# Product Support **URL:** https://meta.discourse.org/c/support/6.md?page=629 [Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md) **Page:** 630 --- ## [Trust Level Group Counts don't match](https://meta.discourse.org/t/trust-level-group-counts-dont-match/148675)
**Author:** [@Jumanji](https://meta.discourse.org/u/Jumanji)\ **Replies:** 2\ **Last updated:** [April 20, 2020, 10:39pm UTC](https://meta.discourse.org/t/trust-level-group-counts-dont-match/148675 "2020-04-20T22:39:56Z")
I was just viewing our TL group counts and noticed that the stats displaying on the Admin Dashboard don’t match to the same TL group stats listed if you go to Settings | Groups. Is that by design? If so, what causes th… --- ## [TL0 User count drops after upgrade](https://meta.discourse.org/t/tl0-user-count-drops-after-upgrade/148674)
**Author:** [@Jumanji](https://meta.discourse.org/u/Jumanji)\ **Replies:** 2\ **Last updated:** [April 20, 2020, 10:32pm UTC](https://meta.discourse.org/t/tl0-user-count-drops-after-upgrade/148674 "2020-04-20T22:32:45Z")
Is there anything in any of the major or even minor upgrades since 1.9 that would cause a drop in TL0 users? We ran the 2.4 upgrade recently and lost about 11K TL0 members. There wasn’t a gain of that magnitude on the … --- ## [How to install Discourse without a mail server?](https://meta.discourse.org/t/how-to-install-discourse-without-a-mail-server/148656)
**Author:** [@gaurang.prasad](https://meta.discourse.org/u/gaurang.prasad)\ **Replies:** 3\ **Last updated:** [April 20, 2020, 10:13pm UTC](https://meta.discourse.org/t/how-to-install-discourse-without-a-mail-server/148656 "2020-04-20T22:13:28Z")
Hi, I’d like to install Discourse for our wiki community (we use MediaWiki). Currently, we do not have a SMTP server - since our wiki doesn’t require users to have an email to create an account. I would want SSO enabled… --- ## [Resizing images after user has uploaded automatically](https://meta.discourse.org/t/resizing-images-after-user-has-uploaded-automatically/148380)
**Author:** [@jackjjw](https://meta.discourse.org/u/jackjjw)\ **Replies:** 17\ **Last updated:** [April 20, 2020, 6:05pm UTC](https://meta.discourse.org/t/resizing-images-after-user-has-uploaded-automatically/148380 "2020-04-20T18:05:21Z")
Hiya! I’ve just set up an instance of discourse and I wondered, is there an easy way for images to be resized after a use has uploaded them? I’ve had quite a few people use the board already with images that are a few MB… --- ## [Import scripts vbulletin5.rb](https://meta.discourse.org/t/import-scripts-vbulletin5-rb/132531)
**Author:** [@INSTAR](https://meta.discourse.org/u/INSTAR)\ **Replies:** 9\ **Last updated:** [April 20, 2020, 4:28pm UTC](https://meta.discourse.org/t/import-scripts-vbulletin5-rb/132531 "2020-04-20T16:28:55Z")
I am using the official import script for vBulletin v5 and I ran into an issue. My vBulletin forum structure is like: /forum/ /forum/sub-category1/ /forum/sub-category1/thread1/ /forum/sub-category1/thread2/ /forum/sub… --- ## [WP Discourse - Template Customization](https://meta.discourse.org/t/wp-discourse-template-customization/148327)
**Author:** [@aio](https://meta.discourse.org/u/aio)\ **Replies:** 9\ **Last updated:** [April 20, 2020, 4:23pm UTC](https://meta.discourse.org/t/wp-discourse-template-customization/148327 "2020-04-20T16:23:59Z")
Use case: There are YouTube links on my WordPress posts. I want to automatically get the youtube video to appear on the respective discourse post after publishing the WordPress post. Problem: It doesn’t seem to work bec… --- ## [Rake uploads:migrate\_to\_s3 runs forever](https://meta.discourse.org/t/rake-uploads-migrate-to-s3-runs-forever/147245)
**Author:** [@pnoeric](https://meta.discourse.org/u/pnoeric)\ **Replies:** 5\ **Last updated:** [April 20, 2020, 9:33am UTC](https://meta.discourse.org/t/rake-uploads-migrate-to-s3-runs-forever/147245 "2020-04-20T09:33:26Z")
When I run that command, I get: Migrating uploads to S3 for 'default'... Uploading files to S3... - Listing local files =\> 23 files - Listing S3 files . =\> 94 files - Syncing files to S3 ....................... Upda… --- ## [How to make the database (or part of it) accessible to a cloud data processor?](https://meta.discourse.org/t/how-to-make-the-database-or-part-of-it-accessible-to-a-cloud-data-processor/147915)
**Author:** [@Nacho\_Caballero](https://meta.discourse.org/u/Nacho_Caballero)\ **Replies:** 16\ **Last updated:** [April 20, 2020, 8:20am UTC](https://meta.discourse.org/t/how-to-make-the-database-or-part-of-it-accessible-to-a-cloud-data-processor/147915 "2020-04-20T08:20:42Z")
I was interested in using ETL services like Stitch Data or Skyvia to integrate different data sources (including my Discourse database), but I have been told by someone at Skyvia that this is not possible: Skyvia can c… --- ## [Mass promotion to TL2 via manual command?](https://meta.discourse.org/t/mass-promotion-to-tl2-via-manual-command/147909)
**Author:** [@Queth](https://meta.discourse.org/u/Queth)\ **Replies:** 3\ **Last updated:** [April 20, 2020, 8:06am UTC](https://meta.discourse.org/t/mass-promotion-to-tl2-via-manual-command/147909 "2020-04-20T08:06:32Z")
Editing my original post with additional question: I changed the new requirements for TL2 but promotions don’t seem to happen. There are a few users now with a TL2 level but it is unclear why they have had the promotio… --- ## [Export and import site settings](https://meta.discourse.org/t/export-and-import-site-settings/148184)
**Author:** [@Phillip\_Rooney](https://meta.discourse.org/u/Phillip_Rooney)\ **Replies:** 4\ **Last updated:** [April 16, 2020, 2:29am UTC](https://meta.discourse.org/t/export-and-import-site-settings/148184 "2020-04-16T02:29:52Z")
Hey team! I am weary of being able to visit MYSITE.CO.NZ - For Sale and which gives me a complete list of all my settings I have changed. Now my problem is, I am using discourse as SaaS, and don’t use the whole package… --- ## [How to get notifications for all new posts](https://meta.discourse.org/t/how-to-get-notifications-for-all-new-posts/148362)
**Author:** [@snowcode](https://meta.discourse.org/u/snowcode)\ **Replies:** 8\ **Last updated:** [April 20, 2020, 2:20am UTC](https://meta.discourse.org/t/how-to-get-notifications-for-all-new-posts/148362 "2020-04-20T02:20:27Z")
Hello I wonder if there is a way to get all notifications from a Discourse server without being administrator. For example gets updates when any post or reply is posted. I subscribed to a mailing list but it is very slo… --- ## [Anyone embedding fonts successfully?](https://meta.discourse.org/t/anyone-embedding-fonts-successfully/72327)
**Author:** [@downey](https://meta.discourse.org/u/downey)\ **Replies:** 11\ **Last updated:** [April 20, 2020, 1:08am UTC](https://meta.discourse.org/t/anyone-embedding-fonts-successfully/72327 "2020-04-20T01:08:41Z")
Continuing the discussion from Include images and fonts in themes: Has anyone here successfully uploaded a web font through the customization UI and able to call it with a variable? I have been trying to get Google Fon… --- ## [Help with Multi-Container and nginx and plesk](https://meta.discourse.org/t/help-with-multi-container-and-nginx-and-plesk/148447)
**Author:** [@Schw\_ede](https://meta.discourse.org/u/Schw_ede)\ **Replies:** 1\ **Last updated:** [April 19, 2020, 7:29pm UTC](https://meta.discourse.org/t/help-with-multi-container-and-nginx-and-plesk/148447 "2020-04-19T19:29:53Z")
Hey, i was able to install 2 containers of discourse on my server with plesk under 2 different domains. Both are running, it’s just that i’m getting a 502 error. The error log says: 2020/04/18 13:48:45 \[error\] 61#… --- ## [Adsense-Free Experience As Tier On Patreon](https://meta.discourse.org/t/adsense-free-experience-as-tier-on-patreon/119484)
**Author:** [@TimothyDonaghue](https://meta.discourse.org/u/TimothyDonaghue)\ **Replies:** 3\ **Last updated:** [April 19, 2020, 7:03pm UTC](https://meta.discourse.org/t/adsense-free-experience-as-tier-on-patreon/119484 "2020-04-19T19:03:31Z")
Hello There, I heard that a feature exists where I can integrate Discourse and Patreon in such a manner that if a user pledges to a particular tier on Patreon, it can hide Adsense from their account on Discourse. Does a… --- ## [Is there a way to edit \ site wide in one place?](https://meta.discourse.org/t/is-there-a-way-to-edit-header-site-wide-in-one-place/148528)
**Author:** [@007](https://meta.discourse.org/u/007)\ **Replies:** 5\ **Last updated:** [April 19, 2020, 5:15pm UTC](https://meta.discourse.org/t/is-there-a-way-to-edit-header-site-wide-in-one-place/148528 "2020-04-19T17:15:20Z")
Hi, I noticed I can edit the header in each theme individually, but is there a way to edit it site wide in one place? Like for adding the Facebook pixel, google tag manager, etc. I realize there’s a google tag manager p… --- ## [Least amount of storage](https://meta.discourse.org/t/least-amount-of-storage/148520)
**Author:** [@YusufH](https://meta.discourse.org/u/YusufH)\ **Replies:** 3\ **Last updated:** [April 19, 2020, 4:38pm UTC](https://meta.discourse.org/t/least-amount-of-storage/148520 "2020-04-19T16:38:02Z")
So I am running discourse on an AWS(Free tier) EC2 instance with Route 53 as DNS and AWS SES as SMTP, and I want to use the least amount of storage possible to be efficient with the maximum 30 GB I get through my free ti… --- ## [Group categories by County/geolocation](https://meta.discourse.org/t/group-categories-by-county-geolocation/148517)
**Author:** [@daggemarren](https://meta.discourse.org/u/daggemarren)\ **Replies:** 4\ **Last updated:** [April 19, 2020, 2:33pm UTC](https://meta.discourse.org/t/group-categories-by-county-geolocation/148517 "2020-04-19T14:33:22Z")
Hello! I would like to create another level of category for my community. As a user i want to create topics under a category that belongs to a county. e.g. County → Marketplace → Topic. How can i achive this? Thanks! --- ## [URL do not support Vietnamese Không hỗ trợ tiếng Việt](https://meta.discourse.org/t/url-do-not-support-vietnamese-khong-h-tr-ti-ng-vi-t/96858)
**Author:** [@cuongnguyen](https://meta.discourse.org/u/cuongnguyen)\ **Replies:** 7\ **Last updated:** [April 19, 2020, 1:35pm UTC](https://meta.discourse.org/t/url-do-not-support-vietnamese-khong-h-tr-ti-ng-vi-t/96858 "2020-04-19T13:35:11Z")
If you click to this link: URL do not support Vietnamese Không hỗ trợ tiếng Việt You can see that: for Vietnamese language “Không hỗ trợ tiếng Việt”, it should be “khong-ho-tro-tieng-viet”, but it changed to “khong-h-tr… --- ## [Discourse sent 18K+ Emails? Or, my server got hacked](https://meta.discourse.org/t/discourse-sent-18k-emails-or-my-server-got-hacked/148407)
**Author:** [@BobHill74](https://meta.discourse.org/u/BobHill74)\ **Replies:** 21\ **Last updated:** [April 19, 2020, 5:38am UTC](https://meta.discourse.org/t/discourse-sent-18k-emails-or-my-server-got-hacked/148407 "2020-04-19T05:38:07Z")
I’m gonna be honest here, I have no clue how to word this thread, or what I need to provide to receive help. All I know is that Discourse sent 18K+ emails and failed to send 7K+ emails (after my Amazon SES was frozen for… --- ## [No container created during install](https://meta.discourse.org/t/no-container-created-during-install/148493)
**Author:** [@bob1](https://meta.discourse.org/u/bob1)\ **Replies:** 2\ **Last updated:** [April 19, 2020, 4:15am UTC](https://meta.discourse.org/t/no-container-created-during-install/148493 "2020-04-19T04:15:06Z")
I followed the directions here: discourse/docs/INSTALL-cloud.md at main · discourse/discourse · GitHub I am installing on a fresh install of Ubuntu Server 18.04.4 LTS, but after finishing the setup script, it dies claim… --- ## [Unable to login after disabling 2FA](https://meta.discourse.org/t/unable-to-login-after-disabling-2fa/148451)
**Author:** [@Dinesh](https://meta.discourse.org/u/Dinesh)\ **Replies:** 4\ **Last updated:** [April 18, 2020, 10:00pm UTC](https://meta.discourse.org/t/unable-to-login-after-disabling-2fa/148451 "2020-04-18T22:00:30Z")
I am getting an error ‘The selected second factor method is not enabled for your account’ after disabling my 2FA and trying to log back. I am unable to log in. If I try to reset the password it gets stuck on the 'Choose … --- ## [Does the Wordpress Plugin Move All Discourse Accounts?](https://meta.discourse.org/t/does-the-wordpress-plugin-move-all-discourse-accounts/148454)
**Author:** [@007](https://meta.discourse.org/u/007)\ **Replies:** 6\ **Last updated:** [April 18, 2020, 5:13pm UTC](https://meta.discourse.org/t/does-the-wordpress-plugin-move-all-discourse-accounts/148454 "2020-04-18T17:13:05Z")
Hi, just curious, does the WordPress plugin require all WP and Discourse accounts to exist on both platforms or does it keep them separate? I have tens of thousands of members on a forum I’m looking to move to Discourse… --- ## [Anonymous Topic / Reply possible?](https://meta.discourse.org/t/anonymous-topic-reply-possible/78457)
**Author:** [@Sil3ntOne](https://meta.discourse.org/u/Sil3ntOne)\ **Replies:** 7\ **Last updated:** [January 23, 2018, 4:50am UTC](https://meta.discourse.org/t/anonymous-topic-reply-possible/78457 "2018-01-23T04:50:26Z")
Hi, Is it possible for a normal user to post a new topic or reply anonymously? P.S. By anonymously I mean without any publicly visible reference to their name / account etc. It would be ‘ok’ for a staff (mod/admin) to… --- ## [Plesk install error](https://meta.discourse.org/t/plesk-install-error/119614)
**Author:** [@Rootz](https://meta.discourse.org/u/Rootz)\ **Replies:** 0\ **Last updated:** [June 5, 2019, 11:21pm UTC](https://meta.discourse.org/t/plesk-install-error/119614 "2019-06-05T23:21:51Z")
Hi guys. When I try to build a discourse on Plesk vps, I get the following error. Do you help to solve the problem? Help guide is here : Installing Discourse With Plesk Onyx (Ubuntu 14.04) 4297 files changed, 53731 i… --- ## [Modify topic featured link](https://meta.discourse.org/t/modify-topic-featured-link/75521)
**Author:** [@anon36484860](https://meta.discourse.org/u/anon36484860)\ **Replies:** 5\ **Last updated:** [April 18, 2020, 2:37pm UTC](https://meta.discourse.org/t/modify-topic-featured-link/75521 "2020-04-18T14:37:23Z")
I haven’t found any way to modify the featured link for a topic How can I achieve that? --- ## [Custom fields when registering](https://meta.discourse.org/t/custom-fields-when-registering/148440)
**Author:** [@LeoBoudet](https://meta.discourse.org/u/LeoBoudet)\ **Replies:** 1\ **Last updated:** [April 18, 2020, 1:06pm UTC](https://meta.discourse.org/t/custom-fields-when-registering/148440 "2020-04-18T13:06:15Z")
Hello everyone! I’m looking for a way to make the registering process more complete on my discourse forum. I’d like to ask to the future users to upload a profile pic and make a short presentation. Is there a way to do… --- ## [Google indexing issue (robots.txt)](https://meta.discourse.org/t/google-indexing-issue-robots-txt/148148)
**Author:** [@VoskCoin](https://meta.discourse.org/u/VoskCoin)\ **Replies:** 7\ **Last updated:** [April 18, 2020, 3:30am UTC](https://meta.discourse.org/t/google-indexing-issue-robots-txt/148148 "2020-04-18T03:30:11Z")
Google informed me of this issue with my forum, any input on fixing this? Also Discourse has no sitemap, I found a sitemap plugin but my question on that is – does the sitemap constantly update or would I need to re-… --- ## [DNS misconfiguration preventing discourse-setup verifying open ports](https://meta.discourse.org/t/dns-misconfiguration-preventing-discourse-setup-verifying-open-ports/148395)
**Author:** [@Infinite\_Flight\_Sims](https://meta.discourse.org/u/Infinite_Flight_Sims)\ **Replies:** 19\ **Last updated:** [April 18, 2020, 12:51am UTC](https://meta.discourse.org/t/dns-misconfiguration-preventing-discourse-setup-verifying-open-ports/148395 "2020-04-18T00:51:05Z")
Hello, I’m setting up Discourse with DigitalOcean and I was wondering how to change the post numbers on DigitalOcean. The reason I’m asking is because my domain name port numbers are different from what DigitalOcean wa… --- ## [Clear, empty, delete database for another import (development)](https://meta.discourse.org/t/clear-empty-delete-database-for-another-import-development/66498)
**Author:** [@Silvanus](https://meta.discourse.org/u/Silvanus)\ **Replies:** 9\ **Last updated:** [April 17, 2020, 10:07pm UTC](https://meta.discourse.org/t/clear-empty-delete-database-for-another-import-development/66498 "2020-04-17T22:07:12Z")
So, I managed to import my age old forum into Discourse, and I madea Discourse backup of it. Later I will put it down in a production environment and make the static archive. Right now I’m on a developoment build. But no… --- ## [How to increase the number of topics in a given category on the home page?](https://meta.discourse.org/t/how-to-increase-the-number-of-topics-in-a-given-category-on-the-home-page/148370)
**Author:** [@RikoDEV](https://meta.discourse.org/u/RikoDEV)\ **Replies:** 1\ **Last updated:** [April 17, 2020, 8:27pm UTC](https://meta.discourse.org/t/how-to-increase-the-number-of-topics-in-a-given-category-on-the-home-page/148370 "2020-04-17T20:27:48Z")
I tried to increase the number of topics using the “categories topics” option in the admin panel, but only the latest three topics are displayed each time. [Previous page](https://meta.discourse.org/c/support/6.md?page=628) [Next page](https://meta.discourse.org/c/support/6.md?page=630)