# Product Support

**URL:** https://meta.discourse.org/c/support/6.md?page=635

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 636

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## [Landing page creation](https://meta.discourse.org/t/landing-page-creation/143127)

<div class="topic-metadata">

**Author:** [@christian\_01](https://meta.discourse.org/u/christian_01)\
**Replies:** 6\
**Last updated:** [April 3, 2020, 3:44am UTC](https://meta.discourse.org/t/landing-page-creation/143127 "2020-04-03T03:44:53Z")

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Is it possible to create a landing page (of sorts) in Discourse? Much like software resellers use. A basic version of something like this: Pricing Plans | Brevo

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## [Solvvy integration](https://meta.discourse.org/t/solvvy-integration/146630)

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**Author:** [@shooj](https://meta.discourse.org/u/shooj)\
**Replies:** 3\
**Last updated:** [April 2, 2020, 11:53pm UTC](https://meta.discourse.org/t/solvvy-integration/146630 "2020-04-02T23:53:10Z")

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Hi all, My company uses Solvvy.com in our web-based customer support workflow. It’s an automated customer support system that allows a good portion of user questions to get solved by searching our support knowledge base…

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## [Has anyone tried adding discobot functionality into system?](https://meta.discourse.org/t/has-anyone-tried-adding-discobot-functionality-into-system/146601)

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**Author:** [@sunjam](https://meta.discourse.org/u/sunjam)\
**Replies:** 4\
**Last updated:** [April 2, 2020, 7:16pm UTC](https://meta.discourse.org/t/has-anyone-tried-adding-discobot-functionality-into-system/146601 "2020-04-02T19:16:13Z")

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Has anyone tried combining @discobot functionality into @system?

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## [Import from self build board?](https://meta.discourse.org/t/import-from-self-build-board/146327)

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**Author:** [@ballrock2](https://meta.discourse.org/u/ballrock2)\
**Replies:** 4\
**Last updated:** [April 2, 2020, 6:37pm UTC](https://meta.discourse.org/t/import-from-self-build-board/146327 "2020-04-02T18:37:28Z")

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Hey, we’ve a board programmed by ourself. This board is from 2003 and has about 5.000 Topics and 250.000 Posts. We’re checking to use discourse in future to manage our board. Is there a native import plugin which can …

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## [What's the right way to do an OR search in Discourse?](https://meta.discourse.org/t/whats-the-right-way-to-do-an-or-search-in-discourse/146349)

<div class="topic-metadata">

**Author:** [@charleswalter](https://meta.discourse.org/u/charleswalter)\
**Replies:** 4\
**Last updated:** [April 2, 2020, 4:12pm UTC](https://meta.discourse.org/t/whats-the-right-way-to-do-an-or-search-in-discourse/146349 "2020-04-02T16:12:51Z")

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I’m trying to link to coronavirus / covid topics in our community, but I couldn’t figure out how to create an OR query. I thought this might work: https://www.helloforos.com/search?expanded=true&q=coronavirus%20OR%20co…

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## [Unix:/var/discourse/shared/standalone/nginx.http.sock (2: No such file or directory) \[SOLVED\]](https://meta.discourse.org/t/unix-var-discourse-shared-standalone-nginx-http-sock-2-no-such-file-or-directory-solved/142342)

<div class="topic-metadata">

**Author:** [@pr0cesor](https://meta.discourse.org/u/pr0cesor)\
**Replies:** 7\
**Last updated:** [April 2, 2020, 12:29am UTC](https://meta.discourse.org/t/unix-var-discourse-shared-standalone-nginx-http-sock-2-no-such-file-or-directory-solved/142342 "2020-04-02T00:29:29Z")

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Hi everyone, I got a 502 Bad Gateway on my website and I can’t get pass this issue with nginx.http.sock Nginx error.log \[crit\] 14339#14339: \*1 connect() to unix:/var/discourse/shared/standalone/nginx.http.sock failed…

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## [Wordpress blog, comments and manually copying it to Discourse](https://meta.discourse.org/t/wordpress-blog-comments-and-manually-copying-it-to-discourse/68801)

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**Author:** [@Quintin\_Par](https://meta.discourse.org/u/Quintin_Par)\
**Replies:** 10\
**Last updated:** [November 11, 2017, 7:10pm UTC](https://meta.discourse.org/t/wordpress-blog-comments-and-manually-copying-it-to-discourse/68801 "2017-11-11T19:10:10Z")

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I am setting up a discourse forum for my blog and as I understand, there is no way to sync migrate existing wordpress comments to discourse topics and as its replies. Since that is the case, I was thinking of doing this…

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## [Availability of OpenID Connect in hosted plans](https://meta.discourse.org/t/availability-of-openid-connect-in-hosted-plans/146250)

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**Author:** [@pebble](https://meta.discourse.org/u/pebble)\
**Replies:** 7\
**Last updated:** [April 2, 2020, 8:57am UTC](https://meta.discourse.org/t/availability-of-openid-connect-in-hosted-plans/146250 "2020-04-02T08:57:28Z")

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This is just a clarification question. I have started running discourse locally, following the docker instructions I can see the options for setting up login with google but none of the options described in the OpenID …

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## [Why does the tags dropdown not show all tags? (on creating a new post)](https://meta.discourse.org/t/why-does-the-tags-dropdown-not-show-all-tags-on-creating-a-new-post/146546)

<div class="topic-metadata">

**Author:** [@Sven\_Schatzl](https://meta.discourse.org/u/Sven_Schatzl)\
**Replies:** 1\
**Last updated:** [April 2, 2020, 8:38am UTC](https://meta.discourse.org/t/why-does-the-tags-dropdown-not-show-all-tags-on-creating-a-new-post/146546 "2020-04-02T08:38:28Z")

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Hello, we have not too much tags and don’t allow our visitors to define their own. So when creating a new post, we would like that the visitors can “see” all the tags in the dropdown. The “famous” setting “max tags in…

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## [Pass muted/blocked users on SSO?](https://meta.discourse.org/t/pass-muted-blocked-users-on-sso/146298)

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**Author:** [@pnoeric](https://meta.discourse.org/u/pnoeric)\
**Replies:** 2\
**Last updated:** [April 2, 2020, 7:31am UTC](https://meta.discourse.org/t/pass-muted-blocked-users-on-sso/146298 "2020-04-02T07:31:29Z")

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Hi, I am integrating Discourse with a community site where members can already “block” each other. So when a member of my site SSO’s into Discourse, I’d like to also pass the list of blocked external\_id values. These can…

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## [How many hours does it take to install Discourse?](https://meta.discourse.org/t/how-many-hours-does-it-take-to-install-discourse/80399)

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**Author:** [@Openmind](https://meta.discourse.org/u/Openmind)\
**Replies:** 37\
**Last updated:** [April 2, 2020, 6:58am UTC](https://meta.discourse.org/t/how-many-hours-does-it-take-to-install-discourse/80399 "2020-04-02T06:58:36Z")

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Hi, I’m not a developer so I hired a company that has been creating my website. Now I want the team to add Discourse to my site. How do I calculate or estimate how many hours it will take the developers to install and in…

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## [How to reinstate a banned user and IP address](https://meta.discourse.org/t/how-to-reinstate-a-banned-user-and-ip-address/146534)

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**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 3\
**Last updated:** [April 2, 2020, 6:15am UTC](https://meta.discourse.org/t/how-to-reinstate-a-banned-user-and-ip-address/146534 "2020-04-02T06:15:44Z")

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How do I go about reinstating an absolved miscreant?

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## [Enabling discobot after forum creation](https://meta.discourse.org/t/enabling-discobot-after-forum-creation/146394)

<div class="topic-metadata">

**Author:** [@booleanbalaji](https://meta.discourse.org/u/booleanbalaji)\
**Replies:** 2\
**Last updated:** [April 2, 2020, 4:54am UTC](https://meta.discourse.org/t/enabling-discobot-after-forum-creation/146394 "2020-04-02T04:54:05Z")

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I’m currently managing a community on discourse which had the discobot disabled for a while. We have about 8k users right now, and are planning to enable it. Anyone know what’d happen for the existing users if we do enab…

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## [How to change font on my site](https://meta.discourse.org/t/how-to-change-font-on-my-site/107270)

<div class="topic-metadata">

**Author:** [@MichelleBasey](https://meta.discourse.org/u/MichelleBasey)\
**Replies:** 9\
**Last updated:** [April 2, 2020, 4:33am UTC](https://meta.discourse.org/t/how-to-change-font-on-my-site/107270 "2020-04-02T04:33:32Z")

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:loudspeaker: Update 01/2019 The obsolete guide referred to in this post has been updated and is fully functional :loudspeaker: Continuing the discussion from How to change default font: Per instructions for the adm…

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## [Is it possible to disable account self-deletion?](https://meta.discourse.org/t/is-it-possible-to-disable-account-self-deletion/146276)

<div class="topic-metadata">

**Author:** [@blattersturm](https://meta.discourse.org/u/blattersturm)\
**Replies:** 6\
**Last updated:** [April 1, 2020, 11:21pm UTC](https://meta.discourse.org/t/is-it-possible-to-disable-account-self-deletion/146276 "2020-04-01T23:21:38Z")

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According to an earlier post: Discourse allows users to self-delete their account when they have \<X posts. Our issue is that we have payment functionality tied to forum account IDs and the Patreon plugin’s email linki…

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## [How to restore avatars](https://meta.discourse.org/t/how-to-restore-avatars/146353)

<div class="topic-metadata">

**Author:** [@mattmon](https://meta.discourse.org/u/mattmon)\
**Replies:** 2\
**Last updated:** [April 1, 2020, 7:01pm UTC](https://meta.discourse.org/t/how-to-restore-avatars/146353 "2020-04-01T19:01:32Z")

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Is there a way to redownload the avatars provided by initial account creation? For example, those that come from yahoo, gmail, etc? All user have uploaded\_avatar\_id: nil how can we get the avatar pictures back?

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## [Creating a survey for self-hosted Discourse communities](https://meta.discourse.org/t/creating-a-survey-for-self-hosted-discourse-communities/34541)

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**Author:** [@erlend\_sh](https://meta.discourse.org/u/erlend_sh)\
**Replies:** 5\
**Last updated:** [April 1, 2020, 6:48pm UTC](https://meta.discourse.org/t/creating-a-survey-for-self-hosted-discourse-communities/34541 "2020-04-01T18:48:51Z")

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I’d like to put together a little survey for projects that are managing their own Discourse forum. Published results will be 100% anonymous. I wanna know things like: Who’s their hosting provider? How beefy is their h…

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## [Discourse not sending Emails to All Users in mailing list mode](https://meta.discourse.org/t/discourse-not-sending-emails-to-all-users-in-mailing-list-mode/141036)

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**Author:** [@fidelio](https://meta.discourse.org/u/fidelio)\
**Replies:** 22\
**Last updated:** [April 1, 2020, 5:38pm UTC](https://meta.discourse.org/t/discourse-not-sending-emails-to-all-users-in-mailing-list-mode/141036 "2020-04-01T17:38:40Z")

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We have migrated from a Mailing List and lot of users are still using our forum predominately via Email. There are about 300 that are in Mailing List mode. But Discourse only seems to send out around 75 to 80 Mails when…

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## [Multisite Config](https://meta.discourse.org/t/multisite-config/146420)

<div class="topic-metadata">

**Author:** [@Rob\_Spencer](https://meta.discourse.org/u/Rob_Spencer)\
**Replies:** 1\
**Last updated:** [April 1, 2020, 4:45pm UTC](https://meta.discourse.org/t/multisite-config/146420 "2020-04-01T16:45:41Z")

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Hey guys, I’ve been trying to get Multisite working for a few days now, but no dice. Being self employed is pretty tough just now so I’m trying to consolidate everything onto one VM. I started with a single container s…

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## [How to change a site setting via the Console](https://meta.discourse.org/t/how-to-change-a-site-setting-via-the-console/32761)

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**Author:** [@cpradio](https://meta.discourse.org/u/cpradio)\
**Replies:** 17\
**Last updated:** [April 1, 2020, 2:55pm UTC](https://meta.discourse.org/t/how-to-change-a-site-setting-via-the-console/32761 "2020-04-01T14:55:11Z")

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So while investigating https://meta.discourse.org/t/logout-menu-item/32731/21?u=cpradio I enabled SSO, then logged out (yikes!), and now I can’t log back in, as it wants me to use SSO to do so :frowning: How can I dis…

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## [PMs appearing in email but not in Discourse](https://meta.discourse.org/t/pms-appearing-in-email-but-not-in-discourse/146433)

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**Author:** [@SherriM](https://meta.discourse.org/u/SherriM)\
**Replies:** 3\
**Last updated:** [April 1, 2020, 2:37pm UTC](https://meta.discourse.org/t/pms-appearing-in-email-but-not-in-discourse/146433 "2020-04-01T14:37:14Z")

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We launched to our membership yesterday. We’re synched with our membership database so that member are given permissions to the discussion groups for the sections they belong to… It went well but there is one thread th…

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## [How do I block a user?](https://meta.discourse.org/t/how-do-i-block-a-user/35023)

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**Author:** [@MappyCamper](https://meta.discourse.org/u/MappyCamper)\
**Replies:** 7\
**Last updated:** [January 15, 2018, 3:48am UTC](https://meta.discourse.org/t/how-do-i-block-a-user/35023 "2018-01-15T03:48:11Z")

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I can’t figure out how to switch from Blocked: False to Blocked: True. It’s not an obvious process and I don’t see another thread on this topic with instructions.

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## [How to hide staff member shield icon](https://meta.discourse.org/t/how-to-hide-staff-member-shield-icon/146270)

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**Author:** [@red](https://meta.discourse.org/u/red)\
**Replies:** 7\
**Last updated:** [April 1, 2020, 3:21am UTC](https://meta.discourse.org/t/how-to-hide-staff-member-shield-icon/146270 "2020-04-01T03:21:30Z")

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Hi all - I’d like to disable the admin / moderator sheild: I want to discourage any sort of hierarchy within my small community. While I own and set up the site, the community was there long before me and I dont want …

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## [\<body\> docked class not removed when scrolling back to the top?](https://meta.discourse.org/t/body-docked-class-not-removed-when-scrolling-back-to-the-top/146194)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 4\
**Last updated:** [April 1, 2020, 1:33am UTC](https://meta.discourse.org/t/body-docked-class-not-removed-when-scrolling-back-to-the-top/146194 "2020-04-01T01:33:13Z")

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Hi. When we start scrolling, the class docked appears on \<body\>. But when we scroll back to the top, the class docked remains. Is that supposed to be this way :thinking:? I’d like to make the header different when it …

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## [Subdomains and strange mail problem](https://meta.discourse.org/t/subdomains-and-strange-mail-problem/146357)

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**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 3\
**Last updated:** [April 1, 2020, 12:44am UTC](https://meta.discourse.org/t/subdomains-and-strange-mail-problem/146357 "2020-04-01T00:44:31Z")

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We have Discourse running fine. It’s at domain discourse.jackrail.space. Mails go out fine, and all users can send replies by email OK. Except just one user. The Reply address he is getting in his mailer is the domain ja…

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## [Convert local account to Google?](https://meta.discourse.org/t/convert-local-account-to-google/146330)

<div class="topic-metadata">

**Author:** [@Monte\_Kalisch](https://meta.discourse.org/u/Monte_Kalisch)\
**Replies:** 4\
**Last updated:** [March 31, 2020, 8:12pm UTC](https://meta.discourse.org/t/convert-local-account-to-google/146330 "2020-03-31T20:12:08Z")

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Trying to get a new site set up properly. Since the app we are supporting with Discourse only supports Google Account Authentication (for now), I would like to disable the local accounts so that Google is the only option…

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## [Sidekiq not running](https://meta.discourse.org/t/sidekiq-not-running/64697)

<div class="topic-metadata">

**Author:** [@Alankrit\_Choudh](https://meta.discourse.org/u/Alankrit_Choudh)\
**Replies:** 21\
**Last updated:** [June 19, 2017, 11:45pm UTC](https://meta.discourse.org/t/sidekiq-not-running/64697 "2017-06-19T23:45:16Z")

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Currently getting this bug Running the latest discourse and here is the /sidekiq

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## [Is it possible to rename the word "Categories" to "Channels"?](https://meta.discourse.org/t/is-it-possible-to-rename-the-word-categories-to-channels/146322)

<div class="topic-metadata">

**Author:** [@sunjam](https://meta.discourse.org/u/sunjam)\
**Replies:** 1\
**Last updated:** [March 31, 2020, 6:36pm UTC](https://meta.discourse.org/t/is-it-possible-to-rename-the-word-categories-to-channels/146322 "2020-03-31T18:36:11Z")

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I realize that Categories serve a specific purpose in Discourse, but I’d love to list them as Channels for my users. Just changing the name is enough. Any suggestions appreciated.

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## [Mark whispers as solutions](https://meta.discourse.org/t/mark-whispers-as-solutions/146302)

<div class="topic-metadata">

**Author:** [@Oliver\_Walker](https://meta.discourse.org/u/Oliver_Walker)\
**Replies:** 3\
**Last updated:** [March 31, 2020, 4:42pm UTC](https://meta.discourse.org/t/mark-whispers-as-solutions/146302 "2020-03-31T16:42:29Z")

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Hello, We used to be able to mark staff whispers as solutions and I realized today that is no longer possible. Was this intentionally removed at some point? Could we get it back in there? It’s something we made use of …

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## [JS script is not loading](https://meta.discourse.org/t/js-script-is-not-loading/146306)

<div class="topic-metadata">

**Author:** [@pixelemotion](https://meta.discourse.org/u/pixelemotion)\
**Replies:** 2\
**Last updated:** [March 31, 2020, 4:41pm UTC](https://meta.discourse.org/t/js-script-is-not-loading/146306 "2020-03-31T16:41:04Z")

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Hello everyone, I’m trying to embed the the optinmonster JS script in order to show a welcome pop-up for the launch of the forum. I used the HTML Theme component to insert it right before the But I get this error in …

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