# Product Support **URL:** https://meta.discourse.org/c/support/6.md?page=634 [Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md) **Page:** 635 --- ## [Cannot search for sites in Discourse app](https://meta.discourse.org/t/cannot-search-for-sites-in-discourse-app/146904)
**Author:** [@KatBox\_Cable](https://meta.discourse.org/u/KatBox_Cable)\ **Replies:** 1\ **Last updated:** [April 5, 2020, 5:51pm UTC](https://meta.discourse.org/t/cannot-search-for-sites-in-discourse-app/146904 "2020-04-05T17:51:13Z")
I can’t search up discourse sites on the app. It is not loading. --- ## [PG::ConnectionBad causes site to temporarily crash](https://meta.discourse.org/t/pg-connectionbad-causes-site-to-temporarily-crash/146590)
**Author:** [@LlamaSensei](https://meta.discourse.org/u/LlamaSensei)\ **Replies:** 12\ **Last updated:** [April 5, 2020, 5:19pm UTC](https://meta.discourse.org/t/pg-connectionbad-causes-site-to-temporarily-crash/146590 "2020-04-05T17:19:15Z")
In Error Logs, I’m intermittently receiving the following errors. It causes the site to be unreachable for 15-30 seconds until it returns. Info Error Message: ▶ Env Error Message: ▶ One really odd thing I’ve noticed … --- ## [User have problem to post in all caps](https://meta.discourse.org/t/user-have-problem-to-post-in-all-caps/146865)
**Author:** [@LokiRJ](https://meta.discourse.org/u/LokiRJ)\ **Replies:** 6\ **Last updated:** [April 5, 2020, 4:16pm UTC](https://meta.discourse.org/t/user-have-problem-to-post-in-all-caps/146865 "2020-04-05T16:16:56Z")
Hello Why some users trying to post appear this message? Thanks --- ## [Disable capitilization of first Letter in Post title](https://meta.discourse.org/t/disable-capitilization-of-first-letter-in-post-title/146884)
**Author:** [@CRUGG](https://meta.discourse.org/u/CRUGG)\ **Replies:** 4\ **Last updated:** [April 5, 2020, 3:05pm UTC](https://meta.discourse.org/t/disable-capitilization-of-first-letter-in-post-title/146884 "2020-04-05T15:05:21Z")
Hey there, I have a Forum for a project/brand and the official capitilization of the Project’s Name starts with a lowercase letter and many of our Posts start with the Project’s Name, however Discourse automatically mak… --- ## [Install fails because of other Redis container?](https://meta.discourse.org/t/install-fails-because-of-other-redis-container/146882)
**Author:** [@derspotter](https://meta.discourse.org/u/derspotter)\ **Replies:** 1\ **Last updated:** [April 5, 2020, 12:00pm UTC](https://meta.discourse.org/t/install-fails-because-of-other-redis-container/146882 "2020-04-05T12:00:57Z")
Hi, i am trying to install Discourse on my vServer, which has mailcow-dockerized running behind an nginx reverse proxy. But the install fails and i think the problem is redis. mailcow also uses a redis container. durin… --- ## [Can't find the "esc" string in the admin customize text panel](https://meta.discourse.org/t/cant-find-the-esc-string-in-the-admin-customize-text-panel/146883)
**Author:** [@Pad\_Pors](https://meta.discourse.org/u/Pad_Pors)\ **Replies:** 2\ **Last updated:** [April 5, 2020, 9:05am UTC](https://meta.discourse.org/t/cant-find-the-esc-string-in-the-admin-customize-text-panel/146883 "2020-04-05T09:05:17Z")
I want to translate the “esc” string in the admin panel, but it seems not to be there. I mean the esc that is written top right of the blue message in the composer (it’s in several similar educational messages): can… --- ## [Need Help imitating a Theme](https://meta.discourse.org/t/need-help-imitating-a-theme/146870)
**Author:** [@Kingroy23](https://meta.discourse.org/u/Kingroy23)\ **Replies:** 4\ **Last updated:** [April 5, 2020, 4:35am UTC](https://meta.discourse.org/t/need-help-imitating-a-theme/146870 "2020-04-05T04:35:55Z")
Hey everyone, I want to make my forums look like the pictures below. It seems to be a custom theme but I can’t find it on these forums. Anyone have any ideas as to how to make those nice squared tiled topics? Tha… --- ## [Can't send email on reverse proxied Discourse](https://meta.discourse.org/t/cant-send-email-on-reverse-proxied-discourse/146857)
**Author:** [@Andro](https://meta.discourse.org/u/Andro)\ **Replies:** 2\ **Last updated:** [April 5, 2020, 3:03am UTC](https://meta.discourse.org/t/cant-send-email-on-reverse-proxied-discourse/146857 "2020-04-05T03:03:50Z")
Using nginx to reverse proxy Discourse, I have followed half a dozen instructional posts, and the Discourse setup looks fine and everything works, and the logs show email sent with no errors indicated but they never get … --- ## [Anybody using Discourse for Blog Comments on a Gatsby site?](https://meta.discourse.org/t/anybody-using-discourse-for-blog-comments-on-a-gatsby-site/146845)
**Author:** [@justin\_gordon](https://meta.discourse.org/u/justin_gordon)\ **Replies:** 1\ **Last updated:** [April 5, 2020, 3:01am UTC](https://meta.discourse.org/t/anybody-using-discourse-for-blog-comments-on-a-gatsby-site/146845 "2020-04-05T03:01:16Z")
Are there any examples of using Discourse to power comments on a Gatsby blog? I’ve moved my blog from Octopress (Jekyll) http://www.railsonmaui.com/ to Gatsby Blog - terraform | Shakacode. Gatsby seems to recommend Jus… --- ## [Error connecting to Redis with Discourse 2.5.0beta2](https://meta.discourse.org/t/error-connecting-to-redis-with-discourse-2-5-0beta2/146861)
**Author:** [@Andro](https://meta.discourse.org/u/Andro)\ **Replies:** 0\ **Last updated:** [April 5, 2020, 12:42am UTC](https://meta.discourse.org/t/error-connecting-to-redis-with-discourse-2-5-0beta2/146861 "2020-04-05T00:42:31Z")
How to troubleshoot this, consistent error: Error connecting to Redis on localhost:6379 (Errno::EADDRNOTAVAIL) subscribe failed, reconnecting in 1 second. Call stack \["/var/www/discourse/vendor/bundle/ruby/2.6.0/gems/re… --- ## [Uploading Twitter Images](https://meta.discourse.org/t/uploading-twitter-images/146823)
**Author:** [@DSchrute](https://meta.discourse.org/u/DSchrute)\ **Replies:** 3\ **Last updated:** [April 4, 2020, 8:23pm UTC](https://meta.discourse.org/t/uploading-twitter-images/146823 "2020-04-04T20:23:17Z")
I have updated my site with the twitter consumer key and secret, but I am still unable to post images hosted on twitter in my posts. After copying the image address and pasting it in post, the link and not the image is s… --- ## [Installing Plugins with Git](https://meta.discourse.org/t/installing-plugins-with-git/146834)
**Author:** [@Kehoru](https://meta.discourse.org/u/Kehoru)\ **Replies:** 7\ **Last updated:** [April 4, 2020, 7:24pm UTC](https://meta.discourse.org/t/installing-plugins-with-git/146834 "2020-04-04T19:24:36Z")
Hey there, Sorry for asking, but I don’t understand much about how i’m supposed to install plugins. I don’t know anything about Git(hub) so I feel quite lost. Any help possible ? Thanks. --- ## [How to lower Trust Level of a complete group.?](https://meta.discourse.org/t/how-to-lower-trust-level-of-a-complete-group/146703)
**Author:** [@CedODM](https://meta.discourse.org/u/CedODM)\ **Replies:** 4\ **Last updated:** [April 4, 2020, 3:30pm UTC](https://meta.discourse.org/t/how-to-lower-trust-level-of-a-complete-group/146703 "2020-04-04T15:30:55Z")
By mistake, I allowed many users to TL 3. I would like to all put them back to TL 1? How can I do this ? Thanks. --- ## [Unable to add users to any groups](https://meta.discourse.org/t/unable-to-add-users-to-any-groups/146796)
**Author:** [@Andro](https://meta.discourse.org/u/Andro)\ **Replies:** 3\ **Last updated:** [April 4, 2020, 10:12am UTC](https://meta.discourse.org/t/unable-to-add-users-to-any-groups/146796 "2020-04-04T10:12:35Z")
Logged in as admin, there is no add user function for any groups. But I am sure there used to be. How could this become invisible? Discourse version 2.5.0beta2. --- ## [Email not sending - Job exception: Net::ReadTimeout](https://meta.discourse.org/t/email-not-sending-job-exception-net-readtimeout/145086)
**Author:** [@papertrail-ai](https://meta.discourse.org/u/papertrail-ai)\ **Replies:** 4\ **Last updated:** [April 4, 2020, 9:19am UTC](https://meta.discourse.org/t/email-not-sending-job-exception-net-readtimeout/145086 "2020-04-04T09:19:40Z")
I have managed to get the installation to work, the correct smtp settings. I am now receiving the following error when i try to register an account. From the production.log file. Delivered mail xxxxxx@discourse.xxxxx.co… --- ## [HTTPS through Proxy; Discourse still trying to get files using HTTP](https://meta.discourse.org/t/https-through-proxy-discourse-still-trying-to-get-files-using-http/146749)
**Author:** [@CRUGG](https://meta.discourse.org/u/CRUGG)\ **Replies:** 21\ **Last updated:** [April 4, 2020, 9:13am UTC](https://meta.discourse.org/t/https-through-proxy-discourse-still-trying-to-get-files-using-http/146749 "2020-04-04T09:13:27Z")
Hey there! I just attempted to setup my Discourse Forum. When I clicked the link in the E-Mail I saw a button, but couldn’t press it. I saw quite a bunch of errors which seems to be there because it’s trying to load file… --- ## [Limit volume of forum emails via admin](https://meta.discourse.org/t/limit-volume-of-forum-emails-via-admin/145768)
**Author:** [@Lew\_Grothe](https://meta.discourse.org/u/Lew_Grothe)\ **Replies:** 5\ **Last updated:** [April 4, 2020, 9:12am UTC](https://meta.discourse.org/t/limit-volume-of-forum-emails-via-admin/145768 "2020-04-04T09:12:16Z")
We have a private forum (hosted on Digital Ocean) of about 950 members. Normally, we send around 75k to 90k emails a month (we use SendGrid as an email relay host and are pretty happy with them). This month, because of… --- ## [Discourse partially loaded and 404 errors from some css, js, svg files](https://meta.discourse.org/t/discourse-partially-loaded-and-404-errors-from-some-css-js-svg-files/146789)
**Author:** [@honggian](https://meta.discourse.org/u/honggian)\ **Replies:** 3\ **Last updated:** [April 4, 2020, 8:11am UTC](https://meta.discourse.org/t/discourse-partially-loaded-and-404-errors-from-some-css-js-svg-files/146789 "2020-04-04T08:11:09Z")
Hello Discourse forum members. I install the Discourse successfully before using this link, but in this time, I got the following error, so I need your help for installation. When I solve this problem, I would like to … --- ## [Mixed up info in review queue](https://meta.discourse.org/t/mixed-up-info-in-review-queue/145898)
**Author:** [@tomtjes](https://meta.discourse.org/u/tomtjes)\ **Replies:** 3\ **Last updated:** [April 3, 2020, 9:41pm UTC](https://meta.discourse.org/t/mixed-up-info-in-review-queue/145898 "2020-04-03T21:41:40Z")
When approving new users, I’ve been seeing mixed up info in the review queue. Here’s the latest example. All regular fields refer to the user that signed up before this new member. As the green checkmark shows, that user… --- ## [Site won't load / can't open in safari / other issues](https://meta.discourse.org/t/site-wont-load-cant-open-in-safari-other-issues/146754)
**Author:** [@Duncan\_Anderson](https://meta.discourse.org/u/Duncan_Anderson)\ **Replies:** 8\ **Last updated:** [April 3, 2020, 9:25pm UTC](https://meta.discourse.org/t/site-wont-load-cant-open-in-safari-other-issues/146754 "2020-04-03T21:25:42Z")
Hi all, A few issues here I would appreciate immensely if someone could help me out with as this is time sensitive. My forum is set up on the site as a subdomain to my main website. It’s forum.preventure.ca. I’m hosti… --- ## [Can staff be group owners?](https://meta.discourse.org/t/can-staff-be-group-owners/146737)
**Author:** [@rachel\_england](https://meta.discourse.org/u/rachel_england)\ **Replies:** 3\ **Last updated:** [April 3, 2020, 7:34pm UTC](https://meta.discourse.org/t/can-staff-be-group-owners/146737 "2020-04-03T19:34:51Z")
I have 3 staff members who work with a certain group of users. We would like them to be the group owners, so that they can approve requests to join. Is it possible for staff to be group owners and get notified of reques… --- ## [Error 414 when posting/updating via API](https://meta.discourse.org/t/error-414-when-posting-updating-via-api/98186)
**Author:** [@marcozambi](https://meta.discourse.org/u/marcozambi)\ **Replies:** 19\ **Last updated:** [April 3, 2020, 5:51pm UTC](https://meta.discourse.org/t/error-414-when-posting-updating-via-api/98186 "2020-04-03T17:51:33Z")
Hello everybody! When trying to post or update a message whose content exceeds a certain size (the exact size I cannot detemine yet - is there a way to check this?) NGINX refuses to accept the POST or PUT requests and r… --- ## [About db\_shared\_buffers & unicorn\_workers](https://meta.discourse.org/t/about-db-shared-buffers-unicorn-workers/146603)
**Author:** [@ufukayyildiz](https://meta.discourse.org/u/ufukayyildiz)\ **Replies:** 5\ **Last updated:** [April 3, 2020, 4:37pm UTC](https://meta.discourse.org/t/about-db-shared-buffers-unicorn-workers/146603 "2020-04-03T16:37:31Z")
Hi all, i use a vps with 4GB ram and 2 core CPU. Should i change below settings ? If i change them, is ./launcher rebuild app enough ? db\_shared\_buffers: “256MB” UNICORN\_WORKERS: 4 thanks. --- ## [Are conditions to get new Trust level cumulative?](https://meta.discourse.org/t/are-conditions-to-get-new-trust-level-cumulative/146700)
**Author:** [@CedODM](https://meta.discourse.org/u/CedODM)\ **Replies:** 7\ **Last updated:** [April 3, 2020, 3:44pm UTC](https://meta.discourse.org/t/are-conditions-to-get-new-trust-level-cumulative/146700 "2020-04-03T15:44:49Z")
Hi, To get to trust level 1, do user need to: Enter 5 topics AND read at least 30 posts AND Spend 10 minutes or Enter 5 topics OR read at least 30 posts OR Spend 10 minutes ? I am asking because I already have many … --- ## [Shopify + Discourse: Account Connections](https://meta.discourse.org/t/shopify-discourse-account-connections/127002)
**Author:** [@Dane2](https://meta.discourse.org/u/Dane2)\ **Replies:** 9\ **Last updated:** [April 3, 2020, 3:16pm UTC](https://meta.discourse.org/t/shopify-discourse-account-connections/127002 "2020-04-03T15:16:24Z")
Hi everyone. I have a question related to Shopify and Discourse We’re developing a new shopify website for our products and we want to incorporate a forum to provide support for customers as well as a discussion platfor… --- ## [How do I can the summary subject line?](https://meta.discourse.org/t/how-do-i-can-the-summary-subject-line/146709)
**Author:** [@keyval](https://meta.discourse.org/u/keyval)\ **Replies:** 1\ **Last updated:** [April 3, 2020, 3:11pm UTC](https://meta.discourse.org/t/how-do-i-can-the-summary-subject-line/146709 "2020-04-03T15:11:38Z")
Does anyone know how to globally change the email subject line of the summary report? Thanks! --- ## [Require users to visit forum after making Shopify purchase](https://meta.discourse.org/t/require-users-to-visit-forum-after-making-shopify-purchase/104149)
**Author:** [@Andy02](https://meta.discourse.org/u/Andy02)\ **Replies:** 3\ **Last updated:** [April 3, 2020, 3:08pm UTC](https://meta.discourse.org/t/require-users-to-visit-forum-after-making-shopify-purchase/104149 "2020-04-03T15:08:30Z")
I’m selling event tickets on Shopify and want customers signed up to my discourse forum when they buy. Anyone have suggestions? I thought maybe I could collect their email addresses when they purchase. Then somehow send… --- ## [How to best bulk import posts if unable to use sample Ruby scripts?](https://meta.discourse.org/t/how-to-best-bulk-import-posts-if-unable-to-use-sample-ruby-scripts/146674)
**Author:** [@pnoeric](https://meta.discourse.org/u/pnoeric)\ **Replies:** 6\ **Last updated:** [April 3, 2020, 2:10pm UTC](https://meta.discourse.org/t/how-to-best-bulk-import-posts-if-unable-to-use-sample-ruby-scripts/146674 "2020-04-03T14:10:41Z")
Hey, I’m moving a ton of content over from my old (proprietary) forum software to a new Discourse forum. I’m not a Ruby coder so I couldn’t really start with the example import scripts provided by Discourse… it’s just n… --- ## [Is it possible to disable "topic per week/month" count?](https://meta.discourse.org/t/is-it-possible-to-disable-topic-per-week-month-count/146123)
**Author:** [@nik\_belov](https://meta.discourse.org/u/nik_belov)\ **Replies:** 2\ **Last updated:** [April 3, 2020, 1:42pm UTC](https://meta.discourse.org/t/is-it-possible-to-disable-topic-per-week-month-count/146123 "2020-04-03T13:42:32Z")
Hi people! So I would like to disable this counter or turn it to “overall topics per category” instead. Is it possible? I found out that: But since my forum is very very at its beginning stage it’s not really good to… --- ## [Error publishing topic with WP Discourse](https://meta.discourse.org/t/error-publishing-topic-with-wp-discourse/130270)
**Author:** [@pgross](https://meta.discourse.org/u/pgross)\ **Replies:** 19\ **Last updated:** [April 2, 2020, 10:07am UTC](https://meta.discourse.org/t/error-publishing-topic-with-wp-discourse/130270 "2020-04-02T10:07:04Z")
Hi Simon, I have a site (mycp.org) that has Wordpress as the master SSO. Everything is working well except for publishing to discourse. I had selected autopublish but I saw that this didn’t work with the block editor.… [Previous page](https://meta.discourse.org/c/support/6.md?page=633) [Next page](https://meta.discourse.org/c/support/6.md?page=635)