# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=614

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 615

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## [Automatic updates of Gravatar avatars?](https://meta.discourse.org/t/automatic-updates-of-gravatar-avatars/151370)

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**Author:** [@trusktr](https://meta.discourse.org/u/trusktr)\
**Replies:** 5\
**Last updated:** [May 27, 2020, 2:47am UTC](https://meta.discourse.org/t/automatic-updates-of-gravatar-avatars/151370 "2020-05-27T02:47:03Z")

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Is there a way to configure Discourse to automatically update avatars when Gravatars on gravatar.com have been updated? I think the vast majority of people expect that if they update their Gravatar on gravatar.com, that…

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## [What's the word tokenizer for different languages in discourse?](https://meta.discourse.org/t/whats-the-word-tokenizer-for-different-languages-in-discourse/152893)

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**Author:** [@xiasummer](https://meta.discourse.org/u/xiasummer)\
**Replies:** 1\
**Last updated:** [May 27, 2020, 1:07am UTC](https://meta.discourse.org/t/whats-the-word-tokenizer-for-different-languages-in-discourse/152893 "2020-05-27T01:07:50Z")

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Hi, I was using discourse in Chinese. And I found that many words are not tokenized well. In a sentence, we have many words, and we need to separate them well, to support keyword searching and other important functions. …

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## [Postgres upgrade success loop due to prior postgres 8 to 10 migration](https://meta.discourse.org/t/postgres-upgrade-success-loop-due-to-prior-postgres-8-to-10-migration/152827)

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**Author:** [@bspcht](https://meta.discourse.org/u/bspcht)\
**Replies:** 3\
**Last updated:** [May 26, 2020, 9:47pm UTC](https://meta.discourse.org/t/postgres-upgrade-success-loop-due-to-prior-postgres-8-to-10-migration/152827 "2020-05-26T21:47:34Z")

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In a loop of: To complete the upgrade, rebuild again using: ./launcher rebuild app I must be missing something. Complete log below. Appreciate any help. root@discuss:/var/discourse# ./launcher rebuild app Ensuring lau…

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## [Whitelisting certain CSS tags in posts](https://meta.discourse.org/t/whitelisting-certain-css-tags-in-posts/152482)

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**Author:** [@wigsie](https://meta.discourse.org/u/wigsie)\
**Replies:** 6\
**Last updated:** [May 26, 2020, 7:45pm UTC](https://meta.discourse.org/t/whitelisting-certain-css-tags-in-posts/152482 "2020-05-26T19:45:59Z")

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I need guidance on the current method to whitelist certain CSS tags in html in posts. I understand there are security concerns in whitelisting certain tags in posts, however, we have a small, controlled user base for thi…

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## [Updated to latest version: ./analyze\_new\_cluster.sh message](https://meta.discourse.org/t/updated-to-latest-version-analyze-new-cluster-sh-message/151710)

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**Author:** [@itcrowd21](https://meta.discourse.org/u/itcrowd21)\
**Replies:** 13\
**Last updated:** [May 26, 2020, 6:47pm UTC](https://meta.discourse.org/t/updated-to-latest-version-analyze-new-cluster-sh-message/151710 "2020-05-26T18:47:30Z")

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Hi I upgraded my Discourse today as follows: apt-get update apt-get upgrade ./launcher rebuild app I then got this output: Setting next OID for new cluster ok Sync data directory to disk …

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## [Using standard install, at step to edit app.yml, No app.yml](https://meta.discourse.org/t/using-standard-install-at-step-to-edit-app-yml-no-app-yml/152773)

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**Author:** [@EricGT](https://meta.discourse.org/u/EricGT)\
**Replies:** 6\
**Last updated:** [May 26, 2020, 5:17pm UTC](https://meta.discourse.org/t/using-standard-install-at-step-to-edit-app-yml-no-app-yml/152773 "2020-05-26T17:17:49Z")

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Following Beginner Docker install guide but instead of using Digital Ocean using OSU OSL (a perk of SWI-Prolog being an open source project). At the Email step switched to the more detailed instructions in Switching Y…

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## [Why home page is blank](https://meta.discourse.org/t/why-home-page-is-blank/152774)

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**Author:** [@sharkdeng](https://meta.discourse.org/u/sharkdeng)\
**Replies:** 1\
**Last updated:** [May 26, 2020, 2:24pm UTC](https://meta.discourse.org/t/why-home-page-is-blank/152774 "2020-05-26T14:24:31Z")

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Hello, I just installed a discourse on AWS ec2. edu3d.co but why the home page is blank? It is normal when I use safe-mode and access via AWS ip address.Thank you!!

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## [Create a link and open a new window](https://meta.discourse.org/t/create-a-link-and-open-a-new-window/152382)

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**Author:** [@jenni\_alencar](https://meta.discourse.org/u/jenni_alencar)\
**Replies:** 6\
**Last updated:** [May 26, 2020, 1:53pm UTC](https://meta.discourse.org/t/create-a-link-and-open-a-new-window/152382 "2020-05-26T13:53:01Z")

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Hello, My community is inside my app, I will make a post with an link, but its necessary that the link open in a new window outside the app. There’s a way to do it? Thx.

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## [Moved site behind proxy, favicon and header not using https anymore](https://meta.discourse.org/t/moved-site-behind-proxy-favicon-and-header-not-using-https-anymore/131486)

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**Author:** [@jessicah](https://meta.discourse.org/u/jessicah)\
**Replies:** 11\
**Last updated:** [May 26, 2020, 1:08pm UTC](https://meta.discourse.org/t/moved-site-behind-proxy-favicon-and-header-not-using-https-anymore/131486 "2020-05-26T13:08:23Z")

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I’ve since moved my Discourse instance between servers, and is now running behind a reverse proxy with SSL termination. However, the header image and favicon are not being requested over HTTPS and getting blocked. I tri…

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## [Prometheus plugings no route api](https://meta.discourse.org/t/prometheus-plugings-no-route-api/152741)

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**Author:** [@lbouquin](https://meta.discourse.org/u/lbouquin)\
**Replies:** 0\
**Last updated:** [May 26, 2020, 9:18am UTC](https://meta.discourse.org/t/prometheus-plugings-no-route-api/152741 "2020-05-26T09:18:04Z")

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I have this log when i try to access monitoring from grafana: ActionController::RoutingError (No route matches \[OPTIONS\] “/metrics/api/v1/query”) any idea why ?

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## [Initialize swiperjs not working](https://meta.discourse.org/t/initialize-swiperjs-not-working/152736)

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**Author:** [@aksoforever](https://meta.discourse.org/u/aksoforever)\
**Replies:** 2\
**Last updated:** [May 26, 2020, 9:08am UTC](https://meta.discourse.org/t/initialize-swiperjs-not-working/152736 "2020-05-26T09:08:43Z")

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Hi, discourse team, I’m trying to add swiperjs to the hompage banner, but i faild when i initialize swiper and this is my initialize code var mySwiper = new Swiper (‘.swiper-container’, { // Optional parameters dir…

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## [Upgrade fails on old version of Postgres database](https://meta.discourse.org/t/upgrade-fails-on-old-version-of-postgres-database/103287)

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**Author:** [@gtanczyk](https://meta.discourse.org/u/gtanczyk)\
**Replies:** 8\
**Last updated:** [May 26, 2020, 7:42am UTC](https://meta.discourse.org/t/upgrade-fails-on-old-version-of-postgres-database/103287 "2020-05-26T07:42:17Z")

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I’m upgrading from v2.0.0.beta5 +110 to 2.2.0.beta5 Postgres version: 9.4 Error message: Caused by: ActiveRecord::StatementInvalid: PG::DatatypeMismatch: ERROR: column "info" is of type jsonb but expression is of typ…

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## [Add post to existing topic with Zapier](https://meta.discourse.org/t/add-post-to-existing-topic-with-zapier/126361)

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**Author:** [@RobinD42](https://meta.discourse.org/u/RobinD42)\
**Replies:** 3\
**Last updated:** [May 26, 2020, 3:50am UTC](https://meta.discourse.org/t/add-post-to-existing-topic-with-zapier/126361 "2020-05-26T03:50:54Z")

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I’ve been playing with Zapier a bit and am able to use it to add a new topic to a category in my Discourse site. So far it’s performing as expected, except for one thing. There doesn’t seem to be a way to both create a …

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## [/admin/users/1/log\_out route error](https://meta.discourse.org/t/admin-users-1-log-out-route-error/152719)

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**Author:** [@Dev\_Singh](https://meta.discourse.org/u/Dev_Singh)\
**Replies:** 2\
**Last updated:** [May 26, 2020, 2:49am UTC](https://meta.discourse.org/t/admin-users-1-log-out-route-error/152719 "2020-05-26T02:49:49Z")

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Am getting this error when trying to log out user via the sso logout endpoint both on postman and on the site. Production logs say there is a route error. Have double checked that the api username and key are correct. …

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## [Pinning multiple topics to top of category in order](https://meta.discourse.org/t/pinning-multiple-topics-to-top-of-category-in-order/84303)

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**Author:** [@QuestionMark](https://meta.discourse.org/u/QuestionMark)\
**Replies:** 8\
**Last updated:** [May 26, 2020, 1:52am UTC](https://meta.discourse.org/t/pinning-multiple-topics-to-top-of-category-in-order/84303 "2020-05-26T01:52:16Z")

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I want to have “About this category” always appear first in a category and then have a top level topical question always appear second. When the Top Level topic is designed and is pinned it forces down the About This top…

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## [Migrating Site to S3](https://meta.discourse.org/t/migrating-site-to-s3/151111)

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**Author:** [@faultline](https://meta.discourse.org/u/faultline)\
**Replies:** 2\
**Last updated:** [May 25, 2020, 11:46pm UTC](https://meta.discourse.org/t/migrating-site-to-s3/151111 "2020-05-25T23:46:31Z")

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So long story short, I help run a small-medium sized discourse site (~250k views a month). In the interests of saving some bandwidth/space on the server I’m using I just switched the backups and uploads to point at S3 …

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## [Avatar, Site Logos, and Cert Errors](https://meta.discourse.org/t/avatar-site-logos-and-cert-errors/152335)

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**Author:** [@markcichy](https://meta.discourse.org/u/markcichy)\
**Replies:** 61\
**Last updated:** [May 25, 2020, 9:45pm UTC](https://meta.discourse.org/t/avatar-site-logos-and-cert-errors/152335 "2020-05-25T21:45:09Z")

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Hello! I’ve setup Discourse servers in a about 5 instances now and all seem to be exhibiting odd behaviour; not sure if it is indeed a Bug or if anyone else has experience same. Steps to Recreate Server setup goes sm…

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## [Higher idle process activity after upgrade](https://meta.discourse.org/t/higher-idle-process-activity-after-upgrade/152453)

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**Author:** [@tormod](https://meta.discourse.org/u/tormod)\
**Replies:** 7\
**Last updated:** [May 25, 2020, 6:30pm UTC](https://meta.discourse.org/t/higher-idle-process-activity-after-upgrade/152453 "2020-05-25T18:30:58Z")

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Hi, After upgrading Discourse to v2.5.0.beta4-399-gbf8085e436 (from 2.4 something, using command line bootstrap from discourse\_docker git, just before the Postgres 12 upgrade commits), there is notably more CPU churn on…

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## [Hide tag count under tag window in create thread](https://meta.discourse.org/t/hide-tag-count-under-tag-window-in-create-thread/152682)

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**Author:** [@Bill](https://meta.discourse.org/u/Bill)\
**Replies:** 0\
**Last updated:** [May 25, 2020, 7:05pm UTC](https://meta.discourse.org/t/hide-tag-count-under-tag-window-in-create-thread/152682 "2020-05-25T19:05:20Z")

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Is it possible to hide the tag count? I searched around and couldn’t find an answer. When creating a new topic, under the optional tag window it shows “tag name x5” where “x5” means the tag has been used 5 times. How do…

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## [Seo - duplicate content on different website / your opinion?](https://meta.discourse.org/t/seo-duplicate-content-on-different-website-your-opinion/152646)

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**Author:** [@Jeremie\_Leroy](https://meta.discourse.org/u/Jeremie_Leroy)\
**Replies:** 2\
**Last updated:** [May 25, 2020, 6:54pm UTC](https://meta.discourse.org/t/seo-duplicate-content-on-different-website-your-opinion/152646 "2020-05-25T18:54:27Z")

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Hi Guys, I have a user that post exactly the same content on our website here : https://francais-a-londres.org/t/projet-de-loi-sur-linsolvabilite-un-sauvetage-des-entreprises/18097 And on his website here → Projet de …

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## [Tagging sometimes breaks](https://meta.discourse.org/t/tagging-sometimes-breaks/152533)

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**Author:** [@serrif](https://meta.discourse.org/u/serrif)\
**Replies:** 7\
**Last updated:** [May 25, 2020, 5:11pm UTC](https://meta.discourse.org/t/tagging-sometimes-breaks/152533 "2020-05-25T17:11:15Z")

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I’m not really sure why, but tags seem to have broken on my forum. I’m able to tag most topics, but some topics when you apply the tag, then refresh, it’s gone I also can’t seem to remove tags either,

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## [Is there a record of who added a user to a private message?](https://meta.discourse.org/t/is-there-a-record-of-who-added-a-user-to-a-private-message/152617)

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**Author:** [@Nacho\_Caballero](https://meta.discourse.org/u/Nacho_Caballero)\
**Replies:** 3\
**Last updated:** [May 25, 2020, 4:04pm UTC](https://meta.discourse.org/t/is-there-a-record-of-who-added-a-user-to-a-private-message/152617 "2020-05-25T16:04:38Z")

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Let’s say users A and B are having a private conversation and one of them adds user C. Is this action stored in a table or report? I would like to be able to know if it was user A or user B who added user C. The reaso…

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## [Youtube is rate limiting us on global rebake](https://meta.discourse.org/t/youtube-is-rate-limiting-us-on-global-rebake/77246)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 3\
**Last updated:** [May 25, 2020, 1:45pm UTC](https://meta.discourse.org/t/youtube-is-rate-limiting-us-on-global-rebake/77246 "2020-05-25T13:45:52Z")

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I’ve got a site that I just moved to a new server. Now none of the youtube links are one-boxing. They don’t onebox if I rebuild html, or rebake from the command line, or post the link to a new message. I thought it migh…

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## [Trying to install apache2](https://meta.discourse.org/t/trying-to-install-apache2/152592)

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**Author:** [@nekodroid](https://meta.discourse.org/u/nekodroid)\
**Replies:** 7\
**Last updated:** [May 25, 2020, 1:38pm UTC](https://meta.discourse.org/t/trying-to-install-apache2/152592 "2020-05-25T13:38:37Z")

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Hello, As title says I’ve ran sudo apt install apache2. The server won’t start and this is the error : (98)Address already in use: AH00072: make\_sock: could not bind to address \[::\]:80 (98)Address already in use: AH00…

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## [Text formatting changed after the last Discourse update](https://meta.discourse.org/t/text-formatting-changed-after-the-last-discourse-update/152603)

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**Author:** [@Ed\_Bobkov](https://meta.discourse.org/u/Ed_Bobkov)\
**Replies:** 1\
**Last updated:** [May 25, 2020, 12:11pm UTC](https://meta.discourse.org/t/text-formatting-changed-after-the-last-discourse-update/152603 "2020-05-25T12:11:56Z")

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Previously such text was striked and had a red background. But now there is no a striking effect. What could cause it?

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## [Help me setup many websites on one VPS](https://meta.discourse.org/t/help-me-setup-many-websites-on-one-vps/152585)

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**Author:** [@hinhsymo](https://meta.discourse.org/u/hinhsymo)\
**Replies:** 3\
**Last updated:** [May 25, 2020, 10:15am UTC](https://meta.discourse.org/t/help-me-setup-many-websites-on-one-vps/152585 "2020-05-25T10:15:00Z")

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Hi support ! i have one VPS 2G ram - i want to setup 3 website discourse on 1 VPS i view link: How to Install Discourse Forum with Nginx on Ubuntu 16.04 Step 1 - Install Docker on Ubuntu 16.04 Step 2 - Install and co…

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## [Huge amount of storage transactions](https://meta.discourse.org/t/huge-amount-of-storage-transactions/151922)

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**Author:** [@klopsknoedel](https://meta.discourse.org/u/klopsknoedel)\
**Replies:** 12\
**Last updated:** [May 25, 2020, 1:29am UTC](https://meta.discourse.org/t/huge-amount-of-storage-transactions/151922 "2020-05-25T01:29:03Z")

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Hi, we’re facing huge transaction loads on our storage from time to time. We couldn’t find any schedule or time-pattern for this event but it happens at least once a day. Even the duration changes from 10min to several …

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## [Help me code menu top same image](https://meta.discourse.org/t/help-me-code-menu-top-same-image/152177)

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**Author:** [@hinhsymo](https://meta.discourse.org/u/hinhsymo)\
**Replies:** 5\
**Last updated:** [May 25, 2020, 6:53am UTC](https://meta.discourse.org/t/help-me-code-menu-top-same-image/152177 "2020-05-25T06:53:20Z")

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hi support ! thank for read topic i need code menu top same image Link: https://try.discourse.org/ Thank !

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## [Allow message to be seen by only specific group](https://meta.discourse.org/t/allow-message-to-be-seen-by-only-specific-group/86936)

<div class="topic-metadata">

**Author:** [@HappyGezim](https://meta.discourse.org/u/HappyGezim)\
**Replies:** 1\
**Last updated:** [May 7, 2018, 5:29pm UTC](https://meta.discourse.org/t/allow-message-to-be-seen-by-only-specific-group/86936 "2018-05-07T17:29:19Z")

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Inside a specific topic, can I create a message that’s only visible to users that belong to a specific group?

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## [Quick question about site backups](https://meta.discourse.org/t/quick-question-about-site-backups/152558)

<div class="topic-metadata">

**Author:** [@adiru](https://meta.discourse.org/u/adiru)\
**Replies:** 4\
**Last updated:** [May 25, 2020, 12:36am UTC](https://meta.discourse.org/t/quick-question-about-site-backups/152558 "2020-05-25T00:36:55Z")

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If later on I want to switch from discourse hosting to my own server, does the site backups suffice? Right now i’m hosting on/with Discourse, and I see there is option for backups. I do a backup and then when I go to cl…

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