# Product Support **URL:** https://meta.discourse.org/c/support/6.md?page=631 [Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md) **Page:** 632 --- ## [Connection error after resizing DO Droplet](https://meta.discourse.org/t/connection-error-after-resizing-do-droplet/78596)
**Author:** [@tkrunning](https://meta.discourse.org/u/tkrunning)\ **Replies:** 5\ **Last updated:** [January 23, 2018, 6:46pm UTC](https://meta.discourse.org/t/connection-error-after-resizing-do-droplet/78596 "2018-01-23T18:46:45Z")
Hi guys, I resized my DigitalOcean droplet today, and after that process was completed I haven’t been able to access my Discourse forum (I’m getting ERR\_CONNECTION\_REFUSED). It looks like something other than Discourse … --- ## [Global rate limit in discourse](https://meta.discourse.org/t/global-rate-limit-in-discourse/129497)
**Author:** [@lmcthjo](https://meta.discourse.org/u/lmcthjo)\ **Replies:** 8\ **Last updated:** [April 14, 2020, 10:40pm UTC](https://meta.discourse.org/t/global-rate-limit-in-discourse/129497 "2020-04-14T22:40:46Z")
Hi, We have upgraded Discourse to version 2.2.5. This is about limitations on the number of posts per user per day. Our default setting is: DISCOURSE\_MAX\_REQS\_PER\_IP\_PER\_MINUTE : number of requests per IP per minute … --- ## [Tag that only admins can use](https://meta.discourse.org/t/tag-that-only-admins-can-use/147799)
**Author:** [@verilog15](https://meta.discourse.org/u/verilog15)\ **Replies:** 3\ **Last updated:** [April 14, 2020, 10:01pm UTC](https://meta.discourse.org/t/tag-that-only-admins-can-use/147799 "2020-04-14T22:01:12Z")
Hello community! Is there a way to create a tag so only admins can use? Regular users can’t use this tag. --- ## [Can Trust Level 0 users respond to personal messages?](https://meta.discourse.org/t/can-trust-level-0-users-respond-to-personal-messages/147930)
**Author:** [@szhorvat](https://meta.discourse.org/u/szhorvat)\ **Replies:** 2\ **Last updated:** [April 14, 2020, 9:16pm UTC](https://meta.discourse.org/t/can-trust-level-0-users-respond-to-personal-messages/147930 "2020-04-14T21:16:36Z")
Can Trust Level 0 users respond to personal messages? In the blog post on this topic it is explained that they cannot send personal messages. If a moderator sends them a message, can they respond to it? EDIT: I am ask… --- ## [Share single topics / categories with unregistered users](https://meta.discourse.org/t/share-single-topics-categories-with-unregistered-users/147692)
**Author:** [@thomas\_xr](https://meta.discourse.org/u/thomas_xr)\ **Replies:** 17\ **Last updated:** [April 14, 2020, 8:56pm UTC](https://meta.discourse.org/t/share-single-topics-categories-with-unregistered-users/147692 "2020-04-14T20:56:52Z")
Hey there! We have a closed (login required) discourse instance but would like to make some topics accessible (read-only) by link for non registered users (just as it would look like for open discourse instances). Is t… --- ## [How to backup Discourse Docker Container?](https://meta.discourse.org/t/how-to-backup-discourse-docker-container/148016)
**Author:** [@noorqureshi](https://meta.discourse.org/u/noorqureshi)\ **Replies:** 1\ **Last updated:** [April 14, 2020, 8:47pm UTC](https://meta.discourse.org/t/how-to-backup-discourse-docker-container/148016 "2020-04-14T20:47:59Z")
I’ve discourse installed on VPS but I wanna shift it to a dedicated server and it has some other sites running too (CentOS 7) I installed the docker already. What I wanna do it backup my correct running discourse and re… --- ## [Configuring CSS for topics with over X views or replies](https://meta.discourse.org/t/configuring-css-for-topics-with-over-x-views-or-replies/147889)
**Author:** [@charleswalter](https://meta.discourse.org/u/charleswalter)\ **Replies:** 3\ **Last updated:** [April 14, 2020, 8:27pm UTC](https://meta.discourse.org/t/configuring-css-for-topics-with-over-x-views-or-replies/147889 "2020-04-14T20:27:41Z")
Is there a way to more prominently call out topics that reached certain thresholds of replies or views on a category page? --- ## [How can I get external\_id from the user object?](https://meta.discourse.org/t/how-can-i-get-external-id-from-the-user-object/147864)
**Author:** [@pnoeric](https://meta.discourse.org/u/pnoeric)\ **Replies:** 6\ **Last updated:** [April 14, 2020, 7:02pm UTC](https://meta.discourse.org/t/how-can-i-get-external-id-from-the-user-object/147864 "2020-04-14T19:02:02Z")
When I use the API to get the Discourse user object, it works fine, but I don’t see the external\_id included in there. If I have a Discourse user ID or username, how can I get the external\_id from that? --- ## [How to force avatar update with SSO?](https://meta.discourse.org/t/how-to-force-avatar-update-with-sso/147929)
**Author:** [@pnoeric](https://meta.discourse.org/u/pnoeric)\ **Replies:** 2\ **Last updated:** [April 14, 2020, 6:03pm UTC](https://meta.discourse.org/t/how-to-force-avatar-update-with-sso/147929 "2020-04-14T18:03:24Z")
I’m using SSO and passing this array when the user logs in: // and finally build the big array we're passing to discourse $userParams = \[ 'external\_id' =\> $userObject-\>getID(), 'email' =\> $userOb… --- ## [Backup failed when migrating from AWS to Digitalocean](https://meta.discourse.org/t/backup-failed-when-migrating-from-aws-to-digitalocean/147974)
**Author:** [@Pravi](https://meta.discourse.org/u/Pravi)\ **Replies:** 1\ **Last updated:** [April 14, 2020, 5:48pm UTC](https://meta.discourse.org/t/backup-failed-when-migrating-from-aws-to-digitalocean/147974 "2020-04-14T17:48:18Z")
Back failed when migrating from AWS to digitalocean. I have tried both command line method and GUI. Both methods failed. I have no idea what to do next. Need some help. ALTER TABLE ALTER TABLE ALTER TABLE Migrating the … --- ## [Embed variables in footer](https://meta.discourse.org/t/embed-variables-in-footer/147801)
**Author:** [@pnoeric](https://meta.discourse.org/u/pnoeric)\ **Replies:** 1\ **Last updated:** [April 13, 2020, 9:22pm UTC](https://meta.discourse.org/t/embed-variables-in-footer/147801 "2020-04-13T21:22:24Z")
Hi, I’d like to embed the SSO external\_id in some custom Javascript I’m pasting into my theme footer (using the ‘Custom HTML/CSS’ button)… is there a way to access the external\_id from that template? i.e. something sorta… --- ## [Highly aggressive troll whackamole](https://meta.discourse.org/t/highly-aggressive-troll-whackamole/141226)
**Author:** [@DrBB](https://meta.discourse.org/u/DrBB)\ **Replies:** 52\ **Last updated:** [April 14, 2020, 2:40pm UTC](https://meta.discourse.org/t/highly-aggressive-troll-whackamole/141226 "2020-04-14T14:40:48Z")
We’ve got a deranged person who is using proxies, fake emails etc. to bomb our site with the products of his paranoia. He’s clearly getting a lot of gratification out of being deleted for “censorship” and coming back wit… --- ## [Patron was added to the group but no badge?](https://meta.discourse.org/t/patron-was-added-to-the-group-but-no-badge/145117)
**Author:** [@Queth](https://meta.discourse.org/u/Queth)\ **Replies:** 8\ **Last updated:** [April 14, 2020, 5:53am UTC](https://meta.discourse.org/t/patron-was-added-to-the-group-but-no-badge/145117 "2020-04-14T05:53:42Z")
Hello, first of all, thank you plugin creators for making this! My first Patron has made their pledge, and was added to the patron group, but didn’t get the badge I created. I checked the query for the badge and changed… --- ## [Site not showing after following official installation walkthrough](https://meta.discourse.org/t/site-not-showing-after-following-official-installation-walkthrough/147734)
**Author:** [@Joe\_Perkins](https://meta.discourse.org/u/Joe_Perkins)\ **Replies:** 3\ **Last updated:** [April 13, 2020, 7:53pm UTC](https://meta.discourse.org/t/site-not-showing-after-following-official-installation-walkthrough/147734 "2020-04-13T19:53:59Z")
Hey guys, really excited to get set up with Discourse, but run into a problem whereby my site just doesn’t load. I have followed this walkthrough on Discourse GH to set up using Digital Ocean. The domain I am using was… --- ## [Code Fund Ad Customization?](https://meta.discourse.org/t/code-fund-ad-customization/147574)
**Author:** [@Joshua\_Kogan](https://meta.discourse.org/u/Joshua_Kogan)\ **Replies:** 9\ **Last updated:** [April 13, 2020, 4:03pm UTC](https://meta.discourse.org/t/code-fund-ad-customization/147574 "2020-04-13T16:03:44Z")
Hi everyone, I’d like to modify this type of ad: Basically, I’d like to change the “Want these ads? Use the official Ad Plugin” to write my own text, and link to a URL of my choice. Can anyone provide guidance? T… --- ## [Some TL3 users became TL2 after most recent update due to PM counts](https://meta.discourse.org/t/some-tl3-users-became-tl2-after-most-recent-update-due-to-pm-counts/147784)
**Author:** [@Cazadividendos](https://meta.discourse.org/u/Cazadividendos)\ **Replies:** 4\ **Last updated:** [April 13, 2020, 6:06pm UTC](https://meta.discourse.org/t/some-tl3-users-became-tl2-after-most-recent-update-due-to-pm-counts/147784 "2020-04-13T18:06:54Z")
Hi, Our installation had 30 TL3 users. Yesterday we installed Discourse 2.5.0beta2. After the installation, 6 of them downgraded to TL2. One of the requirements to get TL3 is 400 topics seen. After installing Discou… --- ## [Large image uploads by users](https://meta.discourse.org/t/large-image-uploads-by-users/147836)
**Author:** [@vpx](https://meta.discourse.org/u/vpx)\ **Replies:** 2\ **Last updated:** [April 13, 2020, 5:33pm UTC](https://meta.discourse.org/t/large-image-uploads-by-users/147836 "2020-04-13T17:33:43Z")
I am on a hosted plan with Discourse (Standard) and very happy so far. We have quite an enthusiastic user base that loves to upload pictures of their horses (it’s a horse forum after all). Problem - some of these pics ar… --- ## [Best way for staff to send notifications about posts](https://meta.discourse.org/t/best-way-for-staff-to-send-notifications-about-posts/78683)
**Author:** [@jmsachs](https://meta.discourse.org/u/jmsachs)\ **Replies:** 5\ **Last updated:** [January 23, 2018, 1:48am UTC](https://meta.discourse.org/t/best-way-for-staff-to-send-notifications-about-posts/78683 "2018-01-23T01:48:02Z")
I’m an admin on an internal Discourse site, and I have an important post I want to notify all users about. Is there any way to get Discourse to send a notification email to all users, or a group of users? The “Invite” b… --- ## [Failed to POST the e-mail (301 error)](https://meta.discourse.org/t/failed-to-post-the-e-mail-301-error/146613)
**Author:** [@TomWFox](https://meta.discourse.org/u/TomWFox)\ **Replies:** 6\ **Last updated:** [April 13, 2020, 10:35am UTC](https://meta.discourse.org/t/failed-to-post-the-e-mail-301-error/146613 "2020-04-13T10:35:29Z")
Hi, I’m having an issue setting up reply by email after following this guide. I’ve followed the troubleshooting suggestions and found that the email are stuck in the queue and there are errors in the mail receiver logs… --- ## [Updates failed; 'bundle exec rake assets:precompile' failed](https://meta.discourse.org/t/updates-failed-bundle-exec-rake-assets-precompile-failed/147466)
**Author:** [@waffleslop](https://meta.discourse.org/u/waffleslop)\ **Replies:** 8\ **Last updated:** [April 13, 2020, 4:54am UTC](https://meta.discourse.org/t/updates-failed-bundle-exec-rake-assets-precompile-failed/147466 "2020-04-13T04:54:33Z")
166:M 09 Apr 2020 19:22:49.160 \* Saving the final RDB snapshot before exiting. 166:M 09 Apr 2020 19:22:49.183 \* DB saved on disk 166:M 09 Apr 2020 19:22:49.183 # Redis is now ready to exit, bye bye... FAILED ----------… --- ## [Anonymous voting in polls](https://meta.discourse.org/t/anonymous-voting-in-polls/147504)
**Author:** [@Jamie\_Liu1](https://meta.discourse.org/u/Jamie_Liu1)\ **Replies:** 7\ **Last updated:** [April 13, 2020, 9:19am UTC](https://meta.discourse.org/t/anonymous-voting-in-polls/147504 "2020-04-13T09:19:54Z")
Hey there! I created a poll in our forum yesterday. I got 100+ views but ZERO votes. I think a big reason is that people are reluctant to register an account just too cast a vote, even if they are actually interested in … --- ## [Shut-down the forum / Turn-off posting](https://meta.discourse.org/t/shut-down-the-forum-turn-off-posting/89542)
**Author:** [@Ahmed\_Abdelbar](https://meta.discourse.org/u/Ahmed_Abdelbar)\ **Replies:** 7\ **Last updated:** [April 12, 2020, 1:48pm UTC](https://meta.discourse.org/t/shut-down-the-forum-turn-off-posting/89542 "2020-04-12T13:48:06Z")
Hi everyone :slight\_smile: Is there an easy/quick way to shut down the forum or stop posting for a certain period of time? Other than changing all categories settings. Any help would be much appreciated! --- ## [Using Swarmify CDN on a Discourse instance?](https://meta.discourse.org/t/using-swarmify-cdn-on-a-discourse-instance/147675)
**Author:** [@jord8on](https://meta.discourse.org/u/jord8on)\ **Replies:** 0\ **Last updated:** [April 12, 2020, 5:02am UTC](https://meta.discourse.org/t/using-swarmify-cdn-on-a-discourse-instance/147675 "2020-04-12T05:02:43Z")
Would it be possible to use the white-label video player called Swarmify CDN within a Discourse forum? There’s a great lifetime deal on this over at AppSumo that I was thinking about getting, but I was wondering if ther… --- ## [Unable to restore backup data, unique index is duplicated](https://meta.discourse.org/t/unable-to-restore-backup-data-unique-index-is-duplicated/147588)
**Author:** [@Mezbah](https://meta.discourse.org/u/Mezbah)\ **Replies:** 3\ **Last updated:** [April 12, 2020, 3:34am UTC](https://meta.discourse.org/t/unable-to-restore-backup-data-unique-index-is-duplicated/147588 "2020-04-12T03:34:55Z")
I am trying to restore from backup and its failing. Can anyone help? Here is the error \[2020-04-10 22:41:19\] Marking restore as running... \[2020-04-10 22:41:19\] Making sure /var/www/discourse/tmp/restores/default/2020… --- ## [Stop and remove docker container by mistake](https://meta.discourse.org/t/stop-and-remove-docker-container-by-mistake/141118)
**Author:** [@Eduar\_Ramos](https://meta.discourse.org/u/Eduar_Ramos)\ **Replies:** 6\ **Last updated:** [April 12, 2020, 2:39am UTC](https://meta.discourse.org/t/stop-and-remove-docker-container-by-mistake/141118 "2020-04-12T02:39:41Z")
Hello everyone, by mistake I gave stop and remove to the docker container of discourse and when trying to launch again, when trying / launcher start I get the following error: "Your Docker installation is not using a su… --- ## [Delete Administrator](https://meta.discourse.org/t/delete-administrator/147617)
**Author:** [@Paul\_King](https://meta.discourse.org/u/Paul_King)\ **Replies:** 2\ **Last updated:** [April 11, 2020, 2:02pm UTC](https://meta.discourse.org/t/delete-administrator/147617 "2020-04-11T14:02:15Z")
Hi, I see that Discourse itself in the user profile page warns me that it is not possible to delete an administrator account, but I am wondering how do do it anyway? I created what was intended to be a temporary accoun… --- ## [Internal link appears as very long excerpt](https://meta.discourse.org/t/internal-link-appears-as-very-long-excerpt/147648)
**Author:** [@tomtjes](https://meta.discourse.org/u/tomtjes)\ **Replies:** 2\ **Last updated:** [April 11, 2020, 8:26pm UTC](https://meta.discourse.org/t/internal-link-appears-as-very-long-excerpt/147648 "2020-04-11T20:26:39Z")
When I include an internal link in a post, the excerpt that gets generated is very, very long. I can’t find a site setting for this. It doesn’t seem to be related to plugins or themes, because I see this happening in saf… --- ## [All API calls now getting "You are not permitted to view the requested resource"](https://meta.discourse.org/t/all-api-calls-now-getting-you-are-not-permitted-to-view-the-requested-resource/147595)
**Author:** [@depeters](https://meta.discourse.org/u/depeters)\ **Replies:** 11\ **Last updated:** [April 11, 2020, 8:10pm UTC](https://meta.discourse.org/t/all-api-calls-now-getting-you-are-not-permitted-to-view-the-requested-resource/147595 "2020-04-11T20:10:33Z")
I have changed nothing. All of a sudden all of my api calls are getting the api error: “You are not permitted to view the requested resource”. I even renewed my api keys and I have set the api users to have maximum privi… --- ## [Trouble with Admin Mail on Signup](https://meta.discourse.org/t/trouble-with-admin-mail-on-signup/147622)
**Author:** [@RakTheGoose](https://meta.discourse.org/u/RakTheGoose)\ **Replies:** 10\ **Last updated:** [April 11, 2020, 6:28pm UTC](https://meta.discourse.org/t/trouble-with-admin-mail-on-signup/147622 "2020-04-11T18:28:28Z")
So.. i’ve been at this for around 6 hours and thought to finally reach out for a bit of help. I’ve setup discourse on a server, launched the container and attempted to sign up my 1st admin account. The issue: I’m not g… --- ## [/usr/bin/docker: Error response from daemon: driver failed programming external connectivity on endpoint app](https://meta.discourse.org/t/usr-bin-docker-error-response-from-daemon-driver-failed-programming-external-connectivity-on-endpoint-app/147577)
**Author:** [@jameshahnii](https://meta.discourse.org/u/jameshahnii)\ **Replies:** 9\ **Last updated:** [April 11, 2020, 6:25pm UTC](https://meta.discourse.org/t/usr-bin-docker-error-response-from-daemon-driver-failed-programming-external-connectivity-on-endpoint-app/147577 "2020-04-11T18:25:00Z")
Hey guys, been stuck on this for over a week. I’ve read all of the relevant topics on meta and tried all the solutions here and elsewhere and nothing’s working. I’m just stumped. Every time I try to ./launcher rebuild a… [Previous page](https://meta.discourse.org/c/support/6.md?page=630) [Next page](https://meta.discourse.org/c/support/6.md?page=632)