# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=606

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 607

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## [Set "Max Characters" in Emails to Encourage User Login (to view full message)](https://meta.discourse.org/t/set-max-characters-in-emails-to-encourage-user-login-to-view-full-message/154783)

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**Author:** [@jord8on](https://meta.discourse.org/u/jord8on)\
**Replies:** 2\
**Last updated:** [June 14, 2020, 1:39am UTC](https://meta.discourse.org/t/set-max-characters-in-emails-to-encourage-user-login-to-view-full-message/154783 "2020-06-14T01:39:09Z")

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A similar inquiry was posted by @Phuong\_SuSu over here. When a user is mentioned in a forum post or a PM/DM, other digest, or summary email, from what I can tell, the user receives the entire message and has no reason t…

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## [Duplicate key value violates unique constraint on a table during upgrade](https://meta.discourse.org/t/duplicate-key-value-violates-unique-constraint-on-a-table-during-upgrade/154132)

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**Author:** [@Steven](https://meta.discourse.org/u/Steven)\
**Replies:** 5\
**Last updated:** [June 13, 2020, 11:58pm UTC](https://meta.discourse.org/t/duplicate-key-value-violates-unique-constraint-on-a-table-during-upgrade/154132 "2020-06-13T23:58:22Z")

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Hi everyone, I have a weird issue with one forum I maintain. During an upgrade, in the admin/upgrade page or in the terminal, it failed and I have this error: -----------------------------------------------------------…

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## [Import failing with \`could not create unique index\`](https://meta.discourse.org/t/import-failing-with-could-not-create-unique-index/154693)

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**Author:** [@Paulus\_Schoutsen](https://meta.discourse.org/u/Paulus_Schoutsen)\
**Replies:** 5\
**Last updated:** [June 13, 2020, 9:29pm UTC](https://meta.discourse.org/t/import-failing-with-could-not-create-unique-index/154693 "2020-06-13T21:29:27Z")

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TL;DR: We messed up an upgrade and are looking for help With Home Assistant we use Discourse to power our community. We run with the discourse\_docker method on an EC2 instance on AWS. Being an open source project, for…

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## [Replace tab character with rake task?](https://meta.discourse.org/t/replace-tab-character-with-rake-task/81484)

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**Author:** [@omarfilip](https://meta.discourse.org/u/omarfilip)\
**Replies:** 7\
**Last updated:** [February 25, 2018, 10:10pm UTC](https://meta.discourse.org/t/replace-tab-character-with-rake-task/81484 "2018-02-25T22:10:15Z")

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I’ve got a bunch of posts with lines that start with a tab character (&#9;), and they look like this: The first line of a paragraph is shown as preformatted text. rake posts:remap\["&#9;","\\ "\] is not finding anything…

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## [Site cannot be reached after install](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751)

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**Author:** [@Yucheng\_Jiang](https://meta.discourse.org/u/Yucheng_Jiang)\
**Replies:** 20\
**Last updated:** [June 13, 2020, 3:45pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751 "2020-06-13T15:45:57Z")

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Hi, I followed this instruction guide, but the “site can’t be reached” error occurs after installation. Does anyone have an idea how to fix this?

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## [Twitter bot for promoting community](https://meta.discourse.org/t/twitter-bot-for-promoting-community/139661)

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**Author:** [@Federico\_Tomassetti](https://meta.discourse.org/u/Federico_Tomassetti)\
**Replies:** 6\
**Last updated:** [June 13, 2020, 12:35pm UTC](https://meta.discourse.org/t/twitter-bot-for-promoting-community/139661 "2020-06-13T12:35:54Z")

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A member suggested me having a Twitter bot sharing new topics. Had someone done this?

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## [Can I use support@dwe.co.in as smtp user name for forum.dwe.co.in](https://meta.discourse.org/t/can-i-use-support-dwe-co-in-as-smtp-user-name-for-forum-dwe-co-in/154735)

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**Author:** [@Devansh\_Khetan](https://meta.discourse.org/u/Devansh_Khetan)\
**Replies:** 8\
**Last updated:** [June 13, 2020, 9:28am UTC](https://meta.discourse.org/t/can-i-use-support-dwe-co-in-as-smtp-user-name-for-forum-dwe-co-in/154735 "2020-06-13T09:28:16Z")

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I successfully install discourse but was not getting e-mails I tried some fixes but they didn’t work my SMTP is correctly configured and verified I also tried this ./launcher enter app rails r “SiteSetting.notificati…

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## [Job exception: undefined method \`name' for](https://meta.discourse.org/t/job-exception-undefined-method-name-for/154644)

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**Author:** [@Richie](https://meta.discourse.org/u/Richie)\
**Replies:** 5\
**Last updated:** [June 13, 2020, 8:44am UTC](https://meta.discourse.org/t/job-exception-undefined-method-name-for/154644 "2020-06-13T08:44:58Z")

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Hi everyone, Discourse 2.5.0.beta6 ( 7fe414d35d ) My log files are quite full off these: Job exception: undefined method \`name’ for #\<#Class:0x00007fa29345f668:0x00007fa27e26e3a0\> eg: Clicking on one reveals …

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## [Allow anyone to view but only registered to post](https://meta.discourse.org/t/allow-anyone-to-view-but-only-registered-to-post/154728)

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**Author:** [@krishraov](https://meta.discourse.org/u/krishraov)\
**Replies:** 4\
**Last updated:** [June 13, 2020, 5:47am UTC](https://meta.discourse.org/t/allow-anyone-to-view-but-only-registered-to-post/154728 "2020-06-13T05:47:41Z")

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Hi - I am on the free 14-day trial of Discourse and I am trying to create a community. My goal is to have registered users post articles and reply to them allow anyone (registered or not) to be able to view and read t…

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## [Immediately Close Topic](https://meta.discourse.org/t/immediately-close-topic/154624)

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**Author:** [@Aiden12114](https://meta.discourse.org/u/Aiden12114)\
**Replies:** 8\
**Last updated:** [June 13, 2020, 3:24am UTC](https://meta.discourse.org/t/immediately-close-topic/154624 "2020-06-13T03:24:59Z")

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I was wondering how I can immediately close a topic.

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## [Floating "Reply" button for each topic](https://meta.discourse.org/t/floating-reply-button-for-each-topic/154452)

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**Author:** [@jord8on](https://meta.discourse.org/u/jord8on)\
**Replies:** 2\
**Last updated:** [June 13, 2020, 3:17am UTC](https://meta.discourse.org/t/floating-reply-button-for-each-topic/154452 "2020-06-13T03:17:14Z")

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Continuing the discussion from Floating "New topic" button I love this “Floating New Topic” button as outlined in that :up\_arrow:︎ linked discussion. @merefield - Would it be difficult to tweak the CSS code you offered…

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## [Messing up with installation](https://meta.discourse.org/t/messing-up-with-installation/154675)

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**Author:** [@Devansh\_Khetan](https://meta.discourse.org/u/Devansh_Khetan)\
**Replies:** 2\
**Last updated:** [June 13, 2020, 2:19am UTC](https://meta.discourse.org/t/messing-up-with-installation/154675 "2020-06-13T02:19:19Z")

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I just build a droplet from digital ocean with Discourse as 1 click app. I also purchased my domain from Godaddy and transferred DNS to digital ocean networking. Now I am puzzled how to proceed on console and also mes…

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## [Nginx configuration for Discourse forum over Tor](https://meta.discourse.org/t/nginx-configuration-for-discourse-forum-over-tor/136750)

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**Author:** [@prostasia](https://meta.discourse.org/u/prostasia)\
**Replies:** 9\
**Last updated:** [June 12, 2020, 10:09pm UTC](https://meta.discourse.org/t/nginx-configuration-for-discourse-forum-over-tor/136750 "2020-06-12T22:09:38Z")

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Hello all, I would like to configure Discourse to be a Tor hidden service using nginx. Here is the configuration that I am trying in nginx (it doesn’t work, “server not found”): server { listen unix:/var/run/nginx-…

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## [Let's encrypt SSL certificate expired: \`urn:ietf:params:acme:error:rateLimited\`](https://meta.discourse.org/t/lets-encrypt-ssl-certificate-expired-urnparamserror-ratelimited/154702)

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**Author:** [@CamilleRoux](https://meta.discourse.org/u/CamilleRoux)\
**Replies:** 3\
**Last updated:** [June 12, 2020, 9:06pm UTC](https://meta.discourse.org/t/lets-encrypt-ssl-certificate-expired-urnparamserror-ratelimited/154702 "2020-06-12T21:06:57Z")

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Hi! My SSL certificate has not been renewed. I found the following error in acme.sh.log : \[Fri 12 Jun 2020 07:57:40 PM UTC\] HEAD \[Fri 12 Jun 2020 07:57:40 PM UTC\] \_post\_url='https://acme-v02.api.letsencrypt.org/acme/ne…

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## [Editor gets confused when RTL and LTR languages are mixed together](https://meta.discourse.org/t/editor-gets-confused-when-rtl-and-ltr-languages-are-mixed-together/81373)

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**Author:** [@Guy\_Fawkes](https://meta.discourse.org/u/Guy_Fawkes)\
**Replies:** 2\
**Last updated:** [February 24, 2018, 8:58pm UTC](https://meta.discourse.org/t/editor-gets-confused-when-rtl-and-ltr-languages-are-mixed-together/81373 "2018-02-24T20:58:07Z")

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Hello , I noticed that Arabic is not well supported by Discourse : This is how topics look like when I set up English : When I turn to Arabic , it looks like this Please fix this thank you

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## [Can I undelete a custom user field?](https://meta.discourse.org/t/can-i-undelete-a-custom-user-field/102255)

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**Author:** [@tophee](https://meta.discourse.org/u/tophee)\
**Replies:** 4\
**Last updated:** [June 12, 2020, 8:35am UTC](https://meta.discourse.org/t/can-i-undelete-a-custom-user-field/102255 "2020-06-12T08:35:40Z")

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I accidentally deleted a custom user field. Does that mean that it is entirely deleted from the database or is it still there? If it is still there, is there any way of undeleting it (apart from restoring a backup)? Or …

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## [Badges not processing](https://meta.discourse.org/t/badges-not-processing/154580)

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**Author:** [@jughead](https://meta.discourse.org/u/jughead)\
**Replies:** 3\
**Last updated:** [June 12, 2020, 7:14am UTC](https://meta.discourse.org/t/badges-not-processing/154580 "2020-06-12T07:14:00Z")

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Hi all, For some reason badges aren’t fully “propagated” across the forum. Badge has been earned: Lets take the last awarded badge: “Read Guidelines” As you can see it has been awarded. However in the admin se…

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## [Unwatch all currently watched topics](https://meta.discourse.org/t/unwatch-all-currently-watched-topics/138242)

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**Author:** [@rlaliberty](https://meta.discourse.org/u/rlaliberty)\
**Replies:** 3\
**Last updated:** [June 12, 2020, 6:11am UTC](https://meta.discourse.org/t/unwatch-all-currently-watched-topics/138242 "2020-06-12T06:11:22Z")

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Is there a way I can ‘unwatch’ all topics I’m currently watching? I just want to be notified if I’m tagged going forward.

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## [Question on using Open-Source version of Discourse](https://meta.discourse.org/t/question-on-using-open-source-version-of-discourse/154622)

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**Author:** [@Devansh\_Khetan](https://meta.discourse.org/u/Devansh_Khetan)\
**Replies:** 1\
**Last updated:** [June 12, 2020, 5:32am UTC](https://meta.discourse.org/t/question-on-using-open-source-version-of-discourse/154622 "2020-06-12T05:32:52Z")

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Hi I am making a website named Dwe. It’s a Designing forum that designs things for free and we are also uploading are website’s source code on Github. But we want to show ads on our Home, about, Contact pages. So are…

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## [Attachements of E-Mails send to categories nicely shown but not uploaded to folder](https://meta.discourse.org/t/attachements-of-e-mails-send-to-categories-nicely-shown-but-not-uploaded-to-folder/154525)

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**Author:** [@agit](https://meta.discourse.org/u/agit)\
**Replies:** 0\
**Last updated:** [June 11, 2020, 1:42pm UTC](https://meta.discourse.org/t/attachements-of-e-mails-send-to-categories-nicely-shown-but-not-uploaded-to-folder/154525 "2020-06-11T13:42:37Z")

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Hello you\*s, my problem is, that I send an mail with an attachment to an email address that’s connected to a category. Everything works just beautiful the Mail will show up in the Topic overview, the text gets preciousl…

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## [One of my Groups is not notifying some of its members. Is there some way to diagnose?](https://meta.discourse.org/t/one-of-my-groups-is-not-notifying-some-of-its-members-is-there-some-way-to-diagnose/154577)

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**Author:** [@StanD](https://meta.discourse.org/u/StanD)\
**Replies:** 0\
**Last updated:** [June 11, 2020, 9:05pm UTC](https://meta.discourse.org/t/one-of-my-groups-is-not-notifying-some-of-its-members-is-there-some-way-to-diagnose/154577 "2020-06-11T21:05:31Z")

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I have a few discourse Groups set up. Most act normally but one in particular has some behaviors that perplex me. The members of this Group are almost exclusively users that use email. Not technically inclined. Emails …

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## [Watched categories and tags email notifications no longer working](https://meta.discourse.org/t/watched-categories-and-tags-email-notifications-no-longer-working/154253)

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**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 8\
**Last updated:** [June 12, 2020, 1:35am UTC](https://meta.discourse.org/t/watched-categories-and-tags-email-notifications-no-longer-working/154253 "2020-06-12T01:35:54Z")

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I have a few categories set to ‘watching’ and I used to get emailed whenever a new topic (or post in the watched category) would be made - but this is no longer working. I’m not sure when it stopped working but a member…

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## [Offline Mode while Building](https://meta.discourse.org/t/offline-mode-while-building/154581)

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**Author:** [@PaigeLynn96](https://meta.discourse.org/u/PaigeLynn96)\
**Replies:** 2\
**Last updated:** [June 12, 2020, 1:20am UTC](https://meta.discourse.org/t/offline-mode-while-building/154581 "2020-06-12T01:20:13Z")

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Is there a way to display a offline page while setting up as right now my joomla site is in offline mode to build

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## [Unable to connect WordPress site to Discourse](https://meta.discourse.org/t/unable-to-connect-wordpress-site-to-discourse/154539)

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**Author:** [@AtakanYildirim1](https://meta.discourse.org/u/AtakanYildirim1)\
**Replies:** 7\
**Last updated:** [June 12, 2020, 12:01am UTC](https://meta.discourse.org/t/unable-to-connect-wordpress-site-to-discourse/154539 "2020-06-12T00:01:23Z")

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@simon I use your plugin but I have a problem. I’m waiting for your help. My problem is this. \[Discourse\_topics\] running on localhost does not work on my server. \[Discourse\_link\] works on my server, but \[Discourse\_topic…

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## [Discourse comments not visible in Wordpress](https://meta.discourse.org/t/discourse-comments-not-visible-in-wordpress/154573)

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**Author:** [@Edward\_Zarecor](https://meta.discourse.org/u/Edward_Zarecor)\
**Replies:** 1\
**Last updated:** [June 11, 2020, 9:30pm UTC](https://meta.discourse.org/t/discourse-comments-not-visible-in-wordpress/154573 "2020-06-11T21:30:49Z")

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We’ve configured Wordpress to connect to Discourse for comments and when we publish a new Blog post topics are being created in the correct category. However, we are not able to see the comments in the Wordpress site. I…

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## [Having difficulty configuring S3 backups](https://meta.discourse.org/t/having-difficulty-configuring-s3-backups/154576)

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**Author:** [@alldritt](https://meta.discourse.org/u/alldritt)\
**Replies:** 2\
**Last updated:** [June 11, 2020, 9:16pm UTC](https://meta.discourse.org/t/having-difficulty-configuring-s3-backups/154576 "2020-06-11T21:16:12Z")

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Hello, I’ve had a Discourse installation running for a couple of years with backups being done locally. I’m trying to reconfigure my Discourse installation to send backups to an S3 bucket and I cannot seem to get it wo…

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## [With URLs \`my\` is generic for user. Is there something similar for hostname?](https://meta.discourse.org/t/with-urls-my-is-generic-for-user-is-there-something-similar-for-hostname/154542)

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**Author:** [@EricGT](https://meta.discourse.org/u/EricGT)\
**Replies:** 2\
**Last updated:** [June 11, 2020, 5:20pm UTC](https://meta.discourse.org/t/with-urls-my-is-generic-for-user-is-there-something-similar-for-hostname/154542 "2020-06-11T17:20:36Z")

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As an admin we often want to give a link to a user to their settings page. Instead of giving them an example with a hard coded user in the URL like https://swi-prolog.discourse.group/u/ericgt/preferences/account we ch…

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## [Pattern for "must read" content](https://meta.discourse.org/t/pattern-for-must-read-content/154465)

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**Author:** [@chaddyer](https://meta.discourse.org/u/chaddyer)\
**Replies:** 4\
**Last updated:** [June 11, 2020, 5:56pm UTC](https://meta.discourse.org/t/pattern-for-must-read-content/154465 "2020-06-11T17:56:41Z")

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i have a set of core content that is organized in stages. i want folks to go through stage 1 content before they see stage 2. in thought i might be able to achieve this with trust levels. is there a a way to require read…

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## [User titles do not save (changing back after a while)](https://meta.discourse.org/t/user-titles-do-not-save-changing-back-after-a-while/154549)

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**Author:** [@HenryBo](https://meta.discourse.org/u/HenryBo)\
**Replies:** 0\
**Last updated:** [June 11, 2020, 5:37pm UTC](https://meta.discourse.org/t/user-titles-do-not-save-changing-back-after-a-while/154549 "2020-06-11T17:37:10Z")

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I searched for this issue and found the following topics which describe my problem: It seems this has been fixed in 2017. However I’m experiencing the same issue (I’ve only had Discourse installed since 2019, and ha…

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## [Discourse Hub doesn't open forums in their PWAs](https://meta.discourse.org/t/discourse-hub-doesnt-open-forums-in-their-pwas/117350)

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**Author:** [@md-misko](https://meta.discourse.org/u/md-misko)\
**Replies:** 10\
**Last updated:** [June 11, 2020, 5:06pm UTC](https://meta.discourse.org/t/discourse-hub-doesnt-open-forums-in-their-pwas/117350 "2020-06-11T17:06:12Z")

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Forum links in Discourse Hub on Android always open in Chrome, even when the forum is installed as PWA. Is that expected behaviour? Shouldn’t all links open in their respective PWAs? (Always open supported links is ena…

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