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## [Switch Language](https://meta.discourse.org/t/switch-language/155207)

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**Author:** [@andreas81](https://meta.discourse.org/u/andreas81)\
**Replies:** 2\
**Last updated:** [June 18, 2020, 10:34am UTC](https://meta.discourse.org/t/switch-language/155207 "2020-06-18T10:34:47Z")

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Hi there, on the website: Amazon I have found the feature of multilingual selection. Can someone tell me where I can find a tutorial on how to set this up for me. That would be nice.

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## [Admin role conflates server admin and board admin](https://meta.discourse.org/t/admin-role-conflates-server-admin-and-board-admin/155132)

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**Author:** [@nap](https://meta.discourse.org/u/nap)\
**Replies:** 8\
**Last updated:** [June 18, 2020, 7:35am UTC](https://meta.discourse.org/t/admin-role-conflates-server-admin-and-board-admin/155132 "2020-06-18T07:35:28Z")

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The admin privilege seems to conflate the server admin role with chief moderator role. My question is based on our use-case whereby the IT department setup our Discourse server instance but have no responsibility or int…

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## [Spin up additional sidekiq workers](https://meta.discourse.org/t/spin-up-additional-sidekiq-workers/81707)

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**Author:** [@Tomasz136472](https://meta.discourse.org/u/Tomasz136472)\
**Replies:** 2\
**Last updated:** [February 28, 2018, 4:43pm UTC](https://meta.discourse.org/t/spin-up-additional-sidekiq-workers/81707 "2018-02-28T16:43:36Z")

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Hi! Can someone explain to me how to spin up additional workers to clean up a sidekiq queue, please? I have found an old topic but it does not work with current discourse distribution. Thank you!

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## [Details about SWAPD.CO](https://meta.discourse.org/t/details-about-swapd-co/155083)

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**Author:** [@Thamer](https://meta.discourse.org/u/Thamer)\
**Replies:** 14\
**Last updated:** [June 18, 2020, 3:17am UTC](https://meta.discourse.org/t/details-about-swapd-co/155083 "2020-06-18T03:17:32Z")

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Hi guys, I am working on a project to start a new forum with Discourse and I am wondering how can I go through the direction of this website https://swapd.co/. The project is similar to the idea of this forum, that is w…

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## [Imgur images broken](https://meta.discourse.org/t/imgur-images-broken/152509)

<div class="topic-metadata">

**Author:** [@tmomas](https://meta.discourse.org/u/tmomas)\
**Replies:** 18\
**Last updated:** [June 17, 2020, 11:51pm UTC](https://meta.discourse.org/t/imgur-images-broken/152509 "2020-06-17T23:51:58Z")

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We have an issue that is driving me crazy. Problem: images hosted at imgur are frequently broken. Example: Reloading the page via CTRL-F5 makes the images show up, however, since we are having this issue in many top…

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