# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=615

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 616

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## [Automatically creating a user when logging in with Webflow/Memberspace](https://meta.discourse.org/t/automatically-creating-a-user-when-logging-in-with-webflow-memberspace/152536)

<div class="topic-metadata">

**Author:** [@jujudk](https://meta.discourse.org/u/jujudk)\
**Replies:** 1\
**Last updated:** [May 24, 2020, 10:11pm UTC](https://meta.discourse.org/t/automatically-creating-a-user-when-logging-in-with-webflow-memberspace/152536 "2020-05-24T22:11:22Z")

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Hi, I’ve built a project using Webflow and a member’s area using Memberspace. I’ve added Discourse using DigitalOcean (after lots of online step-by-step tutorials) and wondering if there is a way to automatically add a …

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## [More than two levels of \[details\]](https://meta.discourse.org/t/more-than-two-levels-of-details/152421)

<div class="topic-metadata">

**Author:** [@Humpe](https://meta.discourse.org/u/Humpe)\
**Replies:** 6\
**Last updated:** [May 24, 2020, 9:08pm UTC](https://meta.discourse.org/t/more-than-two-levels-of-details/152421 "2020-05-24T21:08:17Z")

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Hi @ll, to categorize things within a single post, I would like to use the \[details\] tag to create many sub-levels. However, the Discourse code stops interpreting the \[details\] tag after two sub-levels. Is there any way…

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## [Avatars lost after restore. How to get them back?](https://meta.discourse.org/t/avatars-lost-after-restore-how-to-get-them-back/148223)

<div class="topic-metadata">

**Author:** [@ariznaf](https://meta.discourse.org/u/ariznaf)\
**Replies:** 59\
**Last updated:** [May 24, 2020, 5:08pm UTC](https://meta.discourse.org/t/avatars-lost-after-restore-how-to-get-them-back/148223 "2020-05-24T17:08:34Z")

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I have made a clean install of discourse an restored the backup that was taken this same night (using the discourse interface to do the backup and restore). The backup was made of the database and uploads. After restor…

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## [Missing link to version history in wiki posts](https://meta.discourse.org/t/missing-link-to-version-history-in-wiki-posts/152510)

<div class="topic-metadata">

**Author:** [@icaria36](https://meta.discourse.org/u/icaria36)\
**Replies:** 2\
**Last updated:** [May 24, 2020, 10:43am UTC](https://meta.discourse.org/t/missing-link-to-version-history-in-wiki-posts/152510 "2020-05-24T10:43:42Z")

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Maybe this is intended but… In wiki posts, there was an icon at the top right that allowed to access to the edit history. Now, the icon located there opens the edit mode, just like the “Edit” button below. See for inst…

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## [How to migrate from one Digitalocean Droplet to a another Droplet in a different Digitalocean account](https://meta.discourse.org/t/how-to-migrate-from-one-digitalocean-droplet-to-a-another-droplet-in-a-different-digitalocean-account/152475)

<div class="topic-metadata">

**Author:** [@Schoebi](https://meta.discourse.org/u/Schoebi)\
**Replies:** 2\
**Last updated:** [May 24, 2020, 6:05am UTC](https://meta.discourse.org/t/how-to-migrate-from-one-digitalocean-droplet-to-a-another-droplet-in-a-different-digitalocean-account/152475 "2020-05-24T06:05:39Z")

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Following Move your Discourse Instance to a Different Server I made a backup within Discourse and restored it on the new discourse instance. But it didn’t affect the content or anything on the new instance. Do I have to …

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## [Discourse a SSO provider for Wordpress](https://meta.discourse.org/t/discourse-a-sso-provider-for-wordpress/29934)

<div class="topic-metadata">

**Author:** [@ankh2054](https://meta.discourse.org/u/ankh2054)\
**Replies:** 10\
**Last updated:** [May 23, 2020, 11:41pm UTC](https://meta.discourse.org/t/discourse-a-sso-provider-for-wordpress/29934 "2020-05-23T23:41:23Z")

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Hi all, Im looking at implementing a solution in wordpress where discourse becomes the SSO provider. I already have 1000+ users on discourse and want to allow users to have accounts on the wordpress site. Does anyone …

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## [Use WWW rather than sub.domian](https://meta.discourse.org/t/use-www-rather-than-sub-domian/152488)

<div class="topic-metadata">

**Author:** [@PaigeLynn96](https://meta.discourse.org/u/PaigeLynn96)\
**Replies:** 1\
**Last updated:** [May 23, 2020, 9:08pm UTC](https://meta.discourse.org/t/use-www-rather-than-sub-domian/152488 "2020-05-23T21:08:21Z")

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Is there an easy way to set up the domain on the top level rather than sub.domain.com

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## [Can't restore a snapshot instance](https://meta.discourse.org/t/cant-restore-a-snapshot-instance/152089)

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**Author:** [@eextra](https://meta.discourse.org/u/eextra)\
**Replies:** 5\
**Last updated:** [May 23, 2020, 9:01pm UTC](https://meta.discourse.org/t/cant-restore-a-snapshot-instance/152089 "2020-05-23T21:01:17Z")

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I can’t restore a snapshot instance. I’m testing in different ways. Installation, forum backup works well, but I’m concerned about restoring a snapshot instance from lightsail. I restore the image and everything works …

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## [Insert Date / Time Question](https://meta.discourse.org/t/insert-date-time-question/140792)

<div class="topic-metadata">

**Author:** [@Slowhand](https://meta.discourse.org/u/Slowhand)\
**Replies:** 17\
**Last updated:** [May 23, 2020, 8:13pm UTC](https://meta.discourse.org/t/insert-date-time-question/140792 "2020-05-23T20:13:42Z")

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When entering a date/time for today, it shows up as The next day, it shows as Then - Finally, it shows the actual date / time Would it be possible to skip all that stuff and just always show the date & time?

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## [Remove Discourse from search engine](https://meta.discourse.org/t/remove-discourse-from-search-engine/152440)

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**Author:** [@Paul\_WOISARD](https://meta.discourse.org/u/Paul_WOISARD)\
**Replies:** 1\
**Last updated:** [May 23, 2020, 6:19pm UTC](https://meta.discourse.org/t/remove-discourse-from-search-engine/152440 "2020-05-23T18:19:10Z")

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Hello, Could you remove https://dvkbuntu.discourse.group/ from search engine ? We don’t use your forum, but the site will be in firsts of search. Thank you, Best Regards Paul HandyOpenSource/DVKBuntu

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## [Add Flair to existing group retrospectivly](https://meta.discourse.org/t/add-flair-to-existing-group-retrospectivly/152419)

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**Author:** [@smithgt](https://meta.discourse.org/u/smithgt)\
**Replies:** 5\
**Last updated:** [May 23, 2020, 6:12pm UTC](https://meta.discourse.org/t/add-flair-to-existing-group-retrospectivly/152419 "2020-05-23T18:12:25Z")

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I wanted a way to easily identify paid members vs free members on my forum. After a little research, I found the option to automatically add “avatar flair” to groups. This would be sufficient, so I’ve added a flair to …

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## ["Oops" error when clicking email link to authorize email address change](https://meta.discourse.org/t/oops-error-when-clicking-email-link-to-authorize-email-address-change/152445)

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**Author:** [@ChrisBeach](https://meta.discourse.org/u/ChrisBeach)\
**Replies:** 2\
**Last updated:** [May 23, 2020, 3:36pm UTC](https://meta.discourse.org/t/oops-error-when-clicking-email-link-to-authorize-email-address-change/152445 "2020-05-23T15:36:34Z")

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When attempting to change the email address associated with an account, the user is emailed a link of the form https://\[domain\]/u/authorize-email/\[some token\]. When clicking on that link, the forum displays an error mess…

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## [Hide the Replies, Views, Activity columns?](https://meta.discourse.org/t/hide-the-replies-views-activity-columns/152433)

<div class="topic-metadata">

**Author:** [@timebinder](https://meta.discourse.org/u/timebinder)\
**Replies:** 2\
**Last updated:** [May 23, 2020, 3:08pm UTC](https://meta.discourse.org/t/hide-the-replies-views-activity-columns/152433 "2020-05-23T15:08:40Z")

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I’m considering Discourse vs the very elegantly simple https://flarum.org/ Is is possible with Discourse to eliminate the somewhat schizophrenic overwhelm of potentially pointless user thumbnail and number columns on th…

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## [What is the easiest way to embed a live video?](https://meta.discourse.org/t/what-is-the-easiest-way-to-embed-a-live-video/80487)

<div class="topic-metadata">

**Author:** [@danielw](https://meta.discourse.org/u/danielw)\
**Replies:** 1\
**Last updated:** [February 13, 2018, 7:02pm UTC](https://meta.discourse.org/t/what-is-the-easiest-way-to-embed-a-live-video/80487 "2018-02-13T19:02:40Z")

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I would like to do a live office hour in my discourse forum. Ideally the video would be the start of the topic and my students could post questions below it. Is Youtube live the simplest option? PS very sorry if this wa…

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## [How to customize Signup page to include Ringcaptcha verification](https://meta.discourse.org/t/how-to-customize-signup-page-to-include-ringcaptcha-verification/152406)

<div class="topic-metadata">

**Author:** [@wole\_awodipe](https://meta.discourse.org/u/wole_awodipe)\
**Replies:** 2\
**Last updated:** [May 23, 2020, 4:10am UTC](https://meta.discourse.org/t/how-to-customize-signup-page-to-include-ringcaptcha-verification/152406 "2020-05-23T04:10:08Z")

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Please how can i customize the Signup page to include Ringcaptcha verification?

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## [Plugin to extend posts/topics with user custom field](https://meta.discourse.org/t/plugin-to-extend-posts-topics-with-user-custom-field/152396)

<div class="topic-metadata">

**Author:** [@daggemarren](https://meta.discourse.org/u/daggemarren)\
**Replies:** 0\
**Last updated:** [May 23, 2020, 12:21am UTC](https://meta.discourse.org/t/plugin-to-extend-posts-topics-with-user-custom-field/152396 "2020-05-23T00:21:59Z")

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Hello! My users have a custom field called “Competence” and i would love to show this after the name in posts. Currently its only visible in profile/user-card. Can someone share a snippet for this or guide me. Thanks! …

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## [What is “Bumping Topics”](https://meta.discourse.org/t/what-is-bumping-topics/125790)

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**Author:** [@Samivan\_911](https://meta.discourse.org/u/Samivan_911)\
**Replies:** 9\
**Last updated:** [May 22, 2020, 11:08pm UTC](https://meta.discourse.org/t/what-is-bumping-topics/125790 "2020-05-22T23:08:55Z")

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What does “Bumping Topics” do?

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## [How to remove sticky top bar?](https://meta.discourse.org/t/how-to-remove-sticky-top-bar/88333)

<div class="topic-metadata">

**Author:** [@coolstart](https://meta.discourse.org/u/coolstart)\
**Replies:** 4\
**Last updated:** [May 22, 2020, 11:02pm UTC](https://meta.discourse.org/t/how-to-remove-sticky-top-bar/88333 "2020-05-22T23:02:25Z")

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the top bar including logo stays sticky whenever I scroll up and down the page. Acutally I wanna make it sticky only when I scroll up and not sticky when scroll down the page. if it’s not possible then I just wanna rem…

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## [Is rejected posts to top bar on user summary page working?](https://meta.discourse.org/t/is-rejected-posts-to-top-bar-on-user-summary-page-working/151630)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 6\
**Last updated:** [May 22, 2020, 10:03pm UTC](https://meta.discourse.org/t/is-rejected-posts-to-top-bar-on-user-summary-page-working/151630 "2020-05-22T22:03:20Z")

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Continuing the discussion from Add number of rejected posts to top bar on user summary page: I’m looking at this now and am not seeing a rejected post count on the user card. I looked at the user.json output and don’t s…

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## [How to fix timestamps for new hosted install](https://meta.discourse.org/t/how-to-fix-timestamps-for-new-hosted-install/152385)

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**Author:** [@cory1](https://meta.discourse.org/u/cory1)\
**Replies:** 2\
**Last updated:** [May 22, 2020, 9:49pm UTC](https://meta.discourse.org/t/how-to-fix-timestamps-for-new-hosted-install/152385 "2020-05-22T21:49:13Z")

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I’ve started a trial for hosted and I’ve been populating the posts myself. I found the feature to change a topic timestamp which I used. However, I used it prior to finishing my replies. So I added a new reply and it …

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## [Criteria in Top Topics](https://meta.discourse.org/t/criteria-in-top-topics/152376)

<div class="topic-metadata">

**Author:** [@jenni\_alencar](https://meta.discourse.org/u/jenni_alencar)\
**Replies:** 1\
**Last updated:** [May 22, 2020, 8:14pm UTC](https://meta.discourse.org/t/criteria-in-top-topics/152376 "2020-05-22T20:14:48Z")

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What is the criteria for the order?

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## [Redis-cli command to check sidekiq process](https://meta.discourse.org/t/redis-cli-command-to-check-sidekiq-process/152343)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 4\
**Last updated:** [May 22, 2020, 5:48pm UTC](https://meta.discourse.org/t/redis-cli-command-to-check-sidekiq-process/152343 "2020-05-22T17:48:02Z")

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I’m running an import right now to upload to a new Standard Hosting account. It’ll likely be finished before I finish this message. I’m running it with the hostname set that the site will have, so I can’t access the web…

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## [Incorrect IpV4?](https://meta.discourse.org/t/incorrect-ipv4/152323)

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**Author:** [@archie123](https://meta.discourse.org/u/archie123)\
**Replies:** 22\
**Last updated:** [May 22, 2020, 2:32pm UTC](https://meta.discourse.org/t/incorrect-ipv4/152323 "2020-05-22T14:32:32Z")

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Hey! I’m trying to setup my forum in WSL2, and when I put in my forum’s url it says this: I don’t know why this is happening, I got my IP in the terminal, set it in my DNS here:

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## [Help me to append html code on Hamburger Section](https://meta.discourse.org/t/help-me-to-append-html-code-on-hamburger-section/152297)

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**Author:** [@Praba\_Praba](https://meta.discourse.org/u/Praba_Praba)\
**Replies:** 2\
**Last updated:** [May 22, 2020, 12:51pm UTC](https://meta.discourse.org/t/help-me-to-append-html-code-on-hamburger-section/152297 "2020-05-22T12:51:05Z")

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Dear all, I hope all Good.. This is my code.. please have a look \<script\> $.getJSON("https://forum.example.com/directory\_items.json?order=likes\_received&period=monthly", function(data, status) { v…

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## [Category search function not working](https://meta.discourse.org/t/category-search-function-not-working/151854)

<div class="topic-metadata">

**Author:** [@Dani1](https://meta.discourse.org/u/Dani1)\
**Replies:** 16\
**Last updated:** [May 22, 2020, 11:36am UTC](https://meta.discourse.org/t/category-search-function-not-working/151854 "2020-05-22T11:36:59Z")

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Hi. My category search function isn’t working. The screenshot is from ‘new topic’, but it’s the same when editing a category, or moving posts between categories. (I’m not referring to newly created categories that m…

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## [Stop post from bumping](https://meta.discourse.org/t/stop-post-from-bumping/152310)

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**Author:** [@Mikael\_Baggström](https://meta.discourse.org/u/Mikael_Baggstr%C3%B6m)\
**Replies:** 6\
**Last updated:** [May 22, 2020, 10:11am UTC](https://meta.discourse.org/t/stop-post-from-bumping/152310 "2020-05-22T10:11:53Z")

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I would like to know if there is a way to stop a post from bumping at all, meaning I want to have it remain open, but not being bumped if there is a new reply. Use Case 1: Sometimes I get topics that are basically an ar…

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## [Warning message from Google search console, saying there is no “itemListElement”](https://meta.discourse.org/t/warning-message-from-google-search-console-saying-there-is-no-itemlistelement/152307)

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**Author:** [@nujabes](https://meta.discourse.org/u/nujabes)\
**Replies:** 2\
**Last updated:** [May 22, 2020, 9:08am UTC](https://meta.discourse.org/t/warning-message-from-google-search-console-saying-there-is-no-itemlistelement/152307 "2020-05-22T09:08:52Z")

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I got a warning message from Google search console, saying there is no “itemListElement” in 1,964 pages. However, as far as I know, this was fixed before. My discourse is 2.5.0.beta3. Google search console said there…

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## [Cannot read property 'jqXHR' of undefined](https://meta.discourse.org/t/cannot-read-property-jqxhr-of-undefined/58429)

<div class="topic-metadata">

**Author:** [@tophee](https://meta.discourse.org/u/tophee)\
**Replies:** 9\
**Last updated:** [May 22, 2020, 6:56am UTC](https://meta.discourse.org/t/cannot-read-property-jqxhr-of-undefined/58429 "2020-05-22T06:56:18Z")

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I just did a minor change in the privacy policy but when I submitted the edit, it would not complete saving (the saving wheel kept spinning and spinning). While I was waiting, I went to the TOS (in a new browser tab) to …

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## [Is this intentional? Muted category topics show when browsing a category with "all"](https://meta.discourse.org/t/is-this-intentional-muted-category-topics-show-when-browsing-a-category-with-all/152288)

<div class="topic-metadata">

**Author:** [@incapaz](https://meta.discourse.org/u/incapaz)\
**Replies:** 0\
**Last updated:** [May 22, 2020, 2:58am UTC](https://meta.discourse.org/t/is-this-intentional-muted-category-topics-show-when-browsing-a-category-with-all/152288 "2020-05-22T02:58:54Z")

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Talking about this. (todas = all) I was reading through our #platform-feedback category. We have a private category called moderation review requests, and posts from #platform-feedback:moderation-review-requests kept…

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## [DELETE USER button in review pane](https://meta.discourse.org/t/delete-user-button-in-review-pane/152281)

<div class="topic-metadata">

**Author:** [@Loki](https://meta.discourse.org/u/Loki)\
**Replies:** 1\
**Last updated:** [May 22, 2020, 1:29am UTC](https://meta.discourse.org/t/delete-user-button-in-review-pane/152281 "2020-05-22T01:29:00Z")

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Here are two posts from our Review pane: The former is TL0 and the latter is TL1. Is the reason for the DELETE USER button on the former simply because they are TL0? Is there any way for that button to be suppressed …

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