# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=608

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 609

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## [Disqus Comments Suddenly Not Showing](https://meta.discourse.org/t/disqus-comments-suddenly-not-showing/154334)

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**Author:** [@alexwoolfson](https://meta.discourse.org/u/alexwoolfson)\
**Replies:** 3\
**Last updated:** [June 9, 2020, 7:27pm UTC](https://meta.discourse.org/t/disqus-comments-suddenly-not-showing/154334 "2020-06-09T19:27:15Z")

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Hey @simon! I hope you’re well and I’m sorry to bug you with this, but my Disqus comments have suddenly stopped showing up under the Discourse posts on my Wordpress pages. The whole Disqus interface has vanished, as you…

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## [How can I get the "Install app?" prompt for my Discourse](https://meta.discourse.org/t/how-can-i-get-the-install-app-prompt-for-my-discourse/154271)

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**Author:** [@Aiden12114](https://meta.discourse.org/u/Aiden12114)\
**Replies:** 3\
**Last updated:** [June 9, 2020, 1:57pm UTC](https://meta.discourse.org/t/how-can-i-get-the-install-app-prompt-for-my-discourse/154271 "2020-06-09T13:57:04Z")

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## [Hello from Gitpod! (installing on google cloud + automated dev setup)](https://meta.discourse.org/t/hello-from-gitpod-installing-on-google-cloud-automated-dev-setup/128783)

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**Author:** [@jankeromnes](https://meta.discourse.org/u/jankeromnes)\
**Replies:** 23\
**Last updated:** [June 9, 2020, 2:36pm UTC](https://meta.discourse.org/t/hello-from-gitpod-installing-on-google-cloud-automated-dev-setup/128783 "2020-06-09T14:36:30Z")

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Hello Discourse community! :wave: I work on gitpod.io, a free one-click IDE for GitHub. We currently use Spectrum for our community, but we have some troubles with it and we’d love to stand up a Discourse instance to pl…

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## [Sorry, but you cannot send a private message to that user](https://meta.discourse.org/t/sorry-but-you-cannot-send-a-private-message-to-that-user/154310)

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**Author:** [@sunjam](https://meta.discourse.org/u/sunjam)\
**Replies:** 3\
**Last updated:** [June 9, 2020, 2:33pm UTC](https://meta.discourse.org/t/sorry-but-you-cannot-send-a-private-message-to-that-user/154310 "2020-06-09T14:33:53Z")

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Trust Level 1 user on our forum is unable to send private messages to a Trust Level 2 user. Unsure of why. Trust Level 1 is basic requirement for sending private messages. Any ideas? Continuing the discussion from…

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## [Problem accessing plugin admin after restore](https://meta.discourse.org/t/problem-accessing-plugin-admin-after-restore/154169)

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**Author:** [@efeefe](https://meta.discourse.org/u/efeefe)\
**Replies:** 4\
**Last updated:** [June 9, 2020, 8:24am UTC](https://meta.discourse.org/t/problem-accessing-plugin-admin-after-restore/154169 "2020-06-09T08:24:28Z")

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Hi everyone. I have recently set up a discourse instance using Digital Ocean’s setup script. Apparently all went fine. I then restored a backup from another instance I had de-activated about 4 months ago. It was original…

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## [How to set redis DB ID in Docker container?](https://meta.discourse.org/t/how-to-set-redis-db-id-in-docker-container/56267)

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**Author:** [@TomekB](https://meta.discourse.org/u/TomekB)\
**Replies:** 6\
**Last updated:** [June 9, 2020, 8:08am UTC](https://meta.discourse.org/t/how-to-set-redis-db-id-in-docker-container/56267 "2020-06-09T08:08:07Z")

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I have one data container and I would like to use several web\_only containers (several forums on separate servers). How to I pass a DB ID to web\_only container so that multiple forums use their own cache? Without this t…

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## [CSRF login error after upgrade to 2.5.0.beta4](https://meta.discourse.org/t/csrf-login-error-after-upgrade-to-2-5-0-beta4/150423)

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**Author:** [@Thomas\_Rother](https://meta.discourse.org/u/Thomas_Rother)\
**Replies:** 12\
**Last updated:** [June 9, 2020, 6:29am UTC](https://meta.discourse.org/t/csrf-login-error-after-upgrade-to-2-5-0-beta4/150423 "2020-06-09T06:29:59Z")

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After upgrade to 2.5.0.beta4 I see CSRF errors in the production log: Processing by SessionController#csrf as JSON Completed 200 OK in 1ms (Views: 0.1ms | ActiveRecord: 0.0ms | Allocations: 351) Started POST "/session" …

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## [How to add single options in the content](https://meta.discourse.org/t/how-to-add-single-options-in-the-content/154260)

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**Author:** [@sharkdeng](https://meta.discourse.org/u/sharkdeng)\
**Replies:** 2\
**Last updated:** [June 9, 2020, 4:57am UTC](https://meta.discourse.org/t/how-to-add-single-options-in-the-content/154260 "2020-06-09T04:57:19Z")

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Hello, I wonder how to add HTML such as the follwing code in the post content. Thank you!!! \<label for="cars"\>Choose a car:\</label\> \<select name="cars" id="cars"\> \<option value="volvo"\>Volvo\</option\> \<option value=…

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## [\`@mention\` not working](https://meta.discourse.org/t/mention-not-working/154251)

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**Author:** [@Joaquin\_Menchacha](https://meta.discourse.org/u/Joaquin_Menchacha)\
**Replies:** 2\
**Last updated:** [June 9, 2020, 3:00am UTC](https://meta.discourse.org/t/mention-not-working/154251 "2020-06-09T03:00:18Z")

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Recently after upgrading to 2.5.0.beta6, we noticed some problems with the @mentions feature. The popup list of users does not always show. I had this reproduce consistently by typing a single character. I have to hit…

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## [New topic but "New" not showing in nav - any idea why?](https://meta.discourse.org/t/new-topic-but-new-not-showing-in-nav-any-idea-why/154198)

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**Author:** [@bts](https://meta.discourse.org/u/bts)\
**Replies:** 6\
**Last updated:** [June 9, 2020, 1:29am UTC](https://meta.discourse.org/t/new-topic-but-new-not-showing-in-nav-any-idea-why/154198 "2020-06-09T01:29:45Z")

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We have the top menu to show the “New” tab. And there’s a new topic right now that even has the little blue dot I see when I visit latest. But “New” is not showing in the nav. Notifications are default, consider top…

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## [Did I get this right. \`launcher run\` does not use a current running container?](https://meta.discourse.org/t/did-i-get-this-right-launcher-run-does-not-use-a-current-running-container/154117)

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**Author:** [@EricGT](https://meta.discourse.org/u/EricGT)\
**Replies:** 5\
**Last updated:** [June 8, 2020, 8:21pm UTC](https://meta.discourse.org/t/did-i-get-this-right-launcher-run-does-not-use-a-current-running-container/154117 "2020-06-08T20:21:42Z")

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In trying to understand launcher run, e.g. groot@galaxy:/var/discourse$ sudo ./launcher run app whoami If a site is up and running the above command would not enter that site and start bash to run the command whoami bu…

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## [Access Control Bug](https://meta.discourse.org/t/access-control-bug/154227)

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**Author:** [@Jared\_Hillam](https://meta.discourse.org/u/Jared_Hillam)\
**Replies:** 0\
**Last updated:** [June 8, 2020, 7:09pm UTC](https://meta.discourse.org/t/access-control-bug/154227 "2020-06-08T19:09:08Z")

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We use the feature that automatically allocates users to groups via their email domain. We had a partner of ours with about 20 users that needed a change in their group allocation. Instead of “Partner” we changed them to…

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## [How can I configure external nginx with discourse](https://meta.discourse.org/t/how-can-i-configure-external-nginx-with-discourse/154201)

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**Author:** [@rainmanjam](https://meta.discourse.org/u/rainmanjam)\
**Replies:** 3\
**Last updated:** [June 8, 2020, 4:07pm UTC](https://meta.discourse.org/t/how-can-i-configure-external-nginx-with-discourse/154201 "2020-06-08T16:07:14Z")

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I’m following these instructions to setup Discourse outside of docker: I’m using Digital Ocean and want to use their implementation. They use a CA cert for connecting. How can I modify discourse.conf to include a CA c…

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## [Topic List Sort By stuck on false](https://meta.discourse.org/t/topic-list-sort-by-stuck-on-false/154042)

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**Author:** [@davidkingham](https://meta.discourse.org/u/davidkingham)\
**Replies:** 6\
**Last updated:** [June 8, 2020, 2:01pm UTC](https://meta.discourse.org/t/topic-list-sort-by-stuck-on-false/154042 "2020-06-08T14:01:16Z")

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The category setting topic\_list\_sort\_by is stuck on false on my site for any of the options. If I change it to descending, save the category, it works and sorts correctly until the page is refreshed and it goes back to t…

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## [Please document supported distros](https://meta.discourse.org/t/please-document-supported-distros/154087)

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**Author:** [@koala](https://meta.discourse.org/u/koala)\
**Replies:** 14\
**Last updated:** [June 8, 2020, 12:25pm UTC](https://meta.discourse.org/t/please-document-supported-distros/154087 "2020-06-08T12:25:33Z")

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Hi, I’m running Discourse on Ubuntu 16.04. As it is going out of support next year, I’m researching what to do with my Discourse VM. Only mentions Ubuntu 18.04, which is less than ideal (but it’s fine!) given that 20…

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## [My Avatar Flair Is Not Showing](https://meta.discourse.org/t/my-avatar-flair-is-not-showing/154156)

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**Author:** [@Aiden12114](https://meta.discourse.org/u/Aiden12114)\
**Replies:** 1\
**Last updated:** [June 8, 2020, 9:40am UTC](https://meta.discourse.org/t/my-avatar-flair-is-not-showing/154156 "2020-06-08T09:40:06Z")

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My avatar flair isn’t showing. Here are my settings.

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## [“will be promoted soon”](https://meta.discourse.org/t/will-be-promoted-soon/153957)

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**Author:** [@genev](https://meta.discourse.org/u/genev)\
**Replies:** 2\
**Last updated:** [June 8, 2020, 8:45am UTC](https://meta.discourse.org/t/will-be-promoted-soon/153957 "2020-06-08T08:45:31Z")

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Hello, can you sum up the things to do / check when a user is “will be promoted soon” status for more than a month ? Is it a normal status ? Thank you, G

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## [Getting thumbnails from json endpoints](https://meta.discourse.org/t/getting-thumbnails-from-json-endpoints/154162)

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**Author:** [@D8vid](https://meta.discourse.org/u/D8vid)\
**Replies:** 4\
**Last updated:** [June 8, 2020, 8:39am UTC](https://meta.discourse.org/t/getting-thumbnails-from-json-endpoints/154162 "2020-06-08T08:39:54Z")

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@merefield I’ve been using TLP for the past year, thank you! Just a note to describe a use case for thumbnail image URLs in post topic JSON: I’m testing https://zapier.com to automate a new (latest) topic \> tweet gatew…

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## [Traefik SSL Self-Signed Certs](https://meta.discourse.org/t/traefik-ssl-self-signed-certs/154039)

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**Author:** [@Dan\_W](https://meta.discourse.org/u/Dan_W)\
**Replies:** 1\
**Last updated:** [June 8, 2020, 5:10am UTC](https://meta.discourse.org/t/traefik-ssl-self-signed-certs/154039 "2020-06-08T05:10:27Z")

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Hi all, I am new to the forum. I have recently started using Traefik with my docker containers and must say it is fantastic. Currently, I am trying to get one of my docker containers to use a custom self-signed SSL. I ha…

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## [Background color in categories page (Mobile version)](https://meta.discourse.org/t/background-color-in-categories-page-mobile-version/153640)

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**Author:** [@PaulinaMX](https://meta.discourse.org/u/PaulinaMX)\
**Replies:** 6\
**Last updated:** [June 8, 2020, 2:03am UTC](https://meta.discourse.org/t/background-color-in-categories-page-mobile-version/153640 "2020-06-08T02:03:35Z")

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I would like to color those white spaces. This is the css code that I am using. /\*Tamaño de la fuente\*/ .topic-post { font-size: 17px; } .topic-list-item:nth-child(even) { background-color: #EEE; } .topic-l…

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## [Unexpected switch to desktop view on mobile](https://meta.discourse.org/t/unexpected-switch-to-desktop-view-on-mobile/154138)

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**Author:** [@Steamfire](https://meta.discourse.org/u/Steamfire)\
**Replies:** 12\
**Last updated:** [June 8, 2020, 1:24am UTC](https://meta.discourse.org/t/unexpected-switch-to-desktop-view-on-mobile/154138 "2020-06-08T01:24:29Z")

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It’s a complete mess to try to type in the forum post editor in safari on iOS 13.4.1. See attached images and video. In this video I’m simply trying to move the cursor to the bottom of the post, and insert an image. Th…

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## [Changing URL of Topics to make it more precise](https://meta.discourse.org/t/changing-url-of-topics-to-make-it-more-precise/154129)

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**Author:** [@Ali3](https://meta.discourse.org/u/Ali3)\
**Replies:** 1\
**Last updated:** [June 7, 2020, 11:43pm UTC](https://meta.discourse.org/t/changing-url-of-topics-to-make-it-more-precise/154129 "2020-06-07T23:43:29Z")

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Hello, Is there any way to change URL, to something like, www.website.com/category1/1 www.website.com/category1/2 www.website.com/category1/3 and same for every other category www.website.com/category2/1 www.websit…

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## [Wordpress register with discourse](https://meta.discourse.org/t/wordpress-register-with-discourse/154030)

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**Author:** [@AtakanYildirim1](https://meta.discourse.org/u/AtakanYildirim1)\
**Replies:** 1\
**Last updated:** [June 7, 2020, 5:54pm UTC](https://meta.discourse.org/t/wordpress-register-with-discourse/154030 "2020-06-07T17:54:41Z")

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Hi guys. I have a Wordpress site. I want to enable my discourse users to log in with their discourse account. My discourse users should automatically register to wordpress. When I looked at the settings in the forum, I …

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## [Category page with fixed organization of topics](https://meta.discourse.org/t/category-page-with-fixed-organization-of-topics/154109)

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**Author:** [@gar1t](https://meta.discourse.org/u/gar1t)\
**Replies:** 1\
**Last updated:** [June 7, 2020, 3:35pm UTC](https://meta.discourse.org/t/category-page-with-fixed-organization-of-topics/154109 "2020-06-07T15:35:31Z")

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I’m looking to move the Guild AI docs over to Discourse along with the support services with currently provide on Slack. I’d like to present a fixed, organized view of the docs for the applicable category pages. Unlike…

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## [Publish a notification at top of the page](https://meta.discourse.org/t/publish-a-notification-at-top-of-the-page/154102)

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**Author:** [@sencagri](https://meta.discourse.org/u/sencagri)\
**Replies:** 1\
**Last updated:** [June 7, 2020, 3:27pm UTC](https://meta.discourse.org/t/publish-a-notification-at-top-of-the-page/154102 "2020-06-07T15:27:34Z")

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Hello, I would like to publish some notifications at top of the page about our company or products. Just like these: Is that possible without any extension ? Thanks in advance!

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## [Icon for users in lower right](https://meta.discourse.org/t/icon-for-users-in-lower-right/154106)

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**Author:** [@gar1t](https://meta.discourse.org/u/gar1t)\
**Replies:** 3\
**Last updated:** [June 7, 2020, 3:21pm UTC](https://meta.discourse.org/t/icon-for-users-in-lower-right/154106 "2020-06-07T15:21:04Z")

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I noticed that Discourse support staff (not sure what the designation is actually) have small Discourse icons on their user images at lower right. What are these and how can I enable them for my site?

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## [Error after Upgrading](https://meta.discourse.org/t/error-after-upgrading/153907)

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**Author:** [@HB9GSL](https://meta.discourse.org/u/HB9GSL)\
**Replies:** 4\
**Last updated:** [June 7, 2020, 2:49pm UTC](https://meta.discourse.org/t/error-after-upgrading/153907 "2020-06-07T14:49:45Z")

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Hello I got the following error after upgrading. THe Webpage gives me 502 Bad Gateway. FAILED -------------------- Pups::ExecError: su postgres -c 'psql discourse -c "alter schema public owner to discourse;"' failed wi…

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## [Categories Customization](https://meta.discourse.org/t/categories-customization/154051)

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**Author:** [@Ali3](https://meta.discourse.org/u/Ali3)\
**Replies:** 3\
**Last updated:** [June 7, 2020, 1:53pm UTC](https://meta.discourse.org/t/categories-customization/154051 "2020-06-07T13:53:25Z")

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Hello, I have 7 Categories at the moment on my Website, and each category having topics relevant to that category, At the moment what i can see there is a button on top “categories” and i have to select that to see all c…

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## [Persistent nag for posts (just starting)](https://meta.discourse.org/t/persistent-nag-for-posts-just-starting/154055)

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**Author:** [@gar1t](https://meta.discourse.org/u/gar1t)\
**Replies:** 3\
**Last updated:** [June 7, 2020, 1:02pm UTC](https://meta.discourse.org/t/persistent-nag-for-posts-just-starting/154055 "2020-06-07T13:02:25Z")

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I have a dozen or more topics created but Discourse is always telling me: Let’s start the discussion! There are 0 posts. Visitors need more to read and reply to – we recommend at least 5 posts. Only staff can see t…

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## [Drupal 7 Migration Workflow Support Request](https://meta.discourse.org/t/drupal-7-migration-workflow-support-request/52167)

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**Author:** [@Paul\_Vincent](https://meta.discourse.org/u/Paul_Vincent)\
**Replies:** 3\
**Last updated:** [February 21, 2018, 2:00pm UTC](https://meta.discourse.org/t/drupal-7-migration-workflow-support-request/52167 "2018-02-21T14:00:27Z")

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I’ve managed to migrate my users/forums from our Drupal-based site into a Development environment on OSX. I now want to either: Upload the Backup into my Production instance on Digital Ocean and restore from the UI or, …

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