# Product Support

**URL:** https://meta.discourse.org/c/support/6.md?page=643

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 644

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## [False Update Message](https://meta.discourse.org/t/false-update-message/143454)

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**Author:** [@liamtownsley](https://meta.discourse.org/u/liamtownsley)\
**Replies:** 6\
**Last updated:** [March 8, 2020, 6:19pm UTC](https://meta.discourse.org/t/false-update-message/143454 "2020-03-08T18:19:12Z")

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## [Mobile indents for bulleted lists](https://meta.discourse.org/t/mobile-indents-for-bulleted-lists/141667)

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**Author:** [@emyoulation](https://meta.discourse.org/u/emyoulation)\
**Replies:** 12\
**Last updated:** [March 8, 2020, 4:30pm UTC](https://meta.discourse.org/t/mobile-indents-for-bulleted-lists/141667 "2020-03-08T16:30:49Z")

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Is there a way to eliminate the right margin padding on indented content for a mobile device? On a narrow screen, the mirrored indents constrict the horizontal screen space down to just a couple characters. Text wrappin…

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## [Why user got "leave group" button in group page?](https://meta.discourse.org/t/why-user-got-leave-group-button-in-group-page/143639)

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**Author:** [@supra2020](https://meta.discourse.org/u/supra2020)\
**Replies:** 2\
**Last updated:** [March 8, 2020, 4:55am UTC](https://meta.discourse.org/t/why-user-got-leave-group-button-in-group-page/143639 "2020-03-08T04:55:18Z")

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Hi all, It’s weird, I put 20 users in Group A, and User Z saw a “leave” button on Group A in his group page. No this button in other groups. And other users in Group A didn’t see this button. Could anyone help? I trie…

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## [Visitors can View but not Enter?](https://meta.discourse.org/t/visitors-can-view-but-not-enter/143632)

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**Author:** [@John\_Smith3](https://meta.discourse.org/u/John_Smith3)\
**Replies:** 3\
**Last updated:** [March 8, 2020, 3:12am UTC](https://meta.discourse.org/t/visitors-can-view-but-not-enter/143632 "2020-03-08T03:12:59Z")

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Hello internet, Is there a setting that allows non-logged in visitors to see my category titles on the home and in the menu, but then they are prompted with the login pop up to enter? For example, I’d like everyone to …

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## [Our disk space disappeared - how to find who/where?](https://meta.discourse.org/t/our-disk-space-disappeared-how-to-find-who-where/45798)

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**Author:** [@fearlessfrog](https://meta.discourse.org/u/fearlessfrog)\
**Replies:** 12\
**Last updated:** [March 8, 2020, 3:02am UTC](https://meta.discourse.org/t/our-disk-space-disappeared-how-to-find-who-where/45798 "2020-03-08T03:02:11Z")

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Our free disk space went down by about a gig overnight, or rather the backup image size jumped up. We’re trying to figure out where it went, as we think a user may be uploading files to themselves via PM or something? W…

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## [How to split the topic in discourse?](https://meta.discourse.org/t/how-to-split-the-topic-in-discourse/143519)

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**Author:** [@whattheforum](https://meta.discourse.org/u/whattheforum)\
**Replies:** 10\
**Last updated:** [March 8, 2020, 2:24am UTC](https://meta.discourse.org/t/how-to-split-the-topic-in-discourse/143519 "2020-03-08T02:24:35Z")

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Could you please direct me to any documentation that explains on how to split the topic. I tried using reply as a new topic, but it is not creating the message “SPLIT THIS TOPIC” as shown below. Thanks.

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## [Custom permalinks](https://meta.discourse.org/t/custom-permalinks/56867)

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**Author:** [@hnaseri](https://meta.discourse.org/u/hnaseri)\
**Replies:** 5\
**Last updated:** [March 7, 2020, 8:16pm UTC](https://meta.discourse.org/t/custom-permalinks/56867 "2020-03-07T20:16:41Z")

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There is a permalink tab under customize section in admin panel. I don’t know what does it exactly do. Can someone please explain it to me with a picture from that area? Because I have my discourse in Persian, and Persia…

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## [Ability to show subcategories when viewing a category](https://meta.discourse.org/t/ability-to-show-subcategories-when-viewing-a-category/143487)

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**Author:** [@George\_Badlon](https://meta.discourse.org/u/George_Badlon)\
**Replies:** 2\
**Last updated:** [March 7, 2020, 4:53pm UTC](https://meta.discourse.org/t/ability-to-show-subcategories-when-viewing-a-category/143487 "2020-03-07T16:53:40Z")

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Is it possible to have the subcategories shown as a list either above or below the topics? Instead of having to navigate the subcategories by following that list. If you need more clarification on what I am asking fee…

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## [\`showOpLikes\` doesn't work right away, but after clicking back and forth](https://meta.discourse.org/t/showoplikes-doesnt-work-right-away-but-after-clicking-back-and-forth/143546)

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**Author:** [@negaduck](https://meta.discourse.org/u/negaduck)\
**Replies:** 6\
**Last updated:** [March 7, 2020, 2:15pm UTC](https://meta.discourse.org/t/showoplikes-doesnt-work-right-away-but-after-clicking-back-and-forth/143546 "2020-03-07T14:15:08Z")

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Hello. I’d like to have like counts of original posts on the main page. I followed instuctions from this post: Display Like Counts on Home Page Topic List - #6 by vinothkannans I added the following code with showOpLike…

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## [Error in Login for a User](https://meta.discourse.org/t/error-in-login-for-a-user/143504)

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**Author:** [@bpat](https://meta.discourse.org/u/bpat)\
**Replies:** 3\
**Last updated:** [March 7, 2020, 12:18pm UTC](https://meta.discourse.org/t/error-in-login-for-a-user/143504 "2020-03-07T12:18:23Z")

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Hello, I have very basic knowledge of Discourse Admin and I am struggling to understand what the problem is that I am facing based on past answers to questions here. I have a user that is getting an error that says “Th…

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## [Need help regarding SSL Redirect Errors](https://meta.discourse.org/t/need-help-regarding-ssl-redirect-errors/143579)

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**Author:** [@Akash\_Raju\_M](https://meta.discourse.org/u/Akash_Raju_M)\
**Replies:** 3\
**Last updated:** [March 7, 2020, 10:40am UTC](https://meta.discourse.org/t/need-help-regarding-ssl-redirect-errors/143579 "2020-03-07T10:40:25Z")

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I have my discourse installed at nammavtu.in and I would like to redirect forum.nammavtu.in to nammavtu.in. I have added a CNAME in Cloudflare DNS, I’m using Cloudflare to manage my DNS, no CDN, but I’m getting an SSL ce…

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## [No way to click on a 'Banner' topic](https://meta.discourse.org/t/no-way-to-click-on-a-banner-topic/143368)

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**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 8\
**Last updated:** [March 7, 2020, 3:18am UTC](https://meta.discourse.org/t/no-way-to-click-on-a-banner-topic/143368 "2020-03-07T03:18:08Z")

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There is 1 banner at the top of my website. (I don’t have the habit of pinning topics much, just 1 banner and 1 global pin). But there is no way to click on the banner if any user wants to go to that topic/post. But…

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## [How can I change the shortcut to create a topic?](https://meta.discourse.org/t/how-can-i-change-the-shortcut-to-create-a-topic/143540)

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**Author:** [@jenni\_alencar](https://meta.discourse.org/u/jenni_alencar)\
**Replies:** 3\
**Last updated:** [March 6, 2020, 8:34pm UTC](https://meta.discourse.org/t/how-can-i-change-the-shortcut-to-create-a-topic/143540 "2020-03-06T20:34:29Z")

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Instead of this + I want to put a phrase, that’s possible? Thx

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## [Show muted topics](https://meta.discourse.org/t/show-muted-topics/143544)

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**Author:** [@abrambailey](https://meta.discourse.org/u/abrambailey)\
**Replies:** 2\
**Last updated:** [March 6, 2020, 8:19pm UTC](https://meta.discourse.org/t/show-muted-topics/143544 "2020-03-06T20:19:55Z")

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A user accidentally muted a topic and now reports he cannot find it (in order to reverse the mute). Is there any place to find these as either an end-user or admin? Thanks.

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## [Alternatives to boolean search](https://meta.discourse.org/t/alternatives-to-boolean-search/143357)

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**Author:** [@yanokwa](https://meta.discourse.org/u/yanokwa)\
**Replies:** 2\
**Last updated:** [March 6, 2020, 6:36pm UTC](https://meta.discourse.org/t/alternatives-to-boolean-search/143357 "2020-03-06T18:36:15Z")

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I would like to get a one-time list of topics that have keyword1 OR keyword2 or keyword3. I have tried similar queries and it looks like Discourse does not yet support boolean operators in the search UI. Are there altern…

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## [Having issues installing plugins](https://meta.discourse.org/t/having-issues-installing-plugins/143537)

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**Author:** [@zuli65](https://meta.discourse.org/u/zuli65)\
**Replies:** 1\
**Last updated:** [March 6, 2020, 4:58pm UTC](https://meta.discourse.org/t/having-issues-installing-plugins/143537 "2020-03-06T16:58:24Z")

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Hello! I just updated app.yml and launch ./launcher rebuild app /var/discourse, Why don’t I see the plugins?

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## [Port already in use, what to do?](https://meta.discourse.org/t/port-already-in-use-what-to-do/27954)

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**Author:** [@Exuraz](https://meta.discourse.org/u/Exuraz)\
**Replies:** 26\
**Last updated:** [March 6, 2020, 4:23pm UTC](https://meta.discourse.org/t/port-already-in-use-what-to-do/27954 "2020-03-06T16:23:18Z")

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Hi, just tried to setup Discourse and all went good except for launching it. It gives the following error: starting up existing container + /usr/bin/docker start app Error response from daemon: Cannot start container a…

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## [Robots.txt to completely block all indexing of private site](https://meta.discourse.org/t/robots-txt-to-completely-block-all-indexing-of-private-site/143429)

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**Author:** [@L30110](https://meta.discourse.org/u/L30110)\
**Replies:** 4\
**Last updated:** [March 6, 2020, 3:38pm UTC](https://meta.discourse.org/t/robots-txt-to-completely-block-all-indexing-of-private-site/143429 "2020-03-06T15:38:44Z")

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Hi. I’ve seen the discussion at: but I did not find a clear cut answer to this question. How can I enable a robots.txt for a Discourse site to indicate that it should not be indexed by any crawlers. This is regarding …

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## [Wordpress Plugin Installation](https://meta.discourse.org/t/wordpress-plugin-installation/57662)

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**Author:** [@MorphZan](https://meta.discourse.org/u/MorphZan)\
**Replies:** 7\
**Last updated:** [February 21, 2017, 7:58am UTC](https://meta.discourse.org/t/wordpress-plugin-installation/57662 "2017-02-21T07:58:49Z")

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Good Day I have just created a brand new wordpress site I have added the Discourse Plugin and have activated it and get the following message: Parse error: syntax error, unexpected T\_STRING in /home/myisp/public\_html/…

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## [Bypassing Moderator Approval for my community](https://meta.discourse.org/t/bypassing-moderator-approval-for-my-community/143444)

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**Author:** [@Venture\_Lab](https://meta.discourse.org/u/Venture_Lab)\
**Replies:** 2\
**Last updated:** [March 5, 2020, 10:01pm UTC](https://meta.discourse.org/t/bypassing-moderator-approval-for-my-community/143444 "2020-03-05T22:01:22Z")

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Hi all - I just integrated discourse into my website’s private portal and I think this is a super easy question but just wanted some clarity. Upon signing up for an account, I’d like users to be able to immediately have…

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## [No access to site after set S3 credentials](https://meta.discourse.org/t/no-access-to-site-after-set-s3-credentials/143344)

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**Author:** [@ufukayyildiz](https://meta.discourse.org/u/ufukayyildiz)\
**Replies:** 10\
**Last updated:** [March 5, 2020, 9:05pm UTC](https://meta.discourse.org/t/no-access-to-site-after-set-s3-credentials/143344 "2020-03-05T21:05:14Z")

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i can not access the site after set s3 credentials for backup. i did not change anything out of this.

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## [Why do topic level metrics not show for certain topics?](https://meta.discourse.org/t/why-do-topic-level-metrics-not-show-for-certain-topics/102475)

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**Author:** [@rbrunson](https://meta.discourse.org/u/rbrunson)\
**Replies:** 8\
**Last updated:** [March 5, 2020, 8:05pm UTC](https://meta.discourse.org/t/why-do-topic-level-metrics-not-show-for-certain-topics/102475 "2020-03-05T20:05:00Z")

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Normally, we see reply, view, user, likes, and link count at the bottom of the original post, but occasionally this info won’t appear. While I assume that could mean no one has visited the topic, in this particular case,…

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## [Cannot create Category by API - ActiveRecord::ValueTooLong](https://meta.discourse.org/t/cannot-create-category-by-api-activerecord-valuetoolong/143349)

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**Author:** [@Amethi](https://meta.discourse.org/u/Amethi)\
**Replies:** 2\
**Last updated:** [March 5, 2020, 7:38pm UTC](https://meta.discourse.org/t/cannot-create-category-by-api-activerecord-valuetoolong/143349 "2020-03-05T19:38:06Z")

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I’m trying to create a category by the API and am getting an Internal Server Error response. If I look in the Error Logs section I can see the following error repeatedly occur when I try to create the category: ActiveRe…

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## [Query regarding adding Cloudflare](https://meta.discourse.org/t/query-regarding-adding-cloudflare/143369)

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**Author:** [@Akash\_Raju\_M](https://meta.discourse.org/u/Akash_Raju_M)\
**Replies:** 5\
**Last updated:** [March 5, 2020, 6:38pm UTC](https://meta.discourse.org/t/query-regarding-adding-cloudflare/143369 "2020-03-05T18:38:40Z")

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Hello, I have installed Discourse using docker installation from Github. I wanted to setup Cloudflare and came across this guide: Full site CDN acceleration for Discourse I have added cloudflare.template.yml to app.…

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## [Identifying special users (staff view only)](https://meta.discourse.org/t/identifying-special-users-staff-view-only/143359)

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**Author:** [@tkearsley](https://meta.discourse.org/u/tkearsley)\
**Replies:** 4\
**Last updated:** [March 5, 2020, 3:57pm UTC](https://meta.discourse.org/t/identifying-special-users-staff-view-only/143359 "2020-03-05T15:57:04Z")

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Continuing the discussion from Assigning User Tags: I want to have selected members display a tag automatically when they create a topic. I will call these VIP members. When support staff is going through the topic lis…

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## [How to Hide the Staff Category with css?](https://meta.discourse.org/t/how-to-hide-the-staff-category-with-css/142842)

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**Author:** [@Tim\_Jefferies](https://meta.discourse.org/u/Tim_Jefferies)\
**Replies:** 5\
**Last updated:** [March 5, 2020, 1:17pm UTC](https://meta.discourse.org/t/how-to-hide-the-staff-category-with-css/142842 "2020-03-05T13:17:55Z")

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I am hosting a discourse install that is acting as a wiki for 2 people. I don’t need the staff category for this purpose - its just cluttering up the screen. I can use the following css to hide it on the desktop: // hi…

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## [Can we delete content of directory uploads///tombstone](https://meta.discourse.org/t/can-we-delete-content-of-directory-uploads-tombstone/143392)

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**Author:** [@adopilot](https://meta.discourse.org/u/adopilot)\
**Replies:** 5\
**Last updated:** [March 5, 2020, 11:03am UTC](https://meta.discourse.org/t/can-we-delete-content-of-directory-uploads-tombstone/143392 "2020-03-05T11:03:27Z")

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I am trying to figure way to gain more space on my discource instance. Here is some data I collected: Discourse dashboard showing 55GB used for uploads. Postgresql select pg\_size\_pretty(sum(filesize)) from uploads …

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## [I want to hire the service, ive got a lot of questions](https://meta.discourse.org/t/i-want-to-hire-the-service-ive-got-a-lot-of-questions/143336)

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**Author:** [@Sinonimo\_Simon](https://meta.discourse.org/u/Sinonimo_Simon)\
**Replies:** 1\
**Last updated:** [March 4, 2020, 8:42pm UTC](https://meta.discourse.org/t/i-want-to-hire-the-service-ive-got-a-lot-of-questions/143336 "2020-03-04T20:42:36Z")

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i want to open a discourse forum to talk about compost with the uprising Composting profecional comunity in Latin America. Were planing the Composting Month from 22 march ( wolrd water day) to the 22 of April (world ear…

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## [How to force letsencrypt cert renewal](https://meta.discourse.org/t/how-to-force-letsencrypt-cert-renewal/143223)

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**Author:** [@Wingtip](https://meta.discourse.org/u/Wingtip)\
**Replies:** 6\
**Last updated:** [March 4, 2020, 8:31pm UTC](https://meta.discourse.org/t/how-to-force-letsencrypt-cert-renewal/143223 "2020-03-04T20:31:06Z")

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I just got an email from LetsEncrypt saying we need to force renewal on our certs in the next 12 hours due to a bug on their end. How do we do that with Discourse?

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## [If I disallow uncategorized, what happens to old posts?](https://meta.discourse.org/t/if-i-disallow-uncategorized-what-happens-to-old-posts/143334)

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**Author:** [@natehilpert](https://meta.discourse.org/u/natehilpert)\
**Replies:** 1\
**Last updated:** [March 4, 2020, 7:05pm UTC](https://meta.discourse.org/t/if-i-disallow-uncategorized-what-happens-to-old-posts/143334 "2020-03-04T19:05:08Z")

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What happens if I disallow uncategorized – does it delete the old posts?

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